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i was on the phone to 02 today and was surprised by what the customer services agent told me. 02 are not charging for gprs.
i originally rang up to change my tariff as was worried about the amount of data i was downloading and getting a huge data bill. he said that i was not going to be charged for any data even though my allowance is only 100kb and i would be informed when i would be charged. seems very odd but im not complaining
i believe that someone works for 02 who uses this site just wondering he/she could confirm this
BTW im on the 02 200 tariff
sorry that this is not a BA thread but was just eager to ask
Yeh, I haven't been billed for my ridiculous GPRS usage. Good job too
Thing is, if we use it like its free, then one month they decide its not free we're buggered.
Also, I'm told if they hae been logging all your GPRS usage they're entitled to bill you for it in one massive bill whenever they choose.
something similar happened to my friend she didn't get charged for any voice calls for 3 months then 5 months later she got a massive bill. something to do with o2 computer system. so i wouldn't put it passed them.
i don't mined paying for gprs but £2.35 per meg is a ridiculous price and they give you a free entitlement of 100Kb whats all that about?????
just hoping we here from the guy who works for o2 to see if he can give us anymore details.
Try using a PayAsYouGo sim.
One day a while back all internet access got blocked. I cant use MSN anymore, or sync any of my email like I used to.
No word from O2 Why, and every single person in O2 has a different story as to why.
I wouldnt mind paying if I could actualy use it!
Im going to have to change from O2 to another company because they dont seem to offer working GPRS on PayG at all, no matter what the cost.
Orange do a good 3g bundle price, and when the new Universal comes out ill enjoy that! (contract though)
Be Carefull!!!
Be Carefull, guys!
I heard something similar and went a little crazy on GPRS, by listening to streaming internet radio one day. I phoned up to check it all, and was informed I wasn't gonna be charged.
I now have a bill for £165 (all GPRS 'Data Services')
...My phone is currently blocked, due to my inability to pay the bill.
Arf arf!!
B
robboy said:
i believe that someone works for 02 who uses this site just wondering he/she could confirm this
BTW im on the 02 200 tariff
sorry that this is not a BA thread but was just eager to ask
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Click to collapse
your correct, we do sometimes do free gprs, tho seems its most of the time these days, if u want, ill find out when it ends, but i can confirm that its free, for now.
most of the posts on here ive made are from my xda 2s and i use the gprs way too much.
i you could find out when it ends it would be great.
but its going to be a shock when it does stop. maybe 02 could sort out a better data plan. because 2.35 per mb is far to high.
i think it is important not to take the piss with downloading because if everyone starts o2 will soon change there mined
there are data tarrifs that turn £2.50 per mb to £1 per mb,
just like the text message bolt ons.........
not sure if you get it on certain tarrifs tho, ill find out prices and stuff on monday when i go back to work........... 8)
thanks joey would appreciate that, also is this through the "wap.o2.co.uk" APN?
i haven't been charged using mobile.o2.co.uk
i haven't been charged using mobile.o2.co.uk
free gprs is the only thing keeping me with O2, when it finally connects properly. :?
so why have I been charged over £150?
b
well thats a strange one i assume your on o2 in the uk. what tariff are you on?
Yeah, I'm in the UK, and on O2 250.
Grr.
The o2 GPRS tariffs are not easy to find online, but if you look in the business section, there are a few options
I pay £14.50 + VAT = £17.04 per month for 36Mb free allowance and thereafter its £0.85/Mb + VAT = £1. Unused allowance rolls over for 3 months
I only use GPRS for tomtom traffic, live train timetables, light web surfing and the odd email - I do not sync with my mailbox, but use a web based email.
My useage is well below 36Mb/month
Bennage said:
so why have I been charged over £150?
b
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i would have them look into that, i got one a few years ago, only had a nokia 3650, and it would be imposible to download the amount of data in the time i downloaded it, apparently i had a program that connected to gprs and constantly downloading stuff...... i wasnt happy when gprs cost me 200 quid, so i didnt pay, i called them, queried it, and even they told me it wasnt right!!
give them a call mate.... 8)
Gprs mixed messages from o2
I have called frequently about it and get this answer often: "GPRS is free for light web surfing and emails", then I ask how that is, and they say that there is a 100kb limit, which, in fact means it is not free, it appears that there is some confusion over there. I have to say I am sure that I have used more then 100KB and never been billed, we'll see how long this lasts?
100 kb is nothing thats about 5 email transfers or 5 mins on the web. i think it might be that it is free to a certain limit say 50mb however im sure o2 don’t want a situation like one2one had when they said free text messages for everyone it brought the system down and nobody could send a message
robboy said:
im sure o2 don’t want a situation like one2one had when they said free text messages for everyone it brought the system down and nobody could send a message
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Click to collapse
why do you think o2 have not announced it officially ? they wont tell you its free, u use it as u normally would and dont get charged.
Ok, so I originally bought the Desire SIM free because I didnt expect to be able to find a good deal with it on contract. My plan was to upgrade my current phone, get a good contract and sell the phone from the upgrade, this way I would re-coup some of the money I spent buying the Desire SIM free.
However....
I have just found this deal with orange which I am extremely tempted to buy, therefore making the Desire bought SIM free (which is currently sat in a City Link depot) redundant.
400 Mins
Unltd Text
Unltd Internet
Free Phone
£22.50 P/M
This would arrive on Wednesday whereas my SIM free is due Monday. Do I now?
A) Order the Orange contract and send the SIM free back to the e-tailer and wait for the Orange one to arrive
or
B) Order the Orange contract, use the SIM free from Monday and sell the other Desire once it arrives?
The more sensible thing would be to send the SIM Free back and wait for the Orange one I know, but I have been waiting ages for the phone, im not sure I could leave it un-open once it arrives. Overall I figure i'll lose about 50-60 quid by not returning the SIM free and deciding to sell the orange one on.
Thoughts?
You will get a better price if you sell the unlocked phone. Assuming you can keep it free from harm for 2 days (remember it doesn't come with a cover). you can sell it on e-bay saying you opened it up to charge it and ensure it was working.
yeah sell the unlocked online even opened i would have thought it would be worth more than an unopened which is locked to orange.
Baldyman1966 said:
You will get a better price if you sell the unlocked phone. Assuming you can keep it free from harm for 2 days (remember it doesn't come with a cover). you can sell it on e-bay saying you opened it up to charge it and ensure it was working.
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only if he gets the original price back or more, at least with sending it back your deffo getting all your money back. Ebay is a gamble and wont always pay off as I have experienced.
Nekromantik said:
only if he gets the original price back or more, at least with sending it back your deffo getting all your money back. Ebay is a gamble and wont always pay off as I have experienced.
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they are allowed to charge all your postage, but not a restocking fee, so keep an eye out for that if you do return it
Nekromantik said:
only if he gets the original price back or more, at least with sending it back your deffo getting all your money back. Ebay is a gamble and wont always pay off as I have experienced.
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The only thing putting me off selling it on ebay is the commisson they take from the sale, thats where I estimate the 50-60 quid loss.
slaming said:
they are allowed to charge all your postage, but not a restocking fee, so keep an eye out for that if you do return it
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Do you mean the people I bought the SIM free one from? So I should expect to have to pay the postage costs to me and then back, but that should be all?
Matt2887 said:
Do you mean the people I bought the SIM free one from? So I should expect to have to pay the postage costs to me and then back, but that should be all?
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Yes thats normally what online shops do if you return a product for a refund. Special delivery should not cost you more then £7 or £8 tho.
If you unlock then it will cost you the fee for that which is 25 euros as I heard the 15 euro method dont work. Plus the ebay seller fees so not really worth it.
where did you get that orange deal?
Matt2887 said:
Do you mean the people I bought the SIM free one from? So I should expect to have to pay the postage costs to me and then back, but that should be all?
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yep thats all the have a right to do, i remember reading it in something i read in business studies i think. but yeah no restocking fee.
edit: you will probably have to also pay for insurance on the return etc....
Matt2887 said:
The only thing putting me off selling it on ebay is the commisson they take from the sale, thats where I estimate the 50-60 quid loss.
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Totally agree with you there. I recently sold my HD2 for £347 (inc. postage). eBay ended up taking around 10% off me for fees (about £35.00) and Paypal took £12.00.
So I made about £300.00 overall, and put that money towards my desire
callummc said:
where did you get that orange deal?
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Here 3rd result down, Ok so its by redemption but if it saves me that much then I do not mind. Not sure how long that deal will last though so i'd get it sooner rather than later if you are thinking about it.
To OP if I was you I would look at what Orange are calling unlimited internet. A friend at work bought an HD2 from them and only got half a gig per month usage I'm sure there top package only had 1gig usage. Might not be something you would want given the amount of data these phones might use.just a thought.
eLv./.G1 said:
To OP if I was you I would look at what Orange are calling unlimited internet. A friend at work bought an HD2 from them and only got half a gig per month usage I'm sure there top package only had 1gig usage. Might not be something you would want given the amount of data these phones might use.just a thought.
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Thanks for bringing that to my attention, looking at the Orange t&c's its unclear what unlimited internet is, they say:
"Inclusive Mobile Internet - up to 500MB anytime mobile internet browsing. Usage above 500MB will be charged at the rates set out in the Price Guide - see orange.co.uk/paymonthlyguide.
Unlimited mobile internet -subject to fair usage. Mobile internet is not to be used for other activities (e.g. using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing). Should you exceed your fair usage limit or such use be detected, notice may be given and Network protection controls applied to ensure the quality and availability of our network to all customers. This may result in, at Orange’s discretion, reduced speed of transmission, suspension of data browsing services and/or suspension of your account. For use in the UK only. "
So does this mean, because the offer advertised as unlimited mobile internet and not inclusive mobile internet that there is no limit on how much data I can use, I just cant use the mobile internet for the specified things, i.e. using the handset as a modem etc?
Edit: I found on a different terms and conditions page that unlimted mobile internet is 750MB per month still not a whole load, how much do you think the average user uses? Lookin at my old bills from O2, using an X1 I at most used 200MB but that was only receiving emails really.
My friends HD2 used 300meg in 16 days and he said he only installed a few apps etc. I would assume that with friendstream etc usage would go up. I don't want to put you off. It will come down to how you use it, if you main usage is at home on WiFi it doesn't really matter but when told me he only had 500meg I was shocked. Don't want you to find yourself in the same boat.
eLv./.G1 said:
My friends HD2 used 300meg in 16 days and he said he only installed a few apps etc. I would assume that with friendstream etc usage would go up. I don't want to put you off. It will come down to how you use it, if you main usage is at home on WiFi it doesn't really matter but when told me he only had 500meg I was shocked. Don't want you to find yourself in the same boat.
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No I can see your point exactly and your probably right, with all the apps and widgets etc constantly being connected its going to take up alot of data. Who provides the best data package? I think I remember someone saying that t-mobile allow for 3gig?
Yes tmob have 3gig and I think o2 haven't got an amount stated. I got my phone from t-mobile direct with 600 mins and 500 text with a 'booster' that gives me unlimited text. It cost 25 quid per month. I paid 130 ish for the phone on a18 month contract. I think you can get a 24 month contract and only pay 60 quid. Hope this helps
Do you know then if it is possible to set the phone to use wi-fi whilst at home, and then when you leave home for it to switch the wifi off (save battery) and use the 3G connection, and then go back to wifi when your at home or will this all have to be manual? I suspect that's the case...
Matt2887 said:
Do you know then if it is possible to set the phone to use wi-fi whilst at home, and then when you leave home for it to switch the wifi off (save battery) and use the 3G connection, and then go back to wifi when your at home or will this all have to be manual? I suspect that's the case...
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I think Android handles this intelligently by default. When the screen is on it will try to use WiFi. If no WiFi that you have access to is in range it will fall back to 3G, then Edge, then 2G, in that order, depending on coverage. When the screen is off (the phone is in standby) it will disconnect from WiFi. This works very well as generally speaking the screen being on means the user is actively using the phone, so WiFi will give the fastest connection and use less power than 3G. When the phone is in standby the data connection is relatively idle, so it disconnects from WiFi to save power.
I don't think this is quite what you are looking for, but is compatible with 2.1 and seems useful nevertheless:
http://www.gearsoft.mobi/products/product/3
EDIT: Another handy app is "Power Control", available for download via the Android Marketplace. It lets you manually toggle connections on the Home Screen, allowing you to enable/disable them manually to save battery power, for example.
Mastoid said:
I think Android handles this intelligently by default. When the screen is on it will try to use WiFi. If no WiFi that you have access to is in range it will fall back to 3G, then Edge, then 2G, in that order, depending on coverage. When the screen is off (the phone is in standby) it will disconnect from WiFi. This works very well as generally speaking the screen being on means the user is actively using the phone, so WiFi will give the fastest connection and use less power than 3G. When the phone is in standby the data connection is relatively idle, so it disconnects from WiFi to save power.
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Click to collapse
If it does work like that, that is very clever! I expected the user would have to manually switch things on and off in order to achieve this.
How would it handle receiving emails then if the screen was off and in standby? I assume thats the default if you are not using phone? Or is there some other thing you do, when not using the phone, such as locking which still keeps the phone active but dulls and locks the screen?
Matt2887 said:
If it does work like that, that is very clever! I expected the user would have to manually switch things on and off in order to achieve this.
How would it handle receiving emails then if the screen was off and in standby? I assume thats the default if you are not using phone? Or is there some other thing you do, when not using the phone, such as locking which still keeps the phone active but dulls and locks the screen?
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Click to collapse
Well, I think you can achieve this via the phone settings. Try setting your phone to stay connected when phone screens off:
Not sure if this is the exact path, but there is such an option, I think its found in Menu > Settings > Wireless Control > Mobile Network Settings > check the option Enable always on mobile.
Hi,
Currently im on the £15 a month with 300 mins on a 24 month contract. I was under the impression that all android phones came with free unlimited internet included, plus you would also get a free booster. But aparently according to t-mobile i have to use my free booster for the mobile internet. Is this correct?
cheers
yes - t-mobile have changed their packages - if you don't get internet in the package you must use the free booster for it
I tihnk you have to have purchased an android phone from them, not sure though - I have an android and get unlimited internet, and use my flexible booster for unlimitemd texts.
unlimited means 3GB, although there are no charges if u exceed by a small amount.
i originally purchased the phone from the t-mobile store on the 3rd April . So im not sure if the free unlimited internet applied on £15 contract that im on. Currently have to use internet as my free booster.
This can easily be solved by phoning your phone company customer services.
URL of UK Company fair usage on what 'unlimited' means.
http://cow.neondragon.net/index.php/what-does-unlimited-really-mean-mobile-fair-usage-allowances
I just checked the t-mobile site (UK) as I know when I was getting mine I wanted to be sure. Here are the details as of today that they state:
This phone needs our Internet Booster, giving you unlimited internet.
Clever phones like this needs the internet for their 'always-on' internet connection, internet will be included in your price plan, so you can choose a different Flexible Booster.
Click to expand...
Click to collapse
To view this go here: http://www.t-mobile.co.uk/shop/mobile-phones/phones/pay-monthly/htc/desire/overview/
When there, click on the Internet on your phone - Important Info. It states the above.
If you go and check all the deals for contract phones, it clearly states in the INTERNET FAIR USE POLICY:
Pay monthly plans which include internet on your phone on an Android phone
Click to expand...
Click to collapse
I suggest you give them a call and tell them you want to use your free booster for something other than the internet! All Android phones have a 3gb a month limit.
Thats exactly how i read into it also. everywhere on their site states that if you have an android phone it requires "always on" connection to the net. So this will always be included in your price plan. This way you can use the flexible booster for something else like unlimited landline calls etc.
When i initially called t-mobile they said that i had to use my flexible booster for the unlimited internet. so basically i could either have internet, and no flexible booster or use my booster for something else and be charged for internet.
im sure this is all wrong. but ive phoned them up twice and they keep giving me the same answer. very frustrating! if i go to the original store i bought it from could they sort it out there?
Just try again and dont accept no - complain, tell them thats what u were told when u got the phone, it says it on your website, dunno if it will work though but me complaining with some consumer rights got them to do stuff my way
direct them to their information... as I said above. they are wrong! Complain to the supervisor....
Ill give them another call. it clearly states it across many pages on their site that its free internet + flexible booster. will let you know how i get on.
Can anyone help me find this on Tmobile's UK website (that the fair use allowance for android phones is 3 gig?)
I was one of those who bought from Mobile Phones Direct, found I had a 1 gig fair use allowance, phoned up Tmobile tech support and got it changed to 3 gig.
Anyway, just had my first bill and it was for £44! They told me I had no internet allowance.They admitted it was an error, then put me back on a 1gig allowance...
That led to my protests and so they then put me on Web and Walk plus for free, but I am concerned that in some way W&W will still prejudice my d/l speed.
While on the phone I tried to find the statement on their site about andriod phones to quote back to the sales staff but could not.
Anyone?
Regular WnW: http://www.t-mobile.co.uk/services/uk/fairuse/#fup1
WnW Plus: http://www.t-mobile.co.uk/services/uk/fairuse/#fup11
OK
Link #1 says (my bold):
"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."
which is what I thought I had
Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."
which is what I've now got.
Good? Bad? No different? Especially the issue of speed.
Should I get back to them?
Edit
Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.
My Speedtest results vary depending on where I am. At home I get at most 500kbps, but at the office I get 1800kbps. Seeing as I need internet when I'm NOT at home, that's fine with me as I have WiFi at home anyway.
So, you should check in different locations.
al89nut said:
OK
Link #1 says (my bold):
"Pay monthly plans which include internet on your phone on an Android phone
You'll need internet coverage, check it at t-mobile.co.uk/streetcheck. Remember that you can only use your internet on your phone Booster in the UK and you can't use your phone as a modem or use web'n'walk Plus for peer to peer file sharing, or making internet phone calls. *Internet on your phone comes with a fair use policy of 3GB a month."
which is what I thought I had
Link#2 says
Mobile Broadband Plus
"You'll need a compatible laptop, an enabled device like a USB modem and mobile broadband coverage. You can check your coverage at t-mobile.co.uk/mobilebroadband, remember that you can't use your plan to make internet phone calls. This plan comes with a fair use policy of 3GB a month. We'll monitor how much you send and receive each calendar month so that we can protect our network for all our Mobile Broadband customers. If you use more than your fair use policy amount, we won't charge you any more, but we may restrict how you can use your plan, depending on how often you go over your amount and by how much."
which is what I've now got.
Good? Bad? No different? Especially the issue of speed.
Should I get back to them?
Edit
Speedtest says dl speed is 0.35mbps, upload .051mbps. Can't remember what it was before.
Click to expand...
Click to collapse
I would read them the riot act!!
You are paying for a service for which you are not getting, you were not advised it would only be 1gig.
Push for the 3gig.
My last phone on T-mobile was G1, even that had 3gig webnwalk.
Just tell them their breaking their terms of agreement, and you should either be allowed what you should be paying for of they terminate the contract at their own cost.For breach of T&C's.
Many hours on the phone later, calling agent after agent to get sense from them...
I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.
Or at least the lady (in India) tells me.
I will believe it when I see it on MyTmobile.
And when the £44 is wiped.
And when the dl speed is not ****e.
Sigh.
al89nut said:
Many hours on the phone later, calling agent after agent to get sense from them...
I have web and walk plus - which is the same as the 3gig allowance???????? - on my Desire.
Or at least the lady (in India) tells me.
I will believe it when I see it on MyTmobile.
And when the £44 is wiped.
And when the dl speed is not ****e.
Sigh.
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Click to collapse
Web n Walk plus is the correct addition for android devices. Web n Walk standard only gives you 1GB allowance and your download speed is restricted. Web n Walk plus gives you 3GB allowance and un-restricts your download speed.
Use the free speedtest.net app from android market to test your speed. If it has been activated, turn off your phone for 5 mins turn it on. It can take up to 24 hours for your download speed to sync up and get faster.
What they do is add Web n Walk plus to your account and then apply a monthly loyalty discount equal to the same amount.
Your download speed will vary depending on the usage on the cell site your connected to and your signal strength.
The download speed on a good day can easily exceed 2000kbps or 2 Mbps.
http://www.t-mobile.co.uk/services/uk/fairuse/
is the link and you can navigate to it by going to the T-Mobile UK home page, then click on the ‘Services’ tab along the top, then click on the ‘Internet & mobile broadband’ link on the left hand side, then click on the ‘Web’n’walk the legal stuff >’ link at the bottom of the page.
Hope this helps...
Thank you - speed test now shows 1400 kps. This is what it showed before they messed me around, but I was paying for it! Here's hoping.
I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.
A friend of mine had real problems getting MPD to correctly provision data on their account.
Regards,
Dave
foxmeister said:
I rather suspect that your problem is more to do with MobilePhonesDirect giving T-Mobile duff information than T-Mobile itself.
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Every chance, I've read of Desires sold by MPD registered with T-Mob as Nokia's
Mine was registered as a Nokia when I first got the allowance raised from 1gb to 3gb in April. My problem was that a month later they promptly sent me a bill for the internet use, then when I protested, they waived the bill, but changed me to 1gb unlimited. The online staff have no idea of the 3gb allowance for android phones out there in a call centre somewhere East. I was directing the lady to the particular TMob UK webpage for ages.
Yeah the call centre is in the east, but hey none of the other networks are any better. Just stay calm and guide them slowly through it, they get there in the end!
At 1400 kbps your on HSDPA unrestricted, so as long as you don’t get charged your fine...
I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.
O2 is full of iphone users, so their network seems to be really full, dropped calls and restricted 3G, so im not sure if you will be any better with them.
Good luck though!
dwj said:
I have had a 30 day rolling sim only contract with t-mobile. I thought that was sorted with unlimited web & walk but they didnt tell me there was a speed restriction on it. The full speed w&w plus is only availalable on 12 month contracts they tell me so I cant even change it. Fed up trying to talk to them so off to O2 now I think.
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Click to collapse
Persevere ,talk to technical assistance,no one else !
Took me about a week to convince them,but got there in the end.
I tried to get my internet allowance changed from 1GB to 3GB today as i've just received my phone today from MPD.
However i was told they can't change anything until the first bill is through and paid for?
Anyone else encountered that?
If you ask to get transferred to sales or technical support then they are UK based, make sense of what you're saying and will help you if you explain that you're getting nowhere with the call centre people.
I went straight through to tech support and told them I should have 3gb as per the website. They changed it there and then and let me use my internet booster for somthing else. Lets hope it sticks. I got a confirmation txt for my new booster but not web and walk +
I had the same problem from mobiles.co.uk
I got it changed and used my addon as internet as well, so should get 4gb really!
herghost said:
I had the same problem from mobiles.co.uk
I got it changed and used my addon as internet as well, so should get 4gb really!
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Was this straight away or did you have to wait a couple days until your bill came through?
Hi Everyone and good morning from Seattle! I have recently been buying my boost mobile refills from a website called boostmobilesav.com to save a couple bucks on my boost mobile refills however it seems as if there site is no more (been down about a week). So....I want to know if anybody has a good spot to get refills for less then face value (always tryin to save a buck). Anybody??
Thanks XDA.