Since upgrading to WM6 on my Dash, I could no longer use the Blackberry Client so I started using mobipush.
Anyway it was working great and emails would literally be instant when coming in until maybe last Sunday and now I cannot receive emails during the auto syncs. I can send just fine which is strange.
Active Sync on my phone even says synchronizing and may show items its syncing but nothing comes through. I've contacted them several times with no response.
I'm wondering if anyone else has experience with this service and any troubleshooting suggestions. I’m using their Gmail IMAP service btw. I've rebooted and even deleted/added the account back on their servers.
Related
I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
--------------------------------------------------------------------------------
OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
===================
Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
I just upgraded to Black 2.5 and 1.41 Radio ROM, and so far I love it... I have been playing around with if for a couple of days, but I noticed a little problem. I have an exchange server from work that I have been using direct push, and everything syncs and downloads correctly - no problem. However, when I mark a mail read on my phone, it does not mark it read on my office computer.
On the previous WM5 ROM I was using I did not have a problem, so I am not sure if this is a common problem due to WM6...
Thanks for the great site!
Im using Black 2.5 wm 6 rom, and also with an exchange server with non of the problems you are experiencing.
Same issue for me
I am also seeing this issue with some emails not being marked as read.
Using Black 2.5 w/ radio 1.41 and syncing with Exchange 2003 sp2.
However, this problem is not consistent and somewhat random. Sometimes I have noticed that out of say 5 emails I read on my phone only 1 shows as not being read on my laptop. Other times I have read several emails(15 for example) over the course of the day on my phone and several groups of them will still show as not being read on my laptop.
At first I thought my phone was losing the http connection with Exchange, but I still receive new emails via direct push. Strange.
I did not have this issue on WM5 or Black1.2
Any ideas?
i too have had the odd email not been marked as read, but i've had the same thing with every wm5/6 rom i've installed and just got used to it
this has to due with the way direct push works. E-mail's don't get pushed back as being read until a new e-mail gets pushed to the phone...or you manually send/receive in active sync.
I tried both a manual sync and sending a test email to my exchange account. The test email came through but the emails still showed as unread.
I haven't time to really look into the issue as it did not happen consistently. One thing to note I was Buzzing on Black 2.5 when this problem occurred and I have since downgraded back to the default settings(yesterday) . I did not have this problem at all today. Will update if the problem comes back.
@DeniaL
I have been considering purchasing my own Exchange Server 2007 and was wondering how you setup email accounts to use an alias. Is it a third party app?
njmarchetti said:
@DeniaL
I have been considering purchasing my own Exchange Server 2007 and was wondering how you setup email accounts to use an alias. Is it a third party app?
Click to expand...
Click to collapse
No, its a pretty simple way to trick the exchange server. Hit me up over PM if you want more info.
I just recently tried out these new roms (Ricky's and Kavana's), and I absolutely love them. Such a huge difference than using T-Mobile's Rom. I'm just having 1 issue, but it's enough to make me have to roll back to T-Mobile.
ActiveSync syncs up with my company's web exchange server, incoming mail is pushed just fine, mail folders/contacts/calendar all sync perfectly. The only trouble is, when I send an email from my exchange account, I get the following ActiveSync status error:
"One or more e-mail messages were not sent. Please delete the messages that are still in your Outbox and then create and send them again". Sure enough, the message I just composed is in my outbox.
Here is where the weirdness comes in - my email is actually sent successfully, but my phone doesn't know. What ends up happening, I start spamming people with multiple emails, because every time it syncs, it successfully sends the same email again - but still thinks it errored out.
Everything else works perfectly, Edge, GPRS, wi-fi, incoming/outgoing voice calls, receiving email. I've gone back and forth to T-Mobile, written down settings, and everything matches up. Tried Kavana's Rom, Ricky's (a couple different versions of each). Same thing happens if I'm using the Edge connection, or wi-fi. The only rom that works off the bat is T-Mobile's.
So, my phone works, but doesn't seem to know it works.
tyia
Can someone help me here please?
I have Exchange set up on my Desire. Occasionally, the last day or so's emails will not show on the phone under the inbox. They are there on the PC which is also on exchange but not the phone!
If I move the lost emails using the pc to a subfolder then back to the inbox and then resync the phone, the emails reappear on the phone's email app!
Any clues about what is going on here?
Ed
p.s. I use 4smartphone's exchange service
Are you sure none of the clients are removing the mail from the server after reading?
We have been having this problem in our office as well, without the use of phones. Some computers see all emails and others tend to make a selection. Really really annoying.
Couldn't figure it out.
I was getting this the first few days that I had the phone, in desperation I deleted the account each time and added it again. I think I did this three times in all, but I've not had it happen for sometime now. It's my own Exchange server running Exchange 2007 - I couldn't find anything in the logs to indicate a problem, and as it's not happened since I not bothered to look any further.
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Exchange 2010 Calendar
daesimps said:
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Click to expand...
Click to collapse
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
What makes it really weird is that touchdown running on the phone doesnt bugger it up! I may email HTC just to get really annoyed and fobbed off by them....
rveupen said:
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
Click to expand...
Click to collapse
Yep - the Calendar syncs.
Unfortunately the Desire doesn't support stuff like setting appointments to free/busy/out of office and if you create a repeated appointment on the phone you can't set an end date.
These are issues with the phone as a whole though, not just Exchange 2010.
GUys
I have a wierd issue - my corporate email is stuck getting emails upto a 1 week ago but not after that. SEndign email works fine
Anybody seen this? I even removed the entire account, rebooted, reset the account and it again downloads all email till a week ago and nothing after that
Thanks
What's your back end email server? I've been having various issues with corporate email. My company is using an old GroupWise system with some type of mailsync that allows us to connect using the Exchange protocol.
I've had issues where it works great, but doesn't download the amount of email I've asked it to sync (30days), but instead will download just a week, or two weeks. I've also had issues where it works great for a week or so, then starts chewing up battery life trying to sync constantly. Rebooting doesn't work. I have to reboot, remove account, reboot again, and re-add the account.
I initially thought it was our servers...
sam008 said:
GUys
I have a wierd issue - my corporate email is stuck getting emails upto a 1 week ago but not after that. SEndign email works fine
Anybody seen this? I even removed the entire account, rebooted, reset the account and it again downloads all email till a week ago and nothing after that
Thanks
Click to expand...
Click to collapse
you have an option to select this. it is in the settings...
i always change it to ALL, as i had the same issue than you...