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ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please
aethicus said:
ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please
Click to expand...
Click to collapse
Welcome to the club. Alot of people are complaining about this, yet the people who actually have a fix, have yet to post it. This thread will be locked cause its been "asked before". So before that happens, what i did was create a mail2web account and sync all my contacts thru their free exchange service. Works like a charm and it does it all for you on the fly as soon as you finish entering a contact on your phone.
I boot Windows maybe once every few months--and then only for a few minutes, plus I've never had sync trouble with WM6.1 under the Vista Home Premium I do have. I searched a little. Seems people with the same symptoms actually have different problems, so the fixes are different. Just saying "I upgraded and can't sync" isn't enough information to really go on.
Yes, this has been asked before (about five or six threads alone in the past couple months.) And yes, it has been fixed for many people. Just because a fix works for someone else doesn't mean it addresses your own personal problem, though.
Some possible fixes mentioned over the last two months or so:
http://forum.xda-developers.com/showpost.php?p=2258842&postcount=14
http://forum.xda-developers.com/showpost.php?p=2253060&postcount=7
http://forum.xda-developers.com/showpost.php?p=2253129&postcount=8
http://forum.xda-developers.com/showthread.php?t=391547&highlight=usb+sync
This might be stating the obvious but just in case, you almost always have to remove your old pairing before it detects the new version. I try various rom versions often and mine has never paired if there is an existing pairing. You must delete the old pairing and let it detect and set it up all over again.
Once I did get two devices to show up but sync center didn't respond after that.
Also it should be stated that many times when deleting a pairing it doesn't actually go away and I must reboot in order for it to actually remove. If this happens and I don't reboot it stops doing its job but still responds to mouse clicks. I have tried restarting the services to no avail and seems only a reboot fixes.
My experience has been with my phone with about 6 different ROM versions and with my team's devices as I upgraded each one (~5 devices) and I found each one required me to remove the old pairing first and re-setup a new one each time.
Hope this helps,
Chris
Update active sync
Update to the newest active sync. If you have Vista, you have to go to windows mobile sharing center and sync it that way. It will set up your dash, until you go to the sync center, nothing will happen. Trust me, nothing.
aethicus said:
ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please
Click to expand...
Click to collapse
So... No idea what's happened, but today I can no longer sync my phone with my Win7 laptop. So far I've deleted the partnership on my phone & in the Windows Mobile Device Center (WMDC.) Then I uninstalled and reinstalled WMDC. The error I'm seeing in the Event Viewer:
Windows Mobile-based device failed to connect due to communication (0x80072745) failure (see data for failure code).
Click to expand...
Click to collapse
I'm at a loss here. I've never had a problem syncing my phone before. I've been syncing it regularly with this laptop & my home pc for months. The only thing I've done lately is install CoPilot8.
I can see the M$ Windows Mobile Remote Adapter show up under 'Network Adapters' in the device manager. Should anything else show up? Any ideas? I've been reading up on this error message for ages now and nothing's working for me. I really don't want to do a hardreset, but I will if I can't find anything else to try.
epoh said:
So... No idea what's happened, but today I can no longer sync my phone with my Win7 laptop. So far I've deleted the partnership on my phone & in the Windows Mobile Device Center (WMDC.) Then I uninstalled and reinstalled WMDC. The error I'm seeing in the Event Viewer:
I'm at a loss here. I've never had a problem syncing my phone before. I've been syncing it regularly with this laptop & my home pc for months. The only thing I've done lately is install CoPilot8.
I can see the M$ Windows Mobile Remote Adapter show up under 'Network Adapters' in the device manager. Should anything else show up? Any ideas? I've been reading up on this error message for ages now and nothing's working for me. I really don't want to do a hardreset, but I will if I can't find anything else to try.
Click to expand...
Click to collapse
This is the only thing I've found that might be relevant...according to the posts it seems to be caused by a conflicting driver issue, there's a solution suggested there that seemed to work for some...
http://social.microsoft.com/Forums/...c/thread/56e1b653-ec2a-48d8-9b2e-b6c95a2f2284
Good luck!
I saw that page.. nothing marked in Device Manager. I did remove the phone and the windows mobile remote adapter and reinstalled them both. Device manager updates appropriately when the phone is plugged in, but it's like active sync is broken. On the pc it will search for like 1 second, then go back to Not Connected, and on the phone I just see the into page in Active Sync "To syncronize your device..."
epoh said:
I saw that page.. nothing marked in Device Manager. I did remove the phone and the windows mobile remote adapter and reinstalled them both. Device manager updates appropriately when the phone is plugged in, but it's like active sync is broken. On the pc it will search for like 1 second, then go back to Not Connected, and on the phone I just see the into page in Active Sync "To syncronize your device..."
Click to expand...
Click to collapse
Darn, I had hoped that was one you hadn't stumbled across yet. The only other suggestion I might have is trying different ports on the PC, or a different cable maybe..? Sometimes when I'm using the cheap cable I keep at work for syncing, I have to reseat it a couple of times before ActiveSync will kick in and make the connection.
God I hate windows. I completely removed WMDC and the update to it, then rebooted. Reinstalled and now it's syncing. Good lord.
ETA: Is there a unix-based tool for syncing WM phones? I am seriously considering reloading this stupid laptop with Ubuntu.
Well hell. It got stuck while syncing, so I stopped it, disconnected and reconnected my phone, and now it's back to not connecting anymore. Grrr.
If its only happening on your work pc...
try disabling firewall and connectiong it... if that works... you will have to open some ports for mobile center(or activesync) to work with firewall turned on...
I didn't have a firewall on it, but god only know what the Enterprise McAfee was doing. I gave up on that stupid Windows load. Installed Ubuntu. It's sad when a non-windows OS is more reliable at talking to my Windows phone than Windows7.
hmm yea thats sad...
I really dont know why for the last two years Microsoft hasn't done anything for this very known issue. It seems they want all of us to use Microsoft My Phone service and put all out private data online.
The problem I am having is the following:
I am plugging my phone to the usb port using the original cable and if it detects the phone it will start syncing ...but this syncing will not actually start. The progress bar does not move.
Initially and for a couple of times after it synced fine. But then I got into this situation.
Of course like most of you know if I delete the partnership and make a new one it will work. But then what is the meaning of collecting data on TP2 when they will be deleted after making a new partnership....so there is no purpose of trying to sync if I have to make new partnerships once a while.
I have been trying aaaaalllllll the solutions mentioned in dozens of forums
ie:
unchecked faster data synchronization
checked if the right services are running
followed this procedure also [TUT] Dummies guide: updating HTC USB Sync Drivers
Checked my firewall settings, also disabled the firewall during sync.
disable third party firewalls and anti viruses
I have windows 7 ultimate 32bit, WMDC latest, and WM 6.5
I wish I could be proven wrong but I am sure that there is no solution to this problem. A 400euro operating system and a 500euro phone can not exchange information.
I have exactly the same problem (TP2 but running x64 windows 7). Did you manage to find any solution? Anybody?
Sverrs said:
I have exactly the same problem (TP2 but running x64 windows 7). Did you manage to find any solution? Anybody?
Click to expand...
Click to collapse
Start > Settings > Connections > USBtoPC
Uncheck "Enable faster data synchronization."
It works just fine for me on W7 Pro x64.
If that still isn't working, consider switching to a different sync option, like BirdieSync and Thunderbird. That's what I use normally. The only caveat is that you need to set up a new partnership each time you flash, which is the same on WMDC anyway, so not really a big deal.
krentzis said:
I really dont know why for the last two years Microsoft hasn't done anything for this very known issue. It seems they want all of us to use Microsoft My Phone service and put all out private data online.
The problem I am having is the following:
I am plugging my phone to the usb port using the original cable and if it detects the phone it will start syncing ...but this syncing will not actually start. The progress bar does not move.
Initially and for a couple of times after it synced fine. But then I got into this situation.
Of course like most of you know if I delete the partnership and make a new one it will work. But then what is the meaning of collecting data on TP2 when they will be deleted after making a new partnership....so there is no purpose of trying to sync if I have to make new partnerships once a while.
I have been trying aaaaalllllll the solutions mentioned in dozens of forums
ie:
unchecked faster data synchronization
checked if the right services are running
followed this procedure also [TUT] Dummies guide: updating HTC USB Sync Drivers
Checked my firewall settings, also disabled the firewall during sync.
disable third party firewalls and anti viruses
I have windows 7 ultimate 32bit, WMDC latest, and WM 6.5
I wish I could be proven wrong but I am sure that there is no solution to this problem. A 400euro operating system and a 500euro phone can not exchange information.
Click to expand...
Click to collapse
Sorry, I don't have a solution. I'm writing to say that I sync mine all the time with Win7 Pro x64, no problems at all.
I had a problem one time, and deleting the partnerships on the phone fixed it. Note that I do not sync emails or files; I don't use outlook for emails, only contacts and scheduling.
Have you tried doing a hard reset and then syncing the phone before you install anything else on the device?
I switched to 32 bit windows 7 and everything is ok now.
the only sync I can not do is through bluetooth.
the phone is freezing
krentzis said:
I switched to 32 bit windows 7 and everything is ok now.
the only sync I can not do is through bluetooth.
the phone is freezing
Click to expand...
Click to collapse
Perhaps the device itself is failing, then. If you are only able to sync with bluetooth, then it would seem likely that you would have a faulty USB port on the phone. Have you tried doing this with the stock ROM?
Win 7 64 bit
HTC TP2
Windows Mobile Device Center (WMDC)
I was just about to ask a question about the same problem, but I see a thread is started already.
I just built a new machine, and when I first plugged the phone in, everything worked great. WMDC recognized the phone, loaded the drivers, and it sync'ed with Outlook 10. Everyone was happy.
The next day when I plugged my phone in, Windows Mobile Device Center does not even recognize that the phone is plugged in. WMDC shows not connected, I don't get the little "ding" when it connects/disconnects, and it doesn't show up as anything under "computer" when I click on the libraries folder.
The ONLY solution I have found is doing a soft reset on my phone. When I do that, it sync's. But as soon as I disconnect it and reconnect it, I get the problem as described above.
I haven't done ANYTHING to try to troubleshoot this problem other than uncheck that box on the phone that allows the phone to fast sync. Any advice appreciated.
stevedebi said:
Sorry, I don't have a solution. I'm writing to say that I sync mine all the time with Win7 Pro x64, no problems at all.
I had a problem one time, and deleting the partnerships on the phone fixed it. Note that I do not sync emails or files; I don't use outlook for emails, only contacts and scheduling.
Have you tried doing a hard reset and then syncing the phone before you install anything else on the device?
Click to expand...
Click to collapse
How do you delete the partnerships as you describe?
ualdriver said:
How do you delete the partnerships as you describe?
Click to expand...
Click to collapse
Start WMDC > Mobile Device Settings > End a Partnership
cajunflavoredbob said:
Start WMDC > Mobile Device Settings > End a Partnership
Click to expand...
Click to collapse
Thanks Cajun!
no luck
stevedebi said:
Sorry, I don't have a solution. I'm writing to say that I sync mine all the time with Win7 Pro x64, no problems at all.
I had a problem one time, and deleting the partnerships on the phone fixed it. Note that I do not sync emails or files; I don't use outlook for emails, only contacts and scheduling.
Have you tried doing a hard reset and then syncing the phone before you install anything else on the device?
Click to expand...
Click to collapse
Yes I have tried that Im using Vista. Thing is the HTC do come up with progress bar on the phone. Way to weird and frustrating.
Now everthing is connected and its only when the tri colors on phone comes everthing disconnects then the HTC emblem is there showing progress as zero.
When I'm in the WMDC and setting up a partnership should I check any of the options.
ualdriver said:
Win 7 64 bit
HTC TP2
Windows Mobile Device Center (WMDC)
I was just about to ask a question about the same problem, but I see a thread is started already.
I just built a new machine, and when I first plugged the phone in, everything worked great. WMDC recognized the phone, loaded the drivers, and it sync'ed with Outlook 10. Everyone was happy.
The next day when I plugged my phone in, Windows Mobile Device Center does not even recognize that the phone is plugged in. WMDC shows not connected, I don't get the little "ding" when it connects/disconnects, and it doesn't show up as anything under "computer" when I click on the libraries folder.
The ONLY solution I have found is doing a soft reset on my phone. When I do that, it sync's. But as soon as I disconnect it and reconnect it, I get the problem as described above.
I haven't done ANYTHING to try to troubleshoot this problem other than uncheck that box on the phone that allows the phone to fast sync. Any advice appreciated.
Click to expand...
Click to collapse
Like many others I have not been able to sync my HTC TP2 with my new Windows 7 64 bit computer.
I found a fix that worked for me. After many attempts to sync my phone and WMDC showing me it is connected, but at the same time show an error icon with no explanation, I thought I would do a manual Windows update to ensure I had all the drivers needed. After going to START> CONTROL PANEL> REVIEW YOUR COMPUTERS STATUS....I noticed I had an message that said there was an update for my Pocket PC. I downloaded it and it was an file called "drvupdate-amd64.exe".
I connected my phone by a usb cable to my laptop and selected RUN on the above file after downloading it to my desktop. It showed a status that was updating a generic driver and one other drive.......then WAMO, WMDC opened and my HTC TP2 showed it was connected and started to Sync. YEHAW!
Hi guys,
I wonder if anyone can help with this problem?
,
I'm having trouble hooking it up to my PC which is running XP.
When I chose to connect as either "Media Device MTP" or "Camera PTP" I get an error message on the taskbar of my PC:
"USB device Not Recognised. One of the USB devices attached to this computer has malfunctioned , and Windos does not recognise it. For assistance in solving this problem, click this message."
I click the message and get taken to the list of USB devices with one in bold stating "Unknown device", I click on it and try to update the drivers etc but PC is unable to instal newer drivers.
I think I've narrowed this down to an MTP (Media Transfer Protocol) driver not being installed on the PC, so have installed Windows media player 11, Kies, Samsung PC Studio 7, tried searching the net for drivers, even tried installing Galaxy S2 drivers and none of them work.
Does anyone know what else I may be able to try, or can someone tell me where I could get the correct driver as this is starting to drive me nuts...
PS. I have hooked up the Nexus to my work PC (running Vista) and was recognised withing seconds, so is not a faulty phone
Thanks in advaance for you help!!
format c:/q
install Windows 7
Windows XP is 10 years old.
oscillik said:
format c:/q
install Windows 7
Windows XP is 10 years old.
Click to expand...
Click to collapse
Was really hoping it wouldn't come to that!!!
Is there no way I can get the drivers in XP?
oscillik said:
format c:/q
install Windows 7
Windows XP is 10 years old.
Click to expand...
Click to collapse
Hah, you posted what I managed to resist writing. I thought to myself 'someone's bound to bring that up'... Right on time!
Just get WiFi file explorer PRO and sync through wifi...but I'm quite sure that you can get MTP to work on winXP.
Can't really help you with the Galaxy Nexus since mine hasn't arrived yet but for my Galaxy Tab 10.1 I didn't install any driver (honeycomb also only understands MTP). I let windows install all the drives automatically, had to restart a couple of times but in the end I had a working connection with no Samsung crap like Kies installed.
gambiting said:
Just get WiFi file explorer PRO and sync through wifi...but I'm quite sure that you can get MTP to work on winXP.
Click to expand...
Click to collapse
I've got this as the work around at the moment, but finding it a bit laborious having to transfer one file at a time.
Finding that Samsung website is quite useless - only has the User guide as downloadable PDF.
Microsoft website is even less helpful...!
sw.monkey12 said:
I've got this as the work around at the moment, but finding it a bit laborious having to transfer one file at a time.
Finding that Samsung website is quite useless - only has the User guide as downloadable PDF.
Microsoft website is even less helpful...!
Click to expand...
Click to collapse
You can transfer as many files as you like....up.
And to be honest you can also try using an FTP server, it works very well and then you can browse your phone easily.
gokpog said:
Can't really help you with the Galaxy Nexus since mine hasn't arrived yet but for my Galaxy Tab 10.1 I didn't install any driver (honeycomb also only understands MTP). I let windows install all the drives automatically, had to restart a couple of times but in the end I had a working connection with no Samsung crap like Kies installed.
Click to expand...
Click to collapse
Is that with XP?
I thought I was getting there after installing WMP 11 as I got a message stating "Galaxy" when I connected the USB cable, but it still didn't work fully.
A couple of re-boots later it resorted back to "USB Device not Recognised"
Hope the Nexus conmects for you when it arrives
gambiting said:
You can transfer as many files as you like....up.
And to be honest you can also try using an FTP server, it works very well and then you can browse your phone easily.
Click to expand...
Click to collapse
Do you mean that you can upload multiple files in one go with Wireless file transfer Pro?
with music for eg. I'm having to do one track at a time?
Will look at the FTP servers now, any recommendations?
sw.monkey12 said:
Is that with XP?
I thought I was getting there after installing WMP 11 as I got a message stating "Galaxy" when I connected the USB cable, but it still didn't work fully.
A couple of re-boots later it resorted back to "USB Device not Recognised"
Hope the Nexus conmects for you when it arrives
Click to expand...
Click to collapse
Sorry no, it was something worse, Vista.
If you got xp to recognize it as "Galaxy" you should be on the right track. I remember that being the first device in Vista too. The auto update feature installed various Samsung updates, always after the device couldn't be started and almost all of them required a restart. But about five of these updates (and restarts...) later it connected correctly. No Samsung software necessary.
Don't know if that was dumb luck but I'm not complaining.
I have missing MTP driver on my WIndows XP laptop for work (I use Win 7 at home) is there any solution to this yet?
Try this.
It will install the Media Transfer Protocol Porting Kit (MTP drivers) on Windows xp and should allow the device to be recognised.
I uploaded the file (which I downloaded directly from Microsoft) so you dont have to validate first. Download it *HERE* and install.
Let me know if it works for Windows xp and I will add it to my fixes section im writing.
Mark.
Thanks, Mark,
I did find and download that file earlier but it didnt work. However, as my work laptop is subject to Group Policy, it may still work for others. I do have local admin rights on my machine so I wouldnt have thought it would be a problem but we always get quirks with our corporate builds.
I have found other references on the net to a file from Creative called "fixup.zip" which apparently includes the MTP drivers (tweaked to also allow recognition of creative devices) but I cant find anywhere to download it from.
after a little searching with Google i found the answer
so my laptop runs XP (because i shoot tethered to my Canon Camera and i know it works) and i use the laptop to sync my phones (also collects my e-mail etc) and i stumbled on this thread when i was searching for a solution as to why MTP failed to install with my new Nexus..
the solution is
to install Windows Media Player 10! once i did that, BAM! i can see my Nexus in the explorer window with the rest of my drives
oscillik said:
format c:/q
install Windows 7
Windows XP is 10 years old.
Click to expand...
Click to collapse
HAHAHAHHAHA made my day
Here you go. My work laptop is still xp(32bit) and i just installed this and works
http://www.samsung.com/us/support/downloads/verizon-wireless/SCH-I515MSAVZW
Verizon_Wireless_I515_Galaxy_Nexus_USB_Driver_v1.4.6.0.exe
New "known issue" - samsung!
I had issues trying to get the device working on 3 computers yesterday (Win 7, Vista, XP) , with only interment luck.
I got to Samsung Level 2 support, at 2pm EST, I was his first G-Nex call. We tried the Samsung driver, updating WMP to v11 on XP. Best I got was it to open sometimes (best after a GNex Reboot or after almost shutting it down: ie. holding power button in ant hitting back arrow). It opens best on my Vista PC (one I hardly use...); Sometimes I open it and get no further than the device level (GALAXY NEXUS); if Internal Storage eventually shows up, you may be able to get in; then you MAY be able to transfer files to the folders.
I got a call back from SAMSUNG Level 2 today: "THERE IS A KNOW ISSUE IN THE MTP LAYER OF THE PHONE; THERE ARE ISOLATED CASES OF PROBLEMS LIKE YOURS; SAMSUNG & GOOGLE ARE WORKING TO RESOLVE AND ISSUE A MAINTENANCE RELEASE". (As close as I can quote this.) No, there was no estimate of WHEN this would be released, but I'm hoping soon, as it is a pain and major issue for us "isolated" cases - why me?
I found that MTP does not work correctly on winxp without Windows Media Player 11. It appears to work kinda with WMP10, but not the way you would expect.
Fix
I was pulling my hair out trying to get my new verizon galaxy nexus connected to my pc running windows xp to transfer files. Finally I figured out what the problem was for me.
MTP is tied to windows media player somehow and you need to have the new version of windows media player installed for it to work. Until I did this I was getting an error when a plugged in my phone about the required files not found in the INF file or something.
1. download new version of windows media player.
2. You need to download the samsung USB drivers from samsungs website...I would post the link but I am not allowed.
make sure you click the tab for software...it defaults to manuals and doesn;t look much like a tab at all. After that mine worked beautifully although the MTP transfers seem extremely slow compared to the USB mass storage connection my droid 2 had.
Hope this helps someone else out there!
I had a little chat with "ASHLEY" from Verizon's Live Chat. Apparently (and she told me this after i factory reset my phone) the marshmallow update is getting little patches so that everyone's phone is prepared... a little annoying since i almost got to installing but i had to take my phone off Wi-Fi for 6 1/2 hours while i was at school, and so the update i would've gotten was canceled by verizon or something... I even had downloaded part of it.
Just a little FYI.
Thank you for the update. I just picked up the phone. I deferred the update when I set up the phone and now I can't get the download back. Now, I most likely know why. I'll wait a day or two. If I can't get the update back, I'll hard reset the phone. Sighs...
Sent from my XT1585 using Tapatalk
Verizon's Twitter support just confirmed a hold on the marshmallow update. Any exact date then?
I had the OTA update notification on Friday but no wi-fi at work. Got home and the download failed and then got software up to date when checking on the phone. Plugged the phone into my pc Saturday night and the Verizon Wireless Software Update popped up saying an update was available. In less than 20 minutes I was good to go.
tonbonz said:
I had the OTA update notification on Friday but no wi-fi at work. Got home and the download failed and then got software up to date when checking on the phone. Plugged the phone into my pc Saturday night and the Verizon Wireless Software Update popped up saying an update was available. In less than 20 minutes I was good to go.
Click to expand...
Click to collapse
Except my device NEVER wants to pop-up on the software upgrade assistant, and it's on MTP mode. Any help with that? I'm on Windows 10 too.
cdowning22 said:
Except my device NEVER wants to pop-up on the software upgrade assistant, and it's on MTP mode. Any help with that? I'm on Windows 10 too.
Click to expand...
Click to collapse
Some have reported the the Verizon software update assistant works if you connect your phone to your pc/laptop via USB 2.0 -- but not USB 3.0. That didn't make a difference for me. We've got 3 Turbo 2's: two of them got both updates successfully OTA. One of them never got it OTA, and still gets nothing when we check for updates. I've tried connecting that third DT2 to my laptop and using the software update assistant - with the phone connected at different times to each of the 4 USB ports on my laptop (3 of them are USB 3.0, 1 is USB 2.0), and I've toggled MTP mode on and off, but no joy: the update assistant never recognizes the phone. However the laptop does, indeed, recognize the phone, and lets me open a file browser window and look at files on the SD card.
Only variable I'm not confident about here: when I connect the phone to the laptop, there's the typical Windows popup that asks what I want to do when this device (the phone) is connected to the laptop. Note: the update assistant is NOT offered: just typical options such as, "transfer media files to PC". Not sure which to accept, I've ignored that prompt -- wondering if perhaps I need to select one of these options in order to complete the MTP connection properly?
jonstrong said:
Some have reported the the Verizon software update assistant works if you connect your phone to your pc/laptop via USB 2.0 -- but not USB 3.0. That didn't make a difference for me. We've got 3 Turbo 2's: two of them got both updates successfully OTA. One of them never got it OTA, and still gets nothing when we check for updates. I've tried connecting that third DT2 to my laptop and using the software update assistant - with the phone connected at different times to each of the 4 USB ports on my laptop (3 of them are USB 3.0, 1 is USB 2.0), and I've toggled MTP mode on and off, but no joy: the update assistant never recognizes the phone. However the laptop does, indeed, recognize the phone, and lets me open a file browser window and look at files on the SD card.
Only variable I'm not confident about here: when I connect the phone to the laptop, there's the typical Windows popup that asks what I want to do when this device (the phone) is connected to the laptop. Note: the update assistant is NOT offered: just typical options such as, "transfer media files to PC". Not sure which to accept, I've ignored that prompt -- wondering if perhaps I need to select one of these options in order to complete the MTP connection properly?
Click to expand...
Click to collapse
None of my USB ports work. I've tried uninstalling and reinstalling everything, with no results. Unless there is a manual solution available, I guess I'll have to wait through this 2nd straight Verizon branded false alarm.
cdowning22 said:
Except my device NEVER wants to pop-up on the software upgrade assistant, and it's on MTP mode. Any help with that? I'm on Windows 10 too.
Click to expand...
Click to collapse
You can run it and check for updates manually once it's installed. Just to be clear, when my phone is connected to my pc if I pull down the notification menu on my phone and tap the usb notification there is an option to install software that, when checked, adds a cd installer in windows explorer on the pc to install the Software Update and Repair assistant. @jonstrong I just ignore the pc popup or select take no action.
cdowning22 said:
None of my USB ports work. I've tried uninstalling and reinstalling everything, with no results. Unless there is a manual solution available, I guess I'll have to wait through this 2nd straight Verizon branded false alarm.
Click to expand...
Click to collapse
I had similar issues, I installed SUA on my laptop and it would not detect the phone. Installed it on my desktop and it recognized the phone. Both are running Windows 10.
What cords are you using to connect? Sometimes that can make a difference.
Sent from my XT1585 using Tapatalk
scadilla said:
I had similar issues, I installed SUA on my laptop and it would not detect the phone. Installed it on my desktop and it recognized the phone. Both are running Windows 10.
Click to expand...
Click to collapse
I haven't had a desktop computer for years. But at least I'm not alone.
sparky697 said:
What cords are you using to connect? Sometimes that can make a difference.
Sent from my XT1585 using Tapatalk
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Doesn't matter what cord I have, won't detect. I'm screwed at this rate.
I can not get the Software Upgrade Assistance (SUA) to work on my Desktop PC but was able to get it to work on my wife's Desktop PC. I tried on my laptop and found that the Verizon Software Upgrade Assistance (SUA) works (recognizes the phone) on the laptop's USB2 ports but will not work on the USB3 ports. My wife's PC has USB2 ports and My PC has USB3 ports. All the above computers are running Windows 10.
Based on my testing, it appears that the Verizon Software Upgrade Assistance (SUA) does not work with USB3 ports.
Try using a PC or laptop with USB2 ports.
rbird2 said:
I can not get the Software Upgrade Assistance (SUA) to work on my Desktop PC but was able to get it to work on my wife's Desktop PC. I tried on my laptop and found that the Verizon Software Upgrade Assistance (SUA) works (recognizes the phone) on the laptop's USB2 ports but will not work on the USB3 ports. My wife's PC has USB2 ports and My PC has USB3 ports. All the above computers are running Windows 10.
Based on my testing, it appears that the Verizon Software Upgrade Assistance (SUA) does not work with USB3 ports.
Try using a PC or laptop with USB2 ports.
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Won't even recognize on USB2. Repeating: Screwed
make sure that your phone does not have USB debugging on. Also make sure you are using OEM cable (from any brand really). COnnect to a USB 2 por and go to www.motorola.com/verizonsoftwareupdatewin (if you have a windows computer) or replace win with mac
Download, install, and run software assistant... unplug your droid turbo 2 a couple of times until the software sees it... then it should work
---------- Post added at 06:53 PM ---------- Previous post was at 06:51 PM ----------
gabo_e30 said:
make sure that your phone does not have USB debugging on. Also make sure you are using OEM cable (from any brand really). COnnect to a USB 2 por and go to www.motorola.com/verizonsoftwareupdatewin (if you have a windows computer) or replace win with mac
Download, install, and run software assistant... unplug your droid turbo 2 a couple of times until the software sees it... then it should work
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1. my signature is old... lol
2. don't let your phone lock/ go to sleep while it is downloading
For anyone who's still having trouble getting the update on their Droid Turbo 2 - my experience might be worthwhile knowing about:
We've got three DT2's (would have been four, but my son opted for an iPhone). The first two were offered the update when the first big wave came around - before they shut it down a second time; we accepted the 2 step update for those two phones, and they were both successfully updated to Marshmallow over a week ago. The third DT2 however never got the offer, and punching "check for updates" never found the update either -- even as recently as today, March 19.
I had tried connecting the third phone to my laptop via USB -- and made sure to use the USB 2.0 port on my laptop (the other three USB ports are USB 3.0), and made sure the phone was set to MTP mode. Still no joy. Never offered the "CD Install" option on the phone, even though I had checked both MTP mode and Software install on the phone under USB options.
Finally this evening I tried the same on a different laptop, and tried a different USB cable as well. This time, the phone actually offered the CD install option, and was able to prompt the laptop to download and install the Verizon Software Upgrade Assistant (VSUA). It was till touch and go for a while: once I fired up the assistant, it still didn't seem to recognize the phone the first several times I tried it. Finally -- I let it sit for a couple of minutes with the VSAU loaded and the phone plugged into the laptop, and this time the phone showed up in the Upgrade window. I selected it and clicked on the upgrade button. I was amazed at how long the download took, as I remembered the "1 of 2" upgrade being pretty small -- with the 2 of 2 being the 1.1GB file.
Finally - the download completed, and the update began. That also took a long time, but I could see the progress indication, so I was encouraged. In the end, this single upgrade completed, and then the Android "upgrading" process began for what I recall to be 40 programs (probably what my daughter had installed on her phone) -- again -- I was surprised at how slow this was, but I made a point of NOT disturbing it.
Anyway - it finished, rebooted, and after this SINGLE update, the phone was all the up to the latest update for 6.0 for the DT2 -- the same version I'm at after doing the 1 of 2 and 2 of 2 updates the week before last -- 24.24.11 kinzie_verizon.verizon.en.US . It seems that the VSUA got my daughter's phone there with a single update -- something that surprised me. Maybe there's a new update file out there that does this in a single pass? Don't know.
But -- the take away for anyone still frustrated by not getting the update yet should be: you probably CAN get it, if you're patient enough, and are willing to try a couple of different cables, and possibly different PC's (one of my laptops couldn't deliver the update, but another was somehow able). Seems that it's still on their servers waiting to be downloaded, and VSUA can actually function if you somehow get the magical combo of computer, USB 2.0 port, proper cable, and LOTS of patience and willingness to try something repeatedly.
Jon
Well I Finally managed to get the VWSUA going on an older computer. Upgrade in progress...
Upgrade complete. I'm now on Marshmallow. Thank you all.