Develop Bugs

Send/Receive e-mail using Wifi OR GPRS - help!

Going away next week so I want to bea ble to check my POP3 NTL email via GPRS.
At the moment I have my XDA iiS set up so I can check the email via my WiFi connection at home. This works ok, and I can send or receive with no problems.
However, when I try to create a new Messaging account, I'm really struggling.
FYI, my mobile company is Virgin and my email ISP is NTL.
I've already created the standard GPRS connection through Virgin, which works for for internet browsing etc.
So far i've:
1 - created a new messaging account called "NTL via GPRS" (to differentiate from the wifi account)
2 - Input my NTL email address
3 - User Information - my usual NTL user name & password
4 - Account type is set to POP3
5 - Incoming Mail Server is set to POP.NTLWORLD.COM
6 - Outgoing Mail Server is set to SMTP.T-EMAIL.CO.UK (i believe this is because Virgin actually runs on the T-Mobile network?)
When I click on the send/receive button, the GPRS conection is made, but then all that happens is the progress indicator just says, "connecting..." for ages, then I get 2 error messages - "timed out waiting for server - please retry" - and "Messages cannot be dwnloaded to your mobile device. Make sure you are connected and that your email account settings are correct."
Does anyone have any idea what I'm doing wrong? Any help would be massively appreciated - thanks.

3 - User Information - my usual NTL user name.... did you set name only? try set [email protected]

Was anyone able to help here. I have exactly the same robelm with Tmobile in the UK. I would like to be able to send mail via GPRS but can't. I can receive it and I can do both on wifi.

The problem is some weard logic from the ISP's. You probably have an email account with the ISP that gets you your internet connections as well at home.
When using WiFi @ home you still send your email via your own ISP.
When you send email via GPRS, the email will be send via your GSM/GPRS provider of your sim-card which will be another telco/isp.
For some reason telco's/ISP won't allow you to send mail, using the smtp (outgoing mail) server of your own ISP. This is why it won't work via GPRS.
It very much depends on your telco company to get this working. I know the trick for vodafone in the Netherlands, but that won't help you I think. Most of the time some smart "googling" will help.
I my case the trick was to get an free account via the website of MyVodafone.nl
and on the PDA I defined an email account with an outgoing mail server that requires autentication and as autentication I used the u/p I created on the vodafone website. And the address of the outgoing mailserver in my case is authsmtp.vodafone.nl

Problems sending email via GPRS

Can anyone help.
I use the ordinary pre-installed outlook program on my MDAIII. I have always been able tos end and receive pop email over wifi and I can receive email no probelms via gprs. However, when I send messages via gprs they come back as undeliverable. I don't think it used to happen all the time but I think it is doing now.
I have never changed the rom versions or done anything like that so I shouldn't have done it any serious damage.
Any help anyone?

Check if your e-mail acount provider needs password for outgoing emails. If so, probably writing your user name and password which you use to read your incoming mails to outgoing mails section will solve your problem.

nonereal said:
Check if your e-mail acount provider needs password for outgoing emails. If so, probably writing your user name and password which you use to read your incoming mails to outgoing mails section will solve your problem.
Click to expand...
Click to collapse
Thats sounds logical - although wouldn't that affect me sending mail via wifi? it works fine via wifi - just not GPRS?

That's also logical. :wink:
If your mail account provider needs an SSL connection and specify the incoming and outgoing ports, your GPRS carrier may not support this kind of connection.

SOrry to be dim but I am not sure I am quite with you. I know that some of my emails have previously got through but have no idea why this has changed. DO you know how I need to check these settings as I am not sure about it at all.
thanks so much

mobilecat said:
Can anyone help.
I use the ordinary pre-installed outlook program on my MDAIII. I have always been able tos end and receive pop email over wifi and I can receive email no probelms via gprs. However, when I send messages via gprs they come back as undeliverable. I don't think it used to happen all the time but I think it is doing now.
I have never changed the rom versions or done anything like that so I shouldn't have done it any serious damage.
Any help anyone?
Click to expand...
Click to collapse
The problem is some weard logic from the ISP's. You probably have an email account with the ISP that gets you your internet connections as well at home.
When using WiFi @ home you still send your email via your own ISP.
When you send email via GPRS, the email will be send via your GSM/GPRS provider of your sim-card which will be another telco/isp.
For some reason telco's/ISP won't allow you to send mail, using the smtp (outgoing mail) server of your own ISP. This is why it won't work via GPRS.
It very much depends on your telco company to get this working. I know the trick for vodafone in the Netherlands, but that won't help you I think. Most of the time some smart "googling" will help.

solved
Although it was long winded andnot exactly easy I have solved this by the most logical method.
I have kept my settings the same for my 3 pop email accounts (same ISP) for wifi and set up one new one called gprs etc. for sending mail by gprs with the outgoing server as smtp.t-mobile.co.uk rather than that of my isp. Thanks very much for sending me in the right direction.
Warning to anyone else struggling with similar probelms - you need to keep the acounts seperate I think. have one for wifi and one for gprs as the outgoing servers are going to be different and the blasted machines can't cope with automatically switching.
thanks to all concerned.

Can only receive emails, can't send

I used the proxy settings at the HTC Wiki to setup my Dash with my T-Zones internet. Internet works fine. I'm having a problem with sending mail. I can receive mail fine. When I go to send I get this message:
"The following errors occurred while sending and receiving messages:
the messages cannot be sent . Be certain you have network coverage and that your account information is correct and then try again."
I have a strong signal, get all my emails, can browse the internet.This problem just started happening. WM6 Beta worked fine. Any ideas? Thanks in advance.

I'm having a similar problem. I just tried to setup windows live mail, and it only works over wifi. I get that network coverage error every time I try and sync mail over edge.
I didn't use live mail frequently with the beta, but it definitely worked over edge when I did use it....Seems like something is up.

T-Zones service doesn't included email, sounds like they're starting to close up the loophole that allowed you to use it with the T-Zones plan in the past? I think you'll find some other things not working as well, like Messenger?

Incoming v. Outgoing Servers
Your incoming and outgoing servers need to be different. If you can use your home wifi, but not edge to send, that means that you have your isp's info in the settings.
I originally made an IMAP account that could receive anywhere, but could only send when I was using a wifi network for which iIknew the outgoing server (ie. my home wifi). I used the "set up my email" option that tmobile offers, it works pretty well, since it configures the phone to send and receive. I pay for the 5.99 T-Zones plan, and this function works for me. Just make sure you log into your my.tmobile.com account and turn the text message alerts off (they send you, and charge you for, a text message every time you receive a new email).

They're definitely doing something. I can now send and receive from my aol account, but my .mac account keeps asking for my username and password. I can't login.

In the past in the settings of a pop account you can go into email setup and choose "Network Connection: Wap", in wm6 final there is no choice for wap. I think that is what is causing the problems
chaznet said:
T-Zones service doesn't included email, sounds like they're starting to close up the loophole that allowed you to use it with the T-Zones plan in the past? I think you'll find some other things not working as well, like Messenger?
Click to expand...
Click to collapse

uwashock said:
In the past in the settings of a pop account you can go into email setup and choose "Network Connection: Wap", in wm6 final there is no choice for wap. I think that is what is causing the problems
Click to expand...
Click to collapse
I noticed this as well, both on my Dash and my Vox. My Vox can use T-Zones to get on the internet with the proxy settings. Email had been working fine since I got it on Friday. The strange thing is is I can send email and receive with my aol accounts fine now (this morning they weren't working, only being able to receive).
My. mac account on my Dash now only is getting incoming mail, I can't send out. Earlier this morning I couldn't even log in or get incoming mail.
T-Mobile is definitely doing something because my aol accounts on both phones send and receive fine, now (hope it lasts)
Gmail is also working now, sending and receiving messages.
Hopefully they are just updating their servers since the official release is coming Friday, at least I hope this is what's going on.

as of 9pm EST even connecting Via WiFi I can't send out mail using my .mac account, only receive.
I get the error "the message cannot be sent. Be ceratin that you have network coveraage and that your account information is correct and then try again."
I can' t understand why I'm getting this using WiFi
Gmail, aol still work fine on both T-Mobile EDGE and WiFi.

Uh-oh... looks like I might be going back to WM5.

Easy fix.
Use the proxy, except for everywhere it says use WAP Network under GPRS and Proxy settings, use Work.
Then make sure your IE uses work and your email uses work.

If you can get your IE working but not your email, here is your fix.
for each email account, go to tools>options>select your account> keep going through your email setup until you get to advance server settings.
click on advance server settings, and under network connection, select the same connection that you use for IE.. (should be anything except The Internet)
select it, then hit done (but you aren't done)
it should take you to the previous screen, then hit next, until you get to finish.
You have to make sure you hit finish to save your settings.

Usually if you can't send from your device you might not have set smpt relay on on your webmail account or enabled pop/smpt in general. I had that with a secure server account that I use for buisness and once I had set the settings to turn smpt relay on I had no problems - except it usually works better if i input the password manually. Gmail I have never had problems with after enabling pop.

Yahoo Mail

When I try to send messages it tells me that an error occurred and that it couldn't send the message. I don't know how this can be, because it retrieves my mail, it just won't send it. ???

You mean with Pocket Outlook using SMTP? (You must be a yahoo plus subscriber)
I have the same problem and managed to trace it down to the following:
The built in SMTP program does not authenticate itself 100% by the book. Can't tell exactly but I saw in the server log that it did something funny after HELO.
This causes some mail servers (on the receiving end) to ignore the mail entirely or think it's spam.
I only have this issue with my yahoo account though. Others (e.g. gmail) work fine from Outlook.
Hope it gets fixed in WM6...

T-mobile has a work around.
1) Go to T-Mobile and setup a email forwarding account (Set your phone as a MDA NOT A Dash
2) Turn off email forarding for incoming
3) ON Dash - Change outgoing SMTP to: myemail.t-mobile.com
4) Change user name (Use different than login - because you will still login to Yahoo using the pop or IMAP server to your10digitphonenumber:1
5) password is your yahoo password
Also change NO SSL on outgoing, and outgoing requires authentican checked.
This is also required if you use the dash as a modem on your laptop. I could not sent SMTP Trough T-mobile connectiosnt o laptop, but could if connected via a wifi connection that was not t-mobile.
Charles

I have wm6, it used to work. I will try that, but i don't see why it just stopped working all the sudden when it used to....

Problem Official WM6 smtp email

Hello
I didn't find any info this kind of problem what i have after updating mobile 6.
So i have email account on internet and i can receive mails to my tytn but cannot send any mail. i also try to start internet share and send mail with my computer but i get error what says "cannot connect smtp server" what the hell is wrong.
If i connect normaly my tytn to active sync i can send mails and receive mails with same setting thru my DSL. But with 3G or GPRS i cannot send mail. everything else is working and has been working before update to wm6.
B.R
Seppo Somppi

What SMTP server are you using?
You should be using the one from your internet provider, which - when
using your mobile phone as internet acces device - is your mobile
operator.
Jörg

I use my DSL internet provider mail service, It has been working exatly with same settings before, and now i'm able to receive all mails from imap.netikka.net mail server but cannot send email outgoing SMTP server "mail.netikka.fi"
I can send and receive emails with my computer thru DSL normaly so that mail server should be ok. Something has to be wrong in wm6 settings some security problem maby.

The mail server is ok, but quite often one cannot access an smtp server
from outside the providers' network (sometimes access is possible from
outside with a logon and a password). This is a common security measure to
avoid their mailservers being used for spam.
So if you connect via a provider A, you can fetch mail from anywhere, but
you should send mails via the smtp server provider A has (regardless of
where your mail comes from). If you then connect via a provider B, you can
again fetch your mails from anywhere, but you cannot use the smtp server
of provider A; you need the one provider B has.
Try first using the smtp server from your mobile provider, if that doesn't
work it is indeed something in wm6.
Jörg

Thanks for info, I set now my phone operator outgoing smtp server address and now mails are going out also.
So case closed.

sompse said:
Thanks for info, I set now my phone operator outgoing smtp server address and now mails are going out also.
So case closed.
Click to expand...
Click to collapse
Actually, the smtp stuff gives rise a problem I also want to warn you for... If you connect to multiple networks with your TyTN (e.g. wifi and 3G), you basically would want to be able to change the smtp server to suit your needs (e.g. on wifi you need the smtp server of your dsl provider, on 3G the one of your mobile provider). There is no mechanism foreseen in Messaging to achieve this.
As a workaround, I duplicate my mail accounts, but with different outgoing settings (most just go back 3 days or so): i have for instance "mymailbox (provider one)" and "mymailbox (provider 2)". Depending on the network via which I connect, I need to select the appropriate mailbox before choosing "new" or "reply". This way, the correct smtp server is used when I send a mail. It is not an elegant solution, but I haven't found another way. If you have an smtp server that requires you to log on to send mails, chances are you can access that one from anywhere.
Jörg

Yes i have now that problem that in 3g network mail goes out but not my DSL wifi but i can live with that. But still it is quite weird that with WM5 my DSL provider smtp server works even 3g and wifi but not with WM6.

If you can log on to the smtp server, it could be possible to use it regardless of your connection.
Perhaps you can test it when you use your laptop to send emails, but connect via your mobile operator to internet. If that works, it ought to work with wm6;
but I doubt it to be possible without logon.
Jörg

V J said:
Actually, the smtp stuff gives rise a problem I also want to warn you for... If you connect to multiple networks with your TyTN (e.g. wifi and 3G), you basically would want to be able to change the smtp server to suit your needs (e.g. on wifi you need the smtp server of your dsl provider, on 3G the one of your mobile provider). There is no mechanism foreseen in Messaging to achieve this.
Jörg
Click to expand...
Click to collapse
Agreed this is a flaw in WM6, shoul be possible to quickly toggle between different settings for SMTP.
I have the same problem, two years ago this was not an issue I could then use the smtp settings from our domain on phone and in office (dsl), this no longer works even with the DSL connection in the office we have to use smtp of the internet provider.