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Hello , i recently bought the Desire HD, and havent been experiencing any problems with it except of one quite annoying.
When im in a call, either outgoing or incoming, the speaker makes a weird crackling noise.
This happens always, and happens on both the phones speaker, and loud speaker (depending on which is selected during call), and headphones(when connected). Ive searched the forum, and some people have been experiencing a sort of problem, but not on the same device.
any help is very much appreciated thank you
I can verify that I'm experiencing the same with my Desire HD.
We discussed this issue already in the german "Android-Hilfe"-Forum. This buzzing, crackling noise seems to affect a small number of desire HD's. Mine was affected too. All the devices have been changed on warranty with no costs for the customer in germany. No matter from which provider they were bought.
Edit: BTW: Wrong Forum, I think. Could an Admin move this thread please?
Thanks for the quick replies guys, appreciate it
Hi All,
My Desire HD has started doing this today too! Really gutted. What has HTC UK support been like this on it? Replacement or repair, and how quick? I dont want to be without a phone long! Is this a widely recognised problem, apart from this thread I dont see much on it. Im wondering if the buzz comes from a loose LED flash cover vibrating caused by the speaker?
Thanks very much
I have the same and I thought it is the proximity sensor opening and closing.
Are you guys sending it back for replacement or are you going to live with it?
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
mohamedgam said:
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
Click to expand...
Click to collapse
I sent 2 support cases to HTC at the same time. The one was for tjis issue and the other for something else. The other one was answered next day but for that one, not a word. Does this tell you something?
didnt understand you sir.
mohamedgam said:
didnt understand you sir.
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Click to collapse
I say that: I contacted HTC support in regards to this but haven't received a reply. But, I have received replys for other cases. And this doesn't sound good.
i have the same issue
Issue with noise
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
Whatever you decide, contact HTC so that they know and work on the problem. As I said, I contacted them but never received a reply which means that they are aware and have no solution.
MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
That must be a different issue. I hear that noise via BT headset when I don't even touch the phone. I believe it's due to the sound frequency change during a call and the low quality speaker cannot handle. It's like using a high wattage amplifier on a low quality speaker and expect to hear deep bass sound. I guess you all know the result of such sound.
I'm also experiencing this problem. Sent the phone in and got it back but the problem is still there. They changed the motherboard and the loudspeaker but that obviously didn't fix the problem. So now I probably have to send it back again.
i just hope this problem can be fixed with software..
hi all,
in my case occasionally during call's even whit sound volume low a ear the person talking with " extremely high pitch feedback sound".
It's a very good phone but that problem is starting to annoying me.
i allready send a email to htc portugal and their response was to send the equipment to the repair center
in you opion what should i do? send to repair?
Thanks
Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Originally posted by iopy Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
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Click to collapse
I will try this and post back...
What I'm experiencing, when I'm on hold with my service provider (Vodafone AU) I can hear the normal on hold music then at random intervals just for a half a second or so the music cuts and there's an annoying crackle noise. Sometimes there is no noise for a while then there can all of a sudden there can that crackle noise every few seconds. Like another person has said for me if I change to loudspeaker it still does the crackle noises and turning the volume down doesn't help. I've tried taking my hand off the phone but it still happens. I have noticed a few times the reception bars icon, drop a bar or gain a bar when this noise happens so maybe there's a link?!? By the way I'm running LeeDroid 1.4.1 (wich is based on HTC's 1.72.405.3 ROM). Also I'm running the Jan 17th Radio version: 12.39.60.19U_26.06.04.06_M.
Right. This could well sound daft but try it anyway! Someone on another forum said it worked for him (her?) and it worked for me with a Nokia E71. The speaker was 'crackling' so I did the usual googling. The answer was, for me, to suck really hard on the speaker a couple of times. Basically the diaphragm gets put out of place and the 'sucking' gets it back.
Try it and see! Though it won't fix the 'feedback-type' noises I'd guess but I find most of those are specific to a particular call. Either call back, or get them to call you back, and all is well.
HTH
Dave
Hi guys,
If anyone can check for me.Please go to settings>sound>system>and enable touch sounds. Then just hit the back button.You can hear the "click" sound from the speaker or the headphones.After milliseconds you can hear and a "clack" sound from speaker or the headphones?Please do the test for me because i think i have defective device.
edit: page with the issue
http://code.google.com/p/android/issues/detail?id=22307
Thanks a lot
Are you sure you are just not hearing the phone vibrate first? That what it sounds like to me.
El Daddy said:
Are you sure you are just not hearing the phone vibrate first? That what it sounds like to me.
Click to expand...
Click to collapse
Go somewhere very silent.Its not the vibration.I can "hear" the vibration and lets say at the same time the "click" and after milliseconds the "clack"
I just hear the vibration and then the sound.
El Daddy said:
I just hear the vibration and then the sound.
Click to expand...
Click to collapse
OK thanks a lot.So looks problem with the speaker of the device
Sent from my Galaxy Nexus using Tapatalk
I bought two galaxy nexus units from unlocked-mobiles. They both do the clack sound, one just much louder than the other .
I can only hear it if I put my ear right beside the speaker with one unit but with the other unit, it's quite loud. I can clearly hear it from arm's length with this second unit.
If I plug in my headphones, I can barely hear the clack sound from both units. Therefore I think the clack sound is either part of "click" sound file or it's just the speaker terminating the "click" sound file. If you can hear it loudly, you either have a defective speaker or low quality headphones. Either way, it's annoying to hear on the one unit whose external speaker "clacks" loudly.
Samsung's quality control is pretty disappointing. The unit that "clacks" loudly has already suffered from the "sleep of death" twice, and I've only had these phones for 24 hours! I'm all the way in Canada and so it's a pain to mail the defective unit back to the UK.
mdh007 said:
I bought two galaxy nexus units from unlocked-mobiles. They both do the clack sound, one just much louder than the other .
I can only hear it if I put my ear right beside the speaker with one unit but with the other unit, it's quite loud. I can clearly hear it from arm's length with this second unit.
If I plug in my headphones, I can barely hear the clack sound from both units. Therefore I think the clack sound is either part of "click" sound file or it's just the speaker terminating the "click" sound file. If you can hear it loudly, you either have a defective speaker or low quality headphones. Either way, it's annoying to hear on the one unit whose external speaker "clacks" loudly.
Samsung's quality control is pretty disappointing. The unit that "clacks" loudly has already suffered from the "sleep of death" twice, and I've only had these phones for 24 hours! I'm all the way in Canada and so it's a pain to mail the defective unit back to the UK.
Click to expand...
Click to collapse
Thanks a lot for the feedback.Both doing the same clack ****??So its not only me.By the way earphones are apple earphones,so its not low quality.I think that we may have more devices with click-clack!!!Guys check your devices.I ll call today, the reseller (expansys France) and I ll ask replacement because I have the device for just 6 days.
I ll post feedback later
Sent from my Galaxy Nexus using Tapatalk
Ι hear that sound too but its barely noticeable...come on guys give us more feedback
DJTaurus said:
Ι hear that sound too but its barely noticeable...come on guys give us more feedback
Click to expand...
Click to collapse
Expansys opened a case for replacement or service.I also called samsung and waiting their feedback during the day
Update:
Result. EVERYONE has this sound "clack". Just spoke with Samsung and this is how speaker works.No reason to worry.
Case closed
afilopou said:
Expansys opened a case for replacement or service.I also called samsung and waiting their feedback during the day
Update:
Result. EVERYONE has this sound "clack". Just spoke with Samsung and this is how speaker works.No reason to worry.
Case closed
Click to expand...
Click to collapse
I definitely have it.. any fix mentioned?
Sent from my Galaxy Nexus using xda premium
ChongoDroid said:
I definitely have it.. any fix mentioned?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They mentioned no fix.They said this is how speaker works BUT i asked supercurio for this issue (he doesnt have the device, he just read the thread) and here the answer
"Looks like pop-in and pop-out.
Means through hardware design or sound driver design are not very good for this codec."
I wouldn't say case closed.
With one of my devices, it's hardly noticeable (which is the way it supposed to be) so I don't mind at all. With the other I can clearly hear it from arm's length so it's a problem.
mdh007 said:
I wouldn't say case closed.
With one of my devices, it's hardly noticeable (which is the way it supposed to be) so I don't mind at all. With the other I can clearly hear it from arm's length so it's a problem.
Click to expand...
Click to collapse
Obviously.Case closed goes for my case .Its not so loud.But in your case you must ask for replacement. The think is that everybody has it (other lower and other louder) and google/samsung must look at it.Maybe the solution is "simple" as supercurio quote (codec) or harder (bad hardware).If the problem (yes its a problem, i had sgs1,htc desire hd,nexus s, sgs2 and none of them has this issue and believe me from day one i check for pixels, speaker quality etc etc) is hardware then google/samsung you have a problem
Hello guys this is also my fault if we want to call it, but on a page of code.google there is a page to know the problem at the big G.
Who has this problem can visit this page and present it.
Bye
lordarus said:
Hello guys this is also my fault if we want to call it, but on a page of code.google there is a page to know the problem at the big G.
Who has this problem can visit this page and present it.
Bye
Click to expand...
Click to collapse
You have this issue?
Also in which page can report it?I am a daily user but i can report it
Regards
afilopou said:
You have this issue?
Also in which page can report it?I am a daily user but i can report it
Regards
Click to expand...
Click to collapse
here is the case:
http://code.google.com/p/android/issues/detail?id=22307
Yes i have this issue, thanks for the page wollyka i forgot it for posting.
All I hear is the sound it's supposed to make, nothing after. I turned off vibration and held it right to my hear and tried loads of times... all I hear is the single touch sound!
They're called Touch Sounds, its a feature, and you disable them under the sound settings.
Settings>Sound> uncheck Touch sounds.
This isn't a new feature either...
Either:
a) I'm just lucky because I don't have it; or
b) You guys are incredibly stupid and don't realise that the first sound you can hear is the vibrate and the second is the touch sound which you turned on
Recently my earphone died during a call. I restarted the phone but the earpiece didn't come back to life. Thus I changed the earpiece for a replacement from eBay. However - the problem remains the same. I am not able to hear something from the earpiece. Calling via headset or speaker works just fine.
I currently have VenomDHD 2.3.0, but the above goes for other roms too. I don't know what to do
I still like my DHD and don't want to replace it.
Is there any solution?
styfic said:
Recently my earphone died during a call. I restarted the phone but the earpiece didn't come back to life. Thus I changed the earpiece for a replacement from eBay. However - the problem remains the same. I am not able to hear something from the earpiece. Calling via headset or speaker works just fine.
I currently have VenomDHD 2.3.0, but the above goes for other roms too. I don't know what to do
I still like my DHD and don't want to replace it.
Is there any solution?
Click to expand...
Click to collapse
Hi there
Did you get the device wet at all? Was it getting excessively hot during the call? Can you link to the replacement earpiece?
Neither wet nor hot. Replacement is eBay article 261265155221
Hi.
I'm on the new android 1.4 update with speaker support. When I make a phone call, I either get really low volume on the speaker (have to put my to my ears to listen) or the speaker has decent volume and distorts (like when you play loud music on tiny speakers). I'm wondering for those with the new update if that's normal or there might be an issue with my watch
Thanks
Unfortunately, I think it's an issue with your watch. The speaker is actually pretty loud, you can easily hear the voice from 2 meters away. The sound itself is also pretty clear, of course bass performance is reduced, but the speaker is suitable for phone calls.
foo said:
Unfortunately, I think it's an issue with your watch. The speaker is actually pretty loud, you can easily hear the voice from 2 meters away. The sound itself is also pretty clear, of course bass performance is reduced, but the speaker is suitable for phone calls.
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Click to collapse
Thanks for your reply. Is your watch the same volume all the time if you don't adjust the volume. My watch works fine at times and then for no reason you can barely hear anything and have to put the watch upto your ear. Also do you get any distortion at all on phone calls i.e. squeaky or mumbling voice
shinzomask said:
Thanks for your reply. Is your watch the same volume all the time if you don't adjust the volume. My watch works fine at times and then for no reason you can barely hear anything and have to put the watch upto your ear. Also do you get any distortion at all on phone calls i.e. squeaky or mumbling voice
Click to expand...
Click to collapse
Yes, my watch keeps the volume at the same level as long as I do not change it manually. There is also no distortion on phone calls.
Did you get the watch to work??? I have the same exact problem you are having
Andyrrr70 said:
Did you get the watch to work??? I have the same exact problem you are having
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Click to collapse
No afraid not. Have contacted Huawei support today in the UK and they have escalated it to head office and will let me know what happens next. Will update the thread when I hear something back
http://forum.xda-developers.com/zenwatch-2/general/speaker-scratch-call-volume-maximum-t3332476
Zenwatch 2 have the same problem... So i think that the problem it's on android 6.0.1... The volume in call it's very low and if you use in a car, it's difficoult to hear!Also the speaker as you said distorts the sound !!! This , however, does not happen by listening to the music ! if you use google play the sound is higher than the call! but high- volume music have a scratch
Ensure that the speaker port is clear. It can become blocked and the result is distorted sound.
Update
Update, after contacting Huawei support. They sent me a prepaid envelope to ship my watch to a third party repair centre SBE Ltd. I sent it off on Thursday and they received it next day Friday. This morning I received a brand new replacement sealed box. I have tested this one out and there is no issues with it. Sound is clear with no distortion.
Seems I'm having the same problem, hardly use the speaker, don't even play it loud when I do and out of the blue the speaker is distorted. Sigh
I have the same issue now with my replacement Huawei watch. Very annoying. It's completely unpredictable when it distorts as sometimes it's fine and other times its distorted. It sounds like someone trying to speak through their nose. Very distorted.
The only thing I can think of is the place I work at is quite dusty as I do warehouse work so maybe the speaker has dust inside
shinzomask said:
I have the same issue now with my replacement Huawei watch. Very annoying. It's completely unpredictable when it distorts as sometimes it's fine and other times its distorted. It sounds like someone trying to speak through their nose. Very distorted.
The only thing I can think of is the place I work at is quite dusty as I do warehouse work so maybe the speaker has dust inside
Click to expand...
Click to collapse
that sucks to hear... spoke to support and after factory resetting I still have distortion... seems im gonna have to request a replacement, hopefully no more problems
..
MuF123 said:
Can anyone get a recording of how does the distortion sounds like? Or maybe comparison "vs phone loudspeaker" or "vs music on watch".
Thank you!
Click to expand...
Click to collapse
I can't get a recording as I've sent the watch back to the service Centre. The distortion when it occurs is so obvious that you can tell it's a defect with the speaker as even half volume is distorted.
It sounds pretty much like this video:
https://youtu.be/fc-JBbeLUBQ
Same issue, did you find a fix?
Hi, I've been going crazy trying to figure out the same thing. My music volume on my watch is really loud and phone call volume is so low, it sounds like a whisper. This makes no sense! I contact Huawei and they said there is no way to change the volume of the phone call. Maybe it is a bug! I don't know if I should try to get a replacement or just wait it out for a new update to fix the issue. Anyone found a solution??
vannicuhh said:
Hi, I've been going crazy trying to figure out the same thing. My music volume on my watch is really loud and phone call volume is so low, it sounds like a whisper. This makes no sense! I contact Huawei and they said there is no way to change the volume of the phone call. Maybe it is a bug! I don't know if I should try to get a replacement or just wait it out for a new update to fix the issue. Anyone found a solution??
Click to expand...
Click to collapse
Post no 7 mentions a similar issue with the Asus zenwatch 2 as what you describe. So check that thread as well. I can't help much as my issue was constant whether it was listening to music or during a phone call.
Also I know if you get water in the speaker opening then the sound will temporarily go quiet but once it's dried then it will return back to normal.
vannicuhh said:
Hi, I've been going crazy trying to figure out the same thing. My music volume on my watch is really loud and phone call volume is so low, it sounds like a whisper. This makes no sense! I contact Huawei and they said there is no way to change the volume of the phone call. Maybe it is a bug! I don't know if I should try to get a replacement or just wait it out for a new update to fix the issue. Anyone found a solution??
Click to expand...
Click to collapse
When You are in a call - incoming - there is options on the call screen swiping up. There is Volume and others (dialer, mute, etc...). Try it!
Same problem here. The sound is so low, almost mute and crunchy. I'll contact to huawei for a replacement.
That normally happens when water has gotten in the speaker. I would wait till it's dried out and check again.
Even though the watch is water resistant there is a sort of chamber after the speaker grille that water will sit in before it's evaporated. It happens to me often when washing my hands.
Hi I know this thread is pretty old and I don't want to hijack this thread but I have a question. I want to buy a smart watch that has a good speaker for music. I've got two choices Huawei Watch and Gear s2 3G. Which one should I buy?
Hi is anyone else facing in call low volume? i can barely hear people on the other end of the call, i believe the sound is coming from the speaker on top of the phone rather than the earpiece.
Isn't that speaker supposed to be for loudspeaker?
Thanks
I've also noticed the earpiece speaker is pretty low. It's only a tiny slot at the top of the phone though.
hmd21 said:
Hi is anyone else facing in call low volume? i can barely hear people on the other end of the call, i believe the sound is coming from the speaker on top of the phone rather than the earpiece.
Isn't that speaker supposed to be for loudspeaker?
Thanks
Click to expand...
Click to collapse
This problem android 13
I found the solution.
Sold the phone
No such issue for me, in quiet enviroment I cant even push it above 50% because it would be too loud.