When making a phone call if I move the phone away and when the sensor cuts the phone light back on, it reverts back to the Today Screen. I have to press the call button to get back to the call screen.
Not sure why this is happening.
Any suggestions would be appreciated.
Thanks
me too... been excperiencing the same thing
Anyway to disable the backlight from going off when making phone call so that it does not go back to the home screen?
pmtan666 said:
Anyway to disable the backlight from going off when making phone call so that it does not go back to the home screen?
Click to expand...
Click to collapse
Anyone has a solutions to this?
well there is a setting called timeout today, but that probably isn't it.
All I can think of is, try do a hard reset after you backup everything.
never happened on mine guys!
same issue here
and I don't remember if it behaved this way out-of-the-box when I tested it before purchase, so it must have been something we've changed
Hmm, I remember it will go back to the phone instead of today screen. Well, I have open a support case with HTC...hope they will reply soon.
Now this is weird.
My TP2 (WWE/Asia) came configured with region set to English (Australia) out of the box. It switched to a different region early on when I installed CE-Star to add additional language inputs. Today, I switched back the region back to English (Australia) and rebooted and the problem disappeared!
There must be something in the background that detect when the screen is back on that switches the TF3D to switch back to the home screen.
Mesquire said:
Now this is weird.
... I switched back the region back to English (Australia) and rebooted and the problem disappeared!
Click to expand...
Click to collapse
Confirmed!!! It fixed mine problem too. I switch to different region, reset and the switch back to my region. Do a test call, guess what?? it work now ...no more going back to the Today Screen.
It must be bug on the software or must be some other tweaks or third party tools that we might have install causing it :> Mystery!!!
Good Excellent finding.
radiowc said:
Hmm, I remember it will go back to the phone instead of today screen. Well, I have open a support case with HTC...hope they will reply soon.
Click to expand...
Click to collapse
Here is what I get from HTC support regarding this issue...
"Based on information available to the HTC Technical Support Center, your device is functioning normally. Reversion of the display to the Today screen provides you with quicker access to the notepad or other tools that you may need during the call. Pressing the call button returns you to the call screen. There is no provision or setting to return the device directly to the call screen."
What do you think?
Ok, I have do another test again.. when i install any cabs and then try to do a test call again.. now it break again, it go back to the today screen. and then I do the region change again and restart and back again.
Do another test call again.. now it does not go back to Today screen.
I guess it must be something to do when we install a cab that causing it.
Not sure about other users :>
The same problem appear with me too, I'm in Egypt and have the middle east version
any help please
You can disable it turn off the screen during a call in advanced config
just go to light sensor - light sensor polling, and disable that
I thinks this is what your talking about anyway
I found the solution.
Just install S2U2!!
Very nice app and keeps the today screen from over riding the caller screen.
The phone is supoosed to keep the caller screen active during a call.
radiowc said:
Here is what I get from HTC support regarding this issue...
"Based on information available to the HTC Technical Support Center, your device is functioning normally. Reversion of the display to the Today screen provides you with quicker access to the notepad or other tools that you may need during the call. Pressing the call button returns you to the call screen. There is no provision or setting to return the device directly to the call screen."
What do you think?
Click to expand...
Click to collapse
Not True..I called HTC also. The phone is deigned to stay on the call screen during a call for the entire time.
I found one solution and posted it.
cdcool said:
Not True..I called HTC also. The phone is deigned to stay on the call screen during a call for the entire time.
.
Click to expand...
Click to collapse
Hmm, I guess HTC I talked to have different level of experience. Just like if i called them 10 times, i will have 10 different answer.
Some said yes and some said no.
radiowc said:
Hmm, I guess HTC I talked to have different level of experience. Just like if i called them 10 times, i will have 10 different answer.
Some said yes and some said no.
Click to expand...
Click to collapse
Exactly!!, most of them are reading from a piece of paper.
never seen this problem..
Related
Hi guys,
I hope i can get some help for my htc touch pro 2. the phone is vibrate when ever i make a outgoing call. I have tried to disable vibrate in Phone > Menu > Options > Advanced > Vibrate device when call is connected.
But this does not work. Pretty strange. I just upgraded to windows 6.5 official rom.
Other issue, i have is i have like a water running on my screen, it is not dead pixel and it is not really visible to direct light or the device screen is turn on, when i touch the screen, i can see the water pixel spread around and back to normal position again. I am thinking of it could be a water geting through inside. Anyone have this issue before? If the water can get in there should be a way it can come out itself at least it dry one day, but i am not sure.
scheineden said:
Hi guys,
I hope i can get some help for my htc touch pro 2. the phone is vibrate when ever i make a outgoing call. I have tried to disable vibrate in Phone > Menu > Options > Advanced > Vibrate device when call is connected.
But this does not work. Pretty strange. I just upgraded to windows 6.5 official rom.
Other issue, i have is i have like a water running on my screen, it is not dead pixel and it is not really visible to direct light or the device screen is turn on, when i touch the screen, i can see the water pixel spread around and back to normal position again. I am thinking of it could be a water geting through inside. Anyone have this issue before? If the water can get in there should be a way it can come out itself at least it dry one day, but i am not sure.
Click to expand...
Click to collapse
Your vibrate issue didn't happen then before you flashed to 6.5? Has it been hard reset since the flash? For an htc "official" rom, I'm certainly hearing alot of issues. If your gsm you might want to try a cooked custom ROM. Making sure you do a hard reset after, also might want to flash back to stock first to help your device reconfigure itself.
Your "water" issue sounds like the "rainbow" effect many have reported with diff htc devices. So far "knock wood" I have not personally had this issue. Not sure of a fix other than return. Maybe someone else who's had it will chime in. Good luck.
Hi Cbreze,
I think the vibrate comes when the first time i receive the phone, i tried before to use two different cooked roms, they are ended the same, vibrate is still there. Oh so it is called rainbow, make sense as it does look like a rainbow. Just wonder what actually cause this rainbow? Is it because of water issue or the lcd defect?
scheineden said:
Hi Cbreze,
I think the vibrate comes when the first time i receive the phone, i tried before to use two different cooked roms, they are ended the same, vibrate is still there. Oh so it is called rainbow, make sense as it does look like a rainbow. Just wonder what actually cause this rainbow? Is it because of water issue or the lcd defect?
Click to expand...
Click to collapse
Here's a little info. As you can see this is not an isolated issue. Try google for more answers.
http://forum.xda-developers.com/showthread.php?t=575789&highlight=rainbow
Thanks will try it ;=)
I think I may have stumbled onto a solution to our dreaded quiet phone that doesnt notify us of a SMS or MMS and possibly email when the phone goes to sleep or standby. I have searched asked inquired, and beat every search engine and found absolutely nothing. So being frustrated of seeing msgs pop up when I hit the power button to wake the phone up I went hunting and I think I found it. I tested this all of today and so far I havent missed one yet, and normally I miss at least 3 a day. Its still in a testing phase so I DONT guarantee this works, but with some feedback with others, it might be the solution. I did alot of comparing with my other phones and my 8125 and 8525 had a different value so i changed it to that value.
I have made it a cab file so that anyone who wants to try it can uninstall it if it doesnt work, I suggest a soft reset after making this change. This changes the following location:
[HKEY_LOCAL_MACHINE\Drivers\BuiltIn\RIL]
"DisableSMSWakeUpEvent"=dword:00000001
to
[HKEY_LOCAL_MACHINE\Drivers\BuiltIn\RIL]
"DisableSMSWakeUpEvent"=dword:00000000
Good Luck! And if it works or doesnt, please leave feedback of either thanx or didnt work, like I said so far its working on my att tilt 2 stock eu rom 1.86
Nice one, but its already been solved here.
crachel said:
Nice one, but its already been solved here.
Click to expand...
Click to collapse
Well at least its here, I know there is a ton of posts going around in here about this problem, and I did munerous searches, but obviously if you dont get the right keyword you'll never find the post.
so what does this do? light the screen up everytime there is a message? or basically just solve the problem of message not ringing in sleep mode?
Basically it does the same thing it did with the 8125 and the 8525 when a msg comes in the screen wakes up from sleep, so far (I thought) I might have found a solution, but it seems I was beaten to it.
So far there isnt a solution found yet of the alert coming thru without lighting the screen up as far as I know.
yea, i thought it lights up the screen when msg comes. I have a habit of putting the phone to sleep without locking it, so it might cause problem when i put it in my pocket as i receive message more than calls.
Thanks anyway mate
mr_sheen said:
yea, i thought it lights up the screen when msg comes. I have a habit of putting the phone to sleep without locking it, so it might cause problem when i put it in my pocket as i receive message more than calls.
Thanks anyway mate
Click to expand...
Click to collapse
Yeah but if you have the end key setup as a long hold it will lock the screen to prevent that accidential tapping of the screen. Unless you have a modded rom then you would have to see what key it is. But hey for me its better then missing a msg.
Hi AngelDeath,
Just wanted to say thx for this one -I realise this thread is old, but it's sorted my no sms alert issue on my HD2. It had been driving me nuts for ages!
My DHD has problems with the proximity sensor. I returned the device to the vodafone store (Netherlands), and they changed the device for a new one that worked.
Today, 1 day later, my second DHD is now having the exact same problem with the proximity sensor.
When I make a call, the screen immediately goes black, and the device no longer responds to any button (not even the power button on top). The ony way to get the device back to life is by removing and reinserting the battery.
Video of the problem
When I receive a call, the screen stays unlocked, even when the device is placed against my ear, so I end up with my ear pressing the active screen....
I've read more complaints about this exact problem on the tweakers.net forum. It is still unknown whether this is a hardware of software failure.
UPDATE
The problem seems to be related to the lightsensor, when holding a locked DHD in front of a bright light source, the device wil unlock (as long as you keep it in front of the light).
It might be, that when used in bright daylight a DHD will function properly.
Also, when calling using the headset, the problem does not occur. When inserting a headset in a "locked" DHD, it will wake up.
UPDATE2
Some facts, to "bust" some myths about the problem:
- It seems the problem can happen on all DHD's, not just devices with a particular S/N, software version, carrier (telco) or color.
- It has something to do with the light sensor (which is the same sensor as the proximity sensor) since the device unlocks when held in front of a bright lightsource, some users claim their device works well, as long as they are in daylight.
- The DHD uses a CM3602 proximity/light sensor, the same as a regular Desire
- The problem might not occur immediately after purchase, sometimes it takes a few days before it starts, thus switching your DHD for a new one might only solve your problem for a few hours/days (this is what happend to my second and third... yes third device)
Seems like the same kind of problem: http://forum.xda-developers.com/showthread.php?t=811282
Exactly the same post. Nice detail that I'm also a Dutch user bought it at a Vodafone store.
So, that's at least 3 devices reported with this problem.
Is there a way to turn off the proximity sensor? This would mean I have to turn the screen off manually when I make or receive a call, but that way, I don't have to reset the device every time I make a cell
Maybe you guys have found why it failed the google test ?
1-2-3 from the first stock - that is an failure that will come back to all of us...
did you try contact HTC ??
I wouldnt be very worried tbh, this is surely software related else they wouldnt release any batch of cellphones and delay the release for more than just a few weeks.
Can you make a Video and load it up on Youtube?
If we have a video it´s much easier to show HTC the problem... maybe we can load this video up on facebook to the HTC page...
Really bad if this failure concerns all DHDs. But why 3 devices?
I only count LeonM1234 and WizardX?
Edit: Ah I see 2x LeonM1234 and 1x WizardX. Forget this post
liorra3 said:
1-2-3 from the first stock - that is an failure that will come back to all of us...
did you try contact HTC ??
Click to expand...
Click to collapse
Will try contacting HTC Netherlands tomorrow, today is Sunday...
name_th said:
Really bad if this failure concerns all DHDs. But why 3 devices?
I only count LeonM1234 and WizardX?
Click to expand...
Click to collapse
This is my second DHD with this problem
P.S. Can any mod please remove the 1 post per 5 minutes limit, it is quite annoying... thanks!
A lot of HTC phones have a similer problem. Its S/W related (the desire had it when it was first out e.g. it the screen used to go black and not re-light untill you placed it on a table or the other person hung up)
I would be suprised if 3 phones have the same fault unless it SW related :-D
HTC's new Windows phone seems to have a similar error with the proximity sensor:
As I'm a new user I'm not allowed to post a working link. I try to write it so the system accept it.
www . techeye.net / mobile/one-day-after-launch-event-windows-phone-bug-spotted
If this turns out to be true it's more hardware related than software, isn't it?
i think to cancel my DHD order until that issue will check.
Apache14 said:
A lot of HTC phones have a similer problem. Its S/W related (the desire had it when it was first out e.g. it the screen used to go black and not re-light untill you placed it on a table or the other person hung up)
I would be suprised if 3 phones have the same fault unless it SW related :-D
Click to expand...
Click to collapse
the solution with the desire was an software update ?
Milini said:
HTC's new Windows phone seems to have a similar error with the proximity sensor:
As I'm a new user I'm not allowed to post a working link. I try to write it so the system accept it.
http://www.techeye.net/mobile/one-day-after-launch-event-windows-phone-bug-spotted
If this turns out to be true it's more hardware related than software, isn't it?
Click to expand...
Click to collapse
There you go proper link and welcome!
liorra3 said:
i think to cancel my DHD order until that issue will check.
the solution with the desire was an software update ?
Click to expand...
Click to collapse
Yep was solved with a S/W update
You can add one more to the list. Friend of mine had the same problem with his proximity meter. I will receive my D-HD either tomorrow or the day after, I'll let you know if it works properly.
mach03 said:
You can add one more to the list. Friend of mine had the same problem with his proximity meter. I will receive my D-HD either tomorrow or the day after, I'll let you know if it works properly.
Click to expand...
Click to collapse
Keep in mind, my device worked as it should the first day...
i don't understand how it can work fine one day and the following day it messes up lol
Apache14 said:
Yep was solved with a S/W update
Click to expand...
Click to collapse
hee
sorry for the noob one, but s/w - is ? they need make some software update ? or replace the phone ?
liorra3 said:
hee
sorry for the noob one, but s/w - is ? they need make some software update ? or replace the phone ?
Click to expand...
Click to collapse
s/w is software... you practically answered your own question
so pretty much im laying down talking on the phone and during the call all of a sudden the other person cant hear me, i can hear them but they cant hear me. so at first i thought its the signal, but i have full bars. then i turned off the option where if you place your phone facing down that itll mute, but the problem continues. so today i noticed that when that happens, i leave the phone where it is, press the speaker option and it works! so it isnt the signal! can any body tell me if its a setting im missing or is it something i should take it back to the att store?
are you sure the screen is shutting off? perhaps your cheek is hitting the mute/unmute icon (speaker icon)?
Ive had this exact problem for the last year with my s4. Always assumed it was something with the gyro inside. Its really annoying
m_reyna_16 said:
so pretty much im laying down talking on the phone and during the call all of a sudden the other person cant hear me, i can hear them but they cant hear me. so at first i thought its the signal, but i have full bars. then i turned off the option where if you place your phone facing down that itll mute, but the problem continues. so today i noticed that when that happens, i leave the phone where it is, press the speaker option and it works! so it isnt the signal! can any body tell me if its a setting im missing or is it something i should take it back to the att store?
Click to expand...
Click to collapse
I faced the same problem once, last week. But I just ignored it, imagining it would be something to do with bad network. I should try to simulate the issue again and see if it's persistent..
Maybe try turning off the motion options in the settings? I turned those off right when I got the phone and I haven't had this issue.
xlr8shun said:
are you sure the screen is shutting off? perhaps your cheek is hitting the mute/unmute icon (speaker icon)?
Click to expand...
Click to collapse
To be honest ive wondered that myself, but even tho i havent checked, last night when it occurredto me to try and press the speaker button to see if it will work (which it did) it did not have the mute button pressed... so because of last night, id have to go with no, it isnt pressed and the screen is black
blastedbilly said:
Ive had this exact problem for the last year with my s4. Always assumed it was something with the gyro inside. Its really annoying
Click to expand...
Click to collapse
Did u investigate for any issues like that online?
phoenix2241987 said:
I faced the same problem once, last week. But I just ignored it, imagining it would be something to do with bad network. I should try to simulate the issue again and see if it's persistent..
Click to expand...
Click to collapse
Let me know if it happens again
whoamanwtf said:
Maybe try turning off the motion options in the settings? I turned those off right when I got the phone and I haven't had this issue.
Click to expand...
Click to collapse
No, loke i said... that feature was turned on then i turned it off having the same effect
So anyone know a fix or know if i should take it to att for a replacement ?
issue I'm having is odd...I think it correlates to Bluetooth, but still working with advanced tech support. when I change towers, whether I receive or make a call, the phone drops all connection and says "out of service area". then comes right back. seems better without Bluetooth, but still happens. tech has no answers yet. already replaced sim twice and registered phone several times.
EDIT: I turned on the UTMS HD Voice using the hidden diagnostic menu and after 5 test calls today, no drops. Not sure if it is coincidence or something else...
Experiencing call issues too
m_reyna_16 said:
so pretty much im laying down talking on the phone and during the call all of a sudden the other person cant hear me, i can hear them but they cant hear me. so at first i thought its the signal, but i have full bars. then i turned off the option where if you place your phone facing down that itll mute, but the problem continues. so today i noticed that when that happens, i leave the phone where it is, press the speaker option and it works! so it isnt the signal! can any body tell me if its a setting im missing or is it something i should take it back to the att store?
Click to expand...
Click to collapse
I've also been experiencing similar issues, 2 issues in particular
1. During a call, I suddenly can't hear the other person or they suddenly can't hear me and I have to end the call and call back
2. I attempt to place a call, it rings and then when the other party picks up I hear nothing, they hear nothing. I sometimes have to call twice or three times before there's a successful call and I hear them and them hear me.
These issues occur randomly, with and without bluetooth. I've tried factory resetting the phone but the problem has continued.
I purchased my phone from Amazon.
IT Rider said:
issue I'm having is odd...I think it correlates to Bluetooth, but still working with advanced tech support. when I change towers, whether I receive or make a call, the phone drops all connection and says "out of service area". then comes right back. seems better without Bluetooth, but still happens. tech has no answers yet. already replaced sim twice and registered phone several times.
EDIT: I turned on the UTMS HD Voice using the hidden diagnostic menu and after 5 test calls today, no drops. Not sure if it is coincidence or something else...
Click to expand...
Click to collapse
I've used that menu but when clicking on the UMTS option nothing happens? How'd you select anything? Thanks
brittoking said:
I've used that menu but when clicking on the UMTS option nothing happens? How'd you select anything? Thanks
Click to expand...
Click to collapse
I didn't notice any sound difference when setting the UTMS HD Voice to "enabled". Did you see the two options for "enable/disable"?
IT Rider said:
I didn't notice any sound difference when setting the UTMS HD Voice to "enabled". Did you see the two options for "enable/disable"?
Click to expand...
Click to collapse
Yea I found them last night, I'd missed them somehow before. I have it enabled but haven't noticed anything as far as being more clear or a specific icon on the screen. I remember having seen another thread on this, maybe it was in the Verizon forum, that stated the UTMS was not even the right network option to enable the HD though? Does anybody know for sure?
Hi. I bought the Note 8 (Verizon) last week, and everything seemed fine, but then 2 days ago the screen simply won't turn on when I have an incoming call. The phone rings, but the screen won't come on. I have to unlock the phone, and swipe down the notification bar just to answer the call. I've googled around but can't find an answer to this issue for this particular phone. Any suggestions/ideas?
Maybe give a factory reset a go.
moralesd66 said:
Maybe give a factory reset a go.
Click to expand...
Click to collapse
I was actually forced to do a hard reset this morning. The phone would NOT come on, no matter what I tried, couldn't even go into Safe Mode. Problem still persists. I'm actually thinking of exchanging it since I'm within the 14 day period.
tdetroit said:
I was actually forced to do a hard reset this morning. The phone would NOT come on, no matter what I tried, couldn't even go into Safe Mode. Problem still persists. I'm actually thinking of exchanging it since I'm within the 14 day period.
Click to expand...
Click to collapse
Hard reset....As in power off and on right? Try booting into recovery mode and deleting cache and data.
tdetroit said:
Hi. I bought the Note 8 (Verizon) last week, and everything seemed fine, but then 2 days ago the screen simply won't turn on when I have an incoming call. The phone rings, but the screen won't come on. I have to unlock the phone, and swipe down the notification bar just to answer the call. I've googled around but can't find an answer to this issue for this particular phone. Any suggestions/ideas?
Click to expand...
Click to collapse
My TMO one did that today, heard it ringing but screen remained off.
Sent from my SM-N950U using Tapatalk
I've now performed 2 factory resets, disabled AOD (for testing) and kept it on for other tests...same outcome. The screen will not come on when I have an Incoming call.
tdetroit said:
I've now performed 2 factory resets, disabled AOD (for testing) and kept it on for other tests...same outcome. The screen will not come on when I have an Incoming call.
Click to expand...
Click to collapse
You tried removing the screen protector and case?
Sent from my SM-N950U using Tapatalk
Maybe the setting for proximity...in pocket...turn off
Limeybastard said:
You tried removing the screen protector and case?
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
I've tossed the screen protector after 1 day because it kept making a clicking sound on the top corner. No case on it.
BlueFox721 said:
Maybe the setting for proximity...in pocket...turn off
Click to expand...
Click to collapse
Tried that-no change. It's hard to believe that this phone has pretty much everything going for it...except turning on the screen for an incoming call.
tdetroit said:
Tried that-no change. It's hard to believe that this phone has pretty much everything going for it...except turning on the screen for an incoming call.
Click to expand...
Click to collapse
Factory reset , if no go , replacement.
Sent from my SM-N950U using Tapatalk
3 Factory Resets later, booting into Safe Mode, not downloading ANYTHING else, same scenario. Verizon is shipping a replacement to my house, I should have it by Tuesday. The Tech at the Verizon Store actually called my phone so I could show him the lack of screen activation. He said he's never seen this before either.
FIGURED IT OUT! Settings--Display&Lights--Turn off double tap to wake-up to solve issue! ...
This was set somehow, I disabled that and now my phone properly lights up for calls and I can actually answer them.
tdetroit said:
3 Factory Resets later, booting into Safe Mode, not downloading ANYTHING else, same scenario. Verizon is shipping a replacement to my house, I should have it by Tuesday. The Tech at the Verizon Store actually called my phone so I could show him the lack of screen activation. He said he's never seen this before either.
Click to expand...
Click to collapse
they know absolutely **** about anything
I never use retail store
Another way to fix this is to call yourself on another phone while your Note 8 screen is on. When the call comes in, don't answer but slide down the notification bar and you will see your call. Adjust notifications to not block/be silent.
tdetroit said:
FIGURED IT OUT! Settings--Display&Lights--Turn off double tap to wake-up to solve issue! ...
This was set somehow, I disabled that and now my phone properly lights up for calls and I can actually answer them.
Click to expand...
Click to collapse
I went into Settings, Display, but nothing about double tap to wake-up. Samsung runs on AMOLED and that function is on other screens like Sony Xperias.
I do notice another thing going into Notifications settings and I see that the Phone app is Muted. I don't know how to get out of it.
The solution is the person who posted above. You call yourself, and swipe to unblock Silence notifications for your phone app. It's weird how it was set that way, but that's the best solution!
How do I unmute phone call notifications?
Thanks! My incomimg calls now appear on my screen!
I tired the unblock silence notifications and that still has not fixed it as well as a hard reset. Anyone else got any suggestions?
Thanks
Ian
Fix to dark screen on incoming call
Step 1: call youself
Step 2: swipe down on notification bar to view the call(usually how you would answer while dealing with this issue)
Step 3: swipe the call to the right and click the setting wheel.
Step 4: select "do not hide notifications"
Step 5: test call after doing this with the screen off, its should work.
BlueFox721 said:
Maybe the setting for proximity...in pocket...turn off
Click to expand...
Click to collapse
I turned "block accidental touches" off.
That worked for me!
THANKS