I just recently tried out these new roms (Ricky's and Kavana's), and I absolutely love them. Such a huge difference than using T-Mobile's Rom. I'm just having 1 issue, but it's enough to make me have to roll back to T-Mobile.
ActiveSync syncs up with my company's web exchange server, incoming mail is pushed just fine, mail folders/contacts/calendar all sync perfectly. The only trouble is, when I send an email from my exchange account, I get the following ActiveSync status error:
"One or more e-mail messages were not sent. Please delete the messages that are still in your Outbox and then create and send them again". Sure enough, the message I just composed is in my outbox.
Here is where the weirdness comes in - my email is actually sent successfully, but my phone doesn't know. What ends up happening, I start spamming people with multiple emails, because every time it syncs, it successfully sends the same email again - but still thinks it errored out.
Everything else works perfectly, Edge, GPRS, wi-fi, incoming/outgoing voice calls, receiving email. I've gone back and forth to T-Mobile, written down settings, and everything matches up. Tried Kavana's Rom, Ricky's (a couple different versions of each). Same thing happens if I'm using the Edge connection, or wi-fi. The only rom that works off the bat is T-Mobile's.
So, my phone works, but doesn't seem to know it works.
tyia
My ISP's mail server is an IMAP server. I have entered all of the info correctly and I am usually able to connect and receive and send email without issue. However I am seeing a few consistencies:
1) Occasionally it won't be able to send and/ or receive email. I do get an error about network coverage, settings, etc. but I have changed nothing from the last time I used it. Often, shutting down the phone and removing the battery for ten minutes will resolve the issue. Sometimes, it seems that it works thru WiFi but not through T-MO phone service, other times it's exactly reversed (maybe switching between the two is the problem?). It seems that I D/L'd a patch or found some system setting change for this problem on XDA-dev for my old silverface Dash (I now have a Dash 3G), but I can't find it anymore despite two hours spent searching the forums.
2) None of my self-created subfolders on the IMAP server are D/L'd to my Dash. Additionally, email deletes are not transferred either direction. Email deleted on the phone stays on the server and vice-versa. (Yes, of course I checked the "Remove from server " check-box)
Any help is appreciated!
-GoJ
Ok, I've posted this on here before and on the AT&T forums, but it's still an issue even with trying different solutions. I currently have the Tilt 2, previously had the Samsung EPIX. I have two email accounts set up on my phone, SBC Global and hotmail (mainly for consistency testing). When using the default WM 6.5 MMS settings my phone will check for e-mails at the regular intervals that I set it to, however it will only UPDATE my phone randomly. Even if I was to do a send/receive it'll check for new messages, and then disconnect without updating my in box. I had this issue with my EPIX but figured it was my e-mail account but I've heard other people aren't having issues with it.
After some feedback I downloaded Seven to use as a push e-mail service on my phone. Most of the time it'll stay connected, but there are periods that it will not connect (has been down for 4 hours today so far) and only a soft reset will fix it. This usually fixes both connection types, but again for how long is not known.
I have tried setting my e-mail accounts up for POP3 and IMAP4. But as I can send/receive and get updated e-mails some times I don't think this is the issue.
Please help as I'm pulling my hair out with this!
have you changed your password recently ?
you could also try deleting the e-mail account on your phone and starting over !
I haven't changed my password for a long while now, and I know that's not it as it'll connect.
I've tried deleting and re-adding the email multiple times. I've even gone as far as hard resetting the phone.
Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
So, I've had my Galaxy SIII for about a month and a half and everything seems to work great except for the Exchange email app. Since I've had it, I've had to remove and delete all data related to the Exchange app from the app management (Calendar, Email, Contacts, etc.). This has happened to more than just me. As I do IT work for a university, we have several students, faculty, and staff who have this device, on various networks, who are having the same trouble. These are also on different Exchange servers (students are on a Microsoft managed one and faculty/staff is on an in house server), so I don't believe its just the Exchange server that I'm connected to. Its really frustrating that I have remove and readd the Exchange account every few weeks since all of my contacts are pulled from the Exchange server.
Not sure if anyone else has experienced this, but if so, I was wondering if anyone had a solution to this problem.
Also, since the last time that I had to readd the account, I cannot change the default notification sound. The option is greyed out and the Dew Drops tone is selected. IMO, this is the most worthless tone on the device and I can never hear it when it goes off. If anyone has any ideas as to why I cannot change the notification tone, I would really appreciate it. I use the email account for work and I receive emails daily, so its a little frustrating that I can't hear my email notifications.
I'm not exactly sure what your first problem is. Why do you have to delete data to the exchange app (is this the main stock email app)? I've had no problem with mine.
For your second issue the ringtone being grayed out, make sure you don't have the phone's ringtone volume on silent or vibrate, that will grey out the box.
Not sure if it is the same, but I have a similar problem. Mine seemed more tied to the wifi network the phone was on than anything else.
If I leave one wifi network, then go on 4G, then to a new network, my Exchange servers will not always connect. If I stay put and toggle off wifi, my exchange server will connect over 4G just fine. Or if I do what you suggest by basically deleting the account, it will connect to the exchange server on wifi.
I noticed it most at work - turn the phone on when I leave the house, get to work and connect to wifi, exchange works fine all day. Drive home, walk in the house, and can not connect to exchange server (though wifi internet connection works). My resolution - restart the phone when I walk in the house in the evening. That worked every time. Annoying - yes, but better than deleting and re-adding the account.
Not sure if it is still an issue with the JB update since my work wifi has been out since then. I did a bit of research, and the best explanation I could come up with was something to do with my home router not releasing the phone when I left, and then not allowing it to reconnect fully (I'm not an IT person, so that is as technical as I get). I noticed the behavior other places with wifi as well, but not 100% of the time.
Hope this helps you narrow down your issue.
I had to clear the data from the app manager as it would not connect to the exchange server again when I readded the account without doing this. Not sure what the deal is. Also, I keep having to change the server address. We have 3 different addresses that mobile accounts should take and I have to rotate through these. It appears that the generic outlook.com will no longer find the server with the Galaxy S3.
As for the switching wifi networks affecting it, that may be an issue. We have a couple of WPA2 networks where I work and one of them gives me authentication errors stating that the username and password is incorrect. If I keep trying to connect, it eventually will without having to retype the password in. Never had this issue with the wifi or the exchange server on my Atrix. Just restarting the phone does not solve the issue for me either. It refuses to connect whether its on wifi or LTE.
As for changing the default ringtone for messages, it was greyed out due to being on vibrate...Seems strange that they would do this as everything else (messaging, gmail, etc.) can all be changed while on vibrate. I also have to change this option in two different places, the general settings and the actual account settings, otherwise it will not take affect. Seems like an odd design.
I was hoping that the JB update would fix some of the wifi and exchange issues, but it appears that it hasn't. I guess I will just have to deal with exchange breaking every few weeks...