fire tv not updating - Fire TV Q&A, Help & Troubleshooting

Hi, a while ago a friend gave me a fire tv to see if it could be fixed, the problem is that it doesn't update, I restored it from the factory but it's still the same, any help is welcome

mclarenf195 said:
Hi, a while ago a friend gave me a fire tv to see if it could be fixed, the problem is that it doesn't update, I restored it from the factory but it's still the same, any help is welcome
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Assuming the stick was deregistered from your friends account, my guess is Amazon probably blacklisted it. If a device is reported as stolen or undelivered, or the user reports it as broken and gets a replacement, Amazon will just blacklist the device and send out a replacement. You can call Amazon customer support to verify if it is or not.
These Sticks have a one year warranty so your friend could get a replacement if they contact Amazon and it isn't one of the cases I listed above.
Otherwise, if the Stick is on its original firmware (something older than PS7273) then you can try to unlock it and use it without Amazon services, or reflash the Stick with LineageOS and use the Stick unrestricted.
[UNLOCK][ROOT][TWRP][UNBRICK] Fire TV Stick 3 and Fire TV Stick Lite (sheldon/p)
Read this whole guide before starting. This is for the 3rd gen Fire TV Stick (sheldonp) and Fire TV Stick Lite (sheldon). NOTE: FireOS < 7.2.7.3 required NOTE: This process does not require you to open your device. What you need: A Linux...
forum.xda-developers.com

Try a hotspot on the phone and connect the Fire TV stick to the hotspot from the phone. I had the same problem and with hotspot it worked.

Related

New Fire Stick, Remote app on iPad cant find it

New Fire stick received today. Installed the Fire Remote app on my iPad, it just keeps searching for Fire devices and hangs forever. Both the Fire stick and iPad are on the same wifi network, and ran the latest software update on the stick. Anything I can do to get this working? Tried on my iPhone, same result.
Maybe do a factory reset on the Fire stick.
By the way, can you confirm if the new fire stick has updated specs compared to the first model?
I feel mine is too slow and want to update.

Sky go app for Fire TV "hdmi not supported"?

Hi I am currently using a gen 2 fire TV and recently signed up to sky. I sideloaded the sky go app using the app from my note 4 and anytime I try to play something on my fire tv I get the HDMI not supported error. I saw the list of working apps thread and it said sky go does work but I always keep getting this error. Any way to solve this?? Maybe a previous version of the app can be uploaded? Any help would be great!
Most mobile apps from cable or satellite providers don't allow you to view over a wired connection. So, the first thing to try is disconnecting your Ethernet cable to the router and use WiFi only. The app should then recognize your Fire TV as a mobile device.
mirayge said:
Most mobile apps from cable or satellite providers don't allow you to view over a wired connection. So, the first thing to try is disconnecting your Ethernet cable to the router and use WiFi only. The app should then recognize your Fire TV as a mobile device.
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My fire tv is connected through wifi
i use this apk on my aftv2 (germany)
http://www.netzwelt.de/software-download/37855-sky-go-android-apk.html
Just googled: sky go for android tv
device is connected via lan and it is working, but u need a mouse (btw. it's more easy to navigate)
I've got 2 fire tv gen 1 models running the latest sky go app ( ver 5.0.4.9) downloaded from aptoide and both Fire TV's are connected by ethernet. Everything on sky go runs fine....except for sky news. That's where I get the HDMI not supported error as well, but as far as sky sports or sky movies or anything else on sky go, everything plays fine. I'm running the app with a wireless touchpad / keyboard ( logitech ) connected using a usb dongle.
http://gavin-blake.store.aptoide.com/app/market/com.bskyb.skygo/50400000/18293366/Sky+Go
callanish said:
I've got 2 fire tv gen 1 models running the latest sky go app ( ver 5.0.4.9) downloaded from aptoide and both Fire TV's are connected by ethernet. Everything on sky go runs fine....except for sky news. That's where I get the HDMI not supported error as well, but as far as sky sports or sky movies or anything else on sky go, everything plays fine. I'm running the app with a wireless touchpad / keyboard ( logitech ) connected using a usb dongle.
can you post a link to the apk you have working please callanish as im having that hdmi not supported message on my amazon 4k fire tv yet my first generation fire tv has the same sky go version and its working
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Hi can someone please post a working sky go apk
Guys, just install Aptoide It's not a questionable website. It's an alternative to the Google app store and works well with the fire tv. Been using it for years.
Thanks Callanish I've tried a few versions but none work I've even transferred the app from my first generation fire tv using es file explorer to my 4k fire tv and i still get the Hdmi not supported message I'll try this later
mollygeorge66 said:
Thanks Callanish I've tried a few versions but none work I've even transferred the app from my first generation fire tv using es file explorer to my 4k fire tv and i still get the Hdmi not supported message I'll try this later
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Just guessing, but I wonder if it's an HDMI HDCP issue you're coming across due to the copyright protection handshake between the fire tv and your tv. I've got two fire TV 1st gen's running on two Sony TV's and 1 fire stick running on a Vizio bedroom tv and need to use a bluetooth keyboard / touchpad with the stick and usb wireless keyboard / touchpad for the Fire TV's in order to make skygo function properly since there's no official Fire TV version, but my only HDMI 'not supported' issue I consistently get with Skygo on the Fire TV boxes and stick is when trying to access Sky news. Every movie, sports, other channels available on Skygo work fine.....except for sky news, and like you, I get that HDMI not supported message when I try to stream it. Also using a proxy to make it all work, but I'm not experiencing a channel wide HDMI 'not supported message' in the app like you're coming across. 5.1.0.47 is the latest app version of Skygo. Hopefully it works for you or you figure out where the problem might be.
Tried this version Callanish same message hdmi not supported can't figure out what the hell the problem is I'm baffled how the hell is it working on my original fire tv set up exactly the same way but won't work on the 4k fire tv I'm totally stumped
I'm having to send it back now as i got a system update today and following the update i couldn't connect a bluetooth mouse the powerlight kept blinking or not appearing even when the fire tv was on and then the remote started going mental contacted amazon and they are sending a replacement tomorrow and added bonus I'm getting to keep the remote and they are giving me a £10 credit following the problems hopefully the new one is better
Hi Mollygeorge, how do I move files from my Amazon Fire TV stick to my new 2nd gen Amazon Fire TV?
Thanks,
Christian
Comalley2016 said:
Hi Mollygeorge, how do I move files from my Amazon Fire TV stick to my new 2nd gen Amazon Fire TV?
Thanks,
Christian
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just open es file explorer on both the firestick and fire tv which ever has the file you want to send long press it until a tick appears and select send and it will transfer it over
Replacement 4k fire tv arrived today tried sky go again same message hdmi not supported tried it in the tv which original fire tv is and sky go is working but still getting the damn message also can anyone confirm wether the powerlight should be on when using the 4k fire tv as a light only appears when i use the remote just confused as the original fire tv powerlight is on constantly
mollygeorge66 said:
Tried this version Callanish same message hdmi not supported can't figure out what the hell the problem is I'm baffled how the hell is it working on my original fire tv set up exactly the same way but won't work on the 4k fire tv I'm totally stumped
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So, basically what we can surmise from all this is that the Fire TV 2 boxes have aggressive HDCP copyright protection built in to prevent apps like Skygo from functioning. The options remaining, imho, are either A) purchase another Fire TV 1 box used or new if you can find one B) purchase a new Fire TV stick as it's still a version 1 device and I can vouch that it still works with Skygo 2 C) run one of the many Android boxes out there, sideload skygo and do some testing, or D) Do what I did and run a Intel Nuc; (a windows type box) or something similar, and hook it up to a usb Wireless keyboard and run skygo through a browser. That's what I use as a backup option. Yes, you could also use a computer connected with an hdmi cable to a tv, but the Intel NUC, for me, streamlines the process. Probably impractical for your needs, but just want to point out another option. The Point is, unless some other people on the forum chime in telling you that they've gotten skygo to work on the Fire TV 2, and how they've done it, then it might be time to throw in the towel on this one and think about some other options. You know Amazon and Sky are going to continue to make it harder to do what we want, so it might be better to just find a box, like the Fire TV 1 or Fire TV stick and at least get Skygo working again.
For the record, I've got my Fire Tv boxes and stick blocked for any future Amazon firmware updates. I'm thinking that Amazon could introduce an update that prevents the Fire TV 1 and Stick from working with Skygo as well, so better safe than sorry.
Thanks for the reply Callanish I'm thinking I'll just leave it as it is and wait for someone to say wether on not there's a solution for sky go on the 4k version all my other apps bt nbcsn directv play flawlessly and i can't be bothered sending it back again and setting another one up from scratch thanks for trying to help
mollygeorge66 said:
Thanks for the reply Callanish I'm thinking I'll just leave it as it is and wait for someone to say wether on not there's a solution for sky go on the 4k version all my other apps bt nbcsn directv play flawlessly and i can't be bothered sending it back again and setting another one up from scratch thanks for trying to help
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Sorry. Wish I could have been more helpful.
sry for the 2 years late answer:
you need to set "auto" in display-settings - not 4k/1080pX0/720pX0

Getting Sky Go to work on Amazon fire tv stick

Hi, I've got a fire tv stick with the latest updates, I can't get sky go to work on it.
The latest versions errors and says device is incompatible. I've tried 4.1.3 & 4.1.5 and they both error failing to find network, despite being connected via wifi. I've cleared cache and data, rebooted, no joy. Anyone have any ideas?
I don't believe you'll find an answer to this one. Sky blocked this only recently with their latest update. Going back to a previous version and you'll get a notification telling you to upgrade. For a time, the older Fire tv and stick worked with sky go while the fire tv 2 was blocked. They've caught on to that, so I've had to revert back to my windows 10 Intel Nuc to get sky go working on a big screen tv. Shame really, because it was so convenient and worked well on the Amazon Fire devices.
callanish said:
I don't believe you'll find an answer to this one. Sky blocked this only recently with their latest update. Going back to a previous version and you'll get a notification telling you to upgrade. For a time, the older Fire tv and stick worked with sky go while the fire tv 2 was blocked. They've caught on to that, so I've had to revert back to my windows 10 Intel Nuc to get sky go working on a big screen tv. Shame really, because it was so convenient and worked well on the Amazon Fire devices.
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Oh right, thanks for explaining the issue. ingers crossed someone comesup with a workaround for it.
rtyall said:
Oh right, thanks for explaining the issue. ingers crossed someone comesup with a workaround for it.
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I was working on this for a solid 3 weeks and shamefully accepted defeat.
went so far as modifying the build properties to publish itself as a mobile phone, virtually hiding the HDMI adapter etc. I've come to the conclusion that the apps DRM checks the rom itself. no amount of spoofing works.

How to change build.prop without rooting (Fire 7 tablet, 5th gen)

Hey there,
I am really stuck with the Amazon Fire Tablet. Since Amazon is giving them away for around 30 EUR I thought that might make an excellent remote for my TV. The idea is, that I stream everything via my Chromecast.
It works fine wit Plex and other Apps. Only Netflix seems not to support Chromecast when it runs on any Amazon device. I read somewhere here, that the netflix app checks the name of the device in the build.prop and if it figures out it is an Amazon device it will not offer Chromecast as an option.
My problem is, that I am on Fire OS 5.3.2.1, and as far as I know this version cannot be rooted.
Does anyone know a way how to change the name of the device in the build.prop without rooting the device?
Or is there perhaps another way to get Netflix and Chromecast running on the Fire Tablet?
Many thanks
Ilja
lingley said:
Hey there,
I am really stuck with the Amazon Fire Tablet. Since Amazon is giving them away for around 30 EUR I thought that might make an excellent remote for my TV. The idea is, that I stream everything via my Chromecast.
It works fine wit Plex and other Apps. Only Netflix seems not to support Chromecast when it runs on any Amazon device. I read somewhere here, that the netflix app checks the name of the device in the build.prop and if it figures out it is an Amazon device it will not offer Chromecast as an option.
My problem is, that I am on Fire OS 5.3.2.1, and as far as I know this version cannot be rooted.
Does anyone know a way how to change the name of the device in the build.prop without rooting the device?
Or is there perhaps another way to get Netflix and Chromecast running on the Fire Tablet?
Many thanks
Ilja
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Click to collapse
This is only for the 1st Gen Fire (2011)
See
Fire Index: Which Amazon (Kindle) Fire Do I have?
For correct forum links
Sent from my XT1096 using XDA Labs
lingley said:
Hey there,
I am really stuck with the Amazon Fire Tablet. Since Amazon is giving them away for around 30 EUR I thought that might make an excellent remote for my TV. The idea is, that I stream everything via my Chromecast.
It works fine wit Plex and other Apps. Only Netflix seems not to support Chromecast when it runs on any Amazon device. I read somewhere here, that the netflix app checks the name of the device in the build.prop and if it figures out it is an Amazon device it will not offer Chromecast as an option.
My problem is, that I am on Fire OS 5.3.2.1, and as far as I know this version cannot be rooted.
Does anyone know a way how to change the name of the device in the build.prop without rooting the device?
Or is there perhaps another way to get Netflix and Chromecast running on the Fire Tablet?
Many thanks
Ilja
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Click to collapse
Hi lingley.
Did you find a solution for this? I´m having the same issues and its driving me crazy..
thank you.

Unlock blacklisted Fire TV stick 3rd gen

A friend gave me a Fire TV stick, and told me that for some reason it couldn't be linked to his Amazon account. The first thing I did was to restore it to its factory status (using the control). After that, the device can not be updated. After a little research, it seems that the device is blacklisted by Amazon.
Is there any way to change the operating system and/or bypass the Amazon account linking process? It is a 3rd generation Fire TV stick.
Thanks in advance!

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