I've been looking at the following site, from searching around on this forum...
http://www.htceurope.com/Wizard.aspx
Filled in all the details, IMEI, Serial Number, etc... and its coming up registered as a 9090, when I try select MDAIII or MV2000, it Always defaults back to 9090...
SO... this is what puzzles me... surely if HTC dont do O2 repairs, why would they have the mobile on the 'warranty' list, as I tried my old Smartphone on there (which is way out of warranty) and it says there is no valid warranty for this phone!
Basically, the TFT is cracked to hell, BUT i can still use the phone using MobiControl software, and it makes/recieves calls just fine!
Would it be worth filling in the Warranty form, or just giving HTC a call on Monday (tomorrow)???
I got the phone for free of my brother who works in a phone store, with a smashed screen, was originally a demo phone, so only has 15 hours outgoing calls logged only & no incoming, in A1 condition, no scratches, all accessories, MINT!
If HTC decide not to repair it, or they do at a charge, how much would it be for...
HTC to carry out the repair if they add a surcharge (as stated on there site)
Other individual to eith ersupply a screen for me to fit, or fix it for me??
Cheers
Paul
I sent off my phone to HTC (uk) cause some friend sat on my mdaIII and cracked the screen (just the touchscreen.. not the LCD).
This happened 1 month after i got my phone.. (just my luck i guess).. Anyway they said screens aint in warranty, and they charged £90 (GPB) plus VAT (£105.75). I had 2 options.. pay it.. or pay 15 pounds to return.. so i took option 1..
Note tho.. it took em ages! i called 1000 times for status.. and they were saying waiting for parts and stuff... BULL****.. in the end and 3 months of waiting.. they said they had to replace the motherboard cause the screen wasnt compatible.. what a load of bull**** lol.. they gave me another phone.. different serial, IMEI and everything.. but 3 months of waiting was HELL..
hmmmm well if thats what there like, I doubt I will get them to sort it then...
Rang HTC before, but is just an answerphone service, pointless & crap!
Had a quote for £165 inc. labour & such so far from Apex Laptops, so gona shop around & see if I can get it cheaper! But a little birdy told me... that the XDA IIs screens are very hard to come by, as seems to be a common fault them going?? dont know much about it tbh!
Cheers
PaulW21781 said:
hmmmm well if thats what there like, I doubt I will get them to sort it then...
Rang HTC before, but is just an answerphone service, pointless & crap!
Had a quote for £165 inc. labour & such so far from Apex Laptops, so gona shop around & see if I can get it cheaper! But a little birdy told me... that the XDA IIs screens are very hard to come by, as seems to be a common fault them going?? dont know much about it tbh!
Cheers
Click to expand...
Click to collapse
HTC won't touch o2 stuff from experience despite the commonality between models / parts accross the brands - I tried to get a screen done in an XDA exec and they wouldn't as they claimed they coudln't guarentee to have the screen that matched my board (see previous poster )so I think they stick to the brands they have a repair contract with, even though I could quote the part number needed!
o2's own XDA helpline quoted £165 for the exec, HTC had quoted £115 for the 'm5000' so were cheaper :-(
I ended up getting one direct from Taipei for about £100 and fitting it myself.
If you source the b.a part yourself make sure you check the part number ( sony or toppoly) before ordering from anywhere, most places have a 'no returns' policy.
Richard
I had a little accident with mine on Sunday. It fell out of my pocket and down 4 or 5 stairs in a carpark. The side cracked off on one of the sliders, so its come off its runners and the screen and unit are two separate pieces! However oddly enough the screen isn't cracked at all!
I'd sell it, but insurance is providing a new one tomorrow and I need to give this one back.
Related
Hi,
being a tight a** I ordered mine from www.selectgsm.com but alas a couple of days later it still hasn't shipped.
I guess I'm looking for a bit of reassuarance. Have any one else on here ever ordered from those guys??
Maybe I'm impatient but I want the Rhodium now! Since work gave me a device to replace my Uni I've been longing for a high res, large screen! (With a keyboard!)
I don't wanna scare u or something, but most of the sites that don't have active links (ones u can click on the images) on the bottom of the page to VISA, MasterCard etc. are fake.. I'm not saying this one is, but there is some possibility, so keep this in mind! Also try google-ing the site to see if there are some opinions about it... My advice - if u haven't transferred any money, don't and order the device from some other site with good reputation...
OK, seems like this one is real U can check out some opinions here:
http://www.redflagdeals.com/deals/main.php/ratings/vendor_info/SelectGSM.com
hmm, i was thinking of this company, but i think i will still go with a clove or the likes...while paying more..and much more at that, i will stick with the "if it seems to good to be true, it usually is"
redflag really reiterates this with a bad experience and wrong country devices...
I got the device, a couple of days ago, they just had to verify my details by phone. They even included a power plug adaptor for me. Happy with this company now... Their phone manner was excellent when I called.
HTC Touch Pro2, Canada
They do have reputation online just got to dig, http://www.google.com/products/reviews?fq=VERTU+ASCENT+PHONE&cid=e3ddd3f5716d9d52&sort=2 I purchase HTC Touch Pro2 from http://www.selectgsm.com/ it arrived on friday, Just as described very happy with the phone.. would shop there again thanks.
Before you start reading this post, note that is a rant on HTC's terrible service.
I bought a HTC Desire in April 2010 and it has been a brilliant phone. In April 2011 I bought a Samsung Galaxy S II and decided to give my Desire to my sister. Since the buttons weren't as responsive any more I decided to get it repaired by HTC first.
In late April 2011 a collection was arranged with HTC and the phone went off. Just under 2 weeks later it was due to be delivered to my place of work so I mentioned this to the receptionists who later called me telling me that there was a UPS guy downstairs asking for a Kayleigh Glover. I went down to investigate and found out that it was my phone but HTC had changed the name for some reason.
They explained that it was probably a copy and paste error and corrected this. Unfortunately the buttons weren't still as responsive so off it went to HTC again (the collection was with the correct name). It came back to my place of work just under 2 weeks later again with the name Kayleigh Glover. It was just by chance that I saw the courier by the door as I was leaving for the day and asked if he had a package from HTC. When I asked them about it they could not explain why this had been done or who had done it. Surely they have some sort of logging in place which records changes to accounts and support tickets? Or maybe they just opted to keep their Customer Service onshore and decided to employ monkeys to cut the costs? Maybe monkeys is a bit harsh... overgrown apes maybe?
The phone still wasn't fixed and off it went again but this time I was getting a refurbished model. A week later this arrived and it was scratched everywhere with the paint scraped off in places. Is this what HTC call a refurbished model? Surely refurbished items are actually meant to be refurbished and not just put in a box and sent out to the next Muppet... which in this case happened to be me. My original Desire was in better condition and I had had that for a year. The Customer Service asked me to send photos and out of curiosity I asked him whether he had my old phone to compare the damage to. To my surprise he actually said "hmm, you have a good point there... I hadn't thought of that".
For all the inconveniece HTC offered me £30 of accessories, but I have had the phone for a year and have spare batteries, desk stands and docks, car cradles and chargers etc. I do not need any more accessories.
I am getting really ****ed off with HTC at this point and demand that instead of another refurbished Desire or £30 worth of accessories, I want a refurbished Desire S. After a week of hearing nothing, I got a call saying that they could offer me this and a collection was arranged. I made sure everyone knew that I was meant to be getting a Desire S, and I even went as far as putting a note in the package mentioning this.
Come to today, when UPS just delivered my phone. Guess what... it is another Desire and this time the plastic camera cover from the back is missing from the case. Good quality refurbished Desire S... either HTC employees cannot see, let alone read, or my original assumption with regards to the overgrown apes still stands.
Are HTC just taking the **** or are they incompetent? Whilst all this was going on, I had to constantly call HTC for updates and you could never speak to the person you originally spoke to as they were either busy or were off on holiday. I was promised multiple calls backs which never happened. I was made promises by various employees with no results. I have lost count of how many different people I spoke to.
I think now I want a new Desire S, and I want it by the end of this week. I don't care who they have to ask or what they have to do, but I want it this week and it better be what I am expecting.
www.simplyelectronics.net
Anyone lost their money from them?
I actually bought twice from them in the past but this time it's been more than 2 weeks and my order still shows New. A friend told me that his order is still new after 40 days. I know they will ship it at some point in time, maybe 2-3 months but I was actually thinking to cancel the order. On the other hand it's about 100EU cheaper than anyone else. All those issues with HOX also made me cool down and add a plus on those thoughts and I'm also making thoughts for SG3.
I know, all review sites on Internet have them very low rated (one star) but still they are by far the cheapest.
Any of you guys lost his money from them?
I didn't personnally buy from them but when i was planning to i did a little a search and found that it's really not recommended, some product arrive very late others never.
Yeah, when I saw those reviews I just didn't care anymore... I'd rather pay 100€ more and actually receive the product than to pay less and get burned...
Now th big concern is if you cancel or not. I've seen that most people who lost their money is when they attempted to cancel orders or claiming funds. That gives them the chance to "confuse" things and keep your money while not sendingany product. Here's the question: to cancel or not to cancel?
I'm a gambler so, I'll take my chances and play heads or tail. I'll give some more days though but in the meantime I recommend that noone uses them. I guess that some people, like myself, don't learn from our past mistakes.
andreasy said:
Now th big concern is if you cancel or not. I've seen that most people who lost their money is when they attempted to cancel orders or claiming funds. That gives them the chance to "confuse" things and keep your money while not sendingany product. Here's the question: to cancel or not to cancel?
I'm a gambler so, I'll take my chances and play heads or tail. I'll give some more days though but in the meantime I recommend that noone uses them. I guess that some people, like myself, don't learn from our past mistakes.
Click to expand...
Click to collapse
in our country they sell the HOX 700 euros so they are poushing us to buy throu ather countrys
i wish one day they will come to there senses and sell things in a more logical prices
I ordered an HTC Desire HD from them last year. It was taking ages and I cancelled the order. They only cancelled it after 2 weeks chasing them about the cancellation. Finally, after a couple of weeks and tons of emails and threats I got a refund. They have awful support and I do not recommend ordering from them.
Not to mention that the product comes from Hong Kong, so you will need to contact HTC to check if they cover warranty.
I bought my LG Optimus 2x from them, it took ages to arrive but it did in the end. It was a hell of a lot cheaper than everyone else too. Heard some bad things about them so I probably wouldn't use them again though.
Sent from my HTC One X using xda premium
I bought 2 cameras from them till date and they both arrived in time as described. The 2 purchases were a year apart. The second camera though had a European battery charger. Apart from the above I haven't had to use warranty on either indicating the items must be genuine.
Mind it - for whatever good or bad reason, I hadn't researched anywhere before buying from them. Had I known about their reviews, I would not have bought from them.
My friend recently purchased ipad2 from them but cancelled it before they despatched and got refunded without any hassle.
Don't know what to advice you but hope the above experiences shared help.
Sent from my HTC One X using XDA
Not worth the trouble!
Just come across this post and thought I'd share my experience (to back up the thousands of others you can find on the net) about how ridiculous SimplyElectronics are as a company and to avoid them if you care for your sanity.
I placed an order for a Galaxy Nexus on 30/06/12, enticed by the low price and 'expect delivery in 2-4 days' advertisement. After 6 days of the order being stuck at 'New' (which I found out means that they haven't even processed the order, it means they have accepted your offer of purchase, which means that they take the money out of your bank, and then do nothing for a while) and after sending a few emails asking why my order hadn't been processed even though the Live Stock Report said there were plenty in stock, I decided to cancel my order on 5/06/12. They asked me why, I explained that I needed the phone as I work offshore and was going away, and had ordered it elsewhere from a more efficient company. They said they understood my decision and my refund request had been passed to the relevant department. I left it for a few days. Then when 10 days later the money hadn't been returned I started emailing them again. I have now been sending emails daily asking for my refund, yet 24 days after cancelling my order I'm still receiving apologetic emails saying they're trying their hardest.
I guess the short version of my warning to others is this is not a company you should conduct business unless you have the patience of a God. I know from looking around other sites I'm not the only one who has been a victim of their incompetence. I'm sure they have 10's of satisfied customers all around the globe, I just wish I'd done more reading first. If you can find the product elsewhere that costs slightly more than they are selling them for, pay the extra, it will save you alot of time.
Matt JWF said:
Just come across this post and thought I'd share my experience (to back up the thousands of others you can find on the net) about how ridiculous SimplyElectronics are as a company and to avoid them if you care for your sanity.
I placed an order for a Galaxy Nexus on 30/06/12, enticed by the low price and 'expect delivery in 2-4 days' advertisement. After 6 days of the order being stuck at 'New' (which I found out means that they haven't even processed the order, it means they have accepted your offer of purchase, which means that they take the money out of your bank, and then do nothing for a while) and after sending a few emails asking why my order hadn't been processed even though the Live Stock Report said there were plenty in stock, I decided to cancel my order on 5/06/12. They asked me why, I explained that I needed the phone as I work offshore and was going away, and had ordered it elsewhere from a more efficient company. They said they understood my decision and my refund request had been passed to the relevant department. I left it for a few days. Then when 10 days later the money hadn't been returned I started emailing them again. I have now been sending emails daily asking for my refund, yet 24 days after cancelling my order I'm still receiving apologetic emails saying they're trying their hardest.
I guess the short version of my warning to others is this is not a company you should conduct business unless you have the patience of a God. I know from looking around other sites I'm not the only one who has been a victim of their incompetence. I'm sure they have 10's of satisfied customers all around the globe, I just wish I'd done more reading first. If you can find the product elsewhere that costs slightly more than they are selling them for, pay the extra, it will save you alot of time.
Click to expand...
Click to collapse
So you bought something tomorrow and are still waiting for it?
I think you mean 30/5/12
Sent from my HTC One X
700€? Why u. Didn't buy from expansys, I'm sure they will ship for your country. It's from france
mitas35 said:
in our country they sell the HOX 700 euros so they are poushing us to buy throu ather countrys
i wish one day they will come to there senses and sell things in a more logical prices
Click to expand...
Click to collapse
Sent from my HTC One X using xda app-developers app
It's a lottery, do a bit of googleing, there's forums dedicated to pissed off customers.
EclipseX said:
700€? Why u. Didn't buy from expansys, I'm sure they will ship for your country. It's from france
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
becouse i think about possible problems with the device
I've posted on Facebook, Google + and anywhere else I could think of after my recent attempt to get a One X from them.
Web showed stock, blurb said dispatched & delivered in 3 to 8 days. Took my money immediately and then the problems started.
Used Barclaycard fraud department to get my money back while I fought SE for a refund. 13th May to today spookily enough to get my refund.
God knows how many calls & emails...
DO NOT USE THIS COMPANY!!!!
And if you already have, use your card company to get your money back.
Just stop right here. If any manufacture start too sell massively obviously some phones will have problemes like 10%. If you see the most popular phones have problemes.
I've got mine and its a model ht23 without any problemes its the first hox I have and the only.
And with expansys you will have internacional warranty for 2years and houses for support on your country. Trust in expansys!
mitas35 said:
becouse i think about possible problems with the device
Click to expand...
Click to collapse
Sent from my HTC One X using xda app-developers app
EclipseX said:
Just stop right here. If any manufacture start too sell massively obviously some phones will have problemes like 10%. If you see the most popular phones have problemes.
I've got mine and its a model ht23 without any problemes its the first hox I have and the only.
And with expansys you will have internacional warranty for 2years and houses for support on your country. Trust in expansys!
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
hmm and what about oll these negative posts??
I did indeed NerdGuy, sorry! But working with Simply Electronics the months just seem to blend into each other it takes that long. I was told today that my refund will be with me within 7 days, I'm neither holding my breath nor stopping the daily emails, after 27 days of asking I fail to believe they'll pull their finger out any time soon.
I learnt the hard way also over a month to get my 500$ back. Since then anything expensive I buy in person regardless if it's $100 cheaper online.
Sent from my HTC One X using xda premium
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
Click to expand...
Click to collapse
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Click to expand...
Click to collapse
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
Click to expand...
Click to collapse
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
Click to expand...
Click to collapse
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Click to expand...
Click to collapse
kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
Click to expand...
Click to collapse
I would DEMAND a new phone!
only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!
D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
Click to expand...
Click to collapse
I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.
i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "
To cut a long story short I smashed my screen (doh!)
Checked XDADev's for info and broadly got the message I was looking at £80 - 100 for the repair based on others experiences... rang HTC the guy said based on previous repairs and that it was just the gorilla glass I was looking at around £100. Also found somewhere else that would do it for £85 in 48 hrs but thought it best to keep warranty intact and go through 'official channels'.
Sent it off and received my quote today (2 days later)... £150!!! The quote states it's just the glass they are replacing and the cost of the part is £99. Tried ringing them and arguing the toss but just got some guy who, whilst very nice, just kept avoiding my question and feeding me bull****. Now I'm in the situation where if I don't accept the quote they will still charge me £30 just for looking at it and send it back so I can then get repaired elsewhere, So I'm going to accept the quote because I want it back asap.
This has left a really bad taste in my mouth and left me with a VERY negative view of HTC.
Just thought I'd share my story for the benefit of others who may be stupid enough (like me!) in the future to break their screens...
:crying::crying::crying::crying::crying::crying::crying::crying:
my condolences - you'll manage it
That's why if you want to get the best after sales support, you always buy iPhone. Although, the screen is pretty expensive and getting it repaired from official channels will always cost significantly more.
Don't accept it. I've gave this advice before but mail HTC ceo and complain. It's outrageous etc etc. See what happens
Sent from my HTC One X using xda app-developers app
When I spoke to HTC Australia, I asked if my warranty would still remain after they repaired the screen, they said no... so I just did it myself.
You might want to double check whether they'll honour your warranty!
itsali said:
When I spoke to HTC Australia, I asked if my warranty would still remain after they repaired the screen, they said no... so I just did it myself.
You might want to double check whether they'll honour your warranty!
Click to expand...
Click to collapse
Thanx mate... I did ask that when I first called.. it was the main reason I went down the HTC route as I found somewhere else that would have done it much quicker and cheaper too!
worlock666 said:
Thanx mate... I did ask that when I first called.. it was the main reason I went down the HTC route as I found somewhere else that would have done it much quicker and cheaper too!
Click to expand...
Click to collapse
Just argue with them and complain that the Gorilla Glass has shattered too easily, you're very disappointed, have been a long standing HTC customer and never had any problems with previous phones etc... refuse to accept the quote and ask to speak with their manager. When I smashed mine, less than 2 weeks into ownership, I was quoted 150 quid as well ($300 SGD). After a few phone calls they dropped the price down to 75 quid ($150 SGD). It took a couple of days more to get the phone back, but it was worth it. The warranty remained intact too as I have since sent the phone in for repair when the speaker stopped working and there was a dead zone on the screen, it was repaired free of charge.