Fire tv Sloane 4k issues - Fire TV Q&A, Help & Troubleshooting

Does anyone have any idea why my fire tv 2 Sloane always does 4k in the downloader app, but switches to 1080p on everything else?? Also, even though it switches to 4k in the downloader app I cannot choose a 4k resolution in the settings.
I'm looking for any suggestions or solutions, but please, it is NOT A TV ISSUE. it happens on both my 4k tvs and my fire stick does 4k without issues on both of the TV's.

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