Firestick will not allow sign in - remote will not pair - Fire TV Q&A, Help & Troubleshooting

Hi everyone
This is NOT the normal posting about pairing a remote to the Amazon Fire Stick. I have a Firestick and at the sign in page (where you connect your user account to Amazon) it is completely stuck. The remote does nothing.
Note:
The remote works fine on another Firestick
The batteries have been replaced and are OK
The usual tips for pairing the remote to the Firestick have all failed.
No matter what I do the remote will note pair (the remote is fine). I cannot get past the sign-in screen.
Does anyone know a way to reset the Firestick?
Has the Firestick gone completely?
Will ADB Link or other such device reset it?
Does anyone have any ideas please?
Thank you

3 options I can think of.
1) Use an OTG adapter and plug in a keyboard. Finishing signing in then navigate to the settings and pair the remote in the settings.
2) Same as the above except use the fire tv remote app on your phone.
4) Root the stick (if possible on your version) factory reset/wipe in TWRP. If that doesn't fully reset the device you can flash the stock firmware and it will restore it to the same state as it was out of the box, meaning the first screen will be on remote pairing.
I suspect what happens is the stick was deregistered. That usually brings up the sign-in page, and somewhere either the pairing was lost or that isn't the remote that was paired with that stick when it was deregistered.

Dear Sir
Thank you for your excellent, extensive response. However, I am unsure what TWRP is?
Thank you

I would highly suggest trying option 1 or 2 first. Option 3 requires rooting the stick and you should have a good understanding of what TWRP is before going down that path. Also you may or may not even be able to root it, depending on which you have and the software version it's on.

Hello it would have to be option 3. I tried the fire TV app and it would not install on either my phone or fire tablet. The only thing I cannot understand using TWRP is the tutorials I have seen say the Android device needs to have ADB Debugging ON.
Hardly a chance of doing it as I cannot access the device in the first place!!!
I will have a go and see what comes up.
Cheers

Using TWRP requires unlocking the device, and unlocking the device requires an older firmware that is vulnerable to an exploit. I don't know which Stick you have or your firmware version, but if the Stick has received an update since March, then there is no way to unlock it currently.
If you had TWRP, you wouldn't need to enable ADB debugging in FireOS, because TWRP includes it's own ADB binary that it enables.
Have you already tried the FireTV app on a phone/tablet? When you choose setup a new device, I thought the phone communicated with the Stick via Bluetooth?

Hello Finnzz!
thank you for the input.
I did try and install FireTV on my kindle tablet but it won't install for some reason.
I am not aware of the phone or device connecting via bluetooth (I thought it was only the remote that came with it that did that) but if it does connect with bluetooth I cannot get into the Firestick to actually connect to wi-fi or to turn on bluetooth devices! So, I am stuck!

Just to clarify, I'm talking about the FireTV app for Android.
Amazon Fire TV - Apps on Google Play
Simple navigation, a keyboard, plus voice search for Fire TV.
play.google.com
When using that app on your phone, and selecting:
'set up new device'
Then:
'Fire TV'
This will search for FireTVs via Bluetooth. Bluetooth is turned on by default on the FireTV. The stock FireTV remote connects to the Stick using Bluetooth, so it has to be on.
If you are using a FireHD tablet download the FireTV app from the Amazon app store, don't sideload the Google Play Store version.
Amazon Fire TV:Amazon.com:Appstore for Android
Edit: Also, have you already tried resetting the remote?
Reset Your Fire TV Remote - Amazon Customer Service
If your remote isn't working, try resetting it.
www.amazon.com

Hello
Thank you for the reply. Just to make sure does the Firstick need to be connected to wi-fi in order for bluetooth to work because if that is the case I cannot turn on wi-fi.
Thank you

Aussie Shiraz said:
Just to make sure does the Firstick need to be connected to wi-fi in order for bluetooth to work because if that is the case I cannot turn on wi-fi
Click to expand...
Click to collapse
Have you already tried the remote reset procedure linked to above? This is the first thing you should try. Simply taking out or replacing the batteries does not reset it.
Did you already try using the FireTV app on another Android device? I wouldn't think that if the app is communicating via Bluetooth for setup that WiFi was needed. Try it and see

Bullseye!!!
Nailed it finally and the recommendation you put forward (Fire TV app) worked a treat. It amazed me how fast and responsive it was.
Without your assistance I thought the Firestick was ready for the bin.
I am very appreciative to the following contributors:
bnevets27​Finnzz​
Cheers!

Glad you got it sorted. Sorry for my misinformation, I wasn't aware the app commuted with the stick over Bluetooth.

Related

[app] How to Turn Fire TV into a Chromecast Receiver

You can download our free trial apk and install it to fire TV, all of sudden, your fire TV is also a Chromecast receiver.
Please refer to this thread:
http://forum.xda-developers.com/har...p-youmap-chromecast-receiver-android-t3161851
Download this apk: [apk, updated on Jan-17-2016, now version 1.4.0, it will expire on Feb-29-2016]
http://www.youmap.com/YouMapCastReceiver.apk
Instructions: (good for fire TV box and stick)
(1) Enable ADB and USB Debugging - go to Amazon TV, Settings, System, Developer Options > tun on ADB Debugging and USB Debugging
(2) Now, you need to find the ip address of the FireTV device, System > About
(3) Now from another PC, you can use adb command to install the YouMap Chromecast apk.
adb connect your-ip-address-of-firetv
adb install YouMapCastReceiver.apk
(4) reboot fire TV, and it's ready for casting.
Have fun !
Haven't had a chance to try but looking forward to it. I'll edit the post when I do...
Notice no option to buy full version yet. Is there an estimate on what it'll cost?
Update--Sorry. Got some questions right from the start. Usb debugging ejects the usb drive and makes it unusable. Lots of people use an external drive on aftv so this might be a problem.
It works for sure, however, I'm not sure if I'm utilizing it correctly? I was hoping it would mirror my display, but it doesn't appear to, not even if i enable mirroring on aftv. Maybe it's not suppose to...
But, so far the only thing I've gotten it to do is to cast youtube and we can already do that without losing usb functionality. Please correct me if I'm missing something. Thanks.
The USB thing is only one time for installation. Once installed, you don't need USB connection at all. Our app will auto start every time when you boot fire TV.
It can mirror screens, install Google Chromecast app on your device that you want to mirror. Click Screen Mirroring from left side, that's it.
huisinro said:
The USB thing is only one time for installation. Once installed, you don't need USB connection at all. Our app will auto start every time when you boot fire TV.
It can mirror screens, install Google Chromecast app on your device that you want to mirror. Click Screen Mirroring from left side, that's it.
Click to expand...
Click to collapse
Awesome! Works great BTW. Is it possible to set it up on multiple aftvs and AFTV stick?
yes, you can install it on multiple receivers, you may need to name them differently to differientiate them. Our app has a setting page to specify the name. However, on Fire TV, the setting page won't show up, we are working on a amazon version, that should install directly from Amazon store. it will take some time for that release though.
You can access the Youmap settings page on a Fire TV. From the home page scroll down to Settings, then goto Applications and down to Manage Installed Applications. Then scroll down to Youmap Chromecast Receiver, select it and then select Launch application. That will take you to the Youmap settings.
Ahh, Thanks, darren1. I didn't know that
Its a restriction on all sideloaded apps. they can't be launched straight from the Fire TV home screen. When you release an official version through their appstore anyone purchasing it would be able to launch it from the homescreen.
Well I like it. The chromecast app should be a welcome edition too except I need to reinstall play services. Forgot I had uninstalled it to fix play store crash on launch. But your app is working well. Its more reliable than normal YouTube casting because it doesn't care whether my AFTV is Ethernet, 2.4ghz or 5ghz. Normally I can't connect my phone if its on 2.4 while my AFTV is on 5. Not a lot of time testing but so far lag seems minimal.
It works on my firetv connected straight to router , but it doesnt work on my aftv stick ,complains about port 8008 and uses 8010, but chromecast on my sg3 still doesnt detect it and its on the same network
Sometimes, you need to use google chromecast app Screen Mirroring to search for the device, once it finds the device, it will work. Also try to reboot your router, and on your sending device, try to turn off/on the wifi.
Got play services reinstalled and very impressed with performance and ease of use once its set.
I did have one issue but not sure its related. Both times I used chromecast, my AFTV switched from 5 GHz to 2.4ghz. Doesn't usually drop the signal like that. And it wouldn't normally be an issue but I use mysql and that sometimes won't work properly if all my devices aren't hardwired or on 5ghz.
Do you think this is related to chromecast or should I troubleshoot elsewhere? I know normal screen casting doesn't work for me if the devices are on different frequencies. This one does but wonder if the reason for that is its somehow able to auto change it.
Our youmap receiver does NOT require google play services.
About wifi 2.4 vs 5GHz band, our app does not change that, it uses whatever wifi is currently on. Ethernet is usually much more stable, though.
This works great on my firestick and firetv! Before, I had a few apps that were cast ready (I originally had chromecast) that showed the cast icon. I could no longer cast once I got aftv, the icons didn't even show up in my apps anymore even though I knew it was available. I just watched on my phone only. I dl'd this app to my phone and sideloaded it to my ftvs and ftv via another useful app via my phone. I gave each device a separate name and rebooted. (Oh, and ticked the box to start up with device) Now, my cast icons show up in my favorite apps, and I am able to cast! I am Soo freaken happy!! It also shows both my cast channels.
Sent from my iPad using Tapatalk
I noticed in the other thread that it said the app listed would expire today. Since I don't have the play store installed how can I go about getting the paid version or at least continue to use this version?
Will post an update to keep this trial going
The apk has been updated, now expires on August-31-2015.
it fixed the chrome tab mirroring issue, and improved the device discovery. Please give it a try.
Now it works great on the firetv. But tell me please are you planning to bring the app to amazons appstore or how will your licencing work, when you can't install googles playstore on a non-rooted device?
right, the licensing issue is the last thing we are working on for Amazon store. We are checking if Amazon has similar apis as google play app licensing, still no definite answer yet. If Amazon does not provide such api, we can do it ourselves by entering a license key, not the best way.
Rincewind2011 said:
Now it works great on the firetv. But tell me please are you planning to bring the app to amazons appstore or how will your licencing work, when you can't install googles playstore on a non-rooted device?
Click to expand...
Click to collapse
For some reason we don't understand yet, chrome tab mirroring works only on fire TV box, not on fire TV stick, all other features are same on both.

Help! Can't get past the Language-selection on my Fire TV Stick after factory-reset

Hi,
I updated my Fire Tav stick to 5.2.1.0. Post that I successfully rooted using the 'KingoRoot' solution. I also managed to attach a self-made OTG cable with power option as per the instructions on this forum. This allowed me to connect wireless keyboards and mouse and wireless gamepads too. I bought a new game controller which wasn't getting detected in X-input mode(Dinput mode worked).
That's when I finally decided to perform a factory reset on my device and my problems started. I used the factory reset option on the settings menu and the device booted me to the language selection screen. I am now unable to get past the language-selection.
Can someone give me some pointers to troubleshoot the issue?
Cheers,
Try downloading aftv remote from app store.
Delivered by my Silver S7.
mandroid717 said:
Try downloading aftv remote from app store.
Delivered by my Silver S7.
Click to expand...
Click to collapse
Thanks, I do have the Fire TV Remote app but it will work only if the Stick connects to the Wifi Network.
Since it's been factory reset, it doesn't connect to the network and hence AFTV Remote app will not work..

Fire TV stick - is there any way to pass initial "remote pair" step?

Hello Developers!
I got a problem and I hope some of you can help me (if not you then i don't know who). I have Fire TV stick 2 gen for about 2 years and recently my remote stopped working. I installed amazon TV app on my cellphone to get back control of the stick. Then I tried everything I was able to find on the Internet (new batteries, hold home button for 5-10-20 sec, find new BT device from the settings menu, etc.) to bring back to life original remote but there was no luck. So I decided to reset the stick back to factory settings (bad idea). As you can guess now I have the stick that is asking me to pair my (probably dead) remote with it (!).
I don't have friends with amazon TVs and I don't want to pay $20 for the new remote ( when the new stick with remote is like $30 ) I'm ok to use the app.
So I have three questions for you guys:
1) Is there any way to skip the first step (initiation of remote)? Maybe I can find some kind of firmware that I can change a little bit
(put my wifi settings and tell to skip 1st step) and flash it into my stick? IDK...
2) As I understand the original remote works on BT not on WIFI so Is there any app that uses BT and can be recognized as an amazon tv remote on that 1st step. Two apps I've tried (amazon tv app and CetusPlay) use WIFI.
3) Is there any way to check if my remote still live or completely dead? (Again I have no friends with amazon TVs)
Thanks for any input!
No ideas guys? Any?
I think you actually need a remote for first time boot :/ I don't think there is any app out there that emulates the remote, I could be wrong but have you tried this?
https://www.youtube.com/watch?v=amjs5hGXqbs
I have exactly the same issue. I don't know if my remote is working or not.
I managed to connect a usb keyboard and stupidly reset the thing to defaults - disabling developer mode in the process.
Now I have a firestick that keeps asking me to "pair the remote..."
Is there any way to enable adb ?
in this thread.. ( https://forum.xda-developers.com/fire-tv/development/unlock-fire-tv-stick-2nd-gen-tank-t3907002 ) I remember reading about shorting a pin inside the unit to ground, would this allow adb access?
tbird635 said:
I have exactly the same issue. I don't know if my remote is working or not.
I managed to connect a usb keyboard and stupidly reset the thing to defaults - disabling developer mode in the process.
Now I have a firestick that keeps asking me to "pair the remote..."
Is there any way to enable adb ?
in this thread.. ( https://forum.xda-developers.com/fire-tv/development/unlock-fire-tv-stick-2nd-gen-tank-t3907002 ) I remember reading about shorting a pin inside the unit to ground, would this allow adb access?
Click to expand...
Click to collapse
I want to say I'm fairly certain I was able to skip the pairing with a USB keyboard. Although I don't remember what key I pressed.
My remote stopped too. I stretched out the springs and reinstalled the batteries. Works great now.
Did you have any luck solving this Bartyman?
with a usb keyboard i was able to use play button to bypass
I reset my device using TWRP, and cannot get pass the "pair remote" screen! Help!? Would buying a otg cable and using a usb keyboard help? or is that a waste of money?
KINDLE FIRE MURDERER said:
I reset my device using TWRP, and cannot get pass the "pair remote" screen! Help!? Would buying a otg cable and using a usb keyboard help? or is that a waste of money?
Click to expand...
Click to collapse
buying a OTG is very useful, almost any keyboard/mouse will work. makes TWRP easier also. holding down the home button for about 10 seconds has worked for me when trying to pair the remote. I dont know if you can do anything to get by it with CEC using the TV remote.

No remote control, no associated wifi network, no amazon account.(SOLVED)

hello
it turns out that my remote control is broken. I was using the fire stick 2nd gen with the control of the tv, through the hdmi.
All ok.
Until today the fire tv stick was running slowly and I decided to return to factory settings .......... when booting, the first thing ask is to pair with the bluetooh remote control (which is broken) .. .. and I can't get out of there, he waits for the remote control.
Obviously, when returning to factory settings, I do not have the Amazon account associated ... as well as the Wi-Fi network .....
A disaster.
What I can do?
Thank you.
(i dont speak english, hope this is understood).
erdosain9 said:
hello
it turns out that my remote control is broken. I was using the fire stick 2nd gen with the control of the tv, through the hdmi.
All ok.
Until today the fire tv stick was running slowly and I decided to return to factory settings .......... when booting, the first thing ask is to pair with the bluetooh remote control (which is broken) .. .. and I can't get out of there, he waits for the remote control.
Obviously, when returning to factory settings, I do not have the Amazon account associated ... as well as the Wi-Fi network .....
A disaster.
What I can do?
Thank you.
(i dont speak english, hope this is understood).
Click to expand...
Click to collapse
You can use USB mouse or USB keyboard.
Unlock/root your Fire stick using exploit package (follow the steps carefully): https://forum.xda-developers.com/fire-tv/development/unlock-fire-tv-stick-2nd-gen-tank-t3907002
If you're done with this Fire OS. Install LineageOS TV 12.1 ROM: https://forum.xda-developers.com/fire-tv/development/tank-lineageos-12-1-t3961110
AmznUser444 Dev said:
You can use USB mouse or USB keyboard.
Unlock/root your Fire stick using exploit package (follow the steps carefully): https://forum.xda-developers.com/fire-tv/development/unlock-fire-tv-stick-2nd-gen-tank-t3907002
If you're done with this Fire OS. Install LineageOS TV 12.1 ROM: https://forum.xda-developers.com/fire-tv/development/tank-lineageos-12-1-t3961110
Click to expand...
Click to collapse
Hi, thanks.
I try a usb mouse and keyboard with a ogt cable, and does not work.
The first thing i read here (https://forum.xda-developers.com/fire-tv/development/tank-lineageos-12-1-t3961110) is " On first boot it will ask you for pair the TV Remote. For do that, press the home button 10 secs or more"..... you or somebody know what happend here if i dont a the remote control??
Thanks for your time.
Me again, now is all instaled!!!!! but...... can you give me some advice or something about lineagOs... it came without apps... nothing it says something like "no recommendation at this moment"......
Thanks for all. This ruined fire tv stick is alive!!!!!

Using the .apk instead of the remote

My wifi is down so I can't use the remote. My ADB USB debugging is on so I can't use a USB keyboard. I've connected the Fire TV to my router via ethernet and installed the Amazon app on my Android phone. It sees the Fire TV (displays the correct name), but when I try to connect it spins and returns "cannot connect." Any ideas what to do to get it to connect?
Without access I can't select any menu options, box boots fine, but I would like access again. Also, just FYI, I mentioned this in passing in a more detailed message about not being able to use my gen 2 Fire TV, but thought I should focus on this issue in particular since if I could get it working I can reset it to factory defaults.
Any suggestions or advice will be greatly appreciated!

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