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Hi all,
Just set my XDA2s up for my gmail acount.
All is fine, I can receive and send mail no problems.
However, if I have a message in my inbox which I have read it gets deleted on the next send/receive.
I cannot find a way to tell it to keep my messages until I delete them manually...
Any ideas?
Rich
I have exactly the same problem.
Anyone knows?
gmail.
Me go try.
Never thought of using gmail on the qtek.
same here... i thought it was only with imate jams...
I don't have that problem here.
I only see option to remove deleted items manually or automatic.
its under storage.
Hi,
That option purely manages what to do with items marked as deleted. Not those in the inbox.
I am glad others see the problem. How do you have things set up?
I set my gmail not to archive or delete the items I download and read. However, I can't help but think that this is a setting with the XDA2s.
R
There's no thing wrong with your XDA IIs or Gmail.
Go into the settings of your gmail account on your XDA IIs. At the "Server information" screen, there is an "Options" button. Go into the Options screen. On the last screen,
* If you choose "Get full copy of messages" your messages will be deleted off of the server once you do a "Send/Receive Mail" This is common for all POP3 servers. Gmail has a special option in the "Mail Settings/Forwarding and POP" for you to "Keep Gmail's copy in the Inbox" even if you do a "Get a full copy of messages" Other POP3 servers don't have this special option so emails will get deleted. To keep it consistent with other POP3 servers in case you have multiple email accounts, just select "Trash Gmail's copy"
* If you choose "Get message headers only" and include 999K (32K is about a screen full of email) you will still see most of the body of your emails once you do a "Send/Receive Mail" but your emails won't be deleted off of the server. Now... if you realize some of the emails are SPAM and you want do delete them off of the server to save yourself from downloading those SPAM mails again to your desktop email software, you can click on the SPAM mail and "Mark for download". Then do a "Send/Receive Mail". Those emails that are marked for download will then be downloaded to your XDA IIs and deleted from the server. On your XDA IIs, you can just delete them once the "Send/Receive Mail" is done.
Hope it helps.
Does anyone kn ow why I keep getting a message "Messages cannot be downloaded to your mobile device. Make sure that you are connected and that your e-mail account settings are correct. Then, try to download messages again". I'm sure that my settings are correct. I can send emails OK - it's just will not down.load them. Any ideas?
Hi Suntingwong,
This does not appear to help unfortunately. The problem is not what happes to the mail at the gmail side but at the ppc side. No matter what I do, once I have read (or downloaded and read) a mail in my XDA2s's inbox it is removed from the XDA2s's inbox at the next send/receive. It is not sent to the deleted folder - just removed. I am after a way to keep it in the inbox as read, as you would logically expect it to be.
Rich
I can confirm the above.
It seems that each time you go over the send and recive you inbox is reset to empty. Thus what you had downloaded (as header or full text), and read just goes into never never land.
I am not sure what the differnese is betwwen the 2 icons at the bottom, both push your mail.
I have been lost on this one for a long time, adding to it I have also been lost on how I can sync my pop.mail with my outlook pst for the sent items and inbox.
Seems like the sysnc only goes Between the default mal box, which meens I CANT configer as pop. So I cant send unless I am attached to the desktop over that mail box.
Its concept that I don't understand and have yet to find a soulution.
http://pumaweb2.pumatech.com/ts-board/ultimatebb.php?ubb=get_topic;f=21;t=000099
rakh1 said:
Hi Suntingwong,
This does not appear to help unfortunately. The problem is not what happes to the mail at the gmail side but at the ppc side. No matter what I do, once I have read (or downloaded and read) a mail in my XDA2s's inbox it is removed from the XDA2s's inbox at the next send/receive. It is not sent to the deleted folder - just removed. I am after a way to keep it in the inbox as read, as you would logically expect it to be.
Rich
Click to expand...
Click to collapse
Sorry I misread your question. I was thinking you were bothered by emails getting deleted from gmail whenever they got downloaded to your PPC.
I only use my PPC to quickly screen mails so this is not a problem for me. As long as I don't download emails from the server (set just to get header and 999K of body) then my emails won't get deleted from the server nor the PPC until I downloaded them to my desktop email software or when I delete them manually from my PPC.
Now if you want to keep your emails in your PPC no matter what happened to them on the server (got downloaded, etc...) You can mark your emails as "not read" whenever you're done reading them. That will keep them from being removed from your PPC. It's an arduous thing to do but it seems to be the only way...
Hope it helps
There has got to be a better solution than that.
I have the same problem as well, and would really like to see a fix.
You must enter in the settings of your account (upper right corner) and go to "Forwarding and POP". There you have this options:
1. Status: POP is enabled for all mail that has arrived since 1/1/05
Enable POP for all mail (even mail that's already been downloaded)
Enable POP only for mail that arrives from now on
Disable POP
Yoy must select the first option (Enable POP for all mail (even mail that's already been downloaded)), click on "Save changes" and now the messages dont disappear when you read it in your PPC.
Saludos.
I was sad to find out that the IIs only retains 6 email accounts. It seams that this problem isn't only inharent to gmail account. I have configured 3 of my own domain pop3 accounts. When I download the email to my IIs, the emails on my IIs disappear the next time I send/receive.
segoz
Look I feel like a real dumb a**.
I cant work your fix as I cant find that setting. Top right is a drop down for me (From, recived date, subject.)
In accounts I get 1/4 and see nothing on the next 3 pages that does anything for me.
Were should I be as it seems its not in messaging.
This is my observation... wondering if any body sees the same thing.
1. If the message is no longer on the server, upon the next Send/Receive, the message is removed from PPC.
2. If a message is not read on PPC, it will not be removed from PPC no matter if it is still on the server or not
2. There is no universal rules as to when a message is removed from the server when it is accessed via POP3
3. For gmail, this is configurable (Mail Settings>Forwarding and POP>[keep Gmail's copy in the Inbox, archive Gmail's copy, trash Gmai's copy])
4. For adelphia.net, a message is not removed no matter if only header or full body is downloaded. A message is only removed when accessed via desktop email software (if the software is NOT configured to leave a copy of the email on ther server)
5. For netzero.net, a messsage is not removed from the server if only header is downloaded to PPC. A message is removed from the server if full body is downloaded PPC.
So if one wants to keep a copy of gmail's email on the PPC, one has to set up Gmail to "keep Gmail's copy in the Inbox" in the "Forwarding and POP" setting.
One also must configure desktop email to keep a copy on the server. For Outlook 2003, this setting is found on the "Advanced" tab right under the POP3/SMTP port settings.
That's some good observations sumtingwong. I could care less about gmail since all junk go through gmail. I'm more conserned about my domain pop accounts' email disappearing from my PPC. I will leave the messages on all 3 dedicated servers for the next few day to test your observations. stay tuned..
ps. damn this site is crawling. is it getting DDoS'ed?
Site's been crawling for days now........new servers?
Anyway - i can find no way to stop the mails dissapearing on the PPC. So, I have worked round it by creating a 'keep' folder and I simply move the mails I want to that after reading them. Not ideal but it works for now.
R
I left the messages on my mail servers while picking up full email from my PPC mail client. As sumtingwong posted, the mail doesn't disappear from my PPC anymore. I have successfuly sent received mail the past 3 days on 3 different email servers. All email are still on my PPC. I will delete all mail from the servers and see if the emails remain on the PPC.
ps. I pick up mail on both my own email servers and gmail.
I'm starting to get annoyed. Just recently, my Gmail emails are disappearing. But my emails from my own email servers are still on my PPC which doesn't disappear like the Gamil emails. The most anoying thing is, when I delete the emails from my PPC that belongs to my email servers, the same emails are redownloaded again. It's like the PPC email client doen't know the emails have already been downloaded. This doesn't happen to my other phones with email clients.
WTF, are there any other email clients we can use instead of the built in POS Outlook?
I have a PDA2K and am being driven mad by my inbox getting emptied.
I have my home pc outlook express set on leave a copy of messages on server.
When I receive an email on the imate it goes into my inbox - great
When I look at mail on my home pc - it also goes into my inbox - great
When I next do a send & receive on the imate it removes the email I have received on the pc from the imate inbox
Is this normal?
Can I keep my Imate inbox intact and delete only what I want to?
Apols if this has been covered before - I have searched but am going crazy
TIA
Paul
half the problem is sorted
I discovered that I was not leaving a copy of my messages on my email server because I had 2 outlook express accounts going for the same mail and only one was configured to leave a copy on the server
However I would still like to know if it is possible to keep my Imate inbox intact (& under my control) even when the messages are no longer on my pop3 server
Paul
Email being deleted
Is there not a tick box in Pocket Outlook on your iMate that chooses whether email is deleted on PC? In email account settings or something like that.....Don't have my 2i with me so not entirely sure, but think it right. :?
Still perplexed
Hi Shane
I am using the Pop3 mail but even when I tried Outlook I cannot find any option like this
Are there any other users who have an Inbox that does not de-populate
Thanks
Paul
On Server
what email provider do you use? I'm use gmail, and "leave downloaded email on server" option is on email setting. You should log on on your email account and go to setting, search for "leave downloaded email on server", thick on it. :wink:
Thanks
Yes I have set the server to leave a copy - however after around 3 months they will be deleted when my mailbox gets full. I presume they will then be deleted off my I-mate. What I want is a way to permantantly store them in my Inbox unless I manually delete them.
Paul
It sounds like exactly the same issue I have.
I have one PC where I download my emails to - which deletes off server once downloaded. This is fine.
Though on my XDA2i when I go to the POP3 account in messaging I can see all my emails - but when I attempt a send/receive, it deletes all previous emails from the inbox and donwloads any new if there are any.
It is like it is synchronizing the inboxes of what is on server. This should not be the case - I would expect this behaviour if it was setup to be IMAP , but not POP3.
Thanks
I agree nsm - it behaves differently to other Pop3 accounts - I wonder if there is a way to send the inbox to SD storage and protect it that way.
The whole lot went again today when I set up a pop3 a/c on a new pc at work and forgot to leave a copy of messages on server
The only (in-elegant) way round this I have found is to create a new folder on my Imate called inbox copy and manually copy the important messages over as they arrive.
Surely there must be an easier way
Paul
Me too
Hey,
I am facing the exact same problem as u guys... moment I download the entire mail... Even aster I check the leave a copy on the server checkbox. Is there a way to keep the mails?
In messages/inbox on your Blue Angel, tap accounts and then accounts again.
Tap the Storage tab at the bottom of the screen
make sure that delete items is set to manual. Otherwise the emails are deleted automatically when it sees that they are no longer on the server.
Also, try setting the email account to show all messages, and not just from the last x days (in advanced settings for each account)
It's usually these two that cause this.
have you tried...
setting "receive message headers only" on the handheld? This works fine for me...
rhedgehog - thanks - have made sure items are only deleted manually
quote "Also, try setting the email account to show all messages, and not just from the last x days (in advanced settings for each account) "
Is this setting on the pda
Paul
I have searched, but can't find an obvious solution to this yet.
When downloading emails to the TP2, I continually get a problem. I receive part of the mail (first 5k for example), then click to download rest of the mail and click send & receive on the inbox again. The TP2 then sees the email as 'read' and deletes it - before I have chance to see the remainder of the mail.
Is there a setting somewhere to prevent this auto-delete (at least until I've read it!)?
Cheers,
Jim.
The reason the mail gets deleted is probably because you have set up your email account as POP3 account. If you use IMAP, you won't have this problem...
ohyeahar said:
The reason the mail gets deleted is probably because you have set up your email account as POP3 account. If you use IMAP, you won't have this problem...
Click to expand...
Click to collapse
Is it possible to change an email account from POP3 to IMAP? I always assumed that was down to the ISP to determine the type of account?
Or are you suggesting I find an alternative provider?
It doesn't matter whether it's a POP or IMAP account - it shouldn't auto-delete messages.
I had 3 accounts set up at POP3 and all was fine - I leave the setting to keep them on the server when deleting them off the phone so I can still download the messages when logging on at home with my computer.
However, since a hard reset to sort a few other problems I've been experiencing this 'auto-delete' phenomenom - I get an mail and read it WITHOUT deleting it yet next time I look the message has gone - it's not even in the 'deleted' folder.
You can also set your account to download the full message. Maybe you have set your setting to download the first 5k. It can be done by the advanced setting of your account.
Succes
Duckie
wilkhaven said:
It doesn't matter whether it's a POP or IMAP account - it shouldn't auto-delete messages.
I had 3 accounts set up at POP3 and all was fine - I leave the setting to keep them on the server when deleting them off the phone so I can still download the messages when logging on at home with my computer.
However, since a hard reset to sort a few other problems I've been experiencing this 'auto-delete' phenomenom - I get an mail and read it WITHOUT deleting it yet next time I look the message has gone - it's not even in the 'deleted' folder.
Click to expand...
Click to collapse
I'm glad its not just me!
I have it set to only download the first 5k, and then it works OK - until I get mails smaller than this or try to download the rest of the message - at which point it deletes them off the device AND the server - before I've read them.
I had all accounts set to download the whole message and attachements and to leave them on the server when deleted - yet they were auto deleting off the phone and from the server.
I have now set them as IMAP, but have to remember not to delete them off the phone before getting them downloaded onto my PC - not ideal!
I can read my email before it is deleted but the mail in the inbox mail disappears and doesn't show up in deleted folder (as mentioned above). I have my Tilt2 set to leave mail on the server so I can get the same mail on my desktop computer. I assume that the mail "disappears" from the phone inbox when it goes off the server to my desktop.
My "fix" is to move anything I want to keep on my phone to a "Save" folder. Yes it is a PITA but at least for some important stuff, it remains on the phone til I want it deleted.
Hope this helps someone.
Why doesn't whole message download
I have set my email accounts to download the Whole Message and all attachments. However, when I log on I get the message header only and a comment that the whole message will be downloaded next time I logon. I have to come out of the account, logon again and select "Send/Receive" A bit irritating. Is this normal?
How do I set up my email so that it leaves a copy on the server so when I get to my laptop the message can be downloaded? I do my email on my laptop but need to be able to receive / send email from my HTC as well. Thanks!
By using POP account setup. I have POP on my TP2 and on my home computer... On my home computer I have set on the account settings that when I remove the email in my Outlook it will remove it from the server...
Loco5150 said:
By using POP account setup. I have POP on my TP2 and on my home computer... On my home computer I have set on the account settings that when I remove the email in my Outlook it will remove it from the server...
Click to expand...
Click to collapse
So ... what is the setting on your TP2 that specifies, "do not remove from server"?
There is a setting on the edvanced settings menu when you setup the account, or go to edit the account settings.
There is a setting on the advanced settings menu when you setup the account, or go to edit the account settings.
use imap instead of pop. pop downloads messages and wont mark them as read on the server or delete them after a month or whenever you set it, and some pop clients delete the email from the server after its pulled. imap is much more advanced and if you can get imap-idle you get push email support.
Leave Email on Server, and other Advanced Settings
I have been frustrated with this issue also. I use my phone for POP email when I am away from my computer. It is almost always business, and I need to keep records of communications in one place. Using Outlook, I archive all old emails to a network server. Since installing my current ROM, I have been unable to find access to the email size, signature and delete handling options. As a result, emails that I delete from the phone also get deleted from the server before I download them to my PC. This is a big problem since I sometimes delete messages from my phone without taking action - planning to deal with them the next day from the office. Dealing with multiple email accounts and up to 50 messages per day makes the phone very cluttered unless I regularly clear them out.
I just discovered the "back door" into the old WinMo style advanced email settings using a tip from another thread regarding email signatures.
I am using the Energy ROM (08-Sep-10, which I love). Here is how to get to the advanced email settings:
1) From any email Inbox (not the Sense screen) tap Menu/Tools/Options to get to the Messaging settings page.
2) Tap an email account on the list.
3) Tap "Send/Receive Schedule".
4) Tap "Advanced Settings" at the bottom of the screen.
5) Choose your option under "When deleting messages:"
Other advanced options are also available this way, including email signatures for each account, as well as download size and scheduling.
I'm happy again!
Tim
Thank you for resurrecting this 9 month old thread.
I too thank you for posting this. I needed to change this on one of my accounts but had forgotten where the change needed to be made. You saved me lots of time searching.
Again, thanks much for the direction.
Sorry to be dim, but I assume I need to change a setting, somewhere. Can anyone please tell me how I can stop messages I have deleted on my desktop popping up on my Desire five, or even ten, minutes later?
Thanks, in advance...
I'm guessing you are talking about emails here? if so, it depends on what type of account you have setup, eg. POP or IMAP.
POP will download each and every message to all mail clients (desktop and phone), unless you have either selected the option to 'delete messages on server' or manually go into the main mailbox and delete the message from there.
IMAP (if your mailbox supports it) is the best option if you view your messages using multiple devices- it keeps all the messages sync'd with each other.
If you're using Exchange then you may find you have cached exchange mode enabled which would cause a delay in the message being deleted from the server.
The option in Outlook 2007 would be found in :-
Tools > Account Settings
Select Exchange account and click change, there will be a check box that will allow you to enable\disable