Develop Bugs

Problems sending email via GPRS

Can anyone help.
I use the ordinary pre-installed outlook program on my MDAIII. I have always been able tos end and receive pop email over wifi and I can receive email no probelms via gprs. However, when I send messages via gprs they come back as undeliverable. I don't think it used to happen all the time but I think it is doing now.
I have never changed the rom versions or done anything like that so I shouldn't have done it any serious damage.
Any help anyone?

Check if your e-mail acount provider needs password for outgoing emails. If so, probably writing your user name and password which you use to read your incoming mails to outgoing mails section will solve your problem.

nonereal said:
Check if your e-mail acount provider needs password for outgoing emails. If so, probably writing your user name and password which you use to read your incoming mails to outgoing mails section will solve your problem.
Click to expand...
Click to collapse
Thats sounds logical - although wouldn't that affect me sending mail via wifi? it works fine via wifi - just not GPRS?

That's also logical. :wink:
If your mail account provider needs an SSL connection and specify the incoming and outgoing ports, your GPRS carrier may not support this kind of connection.

SOrry to be dim but I am not sure I am quite with you. I know that some of my emails have previously got through but have no idea why this has changed. DO you know how I need to check these settings as I am not sure about it at all.
thanks so much

mobilecat said:
Can anyone help.
I use the ordinary pre-installed outlook program on my MDAIII. I have always been able tos end and receive pop email over wifi and I can receive email no probelms via gprs. However, when I send messages via gprs they come back as undeliverable. I don't think it used to happen all the time but I think it is doing now.
I have never changed the rom versions or done anything like that so I shouldn't have done it any serious damage.
Any help anyone?
Click to expand...
Click to collapse
The problem is some weard logic from the ISP's. You probably have an email account with the ISP that gets you your internet connections as well at home.
When using WiFi @ home you still send your email via your own ISP.
When you send email via GPRS, the email will be send via your GSM/GPRS provider of your sim-card which will be another telco/isp.
For some reason telco's/ISP won't allow you to send mail, using the smtp (outgoing mail) server of your own ISP. This is why it won't work via GPRS.
It very much depends on your telco company to get this working. I know the trick for vodafone in the Netherlands, but that won't help you I think. Most of the time some smart "googling" will help.

solved
Although it was long winded andnot exactly easy I have solved this by the most logical method.
I have kept my settings the same for my 3 pop email accounts (same ISP) for wifi and set up one new one called gprs etc. for sending mail by gprs with the outgoing server as smtp.t-mobile.co.uk rather than that of my isp. Thanks very much for sending me in the right direction.
Warning to anyone else struggling with similar probelms - you need to keep the acounts seperate I think. have one for wifi and one for gprs as the outgoing servers are going to be different and the blasted machines can't cope with automatically switching.
thanks to all concerned.

Help - New person needs help.

Hi all,
Recently joined the world of PDA's after realising the smartphones werent really that smart or good at anything, just average at a bit of everything.
Got myself and MDA iii which is on my t-mobile contract. I also have a google mail account.
I've managed to set up my PDA to receive my gmail emails but I can't send, every time it's saying "Unable to connect to the outgoing mail server. Verify the server name is correcnt, then try again to send and receive mail."
But I'm receiving mail. Can anyone help. I'm glad I got this far to be honest, I'm a complete techno muppet normally!!!
Help

Mail has two sides to it, sending and receiving.
If you get your mail your pop settings are fine
If you dont get your mail your SMTP settings are NOT Fine.
Inorder that users do not use a smtp server for releying mail many porividers block the sending of mails if you are not on there network or need you to authenticate on that server.
here is a home example.
My PDA is connected over wifi to a ADSL from my internet provider FASTNET
My pop mail I get over wifi (thus the ADSL) from my pop provder POPMAIL.
Thus I am no the FASTnet Network and need to send via FASTNET smtp.
If I try to send over POPMAIL it wont work as it is blocked by POPMAIL as I am comming from a differnet network (that of FASTMAIL).
So set up your account over your network provider.
Hope that helps

You could also try the Gmail App midlet for checking/searching/sending mail. Go to gmail.com/app on your PDA, and try it out. You use the Midlet Manager to run it.

Yahoo Mail

When I try to send messages it tells me that an error occurred and that it couldn't send the message. I don't know how this can be, because it retrieves my mail, it just won't send it. ???

You mean with Pocket Outlook using SMTP? (You must be a yahoo plus subscriber)
I have the same problem and managed to trace it down to the following:
The built in SMTP program does not authenticate itself 100% by the book. Can't tell exactly but I saw in the server log that it did something funny after HELO.
This causes some mail servers (on the receiving end) to ignore the mail entirely or think it's spam.
I only have this issue with my yahoo account though. Others (e.g. gmail) work fine from Outlook.
Hope it gets fixed in WM6...

T-mobile has a work around.
1) Go to T-Mobile and setup a email forwarding account (Set your phone as a MDA NOT A Dash
2) Turn off email forarding for incoming
3) ON Dash - Change outgoing SMTP to: myemail.t-mobile.com
4) Change user name (Use different than login - because you will still login to Yahoo using the pop or IMAP server to your10digitphonenumber:1
5) password is your yahoo password
Also change NO SSL on outgoing, and outgoing requires authentican checked.
This is also required if you use the dash as a modem on your laptop. I could not sent SMTP Trough T-mobile connectiosnt o laptop, but could if connected via a wifi connection that was not t-mobile.
Charles

I have wm6, it used to work. I will try that, but i don't see why it just stopped working all the sudden when it used to....

Problem Official WM6 smtp email

Hello
I didn't find any info this kind of problem what i have after updating mobile 6.
So i have email account on internet and i can receive mails to my tytn but cannot send any mail. i also try to start internet share and send mail with my computer but i get error what says "cannot connect smtp server" what the hell is wrong.
If i connect normaly my tytn to active sync i can send mails and receive mails with same setting thru my DSL. But with 3G or GPRS i cannot send mail. everything else is working and has been working before update to wm6.
B.R
Seppo Somppi

What SMTP server are you using?
You should be using the one from your internet provider, which - when
using your mobile phone as internet acces device - is your mobile
operator.
Jörg

I use my DSL internet provider mail service, It has been working exatly with same settings before, and now i'm able to receive all mails from imap.netikka.net mail server but cannot send email outgoing SMTP server "mail.netikka.fi"
I can send and receive emails with my computer thru DSL normaly so that mail server should be ok. Something has to be wrong in wm6 settings some security problem maby.

The mail server is ok, but quite often one cannot access an smtp server
from outside the providers' network (sometimes access is possible from
outside with a logon and a password). This is a common security measure to
avoid their mailservers being used for spam.
So if you connect via a provider A, you can fetch mail from anywhere, but
you should send mails via the smtp server provider A has (regardless of
where your mail comes from). If you then connect via a provider B, you can
again fetch your mails from anywhere, but you cannot use the smtp server
of provider A; you need the one provider B has.
Try first using the smtp server from your mobile provider, if that doesn't
work it is indeed something in wm6.
Jörg

Thanks for info, I set now my phone operator outgoing smtp server address and now mails are going out also.
So case closed.

sompse said:
Thanks for info, I set now my phone operator outgoing smtp server address and now mails are going out also.
So case closed.
Click to expand...
Click to collapse
Actually, the smtp stuff gives rise a problem I also want to warn you for... If you connect to multiple networks with your TyTN (e.g. wifi and 3G), you basically would want to be able to change the smtp server to suit your needs (e.g. on wifi you need the smtp server of your dsl provider, on 3G the one of your mobile provider). There is no mechanism foreseen in Messaging to achieve this.
As a workaround, I duplicate my mail accounts, but with different outgoing settings (most just go back 3 days or so): i have for instance "mymailbox (provider one)" and "mymailbox (provider 2)". Depending on the network via which I connect, I need to select the appropriate mailbox before choosing "new" or "reply". This way, the correct smtp server is used when I send a mail. It is not an elegant solution, but I haven't found another way. If you have an smtp server that requires you to log on to send mails, chances are you can access that one from anywhere.
Jörg

Yes i have now that problem that in 3g network mail goes out but not my DSL wifi but i can live with that. But still it is quite weird that with WM5 my DSL provider smtp server works even 3g and wifi but not with WM6.

If you can log on to the smtp server, it could be possible to use it regardless of your connection.
Perhaps you can test it when you use your laptop to send emails, but connect via your mobile operator to internet. If that works, it ought to work with wm6;
but I doubt it to be possible without logon.
Jörg

V J said:
Actually, the smtp stuff gives rise a problem I also want to warn you for... If you connect to multiple networks with your TyTN (e.g. wifi and 3G), you basically would want to be able to change the smtp server to suit your needs (e.g. on wifi you need the smtp server of your dsl provider, on 3G the one of your mobile provider). There is no mechanism foreseen in Messaging to achieve this.
Jörg
Click to expand...
Click to collapse
Agreed this is a flaw in WM6, shoul be possible to quickly toggle between different settings for SMTP.
I have the same problem, two years ago this was not an issue I could then use the smtp settings from our domain on phone and in office (dsl), this no longer works even with the DSL connection in the office we have to use smtp of the internet provider.

Email Problems

Hi All.
Sorry to start a new thread but I need help setting up my email accounts.
I have two; a @blueyonder address and a @live.co.uk address.
I seem to have gotten my @live.co.uk account receiving but still unable to send. My blueyonder one will do neither.
I'm using an Orange upgrade Desire and using the HTC mail app.
Please Help

hellooo
try to change SMTP server your mobile operator
If you have Orange UK operator smtp.orange.net
For example: smtp.t-zones.sk that is smtp server form Slovak T-Mobile operator

Thank You!
Thats worked but I have a new problem now
With my live.co.uk email, after receiving on the phone, I can still receive the email on my outlook.
But with my blueyonder account, once I've received an email on my phone, it no longer downloads to outlook (and vice versa).
Anything I can do?

you need to use IMAP, or set it to leave a copy on the server, otherwise once an email is downloded via POP it tends to not be available to other devices

What is Imap and how does it work?
I am leaving a copy on the server. Both HTC Desire settings and outlook settings state "Leave copy on server" and I've even checked the webmail/server- and the email is still there- unread.
As I say, seems to be working fine with my @live.co.uk address.

Also just noticed I can't send via a wifi network on either account. Not a huge deal, but strange.

Try imap4.blueyonder.co.uk for your incoming mail server address and outgoing: smtp.blueyonder.co.uk
Try checking TLS if available by selecting the security type as TLS.

Hotmail settings are here
incoming settings
protocol =pop
pop server = pop3.live.com
security type =ssl
server port =995
outgoing settings
login required =ticked
username =hotmail addy ie [email protected]m
smtp server=smtp.live.com
security type=tls
server port=587
Account name =Hotmail
Your Name =what ever you want it to display

Thanks everybody. Got everything sorted.
Still can't send from my blueyonder account via wifi but I assume thats something to do with using the orange smtp stuff.