Develop Bugs

SIM unlock lost by LG repair - hard to get back

A small warning here for those who need to send a previously SIM unlocked H932 in for LG repair:
After breaking its glass back, I had to send my TMO V30+ in for repair at LG’s center in Texas. At the same time I asked them to replace the screen under warranty, since there was a small cluster of dead pixels just above the navigation bar. They did all that. Cost $88 (including free shipping) with 11 days turnaround.
They also managed to lose the SIM unlock which I had previously been granted by T-Mobile using their Device Unlock app. Realizing this could be a problem, I had included a letter to LG Repair where I begged them to preserve the SIM unlock. Needless to say, the phone is paid off and all bills were paid (including the extra month TMO auto-charged my credit card and refused to refund).
After receiving it back, my Red Pocket GSMA SIM (AT&T prepaid MVNO) only does 3G, not LTE. The TMO Device Unlock app says the phone is “network locked” and not eligible for unlock.
T-Mobile Customer Service first requested unlock instructions to be emailed to me. After 2 days I received an email saying I had to use the TMO Device Unlock app. Duh. After much experimenting on my own (including with my now inactive TMO SIM card) I went to the T-Mobile store where I bought the phone. They were keen to help, but unable to solve the problem. We did confirm that with an active TMO SIM, everything was fine.
I then called TMO Customer Service again, this time asking for Tier 2. Here they finally escalated the case and requested an unlock from LG and said to expect a solution within 72 hours.
Different from the issue reported by @michy21 in this thread mine is the SAME phone with the same IMEI; it was just wiped by LG repair in a way that lost the SIM unlock. OR it really is a new phone or motherboard and they transferred the IMEI.
I should add that there has been no pushback or reluctance to help from any T-Mobile staff. It’s just that the company has baked everything so hard into the Device Unlock app now, so no human is able to do anything.
The only lesson here is to never buy carrier devices -- as @ChazzMatt has been stressing all along, and as I had been practicing myself in my Nexus days. But unfortunately carrier devices are where the best deals are -- which is the only thing that made it possibly for me to buy this class of phone in the first place.
I'll update this thread with the final outcome. Fingers crossed. I’ll be traveling overseas soon, really hope to have it fixed before.

TheDannemand said:
A small warning here for those who need to send a previously SIM unlocked H932 in for LG repair:
After breaking its glass back, I had to send my TMO V30+ in for repair at LG’s center in Texas. At the same time I asked them to replace the screen under warranty, since there was a small cluster of dead pixels just above the navigation bar. They did all that. Cost $88 (including free shipping) with 11 days turnaround.
They also managed to lose the SIM unlock which I had previously been granted by T-Mobile using their Device Unlock app. Needles to say, the phone was paid off and all bills were paid (including the extra month TMO auto-charged my credit card and refused to refund). Realizing this could be a problem, I had included a letter to LG Repair where I begged them to preserve the SIM unlock.
After receiving it back, my Red Pocket GSMA SIM (AT&T prepaid MVNO) only does 3G, not LTE. The TMO Device Unlock app says the phone is “network locked” and not eligible for unlock.
T-Mobile Customer Service first requested unlock instructions to be emailed to me. After 2 days I received an email saying I had to use the TMO Device Unlock app. Duh. After much experimenting on my own (including with my now inactive TMO SIM card) I went to the T-Mobile store where I bought the phone. They were keen to help, but unable to solve the problem. We did confirm that with an active TMO SIM, everything was fine.
I then called TMO Customer Service again, this time asking for Tier 2. Here they finally escalated the case and requested an unlock from LG and said to expect a solution with 72 hours.
Different from the issue reported by @michy21 in this thread mine is the SAME phone with the same IMEI; it was just wiped by LG repair in a way that lost the SIM unlock. OR it really is a new phone or motherboard and they transferred the IMEI.
I should add that there has been no pushback or reluctance to help from any T-Mobile staff. It’s just that the company has baked everything so hard into the Device Unlock app now, so no human is able to do anything.
The only lesson here is to never buy carrier devices -- as @ChazzMatt has been stressing all along, and as I had been practicing myself in my Nexus days. But unfortunately carrier devices are where the best deals are -- which is the only thing that made it possibly for me to buy this class of phone in the first place.
I'll update this thread with the final outcome. Fingers crossed. I’ll be traveling overseas soon, really hope to have it fixed before.
Click to expand...
Click to collapse
Worst comes to worst, sell the phone on eBay while at the same time buying one of the mint LS998 V30+ for $320. Immediately convert to carrier unlocked US998, bootloader unlock and root.
In the eBay listing for this phone stress the T-Mobile band 71, blah, blah, blah -- which you don't need on AT&T MNVO, but would interest T-Mobile users.
Sent via open market LG US998 V30/V30+

ChazzMatt said:
Worst comes to worst, sell the phone on eBay while at the same time buying one of the mint LS998 V30+ for $320. Immediately convert to carrier unlocked US998, bootloader unlock and root.
In the eBay listing for this phone stress the T-Mobile band 71, blah, blah, blah -- which you don't need on AT&T MNVO, but would interest T-Mobile users.
Click to expand...
Click to collapse
Thank you, Chazz!
I had a suspicion you might suggest that :laugh:
But yes, that would have to be the outcome if I cannot solve it. I'll probably file an FCC complaint first, which michy21 reported had solved her problem. But again, there is no pushback from anybody, which is a positive.
The only attachment I have to this particular phone is my 2 year warranty, which gives me peace of mind. A phone bought used wouldn't have that (or any warranty).
Thanks again!
Edit: Actually, it's not quite true that I have no other attachment to this H932: If/when T-Mobile rolls out B71 in this area, I'll probably give them another try, as they generally have far better network speeds. AT&T service here is acceptable (and widespread) but doesn't blow me away. We only switched because TMO couldn't reach through our concrete brick walls. Red Pocket supports all four carriers, so I can switch to TMO network on my current plan to take advantage of B71.
So my hope is I won't have to part with this phone. AND that @runningnak3d will release H932 root later this year

TheDannemand said:
A small warning here for those who need to send a previously SIM unlocked H932 in for LG repair:
After breaking its glass back, I had to send my TMO V30+ in for repair at LG’s center in Texas. At the same time I asked them to replace the screen under warranty, since there was a small cluster of dead pixels just above the navigation bar. They did all that. Cost $88 (including free shipping) with 11 days turnaround.
They also managed to lose the SIM unlock which I had previously been granted by T-Mobile using their Device Unlock app. Realizing this could be a problem, I had included a letter to LG Repair where I begged them to preserve the SIM unlock. Needless to say, the phone is paid off and all bills were paid (including the extra month TMO auto-charged my credit card and refused to refund).
After receiving it back, my Red Pocket GSMA SIM (AT&T prepaid MVNO) only does 3G, not LTE. The TMO Device Unlock app says the phone is “network locked” and not eligible for unlock.
T-Mobile Customer Service first requested unlock instructions to be emailed to me. After 2 days I received an email saying I had to use the TMO Device Unlock app. Duh. After much experimenting on my own (including with my now inactive TMO SIM card) I went to the T-Mobile store where I bought the phone. They were keen to help, but unable to solve the problem. We did confirm that with an active TMO SIM, everything was fine.
I then called TMO Customer Service again, this time asking for Tier 2. Here they finally escalated the case and requested an unlock from LG and said to expect a solution within 72 hours.
Different from the issue reported by @michy21 in this thread mine is the SAME phone with the same IMEI; it was just wiped by LG repair in a way that lost the SIM unlock. OR it really is a new phone or motherboard and they transferred the IMEI.
I should add that there has been no pushback or reluctance to help from any T-Mobile staff. It’s just that the company has baked everything so hard into the Device Unlock app now, so no human is able to do anything.
The only lesson here is to never buy carrier devices -- as @ChazzMatt has been stressing all along, and as I had been practicing myself in my Nexus days. But unfortunately carrier devices are where the best deals are -- which is the only thing that made it possibly for me to buy this class of phone in the first place.
I'll update this thread with the final outcome. Fingers crossed. I’ll be traveling overseas soon, really hope to have it fixed before.
Click to expand...
Click to collapse
That does not make sense at all. Has the device IMEI have changed at all? Was the actual logic board replaced? The answer is likely no. So why would the device be relocked by LG? You are giving them way too much credit.
More proof that the device should have remained unlocked is that you can access the device with your MNVO (ATT), if it was truly locked you would not able to get a signal or make a call under your MNVO at all. Sounds more like user error or a miss configuration of your carrier, or both.
Also you should not be trying to run a T-Mobile Specific device unlock app under a different carrier sim,
and it might just be reporting wrong information. Had this happen to me several times in the past, when the device was actually unlocked. You said yourself, you were able to use the device on (ATT)!

jblparisi said:
That does not make sense at all. Has the device IMEI have changed at all? Was the actual logic board replaced? The answer is likely no. So why would the device be relocked by LG? You are giving them way too much credit.
More proof that the device should have remained unlocked is that you can access the device with your MNVO (ATT), if it was truly locked you would not able to get a signal or make a call under your MNVO at all. Sounds more like user error or a miss configuration of your carrier, or both.
Also you should not be trying to run a T-Mobile Specific device unlock app under a different carrier sim,
and it might just be reporting wrong information. Had this happen to me several times in the past, when the device was actually unlocked. You said yourself, you were able to use the device on (ATT)!
Click to expand...
Click to collapse
Thank you. I understand where you come from. And no offense taken
The problem IS a SIM lock (or "network lock" as they call it). But not in the same way you're thinking where nothing works with an alien SIM. Both T-Mobile and LG have confirmed that.
Some details I didn't mention in my opening post (I meant to warn people here, not argue the matter):
1) LG warned me before they began repair that the phone would come back SIM locked, even though I'd included a letter asking if they could avoid it. I also talked to T-Mobile before sending it in, who said to just request an unlock code if needed (obviously that person was clueless).
2) I've seen other XDA users report how SIM locked V30s could connect on different networks, but NOT get LTE. That's what I am seeing too. One of my goals with visiting the T-Mobile store was to verify that there wasn't a problem with the phone itself preventing LTE. But once an active TMO SIM was inserted, everything works flawlessly.
3) I thought the same thing about not running the TMO Device Unlock app with the alien SIM inserted, but TMO's wording in the instructions they sent me are: "Before completing the steps below to unlock your device you must be connected to the internet via a cellular network in order to complete the steps", not mentioning it must be on TMO. And I DO have 3G internet with my Red Pocket SIM. Nevertheless, my second goal with visiting the T-Mobile store was so we could try the Device Unlock app with an active TMO SIM. And regardless of which SIM is inserted, the app reports that the phone is currently network locked and not eligible for unlock. When running this app on an unlocked phone, it shows the date of unlock -- even after a factory reset. They are obviously storing the lock/unlock state on the vendor, modem or carrier partitions or some such place. And on my phone it is in a locked state.
4) There is not much room for user configuration error here: The phone has been factory reset 5-6 times while testing this, with the only configuration being a Red Pocket APN. That same SIM and same APN work flawlessly in my Nexus 5 as well as my wife's V30 (also H932). Even if I mis-typed the APN, I wouldn't have done so 5-6 times -- and I would have caught it during one of the many times I verified the APN.
So I have no doubt that there is some form of network lock in place that is causing this. And again, T-Mobile and LG agree and have promised to solve it.
You are right that LG had no reason to replace the mainboard. But they did replace both the screen and the glass cover. I think it is possible that they sent me a refurbished phone with my IMEI transferred -- which would explain both their warning that the phone would come back locked, and why the Device Unlock app gets confused when seeing a blank (still locked) phone, but T-Mobile's IMEI database claims that the device is already unlocked (as I saw on the screen in the store).
So, we'll see if they manage to solve it or I have to sell this phone as suggested by Chazz.

Would paying a 3rd party carrier unlocking do the trick? Or does even that seem out of the question now? Before Frankensteining was a thing I did that so I could use an H931 on T-mo. It was $10 well spent as far as I was concerned.

jaysus145 said:
Would paying a 3rd party carrier unlocking do the trick? Or does even that seem out of the question now? Before Frankensteining was a thing I did that so I could use an H931 on T-mo. It was $10 well spent as far as I was concerned.
Click to expand...
Click to collapse
Thank you for the suggestion. I'd have no objection to that at all, but various reports on here had given me the impression that 3rd parties aren't able to unlock the H932 because TMO locked it down so hard (as is the case with Sprint, but for different technical reasons). I could be wrong about that, so definitely something to try.
Thanks again!

Update: It's been four days since I talked to T-Mobile and they promised to escalate my problem and request that LG provide a solution. They said to expect a response within 72 hours, but I haven't heard back from them.
But yesterday, when I tried popping in my Red Pocket SIM (it's in my Nexus 5 until this is solved) everything suddenly worked: Instant LTE, which stayed all day, even as I drove an hour away across town and worked there for a few hours (using hotspot), went on several errands, and back home all last night. LTE Discovery Log showed how it had switched seamlessly between towers, without ever losing LTE. I was certain they had fixed it, and was much relieved.
Then this morning, it had locked itself again. Phone had been on all night, clearly T-Mobile must have pushed another lock. Or rather: One of the TMO services/apps locked it after pulling TMOs servers. No amount of Network Resets, reboot or toggling Mobile Network settings have worked to get it back. I promised T-Mobile not to make any more attempts with the Device Unlock app as it messes things up for them, but I am sure it it would still say "Ineligible for unlock" even though the IMEI is clear in TMO's database (and listed as already unlocked).
As always, the same SIM gives perfect LTE service in my Nexus 5 and on my wife's V30, with the same APN.
I called T-Mobile Customer Care and was unable to persuade them to transfer me to Tier 2. But they did says to expect a call within a day.
It is almost certain I'll have to go the FCC complaint route. It's sad because T-Mobile is otherwise not a bad company. Probably just a small handful of idiots who got this "bright idea" how to protect TMO phones -- which ends up causing so much trouble for legitimate customers.
@jaysus145: Which Unlock service did you use? The ones I looked at which support T-mobile unlock cost $75-150 -- and they don't seem to guarantee success.

TheDannemand said:
@jaysus145: Which Unlock service did you use? The ones I looked at which support T-mobile unlock cost $75-150 -- and they don't seem to guarantee success.
Click to expand...
Click to collapse
I used celllunlocker.net, it cost me $10 to unlock my AT&T version, and took less then a day to complete.

jaysus145 said:
I used celllunlocker.net, it cost me $10 to unlock my AT&T version, and took less then a day to complete.
Click to expand...
Click to collapse
Thank you!
T-Mobile called me back yesterday and assured me they were still working on it and they would get this phone unlocked and please sit tight another day. They confirmed there was nothing on the phone's IMEI or my old account that should prevent it.
I'll check out unlocking services if it comes down to it.
Thanks again!

Final update on this (and solution):
T-Mobile solved the server side problem with a manager override, so that the Device Unlock app now says "Permanent Unlock approved". But it continued reporting "Unlock Failed" nevertheless. Some say because the phone is already unlocked, personally I think because the servers report the phone as previously unlocked. The app also says "Phone is currently network locked" when first running.
Notably, the connection problem persisted, and T-Mobile (after discussing with LG) said it had to be a bad SIM card or a problem with that SIM ICCID and my phone's ESN. As previously described, I get perfect connection and service using the same SIM in my Nexus 5 and in my wife's V30. T-Mobile said that was all they could do.
I then decided it was time to take the matter in my one hands. After much searching and countless Factory Resets and Network Settings Resets, I managed to get the phone working right with the following steps:
1) Remove Google account to disable Device Reset Protection.
2) Factory Reset from the Service Menu: *#546368#*932# (replace 932 with your model number, though this is likely a T-Mobile only problem). From there SVC Menu - Factory Reset (R&D Only). This takes quite a bit longer than normal Factory Reset.
3) Initial setup with WiFi, no Google account. No APN. Phone shows usual connection slowness.
4) Airplane mode, then WiFi on.
5) T-Mobile Device Unlock app, Permanent Unlock. Got the same "Unlock Failed, but Approved" message.
6) Enter APN.
7) Network Settings Reset (Android Settings - Reset menu). Wait for reset to complete. It may go straight to LTE already here.
8) Power off/on.
After this, everything is back to normal. Instant signal and LTE connection, even after subsequent Factory Reset. It's such a relief :laugh:
Edit: I should add that it is quite possible that not all of these steps are required. Probably the Service Menu Factory Reset was the key to undo what LG had done during the repair. I am merely listing all the steps which I used, and which brought my phone back to life.

XT2013-2 and VoLTE

Hi, does anyone have the XT2013-2 and can you confirm if it has VoLTE and VoWiFi?

YES!
Yup, it supports both.... Although do check with your Carrier once as well..... If you are an Indian user, then currently Jio and Airtel supports it.

binary**# said:
Yup, it supports both.... Although do check with your Carrier once as well..... If you are an Indian user, then currently Jio and Airtel supports it.
Click to expand...
Click to collapse
Thanks for the confirmation. I typed in an IMEI from a XT2013-1 model and T-Mobile (United States) stated that VoLTE was not supported. I guess I would need to get the IMEI of a XT2013-2 in order to fully confirm.

diggyphil said:
Thanks for the confirmation. I typed in an IMEI from a XT2013-1 model and T-Mobile (United States) stated that VoLTE was not supported. I guess I would need to get the IMEI of a XT2013-2 in order to fully confirm.
Click to expand...
Click to collapse
XT2013-2 is the international version, if I'm not mistaken...? Getting a device from another region will most likely not work, since support is added on the OS level. Since the OS is slightly different, the support is also different. So there's a pretty high chance that it will not work, since that particular carrier has not been added to that particular version of the OS.
With that being said, VoLTE and VoWIFI (aka WiFi Calling) are generally supported on the XT2013. And I can personally confirm they are supported on the XT2013-2.
BUT:
1. support for each carrier is software dependent. So the fact that it works for my carrier doesn't mean it will automatically work for yours, especially if we're not living in the same region (EU for example)
2. the phone won't enable VoLTE and VoWIFI if the carrier doesn't support these services to begin with (which I think is quite obvious).
3. I'm pretty new to this VoLTE and VoWIFI thing, too, but, assuming the carrier does support those services on their side, they also need to enable them on your account. This is usually done by activating it on the SIM card. Once that's done, and if the OS supports those services for that particular carrier, the options should be activated automatically (usually VoLTE is turned ON by default) or at least made available in Setting (in the case of Wifi Calling). So you can turn them on for yourself.
So, support for VoLTE and VoWIFI is a combination of carrier and manufacturer collaboration. Can't work one without the other.

arsradu said:
XT2013-2 is the international version, if I'm not mistaken...? Getting a device from another region will most likely not work, since support is added on the OS level. Since the OS is slightly different, the support is also different. So there's a pretty high chance that it will not work, since that particular carrier has not been added to that particular version of the OS.
With that being said, VoLTE and VoWIFI (aka WiFi Calling) are generally supported on the XT2013. And I can personally confirm they are supported on the XT2013-2.
BUT:
1. support for each carrier is software dependent. So the fact that it works for my carrier doesn't mean it will automatically work for yours, especially if we're not living in the same region (EU for example)
2. the phone won't enable VoLTE and VoWIFI if the carrier doesn't support these services to begin with (which I think is quite obvious).
3. I'm pretty new to this VoLTE and VoWIFI thing, too, but, assuming the carrier does support those services on their side, they also need to enable them on your account. This is usually done by activating it on the SIM card. Once that's done, and if the OS supports those services for that particular carrier, the options should be activated automatically (usually VoLTE is turned ON by default) or at least made available in Setting (in the case of Wifi Calling). So you can turn them on for yourself.
So, support for VoLTE and VoWIFI is a combination of carrier and manufacturer collaboration. Can't work one without the other.
Click to expand...
Click to collapse
Thanks for the info. Would either of you be able to enter your IMEI into the T-Mobile checker to see what it displays in terms of functionality? Just looking for results of what is supported/what isn't.
https://www.t-mobile.com/resources/bring-your-own-phone

Also, how do you like the One Action? The only reason I want to get the global version is because I want the Android One program. The XT2013-4 from the United States is not the Android One version, and I know how slow Motorola is for regular updates.

Where did you get that model# from? The only place I can find the phone is on Amazon and the "manufacture reference" is pagl0001us.
Also where did you read the XT2013-4 is not part of the Android One program? Everything I've read has said all models were part of the program and fully compatible with T-Mobile, including Motorola's own website.

The variant is on the box. The XT2013-4 in the United States is the single SIM version that also supports CDMA networks. It is not Android One.

diggyphil said:
The variant is on the box. The XT2013-4 in the United States is the single SIM version that also supports CDMA networks. It is not Android One.
Click to expand...
Click to collapse
https://www.phonemore.com/models/motorola/one-action/

diggyphil said:
Thanks for the info. Would either of you be able to enter your IMEI into the T-Mobile checker to see what it displays in terms of functionality? Just looking for results of what is supported/what isn't.
https://www.t-mobile.com/resources/bring-your-own-phone
Click to expand...
Click to collapse
It doesn't show anything in my case. Either there's a bug with their site, or...I don't know. It just spins the loading animation for a fraction of a second and that's it. No info provided.
Also, if you can, try to Edit your posts rather than always creating new ones. It's easier to read and follow, in my opinion. Just a suggestion.
So far so good. I like my One Action. The updates are really not that fast. That would probably be my only "complaint". But other than that, I'm pretty happy with it. Of course, your milage may vary. ) Since it depends on your expectation and your specific use case.
I don't expect it to make me french fries in the morning. It's a mid-range phone and the software definitely helps. Battery life it's been pretty good for me, too. I usually get 2 days out of it with moderate use. And three days with low usage. Anyway, if you're a heavy user, you should get at least a full day out of it.

diggyphil said:
https://www.phonemore.com/models/motorola/one-action/
Click to expand...
Click to collapse
That site only lists 3 models: CT2013-1 through -3

diggyphil said:
Also, how do you like the One Action? The only reason I want to get the global version is because I want the Android One program. The XT2013-4 from the United States is not the Android One version, and I know how slow Motorola is for regular updates.
Click to expand...
Click to collapse
Except for the Camera quality, everything is quite decent. However, if you're more into flashing recoveries and custom ROMs then you'll be left disappointed, considering it has Exynos chipset. And for the same reason, it quite difficult to get hold of a working GCam, with even basic functionalities.
Moreover, Android One is the major factor why I went ahead with this device. However, half of Feb has passed, and we are still stuck on December Security Patch! All in all, nothing's going right for Moto One Action at this moment
EDIT: @diggyphil Sorry for the late reply.. I tried entering the IMIE on the t-mobile site, but it doesn't show anything whatsoever..just load and refresh and it repeats the process.

binary**# said:
Except for the Camera quality, everything is quite decent. However, if you're more into flashing recoveries and custom ROMs then you'll be left disappointed, considering it has Exynos chipset. And for the same reason, it quite difficult to get hold of a working GCam, with even basic functionalities.
Moreover, Android One is the major factor why I went ahead with this device. However, half of Feb has passed, and we are still stuck on December Security Patch! All in all, nothing's going right for Moto One Action at this moment
Click to expand...
Click to collapse
Nah, I was thinking of just having this one as a backup. I have a OnePlus 7 Pro that is my daily driver, which will be a very difficult breaking up period when it happens (it's an amazing phone)! I had the Xiaomi Mi A2 Lite as my backup phone, and it seemed to get updates every 1.5-2 months. I think they advertise Android One as monthly updates, but in actuality it is more like every 2 months.
Any chance you could validate your IMEI on the T-Mobile website and see what information it displays about the service? https://www.t-mobile.com/resources/bring-your-own-phone

Is there a secret code to turn on or off VoWifi on Motorola One?

There might be. And even if there isn't there are apps and ways to get access to that specific setting.
BUT, short answer is: if your carrier supports it, and if it's baked into the OS, you'll see the option anyway. If it's not there for you, it means you can't turn it on. And even if you try to force it, it would still not work, since it needs support from both the carrier and the manufacturer.
Sent from my motorola one action using Tapatalk

The strange thing for me was that VoLTE and Wi-Fi Calling do not work on XT2013-2 with Telekom.de (Germany) on reteu firmware. I have checked on my mother's phone, which is the same model and it also does not show the options.
After flashing mine to RETAIL 10.0 firmware instead of reteu, both work out of the box.

Asbi12 said:
The strange thing for me was that VoLTE and Wi-Fi Calling do not work on XT2013-2 with Telekom.de (Germany) on reteu firmware. I have checked on my mother's phone, which is the same model and it also does not show the options.
After flashing mine to RETAIL 10.0 firmware instead of reteu, both work out of the box.
Click to expand...
Click to collapse
In my case however, with the same firmware (but different country and carrier), I lost both Volte and Vowifi after flashing. The options are there. They just don't do anything. So...lucky you! )
Sent from my motorola one action using Tapatalk

binary**# said:
Yup, it supports both.... Although do check with your Carrier once as well..... If you are an Indian user, then currently Jio and Airtel supports it.
Click to expand...
Click to collapse
Does it have carrier aggregation in jio and airtel?

G Power phones from Google Fi not unlocked, help?

It has become apparent to a few of us who purchased G Power phones from Google Fi that their claim it is unlocked is not true. If you have them port your number over to a MVNO, such as I did, to Boom Mobile, (Verizon ), that sim card will only get you 2G, 1xRTT, with no data. There is a thread on Reddit , and Motorola forum. And, the claims are it would be difficult to rid the phone of the Fi rom and replace it with one that will truly unlock the phone.
This forum will not let me post those links now. However, users of this phone from Fi have tried everything but rooting, which of course, voids the warranty. And, the consensus is, it is installed firmware. Most bought these from Fi at a attractive price of $149, for a claimed, "unlocked", phone. $100 less then from Best Buy etc.
And, probable not that many complaints yet, as most stick with Fi.
Multiple emails to Google Fi, get you nowhere, as they will not admit to the problem.
As I, and others no little about rooting., we are looking for a simple answer to get Google Fi's rom off the phone, without a lot of hassle.
Any help would be appreciated. We all have tried; Factory, Network Reset etc. nothing so far works. If we had purchased the phone from another retail store unlocked this would not happen.
As you may know, Google Fi uses T-Mobile/Sprint/ Us Cellular networks on this phone, and their service is generally good. However, where I live and travel, Verizon just works more of the time. I put Boom Mobile's, (Verizon), sim card into my older, unlocked Moto G6, bought from Best Buy, which was on Google Fi for some time, and it works, 4G,without doing anything.
Thank you for any help.

I might have mis-spoke about a Moto G Power unlocked from non-network retail, it may have same problem, no conformation on this yet.

So I did the same as you. I purchase from Google FI. But I place my at&t sim on this phone and everything is working fine. Download speeds around 33 to 28mbps. Only thing I noticed is my calls are not Cristal clear. Other than that I had no issues so far

@PesSarmiento Thanks for that Info! It has been pretty consistently reported on various forums that the problem lies in trying to use the Google Fi sourced Moto G Power on the Verizon network. I have personally wondered what would happen if I inserted an AT&T SIM card, so that's good to know. It seems that Google promotes the G Power as an "unlocked" phone, only to find that is not so.

180pilot said:
It has become apparent to a few of us who purchased G Power phones from Google Fi that their claim it is unlocked is not true. If you have them port your number over to a MVNO, such as I did, to Boom Mobile, (Verizon ), that sim card will only get you 2G, 1xRTT, with no data. There is a thread on Reddit , and Motorola forum. And, the claims are it would be difficult to rid the phone of the Fi rom and replace it with one that will truly unlock the phone.
This forum will not let me post those links now. However, users of this phone from Fi have tried everything but rooting, which of course, voids the warranty. And, the consensus is, it is installed firmware. Most bought these from Fi at a attractive price of $149, for a claimed, "unlocked", phone. $100 less then from Best Buy etc.
And, probable not that many complaints yet, as most stick with Fi.
Multiple emails to Google Fi, get you nowhere, as they will not admit to the problem.
As I, and others no little about rooting., we are looking for a simple answer to get Google Fi's rom off the phone, without a lot of hassle.
Any help would be appreciated. We all have tried; Factory, Network Reset etc. nothing so far works. If we had purchased the phone from another retail store unlocked this would not happen.
As you may know, Google Fi uses T-Mobile/Sprint/ Us Cellular networks on this phone, and their service is generally good. However, where I live and travel, Verizon just works more of the time. I put Boom Mobile's, (Verizon), sim card into my older, unlocked Moto G6, bought from Best Buy, which was on Google Fi for some time, and it works, 4G,without doing anything.
Thank you for any help.
Click to expand...
Click to collapse
I think I am going to guess that something else is going on here. If it wasn't unlocked, I don't think you would get any service at all, not just 2G, 1xRTT.
Has anyone tried a factory reset with the different provider sim in the device?
I am using mine on FI and don't currently have another sim to test.

boog said:
I think I am going to guess that something else is going on here. If it wasn't unlocked, I don't think you would get any service at all, not just 2G, 1xRTT.
Has anyone tried a factory reset with the different provider sim in the device?
I am using mine on FI and don't currently have another sim to test.
Click to expand...
Click to collapse
Yes, many of us have done numerous factory resets. And yes, we've tried other sim cards, on a VZW MVNO in my case. Nothing works. I read of one person inserting an AT&T sim card and that did work for him.
I did get a response from Motorola Support today on the Lenovo Forum. It reads...
Senior MotoAgent
Re:LTE Not Working When moving from Google Fi to Red Pocket MVNO (using CDMA / VZW)
2020-08-14, 11:25 AM
Hi Yar33,
We checked that Google Fi Models having a problem with calls and data when moving to other carriers not just Verizon. These models will get fixed in future updates which is an update coming from us, not by Google. For now, we do not have any time frame for the update.
Best regards,
Zeke
Motorola Support

Yar33 said:
Yes, many of us have done numerous factory resets. And yes, we've tried other sim cards, on a VZW MVNO in my case. Nothing works. I read of one person inserting an AT&T sim card and that did work for him.
I did get a response from Motorola Support today on the Lenovo Forum. It reads...
Senior MotoAgent
Re:LTE Not Working When moving from Google Fi to Red Pocket MVNO (using CDMA / VZW)
2020-08-14, 11:25 AM
Hi Yar33,
We checked that Google Fi Models having a problem with calls and data when moving to other carriers not just Verizon. These models will get fixed in future updates which is an update coming from us, not by Google. For now, we do not have any time frame for the update.
Best regards,
Zeke
Motorola Support
Click to expand...
Click to collapse
That actually sounds a bit more reasonable, thanks for sharing that.
The bit of testing on Fi for me appears to show that the phone switches to H or 3g for calls when connected to T-Mobile. Sprint acts like sprint and switches to 1x for phone calls.
But it has a hard time staying connected to T-mobile compared to Pixel devices I used in the past.
I hope they fix it soon.

So I recently got my visible sim card, and like you mentioned I have no service on Moto G Power. The sim card is working fine in a Galaxy note 9. Let me know if you got some fix to this problem. I will really appreciate if you can send me a PM with those links from the other forums

PesSarmiento said:
So I recently got my visible sim card, and like you mentioned I have no service on Moto G Power. The sim card is working fine in a Galaxy note 9. Let me know if you got some fix to this problem. I will really appreciate if you can send me a PM with those links from the other forums
Click to expand...
Click to collapse
isn't visible on Verizon? So you can't just switch a sim from one device to another like GSM.

Edit: This solution worked from a user u/yagyaxt1068 on Reddit.
https://www.reddit.com/r/MotoG/comments/i7djqx/guide_on_how_to_get_lte_working_on_verizon_again/
You'll have to unlock the bootloader and flash the Verizon ROM. The Retail/RETUS ROM doesn't solve the issue.

Meanwhile 6+ months later... They must have fixed the problem.
I just bought a 'used' Moto G Power (XT2041-4) off of eBay a few weeks ago. Two months old.
Private Seller. He made sure that the device was wiped properly so I didn't have to deal with FRP issues.
Android 10, Google Fi software channel.
I installed my SIM from Mint Mobile and was off to the races. I haven't had any connection issues (that I know of.)
I'm still learning my way around the device...

Seems last update did something, my G power now works with Boost Mobile sim? software channel still, Google Fi. Bought another G power from Best Buy, channel is, US retail. Both work fine Verizon LTE. Now always carry two identical phones, for safety backup. Waiting for Android 11 update to see if the channel changes on Fi phone?

Try disabling Google Fi app before trying on any other sim card. I'm using G power(bought from google) with ultra-mobile. Everything is working as expected.

Most likely because Ultra Mobile is using T- Mobile. Same as Fi.
Does the Software Channel in "about phone" page still show Google Fi or US retail?
I disabled the Fi app and still could not use Verizon MVNO before last update.

Did any of you guys set up the ****ing APN at all or what? If you have nothing except for basic "2G" its because you need the APN and the moment it's in there it will take a tenth of a second for it to pop up and that's it

Tried that' first phone from Google has "Google FI" as APN. and prefs are grayed out can't change it. Second Moto G from Best Buy has "VZWINTERNET". Found by; Settings, Network & internet, Mobile network, Advanced, Access Point Names. Seems Phone from Google the APN will stay the same if inserting a verizon sim card? Unlocked changes.

Verizon unable to unlock my SM-N976V phone

Please move it to correct forum if this is not the right one.
I bought Samsung Galaxy Note Plus 10 5G in Oct 2019 from Verizon (all paid). I ported my number from Verizon to AT&T 5 days ago (after 9 months of using it with Verizon). My account is disconnected from Verizon and I have received the port is completed e-mail from them. AT&T has confirmed that the sim is fully activated.
But Guess what, When I put the sim in mobile it says another carrier is not allowed to be used on this phone ! For last 4 days I have wasted more than 10 hours staying in Verizon store and on call with customer care and they have no idea what is going on ! Customer care says the phone is fully unlocked. After 3 days of constant trying one of the representative said you have to reactivate the old account again and then try unlock again from the backend (which I have no control of !) . And, guess what, none of those good people are reactivating the account.
Verizon store guy doesn't help, just says talk to customer care and customer care says its unlocked so they can't do anything.
What should I do ?

About the only things I can suggest are:
If you have flashed firmware that is not the Verizon carrier firmware then flash it back to Verizon carrier firmware.
If you have disabled any carrier applications on the phone please re-enable them.
Make sure they are attempting to unlock the phone while you are within native Verizon coverage
I am not sure if a non-carrier branded firmware exists for the Note 10+ 5G, but non-carrier firmware has caused network unlocking issues before. The second idea is just in case you may have used a package disabler and disabled something necessary for network unlocking the phone. Last one is from past experiences where I wasn't able to complete phone activation because I wasn't within Verizon's native coverage area. The coverage I was in, while not roaming (or extended area) was not actually native Verizon coverage... I would tend to believe this would possibly be the same for network unlocking the phone.
Otherwise get a hold of Verizon and hound them to get it unlocked. Not much else can be done really... If the phone qualifies for being unlocked they should unlock it.

Filed fcc complaint
I have filed FCC complaint. I never changed anything in the mobile (didn't even know firmware flash was a thing until now when I started looking for solutions), used it for general purpose. I am in the same area where I bought it. Verizon store guy tried everything from simple reset to factory reset wiping everything out but nothing worked.
I have also ordered a prepaid Verizon sim. I will put that in and will try to get the phone unlocked.
I will post my results after 2-3 days.
Thanks for the quick reply !
scottusa2008 said:
About the only things I can suggest are:
If you have flashed firmware that is not the Verizon carrier firmware then flash it back to Verizon carrier firmware.
If you have disabled any carrier applications on the phone please re-enable them.
Make sure they are attempting to unlock the phone while you are within native Verizon coverage
I am not sure if a non-carrier branded firmware exists for the Note 10+ 5G, but non-carrier firmware has caused network unlocking issues before. The second idea is just in case you may have used a package disabler and disabled something necessary for network unlocking the phone. Last one is from past experiences where I wasn't able to complete phone activation because I wasn't within Verizon's native coverage area. The coverage I was in, while not roaming (or extended area) was not actually native Verizon coverage... I would tend to believe this would possibly be the same for network unlocking the phone.
Otherwise get a hold of Verizon and hound them to get it unlocked. Not much else can be done really... If the phone qualifies for being unlocked they should unlock it.
Click to expand...
Click to collapse

Got it resolved.
Final Update:
Since I had filed FCC complaint online, Verizon Executive Relations department contacted me and She was able to unlock from her side with the help of 'Technical Management' employee on call.
dagarwal82 said:
I have filed FCC complaint. I never changed anything in the mobile (didn't even know firmware flash was a thing until now when I started looking for solutions), used it for general purpose. I am in the same area where I bought it. Verizon store guy tried everything from simple reset to factory reset wiping everything out but nothing worked.
I have also ordered a prepaid Verizon sim. I will put that in and will try to get the phone unlocked.
I will post my results after 2-3 days.
Thanks for the quick reply !
Click to expand...
Click to collapse

General [Info] T-Mobile REVVL V+ 5G

See:
T-Mobile's new 5G phone has a huge display and is really cheap
The T-Mobile REVVL V+ 5G has launched, and it has a huge display, a Dimensity 700 chip, and 5G support, and it only costs $200.
www.xda-developers.com

I currently just bought this phone. It's a little glitchy but for the price you can't beat it.

Device is made by Wingtech http://www.wingtech.com/en/wtyw_main/4120 . Can't wait to see twrp/root. If anyone can point me in the right direction I would be so glad to help move things along.

Lizloveron said:
I currently just bought this phone. It's a little glitchy but for the price you can't beat it.
Click to expand...
Click to collapse
Do you think if unlock this phone can work for ATT network or Verizon network?

There is an out of box OTA. If you buy this device please follow https://forum.xda-developers.com/t/...our-android-device-using-logcat-file.3773083/ on how to capture the OTA address, this might be our best bet at getting the firmware.
Edit: here's a link on the out of box update. I had no idea what it was doing at the store. https://www.t-mobile.com/support/de...-5g/software-updates-t-mobile-revvl-v-plus-5g

I have the non+ version, where could I find info on it?

link to out-of-box OTA update for this phone.. hopefully someone can work magic
https://android.googleapis.com/packages/ota-api/package/72d80093722599cd459bca02504f22cbf3421dd2.zip
if anyone needs me to send the file, I can...

Anyone know the steps to load this to replace the OTA update dated October 5, 2021 which makes the phone reboot whenever a caller ID blocked number calls, also corrupting the installed microSD? Thanks!

October 5, 2021 update made the phone unstable, but December 5, 2021 update made available three days ago is working fine. Symptom was any private/blocked caller ID incoming would cause the phone to reboot.

Hello friends! Does anyone know the ways to unlock this phone from T-mobile carrier? Maybe somebody works at T-mobile who can help?

VBBoston said:
Hello friends! Does anyone know the ways to unlock this phone from T-mobile carrier? Maybe somebody works at T-mobile who can help?
Click to expand...
Click to collapse
Hi there! I don't have the Revvl (I have a Pixel 6 Pro I got from TMo directly) but what I did was I messaged TMo on Twitter saying I might be going overseas soon and needed the phone unlocked for international carriers. The rep sent me a link to sign into my TMo account, then she immediately unlocked it from her end, and I got a notification on my phone saying it was carrier unlocked. She then instructed me to download an app to check if it was actually unlocked, and it confirmed it. The app is for Pixels only so that will vary with this. After I did this, the phone was carrier unlocked and I was able to unlock the bootloader.
Best of luck!

Can someone help me for some reason my selfie camera is no longer available apparently when i try to flip to the selfie camera it just zooms out but still on the back camera and it also does that when using a 3rd party app

T-Mobile REVVL V+ 5G is a smartphone that was released by T-Mobile in August 2021. This phone is designed to work with T-Mobile's 5G network and offers a range of advanced features, including a large 6.82-inch display, a triple-lens camera system, and a powerful Qualcomm Snapdragon processor. The T-Mobile for tourists REVVL V+ 5G is a great option for who are visiting the US and need a reliable smartphone that can connect to T-Mobile's high-speed 5G network.