Past 2 days the video freezes on this phone. Doesn't matter which app I'm using to watch videos, they freeze then continue then continuously freezing and continuing.
I've tried different WiFi connections and 5G. Oddly when I restart the phone it'll restart, boots into the OS, and after about 10 seconds restarts again on its own. After the second restart this won't happen again. I've tried turning it off and back on again.
Don't know where to go from here.
GodKingKnight said:
Past 2 days the video freezes on this phone. Doesn't matter which app I'm using to watch videos, they freeze then continue then continuously freezing and continuing.
I've tried different WiFi connections and 5G. Oddly when I restart the phone it'll restart, boots into the OS, and after about 10 seconds restarts again on its own. After the second restart this won't happen again. I've tried turning it off and back on again.
Don't know where to go from here.
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Do you mean buffering stop or stuttering/freeze?
zSyntex said:
Do you mean buffering stop or stuttering/freeze?
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No that's no buffering, but the video will freeze for 2 seconds then continue, and this occurs every 10 seconds.
GodKingKnight said:
No that's no buffering, but the video will freeze for 2 seconds then continue, and this occurs every 10 seconds.
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It's the first time I hear something like this in a top smartphone.
Tried to reset or talk with the assistance for RMA, if it is new?
zSyntex said:
It's the first time I hear something like this in a top smartphone.
Tried to reset or talk with the assistance for RMA, if it is new?
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Click to collapse
You and me both.
I gave up and reset. Working fine now.
I have the same issue, is there any fix without resetting
Sadly I didn't find one.
I had the same problem, but after I turned off and on my RM8 that problem disappeared
My problem was unique as I discovered it happens during games, audio or video playback of any kind on any app.
Restart, hard resets, bootloader screens, cache free apps, nothing fixed the issue.
Factory reset unfortunately the only method that worked. Ran a backup and did it.
Related
Ok here's the deal, I have my device about 3 months and never had a problem. Since last week my phone kept turning off when I'm on the home screen, restarts when screen is off. So I was advice to try and hard reset my device which I did bunch of times and problems still continues. I did not install any apps when I hard reset it and I don't know what to do????
tsanchez31 said:
Ok here's the deal, I have my device about 3 months and never had a problem. Since last week my phone kept turning off when I'm on the home screen, restarts when screen is off. So I was advice to try and hard reset my device which I did bunch of times and problems still continues. I did not install any apps when I hard reset it and I don't know what to do????
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Random restarting can happen with custom ROMs. It's happened to me with CM a while back. With you being on a custom ROM, that may be what is causing your issue.
Only way to really determine the cause is to view your logcat, which is tricky because it is cleared on a reboot. This app: aLogcat (free) might be useful. You can set it to save your logcats to your sdcard in intervals, that way it is persistant through a reboot.
You can monitor that and see what exactly is causing your issue.
You can also flash back to stock and see if the issue persists.
If you are running stock rom then your main board might be going bad. Someone sent me an article the other day about this happening to people. Apparently Samsung fixes it for free.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I just got my brand new OP3, opened it and turned it on to start setting it up, it freezes inside the android set up and then restarts itself after a few seconds of being frozen.
Any solutions? I really don't want to return it, I find it a bit stupid it doesn't even work out of the box
Might be a dud. They happen. RMA it.
LaysDarren said:
I just got my brand new OP3, opened it and turned it on to start setting it up, it freezes inside the android set up and then restarts itself after a few seconds of being frozen.
Any solutions? I really don't want to return it, I find it a bit stupid it doesn't even work out of the box
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Click to collapse
I don't own this phone, but this happened to me with a Nexus, I turned it off, was able to get into recovery mode with button combinations, then I factory reset, cleared cache, and rebooted, it was fine.
I hope you can give it a try
Sent from my XT1097 using XDA-Developers mobile app
mr mystery said:
Might be a dud. They happen. RMA it.
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markdexter said:
I don't own this phone, but this happened to me with a Nexus, I turned it off, was able to get into recovery mode with button combinations, then I factory reset, cleared cache, and rebooted, it was fine.
I hope you can give it a try
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Tried doing the Factory reset thing, no luck. Talked to OP support and the guy told me to submit a ticket with my issues, and that a "level 2 technician" would help me.
So I got home and plugged it into my PC, turns out the phone doesn't freeze when plugged in via USB. But on the included charger, and without being plugged into anything, it freezes and reboots itself in a continuous loop.
Keep us informed I'd like to hear what the problem/solution is
Hello, i have the same issue, did u find the solution ?
tenzeu said:
Hello, i have the same issue, did u find the solution ?
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I also had my Oneplus 3 in a bootloop and freezing while showing either the 1+ square or the rotating red dots.
After I tried to get it repaired by talking with support and had been using my old phone for a few days and reflashing the ROM and recovery many times. I got it working again (ish) now it only freezes ones a day.
Support is a pain, I'm waiting for a level 2 techician for almost a week now.
So I any of you know a solution or have a confirmation that it is a hardware failure, I think we all would like to hear about it.
Hello. Basically,the problem is with the flashlight,when I turn it on at the quick settings menu,the phone freezes and the only thing I can do is restarting phone via holding power button. Today I tried taking video with flashlight and phone also froze. I updated to Nougat and the problem is still here. The only thing is, I don't actually know if the problem was here when the phone had 6.0. MM out of the box, I did not test the flashlight and updated to 6.0.1.. Phone is not freezing when I take photos at night with flashbulb.
The phone is 2 days old, it's basically brand new.
Ah, I forgot to tell,I did factory reset twice and started from fresh,also wiped cache partition and nothing has changed.
crispyz said:
Hello. Basically,the problem is with the flashlight,when I turn it on at the quick settings menu,the phone freezes and the only thing I can do is restarting phone via holding power button. Today I tried taking video with flashlight and phone also froze. I updated to Nougat and the problem is still here. The only thing is, I don't actually know if the problem was here when the phone had 6.0. MM out of the box, I did not test the flashlight and updated to 6.0.1.. Phone is not freezing when I take photos at night with flashbulb.
The phone is 2 days old, it's basically brand new.
Ah, I forgot to tell,I did factory reset twice and started from fresh,also wiped cache partition and nothing has changed.
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Happens sometimes with me too
If anyone provides a WORKING solution. I'll give 5 thanks
This random freeze issue is bugging me a lot .. because I can't use my phone to the fullest because of this random freeze
(Please ignore grammatical mistakes if any )
crispyz said:
Hello. Basically,the problem is with the flashlight,when I turn it on at the quick settings menu,the phone freezes and the only thing I can do is restarting phone via holding power button. Today I tried taking video with flashlight and phone also froze. I updated to Nougat and the problem is still here. The only thing is, I don't actually know if the problem was here when the phone had 6.0. MM out of the box, I did not test the flashlight and updated to 6.0.1.. Phone is not freezing when I take photos at night with flashbulb.
The phone is 2 days old, it's basically brand new.
Ah, I forgot to tell,I did factory reset twice and started from fresh,also wiped cache partition and nothing has changed.
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Click to collapse
Exchange the phone for a replacement.
Sent from my Nexus 5X using Tapatalk
I've had my G4 for a few months now, never had any problems until recently. The phone just freezes, sometimes just a 'normal' freeze, sometimes half of the screen turns to black/noise. Occassionaly it reboots on its own, but most of the time the power button doesn't respond and I have to take out the battery.
The freeze occurs at any given point, typing a text, being on FB, playing a game, ..
Last sunday I did a factory reset and everything worked perfectly fine until today..haven't installed any new apps or anything..
I hope someone can help me.
Cheers.
Now it's just freezing/restarting every two minutes or so..
runittwiice said:
Now it's just freezing/restarting every two minutes or so..
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maybe its abou to get the infamous bootloop.. need to send it to LG to fix.
Mine did that and went into the bootloop a couple of hours later. It now is at a LG partner for repair. Better safe all data you need right now, just to be safe.
Hello guys,
I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.
I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.
Any advice?
Memovic said:
Hello guys,
I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.
I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.
Any advice?
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Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.
mcvisster said:
Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.
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I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!
Memovic said:
I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!
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Dont know. Try to turn it off and restart him after few hours.
Any news?
mcvisster said:
Any news?
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Yes. After a gazillion factory resets (soft and hard), I performed a repair (initialization, if that's what the Smart Switch calls it) of the phone through the Smart Switch. It booted up and all was well until it restarted again. Next thing that I did was: wipe everything via a hard reset, and then repair the phone through Smart Switch. This was about 2-3 hours ago. Did run into 2 crashes (Google Play Services and Chrome) but I think it was related to the syncing, but no restarts and I hope not in the future.
Im glad to hear that. That was a softweare problem.
mcvisster said:
Im glad to hear that. That was a softweare problem.
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Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.
Memovic said:
Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.
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Good you did not go for root.