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my htc p3300 started to give me random crashes, hanging spontaniously without any reproducable scenario.
Sometimes it happens when the device is in power-saving mode, sometimes during connection to PC while being charged, once it gave me during the phone conversation.
The About shows:
CE OS 5.2.1238 (build 17745.0.2.3)
I can't remember which ROM it was exactly, but I downloaded it from these boards. I hate using original French versions hence I started to look for English one. Oh, and when phone boots it gives T-Mobile boot screen.
Anyways, I did a hardware reset, and it was running without a single crash for a whole day. Till this moment. It crashed again, software reset didn't work, had to do it hard way.
I contacted the vendor, and they are OK to send it for repairs, but it's gonna take around 3 weeks, plus I am not sure that they will be able to reproduce the problem, and what I am also not sure in, is that they may simply reflash the ROM with standard French version and be done with it.
So I am trying to get some help and opinions while downloading Mesche's vanilla v2 ROM to give it a final try.
Any ideas and comments are welcome
d3sp
no ideas, anyone?
I flashed with vanilla custom rom, and I only got 1-2 crashes so far..
Also when it crashes, sometimes the screen goes gray or dirty white-ish
and I can see vertical stripes on it..
I have exactly the same problem. I think the problem has to-do with cpu temprature. When its a hot day, I get it all the time. I think I am going to open it up, and check if the problem is with dirt inside.
sounds like a over heating problem, the screen usually goes dodgy if it gets too hot (same with most LCD screen products).
Do u have a program to show the temperature? (i use BatteryStatus, so get the temp from there).
thats really strange, i doubt it's a temperature that makes him sick
for example, it went dead last night, it was not hot inside my house, but the phone still went dead, so I had to hard reset it
I am facing the three weeks of horror without my artemis (( since I am out of ideas and going to send it to repair to manufacturer
d3sp said:
thats really strange, i doubt it's a temperature that makes him sick
for example, it went dead last night, it was not hot inside my house, but the phone still went dead, so I had to hard reset it
I am facing the three weeks of horror without my artemis (( since I am out of ideas and going to send it to repair to manufacturer
Click to expand...
Click to collapse
Time for a new ROM!
d3sp said:
thats really strange, i doubt it's a temperature that makes him sick
for example, it went dead last night, it was not hot inside my house, but the phone still went dead, so I had to hard reset it
I am facing the three weeks of horror without my artemis (( since I am out of ideas and going to send it to repair to manufacturer
Click to expand...
Click to collapse
Time for a new ROM!
Seriously.
It may be some software you have running on it. What all to you have? And, are you running the original ROM or a cooked ROM? You may have to warranty it if everything is stock.
shawndh said:
Time for a new ROM!
Seriously.
It may be some software you have running on it. What all to you have? And, are you running the original ROM or a cooked ROM? You may have to warranty it if everything is stock.
Click to expand...
Click to collapse
Well, i just reinstalled fresh new vanilla something ROM that I took on these very boards.
The original ROM is in French, so that's not an option for me.
And yeh, my artemis is still in warranty, so I'm going to exercise that option, I'm afraid
A few things:
- running kavanna's WM6.1 080408 ROM
- the phone is pretty much idle (I'm not actively using it when this happens)
- I am *not* overclocked (stock cpu clock)
- the phone/battery is probably 2-3 months old
- no strange processes other than the stock ones that come with the ROM that run on startup
- I carry my phone in my pocket, so it typically happens when I am carrying it like that.
Every once and a while, my phone suddenly gets very warm (on the battery side). At that point, it typically becomes un-responsive/freezes and I have to take the battery out to reset it. During this time, while the battery/phone case is hot, I can drop 20-30% battery charge in a manner of minutes.
Since I have to do a hard reset typically, I can't tell what process is stuck (if there is one) and/or what else might be happening behind the scenes. I take the battery out, reset it, power back up and all is fine.
This doesn't happen often, but it happens enough to where I would like to see if anyone else has this strange gremlin pop up every once and a while.
ruinertt said:
A few things:
- running kavanna's WM6.1 080408 ROM
- the phone is pretty much idle (I'm not actively using it when this happens)
- I am *not* overclocked (stock cpu clock)
- the phone/battery is probably 2-3 months old
- no strange processes other than the stock ones that come with the ROM that run on startup
- I carry my phone in my pocket, so it typically happens when I am carrying it like that.
Every once and a while, my phone suddenly gets very warm (on the battery side). At that point, it typically becomes un-responsive/freezes and I have to take the battery out to reset it. During this time, while the battery/phone case is hot, I can drop 20-30% battery charge in a manner of minutes.
Since I have to do a hard reset typically, I can't tell what process is stuck (if there is one) and/or what else might be happening behind the scenes. I take the battery out, reset it, power back up and all is fine.
This doesn't happen often, but it happens enough to where I would like to see if anyone else has this strange gremlin pop up every once and a while.
Click to expand...
Click to collapse
I had this exact same issue beginning of last year. Come to find out, it was the battery
pudgedaddy said:
I had this exact same issue beginning of last year. Come to find out, it was the battery
Click to expand...
Click to collapse
Yeah, I did a search but I couldn't find any definite answer given that my battery/phone were basically brand new.
Hopefully the solution is that simple. What's odd is that when this doesn't happen, my battery holds a good charge for days. Go figure. I wonder if I can convince T-Mobile to send me a new battery...
ruinertt said:
Yeah, I did a search but I couldn't find any definite answer given that my battery/phone were basically brand new.
Hopefully the solution is that simple. What's odd is that when this doesn't happen, my battery holds a good charge for days. Go figure. I wonder if I can convince T-Mobile to send me a new battery...
Click to expand...
Click to collapse
i had only had my phone for about 2 months when this started happening. Since i did not know what the issue was, i naturally called them to troubleshoot, they ended up sending me a battery as a replacement, no charge.
pudgedaddy said:
i had only had my phone for about 2 months when this started happening. Since i did not know what the issue was, i naturally called them to troubleshoot, they ended up sending me a battery as a replacement, no charge.
Click to expand...
Click to collapse
Yeah, looks like I am going to have to BS a little being that I have a cooked 6.1 ROM on it. I doubt that they will support that given that they only have 6.0 out right now (officially that is, yes?).
ruinertt said:
Yeah, I did a search but I couldn't find any definite answer given that my battery/phone were basically brand new.
I wonder if I can convince T-Mobile to send me a new battery...
Click to expand...
Click to collapse
You shouldn't have to get them to "send" you one. Just go to your nearest T-Mobile Store and tell them that you've been having trouble with your battery overheating. After enough banter, they should be willing to give you a new one free of charge. I got a new one out of them last year with hardly any effort.
ruinertt said:
Yeah, looks like I am going to have to BS a little being that I have a cooked 6.1 ROM on it. I doubt that they will support that given that they only have 6.0 out right now (officially that is, yes?).
Click to expand...
Click to collapse
how are they going to know which ROm you are using? just tell them that the phone locks up and when it does, you feel the phone getting very warm, also tell them that you've already done a hard reset and let the phone set after the hard reset without any 3rd party software and it still locks up
pudgedaddy said:
how are they going to know which ROm you are using? just tell them that the phone locks up and when it does, you feel the phone getting very warm, also tell them that you've already done a hard reset and let the phone set after the hard reset without any 3rd party software and it still locks up
Click to expand...
Click to collapse
Just called and here is the status:
- The battery is only warrantied by T-Mobile for 3 months (I've had the phone for 3.5 months, so they cannot warranty it). However...
- The battery is warrantied by HTC for 1 year, so I have their number.
- T-Mobile is sending me a new phone in case this is a hardware issue (does not come with a new battery, however).
So, I'll try the new phone with the original battery. At least I will get a new phone with no scratches on the screen (can put my screen protector on). If the problem still persists, I'll then contact HTC (have their support #) and have them replace my battery.
So, all should be well 'cept for the fact that I have to reload my ROM again along with all of the settings. Oh well...
ruinertt said:
Just called and here is the status:
- The battery is only warrantied by T-Mobile for 3 months (I've had the phone for 3.5 months, so they cannot warranty it). However...
- The battery is warrantied by HTC for 1 year, so I have their number.
- T-Mobile is sending me a new phone in case this is a hardware issue (does not come with a new battery, however).
So, I'll try the new phone with the original battery. At least I will get a new phone with no scratches on the screen (can put my screen protector on). If the problem still persists, I'll then contact HTC (have their support #) and have them replace my battery.
So, all should be well 'cept for the fact that I have to reload my ROM again along with all of the settings. Oh well...
Click to expand...
Click to collapse
make sure that you re-install the original t-mobile ROM on the phone you're sending back. otherwise they may end up billing you later on, for "non warranty" part
pudgedaddy said:
make sure that you re-install the original t-mobile ROM on the phone you're sending back. otherwise they may end up billing you later on, for "non warranty" part
Click to expand...
Click to collapse
*noted*
I figured that might be an issue. I'll do a search for it (I think I remember a thread that had it a while back).
ruinertt said:
*noted*
I figured that might be an issue. I'll do a search for it (I think I remember a thread that had it a while back).
Click to expand...
Click to collapse
Or...you can just go to T-Mobile.com and download the original ROM.
Rip Syntaxx said:
Or...you can just go to T-Mobile.com and download the original ROM.
Click to expand...
Click to collapse
That's too much work. Found it in Mikey's repository instead.
Anyone able to assist. I have searched the forum.
After my compact froze I did a soft reset only to see it hang on the T-Mobile splash screen (white background, pink dots). The ROM details do not even appear in the bottom right hand corner.
I have upgraded my ROM with Hard-SPL, a Radio ROM and Dutty's 1.8 ROM but that was weeks ago.
Not even a Hard-Reset sorts it out.
Cannot see how the new ROM would be causing the problem as it has worked for a few weeks.
Luckily followed all the instructions and have 1.40 Olinex Hard-SPL on the phone. Just need to wait for home so I can plug it into my laptop. What I do from that point on will be the subject of a further search of this board later.
Any assistance?
Since you already have Hard-SPL, try first flashing a stock ROM.
See here for available ROM's: http://wiki.xda-developers.com/index.php?pagename=Diamond_Upgrades
Let us know what the results are...
Thanks for the reply.
Unfortunately I cannot get my Compact to sync with my PC in order to add a stock ROM. As I am frozen on the T-Mobile screen the Mobile Device Center does not connect to the Compacy.
Are there any work arounds?
Oh well back it goes to T-Mobile with the hope that they do not identify that the ROM has changed.
Happened to me before as well.
Start your Phone in bootloader mode. Means you hold down the Volume down button while soft resetting. Then you get to the red, green, blue, white screen. In the bottom it says "serial". once you connect to the PC it switches to "usb" and now you can flash ANY ROM you like. I replaced mine with the same ROM I had before....
Don't know what happened to cause this problem. But I got it solved that way.
Let me know if this worked....
Cheers for the reply Staty.
I was able to get the USB connection to work but after reloading the ROM the phone has gone off and stayed off. Can't get any splash screen now.
But you were able to completely reflash the ROM?
Or did it stop along the way?
Did not stop along the way. Went to 100% and was met by the finished screen on the PC. However the Compact does not turn in now.
So you try to turn it on but nothing happens?
Did you try hooking the phone to the loading cable and then turn it on? Maybe a problem with the bettery?
Besides that I got no idea right now.
Which ROM did you reflash? The same you used before?
Hi,
You must download full rom (with radio etc.), the best original. Doesn't matter which one. And hard reset after that.
staty said:
So you try to turn it on but nothing happens?
Did you try hooking the phone to the loading cable and then turn it on? Maybe a problem with the bettery?
Besides that I got no idea right now.
Which ROM did you reflash? The same you used before?
Click to expand...
Click to collapse
Tried hooking it up to the loading cable, the charger and still no luck.
Have no idea why it will not start-up. Do not even get the white circular light when plugged into the charger.
PanNet said:
Hi,
You must download full rom (with radio etc.), the best original. Doesn't matter which one. And hard reset after that.
Click to expand...
Click to collapse
Yep done all that. Compact still dead. Changed ROM about 3 weeks ago, no problems just stopped working altogether. Was able to connect it to the PC to update ROM again but now nothing.
Not sure how having Hard-SPL on the phone is gonna help when the thing wont turn on.
waynespa said:
Anyone able to assist. I have searched the forum.
After my compact froze I did a soft reset only to see it hang on the T-Mobile splash screen (white background, pink dots). The ROM details do not even appear in the bottom right hand corner.
I have upgraded my ROM with Hard-SPL, a Radio ROM and Dutty's 1.8 ROM but that was weeks ago.
Not even a Hard-Reset sorts it out.
Cannot see how the new ROM would be causing the problem as it has worked for a few weeks.
Luckily followed all the instructions and have 1.40 Olinex Hard-SPL on the phone. Just need to wait for home so I can plug it into my laptop. What I do from that point on will be the subject of a further search of this board later.
Any assistance?
Click to expand...
Click to collapse
Here wot fella.... Yesterday i called t-mobile cause my mda was running kinda hot for some reason, With no effort the lady said it shouldn't be getting that hot (like she could feel the heat over the phone lol) "i'm going to send you a replacement for tomorrow morning" Today, So me thinking a refurbished phone and no screen protector, i asked if they could send me a screen protector, No she said, i'm sending you a brand new phone "in the box" so all the bits will be there.......
Brilliant i get a new mobile..... Here is the best bit....
UPS turns up this morning with a brand new phone.. the guy asks me for the old phone ONLY, didn't take back old batt, headset...etc put it in a bag and away he went......
So i get a brand new phone (BOXED) and get to keep all the old accessories.
So the moral of the story is..... RMA your mobile, tell t-mobile its over heating and pray too god you get the same woman on the phone that i did...!
P.s..... Out of curiosity, Which cooked rom was you using...!
fyew-jit-tiv said:
P.s..... Out of curiosity, Which cooked rom was you using...!
Click to expand...
Click to collapse
I used Dutty's 1.8, but It is not a problem with the ROM, I'm sure of that.
fyew-jit-tiv said:
Here wot fella.... Yesterday i called t-mobile cause my mda was running kinda hot for some reason, With no effort the lady said it shouldn't be getting that hot (like she could feel the heat over the phone lol) "i'm going to send you a replacement for tomorrow morning" Today, So me thinking a refurbished phone and no screen protector, i asked if they could send me a screen protector, No she said, i'm sending you a brand new phone "in the box" so all the bits will be there.......
Brilliant i get a new mobile..... Here is the best bit....
UPS turns up this morning with a brand new phone.. the guy asks me for the old phone ONLY, didn't take back old batt, headset...etc put it in a bag and away he went......
So i get a brand new phone (BOXED) and get to keep all the old accessories.
So the moral of the story is..... RMA your mobile, tell t-mobile its over heating and pray too god you get the same woman on the phone that i did...!
Click to expand...
Click to collapse
Mine has been extremely hot for the last few days. I'm gonna phone them now.
waynespa said:
Yep done all that. Compact still dead. Changed ROM about 3 weeks ago, no problems just stopped working altogether. Was able to connect it to the PC to update ROM again but now nothing.
Not sure how having Hard-SPL on the phone is gonna help when the thing wont turn on.
Click to expand...
Click to collapse
Thats really wiered. Looks like there is more broken than the ROM. Did you try taking out the battery and keeping it out for a little time.
Try to turn on the phone without the battery in it - so all the power in the condensers etc. will be gone.
Keep the battery separated from the phone for a couple hours and then try it again.
I was having the trouble back then, that the more often I tried to turn the phone on while it was broken it turned off itself even quicker. after I left it without touching it an hour it took longer to turn off itself again.
P.P.S and remember so say its the bottom part off the phone or they may try palm you off with its "the battery"...!
fyew-jit-tiv said:
P.P.S and remember so say its the bottom part off the phone or they may try palm you off with its "the battery"...!
Click to expand...
Click to collapse
Called them and put on my nicest charm with a young lady. She actually read out a T-Mobile notice release that said there was a known fault with the phones over-heating during charge and large downloads. It said that customers should be told that it is safe and a software update coming out soon would sort it out.
I told here the phone no longer worked and she said that they would replace but I should keep all accesories and the battery. I said that as it doesn't turn on it could be the battery and she agreed to a FULL replacement.
They are sending it to my work on Monday and will take the old one away.
Thanks for the advice, was really worried they would want it back for testing BEFORE sending out a new one and they may find my Custom ROM
All good though. Thanks again.
staty said:
Thats really wiered. Looks like there is more broken than the ROM. Did you try taking out the battery and keeping it out for a little time.
Try to turn on the phone without the battery in it - so all the power in the condensers etc. will be gone.
Keep the battery separated from the phone for a couple hours and then try it again.
I was having the trouble back then, that the more often I tried to turn the phone on while it was broken it turned off itself even quicker. after I left it without touching it an hour it took longer to turn off itself again.
Click to expand...
Click to collapse
I left the battery overnight but still no luck.
I am pretty certain it'saphone fault now and absolutely nothing to do with ROM's. T-Mobile are now thankfully taking it back.
Cheers
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
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Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
Hi! My first post here and, sadly, not a pleasant one for me.
Today I, while charging my rooted Desire (Ginger Villain 2.8, if that matters), launched an app and it crashed (black screen but with status bar still showing). Since none of the buttons were responding, I took out the battery and then put it back in and tried to boot it. I went as far as the GingerVillain logo screen but then stopped the process. Since I was impatient (and dumb...), I pulled the battery out again. On the next boot process it halted at the white HTC screen. But now on the 3rd try it refuses to boot at all. No response what so ever when I press the Power button. Charge LED doesn't light up if I connect the USB cable.
What could I have messed up? Any solutions? I sure hope I haven't bricked it or something... Any help is appreciated!
Can you access hboot or fastboot? If yes, use the last one flash ruu. If not, use the search. There is a thread with nearly the same problem like yours and when I remember correctly, it got solved.
Power + Volume down doesn't work.
The other thread that seemed to be about this problem also involved some physical damage. My phone hasn't been dropped or soaked though.
I will try to get a hold of a charged battery and see what happens. Don't know why would it crash and burn like this considering that I wasn't installing anything. :/
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
davebugyi said:
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
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Had it sitting for approx. 4h with the battery removed. Put it back in and still no response what so ever. Power button doesn't do anything nor does plugging in a charger. Wasn't able to put in a charged battery because no one I know has this phone.
Not happy about this. And I'm pretty sure the tech support will just end up blaming the root...
Well, try to hold down the power button for at least 30 seconds while the battery is off. It works with notebooks. Other than that, no idea.
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
AssassinSvK said:
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
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eehh..no.... if the motherboard is dead - so is the root, they won't know, so you still have your warranty.
My phone also randomly died on me once, it was rooted and S-OFF'd, sent it to htc and they repaired it for me. Don't worry about it just send it off. If it's dead it's dead.
in that case you are right, if mobo is realy dead so the root is dead too, yeah
sent it to htc and you will see
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
.gkl said:
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
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no, all HTC as that you give them is your phone and your battery. No SIM card, no SD, no charger/ cables. Just the phone itself.
they dont need your sdcard, you should give them just phone, battery and thats all, everything else leave home, i just sent my phone with battery to repair, simple
Bumping this thread in case somebody finds it and wants to know the outcome. I gave the phone for repairs and the conclusion was a broken motherboard which they simply replaced.
I have to admit, I was ready to buy a new phone and now that I have my old one back, it's a kinda weird feeling. I definitely do want to upgrade to Galaxy S II but it's still bloody expensive. I guess I'll just wait till the end of my warranty (April next year) for even better phones to hit the market and upgrade then...