I just noticed that there is a small crack on the screen of my not even a month old MDA III. I NEVER dropped, got no scratches, no chips no nothing. Friend called me and i pressed Answer and it clicked ignore.. And then i noticed the crack! HOW DID the screen crack when im so CAREFULL.
The crack is at the bottom left of the screen makes the area surrounding it unusable. Only the touchscreen is cracked as the LCD looks perfect in the background.
Im on tmobile UK and i have no idea what to do! I was searching for replacement screens but no one has any for this model (or xda2s , pda2k,qtek 9090...)
Anyone have any suggestions?
send for repair, if it's 1 month old it's under warranty.
you'll have to give good argumentation about not being responsible for the crack though.
No warranty what ever i say to them...
They are supposed to contact me after they get intouch with the manufacturer and give me places where i can repair it..
But I aint seen that happening
There are loads of places selling touchscreens for the XDA2 and they arent that expensive. Isnt there anywhere selling touchscreens for the MDA3?(XDA2s)?
May be you can try this web site for repair. It looks professional but I have never tried it.
http://www.pocketpctechs.com
I have a strange issue with my touch pro2 which i have never seen before on any of my previous phones i.e. TYTNII / Vario II etc,
If i hold the phone horizontal to the eye then i can see a kind of heat / rainbow haze covering the middle of the screen apart from about a 1cm clear part going all around to the edge. So basically the middle part. You can only see this in certain light or looking closely with the phone titled horizontally to the eye. I have taken the screen protector off to ensure it is not this reflecting and it is still there with this removed.
I cant see that this is normal, the phone only gets used for the normal stuff like internet sharing, calls, music streaming etc.
any help appreciated before i give mobile phones direct or HTC a call.
Thanks
noticed the same on mine mate, can't say it affected anything so wasnt really bothered with it.
I can only see it in artificial light but surely this cannot be right ?
it looks as though it has over heated or something.
Waiting on a call from Both HTC and Mobilephonesdirect see what they say.
I have attached a screen shot so everyone can see, pic taken with my trusty Kaiser.
This has had the screen cover from day one and never been near any water.
Any thoughts.
I´ve heard before of this behaivour
Here a Rapahel with sometinhg similar
Not sure what is really causing it
is that your phone ? are you getting it repaired ?
very weird problem..
Wow. That is wild. I have never seen such a thing. Good luck with that.
I have seen similar in the past but only on my tytn which I replaced the screen on,
it did disappear after a few days of it being there tho,
if you still have your screen protector on have you tried removing it?
orb3000, could you edit your image and make it a little smaller? it took over the screen lol
Cheers Steve
I had this with my axim 50v. It was caused by pressure on the touchscreen, in my case caused by the belt pouch i kept it in. It didn't do any damage and cleared up if the device was left for a while without anything pressing onto the screen.
If u keep the phone in ur pocket then try carrying it screen side out (ie, not towards ur body)
it looks as though there is some sort of air or moisture between the outer screen and the inner as if i press on a corner i can see the haze move. So looks as though somehow it has come off of something if that makes sense....
have now emailed HTC and will see what they come back with, left a voice mail and emailed mobilephonesdirect and heard nothing from them. Shame really as thought they were a good company. Always the same though good at taking the money never good at supporting, so true for a lot companies these days.
Thanks
to me it really just looks like excessive area pressure over time, displacing the goo in the touchscreen. (at least i think there is goo in them seperating the sensing layers)
not been pressed against anything only in the belt clip it comes with. never had any of this with my previous phones and my kaiser is still ok 2 years after buying it. Seems a bit of a design flaw.
I had this problem with my Kaiser. Must be someting to do with the touch layer. Never fixed it as it was not a problem under normal light and when u see the phone in a normal angle. (Not to diss your problem report hehe)
It can really stand out in certain conditions, I will see what HTC say as I have emailed them the picture. Its and expensive item which something like this should not happen.
when you press the corner of the screen the haze/rainbow effect moves so it is definately something that has come away but underneath a few layers.
When i get a response i will post it here as maybe of use to others.
HTC's official response, this phone like my TYTnII has only been used in the belt clip and yet apparently this is my fault due to much pressure!?! Which of course is utter rubbish.
Quote from HTC.
Thank you for contacting HTC Technical support Centre.
The device needs to be examined under our Engineers to determine whether it'll be treated as IW or OOW case. But from our experience, we can tell that it's Newton ring which is OOW case. You'll be receiving an email from the RC to tell you how much it costs to get repaired. You can choose whether to pay or to reject the quotation and if you reject it you'll only pay for the diagnostic fees and the courier and both takes up to 15 pounds.
In case you needed any further assistance, please do not hesitate to contact is on our Hotline, < 0845 890 0079 >, or visit our Website, < www.htc.com >.
Respects and Regards;
HTC Technical Support Team
After sending my phone back to HTC they have repaired this within the warranty so free of charge, in fact they have sent me a new phone i think as all imei numbers have changed and rom is newer.
There was obviously something wrong with the phone for it to go like it did.
Awe, shoot. I was hoping the Touch Pro 2 to not have this problem. It is called the newton ring and virtually every HTC device gets this problem. It is INDEED a problem, and it even voids your warranty at time.
Newton Ring?
Are you saying that it does VOID your warranty. Mine started doing this and quickly has now covered all the screen but the edge all the way around. I am going to call repair center tomorrow and find out for sure.
I will post their response to my call.
HTC did replace the phone, in fact the one they sent out done the same thing within 4 weeks so i sent this one back as well. They repaired this one also, although they just replaced the screen this time. At present a few months down the line i have not had the newton ring back.
I wont be buying another HTC phone now based on the awful problems I have had with this TP2, i am now on my 3rd. I have had HTC phones for the past 6 years and never had an issue like this.
HTC have become very sloppy lately in quality when releasing phones. Hopefully this will change.
Argh. Mine just hit this 2 days ago. I've owned it since October.
It's almost a perfect rectangle with a 1cm border except for the bottom where it's maybe 2mm from the screen edge.
I'll be bringing it back to a Verizon store and hopefully they'll swap it out.
Hi, I have my Defy for about a month and just now noticed 2 tiny stuck pixels of green/blue colour. They are actually visible only on black screen and in normal usage you can only find them if you know where they are, otherwise it only looks like a tiny particle of dust.
Since I only noticed it now it's too late for me to send it back
Have tried different software solutions and ran them over some nights, but nothing helped. So it seems they are permanent. I'm still on stock firwmare and havent flashed it yet.
It's sort of psychological thing... personally, I find it frustrating and it pisses me off because I know the problem is there and I have paid the full price for the phone to be perfect.
I was wondering how many of you experienced this and is there any chance that motorola would cover this problem under warrianty (in EU)?
My first Defy got a stuck pixel within the first week of me owning it. I phoned T-Mo and they sent me a replacement the next day. Before I did that though, I asked a T-Mo employee in one of their shops about it. He told me that if I couldn't get it sorted over the phone, to come back into the shop and they would help me get it replaced under warranty.
I don't really know how it all works but that was just my situation - hopefully it's of some use.
My defy that I just sold had two dead white pixels. One in the middle of the screen and one about the height of the volume rocker. Only visible on black screen though.
Sent from my ADR6300 using XDA App
Here's the story:
I bought my HOX (Indian, International, SH24 batch) close to 6 months ago (continue reading before saying it won't be replaced). I checked and tested everything according to the guide as soon as I could and it only showed a little bit of screen flex on the upper left corner, but I didn't say anything because I could live with that (I'm not that picky). Then, after some time I found out that the back of the device had a small bump near the camera lens, and by looking it up on xda I found out that it might be the battery expanding and we all know what could follow to that. Recently, I found that the screen has two vertical lines that are noticeable on grey backgrounds. These lines are not dead or burnt pixels, it seems as if the backlight was uneven and those lines were a lighter color than the rest of the screen.
Now, here is where I start to wonder the topic title.
If they were to repair it and assuming that that's the only damage and no other parts are involved, they would need to replace at least the back cover, the screen and the battery. Considering the only part that seems to be perfect is the motherboard, and that the rest needs replacement, is it possible to get a replacement unit instead of going through the whole hassle and wait of getting the repair done?
Hi everyone;
I recently got a refirb F180S and after about a week of use, I've noticed that there is a strip on the screen that doesn't register any input. This is about a 1cm section about 3/4 from the top of the screen, across the whole width of the screen.
My guess this is a hardware issue. Has anyone else encountered this problem? I figure I'll have to buy a new Screen and Digitizer and replace it.
I don't know how much of a problem it will be considering I have an F180S phone. I know that this one has an antenna that extends from the top left corner which would be used for watching TV or something in Korea, Is this going to be a big problem? Would I be able to buy a whole front panel replacement instead of just a screen+digitizer?
Something like this: http://www.ebay.com/itm/121316200684?_trksid=p2055119.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT
I can't seem to find any instructions on how to remove the Screen+Digitizer, so I'm not sure how difficult that would be in comparison to buying a replacement screen+Digitizer+Faceplate.
help
I am also suffering this problem. can someone help me please.?