Razer Phone 1 Stuck in Bootloop after Wiping Userdata - Razer Phone Questions & Answers

So I loaded Lineage OS 19.1 just fine, but it caused a few issues so I decided I'd flash it back to a global stock ROM.
My first step after factory resetting the phone was going into the bootloader and wiping user data. Now I just get the boot screen and restarts when it usually would go past it.
The phone is not responding to any button press combinations as well as not loading into the bootloader when a usb is inserted while the volume down button is being help in the brief off time between restarts.
Am I stuck, do I just need to put a new motherboard in the phone? Should I not have wiped user data from the bootloader, and instead used the recovery to do so?
I do have another motherboard from a working parts phone except its Google locked, but I've heard and seen that there are ways around that.

do you have boot.img flashed without errors? on some devices, you need to add fastboot flash:raw boot_a boot.img

SurvivalHorror said:
do you have boot.img flashed without errors? on some devices, you need to add fastboot flash:raw boot_a boot.img
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Well I did. But now it won't accept inputs. I've already swapped the motherboard. It works, but I decided to go back to Lineage AGAIN, as the stock ROM is has WAY too many issues, and now it has a similar issue after sideloading the zip from lineage. Although the recovery partition booted just fine after I flashed it with the lineage recovery img.

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[Q] Touchscreen unresponsive, then stuck during boot

Hey all, I've started having a weird issue with my nexus 7 2013. All of a sudden, the touchscreen will become 100% unresponsive. The hard buttons still function to bring up the power off menu, for instance, so the tablet is not frozen, but still, no touch possible.
So the last time this happened, I rebooted the tablet just by holding down the power button, and now it's stuck at the google boot screen.
It's currently running the L preview, although I've tried flashing back to kit kat, and the problem persists on both versions. I can get to the fastboot recovery, but trying to start recovery ends up giving me the google boot screen indefinitely.
Any ideas? Do I finally have to suck it up and try to get a replacement from Asus?
How are you trying to flash back to KK, from the stock files located here? https://developers.google.com/android/nexus/images
If you unlock the bootloader, you should be able to download the appropriate stock image, then run the flash-all.bat file within the image zip file. This will wipe everything, installing the stock recovery and ROM.
Worst case scenario, in case something really got messed up, if flash-all.bat doesn't work after unlocking the bootloader, you can try these additional commands to erase the various partitions, then run flash-all.bat again.
fastboot erase boot
fastboot erase cache
fastboot erase recovery
fastboot erase system
fastboot erase userdata
Sorry it took me a while to get back to this thread, but the issue is still happening. I'm going to give a flash-all try back to 4.4.4, and will report back.
EDIT: after manually erasing all the partitions, and running flash-all again, I've got the same problem, it's just sitting at the google splash screen, with the bootloader unlocked icon at the bottom. I can restart it and take it to the fastboot recovery screen, but that's it. Any other ideas, anyone?
sickfallout said:
Sorry it took me a while to get back to this thread, but the issue is still happening. I'm going to give a flash-all try back to 4.4.4, and will report back.
EDIT: after manually erasing all the partitions, and running flash-all again, I've got the same problem, it's just sitting at the google splash screen, with the bootloader unlocked icon at the bottom. I can restart it and take it to the fastboot recovery screen, but that's it. Any other ideas, anyone?
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if you can get to fastboot, Try using Wug's flash Stock+ Unroot (Softbrick) Option

Robin on Nougat Won't Boot After Flashing TWRP

I just upgraded my rooted and bootloader unlocked Robin to Nougat last night by installing the official upgrade files from the Razer Community forum. I've tried installing TWRP several times through fastboot, and each time I can get the phone into recovery, but the phone will never boot into the system. It hangs on the black "Nextbit by Robin" screen, and never goes past it. If I turn off the phone by holding down the power and volume down buttons, and then turn it back on, it still won't get past that screen. I can always get into TWRP, though, but no matter what I do, the phone won't boot. I've been using TWRP 3.1.0. Is there a different version that's required for Nougat?
Saaber said:
I just upgraded my rooted and bootloader unlocked Robin to Nougat last night by installing the official upgrade files from the Razer Community forum. I've tried installing TWRP several times through fastboot, and each time I can get the phone into recovery, but the phone will never boot into the system. It hangs on the black "Nextbit by Robin" screen, and never goes past it. If I turn off the phone by holding down the power and volume down buttons, and then turn it back on, it still won't get past that screen. I can always get into TWRP, though, but no matter what I do, the phone won't boot. I've been using TWRP 3.1.0. Is there a different version that's required for Nougat?
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My guess is you messed up the boot.img, or worse you corrupted some partition. If it's the boot.img, go get the latest factory image, unzip it, and move the file 'boot.Img' onto where your adb and fastboot files are located. Then go into fastboot on your Robin, and run this command on your PC:
Fastboot flash boot boot.img
If you corrupted something, you basically need to go into fastboot and use the flash-all.bat in the already unzipped Robin_nougat_88 folder to bring your phone back bone stock.
Hope that helped
Had this issue with my phone at first, but eventually just fixed it anyway by flashing the decrypted boot.img.
I ended up fixing it the same way you did. No matter how many times I took it back to stock by flashing the files in the Robin_nougat_88 folder and then flashing TWRP, no matter which version of TWRP I used, it would never boot. I finally flashed TWRP, then booted back into recovery, wiped the phone, loaded and flashed the decrypted boot image and SuperSU, and then the phone booted fine. I should have just done that in the first place since it was always my intention to unencrpyt it and rooted it again, anyway.

Updated Android O stuck on G boot screen

Hey all,
So I updated my pixel xl to Android O, and then used the modified TWRP to flash Super Su, SUhide. The phone booted up and everything was perfect. It was a little sluggish so I decided to do a full factory reset... again, phone reset, booted perfectly. I then restored all my apps from the google play store cloud... phone was functioning fine.
I went to reboot the phone after a while... and now the phone is stuck on the G logo after the bouncing dots... and just continues to load.
It's been like that for over 20 minutes.
Is this normal? Anyway I can fix this?
Thanks!
8.0.0 rooting nightmare
gaw54 said:
Hey all,
So I updated my pixel xl to Android O, and then used the modified TWRP to flash Super Su, SUhide. The phone booted up and everything was perfect. It was a little sluggish so I decided to do a full factory reset... again, phone reset, booted perfectly. I then restored all my apps from the google play store cloud... phone was functioning fine.
I went to reboot the phone after a while... and now the phone is stuck on the G logo after the bouncing dots... and just continues to load.
It's been like that for over 20 minutes.
Is this normal? Anyway I can fix this?
Thanks!
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I have the same exact issue after following the exact process described above. After a weekend of frustration, I was thrilled to see this post, but then bummed there are no suggestions. There is no way I can get it back to recovery, no matter what power/volume combination I try. The phone is not detectable by ADB either, so unless a kind soul has a suggestion, there seems to be nothing to do except let the battery die and hope.
Umm boot into bootloader and flash stock boot.img and system.img?
george241312 said:
Umm boot into bootloader and flash stock boot.img and system.img?
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I would love to do that, but how is it possible if there is no power or volume button combination that can get me off of the Google boot screen and into bootloader?
Have you tried Power + volume down ? It'll turn off after release power button only. That or let the battery die and when you try to plug it up next time leave vol down pressed.
george241312 said:
Have you tried Power + volume down ? It'll turn off after release power button only. That or let the battery die and when you try to plug it up next time leave vol down pressed.
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I have tried that, thank you. I will let battery die and do the Volume Down method you suggest, and report back.
edjanx said:
I have tried that, thank you. I will let battery die and do the Volume Down method you suggest, and report back.
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That did the trick. Back to stock 8.0.0, and hoping to find a stable root method that doesn't hang-up on the first reboot. Thanks for the help!
First of all. Hold the power button for about 20 secs and the phone will reboot.
Hold vol - and you are straight to bootloader.
Second flash full factory to both slots.
And third stop using the - w solution when you are coming from another rom or a different stock version. We had this problems on other forums and it was every time - w or not flashing both slots. I know for many people there will be no problem but some apps are just misbehaving when you do so. And they are causing reboots and bootloops.
mikaole said:
First of all. Hold the power button for about 20 secs and the phone will reboot.
Hold vol - and you are straight to bootloader.
Second flash full factory to both slots.
And third stop using the - w solution when you are coming from another rom or a different stock version. We had this problems on other forums and it was every time - w or not flashing both slots. I know for many people there will be no problem but some apps are just misbehaving when you do so. And they are causing reboots and bootloops.
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OK, thank you! I am not familiar with the -w method. This is a new Pixel XL I received from Google to replace a nexus 6p with a bootloader issue. I made the mistake of not attempting this before it updated from 7.1.2 to 8.0.0, or it may have been a different story.
So I have the the phone restored to 8.0.0 and was going to attempt root. But I didn't realize there are two slots to flash. I simply ran flash-all.bat and the phone came back up. So I guess I'd have to move the Sept security stock image over to the phone along with the SU, SU Config (which may not be needed if on 8.0.0?), and Su Hide. Then I boot up TWRP 3.1.1 and flash stock image to both slots, reboot, then get back into TWRP and run the SU, then SU Hide on *both* slots?
Thanks!
Janx
Run flashall.bat on the slot you are now in. Reboot to system
Back to bootloader. Switch slots through fastboot
fastboot --set-active=_b
fasboot reboot bootloader
Now you should be on the other slot
Flashall.bat
Reboot to system
Back to bootloader
fastboot boot twrp.img (latest)
In twrp put latest su or in my case magisk 14.2, twrp zip on device.
If you use su just flash it
If you use magisk. Flash magisk, flash twrp.zip and magisk again. With magisk twrp will stick.
Reboot and you are good to go.
If you want a kernel you have to flash twrp and magisk after again.
mikaole said:
Run flashall.bat on the slot you are now in. Reboot to system
Back to bootloader. Switch slots through fastboot
<SNIP>
If you want a kernel you have to flash twrp and magisk after again.
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Thank you! I will be able to perform this sequence in a few hours and will report back. :good:
Ok. Will be in bed than. If you have any problems give me a PM and we can do it together via hangouts.
Update: I successfully flashed A & B, got to the step where I flash Magisk 14.2. It finished unmounting partitions, but when updating partition details fails, "failed to mount '/system' (device or resource busy)...done
It said successfully installed, so I flashed twrp to the boot image, flashed magisk again, and it is now rebooting endlessly. Wrong place to flash the twrp image I'm guessing?
EDIT: Just noticed your message, good night - thanks again. I'm working through it and will take you up on your kind offer should I not find success.
I did a 'flash-all.sh' on both A and B again, copying over my old phone, then will attempt to gain root by booting into TWRP 3.1.1, installing "SR3-SuperSU-v2.82-SR3-20170813133244", reboot bootloader, go into TWRP again and then install "UPDATE-suhide-v1.08-20170815171034"
EDIT #2: EDIT #2: Stable root achieved using newer versions of files "SR5-SuperSU-v2.82-SR5-20171001224502" & after booting, applying "UPDATE-suhide-v1.09-20171001222116". So far it has survived several reboots, so I'm hoping it's all good now.

Missing Recovery on Android 10

I just noticed after doing a clean install of the C3 factory image using -w that I am unable to boot to the stock recovery. It seems to be missing from my installation. Any ideas why I may be unable to boot to recovery? All I get is a dead Android logo with "No command" or it boots up my system after restarting. I've tried booting from the bootloader numerous times and never seems to work. Is it possible that the stock recovery was never installed? I did no perform a --slot all when installing Android 10 so maybe that's the issue? Any suggestions would be great as I can't seem to find a solution to this in the forums or Google searching. Thanks.
You have to go one step beyond the no recovery screen to see the recovery commands. If presented with an image of a broken Android with “No Command” printed on the screen, press and hold the Power button. Press the Volume Up button once. Then release the Power button.
Seems I can't even get to the broken Android screen now. In the bootloader if I select boot recovery it just boots my system and never shows the broken Android anymore. Very odd. I'm stumped.
rspkt said:
Seems I can't even get to the broken Android screen now. In the bootloader if I select boot recovery it just boots my system and never shows the broken Android anymore. Very odd. I'm stumped.
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I am not sure what you are referring to "boot recovery." Are you entering the bootloader in some way other than volume down +power? The option when using the up/down in bootloader is Recovery mode. That will get you to the broken android and no command. At worst though, you can flash boot.img and get your stock recovery/kernel back/unroot.
sliding_billy said:
I am not sure what you are referring to "boot recovery." Are you entering the bootloader in some way other than volume down +power? The option when using the up/down in bootloader is Recovery mode. That will get you to the broken android and no command. At worst though, you can flash boot.img and get your stock recovery/kernel back/unroot.
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I can enter the bootloader via adb or with the power + volume down no problem. When I select recovery from the bootloader it boots to the Google logo then blank screen and seems to reboot again straight to my system. I may have to try to revert to the stock boot.img like you suggested and see if that solves the issue.
rspkt said:
I can enter the bootloader via adb or with the power + volume down no problem. When I select recovery from the bootloader it boots to the Google logo then blank screen and seems to reboot again straight to my system. I may have to try to revert to the stock boot.img like you suggested and see if that solves the issue.
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I get the same thing where it won't boot to recovery from the bootloader, but goes back to booting to system. It's because I'm rooted. Flash the stock boot image and you'll be fine.
rspkt said:
I can enter the bootloader via adb or with the power + volume down no problem. When I select recovery from the bootloader it boots to the Google logo then blank screen and seems to reboot again straight to my system. I may have to try to revert to the stock boot.img like you suggested and see if that solves the issue.
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OK, that makes better sense. You are pretty clearly in a bootloop. Just confirming the terminology. Flashing stock boot might get you out of the loop, but after rereading your initial message it sounds as if some info is missing. After the flash-all, did it ever get to the setup screen where you enter your gmail account name, etc. Did it get through that to the actual OS, and if so what else did you do that got you into the bootloop? Root attempt?
sliding_billy said:
OK, that makes better sense. You are pretty clearly in a bootloop. Just confirming the terminology. Flashing stock boot might get you out of the loop, but after rereading your initial message it sounds as if some info is missing. After the flash-all, did it ever get to the setup screen where you enter your gmail account name, etc. Did it get through that to the actual OS, and if so what else did you do that got you into the bootloop? Root attempt?
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Ya my phone setup fine through all the initial setup steps as if it was a new device and the system works perfectly. I did root and install Kirisakura kernel but only after few days of using stock. Just noticed after setting everything up the recovery seems to be missing when I tried to boot into it. I may try and start from scratch again cuz obviously something got broken during the factory image installation using -w.
rspkt said:
Ya my phone setup fine through all the initial setup steps as if it was a new device and the system works perfectly. I did root and install Kirisakura kernel but only after few days of using stock. Just noticed after setting everything up the recovery seems to be missing when I tried to boot into it. I may try and start from scratch again cuz obviously something got broken during the factory image installation using -w.
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I missed the post by @jd1639 while I was replying. It doesn't sound like anything got messed up as a result of the -w. Because stock recovery is part of boot now, you just need to stay out of there unless you flash boot.img first. Not doing the --slot all wouldn't have any impact unless you install a custom ROM, an OTA or do a manual slot change. Since it was the first time I had done a completely clean wipe in a while when I flashed 10 (after custom ROMs, OTAs, etc), I actually did flash-all (with -w) to both slots. I did a flash-all on B and finished setup, and then booted back to BL, changed slots manually to A and did a second flash-all. Only after that did I start gettin gthe phone ready for daily function. Not sure it helped anything but my OCD, but it was fun to watch the fastbootd thing run a few times. :silly:
jd1639 said:
I get the same thing where it won't boot to recovery from the bootloader, but goes back to booting to system. It's because I'm rooted. Flash the stock boot image and you'll be fine.
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I never would have assumed having root could cause this issue.

Stuck in bootloop, fastboot works, TWRP wont load, can't side load

Hey guys, been a hot minute since I've been around these parts but I've got a weird one for you.
I'm stuck in a boot loop. I can get into the bootloader using pwr+vol up, but thats it. If I try to enter recovery it boot loops.
Using fastboot commands and I can get things to flash (so it says), but am still stuck in this bootloop.
Tried loading TWRP using fastboot boot twrp.img and it says it succeeded but then loops without ever getting the TWRP splash
Tried extracting the img files from the most recent OTA downloaded from google from the payload.bin and flashing those with no success.
Tried flashing the boot.img out of LineageOS and it still loops afterwards... I'll admit that this was a last ditch effort and I hope I didn't screw myself, but I figure I can just reflash if needed since I can still access fastboot.
I feel like since I can get into the bootloader that there's got to be SOMETHING I can do, but nothing seems to be working. Is this old phone truly bricked? Any ideas??
A little extra info. I was on a stock rom, it was rooted for a while and eventually after some of the ota's I lost it and didn't bother getting it back. the bootloader unlocked, though, so there's that.
ridethisbike said:
Hey guys, been a hot minute since I've been around these parts but I've got a weird one for you.
I'm stuck in a boot loop. I can get into the bootloader using pwr+vol up, but thats it. If I try to enter recovery it boot loops.
Using fastboot commands and I can get things to flash (so it says), but am still stuck in this bootloop.
Tried loading TWRP using fastboot boot twrp.img and it says it succeeded but then loops without ever getting the TWRP splash
Tried extracting the img files from the most recent OTA downloaded from google from the payload.bin and flashing those with no success.
Tried flashing the boot.img out of LineageOS and it still loops afterwards... I'll admit that this was a last ditch effort and I hope I didn't screw myself, but I figure I can just reflash if needed since I can still access fastboot.
I feel like since I can get into the bootloader that there's got to be SOMETHING I can do, but nothing seems to be working. Is this old phone truly bricked? Any ideas??
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As a rule of thumb
-- A 'bricked phone' is usually unresponsive, won't power on, and doesn't function normally.

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