My phone was locking and unlocking perfectly fine using my fingerprint and face moments ago. But now it is unable to recognize my fingerprint or face and the pattern I remember is no longer working. The forgot password option is also not coming no matter how many times I input the wrong password.
What should I do now?
False alarm, its now working but I still want to ask how did this happen?
Related
Hello everyone, I have an unlocked international Play and I've set only security pattern and several fingerprints activated start-up security, which means every time it boots up requires a pattern input before loading the system.
However it just happened to me that after I shut down and reboot, it asks me for a password which I have never set. I've tried also my google account password and it doesn't work and in the end I have to hard reset my phone and lost all data.
Before this happened I've used this phone normally, updated to October security update, installed normal apps... the last two app I've installed is Fingerprint Quick Action and Disable Increasing Ring. I suspect it was one of these two or the security update... but honestly speaking I have no idea what just happened.
So now after reset I abandoned pattern and just use password directly just in case this happen again, FYI.
When you set a pattern or a fingerprint, you are required to supply a PIN to get into the system in case you forget your pattern or for some reason it won't accept your finger.
I have no idea how you'll get around this without flashing and starting over.
Hope this helps in the future.
ch3wt0ys said:
When you set a pattern or a fingerprint, you are required to supply a PIN to get into the system in case you forget your pattern or for some reason it won't accept your finger.
I have no idea how you'll get around this without flashing and starting over.
Hope this helps in the future.
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Click to collapse
Hi, on my device password is not required to set a pattern... perhaps you can try to clear your security pin and try to set a pattern, Play will not ask you to set a password.
ch3wt0ys said:
When you set a pattern or a fingerprint, you are required to supply a PIN to get into the system in case you forget your pattern or for some reason it won't accept your finger.
I have no idea how you'll get around this without flashing and starting over.
Hope this helps in the future.
Click to expand...
Click to collapse
This is right actually, this has been my experience with all my devices, whether they had a fingerprint scanner or not.
If you didn't have to set a PIN then I don't think it is normal.
RenoYeh said:
Hello everyone, I have an unlocked international Play and I've set only security pattern and several fingerprints activated start-up security, which means every time it boots up requires a pattern input before loading the system.
However it just happened to me that after I shut down and reboot, it asks me for a password which I have never set. I've tried also my google account password and it doesn't work and in the end I have to hard reset my phone and lost all data.
Before this happened I've used this phone normally, updated to October security update, installed normal apps... the last two app I've installed is Fingerprint Quick Action and Disable Increasing Ring. I suspect it was one of these two or the security update... but honestly speaking I have no idea what just happened.
So now after reset I abandoned pattern and just use password directly just in case this happen again, FYI.
Click to expand...
Click to collapse
I had also faced this, I think it occurs if you enable encryption. What you need to do is enter the numbers corresponding to the pattern in sequence. For eg, if your pattern is the first row, you'd enter 123.
This is in case you have set pattern as the security feature instead of security pin. Sorry you had to wipe your device but quick googling would have helped you out.
Hope this will be useful to someone else in the future.
peterlazar1993 said:
I had also faced this, I think it occurs if you enable encryption. What you need to do is enter the numbers corresponding to the pattern in sequence. For eg, if your pattern is the first row, you'd enter 123.
This is in case you have set pattern as the security feature instead of security pin. Sorry you had to wipe your device but quick googling would have helped you out.
Hope this will be useful to someone else in the future.
Click to expand...
Click to collapse
Apparently my Google skill requires improvement... Thank you so much anyway, so the pattern is actually treated as number pad, gosh.
I make this post in case anyone has problems with the fingerprint reader after trying to rootear the phone.
I tried root and the knox counter was set to 1, and when I wanted to use the fingerprint reader this did not work and in Samsung Pay I said that I could not use it because the system had been modified, but I did not work the screen lock with Fingerprints and I thought it was for the same thing, but yesterday looking at settings I noticed that after updating to 7.0, setting / locking and security / lock settings secure / locking timeout secure the waiting time for you to ask for the Fingerprints was 10 minutes and you have to change it to instant.
Samsung pay will not work for what I commented but maybe more than one as I thought I had lost the screen lock functionality by fingerprints for trying root, I hope to help some.
So I finally took the jump to Pie. One of the smaller issues I have that I didn't before is when trying to set up my fingerprints again, I get an error on the last press which tells me to try again or try another finger.
Yes, an issue for me also. Sometimes it just does not work and other times it tells me the fingerprint sensor is dirty which it is not. Fingerprint sensor issues have been reported by others too after installing Pie. It does not seem to me to be as common as the notification issues with Pie, (which I also have), but it is talked about. I also did a factory reset a couple days after installing 9.0 which did help a couple of apps to work better but did not help the fingerprint or notification problems.
The fingerprint issue is weird as sometimes it is so bad, I think I will not be able to keep the phone, just will not work at all. Then for no discernible reason it will start working fine. It is not just a pain to have to use another login method every time the phone needs to be woken up, but I also use fingerprint sign in for a few apps and it is much harder to have to enter one of my random 14 character passwords when the fingerprint won't work.
Try to put your Ambient display Always on... see if it fixes the fingerprint problem (Google is aware of this issue) till google issues a permanent fix.
Wasn't that only a workaround for people who had fingerprint lag? I don't think it was for fingerprint reading issues.
I did notice a lot more fingerprint reading errors with Pie then redid my fingers and all has been fine.
itzik_man said:
Try to put your Ambient display Always on... see if it fixes the fingerprint problem (Google is aware of this issue) till google issues a permanent fix.
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Click to collapse
Sent from my Pixel 2 XL using Tapatalk
I previously had a Galaxy S9+ (android 9).
I wirelessly (and wired) charged it overnight.
In the morning, the fingerprint reader would unlock the phone - no problems.
I (only) ever needed my PIN to unlock it after a reboot, or after what "seemed" like many "days" of use.
Now, I have a new S20+ (android 10).
Every morning, after wirelessly (or wired) charging overnight, the phone forces me to use my PIN to unlock it.
There has been NO reboot. The auto-optimize and auto restart are (not) enabled.
Is this forced PIN unlock requirement normal behavior - or is there a setting where I can change this ?
I am half-asleep in the morning, and would like to be able to use my fingerprint to get into my phone - as entering a PIN is annoying and slow.
I have searched around for an answer to this and have seen all kinds of conflicting information - but none relevant to what I am experiencing.
I have seen: PIN unlock needed if --> reboot, or 72, 48, and 4 hours of non-use, or xxx number of fingerprint unlocks, etc.....
My case is simply (overnight) - which is 7 hours, max - so this makes no sense.
Obviously, on Android 9 with my previous s9+ this was not happening.
Anyone have some ideas on this ?
Maybe it's auto restart...
Check under advance menu in device care and uncheck it.
My auto reboot is set during the day but I noticed it rebooted over night so maybe its something else.
I know you say auto-restart is disabled but maybe you can check the battery usage graph and see if your phone did in-fact restart during the night. Maybe due to a crash/bug.
Other than that I'm not sure. And FYI this is NOT normal behavior. I haven't had to use a pin on my S20+ to unlock it a single time since initial setup on day 1.
Hi, hope this answers your question.
https://drive.google.com/file/d/130zA0UjhaCl32jrK63iI-UFe3nkFZmZG/view?usp=drivesdk
Sent from my SM-G988B using Tapatalk
i believe new samsung policies is now asking for pin to be entered every now and again but shouldnt be so often - i get it like once or twice a week
Innit
Wonderful.
Thanks for that !
Indeed that is exactly what seems to be going on.
I use both face unlock and fingerprints.
From that document you linked, it is obvious that when my phone is idle for 4 hours while I am sleeping, that because I use face unlock, it makes me use my PIN to unlock it
I surely do not like this behavior/rule, but at least I now have the answer to what is going on.
You just saved me the hassle of doing a factory reset !
Tonight, I will remove the face unlock completely and test this to see if I am required to use my PIN in the morning or not.
I will report back here what happens.
This is a great topic. I was just wondering this AM why I need to keep entering in my code every morning.
innit said:
Hi, hope this answers your question.
https://drive.google.com/file/d/130zA0UjhaCl32jrK63iI-UFe3nkFZmZG/view?usp=drivesdk
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Click to collapse
Nice find! Thanks
I've noticed this also.
I just wanted to confirm that last night I removed face unlock and this morning I was able to unlock my phone using my fingerprint without the need to use my PIN.
I definitely preferred the quickness of face unlock versus the awful fingerprint reader on this phone but at least now, when I get up in the morning, I can easily get into my phone without having to enter a pin.
Thank you so much for your assistance here.
Innit, by the way, where did you get that information from in the first place ?
Settings - > Lock screen - > Click on Fingerprints or Face recognition (at the bottom) - > Choose About unlocking with biometrics.
Samsung Galaxy S20 Ultra 5G (SM-G988B)
mycomputerisjunk said:
This is a great topic. I was just wondering this AM why I need to keep entering in my code every morning.
Click to expand...
Click to collapse
i havent had to enter my pin not even once - must be something to do with your settings - used mine since 11th of march
Hello folks,
Happy Sony user since stone age , I have a strange issue with my xperia XA2
Smartphone (powered by oficial Sony Android 9 ROM) :
When an app is requesting for screen lock verification (eg for Ms Authenticator or Volvo app), the app restarts
or loops at security prompt, whatever I provide correct PIN or Biometric .
I already gave a try to unset screen lock and reconfigure biometric without success.
Turning off screen lock, prob is gone but phone is unsecured, being not possible.
For the rest, the phone works perfectly, great battey, no issue.
That makes me crazy, not being able to fix that small issue.
any idea what can be broken ? Any tips ?
Thanks
Cheers from Belgium
Th