Develop Bugs

Desire HD just vibrates 7 times - please help

Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.

craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..

Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.

Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse

Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.

Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.

Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...

Without screenshot is more difficult solve :-(

gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.

Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..

I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...

gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...

Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.

online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.

gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.

craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?

Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?

Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.

gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?

Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.

Dead Phone RIP ?

Hi ,
My SGH-i927 was working quite happily sat on charge connected to a USB cable on my PC, I left work with the phone in my pocket and when I came to use it a couple of hours later it was completely unresponsive.
It will not respond to power button at all
It shows no activity when on charge either via wall wart or USB, it does not show up as connected to the PC when USB cable plugged in.
I've tried removing the battery for a couple of minutes and also a different battery with long and short presses of the Power Button whiles't holding volume with various combinations there of.
This is not as a result of my flashing anything it just stopped, the threads I've seen using search all seem to be able to get to a boot screen of some description mine is completely dead.
Phone was Unlocked / rooted / backed up + efs backup / running 4.0.4 UCLJ3 Lite Kernel
Anyone have a suggestion on how I might be able to resurrect it or should I put it in a long ship and set fire to it ?

Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?

requiem_mortis said:
Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?
Click to expand...
Click to collapse
I can send you a working motherboard if the rest of the phone is ok

netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Thankyou,
I appreciate the time taken to respond and especially the offer, however although not completely inept with a soldering iron changing the motherboard may well be beyond my expertise, but I'd be willing to give it a go if all else fails.
I have managed to locate another repair center reportedly having Samsung Qualified technicians. Initial communications seemed to suggest they could deal with the assessment which they provide for free. I have sent the handset to them and am now awaiting their report.
If things do not work out with the repair center, I would like to contact you to discuss your offer further.
Regards

Response from repair center - beyond economical repair - but no further detail.
I think I'll call it quits now and just invest in a new handset.

Dead Captivate Glide - RIP ?
netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill

requiem_mortis said:
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill
Click to expand...
Click to collapse
http://www.newegg.com/Product/Product.aspx?Item=9SIA2KF0YV4051 $145 brand new.
I might be willing to part with my own for a reasonable price too, but it wouldn't be less than $100. Has an extended battery. Probably better to get a brand new one.

HELP: Some area part of the touch screen is just dead

Hi all, I have got a problem with my HOX. First of all it has the original rom and everything updated.
Now I begin, two days ago I was outside working out and it was raining so I put the phone in a bag. However my HOX got wet a bit but the phone has been wet like that before and nothing has happend. Anywayz, when I came home the phone worked fine.But after 4 houres some part of the screen wasn't responding. I tried to reboot and reinstall the phone but that dead touchscreen area was still there. So I contacted the company I bought the phone from and they told me to send the phone back to repair because I still have the garantie left. But I have no idea, can I fix this problem my self somehow and not need to send it for repair service? Has anyone had same problem too?
Because if they find out the phone got wet and it was my fault, then I would have to pay 60 dollars to get it back without repairing.

anyone?

Tomb_Raider_Legend said:
Hi all, I have got a problem with my HOX. First of all it has the original rom and everything updated.
Now I begin, two days ago I was outside working out and it was raining so I put the phone in a bag. However my HOX got wet a bit but the phone has been wet like that before and nothing has happend. Anywayz, when I came home the phone worked fine.But after 4 houres some part of the screen wasn't responding. I tried to reboot and reinstall the phone but that dead touchscreen area was still there. So I contacted the company I bought the phone from and they told me to send the phone back to repair because I still have the garantie left. But I have no idea, can I fix this problem my self somehow and not need to send it for repair service? Has anyone had same problem too?
Because if they find out the phone got wet and it was my fault, then I would have to pay 60 dollars to get it back without repairing.
Click to expand...
Click to collapse
They will probably find out as there are small parts on the inside of the phone that can show if a device has water damage or not. It sounds like a hardware defect but you can ofcourse try to flash a different rom, but I doubt that that will help

Don't void your warranty by flashing roms right now. Your best hope is to send the device for repair and hope that they don't find out about the water..
Sent from my ViperX

I have thought about send it back but if they find out it's from the water damage then as I said I would pay 60 dollars without having the phone repaird
And really flashing rom isn't good idea yet if I still have 5 monthes left on phone waranty

And I have found digiziter for htc one x on ebay for like 10 dollars, maybe I should buy that and try to replace the screen with a new one?

Tomb_Raider_Legend said:
And I have found digiziter for htc one x on ebay for like 10 dollars, maybe I should buy that and try to replace the screen with a new one?
Click to expand...
Click to collapse
You can try, by the way I have e-mailed HTC this week, and unlocking the bootloader and installing a custom recovery + Rom does NOT void your warranty: IF DONE CORRECTLY.
If people are interested I can copy the mail/pm of an official HTC employee to them.

[Q] Galaxy Note 2 seems bricked, Can we turn it alive ?

Got galaxy Note 2 , totally bricked right now , Gave it to my friend and he returned me back with completely black screen. Could you please suggest me if anything i can try on this one.
Things i have tried so far
1) Tried with different battery no luck
2) externally charge battery with external charger no luck
3) checked all the connectors inside , all are looking intact
4) replaced charging port no luck
Seems like this device got bricked somehow, is there any way to turn it alive ??

Riffbox or jtag. Mine died last week this way it came back to life unfortunately mine have kind a issue with emmc so it will gonna die eventually again. I hope yours one is ok.

badtzo said:
Riffbox or jtag. Mine died last week this way it came back to life unfortunately mine have kind a issue with emmc so it will gonna die eventually again. I hope yours one is ok.
Click to expand...
Click to collapse
Please consider me Novice in JTag field, Do we need different boxes for different devices, i have seen several videos on Jtag,I have sent mail to their US distributor bcoz unfortunately we do not have any in Canada. What's the success rate on these devices ?? Do we have any instructional videos or any support how to use RIFFBOX , just want to make sure if i would be able to use it before i make my order

I have just realised that you don't tell us if you have warranty... if you have it then use it. Cause the way I've told you before probably will void the warranty.
----
I don't know how it works in your country but here in mexico, there are several External Service Centers (not official) they repare anything, softbrick, hardware brick, change the case cover, dialpad, etc. but it has a cost. If you buy the box just to repair your phone I think it will cost a lot of money to you since this boxes works with a lot of models of different brands (they are expensive) and you need technical knowledge about how to work with them.
In my case, the Service Center first tried with riffbox (cheaper and fast way) and it worked to turn on the phone in a couple of minutes, it was indicating there was bootloader broken so it worked when tried to rapair it but since my emmc memory was kinda buggy, it died the same day, so i left it again to warranty on the SC and they then tried with jtag this way they told me is like the "hard reset" since wipe and make again the partition system and install all the stuff, now works pretty well but they make a warning to me abut future deads because the final solution and the real one that needs my phone is to change the motherboard (they don't change just the emmc).
But if your emmc is ok, they probably just need to use riffbox maybe jtag but your phone will surely be ok again.
the cost for the reparation should be about 30-50 USD
If you don't know where is one of this external service centers on your town, try searching on google about riffbox, jtag service center in -your town-.

badtzo said:
I have just realised that you don't tell us if you have warranty... if you have it then use it. Cause the way I've told you before probably will void the warranty.
----
I don't know how it works in your country but here in mexico, there are several External Service Centers (not official) they repare anything, softbrick, hardware brick, change the case cover, dialpad, etc. but it has a cost. If you buy the box just to repair your phone I think it will cost a lot of money to you since this boxes works with a lot of models of different brands (they are expensive) and you need technical knowledge about how to work with them.
In my case, the Service Center first tried with riffbox (cheaper and fast way) and it worked to turn on the phone in a couple of minutes, it was indicating there was bootloader broken so it worked when tried to rapair it but since my emmc memory was kinda buggy, it died the same day, so i left it again to warranty on the SC and they then tried with jtag this way they told me is like the "hard reset" since wipe and make again the partition system and install all the stuff, now works pretty well but they make a warning to me abut future deads because the final solution and the real one that needs my phone is to change the motherboard (they don't change just the emmc).
But if your emmc is ok, they probably just need to use riffbox maybe jtag but your phone will surely be ok again.
the cost for the reparation should be about 30-50 USD
If you don't know where is one of this external service centers on your town, try searching on google about riffbox, jtag service center in -your town-.
Click to expand...
Click to collapse
Thanks a lot for this much knowledge about this product. I always help my friend fixing their phones and some of my good friends pay me for that. Its kind of part time job for me. I am just crazy to try something new in this field so I am not worrying about money part right now. That is why I am just seeking information how much it will cost and from where i can get information how to use this box. I guess we need lot of new things to learn before i start using it. Please let me know whatever u know about it, I am gathering knowledge from google too and other websites , Your help so far is very much appreciated. Please let me know what else you know about these riffbox or jtag ?

Please, HELP!!! LG G4 After Battery Loading-_- Phone is DEAD!!!!

Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks

kinimod25 said:
Hy, Guys.
first i want to say
Sorry for my English i am from Austria. so my first Language is German.
My LG G4 H815 runs with Genesys 4.8 or 4.6.(dont know anymore) Bootloader Unlocked.
a few Days ago i had only 8% Battery so i put my Power cable in the device and go to sleep.
Next day i want to start my Phone an...........
NOTHING.
my G4 is Dead!!!!
i dont get it.
i try´d to start norm.
nothing.
put out the battery, put it back, try to start but
NOTHING...
Tryed to boot in Recovery but also NOTHING.
Now i put my G4 with usb on the Laptop but it did not reconize the Phone.
PLEASE GUYS PLEASE HELP ME.
I UNLOCKED MY BOOTLOADER!!!
And now i think my WARRANTY is gone.
I think the repair cost´s are verry high or do somebody know if LG Repair my PHone for free with unlocked BOOTLOADER???
sorry guys but i am done.
my nervs are gone..
If someone could help me that would be AMAZING and i could pay a few BEER´s-
Thanks
Click to expand...
Click to collapse
First thing you should do is checking the serial.
Pull out battery and look at the first 3 digits. If it starts with 5xx you may be another victim of a well known main board issue (search for bootloop at xda).
Second thing Austria is in the EU so you SHOULD have no problem on sending it to repair even with unlocked bootloader.
Besides that search form the freezer method or oven method here @XDA.
Those may can help you to recover the data.
.

Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.

kinimod25 said:
Okay.
My serial begins with 507.
And this is shure about warranty and unlocked bootloader?
Is this only a problem outside the EU?
Tomorrow i bring my phone to the shop and tell them the story.
Lets hope for a free repair.
Because i searched the net for a new mainboard.
150Bucks.
Thats not possible in the moment for me.
Thanks for your time.
Click to expand...
Click to collapse
The key is Directive 1999/44/CE.
For the details take a look here:
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Click to expand...
Click to collapse
Sources:
http://piana.eu/root
https://fsfe.org/campaigns/android/liberate.en.html
.

Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.

kinimod25 said:
Thank you verry much.
I have my LG G4 since 3 or 4 month's!
Lets hope there is no problem with warrnty.
thanks again for your time.
XDA
Best board, best Devs,
best of the best.
Click to expand...
Click to collapse
Hi,
How do you solve the issue?