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Hey guys, I just came from PDA v23.
I wanted to install crc 14.1 naked bs.
So I installed the at&t stripped version, then crc 14.1 rom.
But after that, I had a lot of problems connecting Active sync with the phone.
I have plugged it into the computer, and it does charge it, but active sync just stays with the gray (idle) icon, nothing happens at all, even if you soft reset it, click on sync or enter the bootloader, nothing happens.
is there something I'm missing?
if it helps, when I plug in the cable, and as soon as it goes in and turns the light amber for charging, activesync does open on the background, but it never syncs not turns green, it does not even try it.
I just tried a different cable that works, and didn't work. Tried another computer and it didn't even bring the message for found new hardware wizard.
Maybe a file was lost, or a driver that recognizes the computer?
I killed the 3 processes from AS:
Wcesmgr.exe
Wcescomm.exe
Rapimgr.exe
And reconnected and opened AS from my phone, and press sync, didn't work.
I also tried restarting computer, neither worked.
I tried using applications that I found to terminate AS like Kill Sync and ReSync, they killed ActiveSync and reopened it, didn't work still.
I've been trying to do this on my work computer, which always worked before the upgrade.
Yesterday I tried connecting the usb into my computer but nothing, also if I connect it to any computer, not even found new hardware wizard comes up.
Tried bluetooth synching, and that worked.
I also tried the WM5 storage prgram, that is not working either.
I thought that maybe I could edit some registry and make this work.
But I tried disabling advanced network functionality, didn't work, enabled it back on, nope.
I think, I'm gonna have to flash it back to the original ROM but as I tried the RUUWrapper is not able to detect my phone, not even on bootloader.
I have a SDHC memory only, and not able to get an SD one.
What can I do in this case?
I have tried multiple things as you can see, and have tried looking on google, but nothing has helped.
I want to see if flashing it to another rom will work, but I'm not able to do it without Active Sync.
How can I flash it back without ActiveSync or fix this Active Sync connection?
Please guys I really need help on this as I'm running out of troubleshooting steps.
DarkWolfx said:
I thought that maybe I could edit some registry and make this work.
But I tried disabling advanced network functionality, didn't work, enabled it back on, nope.
Click to expand...
Click to collapse
did you go to the USB to PC settings and checked the use advanced config?
When I do that it works immediately... maybe try a soft reset and see if it's still
with the right configuration? (unchecked)
Yeah, tried it, but tried it again, checked and restarted and unchecked and restarted, both didn't work.
Thanks for your response.
I'm running cyanogenmod 7 on my evo 4g and when I plug it into a computer it only charges and never prompts me if I want to connect as a disk drive. It used to but now it just stopped. I had a backup of my rom so I put it on my girlfriends evo and hers still connected to the pc like normal but mine will not give me the option to hook up through USB. My computer says unknown device. Any help would be great. I can provide more info if you need.
More info. It gives me code 43 in windows 7. I was able to hook it up in xp but when I tried doing anything it no longer was able to detect the phone. I did a factory reset and it still doesn't work. I'm at a complete loss. I feel the only thing left to do is revert completely back to stock losing root and starting from scratch.
perhaps try completely uninstalling the device from windows in Device Manager. Then plug it in again and let it re-install the drivers
sitlet said:
perhaps try completely uninstalling the device from windows in Device Manager. Then plug it in again and let it re-install the drivers
Click to expand...
Click to collapse
I've tried that on two different computers with windows 7. My gfs fone reads fine with the exact same rom but mine wont.
It seems like the drivers on the phone are corrupted or something. At one point I found a forum that suggested to turn off bluetooth and a few other things. I decided to see if turning off my wifi would do anything and finally my phone showed the usb debugging notification and the mount as usb notification but it wouldn't mount so I restarted my phone and now it's back to doing nothing but charge the phone.
The only difference between the two phones is the rom then? Perhaps make a backup and flash a different rom or re-flash your current rom to see if that helps
sitlet said:
The only difference between the two phones is the rom then? Perhaps make a backup and flash a different rom or re-flash your current rom to see if that helps
Click to expand...
Click to collapse
I actually took a backup of my rom and put it on my gfs phone and hers worked. we had the exact same rom. I will try installing a different rom however and i'll let you know what happens.
Okay so I had a back up of sinister rom so I restored it and now it asks me if I want to connect as a usb device and so I do and my computer still says usb device not recognized or whatever.
Wow so I tried a backup of sinister rom that I had and suddenly it asked if i wanted to connect as a disk drive but windows was still saying usb device not recognized. I reverted all the way back to stock losing root privileges and it still doesn't work. It appears to me that it is a hardware problem. I don't know what else to do.
ok, so I hooked my phone up to a computer with ubuntu on it and my phone showed up but then when I went to explore the sd card it said permission denied. Then I hooked it up in windows 7 and it showed unknown device under universal serial bus controllers(as usual) but it also had it under modem, which is what I want.
Okay, got it working on this computer. After plugging the phone in several times it still said device not recognized. I have also been pushing ##data# and it was saying the same thing. I decided to shut my phone off one last time and when I hooked it up i pushed ##diag# and now it works. ****ing stupid. Glad it's working now.
UPDATE: Now all of the drivers install when I plug the phone in except the HTC DIAG doesn't appear even when i enter diag mode on the phone. this is the only driver i need installed but i can't install it because the computer isn't picking up that part of the device....This is getting irritating.
Turns out my port is ****ed up. I'm gonna have to order a new one and replace it.
Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.
For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.
So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.
I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.
You may not want to try this either but try a system restore
Sent from my SPH-L710...if some one helps you press the thanks button
Volknochi said:
Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.
For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.
So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.
I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.
Click to expand...
Click to collapse
I had the same issue what ended up fixing it for me was watching when I plugged the phone in after a clean driver install and stopping Windows from downloading and installing an updated driver. Dont know if its the same for you but that fixed it for me. I was really frustrated by it and found no help either.
probably an easy fix
definitely don't need to reinstall windows or do a restore. But just to be sure, you don't have kies installed right? Seems to cause problems.if there's no kies installed, go into the device manager and find your phone whatever it's listed as right click and uninstall. Check the little box that says, "delete the driver software for this device". do this for any devices relating to yours. Including the stuff under modems,ports,USB controllers.and tick that box that delete driver software for this device every time you uninstall something. Now, not saying it's necessary but wouldnt hurt, reboot the pc. Then with your phone unplugged, reinstall the Samsung drivers for the phone. Now to make sure windows doesn't DL its own drivers,disconnect from the internet and plug the phone back in. Should be all good.
I won't do a system restore, that won't do anything. Not to mention it would erase some programs that were installed (not related to phone). So, not doing that. Also, my computer will not automatically update any drivers or any thing else, as I have it set to manual mode.
And, I do not have Kies installed. It never worked for me properly, when it came to driver installation. I've done the "go into device manager" bit many times before, it still likes to play the "Hardware ID doesn't match" card. Drivers won't install either. I don't know what it is, but damn this is the most stubborn thing I've ever encountered.
i've post this in other forums today. what i do to get it working is i toggle USB debugging and try it out, then start toggling the ptp and mtp until it works. the combo that works for me is turn on debug, plug in computer, unplug, turn off debug, plug in. if it doesnt work then i toggle back and forth MTP and PTP. 5 tries at most, for me. Also, i did a nandroid back to my oem ICS that was 2 weeks old and just rooted. the problem is worse there. i'm using freegsmr6 with trinity kernel on Tmo. hope it helps.
Ditto
Yeah that whole "Hardware ID missing" was an irritating situation. This is what I recommend as far as making it work.
1. Plug in.
2. When you get the error message, I think its because of a conflict with the ADB interface. Go to Settings, Developer Options, and check off USB Debugging.
3. Plug in once again and it should work. If not, try toggling between Camera and MTP.
I have Windows 7 Ultimate and it works fine for me
I always get that error as well with my SGS 3. I have to reinstall Kies everytime it does that which is annoying.. ANyone has a permanent solution about this?
Fix for me was...
1-plug in phone. Get the hardware ID message. Leave phone plugged in.
2- open device manager. Click on. Android Phone and Uninstall Samsung Android ADB Interface. Also check the "delete software driver" when the dialog box shows.
3-still in device manager. Scroll down to Universal Serial Bus Controllers. Uninstall Samsung Mobile USB Composite Device.
4-unplug phone.
5-reboot pc.
6-install SAMSUNG USB drivers from their site or from here
http://www.epiccm.org/2012/06/cwm-recovery-on-all-sgs3-lte-variants.html?m=1
7-reboot or not. Plug in phone.
This worked for me and no issues for the last 6 days. YMMV..
this works!
stevounit said:
yeah that whole "hardware id missing" was an irritating situation. This is what i recommend as far as making it work.
1. Plug in.
2. When you get the error message, i think its because of a conflict with the adb interface. Go to settings, developer options, and check off usb debugging.
3. Plug in once again and it should work. If not, try toggling between camera and mtp.
I have windows 7 ultimate and it works fine for me :d
Click to expand...
Click to collapse
But why this problem now out of nowhere when everything worked fine before.
Sent from my SPH-L710 using xda app-developers app
Hardware ID missing - SOLVED!!
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
UPDATE!! (Oct.11.2012)
After a few Kies updates and going through various ROM's:
- the procedure listed above works 100% but a few steps are just not needed (redundant) - see bellow
- the problem is mostly caused by Windows "forcefully" trying to install its own drivers, rather than allowing Samsung's suggested.
- Samsung's fault is providing "updated" drivers that don't always work (hence, use the suggested 1.4.6.0 drivers)
- Following EVERY Kies update, DISCONNECT from internet before plugging your phone (otherwise you'll have to go through this, AGAIN).
Some suggested here that plugging the phone into a different USB port (without disconnecting from internet) would be the culprit - which happens to be true, but as a mere effect, not the cause: every time an unknown device is plugged into a different USB port, Windows is trying to download/install the appropriate drivers if it doesn't recognize the hardware - and there you are again.
So, the simplified procedure becomes:
1. Not needed - leave Kies installed, as is - no harm at all
2. N/A
3. YES
4. Not (always) required
5. MUST
6. MUST
7. MUST
8. Yes
Furthermore, if still interested in connecting your I747(M) as UMS (USB mass storage) the solution presented here works. I tested it myself - read my comment on this post for the very few existing hiccups.
- while installing the USB mass storage device drivers you don't have to disconnect from the internet
Install Drivers
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
tyler1037 said:
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
Click to expand...
Click to collapse
For someone experiencing the "hardware ID missing" error, just reinstalling the drivers won't do anything. Like many others, I've been banging my head trying to solve this for quite some time; the suggested steps are truly a compilation of successful ideas and trials mingled with tons of frustration, coming from my own experience as well as from many different people and forums.
If, on the other hand, you had a different type of connectivity issues - without this error, then, yes, reinstalling the drivers is Samsung's recommendation.
billard412 said:
definitely don't need to reinstall windows or do a restore. But just to be sure, you don't have kies installed right? Seems to cause problems.if there's no kies installed, go into the device manager and find your phone whatever it's listed as right click and uninstall. Check the little box that says, "delete the driver software for this device". do this for any devices relating to yours. Including the stuff under modems,ports,USB controllers.and tick that box that delete driver software for this device every time you uninstall something. Now, not saying it's necessary but wouldnt hurt, reboot the pc. Then with your phone unplugged, reinstall the Samsung drivers for the phone. Now to make sure windows doesn't DL its own drivers,disconnect from the internet and plug the phone back in. Should be all good.
Click to expand...
Click to collapse
Just wanted to say thank you. Did this and the last 2 days, works everytime. I made sure that after the first time I plugged the phone in after doing all this, and the screen pops up asking what I wanted to do, made sure to check the box for "do this everytime" and then choose the view folder option or whatever that is.
Thank you again,
Whiteice
One thing I have tried which might help others - I had the Android Developers toolkit installed on my machine, which I've removed and I also removed the HTC Sync software which was for my old desire.
Rebooted, installed the SG Toolkit (can't remember which post I found it in) and then chose option one after selecting firmware to install drivers.
I cancelled the "Windows Updates" bit of the driver detection and it found the first item, and had "item disconnected" for the remaining three.
Unplugged and plugged back in and voila it works.
This worked for approx 5 mins and then stopped, however I did all the above with debugging on, debugging is now off and all seems well (touch wood). However looking at putting on a different kernal to expose storage as mass storage and also get around cifs issues.
Hope this helps someone.
nacos said:
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
Click to expand...
Click to collapse
Thank you so much for this. This solution worked for me.
nacos said:
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
Click to expand...
Click to collapse
Thanks for this i will try it tomorrow as still new to these tabs.
For moment i change to camera PTP and it pops up, so at least i can use it for now.
Will let you know how i get on.
Best wishes :good:
adamspud said:
One thing I have tried which might help others - I had the Android Developers toolkit installed on my machine, which I've removed and I also removed the HTC Sync software which was for my old desire.
Rebooted, installed the SG Toolkit (can't remember which post I found it in) and then chose option one after selecting firmware to install drivers.
I cancelled the "Windows Updates" bit of the driver detection and it found the first item, and had "item disconnected" for the remaining three.
Unplugged and plugged back in and voila it works.
This worked for approx 5 mins and then stopped, however I did all the above with debugging on, debugging is now off and all seems well (touch wood). However looking at putting on a different kernal to expose storage as mass storage and also get around cifs issues.
Hope this helps someone.
Click to expand...
Click to collapse
The Android Developers toolkit DOES install the USB drivers 1.4.6.0 - which seems to be the ONLY one that works, BUT the rest of the steps suggested in my previous post are needed in order to get rid of the problem - otherwise the fix is just temporary.
Re-loading OS drivers corrected issue.
tyler1037 said:
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
Click to expand...
Click to collapse
I removed the updates to Kies on my Note and uninstalled the Kies update on the PC which is what started this issue of the OS not recognizing the device and then a fresh driver load for my phone from the Samsung site. Worked Perfectly, Thanks!
Cowoholy
So I can't get my s3 to connect to a computer. I have tried three different computers, two windows and one mac.I have also tried three different usb cords including the one that came with the phone and a brand new one I bought just to see if it was the cord. Have done a factory reset and tried everything with usb debugging on and off. My phone will charge but the computer doesn't recognize it. I have reinstalled the drivers twice on both windows computers and tried the Kies troubleshooting. I have also put it into download mode and Odin doesn't recognize it. When I plug it into the computer nothing happens, no sounds or messages saying something was plugged in. The phone does not have the option in the notification menu for usb debugging. I can use AirDroid to put just about anything I want to on my phone over wifi so I am not too upset about it not connecting but I would really like to put CM10 on it so I kind of need it to connect. I am using the stock AT&T rom. I rooted the phone awhile ago but then wanted to update so I went back to the stock rom and then updated. It would still connect to the computer after this update. Unfortunately I did not reset the flash counter so I doubt AT&T will do anything about it when it shows I have messed with it. I kind of think it is a hardware issue on the phone after doing all of this. Does anyone have any other ideas on what I could try?
I'm trying to root my Samsung Galaxy SIII, and whenever I try to connect it to my laptop, it gives me the "USB device not recognized" error. I have tried everything I can think of.
Kies uninstalled, registry cleaned, searched my computer to erase every file linked to Kies, and no dice.
Installed, uninstalled, reinstalled, re-uninstalled, re-reinstalled drivers. Nothing.
After every driver change, rebooted computer and phone, nothing.
Factory reset the phone since one post I found had that work, still nothing.
So right now I have a laptop with no Kies, Samsung drivers installed, a factory reset phone, and the USB cable still won't work. It is the cable that came with the phone. The phone is Android 4.1.1, an SGH-I747, build number JRO03L. This is extremely agitating since I can't even connect my phone to see the files on it! I had a Motorola Atrix and had a similar problem, but fixed it with a simple driver reinstall. I've even gone into the hidden code menu and set the USB mode to MTP+ADB, and the UDAP (or whatever) is set to PDA. That won't even work. At this point, I'm willing to do anything. I hate stock ROMs, and want to remove all the crap this phone has on it, especially that damn voice thing and Kies.
self bump, since it's been three or four days with no reply. I could really use advice on this.
In your laptop, when you go to Devices manager, do you see an unknown device? If you try searching online for the appropriate driver through Windows Update, does it find any helpful driver?
CTurmoil said:
I'm trying to root my Samsung Galaxy SIII, and whenever I try to connect it to my laptop, it gives me the "USB device not recognized" error. I have tried everything I can think of.
Kies uninstalled, registry cleaned, searched my computer to erase every file linked to Kies, and no dice.
Installed, uninstalled, reinstalled, re-uninstalled, re-reinstalled drivers. Nothing.
After every driver change, rebooted computer and phone, nothing.
Factory reset the phone since one post I found had that work, still nothing.
So right now I have a laptop with no Kies, Samsung drivers installed, a factory reset phone, and the USB cable still won't work. It is the cable that came with the phone. The phone is Android 4.1.1, an SGH-I747, build number JRO03L. This is extremely agitating since I can't even connect my phone to see the files on it! I had a Motorola Atrix and had a similar problem, but fixed it with a simple driver reinstall. I've even gone into the hidden code menu and set the USB mode to MTP+ADB, and the UDAP (or whatever) is set to PDA. That won't even work. At this point, I'm willing to do anything. I hate stock ROMs, and want to remove all the crap this phone has on it, especially that damn voice thing and Kies.
Click to expand...
Click to collapse
I was dealing with this on my Win7 rig, and came across some advice that helped. If you have an SD card installed, turn the phone off, remove it and then reboot and connect the phone to the computer. I don't know why it worked for me, but it did.
Good luck to you.
CTurmoil said:
I'm trying to root my Samsung Galaxy SIII, and whenever I try to connect it to my laptop, it gives me the "USB device not recognized" error. I have tried everything I can think of.
Kies uninstalled, registry cleaned, searched my computer to erase every file linked to Kies, and no dice.
Installed, uninstalled, reinstalled, re-uninstalled, re-reinstalled drivers. Nothing.
After every driver change, rebooted computer and phone, nothing.
Factory reset the phone since one post I found had that work, still nothing.
So right now I have a laptop with no Kies, Samsung drivers installed, a factory reset phone, and the USB cable still won't work. It is the cable that came with the phone. The phone is Android 4.1.1, an SGH-I747, build number JRO03L. This is extremely agitating since I can't even connect my phone to see the files on it! I had a Motorola Atrix and had a similar problem, but fixed it with a simple driver reinstall. I've even gone into the hidden code menu and set the USB mode to MTP+ADB, and the UDAP (or whatever) is set to PDA. That won't even work. At this point, I'm willing to do anything. I hate stock ROMs, and want to remove all the crap this phone has on it, especially that damn voice thing and Kies.
Click to expand...
Click to collapse
Possibly two things download revouninstall to uninstall your drivers it searchs bolth registry and system for left over files (delete them)
I had same problem all I did was use revouninstaller to uninstall old drivers (it scans entire system and registry for left overs. a must.
Then I used these drivers, also when letting your installing drivers (turn internet off) don'lt update them there older, but they work for everyone who does this. If you need a better guide search there is one somewhere but point is use these drivers and don't update them (smile) works with adb everything you won't see a difference these drivers work better. peace.
Drivers------>Samsung Drivers 1.4.6.0 search for 1.4.6.0 drivers samsung fix for more info later
search for revo uninstaller
Whenever I have this problem, I must manually install the driver.
Open device manager.
Go to the unrecognized device that you know is your phone.
Properties and "update driver".
Tell it you have your own driver.
Don't let it "search" for a driver.
Manually point it to the exact driver file you need.
Works every time for me.
I took out the SD card to try all possible solutions posted.
Uninstalled drivers and installed the older versions that one of you linked me to, didn't help.
Tried directing Device Manager to install the driver manually, but I have no idea where to find it. If you have the driver file or at least the name and version, I can get it and use that.
I can't believe how much trouble it is just to hook an android phone to a computer, this happened with my Atrix as well.
Have you tried and different cable ?
So I was having a problem with my laptop recognizing my S3 when connected via USB. The notification would not appear in the status bar that a connection was made, and neither Fedora Linux or Windows 7 would recognize that the device was connected. I tried reinstalling Kies/drivers under Windows, and checking the output of dmesg/lsub on Linux. Nothing.
Did some googling and found this thread that help solve the problem!
http://blog.vacs.fr/index.php?post/...ot-detected-problem-on-Android-Samsung-phones
I found the problem. It was the cable. Somehow, it was severed where the cable connects to the mini-USB connector. I discovered this when the entire mini-USB piece fractured and fell off, revealing the tangled and snapped wires. I went today to AT&T to buy a replacement, and it worked on the first try. I don't know how the cable got damaged like that without being detected, but there we go. Now how do I set a question as resolved?