Develop Bugs

Sync problems - Activesync does not detect device (XDAIIs)

Dear All
Please help: I have an O2 XDA IIs which MS Activesync 4.1 does not detect, despite all my efforts during the last few days (I also have an old iPAQ 1940 which Activesync detects fine).
The XDA is from work, so could it be that it is somehow locked, and if so, how can I unlock it?
Also, as an alternative, can I sync the XDA with my PC via Bluetooth through the iPAQ's?
Any ideas will be gratefully received!
Many thanks in advance,
L

Hi there,
I've Looked through hundreds of forums and although I have seem similiar I haven't found a resolution to my exact problem.
Due to the fact that I've been trying to resolve this issue on and off all day it's probably something really simple... :roll:
HISTORY
PDA
Was running WM2003SE on a Xda IIS.
PC
ActiveSync 3.8 on Laptop with Windows 2000 SP4 and all updates. Laptop on a home LAN with router. No firewall software and have since removed all Spyware removal software, (after doing one last scan).
My Task \ Issue \ Problem
I wanted to to the upgrade to WM2005 and followed all the usual procedures. The one mistake I may have made was to install the very very latest 4.1 Activesync without removing 3.8. However at this stage my XDA was still on 2003SE and synced perfectly with 4.1 Activesync.
I performed the upgrade to WM2005 including patches and as far as the XDA is concerned everything appears to be working.
Activesync however doesn't work. Via the USB cradle Windows 2000 detected a device and under device properties it's was listed as Generic RNDIS, it's now listed as a windows mobile based-device. I don't have an entry in my network connections, although I think this only happens with Windows XP. I've tried uninstalling Activesync, removing the rapi.dll file, reinstalling etc, I even did the former and removed entries within the registry and running a registry fixer but to no avail.
I then decided the Bluetooth route but cannot sync via this method either. I can actually succesfully connect from PC to XDA and vice versa but cannot use these connections for Activesync.
I have another Hard Drive for this Laptop which I use for testing. I can simply shut down, swap drives and boot again to another build. The other build is also Windows 2000 with SP4 and pretty much nothing else. I've installed Activesync 4.1 onto this machine, plugged in the cradle and everything works fine.
So..... I know the XDA is fine, The cradle's okay and Activesync 4.1 actually works with my XDA OS. The problem is it doesn't work on one particular build. I believe this is actually a Activesync issue but due to some form of conflict with my build. It's currently out of the question for me to rebuild so my mission is to find out what's conflicting.
Just to summarise though..... Activesync 4.1 was working fine, I upgraded XDA to WM2003 to WM2005 and then it stopped. The other harddisk proves that Activesync does actually work with my XDA.
Pheeeew...... I hope somebody doesn't suggest lack of information.... :lol: :lol:
So the reason for the post?? Well if anybody else is having frustrations, (which I'm sure I'm not the only one judging my my searching), your not alone.
I think a lot of people's problems have actually been resolved by the latest version of Activesync, (4.1), and other people have resolved by sorting out the main culprit of firewalls.
For me though I'll keep searching..... if any of you can think of any other ideas I can use for diagnosing the problem I'll appreciate it.
Thanks in advance..... sorry for the waffle.....

RESOLVED
Okay.... During further searching I noticed people mentioning VPN clients interfering.
I did have SecureRemote VPN installed which I use for work purposes.
I uninstalled SecureRemote but had to uninstall & re-install Activesync again. This time it's working.....
I will, (but not tonight), re-install the VPN client and see what happens. If Activesync countinues to work then, apart from being happy, it's worth making a note of.
If it doesn't work then I'll start to investigate why...... I know the new active sync does some form of IP connection but I cannot accept that it won't work with VPN's installed.

use windows XP (SP2) ...
first install the activesyn and then restart your computer.
then attach your pocket pc with usb cable.
and try to connect.
its works for me...

cant sync

hi ppl,
after the upgrade from 2003 to WM5, everything is ok but BA wont sync any more. It used to work fine with 2003, I bring it to my friend where we patched it, we didnt sync it there but his pc obviusly saw BA during the patching process.... When I brought it home my PC couldnt sync with BA any more.
When I put the BA in the cradly PC found it and let me explore the BA thru the active sync just like before but after that it report that he can not sync and that I recconect the device, after the reconnecting - same story. Exploring works ok all the time but syncing dont.
Im suspicious about the fact that PC didnt asked me about the new device after the wm5 patch and didnt asked me about the type of the partnership (you know guest and normal)...
Used to try without the firewall, didnt helped, and didnt know how to manage to connect it and sync it via the BT...
Any ideas regarding the syncing via the USB or if someone can me please explain BT sync process...
Can I sync it with the WIFI ad hoc wifi network ? how please ? That could help too maybe.
PC OS is XP SP2
Best regards !

try this...
make sure you have updated your activesync to the recent version. mine is 4.5
1. remove your BA from the cradle.
2. delete your mobile device profile in activesync.
(File-> Delete Mobile Device)
3. place your BA in the cradle
4. re-setup your mobile device.

ty active sync on the PC is 4.5...
tryed to reinstall it, deleted the folder, run registry cleaner, install it again and nothing changed...
Im suspicious that the problem is in BA, when I run active sync there it reports on some kind of info screen "to sync with the desktop computer, install Activesync on your computer and then connect this device. If your company support syncing directly with its exchange server blah blah"... Never saw this screen in the active sync on BA before...
It looked like PCs active sync before as far as I remember....
used to try to connect it with the BT, after the pairing with the PC BA shows the screen with the services that I want to use for that BT connection but the list is empty... Anyway they are paired in that moment (passkey passed)... When I click on the connect with the BT in the active sync on the BA it report that theres no BT paired devices in that moment and that I can pair if I want, I chooce PC on the next screen again but nothing happens...

sorry to hear that.
i guess if you're using BT to sync i cant help you with that.
i know there's a topic here somewhere about the BT Stack incompatibilities.
let's hope someone who had your error find his way into reading this.
------------------------
tragedy: life's a windows[tm] bliss... till one bug shows up and eats up your lifespan with stress in bugbusting.

looks like that PC cant read settings of the BA coz when syncing begins, PC report that he is retrieving settings but moment after that he report sync can not be completed succesfully....
Like theres some firewall in the BA which prevents pc from the reading of the settings.

Problem is solved, BA is upgraded to WM6.

always glad to hear someone has solved a problem.
even if my posts didnt helped a bit. ahaha...

problem with the active sync for win 2006

hi again i have a problem with the phone.I upgraded the xda in win2006 but the active sync doesnt make a connection with the device everytime i try to connect it.i have active sync 4,5 and this version worked fine with my previous phone xda exec .so whats the problem in this? and do i need to install another version of active sync ?4,2 or something?thanks

problem with ActiveSync
I have pretty much the same problem, only mine is something like this: If I connect the BA to the PC first time, it's working, but if I disconnect it and try do plug it in again, it's not seeing my device. So sometimes I have to restart so that my active sync works again. I'm almost sure that my problem is because of the operating system on the pc witch is not in a very good shape.

ok any solutions what should i do?? the problem is still on active sync cant make a connection.

cstoica said:
I have pretty much the same problem, only mine is something like this: If I connect the BA to the PC first time, it's working, but if I disconnect it and try do plug it in again, it's not seeing my device. So sometimes I have to restart so that my active sync works again. I'm almost sure that my problem is because of the operating system on the pc witch is not in a very good shape.
Click to expand...
Click to collapse
I have learned that I must turn off the BA between sync attempts. If I push the power button, wait a couple seconds then push it again and place in the cradle. Ever since I started doing it this way I get no timeouts/can't connects.
singer12 said:
ok any solutions what should i do?? the problem is still on active sync cant make a connection.
Click to expand...
Click to collapse
WM6 requires activsync 4.5 or higher so downgrading will not help. Have you ever been able to sync? Is this the same computer/activsync setup you used to upgrade the BA? One thing I have heard that people have done that has helped is to completely uninstall activsync, reboot the computer, then re-install activsync. Windows does strange things so it may very well help.

ActiveSync BOOSTER
Is there a way to boost up speed of Sync
Is there a any software or Cab file for it ?
Also want to know after we sync Phone
It keeps repeating to sync, is there a way to stop it ?
With removing the phone
Please Help

I cannot sync my calendar or inbox - properly. Some things sync others don't am not to sure why.
I installed xplodes latest wm2006, .NET 3.5 - all seems fine except for the syncing.
I uninstalled activesync 4.5, re-installed 4.2, then uninstalled ti and re-installed 4.5.
I tried syncing ONLY the contacts, then added the calender in options. (suggested in another post)
Still it is NOT WORKING - i really need the sync to work if I am too keep wm2006 ?
any other suggestions ? (help!)

Problems with Activesync under WXP with WM6

Hi,
I have a strange problem. I have a Hermes running WM6 (org T-Mob). I can't install software or explore the device from my PC at work. It's possible to sync files, email and almost everything else (exception: I have Pylon Pro running to sync with Lotus notes Shows it's synced but no data is transfered) but other than that I can't contact the device. Explorer shows no contents and when the software window opens all I get is the frame with no content. I had WM5 running und upgraded in the hope of solving this problem but no go. Activesync works fine with my old device (MDA II) running WM2k3SE but not with the hermes. It also works fine at home running the same configuration. Here are the stats:
Hermes with original German T-Mobile WM6 Rom
Activesync 4.5
Windows XP Professional
Has anyone had a similar problem? Any suggestions? Our IS&T department can't find a solution.
Cheers

datas_brother said:
Hi,
I have a strange problem. I have a Hermes running WM6 (org T-Mob). I can't install software or explore the device from my PC at work.
---
It also works fine at home running the same configuration.
Click to expand...
Click to collapse
If it's working on your home machine it's unlikely to make a difference, but I find this - http://toril.ru/pda/akrndisadd.exe - very helpful when activesync stops working, and it's non-destructive (so it's worth trying).
Geoff

Hi,
Problem is now solved. I did 2 things:
1. Made it Super CID
2. Ran the small prog from the post above.
I'm not sure which solved it but one of the 2 did.
Thanks for the help.
Cheers
DB

Hi,
I take back what I said in my last post. The problem is solved but it has nothing to do with the 2 things I mentioned above.
T-Mobile sets "Settings>Connection>USB to PC>Extended Network Functions Activated" to on by default. Unchecking this box is what solves the problem.
It seems that with this active, Activesync tries to look on the LAN for certain components, which it cannot find. This causes the communication between Win. Explorer and the MDA to not work. It also stops you from opening the "Software" funktion in Activesync (You only get a frame with no contents and the hourglass).
I hope this helps someone. It certainly caused me allot of headaches.
Cheers
DB

Active Sync Problem

hey guys i am not to sure if this is supposed to go here but can anyone tell me why my phone is unable to sync contacts and file with activesync 4.5

more details? what device, what rom? what OS?

i have tried many of the new roms including most of the manilla 2d roms on here i am currently trying tot do it with crc 13 stable and still no joy on a Rogers Htc TYTN

still not enough info, what OS are you running?! what error are you getting when trying to sync?

Activesync 4.5 problem
I'd like to jump into this discussion. I also have a problem with Activesync 4.5 recognizing and connecting to me Herm200. The oddest thing is that it has functioned correctly, but for some reason it isn't any more. I have two of the same device and it is the same for both. I also have a Wizard (T-Mobile MDA) and that device has no problems what so ever connecting.
Here are the specs of the OS installed on the Herm200:
WM5 ROM version 2.11.255.1
Radio version 1.38.00.10
Protocol version 32.71.7020.12H
ExtROM version 2.11.255.102 installed.
Any assistance to resolve this problem would be greatly appreciated.

Try: start menu>settings>connections>usb to pc and uncheck the checkbox

Maybe it sounds bizarre, but also try a different cable, in a different usb port, turn off your computer firewalls, and try cleaning your mini usb on the phone. I got a piece of dirt in mine and nearly tore out my hair until i got it fixed. I had a cable go bonkers, which gave me a lot of grief, and one time the usb port decided it DIDNT like my phone anymore
Plus, for some reason i have to diable the firewall everytime on nod32 until i can connect.
Hope one of those helps....
-Jotek

I have the same problem... T_T
nasty_42 said:
Hope you can help me..
I just bought a Softbank HTC X01HT, when i connected it to my PC, Microsoft Activesync cannot detect it. But my HTC is charging.
What I did:
1. I am using a new USB cable, tried another USB cable = no success.
2. Tried to sync to another PC = no success.
3. Uninstalled Microsoft Activesync, reinstall Activesync = no success.
4. Did some research, uncheck "Enable advanced network functionality" = no success
5. Hard Reset = no success
6. Connection Settings --> Connect = "Your device was not detected"
COM 1 = Available
COM 2 = Not installed
Infrared Port(IR) = Not installed
USB = USB is available
and it gives the beeping sound (sound you get when you plug in your USB) but nothing happens after.
Btw, im using WM 6.1 Pro.
My Bootloader shows:
HERM200
IPL-1.04
HERM200
SPL-2.03
I'm losing hope.. T_T Hope someone can help me. Sorry for being such a noob. >.<
Thanks in advance!
Click to expand...
Click to collapse
from http://forum.xda-developers.com/showthread.php?t=441298

I have had real buggy Active Sync problems only with the last 2 ROM's I've flashed, Joshkoss's V.10 and PDA's V.27. Both are using build 20759 which I think is the culprit for me.

boog321 said:
Try: start menu>settings>connections>usb to pc and uncheck the checkbox
Click to expand...
Click to collapse
thanks for the help man, doing this actually worked for me, one thing that i also had to do was restart both my computer and my phone before it would work.
By the way i am using CRC 13 on my HERMES

mikehippe said:
I have had real buggy Active Sync problems only with the last 2 ROM's I've flashed, Joshkoss's V.10 and PDA's V.27. Both are using build 20759 which I think is the culprit for me.
Click to expand...
Click to collapse
Oh my..., now I'm the only one that has the Activesync Problem. T_T
Two ROM's that I am using.. Pays ROM Lite & Full - WM6.1 WWE with Big Storage and 27/10/2008 ROM 3.62.502.20 (Manila2D) V.20 Build 20921 by PhamQuang.
What ROM can you suggest to test the Activesync problem? Thanks in advance..

If I'm using a usb cable to connect, how might this remedy the problem? I did try what you have suggested without success.

nasty_42 said:
Oh my..., now I'm the only one that has the Activesync Problem. T_T
Two ROM's that I am using.. Pays ROM Lite & Full - WM6.1 WWE with Big Storage and 27/10/2008 ROM 3.62.502.20 (Manila2D) V.20 Build 20921 by PhamQuang.
What ROM can you suggest to test the Activesync problem? Thanks in advance..
Click to expand...
Click to collapse
try using the crc 13 that i used but if it doesn't work right away try either checking or unchecking the box in usb to pc for enabling advanced network functionality

maybe its installin drivers on the computer possibly? because the sound made generally is a new hardware detect just my 2 cents

Just a thought but it may be the version of Office / Outlook being run. I've been running office 2003 w/ outlook, Active Sync 4.5 with my Hermes 200 on the original AT&T 6.0 for the last year without issue. My company recently upgraded everyone to Office 2007 and ever since my Active Sync has had nothing but issues with syncing especially over blue tooth.

Active Sync and 2007
Heykrop said:
Just a thought but it may be the version of Office / Outlook being run. I've been running office 2003 w/ outlook, Active Sync 4.5 with my Hermes 200 on the original AT&T 6.0 for the last year without issue. My company recently upgraded everyone to Office 2007 and ever since my Active Sync has had nothing but issues with syncing especially over blue tooth.
Click to expand...
Click to collapse
Same here, I have a laptop that runs 2003 Outlook and that works fine, but 2007 - pah what a waste of time. Shame as I really like 2007, maybe it is better on Vista ?! Doing some reading around the web seems to suggest that syncing with 2007 is hit and miss. Works for some not for others, seems like MS strike again !

I'm running outlook 2007 and hosted exchange 2007 through infoquest. Not having any issues either way. May be you can post the error codes you get on active sync, I did have to enter some registry fixes on my laptop but it hasn't given me any issues.

Can't speak for anyone else but if I try to sync with Outlook 2007 all that happens is it goes into a weird loop syncing blank entries continually. Last time I tried I had over 300 blank contacts in Outlook and none of my Outlook contacts on my device ! No messages nothing. That of course is when it does anything, if I delete the pairing then quite often when I plug it back in it will repair and then do nothing ! I now use my laptop to sync up as it works with 2003 reliably.

I noticed the following thing: When using a rom cooked with a build above 20755, syncing under Vista is a challenge. It works when... it works. With a build equal or before 20755, it works like a charm. I flashed back and forth with 2 different builds. No programs installed. And I get the same results. Could it be related to some differences in builds?