Develop Bugs

Note 7 Screen Replacement After Cracking - My Experience

Hello, so I thought it might be helpful to share my experience. I got my Note 7 on launch day (August 19th) from a retail Bell Store here in Canada. The salesperson offered to sell me as case as well but I thought it was ugly and didn't want to cover up this beautiful device. I also turned down purchasing extra insurance as I have never broken a phone before and I've had a lot of them.
Anyway it wasn't even 24 hours later I was working and the phone slipped from my hand...max 4 inches from the ground... But on to concrete. It unfortunately also hit on the edge and shattered the top left corner of the display. I was surprised at the damage this being Gorilla Glass 5 and all.
The display still worked just small part of glass missing and cracks. I knew this would drive me nuts and not something I could live with so I called Samsung to see if I could pay to have it fixed. They suggested I either send it to a repair shop or take to a local authorized one in person. There was a place about 3 hour drive away so I went this route. The place couldn't do it right away, they had to order a replacement display because they had none in stock. I went to Atlantic Cellphone Repair in Moncton, New Brunswick. Less then one week later it was in and I dropped off my phone. It was the first Note 7 they had done. They were going to ship it to my home to save me the trip again because the guy who specializes in the newer Samsung phones was out for the day.
It cost me around $400 Canadian to have fixed. It's coming in the mail today. I should have taken a picture of before but I forgot. I've been assured by Samsung it will still maintain the waterproofing. I don't plan on ever completely submerging it anyway but this is still important to me.
Ill update later today with how the repair turned out, after I get it home and try it out. I'm now going to be using a case even though I hate to. This phone needs it it seems.

Update: Got it today and highly impressed. They seem to have also replaced the metal band part as it had chips before but looks pristine and had another Qualcomm sticker on it where I had taken the other off. So while it's expensive it did turn out good.

Somehow my Pixel 2XL's camera glass broke. Does anyone know a place where I can buy r

Title says it all. I have NO idea how the glass shattered but I just found it like that today. Any tips as to what I can do to fix this would be nice

ThatAngryGnome said:
Title says it all. I have NO idea how the glass shattered but I just found it like that today. Any tips as to what I can do to fix this would be nice
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Mine was broken as well, however, my whole phone was broken, so I had the back casing, back glass and camera lens, and screen all replaced.
What I can tell you is that the camera lens is a part of the back glass assembly. Ubreakifix can replace it. I think it's around $100. Note that this is the only part that they didn't have in stock for my repair (no store within 50 miles had the back glass, despite all of them having the metal casing and front screen), so your local store may need to put in an order.

gettingerr said:
Mine was broken as well, however, my whole phone was broken, so I had the back casing, back glass and camera lens, and screen all replaced.
What I can tell you is that the camera lens is a part of the back glass assembly. Ubreakifix can replace it. I think it's around $100. Note that this is the only part that they didn't have in stock for my repair (no store within 50 miles had the back glass, despite all of them having the metal casing and front screen), so your local store may need to put in an order.
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For my 2XL, I was able to remove the glass shards and glue using a hairdryer, it seemed to be the same exact process as it is for other phones (I've done this with the Galaxy S6). Ubreakifix does fix it though, but a $100 is way too pricey for a simple glass replacement IMO.
I have a dbrand skin on my device, so I can't check if the entire back glass is broken or not. It doesn't sound or feel like it is broken though. I can't see why it would be broken since I have a case on my phone. From what you know, does the camera lens breaking mean that the entire glass is broken?!
Unfortunately I don't have a Ubreakitifix remotely near me. I'll continue to look for solutions though.

ThatAngryGnome said:
For my 2XL, I was able to remove the glass shards and glue using a hairdryer, it seemed to be the same exact process as it is for other phones (I've done this with the Galaxy S6). Ubreakifix does fix it though, but a $100 is way too pricey for a simple glass replacement IMO.
I have a dbrand skin on my device, so I can't check if the entire back glass is broken or not. It doesn't sound or feel like it is broken though. I can't see why it would be broken since I have a case on my phone. From what you know, does the camera lens breaking mean that the entire glass is broken?!
Unfortunately I don't have a Ubreakitifix remotely near me. I'll continue to look for solutions though.
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Broken lens definitely doesn't mean the back glass is broken. I took the glass out of mine and took great photos with the lensless camera until I had it fixed (my CC company paid the repair).
Not sure any options for repairing outside of Ubreakifix (or Google's other repair partner who I can't remember) or getting it done by sending it in to Google. Don't think parts are widely available online yet.

gettingerr said:
Broken lens definitely doesn't mean the back glass is broken. I took the glass out of mine and took great photos with the lensless camera until I had it fixed (my CC company paid the repair).
Not sure any options for repairing outside of Ubreakifix (or Google's other repair partner who I can't remember) or getting it done by sending it in to Google. Don't think parts are widely available online yet.
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Yep parts aren't available online yet :/ But your comment gave me the idea to check up on my credit card and see if they'll pay for it since I've only had the phone for like a month. I'll be driving close to a Ubreakifix location soon anyways, so I think that's the best course of action. Hopefully this means I can keep my waterproofing on my phone which would be lost with a DIY repair.
Thanks for your help man!

Here was my experience. Good luck!
https://forum.xda-developers.com/showpost.php?p=74594202&postcount=7

My Pixel 2 xl was in a case 100% of the time and my camera cover also shattered for no reason that I know of. It seems like they may have a problem with this. I do know around the time frame it shattered was when I was going from 70 degree room to -15 deg for a while snowblowing, then back in the house. There was nothing in my outer pocket that could of caused the shatter. I've seen too many other posts about the camera cover cracking by itself and not the entire glass back cover.
I don't know if it is or not, but the camera cover should be made out of the same glass on the front of the phone. Camera still works but it's loose inside after removing the small shards and sometimes I get jello like wave wobble while trying to focus. I'm going to wait and see if more people report this before I send it in to fix it which was quoted by ubreakifix local sioux falls store minimum of $130 and up to $220 if they can't reuse the LCD screen after taking it off. They said they have to remove the front screen to get to the back to replace the camera and cover.

I am having the same issue. I bought a supposedly really good cover for it through Spigen and the lens on the back camera somehow shattered (haven't dropped it and have no idea how it broke). The back glass isnt broken at all, just the lens glass. Surely this must be a google issue. I contacted Google and they gave me some phone number and I rang and left a message days ago and was a weird answering machine and no one has called me back. Prettty dissapointed with the Google Pixel 2xl and wishing I had of got another Samsung. (I am in Australia)

pixel shatterred lens
Same thing.
My pixel 2 is in perfect condition inside a case.
The lens section of the back is broken... I can still luckily use it perfectly AFTER 2-3 months? There were extreme temperatures though so.
I just chatted with google and they told me to get it replaced with their repair dealers......
I got mad after that.
REALLY? HELL NO.
I need to file a claim with my CC soon about this too since google will do nothing.
I looked online all these phones using badly manufactured glasses.
look up wiki Spontaneous_glass_breakage
The repair cost would be about 10 dollars if I do it myself when the parts come out.
This is not limited to google, but samsung, lg, etc all of them.
Google and android manufactures wants me to pay 70-80 dollars to repair it with their authorized repair shop....
When it was their neglect NOT MINE.
NO damage in any other section of the pixel 2 phone. This is beyond ridiculous
I'm really disappointed.

My camera lens broke this week as well. Always keep the phone in a case and have not had any drops. At least on mine it's not large - its just the faintest hairline crack that runs halfway across the lens. Not at all like the break pattern I would expect to see if something hit it.
Luckily I have Fi device protection on this phone, but even with that I will have to temporarily shoulder the cost of the replacement device until they receive my current phone. So... just gonna live with it for the time being until next payday rolls around. :/

Hey! I'm a journalist and had the same thing happen to my phone. Would you be interested in talking? This seems to be a really common problem and Google says no one has told them about it.

Protection
I also had mine break within the first week that I got it--- I NEVER dropped it. Google nor Verizon would do anything. Just paid $200 for a replacement device but I do not want to start it up without having a way to protect this delicate glass. What can I do to protect this? Called Google to ask about protecting it and all they recommend is buying the Google case, WHICH I ALREADY HAD. Thinking about buying a liquid screen protector and applying that to the lens, thoughts on this?

I have a Google pixel XL 2 from Verizon. Have total mobile protection through asurion. I use my camera frequently never had issues. Ironically on my daughters birthday the other day I went to take pictures of her opening gifts and noticed a line. Turn phone around. Low and behold my camera glass lens is broke. I removed Glass and tried to continue to take pictures and as another poster stated the lens was loose and didn't properly focus so pictures weren't at sharp. I called asurion to file claim they said they would send a replacement as soon as tomorrow for a $200 deductable. I explained it was only glass covering back camera lens didn't seem to deem a $200 deductable it's not a broken screen. They said they didn't offer repair only replacement hence the high deductible. My lens broke from what I don't know. No blemishes on phone. Never dropped it. Had a Spigen rough armor from day one that has bumper around camera. And don't put it in any compromising position. Upon research and wide spread accounts of spontaneous broken back lens with no idea how it happened I felt maybe Google would fix it for free. Contacted customer service and was told to contact ubreakifix which I did there's one not to far from me. They said it would be $110 to replace back camera. Not as much as insurance deductible but still pricey for what I believe to be a hardware defect of LG/Google themselves as opposed to the fault of owner.

Search "replacement glass pixel 2 xl"
https://www.youtube.com/watch?v=xGcNccfpacE

I seen that but it doesn't seem to offer just glass covering camera on the part supplier links he provides just the back glass panel and the entire camera itself. I don't think the camera is damaged just the glass and it was only glued in. I found one dirt cheap but it claimed to only fit only. the smaller pixel 2 and not the XL variant which I thought they had the same camera?

Question Z Fold 3 two issues that I have noticed

Hello Z Fold 3 users,
so I have been playing around with my Fold 3 for a month now and I have noticed two things that are really bothering me:
1) Inner crease bump and strange clicking noise when pressing on it - when touching the inner display crease like 1/3 way up from the bottom there is a visible bump in the inner screen. When I touch it it goes down under the pressure and giving the strange clicking noise like the part of the screen is not properly mounted. Anyone experiencing the same issue ?
2) Recently (like one or 2 days ago) I have noticed that when I am using the inner screen sometimes I have black screen appears for like half of the second and then goes back to normal. I am now trying to replicate the issue on the outer screen just for testing purposes but I think something is wrong with my inner screen. Anyone experiencing the same issue ?

I've had mine for about a month now, and i've noticed the inner crease has become a lot more pronounced. It was hardly there at first but now its really noticeable. I'm still happy with the device though.

I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free

@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..

letitgoo said:
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
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Sounds like a hardware issue if you've already updated software to the latest. Reset the phone, capture video of it while doing it as well as showing it was freshly reset so they don't tell you to reset it to fix the issue, then show them the video. They'll either give you another one or replace the main board on the same day. Since you said it's random, have a camera set up ready to record any time you use the phone like on a desk.
Majority of fold 3 haven't had issues. We're just unlucky. I bought my fold 3 512gb lke new on fb for $950 then got a free warranty repair so can't complain. What I don't like is their reps deciding if phone will be covered under warranty. Lots of people are given a hard time and multiple visits and workarounds to get that free repair or replacement

letitgoo said:
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
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I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Fingers crossed my phone screen can last. Worst case get it replaced using care+.

Sugaaa said:
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
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Good call, but they'll know you are a care+ customer from the serial no, Shirley?

Zerobim08 said:
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
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I think so too. I got a good deal at au$1,300 for the 512 GB model, (us$967, but includes 10% sales tax, so really about us$880) basically half price by trading in my Z Flip. I bought the ZF for au$1, 000 last year, got $1,300 trade-in!
I also got 2 years of care+ at half price. I'm happy to go naked with the confidence that I can get up to two replacements for any reason
Edit: oh yes, a local Aussie retailer was giving away a Samsung tv and ear pods with the Z Flip 3 too. It is definitely overpriced to allow deals that con you into thinking you're getting a bargain. Still happy though!

Zerobim08 said:
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Fingers crossed my phone screen can last. Worst case get it replaced using care+.
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Not the case, as mine was $1,800. I did get the $200 Samsung credit from their app, but wasn't even told about it until I contacted Samsung chat about a different freebie listed on the site that the QR Code in the phone box goes to. I bought mine from Sprint so I could pay in installments.

I have a Samsung Galaxy Fold 3 256GB which is less than 4 months old. All of a sudden there is a thick black line anytime I unfold the device on the main screen. The right side of the main screen is also completely unresponsive to touch. The black line is as thick as the fold and does not go away. Main display was completely damaged automatically.
This appears to be a very clear flaw in the device as I've read many other posts regarding the same exact issue. Why is Samsung not taking responsibility for this flaw?

Repairing a Razr 5G

My screen started to delaminate from the protective layer in the hinge area. Literally while I was talking to Motorola, I dropped the damn thing and shattered the back glass, which pretty much eliminated the possibility of getting the screen fixed under warranty as I'd already been having to argue with them about whether the screen issue was caused by "physical damage" (I'm not terribly impressed with the warranty support for such an expensive phone, fwiw).
Anyway, since they wanted 900 to repair it, and I only paid 800 on sale, I just ordered a screen and new back glass from Mobile Defenders.
Unfortunately, while taking it apart, I moved a little too fast and managed to crack the front glass pretty good too, and that doesn't seem to be available from Mobile Defenders, but you can get the glass on eBay for about $50.
In looking at the front glass, it isn't obvious how I'd remove the exterior screen from it in order to move it to a new piece of glass - has anyone performed this repair?

My first incident, I broke the rear "glass" battery door housing (yeah, real smart, make a phone out of ceramic like glass) and managed to find an OEM replacement. It was super easy to change, and I had some mobile phone adhesive glue (for repairing LED screens on handsets) because the seller forgot to include the adhesive stickers.
I mailed my phone to Motorola, and they received it Monday May 2nd for two issues... I had two pixels go bad (they stay lit white all the time) and making calls, the person (hence, the TX from my Razr) could not hear me (I sounded like the first gen digital phones with bad reception, robotic aqua underwater warble) rendering the phone useless to use.
Motorola states 5 to 7 day turnaround. They received my phone and have not even started to work on it.

Motorola screwed me...
I love how technical services can void themselves of all obligations and use the "liquid damage" card.
I live in the North, it's cold. Everybody should be made aware that if you live in a cold environment and you go from a warm environment (using your phone indoors, or charging your phone while driving) and going outside, you are exposing your handset to cold. If condensation is liquid damage, then I do not know of any electronic device that you can use in the winter that would be exempt from possible condensation.
I had this discussion with Apple in the past, and they overturned there decision on a laptop and repaired it under warranty being aware that this is a possibility and that it may trigger the water stickers that phone manufactures place inside handsets.
I understood when I purchased my device that the Razr 5g is on the forefront of design and technology. I get it that the rear housing that is made of ceramic can crack if dropped. I know that the foldable screen is subject to many problems, like delamination, pixels going bad etc.. But considering all this, the service offered by Motorola and there lack of customer service (I have called many times, getting line disconnections (their phone system sucks), speaking with third party call center representatives who are clueless, being "not listened too" and replied with generic off topic replies... I don't see how they can offer flagship devices and expect the Diehards (when Motorola was an American Cell Phone Company and Communications Powerhouse) to buy in to the next generation flip.
Incredibly disappointed. I'm going with my plan B. Screw U Moto!

I did manage to figure out the disassembly process, but the replacement interior screen I received ended up being defective - the image worked, but it did not detect touch. I reinstalled the old messed up screen, and although it was half whited out from the damage by this point, it could detect touch, so I know the issue was the replacement screen.
Mobile Defenders were kind enough to fully refund me on the price of the replacement screen, at which point I noticed that complete, working Razr 5G phones could be had used for $200 - half what I paid for the replacement screen. Between that and Moto's crummy support and warranty policies, the garbage camera on the phone, and the fact that I hadn't had a security patch or software update since getting the phone and was still stuck on Android 11, I just gave up and got a Pixel 6 Pro.
It's huge, and I hate how huge it is, but it works, it gets updated, and it can stand up to daily use.
I will very likely never buy another Moto device - even trying this one was an experiment.

Question If you're noticing loosening of the screen protector internal screen...

Get that screen protector replaced in an authorized repair center whether or not you have an active warranty.
Don't do any of the following:
don't attempt to replace it yourself no matter how simple it might seem to you
(The repair centers have a rig to assist them in doing this. And if you screw up, you could end up with a more serious problem.)
don't ignore it because it seems trivial or small
don't wait for the problem to "ripen" before acting
if your warranty has expired: don't decide that this doesn't warrant action
Why?
Over the past week or so, the protector started slowly separating down the crease area of the screen. So I brought it in to a local Samsung-authorized UbreakitIFixit by Asurion. The technician said he's seen a flow of these cases. I went a step further and said that I'm hearing that there are a number of people reporting cracked screens. He nodded and said that-- once the protector starts separating like mine was doing-- this starts to create a degree of pressure on the folding area of the screen. Basically he was telling me that what seems like a trivial cosmetic problem could turn into something far more serious. And expensive.
In my case, I bought my Z Fold 3 shortly before it was replaced by the Z Fold 4-- and I am still covered by the warranty. If you are in the same position, Samsung has what I would call a "silent recall" where they will cover a one-time screen protector replacement. Go to the Samsung service area on their website and avail yourself of this!
And if you are past the warranty, I'd urge you to take the precaution and pay to have the protector replaced-- you sure don't want to face a complete screen replacement-- you might not even consider the cost justifiable.

Apparently this is true; if cracked it will eventually take out the display. I was reading a review and that Australian reviewer didn't have kind things to say about this. He gives the protector a 4-6 month lifespan, if you make a year you're lucky.
He further said this has been a persistent issue; don't expect the next generation to be more durable.

Hmm, I have to replace my wife's every 4 months or so using the Orzero. It is a bit of a learning exercise, but not that hard(key it to do long side first and get the fold crease right at the start). YMMV.

xnappo said:
Hmm, I have to replace my wife's every 4 months or so using the Orzero. It is a bit of a learning exercise, but not that hard(key it to do long side first and get the fold crease right at the start). YMMV.
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Thanks for letting us know that you feel confident doing this yourself. I also see a YouTube demonstration video from the company. I'm not sure that I'd do a neat job but it's good to know that it's possible.
You also opened my eyes to the frequency of replacement that made sense to both of you,

The Whitestone protector comes with a rig so that you place it perfectly right. Only thing you need to worry about is dust getting under it as you're putting it on (some people do it in the bathroom after steaming it up with a hot shower).
My OEM protector lasted over a year. It did separate along the crease at the top and it kept getting longer and longer, so I finally replaced it after months of the separated area. The replacement brought back the anti-fingerprint feature which had worn off the original one, so I was happy about that for sure. Doing it once now, I'll probably replace it next once that anti-fingerprint feature has worn off again since it wasn't as bad/hard as I thought it would be. No need to be intimidated by it after all!

ButterflyFlutterflyMyOhMy said:
The Whitestone protector comes with a rig so that you place it perfectly right. Only thing you need to worry about is dust getting under it as you're putting it on (some people do it in the bathroom after steaming it up with a hot shower).
...
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ButterflyFlutterflyMyOhMy said:
No need to be intimidated by it after all!
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I have learned so much on xda-developers.com over the years. The two previous posts are really helpful. I found the Whitestone installation YouTube video and now I see how the jig works. I hope I won't have to replace the screen protector but now I realize a couple things:
It's wise to replace the inner screen protector once separation starts appearing
It's entirely possible to do the job myself if / when the warranty no longer applies.