Develop Bugs

lcd screen cracked

so, for the second time in about 5 months, my dash lcd screen cracked. luckily (this time) i don't have to pay anything. it's apparently a known issue. is there anyway to prevent this from happening? this time the phone was in my jeans pocket with an iPod nano & i wasn't doing anything extreme besides walking. i tend to take good care of electronics so this is real annoying. also, i have a case i use

mjpuczko said:
so, for the second time in about 5 months, my dash lcd screen cracked. luckily (this time) i don't have to pay anything. it's apparently a known issue. is there anyway to prevent this from happening? this time the phone was in my jeans pocket with an iPod nano & i wasn't doing anything extreme besides walking. i tend to take good care of electronics so this is real annoying. also, i have a case i use
Click to expand...
Click to collapse
Use a holster or a protective case to carry your Dash. They are available on numerous websites. Also, you can buy protective screen covers. They have them in the accessories section on the T-Mobile website and many others as well.

sorry, i didn't mean the actual screen cracked. i meant it looks like ink exploded in the back ground. the actual screen is fine. it's behind it that's the problem.

Okay... so what's your question... or issue then ?

the screen appears to be cracked behind the actual 'glass'. so it looks like ink bleeding across the screen ( i saw someone else posted about this). i can't figure out exactly how/why this happens & t-mobile was of no help. i was just wondering if other people have experienced this. i found some related messages on another forum but no one had a solution to stop this, other than use a case. which i do.

I has a similar problem once.. Tipsy fiancy decided to grab my phone, knocked it into the leg of a table.. Cracked the crap outa the screen.. I ended up calling tmobile and saying "my screen doesn't work any more.." They kindly replaced my phone with no hastles..

if something like that happened, i could understand. the damn thing was in my pocket for about 1 minute!

Sorry dude - its broken.
The LCD has a couple of layers. One of back layers are broken.
This is one solution:
http://cgi.ebay.com/T-Mobile-DASH-E...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Search ebay for better offer.
This is some video tutorial:
http://youtube.com/watch?v=FI6bZ3L-hE0

hmm..apparently i didn't explain myself enough. t-mobile i sending me a new phone for free. i just want to prevent this from happening in the future. i guess i'll just step up the case i already have. i'm looking at this one:
http://www.boxwave.com/products/armorcase/armor-case-t-mobile-dash_2355.htm

I think this case is better:
http://cgi.ebay.com/Fr-T-Mobile-DAS...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Coz its simple, good looking and lite.

that's pretty much what i have now & my phone's broke twice now
i think i need something that protects the screen too. or HTC should fix this problem that numerous others have complained about.

littleclown said:
I think this case is better:
http://cgi.ebay.com/Fr-T-Mobile-DAS...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Coz its simple, good looking and lite.
Click to expand...
Click to collapse
I have that exact case - its pretty good! I've been using it for 8 months now and its been fine. I don't think it really helps the screen all that much, but I have a screen protector on too. The only problem is that the phone is not so grippy with the case on. Overall I'm happy and it didnt cost much. Actually I use another case
Actually I have this too:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=330152841341&ru=http%3A%2F%2Fsearch.ebay.com%3A80%2Fsearch%2Fsearch.dll%3Ffrom%3DR40%26_trksid%3Dm37%26satitle%3D%2B330152841341%26category0%3D%26fvi%3D1
Its for the Cavalier but fits (with the other case on too) perfectly. This one I love!

I put my phone ot shirt pocket - no movement, no problem.

during the winter, i always put my phone in my jacket pocket, never my jeans. and the two times i've put it in my jeans this has happened
therefore
i will not putting the phone in my jeans!
guess i'll just have to be even more careful than i already am. i ordered a nice case with a screen protector & shock resistant.
thanks for the help!

Yeah, that's gonna snap the first time he sits down, also! lol
Stick with a nice leather case. I'd recommend the nice, Palm branded, horizontal case they make for their Treo's.

Did you remove the protective film on your keyboard?

As the title says, did you remove the protective film on the keyboard?
There's three of them. One left, one right and one on top.
There's also a fourth big one on the back of the screen (visible when tilted).
Some people say it's meant to be there and you shouldn't remove them.
Others say it's just there to protect during transportation and that they should be removed.
I have no idea, but removed them because one came a bit loose.
Does anyone know what HTC has to say about them?

PIR3lly said:
I have no idea, but removed them because one came a bit loose.
Does anyone know what HTC has to say about them?
Click to expand...
Click to collapse
Same as me , but I removed only the left & right ... the rest is still tight

Same here, left and right came loose so they're off. Have noticed the left side slider is leaving a mark that can be rubbed off, I imagine it will cause a scratch eventually.
Possibly replacing with a custom cut out invisi shield would help but would need to take the phone apart to apply it correctly... would need to be done under warranty.

had my TP2 for a month now and the protective firm is still on there, i also left the one behind the screen and added the screen protected that came with the phone. The reason why i didnt took it off is that i saw it was leaving marks so i was afraid it will leave scratched and prolly soon i will sell it so i dont want it to be scratched up.

leaving mine intact even though the one to the right of keyboard is coming lose.

One on the right is a bit loose but shall keep it on until it falls half way off. I wonder if you can get replacements. He he he...

eWay said:
Same as me , but I removed only the left & right ... the rest is still tight
Click to expand...
Click to collapse
LOL.. I even didn't noticed it at all! So I just removed it.. and like e-Way mentioned; I removed only the left & right, the rest is a bit hard to get rid off!

My left one has crumpled up and is coming off now, I imagine it will scratch quite badly given time as the plastic is already hammered and its not yet a week old.
Messa

My right one rumbled up when closing the keyboard, scaring the hell out of me!
So I removed the left one myself.
Never noticed the one above the keyboard, and on the back, until I read about it here

I took all mine off, because I could see they were gonna fall off in time anyway, and tbh, I thought they made my glossy device look a bit tatty. I have no nasty looking wear marks after a month of heavy use.

none of them came loose but i can see scratch marks on the side. im gonna leef them on as long as possible.

Mine are getting loosened by sliding it in to the Brodit Tytn II holder (which it fits perfectly!). So I may need to trim the ones either side of the keyboard back a bit.

mine was loose also so stripped it off. And didnt want to seem too precious about my phone... it is just a phone anyway... (The me a year ago wouldnt say this but after giving birth, my perspective has changed... but still love my phone though, not just with the same passion before )

My TP2 is send to HTC for repairs, one of the problems i mentioned were the loose protective films (the other problems had to do with battery-charging problems, bad responsive keys on the keyboard, loose on/off-button and TouchFlo3D startup problems).
According to (at least two) HTC-helpdesk employees these three films should not be removed and could be repaired (more like replaced) under guarantee.
Many people on a dutch forum tell me i'm crazy that i've put this problem on my list to HTC, but if they wanna repair it, and i don't get scratches on my device that way... who's crazy then

Came loose, and removed them.. i only saw scratch marks on the protective film, still no marks without them..

D3StRoY said:
Came loose, and removed them.. i only saw scratch marks on the protective film, still no marks without them..
Click to expand...
Click to collapse
Yeah, that's exactly what I had.
Marks with the film, but none without them.
Still, just to make sure, I cut up some clear tape and applied that to the left and right side. It's thinner, but I can already see some marks on it... strange.

cuteangelika said:
mine was loose also so stripped it off. And didnt want to seem too precious about my phone... it is just a phone anyway... (The me a year ago wouldnt say this but after giving birth, my perspective has changed... but still love my phone though, not just with the same passion before )
Click to expand...
Click to collapse
Yes but I bet your phone doesnt wake you up 3 times a night and demand feeding !

The sticker on the left of the keyboard came loose last week. I peeled it away. There's no significant 'damage' to the paint as of yet - don't really expect there will be any.
I'm not sure if we're supposed to peel them off or to let them be. The device looks better without those ugly reflecting stickers. But I'm tempted to let them be until they form a problem (e.g. peel off).
I would no way return my device for a stupid protective sticker coming off though. It's not that big a deal - to me.

On day one I removed the right and the left film on the keyboard.
Still no marks without the film.
I have mine now for almost a month.

So how about the one on the back of the tilting screen. What did you guys do with that?

[Q] xperia play disassembly guide?

Hello!
Has anyone seen a disassembly guide / dismantlling guide for an xperia play? I have had a quick look and havent seen one. A video one would be really good and one that looks at the digitizer / glass would be best for me as I seem to have broken mine already, oops!
Cheers

That sucks.
If you have Rogers they have a replacement policy. I would try that before you take it apart. Good luck. I haven't seen any guides yet. It is a pretty new phone.

You have a teardown here, it may be useful: http://www.ubmtechinsights.com/teardowns/sony-xperia-play-teardown/

I have found this, but would still like to see a video if one exists?
http://www.repairyourmobile.net/sony-ericsson-disassembly/sony-ericsson-xperia-play-disassembly/
Cheers

You can get a brand new OEM Sony Ericsson Touch Digitizer Screen on eBay from here: http://cgi.ebay.ca/OEM-Touch-Digiti...ultDomain_0&hash=item27bb11025c#ht_4868wt_905
I just ordered an OEM Xperia PLAY Black Housing Set from them and it's on its way. Funny how those "takedown" photos don't show you how they disconnected the sliding screen from the gamepad base. I got stuck at that part and have no idea how they were able to remove it. LOL

Rogers replacement policy doesn't give you the same model.... They have designated refurbished models available at no cost per person per life... You can only use it once... Unless the customer support was lying to me, that is what she told me.
Sent from my R800i using XDA App

Have you dealt with rogers before? The have no issue flatout lying to your face. I cant tell you how many times I got screwed over by those ****ers. So I get the feeling you'd be SOL
Sent from my R800i using XDA App

The only reason I switched over to Rogers was to get the Xperia PLAY for $99.99 on a 3 year agreement. I've been with Fido eversince and even though they're owned by Rogers now, I can say that Fido deals with their customers way better than Rogers does. When my 3 year agreement is done I'm going back with Fido. I already network unlocked my Xperia PLAY so if I still have it by then all I have to do is get a Fido SIM card.

Xperia Play disassembly pictures
Hey,
I am in the middle of taking apart my Xperia Play to replace the screen. Now, I got everything separated and taken apart except the screen half. I am having problem removing these silver rivets, which look like screws with a covering but the covering doesn't peel/come off. I have attached pictures of these in hopes that someone knows how to remove them.
Additionally, if anyone has experience replacing an Xperia Play screen, I'd love the advice.
Thanks in advance.
McD

Screen
Hi
Dont take the rivets OFF! If you just slide the control pad part off the metal casing you can get to the 2 screws you need to get to.
I have just finished replacing my screen and it is the scariest screen i have ever replaced as you need to go from back to front lol
I have attached a pic of my finished product, sorry i should of taken photos during it but i was shaking lol

Flava0ne said:
The only reason I switched over to Rogers was to get the Xperia PLAY for $99.99 on a 3 year agreement. I've been with Fido eversince and even though they're owned by Rogers now, I can say that Fido deals with their customers way better than Rogers does. When my 3 year agreement is done I'm going back with Fido. I already network unlocked my Xperia PLAY so if I still have it by then all I have to do is get a Fido SIM card.
Click to expand...
Click to collapse
I desperately hope that you did not get locked down to a 3 year agreement to just get this phone. As fun as this phone is (and likely to be used long past when I get another phone, just for Emulators and random games), it is not worth a 3 year contract. 2, I can understand. 1 would be more proper. 3 years is nuts in this industry. They have made back their offset of cost within 1.5 years usually.

Video!!
Hi
For anyone else who might benifit from this, here you go:
http://www.youtube.com/watch?v=-3n5ZfkqhzE
Edd

eddieo said:
Hi
For anyone else who might benifit from this, here you go:
http://www.youtube.com/watch?v=-3n5ZfkqhzE
Edd
Click to expand...
Click to collapse
Thanks for that video link, I think it'll really help other people who might need to do some repairs on their own to their Xperia PLAY. I just wish that I came across that video earlier when I had to disassemble mines, I was so nervous when I was doing it cause all I had to go by where those pictures posted earlier and it left out a whole lot that I had to figure out myself.

Replacing Digitizer
Hello, Flava0ne
Do I have to take entire phone apart to replace digitizer? Is there simpler way to do it? Screen is fine - only digitizer is broken. Can it be removed from the top or bottom top access only?
Thank you

WOW sorry, too many tabs open. Wrong topic!!!
(Disregard this post)

Two questions: How far can you go without breaking a warranty seal and how many internal water damage indicators / liquid sensors are there? I just need to check since they are threatening $300 if they find anything and I work in the cold and frequently see condensation. I do avoid condensation actively and don't even allow it in the bathroom when showering.
---------- Post added at 03:01 PM ---------- Previous post was at 02:03 PM ----------
OK, I went as far as I dared by completely taking apart the bottom piece (gamepad, camera, microSD slot, SIM slot, headset/remote jack, primary and secondary microphone, antennas, speakers, microUSB, etc) and, so far, I have found three. It was pretty easy up to this point and I didn't notice any kind of warranty seal.
I just removed all T6 screws from the back and lifted the catches along the bottom (headset/microUSB) side using my fingernail. One corner should be loose and you can start there and slide with no marring (didn't need my plastic pry tool). I don't know why, exactly, but the internal L & R switches are stuck to black adhesive films covering openings in this black piece but I was able to lift and unstick them without touching the films. Anyway, when you remove and flip this piece over, you should see a white square just below the mSD and SIM card slot. It's actually visible through a pinhole on the other side. If it's pink/red, you've got a problem, even if it's caused by condensation (they will still void your warranty for "water damage"). When I touched it, a plastic film on the back slipped off but stuck back on. The whole thing seems like it peels off quite easily.
Anyway, I would wiggle the power button loose before moving on. Next, there are now two tiny cross-head screws that I used a PH00x50 driver on. Yes, one of them was clearly accessible as soon as you removed the battery, but why remove it until you are ready to remove both? Once those are out, let the headphone jack dangle off its ribbon cable and lift the PCB enough to disconnect the display connector from the PCB... just stick something wide and flat in there and twist. Be careful not to damage the tiny ribbon cable that connects the touchpad area from the gamepad because it still needs to be disconnected. Now, this is OPPOSITE of how many larger but similar connectors work, so pay attention: To disconnect it, locate the tiny darker-colored flap of plastic on the opposite side of the connector from where the cable goes in. Lift it from the opposite side toward the side where the cable inserts. It will stand straight up and then you can slide the cable out. If you have to remove it, the headphone/remote jack appears to work the same way.
Anyway, this should completely free the PCB and leave the gamepad shell attached to the display. The gamepad shell should be free from the front half of the phone now as well, leaving only the sliding metal mounting bracket.
Now, a couple of interesting things here: I can clearly tell that one of the T6 screws by the volume button was protruding too far and caused a visible sliding scratch on the underside of my top shell. It may make sense to loosen these a bit on a new phone before this happens. You can also see if imperfections in the white Teflon sliding bumps are causing scratches on the front (my first phone did not, my second did in no time).
Now, let's go back to the gamepad faceplate. The buttons should easily fall out if you want them too, but I was only interested in finding the water sensors and here are two more: one is right by the microphone hole and the other in diagonally opposite under the Playstation Certified logo. They look identical to the one on the back piece.
I'm sure that there is at least one in the LCD assembly as well, but mine is well sealed and I didn't want to lift any of those silvery-gray stickers covering the screws when I have a warranty replacement on the way. I've gone far enough to satisfy my curiosity.
---------- Post added at 03:51 PM ---------- Previous post was at 03:01 PM ----------
A couple notes on re-assembly:
As expected, it's a bit more difficult, especially because you don't have leverage to reconnect the display when it is in place. The last fold of the cable it supposed to fit UNDER the metal bracket and the slide mechanism doesn't really work if it isn't (a certain panel will not slide back if it is not folded under). I'm not sure how it affects it but it does. You will need a thin, long, flat utensil like a plastic butter knife or something to either A) provide leverage to connect the connector or B) tuck the cable back under the bracket after connecting it. You need to have already connected the touchpads and oriented the gamepad faceplate around/under the bracket, though it will not be secured. The phone also needs to be in the open position. When you tuck the cable under, slide it to the closed position and back. If the cable seated properly, the PCB and gamepad faceplate should sit pretty flat and should no longer be falling off of the bracket even though it isn't really secured.
The D-pad needs to be arranged properly as well. One side is cut. If you look closely, there are three holes in the four inner corners that align with three plus-shaped pegs, so you can't get it wrong if you pay attention.
The power/lock button isn't going to stay in place until you secure the bottom housing, so leave it off until just before you are ready to do that to avoid losing it.
Be careful not to seal dust in the camera lens. Don't forget to put the cross-head screws back before you do the back housing because you can't easily access one. Remember to keep the four black screws by the L, R, and volume buttons a little loose if you had a problem with them scratching the other half of the phone.
Be sure to download the Xperia Play test program from the Google Market and verify that all buttons and touch inputs function properly.
I'll be sure to wear my Looxcie next time.

I feel sorry for you blokes taking apart the xperia
it's going to be a royal pain in the ass. especially when you reach that "point"
the point where you have **** all over the table and you are like god how did i get this deep into disassembly
then the part when you are shaking / nervous about breaking a part, or worse yet. you end up breaking it. i would be real scared lol.
all i can say is go real slow. REAL slow
and if anything wont move. dont force it lol

Hogwarts said:
I feel sorry for you blokes taking apart the xperia
it's going to be a royal pain in the ass. especially when you reach that "point"
the point where you have **** all over the table and you are like god how did i get this deep into disassembly
then the part when you are shaking / nervous about breaking a part, or worse yet. you end up breaking it. i would be real scared lol.
all i can say is go real slow. REAL slow
and if anything wont move. dont force it lol
Click to expand...
Click to collapse
Maybe I've just taken apart too many laptops and gadgets before but I never felt that way when I got the back piece completely apart... or maybe "that point" is only after you get into the front assembly. I did the rear in bed with the screws laying on the covers beside me and didn't even lose the arrangement of a single one.
Anyway, moments after getting my RMA replacement shipped email notification this morning, I dropped my R800at that is supposed to be getting sent back and now the touch digitizer is shattered. I've ordered a replacement but I'm hoping that I'll be sending it back with the original from the RMA replacement. Does anyone know if the R800a or R800at will fit a R800 Z1i chassis? These are all over eBay. Also, is there any tamper seal? I understand that there are screws under the silver/gray stickers on the front piece but those look easy enough to reapply.
Did I mention that they wanted to turn my RMA down for the flaking paint on the front buttons alone? The night before I called to RMA for an alarm issue (two days ago), the battery door cracked right at the pry point. I remove it more often than most because I carry a second official battery and a Sony Ericsson EP900 charger, so it failed under normal wear-and-tear, but they wanted to say that I couldn't RMA for my main issue (alarm dismisses itself) because of that EVEN THOUGH THE RMA UNITS DON'T INCLUDE A BATTERY COVER!
Damn. Sony Ericsson can be picky. I babied the thing and only just now dropped it. Perhaps AT&T is a little too cautious with the terms of Sony's warranty (it is processed through them but the rules come from Sony).

CZroe said:
Maybe I've just taken apart too many laptops and gadgets before but I never felt that way when I got the back piece completely apart... or maybe "that point" is only after you get into the front assembly. I did the rear in bed with the screws laying on the covers beside me and didn't even lose the arrangement of a single one.
Anyway, moments after getting my RMA replacement shipped email notification this morning, I dropped my R800at that is supposed to be getting sent back and now the touch digitizer is shattered. I've ordered a replacement but I'm hoping that I'll be sending it back with the original from the RMA replacement. Does anyone know if the R800a or R800at will fit a R800 Z1i chassis? These are all over eBay. Also, is there any tamper seal? I understand that there are screws under the silver/gray stickers on the front piece but those look easy enough to reapply.
Did I mention that they wanted to turn my RMA down for the flaking paint on the front buttons alone? The night before I called to RMA for an alarm issue (two days ago), the battery door cracked right at the pry point. I remove it more often than most because I carry a second official battery and a Sony Ericsson EP900 charger, so it failed under normal wear-and-tear, but they wanted to say that I couldn't RMA for my main issue (alarm dismisses itself) because of that EVEN THOUGH THE RMA UNITS DON'T INCLUDE A BATTERY COVER!
Damn. Sony Ericsson can be picky. I babied the thing and only just now dropped it. Perhaps AT&T is a little too cautious with the terms of Sony's warranty (it is processed through them but the rules come from Sony).
Click to expand...
Click to collapse
I've always said this phone is cheaply made and now i have more proof
mine came brand new out of the box with a blemish on the screen
I'm not picky so i just kept it.
Its a blemish in the LCD screen not the digitizer or glass
and yeah the cheap ass plastic assembly is not helping either.
they should have used aluminum or something. more durable

OK, so I finished the job. I did not see any more water indicators in the top shell and I did not find a single tamper-resistant label in the entire device. I left the slider assembly intact (I think it's riveted) and I didn't peel the flex PCB out of the top shell or off of the touchoads, but it was what anyone would consider "fully disassembled." I seem to have misplaced my camera but video will be coming when I find and edit it.

[Q] Back cover creak.

Hello there!
I bought my xperia m 10 days ago, and i am pleased so far, except for one thing..
I noticed yesterday that the removable cover has started creaking, especially on the side with no buttons where the usb port is.
Has anyone else noticed that with their device? Is this something that inevitably happens after a while, or should i try to get it replaced because of a defect?

Yes, it started happening a few days after I bought or... If it happens to others too, I'll assume it's inevitable
This message was brought to you from my Sony Xperia M C1905 using Tapatalk.

Hmm I see..
Well I thought I'd ask because if it is something that is going to happen anyway, i will not bother taking it to the store.
They will have to send the phone to the service center and all that fuss just to replace the back cover, so it is not worth it.
If someone else can also confirm that this is the case with their phone I will be assured.

My phone also makes noises when pushed, most at top right and bottom left corners.

Well I take it there is nothing I can do about it then, so no point in returning it, I will have to live with it...
It is a shame though, because other than that the phone is outstanding in terms of value, I see no reason to spend any more that what I spent on this. It hits the sweet spot for me in the price/performance scale.

Has anyone found any solution to this problem?
I have tried putting little pieces of paper at the hotspots (bottom left and below the usb port in my case) but I had little success...
I am also curious to hear reports from others, maybe a silicon case can lessen the issue...

Cassius Away said:
Has anyone found any solution to this problem?
I have tried putting little pieces of paper at the hotspots (bottom left and below the usb port in my case) but I had little success...
I am also curious to hear reports from others, maybe a silicon case can lessen the issue...
Click to expand...
Click to collapse
I have silicone case, it is the same. I am thinking about using thin layer of hotglue. It can be peeled of easily.

After some experimenting I found that putting a small piece of paper (3mm tall and about 3cm long) between the phone and the cover eliminated the major creaks that where in the lower-middle left side of my phone. I just folded a piece of printer paper in two and cut it to the above dimensions. If you try it make sure to put it in a way that does not block the small plastic clips that clip on the phone.

[Survey] How many of you have experienced the screen peeling problem?

Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!

Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot

I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.

doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
Click to expand...
Click to collapse
The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...

I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.

kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
Click to expand...
Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.

kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
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Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.

Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated

kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
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It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally

allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
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I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:

kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
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Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see

If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different

ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
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Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?

allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
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What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also