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So like many guys still running the Hermes and knowing its getting long in the tooth, might be thinking about jumping ship to the new Dream/Android.
I looked at it real close and it had everything that my Hermes didn't, it had a built in GPS, Accelerometer, and it had all the stuff I needed that made me keep my Hermes so long. Full keyboard, nice touch screen, MicroSDHC expansion. So I made the plunge about 2 weeks ago and got a Dream.
The first day it was fun to play with. I looked past the lack of real nav software. I glossed over the email client that was crappy. I found a replacement mail client that actually worked. I tried to use Google Maps, the real desktop was pretty cool, the widgets for the desktop was novel, but today was the straw that broke the camels back. I was out in the car waiting for the wife, I was parked in the sun and decided to move the car into a shady area. I was fiddling around and the phone locked. I tried, holding the power, holding the power and the home key, it just froze up. I looked for some sort of nice reset button like the Hermes and Diamond, nothing. I finally took it apart and removed the battery. It booted back up, and took 2 full Min's to finally get signal and get on the network. Then when I tried to make a call, it kept saying "Error Android has quit" then closed the dialer. Mean while my wife I was standing on the curb trying to call me. That was when I took it apart, yanked my sim, grabbed my Hermes popped the sim in, plugged it into the car charger and tossed the Dream into the glove box.
There are a few apps like the GPS Speedo and soon to be released Dyno app, that will warrant keeping it as a toy utility, but it just can't replace the tried and True Windows Mobil OS. Maybe in a year or so when the Android has matured, it will be worth taking a 2nd look at.
Right now, "in my personal opinion" the only real replacement for the Hermes is the Touch Pro. Which is not available on the network I am on. So this is my suggestion, if you want a new phone, find someone that has one, play with it for a bit. Talk to them about the apps you use, vs what is available on the Android. I am not saying its a bad phone, as frankly its on par with the latest Apple I-Phone 3GS. If you want a gimmick, something to play with. If you want Pizazz at the expense of down to earth tools. It might be great for you.
Its a solid phone, looks nice, has a nice feature set.
However a windows mobile fan I am, and probably will be for life.
NICE
Nice info to keep in mind Capt!!!!
wow thanx Capt Fiero, this is greatt news
Granted I did the disconnect trick (and am getting 30fps fwiw), but still, everything from how they lined up all the carriers to how much of an improvement it is. Great great job!!
The biggest thing for me is, the entire platform is so -fast- now.
Even for stuff like getting around the phone. It goes to the home screen so much quicker (I knew that beforehand but using it is so nice). The People update area no longer take 30 seconds, it takes 2, if that. Fantastic. And the surfing! IE is blazing fast now. Such a welcome relief. AND there is turn by turn... here in Canada. Local search is still hit and miss but when you do click on directions it takes you there with voice, awesome. And I saw some traffic updates in a test run I did.
I know I was one of the ones saying "don't expect it to Q2 2012", so I am gladly eating my words.
I also know that there is a lot of negativity around here (which is sometimes me), so I wanted to 'positive' it up a bit. Mango is a solid solid step. Although I preferred OneNote when it wasn't purple...
I unfortunately own the dreaded bugged Dell Venue Pro. On the plus side though, I have gotten to experience the amazing WinMo7 OS. I love it. I will stick with it when I move on to the next phone and just avoid the con-artists known as Dell.
With that said, one of the very few things that has let me down with WinMo7 and the Mango update, is the speech to text feature. I find it ridiculously inaccurate. I would say it works at about a 5% success rate and is so far off most of the time it is comical.
I was curious if everyone else is having great success with this feature or if it is just me (could be something with my voice or even could just be another bug with the Venue Pro Microphone). Would like to hear how the feature is working for everyone else. Thanks.
English is not my native langauge but it get most of my speech correct. So I have no problem with it.
missionsparta said:
I unfortunately own the dreaded bugged Dell Venue Pro. On the plus side though, I have gotten to experience the amazing WinMo7 OS. I love it. I will stick with it when I move on to the next phone and just avoid the con-artists known as Dell.
With that said, one of the very few things that has let me down with WinMo7 and the Mango update, is the speech to text feature. I find it ridiculously inaccurate. I would say it works at about a 5% success rate and is so far off most of the time it is comical.
I was curious if everyone else is having great success with this feature or if it is just me (could be something with my voice or even could just be another bug with the Venue Pro Microphone). Would like to hear how the feature is working for everyone else. Thanks.
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Click to collapse
First of all, as a sidenote, it's Windows Phone, not Windows Mobile. Anyways, text to speech worked pretty well the few times I used it. I noticed that the more clear I speak, the better it recognizes what I say. So no dialects, no mumbling.. I barely use it since I couldn't figure out how to use punctuation so it's kinda useless for me.
i was very excited about this at first, until I ran into the same problem. i keep using it occasionally, hoping it will get it right this time... but anything over 2 or 3 words and it always messes something up. i'm even sure to speak slowly and clearly. all it needs to do is mess one word up and its pointless. if i have to go in and correct something, that ends up taking longer than had i just typed in the first place.
Don't u mean windows phone. Also the dell venue pro is great with mango update, but that doesn't erase their past. Speech to text works well enough for me. Not sure what ur doing wrong but I don't have the big problems u state
Sent from my Venue Pro using XDA Windows Phone 7 App
Yeah... Im not sure what the deal is. I don't have a lisp or anything like that .
Does anyone know if the core of the speech to text is shared with the music recognition feature also? Because that thing is buggy as hell to. For a while I would try to use it on songs and it would come back empty. I was starting to think that they just didnt have those songs in their library. But, then when a song was unrecognized, I would switch over to Shazam. Shazam would indicate what the song was, and if I clicked the Zune icon with in the app, it would take me right to the song in the Zune marketplace, so obviously the problem wasnt that they didn't 'carry' that song.
Other than when I have to use the phone to have it 'listen' and recognize what is being played or said, the OS is AMAZING.
In all honesty, I find the clearer and more diss-tinkt-lee I speak, the less it picks up.
It'll be something like this:
Me: Text (wife)
Phone: texting (wife)
Me: Want, to, get, pizza, tonight?
Phone: Went you bet pizza to knight. You can say send or start over.
Me: Start over.
Me: Wanna get pizzatonight
Phone: Wanna get pizza tonight
I kid you not, it picks up all the "gonnas" and what not. However for things longer than two sentences, it's a crap shoot.
-edit-
My guess is they purposely coded it to pick up more natural sounding speech patterns.
My favorite is when it takes everyday words and censors them because it thinks you drop so 4 letter bombs.
Example:
To Wife: You looked like a million dollars tonight.
What she gets: You looked like a *#&$&#@! tonight.
Goes over real well...
Works for me okay! I like it when its reading texts with "x's" at the end it reads "kisses" its so funny
sure haven't said:
In all honesty, I find the clearer and more diss-tinkt-lee I speak, the less it picks up.
It'll be something like this:
Me: Text (wife)
Phone: texting (wife)
Me: Want, to, get, pizza, tonight?
Phone: Went you bet pizza to knight. You can say send or start over.
Me: Start over.
Me: Wanna get pizzatonight
Phone: Wanna get pizza tonight
I kid you not, it picks up all the "gonnas" and what not. However for things longer than two sentences, it's a crap shoot.
-edit-
My guess is they purposely coded it to pick up more natural sounding speech patterns.
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Click to collapse
I'll have to try this.. I wonder if it's true. I was getting frustrated, it seemed like the more deliberate I was the more it ****ed with me.
and I don't get you guys who are saying 'it works good enough'. it either works or doesn't, no? if it doesn't say what you want then it's useless.
I don't bother with speech to text, but what I miss from the old WM 6.5 was MS Voice Command. You can ask "what time is it?"; "what call did I missed?"; "what appointment do I have?", etc.. It would event alert my upcoming appointment by voice! I don't get why MS scraped that and gave us this handicapped voice thing. Why let Apple get all the credit for siri when Voice Command was able do 80% of that 4 years ago?
Don't give Siri too much credit, it was down for hours today....anywho, mine is 90% accurate...sometimes it amazes me that it picked up what I said, but occasionally it will translate some crazy stuff lol.
Sent from The Syndicate using XDA Windows Phone 7 App
i'm sorry but more testing and this is atrocious.
my last two messages contained 'soon though i'm a' which was turned into 'sonoma'. SERIOUS?
and then 'eleven' it interpreted as 'lesson'. wrong amount of syllables, not even close.
missionsparta said:
My favorite is when it takes everyday words and censors them because it thinks you drop so 4 letter bombs.
Example:
To Wife: You looked like a million dollars tonight.
What she gets: You looked like a *#&$&#@! tonight.
Goes over real well...
Click to expand...
Click to collapse
It always makes me chuckle that it actually reads off f*ck and sh*t, etc. Even f*cking reads out loud and clear. However yeah, if I dictate a curse word, it replaces it with comic book swear symbols.
---------- Post added at 12:37 PM ---------- Previous post was at 12:35 PM ----------
cgibsong002 said:
i'm sorry but more testing and this is atrocious.
my last two messages contained 'soon though i'm a' which was turned into 'sonoma'. SERIOUS?
and then 'eleven' it interpreted as 'lesson'. wrong amount of syllables, not even close.
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Click to collapse
"soon though I'm a", what was the rest of your sentence? If it was something like "I'm a be at John's house", then that might be your problem. I wouldn't think that urban slang is coded in, making it think you meant something else.
Essentially, Tellme has gotten pretty good for American/British & Aussie accents.
I'm Chinese & my voice is of a higher pitch so Tellme only got it right 50% & assuming the Auto-gain on the Trophy or my Bluetooth headset doesnt attenuate my voice too much.
A Kiwi I know also have the same problem but you know what? It's a lot better now compared to a year ago & the key is to speak naturally.
It's actually working amazingly well for me which is surprising since I have an Australian accent. I find it strange that it's not working too well for you.
Eg, I said 'I'll meet you at the park in 30 minutes but I'll also be stopping for lunch on the way' and it came out as 'I'll meet you at the park in 30 minutes but I'll also be stopping for lunch on my way'. I actually said this quickly (normal conversation speed), and it came out almost perfect. Even with the error (if you could even call it that) the sentence still made perfect sense..
I've found that the slower and clearer i speak the worse it is.
If i just speak normaly to it, it gets it pretty good.
i wonder if this is the issue for me?
are the phone sold with an accent filter?
I'm an Aussie but i live in the UK and i bought my mobile through O2. is there a way to tell the phone to "listen" for an Aussie accent?
I don't think we need something like Siri on WP7, it's a gimmick imo.
SausageSlice said:
I don't think we need something like Siri on WP7, it's a gimmick imo.
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Click to collapse
it's marketed as a gimmick but there's no doubt its a useful feature. its capabilities are way beyond Tellme where you have to start off with 1 of only 4 keywords to start an action. i'll give it another few years though until anyone puts out a voice system that is truly useful and accurate.
i will give siri extra credit though.. my brother was messing around with it, and even when he gave commands it wouldn't recognize, it would exactly repeat what he said no matter how bizarre or quick he would talk. i'd imagine it must work well for voice to text.
This is the first time I've ever stood in line for anything. Had it not been for the state of my Droid, I would have ordered online. But it was kind of exciting in a geeky sort of way.
There were about 15 people at the store at 8:30 waiting to get their hands on a Nexus. Everyone was in their cars until about 8:50, then one guy opened his car door and the race was on. I was third in line.
Most people stood there in silence waiting for the door to open, while a few of us chatted about the phone and kvetched about VZW's handling of the launch. As they were about to unlock the door, a guy pulled up and as he was walking to the back of the line, I asked him "So, are you here for the iPhone 4S, too??" Laughter ensued, and then they let the first five of us in to claim our unicorns.
This phone is every bit worth they hype, by the way.
The exact same thing happened to me (the timing) but because it's sort of cold in South Dakota in December they let us wait inside as soon as we started a line.
gogreenbay07 said:
The exact same thing happened to me (the timing) but because it's sort of cold in South Dakota in December they let us wait inside as soon as we started a line.
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lol. That was nice of them. We stood in the freaking rain.
arrtoodeetoo said:
Th
As they were about to unlock the door, a guy pulled up and as he was walking to the back of the line, I asked him "So, are you here for the iPhone 4S, too??" Laughter ensued, and then they let the first five of us in to claim our unicorns.
This phone is every bit worth they hype, by the way.
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Click to collapse
Lol. Good one.
Sent from my Blackberry Charge using Tapatalk.
waiting in their cars? i rode my motorcycle and parked right on the sidewalk
No waiting line. I went to a authorized verizon dealer. Only one there
Sent from my Galaxy Nexus using xda premium
Same here with me. Walked in and I only saw 2 ppl look at the phone. Everyone else was interested in the White Razr..
R_Thentic said:
Same here with me. Walked in and I only saw 2 ppl look at the phone. Everyone else was interested in the White Razr..
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Click to collapse
I would have walked over and shoved the Nexus in their face and said "RIDE THE UNICORN!!!"
Not really. But their loss.
Should have gone to target its 199.98 there and no line
Sent from my LG-P925 using XDA App
sexykika said:
Should have gone to target its 199.98 there and no line
Sent from my LG-P925 using XDA App
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Dang. Oh, well. I used my last "New every two" update for this, so I actually walked out with the phone and a pack of screen protectors for a little over $250 with tax.
There weren't a lot of people at my Verizon store. But I was there at about 8:30 and some old grandpa got there right after me. He proceded to walk to the door and stand there till 9. Me and my girlfriend were making fun of him because he was the only one standing there. Everyone else was in their cars waiting.
When 8:50 rolled around we all walked to the door and the old guy said, "So you are here for the Nexus too?" I was super surprised because it's not often that you see an old person that is up on the latest tech. I felt so bad for stereotyping him....
We had at least 30 people in the store by the time I was checked out. They ended up telling people they ran out by the time I was walking out the door. I'm shocked.
some funny stories, wish I had my own. I will be going by later today to look at the phone. Not that im not completely sold. I just like to touch it and play with it before I pay for it. Also i usually wait a week to 10 days after release to buy a phone. I don't know if that means I am just old school. Also im kinda disappointed in the pricing structures as I am out of contract and want this phone and avail for upgrade, and it seems new lines are getting the best pricing. I was kinda thinking being with VZW for 10 yrs and putting up with all their **** should give me some sort of better discount. Oh well, I forgot the last time I paid for a phone (lg dare, droid inc, and DX all free) I will work my magic after xmas provided vzw doesnt do anything stupid between now and then
There was fifteen or so people waiting for the nexus I made the comment I feel like an isheep everyone laughed except the guy who told me he had iPhone oh well
Sent from my Galaxy Nexus using xda premium
Walked in. said I was getting a new phone. They asked which one and I said "The Nexus". Their response was, we never got our shipment in. I almost jumped over the desk and beat someone half to death. They were just joking and it took me all of 10 minutes to get everything going and out the door.
I was talking with them about the wonderful release, and they were pretty upset since the official notice for release didn't come out til 5 yesterday. They said they had to call in a few people that had the day off.
Got mine, many didn't.
So, I was in line at 9:45. The manager of this store had one set aside for me, but I didn't want to chance waiting until later. There were about 40 people there for the gnex. By 10:30 I was out the the door and they were turning people away, calling other stores to see if they had any in stock. The manager said they got around 40. The phone is sweet. Haven't rooted yet, at work, but this was worth the wait.
I was fourth in line at 830. There were 20 people behind me. When we went inside at 9 they were not prepared at all. Only 3 employees there. They didn't even find the phone until 910!! The guy told me that they didn't even know it was launching today until he pulled up and saw the line! I joked with the people in line though telling them we were a there for the whit razr. The Verizon rep then said, "there is a white razor?"... it was sad
Sent from my Galaxy Nexus using Tapatalk
Wow... It's times like these I realize how "techless" this place is... (Indiana)
City of ~200,000 people and I was at Radio Shack at 9:15am to find out they open at 10:00am (wtf?) so I went to a Verizon store next door. They had been open and one older lady was in there getting a feature phone. I asked if they had any Nexuses and he said "Yea, they are $249". I told him I was going to wait and see how much they were at the Shack so I left. Stopped in at a different Shack at 10 and no one was there but the manager. He said they would have some in today. I left for another Verizon store (non corporate) and there was one girl in there with a Droid. Nexuses were coming in later that day.
Finally stopped in at another Verizon store that had been open for over an hour and I was the only one there. I asked about the Nexus and he said "Yea we got some - you are the first one to ask about them".
I was there for an hour and ONE other guy came in and bought one.
5 stores, 3 hours - 2 Nexuses sold...
Went to the store in Centennial, CO around 9:10AM and was helped immediately. There were only 4 people in the store, two of whom were buying a Nexus, 3 including me. I got mine activated and walked out.
This is one plus to living in Gods waiting room. Here in SWFL (3/4 of a million people) and I was in one of the main corporate stores 15 minutes after opening. A guy was at the counter getting his Nexus, I got the second one and no one else came in while I was there. I'm perfectly happy for all the old folks down here to not get 4g phones, keeps it nice and open for the rest of us.
So I decided to share my experience with Google so far. An experience that unfortunately is still ongoing. I'll start by saying the last pixel device I purchased was the nexus 6p. Decided I was going to try the pixel 6 pro as I was intrigued with the new features and Google tensor capabilities.
Release day comes. I try to preorder the 6p and the website keeps crashing before I can complete the order. After 2 hours of trying, I suddenly get a message say they were out of stock. I was bummed. I decided to try later that night and to my surprise everything was back in stock and I was able to finally submit my order.
After waiting a week or two, my device finally ships and arrives. I have the phone for 2 weeks and suddenly the system board completely fries. Screen totally black and will not power on. I Google my options and find a page where Google recommends taking it to an "authorized repair shop". The shop is nearly 45 minutes away. I take it there only to be told "they will see what they can do". A few days later I get a call and they say the system board is fried and I should contact Google to have a replacement sent out. I already knew the system board was likely fried from the symptoms. The "repair shop had no parts to fix the phone and had no replacements in hand to swap mine out with. So what was the point in trying them? I ended up wasting 3 hours of driving time just to be in the same position I was.
So I contact Google and initiate a replacement request after waiting on hold for over 1 hour. I pick the "rush" option where they send the device and put a hold on your account until you send back the old phone. After a week, my replacement still wasn't shipped. I had to contact Google support and after the 4th try, they finally shipped out the replacement. As soon as I received the replacement, I sent back the defective unit with the prepaid label they included. It was due back December 16th to avoid charges. I tracked my package and it showed Google received it December 9th. Ok .. great. End of story right? Nope!
December 16th rolls around and I get a notice saying I didn't send back the defective device and I would be charged the full amount of the replacement device. Furious that I once again would have to reach out to Google, I replied to the email from my last support ticket to let them know they once again messed up and incorrectly charged me. I receive a reply saying my issue would be escalated. After 3 days I heard nothing else. I replied to email asking for an update and again, no response. So I decided I would have to once again get a call from Google. The support person clearly had no idea what they were doing and I was told they were going to escalate the ticket and I would hear back in 24 - 48 hours. 3 days later, still have not heard back. So once again, time to contact Google. Again, same result as I was given no answers and the ticket was escalated and still have not heard anything back.
So it has now been 2 weeks that I was incorrectly charged and $973 was stolen from my account. Google obviously does not want to fix this as it takes 5 seconds to confirm with tracking number that I sent the device back and issue a refund. At this time I feel like I need to look at other options because they simply will not resolve the issue.
Has anyone else ever had this awful experience with google trying to get an incorrect charge removed/reimbursed? I am thinking of disputing the charge through my bank to see if they have better luck, but not sure if that is the best answer or not. One thing is for sure, Google will NEVER make another dime from me as long as I am alive. 2 weeks and they still have not corrected a mistake THEY made and returned my money? Outrageous. I wouldn't expect this level of support from the worst company in the world.
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Good advice above on the charge back. I have heard of that happening.
Google employees don't so support, they farm support, shipping and repair out to Ingram. They suck.
Bummer! It's needle in a hay stack to get good googleeeee support all in one place!
selayan said:
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
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Click to collapse
Yea I first started with email, pretty much got blown off, then I requested a call twice, both times resulting in the same "we will escalate your issue and you'll hear back in 1 or 2 days", and this last time I used chat. Surprisingly, the chat person has been replying to my emails, but still unhelpful as the replied are "your issue has been escalated, please allow us another 1- 3 days to resolve your issue" every 3 days. I just don't understand how a company is allowed to operate in this way. Yes accidents happen and companies sometimes screw up, but then they are quick to own and resolve it. Definitely hasn't been the case here. Especially with doing this right before the holidays when money is tight? I'm comfortable right now, but a lot of people can't afford to have $973 stolen from them.
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
scott.hart.bti said:
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
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Click to collapse
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Morgrain said:
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
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Thanks. Appreciate the feedback and advice. You know, you are 100 percent correct with sending things back. No one really thinks about it because a majority of the time it goes smoothly, but when there are issues it's extremely difficult to prove and any extra steps/precautions would be critical. I will start doing this going forward as I am a very precautions person and have little trust in the way everything operates nowadays.
I finally got an email from Google a few hours ago saying they were "processing a refund". Disturbing part is it says it can take up to 14 days. So hopefully at this point it's resolved and the money shows up. I notified my bank to seize looking into this matter for now and hold the claim to avoid any issues you mentioned. What an absolute nightmare. I truly can't understand how they are a successful lucrative company and have support comparable to a kindergarten student at a lemonade stand.
bobby janow said:
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
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At first it was a hold until December 16th when they sent an email saying they never received it and it turned into a legit charge. Unreal, but finally seem to be making progress as per my last post.
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
scott.hart.bti said:
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
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Do a search for Samsung, Apple, (insert name of company here) and you will find the same results. It's just the way it is and always has been. Just much more pronounced now in this day of covid and people not working and everyone understaffed.
Yes, my experience with Google warranty was very similar.
The problem is these ass clowns are using FedEx Ground and they take their sweet ass time. Not only with this shipment but literally every shipment for me that's ever touched their system for the last year has been delayed. If not stated no delivery information available, what???
I used to work for FedEx Express. There was pride in there their work ethic and getting people their stuff typically within minutes of the commitment time at the latest. Now they just don't give AF.
Yes, they charged my card too. I called fraud and had them reach out to FedEx Ground and fix their lazy delivery style.
In addition, Google was very slow to admit that my old phone was overheating from no user error whatsoever. That process took two months. They definitely didn't send me a replacement that was an unlocked bootloader.
What a nightmare.
I bought an open box 6 Pro from Best Buy and it randomly decides to have a stuck green pixel and a giant line across the screen. Trying to exchange it has been hell because it has to be another open box and they are hard to catch but I managed to today. The phone rep guy just added it to my original order and it's gonna be here tuesday. No mention of returning the one I have.