Develop Bugs

Universal (JasJar) is now brick after radio update attempt

Ouch!!!!!
I tried the radio update, during which I got a communication error.
Now I have a brick!
The blue i-mate screen comes up. the rom info is displayed (radio still says 1.03.00) and there it is stuck.
Now what? Hard reset? (how do you hard reset from that point?)
Bootloader? How is that done?
Please help. I am off to go under my blanket to cry.

Just retry the radio update again and again, put it in bootloader

How do I get bootloader? I tried the camera+power+reset combination but it still does the same thing, no bootloader menu.
Or do I have to have the bootloader files in the storage card first?
Can I also get help on how to extract the files. I don't know where the installer is putting the binaries, and at this point I would very much prefer not guessing what files to put where.

bootloader
try this
light + power + reset

Re: bootloader
dherrero said:
try this
light + power + reset
Click to expand...
Click to collapse
That did something. Now I have a white screen (no light) that says "Serial" on top and "v 0. 60" at the bottom.
I have the following files in the sd:
EnterBL.exe
GetServiceData.exe
radio_.nbf
RUU.conf
RUU.dll
UI.dll
But it is not doing anything.

yes, now it's in bootloader. Now connect the jasjar to your pc and execute the upgrade. If it doesnt work kill the activesync processes (WCESMgr.exe and wcescomm.exe) and repeat the upgrade

OK! That seemed to work, but it still gets stuck at the bootup screen (except now it shows the new radio version).
The update program asks for a hard reset, but others in another thread mentioned they did not need a hard reset after this update.
Is there something else I can try before trying a hard reset?
I just spent a week to set the damned thing to the way I like, and don't want to do all that again.

I didnt hard reset. try resetting 2 or 3 times. If it doesnt work then hard reset

I took out the battery. Will wait a bit and try resetting a few times.
How long does it take for yours to show some activity after the rom versions are displayed?
It does take longer for this device to bootup, but I wonder if the new rom made a difference there.

Usually the blue boot screen disappears in 30 seconds. But when i installed pocket plus many times it keeped freezed and a had to reset 3 o 4 times.
Is your case?

dherrero said:
Usually the blue boot screen disappears in 30 seconds. But when i installed pocket plus many times it keeped freezed and a had to reset 3 o 4 times.
Click to expand...
Click to collapse
Hmm. I don't have pocket plus, but I have the spb gprs monitor (or whatever it is called) at the startup. Maybe that's causing a problem with the new radio.
I will reset 3 - 4 more times and then do a hard reset.
If it does not come back from hard reset, the bawling you hear all the way out there is me.

he he . I ve spb gprs monitor too and it works fine.
good luck :wink:
When perform soft reset, wait 1 or 2 minutes before doing other soft reset

OK, now it is time to cry.
It is not coming back from hard reset either.
It is officially a brick. Any more ideas? Please?

thy to make the update again. Perhaps this revives it

if a radio update is available, maybe a rom update is around the corner.
Or just a recovery standard rom

Does exits an official rom to reinstall jasjar rom?

I am doing the radio update again to see if that helps.
I will probably need to contact imate support for a recovery rom image I suppose. I suppose I should tell them what I was doing.
But this update was from imate, right, so I didn't do anything "wrong".
If someone has a rom, please let me know.

So, I am getting the runaround.
iMate says they don't have the rom to send me and I should send the device to the service center. The service center says they don't work on JasJars there.
So I am stuck with a paperweight?

Try Hard reset....
Just try to Hard reset .. most probably one of your already installed S/W causes the machine to hangup.... once you clear after Hard reset it should boot up.. worse while before sending it back to imate and being blamed for loading un-official and not released update... Unfortunatly there no "shipped rom" yet. you best choice to recover the paper weight is to hard reset and perhaps load S/W again. ... I have been trying to dump the rom for days with no success .. once one of us can do it we are releaseed.
Good luck

Re: Try Hard reset....
Dubi said:
Just try to Hard reset .. Good luck
Click to expand...
Click to collapse
Already did the hard reset (many times) and nothing changed.
The problem started after the radio update, and the hard reset does not reset that update (I see the new version on startup).
Unless there is a harder reset I can do, I suppose I will have to wait for the rom.
makes a grown man cry...

DOPOD 900 dead after upgrade

My DOPD - bought in China was running a chinese version of WM5.0 and I wanted to install a english version.
After upgrading my DOPOD 900 with the upgrade : Universal_Upgrade_v1.30.68_radio_1.09.0.zip I have problem.
It is really DEAD. soft reset does nothing and a hard reset only gives the option of "0" and "X" which do nothing.
the USB is no longer recognised and nothing seems to want to communicate with the Dopod. It seems the USB loader program is no longer running on the Dopod.
Has anybody any idea how I can attach to the device an install a new bootloader, or something.

I had the same issue and I have a solution. But, let me tell you my process that got me where you are.
I tried performing the update using the No_ID (or whatever) method and kept getting errors. I rebooted my PC and changed the Operator ID using the HTC64 Extended ROM Tool.
After this, I was able to use the typical installer. The flash went fine and I hard reset as instructed. From that point on, I had your exact problem.
A dead screen. I was able to redo the hard reset after pulling the battery but I would just end up with the dead (blank) screen again. ONCE, I did get it into boot loader mode where I could actually read the screen. But, of course I reset and again had a dead screen.
My solution was to revert back to a true O2 ROM. Even though I couldn't see the screen (still can't), the ROM update is proceeding as I type this. I'm at 44% of the radio ROM installed.
Hope this gives you hope!

Well, good news. I just finished the ROM update and I'm looking at the O2 boot image.
Is there any indication that the QTek ROM looks for the Carrier info to be QTek or it will fail once installed? Just wondering why I had this problem.

ARG! Reflashing with QTek ROM did the same thing. :evil:
Blank screen and all.

check 2 things
uncheck usb from active sync
hardreset after upgrade has been completed
just do the upgrade again and it should come alive again

Thanks and another question
Well thanks for the hope. but I have tried this already with no luck, however after this message I will try again. My biggest problem is that I cant regain communication over the usb.
I would like to know how your system behaved when you plugged in your apparantely dead device. My system just says device un recognised and I cant begin a download with or without active sync.
So I cant get another rom image to download.
regards
Nick

dolebole said:
check 2 things
uncheck usb from active sync
hardreset after upgrade has been completed
just do the upgrade again and it should come alive again
Click to expand...
Click to collapse
This was the first thing I did.
The problem is that I cannot get any communication over the USB.
The device is unrecognised on USB and after starting any ROM download it just timesout after "checking information from device" message .
Ever seen a dead USB interface like this ?
The USB PnP mgr sees the hardware but cannot establish the device type !!
Nick

@mobinick: You and I have the same situation.
I have 2 Universal dead like this. 1 Exec and 1 Jasjar.
Both dead, blank screen, can not enter bootloader, can not connect with PC. PC can not recognize the driver usb of the device.
I opened the phone and found that logically everything is so so. There is no clue about hardware.
So I think: the address of the bootloader with device ID maybe unlucky damaged.
Who can fix this problem pls share us some experience.
Thanksss

ta_mobile said:
@mobinick: You and I have the same situation.
I have 2 Universal dead like this. 1 Exec and 1 Jasjar.
Both dead, blank screen, can not enter bootloader, can not connect with PC. PC can not recognize the driver usb of the device.
I opened the phone and found that logically everything is so so. There is no clue about hardware.
So I think: the address of the bootloader with device ID maybe unlucky damaged.
Who can fix this problem pls share us some experience.
Thanksss
Click to expand...
Click to collapse
Why don't you guys take it to your respective service centres and get it fixed?
Even if you have to pay something, it will certainly be better than these bricks occupying table space.

Have you tried going back to an original O2 ROM? I went to 1.13.139 WWE and all is fine now.

Just to share my experience with you guys here:
I posted my problem way back during the Radio Upgrade from 1.04 to 1.06. My Dopod 900 got stuck on the splashscreen. I couldn't get my device to pass the splashscreen even after upgrading/downgrading the radio ROM back and forth two times.
Finally, I just forced my device into bootloader mode (Backlight+Reset+Power). Even after doing this, the dopod screen was completely blank (no indication of serial/usb letter on the screen). I downloaded the official O2 exec ROM and plug my device (in bootloader mode) back to the USB port. It said unrecognized port on my PC. Despite that, I reflashed my Dopod back with the NoID tool the complete O2 ROM (Radio, Main ROM & The extended). Once completed, my device regained its consciousness.
I managed to flashed back the 1.06 radio after that. And has since been upgraded 4 times (two i-mate, one Orange and the latest QTek ROM) with no problem whatsoever.

I had the exact same problem as you to guys, i tried to update it, and it wouldn't budge...
It constantly, without fail timed out... I tried everything...
As my hope started to wain, i gave it one last shot...
I took out everything, sim and sd and battery, then connect the battery back and from the bootloader menu, connected it to the pc, with usb cable...
Finally it worked!! Like normal, i was able to load any and all rom and radio updates...
Wouldn't work, from the normal working screen (which was working for a while, i later tested this out, and found out ) and also wouldn't work, from the bootloader (power+backlight+reset) with sim+flash in there....
Hope you guys have some luck.. I htink you should, because i was in the exact same boots as you guys...

It worked for me
My O2 Exec did exactly the same thing, and I spent (on and off) 24 hours trying to get the damn thing to go again - wouldnt charge either....
I too finally took out everything, SIM and sd and battery, then connect the battery back and from the bootloader menu (which I only found about from this site), connected it to the pc, with usb cable...
It worked as well - bloody brilliant. I now have the latest 02Exec Upgrade (Version 1.30.162 AKU2 Release) and all is great.
Cant believe that 2 days after logging email with O2 site, they have not responded...
Would almost kiss you guys.....

Solution for getting stuck in bootloader
http://wiki.xda-developers.com/index.php?pagename=Instructions for those stuck on Boot Screen

help ... xda exec won't start after rom flashing

somebody please help ... just flashed my xda exec with the latest rom and now it won't start... When trying to hard reset it and just after pressing "0" in the white screen it won't boot... I plug in the mains charger and the orange light won't show either (so I can't know if it's charging). I'm not quite sure but I suspect that the main battery's red plastic lock-switch was in the "unlock" position during the flashing (but the battery was 100% full just before). Is that relevant ? Could this have drained the backup battery and that's the reason that it won't boot now ?? please help...

Which ROM did u reflashed ?

Acer said:
somebody please help ... just flashed my xda exec with the latest rom and now it won't start... When trying to hard reset it and just after pressing "0" in the white screen it won't boot... I plug in the mains charger and the orange light won't show either (so I can't know if it's charging). I'm not quite sure but I suspect that the main battery's red plastic lock-switch was in the "unlock" position during the flashing (but the battery was 100% full just before). Is that relevant ? Could this have drained the backup battery and that's the reason that it won't boot now ?? please help...
Click to expand...
Click to collapse
hello there..i've also got the same problem....i've download he rom update software from 02 uk...after install in my exec...and hard reset..it hang in the boot screenn...
please help..all the pda genius....!!!!!!!!!!!!!!!!! i'm worried!!!!!!!!!!

Acer said:
somebody please help ... just flashed my xda exec with the latest rom and now it won't start... When trying to hard reset it and just after pressing "0" in the white screen it won't boot... I plug in the mains charger and the orange light won't show either (so I can't know if it's charging). I'm not quite sure but I suspect that the main battery's red plastic lock-switch was in the "unlock" position during the flashing (but the battery was 100% full just before). Is that relevant ? Could this have drained the backup battery and that's the reason that it won't boot now ?? please help...
Click to expand...
Click to collapse
i've also got the same problem...i've update the rom after dwnloas the rom software update from o2 uk....after suceesfull install to my exec...i've hard reset as per instruction.....but..it just hang in the boot screen mode...
please helppppp all the pda guru's and master!!!!!!!!!!1 i'm worried!!!!!!!!!

Have u tried reflashing it again via bootloader mode ?

niketkumar said:
Have u tried reflashing it again via bootloader mode ?
Click to expand...
Click to collapse
... what's the "bootloader mode" ??... (it's not documented in the user guide, is that a sequence after pressing 2-3 buttons together or something like that ?)

Put the Universal in bootloader mode by pressing Power + Light + Reset, which brings up an un-backlit screen with "Serial" at the top, and "v0.XX" at the bottom. (A lot of people get an error message if they are not in bootloader mode. They can install the ROM a second time. If you are in bootloader mode, you won't get an error message.)

niketkumar said:
Have u tried reflashing it again via bootloader mode ?
Click to expand...
Click to collapse
dear kumar..i've tried for a few times...eventually i've tried to reinstall using the old rom..but its still hang....
i've contact o2 custpmer support ..they asked me to send it to the service centre...then i ask how to send and the charge would be (eventully i'm in malaysia right now) but they ask me to call the service and warranty centre personnally..
i've called them but the line was so bad and can't hear them clearly. Even so i've given my email address for them to email me their correct address for me to sent it..and their email address for me to communicate..but until now..no news....
please help me sir!!!

U shld better get it replaced .

niketkumar said:
Which ROM did u reflashed ?
Click to expand...
Click to collapse
What ROM did you guys flash? My suspicion is rising that one of the new AKU3.2 ROMS is the culprate, and that there is something wrong with one of them.

niketkumar said:
Put the Universal in bootloader mode by pressing Power + Light + Reset, which brings up an un-backlit screen with "Serial" at the top, and "v0.XX" at the bottom. (A lot of people get an error message if they are not in bootloader mode. They can install the ROM a second time. If you are in bootloader mode, you won't get an error message.)
Click to expand...
Click to collapse
It worked !! I managed to flash it OK this time !... Thanks a lot mate !!

Acer said:
It worked !! I managed to flash it OK this time !... Thanks a lot mate !!
Click to expand...
Click to collapse
No need 4 thanx buddy this is just we all r here for to help each other neways i m happy to hear dat u got it rite.

still stuck at serial and 1.00
hi.. i had installed WM6 on my o2 exec, i dont know why but had some signal issues with it, so i tried to roll back to 1.30 from the official O2 site... 1st time i tried to update, the PDA got reset just at the begining of the checking process... i tried again 2nd time this timed it just died.. now hard reset as well as the bootloader both just get stuck at the same damn screen "Seria" on top and "1.00" at the bottom.. i've kept the piece on charging for several hours now... no matter what i do, nothing happens.. just the same screne for hrs and hrs and hrs.. i removed the battrey and put it back... stil the same screen... someone pls advice... its just breaking my heart..

trouble with rom update
Like Acer, my device has a trouble with the rom too. In this case, I'm trying in bootloader mode but the rom doesn't instal. The first screen shows only the rom which is going to upgrade and when instalation finishes nothing was upgraded. Can you help me?

Acer said:
It worked !! I managed to flash it OK this time !... Thanks a lot mate !!
Click to expand...
Click to collapse
OMG, I have the same problem as you did:
I flashed my Uni with ROM Pdaviet 2.10.10 clean version.
Now, my Uni cannot boot at all
I have tried to enter to bootloader ..... but it still does not work at all
Please, all master of ROMs, help me ......
Thanks

blank screen
i too had the same problem, after installing the rom update from o2 site...
i had to send my set to servicing then only i got it right..

alfa2005 said:
OMG, I have the same problem as you did:
I flashed my Uni with ROM Pdaviet 2.10.10 clean version.
Now, my Uni cannot boot at all
I have tried to enter to bootloader ..... but it still does not work at all
Please, all master of ROMs, help me ......
Thanks
Click to expand...
Click to collapse
I do not know how, but now my Uni work again
and now, I install Pdaviet 2.10.10
It's working now .....

I had the same problem, i had to send it to the O2 repair canter, they fixed it, but was returned with out the up grade, now im afraid to re-try.

alfa2005 said:
OMG, I have the same problem as you did:
I flashed my Uni with ROM Pdaviet 2.10.10 clean version.
Now, my Uni cannot boot at all
I have tried to enter to bootloader ..... but it still does not work at all
Please, all master of ROMs, help me ......
Thanks
Click to expand...
Click to collapse
Got the same problem here after using PDAVIET...
No upgrade working

This happens with the uni sometimes regardless of rom. Remove the battery wait 5 minutes enter bootloader and reflash. If it doesnt work reflash again just the CE os rom. It will kick out in one of those. It usually helps to flash to operator stock rom first then back to wm6 or cooked WM5. (You have not hurt the device, the uni is a picky girl but always comes back

Dude! this is a serious problem! Someone to get what it is?

Hey guys, I've updated to wm6 and sometimes after my p3300 started to either black out or get into a irresponsive mode where the screen is just lightly on. No buttons replies! Once its happens the only solution is to do a soft reset and then pass to phase 2, try to restart it. That bad boy gets stuck directly at the loading process and its maybe - with luck- that it will go through the os loading after 10 tries and soft resets. The phone can work then from five minutes to ten hours and will get stuck again. What is Happening???!!! Also I don't think its the battery cause it does the same thing even with full battery. Last detail, I just passed the warranty limit and its too late to send it back. What can I do??

Did you updated with the official Rom?
Try to flash it again.
Or just try it out a cooked WM6.1 ROM. I recomend Artemis touch Vanilla 4.02.
Cheers

You tried a hard-reset?

babar_almighty said:
Hey guys, I've updated to wm6 and sometimes after my p3300 started to either black out or get into a irresponsive mode where the screen is just lightly on. No buttons replies! Once its happens the only solution is to do a soft reset and then pass to phase 2, try to restart it. That bad boy gets stuck directly at the loading process and its maybe - with luck- that it will go through the os loading after 10 tries and soft resets. The phone can work then from five minutes to ten hours and will get stuck again. What is Happening???!!! Also I don't think its the battery cause it does the same thing even with full battery. Last detail, I just passed the warranty limit and its too late to send it back. What can I do??
Click to expand...
Click to collapse
did u run a uspl first?

jahrami said:
did u run a uspl first?
Click to expand...
Click to collapse
If he upgraded it, then he didn't need it or it was the original WM6 ROM.
The problem was after upgrade!
Flash it again or do a hard reset!
Cheers

Thanks for the help. Yeah I installed the touch Vanilla 4.02 cooked WM6.1 ROM. And I believe the uspl was in the file. As far as I remember I ran it but had no feedback whether it worked or no...
Would a hard reset get the bad boy back to wm5 or reboot with wm6.1?

I *should* reset/default to factory settings for whatever ROM was last successfully flashed to the device. You will lose any installed programs/data so so a PIM backup/ActiveSync before hand if required.

issues with bootloader

Hey i hope all is good.
I really need your help. I have a TILT 2 cell phone and by mistake a friend activated the bootloader. Previously the ROM has been updated. the phone got stuck in that screen and the only way to turn it off is removing the battery. so, i try to reboot the phone and it only loads the bootloader with a flash message saying "no image file". ok, i though, the ROM was damaged and after reading a lot in the forums, i followed the instruction to put a new ROM. I connected the phone the the computer and the message in the phone changed to USB and my PC installed the HTC USB Sync driver (but Active Sync does not detect the phone); anyways, i ran the task 29 and a new rom. I was able to see the progress bar in both (PC and Phone) but then the phone reboots and loads again the bootloader. I tried to use the HARD SPL 1.00 as well but it does the same thing after finishing the flash it loads again the bootloader.
can some help me pls?? i'm new in this and the phone is a work tool for me i really need your help.
rgds

You should do the HSPL before flashing a ROM (unless it was already done).
I would try to flash the newest HSPL, then a ROM.

Hi, and thank you for you reply.
I already did it and apparently it flashed the HSPL . Now in the bootloader says SPL 0.85 OliMex; then i flashed the ROM and it showed me the progress bar in both system (PC and phone) but when it finish it booted back to the bootloader. I just noticed that sometimes (after been off for a while) if i turn it on it boots to the rom but it happens randomly and if I turn it back off i just got the bootloader again.
I really need your help pls

jsolanon said:
Hi, and thank you for you reply.
I already did it and apparently it flashed the HSPL . Now in the bootloader says SPL 0.85 OliMex; then i flashed the ROM and it showed me the progress bar in both system (PC and phone) but when it finish it booted back to the bootloader. I just noticed that sometimes (after been off for a while) if i turn it on it boots to the rom but it happens randomly and if I turn it back off i just got the bootloader again.
I really need your help pls
Click to expand...
Click to collapse
Hrm, have you tried doing a task29? Re-flash the ROM after task29.

yes already tried the task 29 and then flash the rom but the same issue...i've been reading a lot of post regarding issue with the bootloader and follow the instruction but nothing seems to work. I even tried the update from the AT&T site but the same issue...i have no idea what else to do

jsolanon said:
yes already tried the task 29 and then flash the rom but the same issue...i've been reading a lot of post regarding issue with the bootloader and follow the instruction but nothing seems to work. I even tried the update from the AT&T site but the same issue...i have no idea what else to do
Click to expand...
Click to collapse
So you've flashed the stock ROM? Have you tried relocking? Probably won't do much, but worth a shot I guess.
When you flash back to stock you flash the stock ROM, then relock, then reflash stock.

Yes, but the issue persisted.
I have noticed something. If i leave the cell phone turn off for a while (hours) and then i turn it on. Most of the time it works and all the things are fin; but as soon as i turn it off and turn it back on the bootloader starts appearing.
So, now i can use the cell but i cannot turn it off or leave the battery died on me...any suggestions?
BTW, thank you very much for your help

jsolanon said:
Yes, but the issue persisted.
I have noticed something. If i leave the cell phone turn off for a while (hours) and then i turn it on. Most of the time it works and all the things are fin; but as soon as i turn it off and turn it back on the bootloader starts appearing.
So, now i can use the cell but i cannot turn it off or leave the battery died on me...any suggestions?
BTW, thank you very much for your help
Click to expand...
Click to collapse
My phone is never turned off. I'm not sure what else to suggest, you've tried seemingly every step that could remedy this problem. Radio firmware probably won't help, but it shouldn't hurt either - you could try a new radio...

hi , this happened to me, solved it by reloading the rom again via sd, once it finish maybe you will see the bootloader screen again, so with stylus pres the reset buttom a few times until the rom boot , this can take several times to make it boot. after revive your cell , do a task29 then reload the rom again then do a hard reset, this happened to my 2 times, and its still alive ,good luck.

Same Problem
Hi,
I'm having the same problem. Installed the latest official ROM from HTC/ATT (gorgeous), and same problem after install. Whenever you try to reboot, it gets stuck in the bootloader screen. The last 50 tries it will not reboot at all, even after removing the battery and hitting the power button. This used to work occasionally.
Any other process anyone knows for getting the device to read the ROM?
Is the phone just worn out?

I suggest you reflash the shipped rom to your device and after the flash finishes and your device begins to boot immediately remove the battery to turn it off before it boots. Then replace the battery and press and hold the Send and End keys and while holding them down press the Power button and follow the instructions to factory reset(hard reset).