Develop Bugs

My Cingular 8525 just went dead!!!!

OK!!!
I need some help here.
I was talking on my phone, and it all of a sudden went dead.
Thinking it was a battery problem, i immediately plugged in my wall charger and saw that the light indicator was not lite.
I then got another battery from my functioning 8525, and nothing.
But the functioning phone worked after battery switch. So i ruled out dead battery as a cause.
I only did a ROM upgrade two days ago, otherwise the phone functioned without any problems.
I'll try to keep the phone on wall charger to see maybe it'll help but i doubt it.
Anyone else have this type of problem.
I'm currently thinking that it's dead, but i don't understand what could have happened.

Have you tried a Hard Reset?

I did soft reset, and even attempted to do a hardreset. several times. nothing. I see purely a blank screen.
What worries me is that when i plug in the wall charger i do not see any of the green or orange lights turn on.
I'm trying to search if there is any way for me to have someone check the phone out?
If the cost of fixing the phone is any where near 200 dollars then i might as well just buy another phone. Something better.
But any advice i'm willing to try short of dropping it off a roof. caz i know then i'll for sure have a dead phone...

Aren't there ideas like taking battery out and plugging into computer, and stuff like that?
I think I read them somewhere on the xda wiki.

IMO.. you should call at&t tech. they will most likely replace it.. and since they cant turrn it on.. they wont know what you did. anyway its a warranty exchange.. but im not sure of the number for at&t's tech department. good luck and keep us posted

I had the same probs 2 months ago...
No lights when charger was connected, hard/soft reset didnt help at all.
After 5 days of trying and trying i brought it to my provider repair center.
After 1 month of waiting they said it was a level 3 problem (highest). In the first case i was ordered to pay 230 Euro but i didnt agree, 3 days later they agree with no cost and i got a new tytn.
I used XCPUScalar.2007.v3.01 and clocked till 500 mhz.. maybe it burned my cpu..
Well good luck!

kparikh82276 said:
OK!!!
I need some help here.
I was talking on my phone, and it all of a sudden went dead.
Thinking it was a battery problem, i immediately plugged in my wall charger and saw that the light indicator was not lite.
I then got another battery from my functioning 8525, and nothing.
But the functioning phone worked after battery switch. So i ruled out dead battery as a cause.
I only did a ROM upgrade two days ago, otherwise the phone functioned without any problems.
I'll try to keep the phone on wall charger to see maybe it'll help but i doubt it.
Anyone else have this type of problem.
I'm currently thinking that it's dead, but i don't understand what could have happened.
Click to expand...
Click to collapse
Now I know why you're not successful at flashing your device with my ROM . Sorry that I misunderstood your message.
You have to send it back for repair.
Sorry, again.

How does that happen?
m0nkm0nk said:
I had the same probs 2 months ago...
No lights when charger was connected, hard/soft reset didnt help at all.
After 5 days of trying and trying i brought it to my provider repair center.
After 1 month of waiting they said it was a level 3 problem (highest). In the first case i was ordered to pay 230 Euro but i didnt agree, 3 days later they agree with no cost and i got a new tytn.
I used XCPUScalar.2007.v3.01 and clocked till 500 mhz.. maybe it burned my cpu..
Well good luck!
Click to expand...
Click to collapse
So maybe i might have over clocked my cpu?
I don't know what could have happened.
I do know i installed Schap's 3.60a ROM but i installed it both of my 8525.
So i don't think it was the ROM upgrade that could have caused it.
In the mean time I'm looking into if HTC can help me here. I don't know how this would work.
I purchased this phone unlocked on ebay, i've asked the seller if he/she can get me the original invoice to prove that the phone is under manufacturers warranty.
I'll see.
As far as AT&T is concerned, i don't know how i should approach them.
But once i get the invoice information I'll be able to do more.

In your case contact HTC, forget about AT&T especially if the phone isn't on your account. You may need to be peristent with HTC as although they prefer to do things via the carriers, there's a direct route as well. They track the warranty status by S/N.
Good luck... that sucks.

Thanks for all the support
This morning, i tried to call up my carrier.
I explained to them what i observed and how the phone just went dead.
I did not mention anything about ROM upgrades (though i was asked if i did anything to the phone) nor did i drop it or dung it in water.
I was fortunate, that the lady was nice and understanding. I was surprised to know that they have all the information based on the IMEI number.
So as it turns out i made the purchase off the internet, in june. According to the lady since i made the purchase in june i was still under warrenty. They would ship out a replacement phone.
So far this is looking good.
I didn't expect it, but i guess AT&T isn't as bad as i proclaim it to be.
But customer service and phone service are two different things.
AT&T customer service has always been nice.
But their call service and internet sucks.
But got the contract so gotta stick w/ them.
ANd i like GSM, and Tmobile really sucks here in NJ and NYC.
So i gotta stick w/ AT&T
Will follow up once i get the replacement.
So far in doing business w/ At&T - they know, so don't try to kid them. Also need not give out more information then they ask. Just answer questions simple and to the point w/a bit of humor.

Display has a lot of thin white lines

OK I have a T-Mobile Dash with Kavana's WM 6.1 and it *was* working just fine. I flashed the ROM about a week ago, installed SmartToolkit, and it's been running fine for a few days.
Today, out of the friggin blue, I now have a bunch of white lines on my display. They start at the very top of the screen, and fill up a little more than 1/3 of the screen. Each line is 1px thick, and it skips every other line.
I did a screen capture, but it didn't pick the problem up (the captured screen looked great), so I photoshopped the screen shot to show you folks EXACTLY what it looks like on my phone.
This morning, it was fine. I made some calls, sent some emails, and it was working fine. Just about 20 minutes ago, I noticed this problem. I have NOT adjusted any settings, added new software, dropped it, submersed it, or modified it in ANY way. I didn't power cycle it, plug it in, or do anything more than let it sit on my desk next to me.
After I noticed the problem, I reset it, and it was there. I took the battery out, let it sit for a few minutes, rebooted it, and it was still there. The lines DID appear in the windows splash screen as well as the HTC boot logo (the boot logo is not pure white, more like a light grey, so if you angle the phone down a little to darken the grey, you can see the white lines)
These lines appear above ALL screens, including running programs, system menus and messages, and even when shutting down. It does NOT, however, seem to affect the phone's performance, so I can live with it for a few more hours until I see some replies here.
Unless this something that is easily remedied, I figure these should be my next few steps (unless a guru tells me otherwise):
- Soft reset (tried, not solved)
- Soft reset including battery removal (tried, not solved)
- Re-flash ROM with Kavana's 6.1
- Re-flash ROM with T-Mobile factory install (link, anyone?)
- Call T-Mobile for device replacement.
That's my battle plan for now... any thoughts, anyone? Thanks in advance for your help.

Attached picture in my first post updated... I used photoshop to make it look *exactly* like the actual screen. That's the best I could do without actually taking a picture of the phone itself. :\

"Bump" <-- Sorry... don't know if that's against the rules here, but at this point I'm ripping the hair out of my head. Can someone please help?

I had the same problem except it was with i screen I purchased on ebay. It looked exactly the same as yours right after i installed it. It seems the screen was defective. I couldn't fix it so I got the vendor to replace my screen and the new one worked like a charm. So you may, unfortunately need to purchase a new screen.

Like hell I will... the damn thing is less than a month old!!!!!!!! T-Mobile will buy a new screen! LOL
Hey, thanks a lot, I really appreciate that!!

for sure. I wouldn't void my warranty either. Unless someone else has another solution, I would just reflash the t-mobile rom and get replaced. That's a bummer man. Hopefully you get it worked out. Glad I could be of assistance.

Thanks again!
I'm on the phone with TMo right now, and I'm starting to get pissed. I originally signed into t-mo in October last year, so it's been what, 6 months? Since then I've done 3 warranty replacements with the Wing, then they did a "Multiple exchange" to the Dash (which I cant figure out, seeing as the Dash is cheaper) and now this, with a dash less than a month old.
I think I'm going to start a new topic about this so everyone can see what kind of run-around t-mobile is giving me.

Can you say that in plain english now.

Mikey1022 said:
Can you say that in plain english now.
Click to expand...
Click to collapse
I left Sprint for T-mobile in October of 2007 (last year), when I bought the Wing. Since then, I have had to replace it 3 times. Then, on the last warranty replacement (about a month ago) I asked for an alternate model. They sent me the Dash.
Better?

SpringfieldXD45C said:
I left Sprint for T-mobile in October of 2007 (last year), when I bought the Wing. Since then, I have had to replace it 3 times. Then, on the last warranty replacement (about a month ago) I asked for an alternate model. They sent me the Dash.
Better?
Click to expand...
Click to collapse
Yeah like i said in your other post...which i think one of these should be closed. Maybe it's you not the phones.

Mikey1022 said:
Yeah like i said in your other post...which i think one of these should be closed. Maybe it's you not the phones.
Click to expand...
Click to collapse
Dude, who put sand in your shorts??? How the HELL do you work out this is ME?? The phone was sitting on a DESK when this happened. It's never been dropped, submersed, abused, struck, anything...
Oh wait, that's right... When I asked T-Mobile about this and they said it's a KNOWN PROBLEM, I suppose that's my fault too, right?? I think you should do a little less talking, because you're a pretty ignorant and useless member that just likes to reply to posts with meaningless, unhelpful, rude messages.

You know, I love the way some people act on this board... (Don't get me wrong, most of you are excellent and helpful, and I'm grateful) But some of you just like to sit here and make absolutely no useful contributions... you just like to chastise people and act all superior without giving any real advice or help.
Ever think maybe people come here for help? If you can't ask for it, or you can't give it, then what are you doing here?

Both of you should mellow out. I adore my dash, but I'm on my third one, (my first refurb) and it has ...issues. My last one died in it's sleep in my pocket. It isn't exactly the toughest phone around, nor the most stable. I suspect the wing is even less reliable, as I researched one at length before choosing dash.
Of course, every time one bites the dust, I think, "is it me?" It isnt that unreasonable for someone else to wonder the same.
Peace love, and good luck with TMo. I've gotten a lot more help from them with sugar than I ever got from Sprint or Verizon with any approach. Don't loose your cool.

Even though I agree with your sentiments, I'm finding it a bit hard to mellow out.
However, I disagree with you on one thing: Yes, I think it really is THAT unreasonable for someone to wonder if the problem is me.. One of the Wings TMobile sent me wouldn't even power on, right out of the box... how the HELL is that my fault, and how the HELL is it natural for someone to think that it is?? What, did I open the box the wrong way, sending a static charge through the foam and frying the circuitry of the phone??
Furthermore, to assume that I'm the problem, when I've shown no signs of incompetence or admittances of dropping, submersions, etc. is not only unethical, it's also pretty insulting.
I know perfectly well how to care for electronic devices, and if I did accidentally drop or submerse a phone, I would be embarassed to try to blame T-Mobile for it.
No, I'm sorry, but it is 100% NOT my fault, and without PROOF it IS unfair and unreasonable for someone on this board to assume so. Certainly if T-Mobile thought it was my fault they wouldn't keep sending me phones, now would they?? No, I'm sorry, but I think people here that are that ignorant are simply posting because they have nothing better to post... and perhaps they just get off on ripping into other people. Perhaps they had their lunch stepped on a few times too many in high school. Maybe they weren't hugged enough. I don't know. All I know is they have no right to make assumptions about me. I didn't do that to them, so they should show me the same respect.

ow my head

[Q] Sending TP2 to HTC for repair under warranty. Couple questions...

I bought my TouchPro2 through Mobile Phones Direct.co.uk, back in June '09. Just recently it started giving me problems with the ExtUSB. Have to fiddle with it just to make it take a charge, and I've given up trying to get to to connect to PC via USB.
Today it has got to the point where sliding the screen up or down too fast turns the phone off. Then I have to press power button to turn it on again.
I understand HTC supply a 24 month warranty. At least that's what my warranty card leaflet says. I already check the water indicators on the bottom of battery and next to MicroSD slot, they are both good (white with red crosshatchings.)
I have two concerns thought.
1) Is there a way for me to confirm that the Rom/SPL etc that I am using are the official ones that won't validate my warranty. I am pretty sure I never did any modding to this phone, only to my old Kaiser. But to be sure I would like to double check. ANy advice on how to do this?
2) My major worry is that my phone has loads of scratches on the screen, on the corners where paint is chipped. The battery cover is in a bad way too, the top left corner has a small crack and the metal strip in the middle of it has broken off around the camera lens.
So I am worried that HTC will tell me that whatever my problems are are because of normal wear and tear and therefore wont fix my phone. The thing is though all these problems are merely aesthetic which is why they never bothered me too much (at least once the first scratch is out the way anyway). My phone worked fine for ages despite these superficial defects (I never used a screen protector or case, phone used to go in my pocket along with coins, keys etc., and of course it did sustain the occasional drop).
Can anyone advise me as to whether this will be a problem? If HTC refused to fix/replace it then I would rather not send it in, to avoid the fee for returning it.
P.S. Also I don't know if I still have the paper invoice to prove purchase, will the emailed invoice be proof of purchase if I can't find the paper copy?
Oh yeh and finally, I don't have any insurance, so I am completely dependent on this warranty being honoured.l

I returned my Pro2 to the UK centre earlier this year. They don't need proof of purchase believe it or not, they never asked me once for mine, however, the electronic one will be fine as say you bought it on eBay, you wouldn't have a paper copy necessarily.
Also, I was using using a different stylus, had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me. My reason for returning is that the hard keys weren't working, they repaired it and flashed a new ROM on it and they never once had an issue with the "state" (if you will) that my Pro2 was in. Also I had many scratches on the battery pack and so on so I think you'll be fine! I hope this helps!

Thanks for your reply, salemfox. I'm going to give HTC a call tomorrow to arrange for them to collect the device.
In the mean time if anyone has any other advice than please let me know before I arrange for it to be sent in tomorrow.

How did it turn out?

not good,
arguing on phone to some dude now.
they originally sent me email saying device wasnt in warranty choose 1 of 3 options
1) pay 160ish £ to repair device
2) pay 20 to have device returned to me
3) allow htc to dispose of device
obviously didnt want to choose any of the 3 options, so i rang htc. spoke to someone who repeated options to me, saying if i did nothing then my device would be disposed of. I said i want to escalate matter, he told me theres no point, they'll tell me the same thing. I said i want to escalate anwyay, he told me to fill out service escalation form from htc website. found this at http://www.htc.com/uk/serviceescalation.aspx (even though its not linked to, anywhere in uk htc site)
filled that out on 6/10/10. never got any reply or anything. last friday 22/10/10 i got another email asking which option of the 3 i wanted to choose. rang htc back, told em how come no ones replied to my service escalation form, first person told me that the guy i originally spoke to (6/10/10) WAS the guy who escalated the issue, i was like WTF?? she said hang on, passed me to someone else, who said it had been escalated , i just didnt get the reply, but that he had in writing from the people who the matter was escalated to, that phone wont be fixed under warranty, i started complainign, saying i filled out the escalation form because i wanted to speak to someone who was higher up, and that i gave my contact details so i expected a reply FROM THEM. He then said he'd let me speak to his superior, which i did, and that guy repeated the same, first saying what form did i fill out, calaiming theres only customer care form on the website, but i told him original guy i spoke to told me to fill out the service escalation form, which i found (only by googling and guessing url).
I told him check the phone convo which should have been recorded, and he would see that i was advised to fill out SERVICE ESCALATION form from HTC website, which i did. he said he will check photos to see if the visual damage is minor enough that they will continue to repair anyway, (i doubt it , coz it had one pretty deep scratch in the screen, and back battery cover was cracked in corner). He also said he'll get original guy who i told me to fill out esclation form to call me back tomorrow.
I think theyre lying, noone seems to have done anythign about my escalation form. They say that the matter was escalated and that they have it back, in writing, that phone is not under warranty, but then why didnt anyone tell me anyof this, i wasn't contacted despite leaving contact info in contact fields of escalation form.
GRRRR, i knew this would happen, any excuse to get out of fixing the damn thing, i keep saying that im not bothered about the aesthetic damage (scratched screen, small crack in battery cover) since my phone worked fine for ages WITH these problems. i want them to fix the fact that my phones extUSB connector has gone dodgy, and that phones turns off, when i slide it open.
Not had phone for ages now, using old kaiser, but the touch screen doesnt work on this.
so bascally they are ssaying that due to visual damage (scratch, crack) phone isnt in warranty. I keep saying thats not whats caused problem, so just fix problem then. they say they can't half fix phone. so i say then fix the whole thing, but dont ask me to pay for it.
I mean seriously though, i've had the phone for almost 2 years, ofcourse theirs gonna be scratches and stuff, how can they say that puts my phone out of warranty!! (((
I'll keep u guys posted. sorry for poor grammar etc.

Could tell you woes a plenty,
email me at j-r at watchet.net and I can give direct names and contacts for escalation at HTC UK. When you get the right man, not too bad but not in call centre!
BEWARE unless guaranteed in writing they will flash the device with the latest win 6.5 rom and you will lose everything.
Even if they agree not to touch it, still often hard reset!
I'm fighting them for a LOT of compensation - for time, ignoring written instructions and £80 of telephone calls. Wil sue them if don't get anywhere this week.
JR, UK

salemfox said:
had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me.
Click to expand...
Click to collapse
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.

redpoint73 said:
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.
Click to expand...
Click to collapse
Yeah but I just assumed if they picky they could refuse on the basis of "you're changing what you're not meant to"...

[Q] Unbelievable - the LCD cracked!!

Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!

Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA

Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.

Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!

Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey

If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.

Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.

Worst Service EVER!!!

Guys,
Was wondering if any of you are suffering from HTC service center as i do.
Would like to let you know about my experience.
I have purchased my device about 6 months in Taiwan as in my country it wasn't available yet.
After a month of use i experienced some issues with the power button & 3G signal, and send the device to Greece service center.
After about 8 weeks that i didn't get my device back, I couldn't keep quite about the fix duration I raised a complaint via HTC site.
Surprisingly they have apologized (more then once) and sent me an "HTC Desire HD" as a compensation & my device was fix in a matter of days
Now things go terribly wrong, i got my device broken!!! and not by me, you could clearly see that in the attempt of pulling the screen out of the cover they have BROKEN it!!!
Yet again i found my self complaining about the "FIX" and the conclusion of the investigation that HTC raised was that i have broken it ???:silly:
Luckily for me i have talk with the local distributor about my case and he have changed my cover for FREE (yes, yes FREE!!!)
After all that saga i have found that the signal issue was not fix and i have send the device again to HTC Greece center.
They have signed on the delivery of the package on the 26/10/2012
UNTIL TODAY (AFTER 8 WEEKS) THEY ONLY SAY THAT THEY ARE WAITING FOR SOME PARTS TO FIX MY DEVICE!!!
I'm MAD for the premium money i had to pay for such a service.
I'm kind of HTC freak and had 8 different devices for about 6 years,I think that it's not becoming to such a large company to have service issues.
Hopefully will get my "ONE X" soon and start to enjoy it
Have you all a nice weekend and Merry Christmas.
Dotan.

Worsrt service in greece
I just got screwed from htc greece today...
I send my phone for repair the first time for screen scratches as i bought the phone and had scratches.
And after a month of lying that they cant see the serial number of the device i got it back with a note saying that they found no problem... a month to tell me they found no problem.
Second time i send it in after 5 months of having the device for the wi fi problem and those bastards at htc greece kept my phone for 40 days and then i tryed to contact them they said that they changed the battery and the motherboard and are waiting a third part NOT TRUE i got the device nack with the repair note saying that they only changed the motherboard.
After almost 2 months i got my device with a diferent problem it looses gsm signal and i have to restart the phone to get signal.
Here is the good part i send it back and they told me they wont accept my waranty because the screen is not in perfect place and i have to pay 180 euro for the repair WTF, the way i see it they are lying to avoid the waranty since they are the ones who opened my phone 3 times.
Screw htc greece they are thiefs trying to avoid my waranty, i even told them ok lets asume that the screen somehow moved why wont you change the damn faulty motherboard you installed, and they answer "sorry since the screen is a bit missplaced we cant accept the waranty".
Htc greece = fraud now i have to press charges for fraud...
Why did i even bother to leave the samsung sceen this was my first and last htc device.
No doubt it was a great device and it still is but htc greece service is the mafia of mobile phones..

sorry to hear that my friend, hope you'll get the device soon!! i have it for 3 weeks now and its amazing, so hope they'll get it fix so you could enjoy it too!

Tell them "A yamissoo roofiyanos"
Sent from...... Who cares any way.

they insist i have to pay...i contacted my lawyer and he will press charges for fraud. Such a same for a so great device to have such a lame servise.
To kedp it short i send in my device for the wi fi issue and they send it back with a faulty motherboard that they installed tha loosed gsm signal completely and i have to restart
And they dont accept my waranty because they say the screen is a bit missplaced and they are the ones who opened my phone 3 times for repairs.
The irony is that i didnt want to root so i wont loose the warranty...

man..if u want premium service..buy an Iphone....and in 5 days u'll recieve one new.

i think that my htc one x got some wifi issues but after reading some of the complaint about the services, i'm kind of afraid to send it for repair now.

Thanks Guys.
I really hope to get my HTC OneX soon.
One thing for sure is that will sell it as soon as possible and will move to a better service oriented company.
"nemer12" i know you are right about the service, but iPhone????
HTC should reorganize there stuff and understand that without service they will be in the same spot as RIM today.
Will keep you posted.

from what i understand its better to solve the wi fi isue your self since you wont void the waranty.
you void the waranty if you remove the motherboard where the waranty sticker is
If you send it in for.service... then you are for a treat, they might even whant to avoid the waranty and try to make you pay like they did to me

Hi Guys,
Another week has passed, and we start week number 9.
Still no word from HTC service center about repair time frame.
I have also send a note to VP of customer care in FB :fingers-crossed: , but didn't get any reply just yet.
Really hope that my phone is not lost forever in there system.
Keep you posted in a week.

if i have to pay for the wifi fix then i will go to law ...because it's not my fault and yes...but i hope germany and there " HTC service" is not so bad like in other countries...

propably you will be fine i dont think service in germany act like in greece, in greece they try to robe you, i bet if i had a single scratch they would say that scratching my phone voids the waranty.

I actually got the best service. My bootloader was relocked, and they replaced my whole screen and fixed the wifi hardware problem in 5 days. Of course they charged for the screen. Also, when I told them from which shop I bought it from, they didnt even ask for a receipt!

In every country you have another office and different people, people don't want to face that but they should think a bit further then only there nose.
A company policy should be legal and straight forward in a contract but a company can't help it if they have some lazy dickheads working for them who are fat up of the daily routine (which I can understand as well in certain circumstance :laugh
or some moaners on a forum who like to kill because they are not satisfied with 'some service' if you know what I mean. :laugh:
I personally had one issue with a phone of HTC (a few years ago) but they were so friendly on the phone when I called them, they asked me some details and picked up and returned the phone fixed in a couple of days.
Ofcourse if you buy a second hand phone on eBay with a limited or no warrentee you won't have the same service by HTC.
The phone I talk about I got as a present from someone who donated it to me from the US as a thanks because of the roms I cooked,
but HTC didn't have a problem at all repairing a US phone in the EU.
The only problem I had with this phone is that I had to pay a lot of import tax even if it was sent as a present.
You get my point? In all corners of the world you have different people and you can't just blame a company for that here on the board.
So do your moaning to the company and try to hit the dickheads, it's so wrong trying to kill a company in general, it sucks what you are doing to my opinion.
Ofcourse everyone has a different story but to my opinion it sucks if you start crying on a board like this, it's wrong and stupid.
I'm using HTC phones for years, I don't say they are perfect as 'every phone has its limits', but you will face that on any phone you think it can be good no matter which manufacturer.
Sorry about my English, it isn't perfect but I only like to make my point, and you can dig up my profile
but I never moaned about a company on the board.
You are not only trying to kill a company but also what used to be a friendly community, that's what I'm trying to explane, think further then only your nose.

Laurentius26 said:
In every country you have another office and different people, people don't want to face that but they should think a bit further then only there nose.
A company policy should be legal and straight forward in a contract but a company can't help it if they have some lazy dickheads working for them who are fat up of the daily routine (which I can understand as well in certain circumstance :laugh
or some moaners on a forum who like to kill because they are not satisfied with 'some service' if you know what I mean. :laugh:
I personally had one issue with a phone of HTC (a few years ago) but they were so friendly on the phone when I called them, they asked me some details and picked up and returned the phone fixed in a couple of days.
Ofcourse if you buy a second hand phone on eBay with a limited or no warrentee you won't have the same service by HTC.
The phone I talk about I got as a present from someone who donated it to me from the US as a thanks because of the roms I cooked,
but HTC didn't have a problem at all repairing a US phone in the EU.
The only problem I had with this phone is that I had to pay a lot of import tax even if it was sent as a present.
You get my point? In all corners of the world you have different people and you can't just blame a company for that here on the board.
So do your moaning to the company and try to hit the dickheads, it's so wrong trying to kill a company in general, it sucks what you are doing to my opinion.
Ofcourse everyone has a different story but to my opinion it sucks if you start crying on a board like this, it's wrong and stupid.
I'm using HTC phones for years, I don't say they are perfect as 'every phone has its limits', but you will face that on any phone you think it can be good no matter which manufacturer.
Sorry about my English, it isn't perfect but I only like to make my point, and you can dig up my profile
but I never moaned about a company on the board.
You are not only trying to kill a company but also what used to be a friendly community, that's what I'm trying to explane, think further then only your nose.
Click to expand...
Click to collapse
Sorry my friend, you totaly missed my point.
I have never tried to "KILL" HTC, there devices are my favorites and i have purchased 6 different models in the passed years.
i have tried to address the service support about my device more then enough for the last 9 weeks !!!
and always i find my self back i the same spot, that is the person in customer care say to me that they understand that it takes too long and they are sorry but they don't are a repair time frame.
And that my friend is not acceptable, i would think that HTC could send me a new device if they can't repair.
But there is no answer from HTC side and it's very disappointing, and i'm trying that someone will wake up and give the right service.
About all your other comments i would rather not address (lets keep it in an adult manner).
Have a nice day.

You don't need to apologise to me.
I didn't miss your point as I do not miss many moaners here on the board, moaners who do miss my point and keep continue coming here, stubborn people who probably never want to understand.
To my opinion you do try to KILL HTC as what else are you trying here, you think you will get a new phone with opening this thread?
Anyway you did made your point as I understand it's useless to answer people like you.
You too, have a nice day.
dotanfeldman said:
Sorry my friend, you totaly missed my point.
I have never tried to "KILL" HTC, there devices are my favorites and i have purchased 6 different models in the passed years.
i have tried to address the service support about my device more then enough for the last 9 weeks !!!
and always i find my self back i the same spot, that is the person in customer care say to me that they understand that it takes too long and they are sorry but they don't are a repair time frame.
And that my friend is not acceptable, i would think that HTC could send me a new device if they can't repair.
But there is no answer from HTC side and it's very disappointing, and i'm trying that someone will wake up and give the right service.
About all your other comments i would rather not address (lets keep it in an adult manner).
Have a nice day.
Click to expand...
Click to collapse

nemer12 said:
man..if u want premium service..buy an Iphone....and in 5 days u'll recieve one new.
Click to expand...
Click to collapse
yeah right....
A friend in Romania with an Iphone 4S that was under warranty but with serious problems (signal,camera,battery not charging etc) was offer for free and iphone 4!!!!!!!!
Or if she didnt want that the gave her a discount of 150 euros to buy a new Iphone 4S......