Develop Bugs

E-mail and USB

Well, I am sure that some people out there might have a similar issue with their device. I have finally been able to setup my e-mail accounts to work properly. I have it turned on to connect to "The Internet" (Wi-Fi on the Dash) every 15 minutes to check for new email. However, when I have the Wi-Fi feature turned off, it won't do it; which is what I want it to do. But when I have it connected to the laptop via USB to charge, it checks for the e-mail. This is pointless as I am already receiving the e-mails on my laptop.
Is there a way that I can have it not use the USB to check for e-mails? I heard in another forum that I can set ActiveSync to "Work" which might resolve the problem. Anyone know how I can do that?
Finally, if that doesn't work, what e-mail applications do you guys recommend? I have my Outlook on my laptop setup so that I receive e-mails from both my account into a single Inbox and I have the option of choosing what account I want to send from. Something like that for the Q/Dash would be very useful.
Oh, and one more thing. Is there a way to have the Q/Dash delete the messages from the server when deleting from the handheld? I would like to be able to filter my messages when receiving them on the handheld so that I don't have to re-read them on my laptop when I get home. If there isn't a setting for it, is there a program that offers this option?
Thanks in advance...

Deleting messages from server
I'm assuming you're using POP and not IMAP to check your messages on your Dash. If so, this is what I do to delete messages on the server:
1. Download messages onto Dash (of course)
2. Delete messages on Dash
3. Empty the Deleted Items folder on Dash
4. Send/Receive messages.
This has the effect of removing the deleted messages from the server. Of course, you must also delete them on the Dash -- so I'm not sure if this is what you're looking for. Another option is to use IMAP...but my email server doesn't support it so I'm using POP.
Hope that helps!
Manzil

Move to Microsoft Exchange you will get Direct Push to your device and will not have to worry ever about e-mail synchronization issues

How would I move to Microsoft Exchange? Can you be a little more specific?

If your school or office doesn't offer it, this is for personal use -- you'll need a hosted Exchange service. There are a lot out there, google 'hosted exchange', or, take a look at the best, http://4smartphone.net
.PoNeH said:
How would I move to Microsoft Exchange? Can you be a little more specific?
Click to expand...
Click to collapse

Anyone know how to change ActiveSync to "Work" instead of "The Internet"?

Change the sync directories.

Can you explain how. I'm really ignorant when it comes to these things.

Don't remember exactly, I found it in the help files, or the manual -- one or the other -- take a look.

chaznet said:
If your school or office doesn't offer it, this is for personal use -- you'll need a hosted Exchange service. There are a lot out there, google 'hosted exchange', or, take a look at the best, http://4smartphone.net
Click to expand...
Click to collapse
If you want a free hosted exchange service that does push email and 1 Gb of storage will suffice, you could also try Mail2Web:
https://services.mail2web.com/signup/mail2weblive/mail2webLive_01.asp

Looks good -- just curious though, I noticed the free version is for use with the @mail2web email address format -- can you pay and use your own domain name. That's how 4smartphone.net works, but I couldn't find info on it at the mail2web site.
reydiodj said:
If you want a free hosted exchange service that does push email and 1 Gb of storage will suffice, you could also try Mail2Web:
https://services.mail2web.com/signup/mail2weblive/mail2webLive_01.asp
Click to expand...
Click to collapse

- not sure, but not a bad trade-off for free, right ?

Call me part of the ingnorant bunch too, but how can I configure POP on my DASH?
I connect through Wifi all the time. When I got to configure "Email Setup" and put my info in, is says contacting server please wait and nothing happens. It tries for a few minutes and then craps out and say it could not connect? But I can browse the web, can view my mail though my web mail accounts and can view my Yahoo account.
Please some advise on this.

you are part of the ignoran bunch! ;P

WM6 Exchange EMail help

I am currently using WM6 and am trying to get EMail through our Exchange server setup; however, my Dash s620 will not properly save the server's address.
The address for our OWA is (ex) mail.email.com:8888/exchange
and this address works fine in Internet Explorer etc, but when I enter this into the phone it removes the /exchange and only saves up to :8888, which then gives me "Error synchronizing" when trying to connect. Our Exchange server does have Exchange ActiveSync enabled along with Direct Push enabled.
Any ideas?
Thanks in advance

I think that you have to check your ActiveSync settings on Exchange. I know that Microsoft have a lot of KB's about that.

It does the same thing on mine, erases exchange, but mine is cool. Are you sure you are putting in the Domain?

jt76542 said:
It does the same thing on mine, erases exchange, but mine is cool. Are you sure you are putting in the Domain?
Click to expand...
Click to collapse
Yeah I've tried every which way I could think of for the login credentials.
I'll sift through some more MS articles tomorrow afternoon, see if I can't find anything... baffled though, really.

K this is going to be a huge PITA I can tell.
I adjusted the Virtual Directory for the default web site in Exchange System manager to point directly to /exchange, eliminating the need for anything after the :8888. It works fine in IE etc, quickly brings up a login prompt. Using the phone's IE and going to the http://mail.email.com:8888 works fine, prompts a login accordingly...
I configured a coworkers Blackberry to use our OWA and it works fine, but I'm not sure if it uses Push Email (Exchange ActiveSync).
What is it about the Dash that won't mesh? The server is not using SSL so I couldn't see it being a certificate issue (maybe it still is?). Is there anyone around who manages an Exchange Server and could perhaps shed some light on common settings that need to be adjusted for Exchange ActiveSync?
Such a nuisance

ActiveSync on the phone reports "The server could not be reached. Please verify the server name." Support code: 0x80072EE7
It reports back with this no matter how I enter the address (which again, works fine in IE). Devil phone

8888 is definetly not standard for publishing ActiveSync.
the software will connect to either MailServer:80 if the SSL checkbox is cleared or MailServer:443 if the checkbox is checked.
don't think you'll get ActiveSync connect to something else.
Why don't you change your port back to 80?
you are already exposing your server to internet without any form of protection (no SSL so your password can be sniffed over the network) and having port 8888 buys you nothing in terms of security since any port scanner will report the port as opened and eventually get the HTTP banner from the IIS Server.
So, get back to a standard config and you'll love your DASH again.
UM

How to keep Outlook Exchange setup after upgrade

Hi,
My touch is used for work.
Everytime I do an upgrade that requires a hard reset, I have to wait until our IT person comes to the office once a week to get my emails setup again.
They will not give me the password as it's the exchange server password I guess.
Anyway to do a backup that will keep the setup/password for after I do the update so I don't have to wait until the guy is in the office?
Thanks.
LIP

Hmm. I have an exchange server at my home (I'm an MCSE/MCT). I don't have this problem.
I don't understand why he won't give you the password. That password should be unique to you. Personally, I don't know any of my client's passwords and I don't want to. Any administrator who knows their client's passwords has set themselves up for a legal mess.
Anyways. Are you connecting through a VPN?

Hi,
I don't understand this either to be honest but I'm not an expert with exchange (I know nothing about it to be honest).
He needed my password as well so I'm not sure what other password he is on about.
We use VPN but I don't know how this works with windows mobile devices.
Thanks.
LIP

There is not a server specific password with exchange, unless for some reason he has isolated exchange on it's own AD Structure and manually creates usersnames in that domain for your email. I've seen IT guys do weird things, so I never put anything to chance.
Here is something you can do before an upgrade.
Go into activesync, then menu->configure server.
Write down all the options and configured settings.
And pay close attention to the username\domain field in the second screen. If that is the same as what you sign in with at work, then there is not another password.
The only problem I see you running into if it is the same password you normally use, is maybe he did not use a trusted CA for the server's certificate.
If that is the case, you will get the yellow exclamation error saying there is a problem with the server's certificate.
Easy fix for that, go to the server's address on your laptop/desktop, and save the certificate to a file. Then import it on your phone and you should be good to go.
Now in regards to the VPN... You normally do not see a vpn in use unless they allow you to access the resources on the domain from your phone. (Sharepoint, and exch2007 shared folder access for example)
If they are, you would have some additional vpn software installed or are using the built in vpn configuration.
That would be under Start->Settings->Connections. Under "My Work Network" tap "Manage existing connections". At the bottom, tap VPN.
If you see something in here you are using a vpn. If you don't, you probably are not, unless you see some vpn client installed in your programs.
Hope this gives you enough info to give it a try yourself after the next upgrade.
Good luck, and best wishes.

exchange set up

Hi all new here and got question regarding my new TP2, Im trying to setup my TP2 to sync with exchange but can not get it to work. I already inputted the username, password, domain, and also the OWA access information. My work's OWA address goes like this www.myjobaddress.com/extension , But after trying to sync it and when I check again it would just show www.myjobaddress.com without the "extension."
Is there a step-by-step guide somewhere? Is there anything else I need to do?
Thanks all in advance

yeah your server name in activesync shouldnt have the "extension". An Exchange server is an exchange server - with a FQDN: owa is a website residing at an addresss - sometimes with path after server name, not always, depends on the admin and the complexity of the setup.
i know that my owa address is waay diff than my activesync, etc server name.
Your admin or 3rd party provider should be able to give you a little config util that will setup your device properly, usually downloadable from a formatted txt msg. Or if you have access to your personal exchange control panel you should be able to get it from there - at the very least the correct info.
Hope this helps a little...

From what I've seen the OWA setup follows the standard as such webmail.company.com
It's been the same format in all the jobs I've had that had OWA access.
The other thing you can do is use Google Chrome, enter your OWA address then once it connects, on the new page that opens you can see the URL. It'll start with the format above.
The other thing you'll need is the domain name. And at times, that domain isn't the same as the company name. So you need to ask your Exchange admin.
All of this of course assumes your company is on Exchange 5.5 or 2007. If not you're not going to be able to get push email.

Thanks for the replies guys....I was able to get it to work. What I did was explicitly input this address "http://www.comanyname.com/exchange"
then just re-entered my username, password and domain. I had username in this format earlier "domain\username", I just removed the "domain" and entered just the username and it started syncing.
Thanks again guys

Help w/ Exchange email...

I can't get my exchange setup and am really wanting to find a way to at least get (don't need to respond even... just view).
I have all my info the phone asks for for exchange, but I get the following message when it trys to connect:
Your Microsoft Exchange Server account does not have permission to synchronize with your current settings. Contact your Exchange Server administrator.
Click to expand...
Click to collapse
I've also tried setting up a rule in outlook to forward all incoming mail to a gmail account and that's not working either.
Are there any other options I have here? Corporate won't even talk to me (I tried) because they support ONLY phones they provide and they didn't provide this one (they're blackberry fanboys).
I used to have a blackberry (not one they provided) and could get email fine on it through BIS. Is there anything like BIS for phones other than BB? Something where you set up an exchange account online with the service and they then forward the mail to your phone or something?

I was able to setup my Exchange support no sweat. This is the first android device available in the US that can handle the harsh security policies set forth by my company. Works great.
You need to make sure you have the following info:
Account name
Password
Domain
Email Address
Server <this may be your issue>
whether or not they support SSL
The server is most likely not "yourcompany.com". For example my company uses "webmail.yourcompany.com". Secondly, your account name should be the same as your email address with the "@yourcompany.com" part. Its possible for it to be different. You should be able to get the domain name from your corporate PC/Laptop. aside from that, just try with the SSL option. If that fails try it again without.

byproxy said:
I can't get my exchange setup and am really wanting to find a way to at least get (don't need to respond even... just view).
I have all my info the phone asks for for exchange, but I get the following message when it trys to connect:
I've also tried setting up a rule in outlook to forward all incoming mail to a gmail account and that's not working either.
Are there any other options I have here? Corporate won't even talk to me (I tried) because they support ONLY phones they provide and they didn't provide this one (they're blackberry fanboys).
I used to have a blackberry (not one they provided) and could get email fine on it through BIS. Is there anything like BIS for phones other than BB? Something where you set up an exchange account online with the service and they then forward the mail to your phone or something?
Click to expand...
Click to collapse
BIS is different than Exchange, it connects to Exchange but does it's own thing with email, calendar, etc..
If you have never connected to your Exchange server using ActiveSync, it would need to be configured on the Exchange server.
The forwarding is also an Exchange server side configuration that the "fanboys" would need to setup.
I know you can have gmail check email on an external account, did you try configuring that?

okay... so if you don't mine i'll post the info you're saying i need with what i think the information is based on what i'm pulling from my outlook on my work computer. i'll change the info though to keep things secure. this is what i'm asked for when i try to create the account and what i'm entering:
email address: firstname.lastnameATcompanyDOTcom
server address: two options here and i've tried both. the first is listed as the microsoft exchange server on the first window that comes up when i select the account: letters-letter22.ab.lettersDOTnet the second is listed under more settings > connection > exchange proxy settings: ab.lettersDOTcom
domain name: i'm not sure of this one but figured it was one of two things. the first would be what i type in before my username when logging in: ab-letters (so when i log in i type (ab-letters\username). the second would be the url for the OWA option which is: companymailDOTcom
username: again, i've tried two options one is just my username and the other is my full login as needed when logging into outlook or OWA (ab-letters\username).
password: password
and i've tried with both the ssl box checked and not checked.
that said, what am i missing or entering wrong? thanks for the help!

mycomputerisjunk said:
BIS is different than Exchange, it connects to Exchange but does it's own thing with email, calendar, etc..
If you have never connected to your Exchange server using ActiveSync, it would need to be configured on the Exchange server.
The forwarding is also an Exchange server side configuration that the "fanboys" would need to setup.
I know you can have gmail check email on an external account, did you try configuring that?
Click to expand...
Click to collapse
i tried the gmail option. said the server didn't allow for pop access.

use the address you use to access webmail. usually it's
owa.company.com
webmail.company.com
mail.company.com
if they don't allow MS ActiveSync I don't know what you can do.
if POP or IMAP is not an option, and the forward is not working (most companies don't allow that as a data leakage prevention) there is little to nothing you can do.
just weird they don't allow ActiveSync. you would read emails out of the office and become more efficient. very bad business policy.

when i log into OWA... the address is:
h t t p s :// w w w .companymail.com/OWA/
(sorry for the spacing... won't let me post urls)
will that not work?

byproxy said:
okay... so if you don't mine i'll post the info you're saying i need with what i think the information is based on what i'm pulling from my outlook on my work computer. i'll change the info though to keep things secure. this is what i'm asked for when i try to create the account and what i'm entering:
email address: firstname.lastnameATcompanyDOTcom
server address: two options here and i've tried both. the first is listed as the microsoft exchange server on the first window that comes up when i select the account: letters-letter22.ab.lettersDOTnet the second is listed under more settings > connection > exchange proxy settings: ab.lettersDOTcom
domain name: i'm not sure of this one but figured it was one of two things. the first would be what i type in before my username when logging in: ab-letters (so when i log in i type (ab-letters\username). the second would be the url for the OWA option which is: companymailDOTcom
username: again, i've tried two options one is just my username and the other is my full login as needed when logging into outlook or OWA (ab-letters\username).
password: password
and i've tried with both the ssl box checked and not checked.
that said, what am i missing or entering wrong? thanks for the help!
Click to expand...
Click to collapse
Your Email:firstname.lastnameATcompanyDOTcom
Your Server: companymailDOTcom <-- most likely your OWA server
Yoru Domain: ab-letters <--- from ab-letters\username
Accountname: username <-- from username
password: password
That should be enough. Of coarse try the SSL option both ways.

Here.. When we deployed our exchange server this is how we setup the server.
The main 2 things you need to know is email server and active directory domain. For this example ill use:
Email Server: mail.company.com
Domain: company.com
So..
Email: [email protected]
Server: mail.company.com
Domain: company.com (in some cases, it can be left blank)
Username: myname
Password: pass
Depending on how things are configure, sometimes you may need to use company\myname as the username, but most times not.
Also, as I mentioned before.. It really depends on how things are setup. If the server admins don't allow activesync, your out of luck. Also, things like hub transport servers in the mix can effect how email is accessed as well. If your admins can't give you the info you need for this... Um, perhaps they need to find other work.

mycomputerisjunk said:
Domain: company.com (in some cases, it can be left blank)
Click to expand...
Click to collapse
By domain, it looking for your PDC (Primary Domain Controller). Not your companies URL domain unless you somehow named your internal PDC the same thing.
This would be the part that he types just before his username during his authentication sessions.
Let us know how you fair.

tried every suggestion offered here. sadly, no dice. i get the same security warning i mentioned in my first email. given that my previous BB was NOT issues by corporate yet i was able to retrieve work email fine (through BIS of course), i can only assume that they've somehow managed to set up the system so that it doesn't work with anything other than BIS or BES.
looking for any other possible solutions/alternatives. as i mentioned before, the whole forwarding thing didn't work so unless there's another way, gmail isn't even an option. any thoughts?

All out of ideas for getting email and events pushed to your phone. You can use the HTC Sync App and do it at the desktop. Also the OWA client works great in the web browser.
Lastly, you can escalate internally, but I'd recommend writing up a small business case to demonstrate the benefits before you do so. They did that in my company and that got use away from having to use Good Link.

If you can get your exchange administrator to agree to allow Activesync connections for retrieving mail, you could use an app like Nitrodesk's Touchdown v5 (for 2.0 and above).
Been using it on my Droid and it's stable and reliable if a bit choppy when swapping inbox folders.
Hope that helps.
Sent from my Droid using the XDA mobile application powered by Tapatalk

ya. i tried that one too just in case to i knew for certain it was on their end and not something with the phone. nice program.
sadly... no help. there's no way i'm going to convince them to do anything different than what they're doing now. when i say i work for a corporation, i mean i work for a CORPORATION. LOL. it's frikin huge with tons of employees, all over the world. that makes me a tiny little bug. LOL. when i made my call to IT they wouldn't even talk to me about anything email-cellphone related since i'm not high enough to even be considered for a corporate issued BB. LOL.
i do have one more chance. i can't remember what options are available in BIS, but my wife is going to take over my storm1 now that i have the new incredible. we're going in today to make the swap. my hope is that i can set my work email up in BIS as i did before but then auto forward it to a gmail account from within BIS. will be nice if i'm able to do this though it's still stupid that they don't let their frontline workers have access from their personal cellphones.

well, i made a bit of progress today. i still haven't connected yet, but after adding my account to BIS i was able to view the email server it uses to connect to the exchange server which is different from the one i was using before.
that said, i'm not getting that security msg i was getting before. now, though, i keep getting a message saying i can't be authenticated. i've tried lots of different options for the username to see if i could get in with no luck. any thoughts? i feel like i'm closer... but still so far away. thanks for the help!

cyberstraz said:
If you can get your exchange administrator to agree to allow Activesync connections for retrieving mail, you could use an app like Nitrodesk's Touchdown v5 (for 2.0 and above).
Click to expand...
Click to collapse
Personally, I like the one built in to incredible more than the touch down app. I can see it all using the HTC widgets in Sense. Its very nice.

found a work around i thought i'd share. it's not great by any means, but it lets me view work email on my phone.
i setup a seperate gmail account just for work. then in outlook on my work computer i added the gmail account as an imap. then i created a rule to copy all incoming mail to the gmail inbox folder in outlook. this then syncs (obviously) with the gmail account and i pull the gmail to the phone through the native gmail app. it requires me leaving my computer at work on 24/7 but it's the only solution i could come up with for the time being.

Can anyone confirm if the incredible deals with the issues raised in this post ? code.google.com/p/android/issues/detail?id=4475 e.g. remote wipe/Simple Pin request etc?
Thanks.