Error occurred message appears on TV screen every few hours - Fire TV Q&A, Help & Troubleshooting

Hello,
recently, my Fire TV stick 4K prompts the following error message every few hours on the TV screen for a few seconds:
Error occurred. Please, send file to the support team:
/storage/emulated/0/Android/data/com.teamsmart.videomanager.tv/cache/ModernClientData
I adb-pulled the file, and it looks like a bunch of Javascript code (starting this._yttv=this._yttv||{};(function(_){var window=this;,...), not sure if it is safe to post the whole file here.
I have googled for this, no idea whatsoeve why this is happening. No error log or anything similar in this file.
Does anybody have a clue what may cause this beahviour?
Thank you!

Jackie78 said:
Hello,
recently, my Fire TV stick 4K prompts the following error message every few hours on the TV screen for a few seconds:
Error occurred. Please, send file to the support team:
/storage/emulated/0/Android/data/com.teamsmart.videomanager.tv/cache/ModernClientData
I adb-pulled the file, and it looks like a bunch of Javascript code (starting this._yttv=this._yttv||{};(function(_){var window=this;,...), not sure if it is safe to post the whole file here.
I have googled for this, no idea whatsoeve why this is happening. No error log or anything similar in this file.
Does anybody have a clue what may cause this beahviour?
Thank you!
Click to expand...
Click to collapse
I've had the exact same problem over the last week on my Fire TV Stick 4K also, and it's been driving me nuts , it was coming up on most of my streaming apps whilst streaming movie's, TV shows etc, so to begin with I thought it was a Kodi error!? I couldn't find anything online, & the problem still persisted even after numerous clean ups & reboots! I eventually tracked the error message to the storage folder it was pointing to using MiXplorer File Manager, and realised it was located in my SmarTubeNext app (no adverts YouTube mod) folder on my Fire TV Stick 4K!
Thankfully you'll find that if you open up the SmartTubeNext app now, there's an update for the app to the 14.11 version waiting for you to apply, that addresses this particular error!
And may I add, not before b****y time!
Here:==>> https://piunikaweb.com/2022/01/28/nvidia-shield-tv-fire-tv-smarttubenext-modernclientdata-error/

I had the same problem in this moment, while streaming on Netflix. I first thought about smarttube. Nice to hear that this will solve the problem!

I was having this same problem when watching downloaded TV shows on my Dune HD Pro Vision 4K Solo. Found this forum after googling error message. I've now updated YouTube app on my unit. I'm hoping I won't be seeing this message again. Thanks for the info.

CrackDaddy said:
I've had the exact same problem over the last week on my Fire TV Stick 4K also, and it's been driving me nuts , it was coming up on most of my streaming apps whilst streaming movie's, TV shows etc, so to begin with I thought it was a Kodi error!? I couldn't find anything online, & the problem still persisted even after numerous clean ups & reboots! I eventually tracked the error message to the storage folder it was pointing to using MiXplorer File Manager, and realised it was located in my SmarTubeNext app (no adverts YouTube mod) folder on my Fire TV Stick 4K!
Thankfully you'll find that if you open up the SmartTubeNext app now, there's an update for the app to the 14.11 version waiting for you to apply, that addresses this particular error!
And may I add, not before b****y time!
Here:==>> https://piunikaweb.com/2022/01/28/nvidia-shield-tv-fire-tv-smarttubenext-modernclientdata-error/
Click to expand...
Click to collapse
thank you. this solved my problem. i updated smarttubenext via the app itself.

Related

Hulu not working - Playback failure

Is anyone else experiencing Hulu playback failures lately?
It started for *new* TV shows about a week back.
The Ads play fine but when the main show starts to load, it shows a black screen for about 20 seconds before displaying an error ¨Playback Failure. We're sorry, but there was an issue while playing this video. Please check your connection and try again. (203)¨
I am outside US but already have both a normal VPN and DNS VPN provider which works perfectly fine on my PC and Roku. Suddenly, only for new shows, my Hulu on Firetv has broken.
I have uninstalled and re-installed the hulu app to no avail as well.
Super upset...i expected better from a commercially supported hardware! Roku is the only device so far that has never had trouble with Hulu
If anyone has a fix, i will be forever grateful!!!
I assume you already tried this but just in case. I had the same problem with hulu and a reboot of the FTV fixed it. Good luck
Same issue here. Can't play videos and getting the same error as above. In addition, the queue is not updating. I see new shows in my queue in a web browser but they are not showing in the FireTV app. I've rebooted, cleared data/cache (and had to log back in) - no good.
skeptic_always said:
Same issue here. Can't play videos and getting the same error as above. In addition, the queue is not updating. I see new shows in my queue in a web browser but they are not showing in the FireTV app. I've rebooted, cleared data/cache (and had to log back in) - no good.
Click to expand...
Click to collapse
Perhaps it has to do with an older version of Hulu in the firmware? Have you tried upgrading to the latest pre-rooted version of the firmware?
Nope, I'm one of the (apparent) few that would rather stay on current firmware and not get into the cat and mouse root game. I'm actually on the latest version.
However, today my queue is updating and Hulu is playing videos again. One thing I vaguely remember from months ago that I did and may have solved the playback issue - I went into manage apps -> amazon video -> clear data and clear cache. I still don't understand why amazon video and Hulu would be tied together, or even if that's what fixed my playback issues, but IIRC that was identified as a fix in the past and I'm watching videos again.
As for the queue, I think that was just a Hulu issue. After posting I pulled up Roku on another TV and while video played fine the queue was not updating there either.
Spoke too soon, Hulu+ is crap again. Tried clearing data/cache for Amazon Videos, cleared cache for Hulu+, rebooted... Getting Playback Failure (203). :crying:
Called Hulu to get the problem fixed
I have the same problem with my FireTV since yesterday. Ads play well, but when it's time for the show content, I see a black screen for ~30 seconds followed by a Playback Error message asking me to check the connection (error 203). My other devices can play Hulu shows just fine. Restarting the FireTV, clearing cache and data for Hulu+ App did not help.
Last night, the problem went away; don't know why. Today, it came back so I called Hulu tech support. The tech said that maybe I had too many devices on the network trying to access Hulu (is there a Hulu set limit?). He asked me to unplug the FireTV, and unplug the modem and router. While my devices were off, he also "resynched" my account (his word not mine; Don't know what that meant).
Once I rebooted all the devices and opened the Hulu+ App, the FireTV had been de-activated, so I had to select Log In to get to the screen with the activation code. I told the tech what the activation code was and he activated the box remotely. Playback worked after that.
I don't know whether it's what I did or what the tech did that fixed the issue. If the problem comes back, I will:
(1) turn off the FireTV,
(2) log into hulu.com and de-activate the device (hulu.com/account >> manage your devices)
(3) power cycle the modem & router,
(4) Restart the FireTV and Hulu+ app (select login to Are-activate the device)
I hope I've seen the last of this problem, but I'm not optimistic since it has come and gone before.
Please share any fix that works for you guys.
-Patrick
Before seeing your post I was headed down this path myself. Fortunately I got mine working before going through all that. What I did was unplug my FireTV, unplug my cable modem for 10 seconds, plug the cable modem back in, then plug the FireTV back in. That fixed it. What I don't know is if it was just the cable modem reboot or if there is a functional difference in this case between unplug/plug-in and rebooting the FireTV by holding pause+select buttons for 10 seconds.
Previously I had tried rebooting with the remote and clearing data/cache for Amazon Videos and Hulu.
unplugging Fire TV alone worked
Problem came back as expected. This time I unplugged the Fire TV for a minute and plugged it back in. That was enough. (rebooting via the remote did not work).
This is an annoying problem because it appears to be a software problem with the Fire TV (my other android tv box doesn't experience this). What's the best way to bring it to Amazon's attention?

Netflix Issue: We're having trouble playing this title right now. Please try again

Does anyone have this issue on their Fire TV?
My netflix is showing this message:
We're having trouble playing this title right now. Please try again later or select a different title.
I've tried all the "fixes" in this Amazon thread but none of them fixed it?
http://www.amazon.com/Netflix-Fire-...QN4FXWA96MT/Tx3GCVD1F9XOBBM/1?asin=B005ZXWMUS
THIS ISSUE HAS BEEN SOLVED!
Jump here to the relevant posts:
http://forum.xda-developers.com/showpost.php?p=58574346&postcount=42
http://forum.xda-developers.com/showpost.php?p=58578070&postcount=43
http://forum.xda-developers.com/showpost.php?p=58599514&postcount=46
http://forum.xda-developers.com/showpost.php?p=58618646&postcount=48
BIG THANK YOU TO EVERYONE WHO CONTRIBUTED!!
For first time AFTV rooters:
DO NOT SKIP this ROM version and install it: 51.1.4.0_514006420-rooted+updated
Launch Netflix and make sure it works
Now, upgrade to 51.1.4.1_514013920-rooted+fixed
Launch Netflix and make sure it works
Again, first time AFTV roots, DO NOT go straight to the latest version of the custom ROM. Doing so may cause your Netflix to have this issue.
Rbox is aware of this issue and recommends this workaround. Thank you to Rbox for all your hard work!
Neo3D said:
Does anyone have this issue on their Fire TV?
My netflix is showing this message:
We're having trouble playing this title right now. Please try again later or select a different title.
I've tried all the "fixes" in this Amazon thread but none of them fixed it?
anything-/forum/Fx1PQN4FXWA96MT/Tx3GCVD1F9XOBBM/1?asin=B005ZXWMUS[/url]
Click to expand...
Click to collapse
Ive found if I was watching Kodi or another app was running prior, I would have to force stop through the installed apps and then Netflix would resume video operation after.
possible fix
are you currently running Kodi (formally XBMC) on your Fire TV?
bigmtnripper said:
are you currently running Kodi (formally XBMC) on your Fire TV?
Click to expand...
Click to collapse
Yes, I'm running Kodi...why?
I've tried to use Netflix by launching thru Kodi and also by launching from the AF Launcher, and both of them have the same issue?
Neo3D said:
Yes, I'm running Kodi...why?
I've tried to use Amazon by launching thru Kodi and also by launching from the AF Launcher, and both of them have the same issue?
Click to expand...
Click to collapse
Neo3D said:
Does anyone have this issue on their Fire TV?
My netflix is showing this message:
We're having trouble playing this title right now. Please try again later or select a different title.
I've tried all the "fixes" in this Amazon thread but none of them fixed it?
http://www.amazon.com/Netflix-Fire-...QN4FXWA96MT/Tx3GCVD1F9XOBBM/1?asin=B005ZXWMUS
Click to expand...
Click to collapse
I have the same issue on both my aftvs. It's really irritating. But for me a reboot fixes it every time. I can't pinpoint what triggers it. Doesn't occur every time but force quit xbmc then launching Netflix, force quit Netflix then try again--nothing stops the bug from occurring if it's gonna happen, but like I said, a reboot fixes it for me.
ive seen this type of error on prime videos after leaving kodi without stopping the video. If your kodi keymap for the remote is not stoping the video playback when pressed and you leave kodi, it will casue problems , probably because the audio/video "pipes" are still being used by the video in kodi that was not stopped . SPMC does this by default.
KLit75 said:
I have the same issue on both my aftvs. It's really irritating. But for me a reboot fixes it every time. I can't pinpoint what triggers it. Doesn't occur every time but force quit xbmc then launching Netflix, force quit Netflix then try again--nothing stops the bug from occurring if it's gonna happen, but like I said, a reboot fixes it for me.
Click to expand...
Click to collapse
I've tried rebooting two ways:
1. Using remote control
2. Unplug, wait 10 secs, plug back in
But neither methods will fix Netflix for me
Neo3D said:
I've tried rebooting two ways:
1. Using remote control
2. Unplug, wait 10 secs, plug back in
But neither methods will fix Netflix for me
Click to expand...
Click to collapse
It's too early to tell but I tried one of the fixes in your op.
1. Amazon video--clear data 3 times
2. Unplug, wait 10 secs, replug
*and I had to add 3rd step because after that Netflix would keep loading and Amazon prime gave "unknown error"
So...
3. Restart aftv by holding play and select.
Like I said, it's too early, but I will say both Amazon and Netflix videos are loading a lot faster. The Amazon video I selected seemed to start instantly (no spinning circle)
Try logging out of your Netflix account and re-entering your credentials. . .I sometimes get this from my smart tv and the only fix is to re-log in.
kutapio said:
Try logging out of your Netflix account and re-entering your credentials. . .I sometimes get this from my smart tv and the only fix is to re-log in.
Click to expand...
Click to collapse
That didn't work for me. Netflix has been really buggy on fire os for me. For awhile it would log me out completely and I'd have to sign back in multiple times daily. BUT it's been over 24 hours since I applied the fix I mentioned in my last post and neither of my aftvs have had issues! Hopefully that did it...
KLit75 said:
It's too early to tell but I tried one of the fixes in your op.
1. Amazon video--clear data 3 times
2. Unplug, wait 10 secs, replug
*and I had to add 3rd step because after that Netflix would keep loading and Amazon prime gave "unknown error"
So...
3. Restart aftv by holding play and select.
Like I said, it's too early, but I will say both Amazon and Netflix videos are loading a lot faster. The Amazon video I selected seemed to start instantly (no spinning circle)
Click to expand...
Click to collapse
Thanks, I tried that and it still doesn't work. Weird thing happened to me though, my XBMC / Kodi got reset to all of its default settings. Luckily, all of my add-ons were unaffected.
i had the same thing recently, turns out it was a dodgy hdmi cable. i found the cause by trying to play a prime video after trying to play a netflix video.
prime indicated that there was a problem with the hdmi cable, after replacing the cable netflix and prime both now work fine, i hope this helps..
Neo3D said:
Does anyone have this issue on their Fire TV?
My netflix is showing this message:
We're having trouble playing this title right now. Please try again later or select a different title.
I've tried all the "fixes" in this Amazon thread but none of them fixed it?
http://www.amazon.com/Netflix-Fire-...QN4FXWA96MT/Tx3GCVD1F9XOBBM/1?asin=B005ZXWMUS
Click to expand...
Click to collapse
I have had this issue on Android TV also. I ended up clearing the cash and restarting along with a reboot of the network? But it has been happening on and off for awhile.
KLit75 said:
It's too early to tell but I tried one of the fixes in your op.
1. Amazon video--clear data 3 times
2. Unplug, wait 10 secs, replug
*and I had to add 3rd step because after that Netflix would keep loading and Amazon prime gave "unknown error"
So...
3. Restart aftv by holding play and select.
Like I said, it's too early, but I will say both Amazon and Netflix videos are loading a lot faster. The Amazon video I selected seemed to start instantly (no spinning circle)
Click to expand...
Click to collapse
Well that fix lasted 2 full days but now it's back. Outside chance my tinkering (trying to get samba working properly) cause it but that's a little far fetched. It's not the hdmi cable. I'm actually using a brand new one that came with the Wii U.
The bedroom aftv also had trouble playing Netflix last night.
Specs-wise this is the best set top box I ever owned. When it's running well it's awesome. But overall it's easily the least stable streamer I've ever had...and that's a long list of devices. Got a old roku xd (maybe 15 bucks on eBay) I plug it in and can count on it to work all the time. It's not as fun as aftv but thinking about putting it on the side of bedroom aftv so my wife doesn't get angry when she wants prime or Netflix.
I am watching this thread hoping you guys would find a reason/solution for this issue. I am emphatic to the problems you are having but am also a little surprised at them because I am NOT running into any of this issues with any one of my 3 FTV's. Fingers crossed
All of my FTV's are rooted and they run XBMC, Netflix, Amazon Prime. I don't even bother shutting XBMC down or rebooting the AFTV. Netflix just works. O, btw, I am running pre-rooted 51.1.4.0_514006420 firmware on all of them. Once in a while (maybe once every 10 days) Netflix will have the error message saying "We're having trouble playing this title right now. Please try again", all I do to get it to work again is to exit the app then restart Netflix or sometime I may need to login again and that's it.
Good Luck and hope you find a solution. Have you try rebooting your router ?
lowbee said:
I am watching this thread hoping you guys would find a reason/solution for this issue. I am emphatic to the problems you are having but am also a little surprised at them because I am NOT running into any of this issues with any one of my 3 FTV's. Fingers crossed
All of my FTV's are rooted and they run XBMC, Netflix, Amazon Prime. I don't even bother shutting XBMC down or rebooting the AFTV. Netflix just works. O, btw, I am running pre-rooted 51.1.4.0_514006420 firmware on all of them. Once in a while (maybe once every 10 days) Netflix will have the error message saying "We're having trouble playing this title right now. Please try again", all I do to get it to work again is to exit the app then restart Netflix or sometime I may need to login again and that's it.
Good Luck and hope you find a solution. Have you try rebooting your router ?
Click to expand...
Click to collapse
I do not think it is Fire TV? The fact that I have had it on more than one device proves that. Somehow the authorization cache is getting corrupted? When I clear the data and reauthorize it seems to correct it until it corrupts again? My network reboot is just a extra step to be sure. The only other thing I can think of , It seems to be associated with devices that remain on(standby only?)
lowbee said:
I am watching this thread hoping you guys would find a reason/solution for this issue. I am emphatic to the problems you are having but am also a little surprised at them because I am NOT running into any of this issues with any one of my 3 FTV's. Fingers crossed
All of my FTV's are rooted and they run XBMC, Netflix, Amazon Prime. I don't even bother shutting XBMC down or rebooting the AFTV. Netflix just works. O, btw, I am running pre-rooted 51.1.4.0_514006420 firmware on all of them. Once in a while (maybe once every 10 days) Netflix will have the error message saying "We're having trouble playing this title right now. Please try again", all I do to get it to work again is to exit the app then restart Netflix or sometime I may need to login again and that's it.
Good Luck and hope you find a solution. Have you try rebooting your router ?
Click to expand...
Click to collapse
I don't see how that would help but it's worth a try. We have Netflix running perfectly fine on these devices, which are on the same home network:
desktop HTPC
m17x R4
m14x R2
Samsung Note 4
Samsung Note 3
Samsung Note 10.1 2014
Inspiron 3147
PS3
Asus Chrome Box
The ONLY device we have EVER gotten this error on is the AFTV. So, I'm inclined to think it's an issue with the AFTV.
lowbee said:
I am watching this thread hoping you guys would find a reason/solution for this issue. I am emphatic to the problems you are having but am also a little surprised at them because I am NOT running into any of this issues with any one of my 3 FTV's. Fingers crossed
All of my FTV's are rooted and they run XBMC, Netflix, Amazon Prime. I don't even bother shutting XBMC down or rebooting the AFTV. Netflix just works. O, btw, I am running pre-rooted 51.1.4.0_514006420 firmware on all of them. Once in a while (maybe once every 10 days) Netflix will have the error message saying "We're having trouble playing this title right now. Please try again", all I do to get it to work again is to exit the app then restart Netflix or sometime I may need to login again and that's it.
Good Luck and hope you find a solution. Have you try rebooting your router ?
Click to expand...
Click to collapse
Bollucks! I tried rebooting my router and it still gives me the same error
This is very frustrating. Netflix works perfectly fine on all of our other devices except for this AFTV. Makes me wonder if Amazon has some deliberate bugs in it so you are forced to use Prime, which works perfectly.
So after seeing so may folks having issue with netflix, i decided to try and i did not have any issues.
However, this morning when i tried to watch a free episode on prime i get "Unknown error", i got the same error message when i tried to watch a movie trailer so few min later i tried again to watch the episode and it worked fine but now when i try to watch a movie trailer i get messages "Your internet connection is really slow, blah blah, blah" with the open watch later or keep watching, when i select keep watching i get cursor that keep going in circle but the preview never plays.
i did test my speed and i am getting at least 18mbps download and 11mbps upload speed, not the fastest but it is more than fast enough to watch full HD movies.
There is definitely something wrong, probably some firmware bugs, i am running pre-rooted 51.1.4.0_514006420 updated.
Thank you
ashsha7877 said:
So after seeing so may folks having issue with netflix, i decided to try and i did not have any issues.
However, this morning when i tried to watch a free episode on prime i get "Unknown error", i got the same error message when i tried to watch a movie trailer so few min later i tried again to watch the episode and it worked fine but now when i try to watch a movie trailer i get messages "Your internet connection is really slow, blah blah, blah" with the open watch later or keep watching, when i select keep watching i get cursor that keep going in circle but the preview never plays.
i did test my speed and i am getting at least 18mbps download and 11mbps upload speed, not the fastest but it is more than fast enough to watch full HD movies.
There is definitely something wrong, probably some firmware bugs, i am running pre-rooted 51.1.4.0_514006420 updated.
Thank you
Click to expand...
Click to collapse
Thanks for testing! Good to know I'm not the only one with problems.
I'm running 51.1.4.1_514013920fixed

Has anyone else gotten a "Sharing is not supported on Amazon Fire TV" error?

Has anyone else gotten a "Sharing is not supported on Amazon Fire TV" error?
While using Popcorn Time, I'll try watching a show/movie, it'll start streaming, then back out of the show/movie and this error pops up:
"Sharing is not supported on Amazon Fire TV" The program was working perfectly before this.
Has anyone seen this error before?
shutterslaps said:
While using Popcorn Time, I'll try watching a show/movie, it'll start streaming, then back out of the show/movie and this error pops up:
"Sharing is not supported on Amazon Fire TV" The program was working perfectly before this.
Has anyone seen this error before?
Click to expand...
Click to collapse
I don't use popcorn time but that's pretty interesting. I've never seen that message anywhere else.
***Is there anyone that can explain this? If you can connect through a VPN I'd be interested in seeing if the error pops up.
I already explained this today on another thread. The Fire TV does no allow sharing. Example, I use Maxthon browser and if I hit the share button to share a page or share anything, that error will popup. Some browsers and apps I use will let you share things though. I think that some apps share differently than others, I think some use something in the system to share while some just do it all through the app. Another example is opening browser links, with certain apps if I try to open brwser links it will cause an error saying that the Fire TV does not support opening browser links, but other apps open browser links just fine.
So basically the Fire TV does not support sharing at all, but I guess some apps share differently than others and are obviously bypassing whatever Amazon has in place to stop us from sharing things. Popcorn Time is clearly one of the apps that the Fire TV is able to stop from sharing. Now you just have to figure out what it is trying to share. My best answer is look at the setting from inside Popcorn Time and see if there is any settings that have anything to do with sharing or a setting that has anything to do with what should happen after playback has stopped. I seems like you have it set to share something after playback has stopped.
KLit75 said:
I don't use popcorn time but that's pretty interesting. I've never seen that message anywhere else.
***Is there anyone that can explain this? If you can connect through a VPN I'd be interested in seeing if the error pops up.
Click to expand...
Click to collapse
I'm giving it a try with a VPN now. I'll report back.
porkenhimer said:
I already explained this today on another thread. The Fire TV does no allow sharing. Example, I use Maxthon browser and if I hit the share button to share a page or share anything, that error will popup. Some browsers and apps I use will let you share things though. I think that some apps share differently than others, I think some use something in the system to share while some just do it all through the app. Another example is opening browser links, with certain apps if I try to open brwser links it will cause an error saying that the Fire TV does not support opening browser links, but other apps open browser links just fine.
So basically the Fire TV does not support sharing at all, but I guess some apps share differently than others and are obviously bypassing whatever Amazon has in place to stop us from sharing things. Popcorn Time is clearly one of the apps that the Fire TV is able to stop from sharing. Now you just have to figure out what it is trying to share. My best answer is look at the setting from inside Popcorn Time and see if there is any settings that have anything to do with sharing or a setting that has anything to do with what should happen after playback has stopped. I seems like you have it set to share something after playback has stopped.
Click to expand...
Click to collapse
The thing is, Popcorn Time has zero sharing options, in the program. No buttons are even being pressed that could possibly invoke the sharing error to pop up. It just started to happen out of nowhere.
shutterslaps said:
I'm giving it a try with a VPN now. I'll report back.
The thing is, Popcorn Time has zero sharing options, in the program. No buttons are even being pressed that could possibly invoke the sharing error to pop up. It just started to happen out of nowhere.
Click to expand...
Click to collapse
I never used it but am familiar with popcorn time. I'm pretty sure its basically an app that allows you to stream torrents but I'm not certain if like utorrent your IP is out there for copyright trolls to see. I could be wrong but if not you might want to use a VPN to be safe. Just a heads up.
shutterslaps said:
I'm giving it a try with a VPN now. I'll report back.
The thing is, Popcorn Time has zero sharing options, in the program. No buttons are even being pressed that could possibly invoke the sharing error to pop up. It just started to happen out of nowhere.
Click to expand...
Click to collapse
Its trying to share something or the error would not be popping up. Like I said, I can recrete the error with seveeral apps, caus the Fir TV has disabld sharing, but I believe not all apps share the same way, cause you canactually share with some apps without getting the error. Install Maxthon Browser and go to any website and try to share the page, the error will popup saying sharing is not supported. I am guessing that Popcorn time is trying to auto share something or the error would not be coming up. It should not be a big deal though. Its normal for apps to share things with other apps or services.

[Q] YouTube Crashes to Home Screen

Hi guys, i have searched everywhere and failed to find an answer. Please advise how can i resolve this issue. I have 3 AFTVs and all 3 have this issue. All the FireTVs boxes rooted on Version 51.1.1_user_51170220. Every time i start YouTube and select a video, it crashes to main home screen. If i also cast something using YouTube Casting, it does same thing. I normally use Kodi, but when i play YouTube, i normally reboot box or shutdown Kodi completely. I have also removed Kodi to test and it still crashes.
Hmm tried all, still no luck
Sent from my Nexus 4
Hi, my AFTV have this problem too. I checked Amazon Youtube App customer reviews and other peoples have this problem too. Amazon don't give any solution.
I am having a similar issue, but with Netflix. Please have a read:
http://forum.xda-developers.com/fir...fire-stcik-t3147348/post61636438#post61636438
I think the issues lay in bad coding in app development.
nycelitemaster said:
Hi guys, i have searched everywhere and failed to find an answer. Please advise how can i resolve this issue. I have 3 AFTVs and all 3 have this issue. All the FireTVs boxes rooted on Version 51.1.1_user_51170220. Every time i start YouTube and select a video, it crashes to main home screen. If i also cast something using YouTube Casting, it does same thing. I normally use Kodi, but when i play YouTube, i normally reboot box or shutdown Kodi completely. I have also removed Kodi to test and it still crashes.
Click to expand...
Click to collapse
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.
dbdoshi said:
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.
Click to expand...
Click to collapse
Is it possible if you can install the amazon version and provide feedback? Thanks
Sent from my Nexus 4
nycelitemaster said:
Is it possible if you can install the amazon version and provide feedback? Thanks
Click to expand...
Click to collapse
Ok, I installed the Amazon version (1.1.1), the one with the blue box that says "YouTube" in white fonts. This was side by side install with Google version. This works.
I then uninstalled the Google one, rebooted my FTV and tried the Amazon one. And that runs fine as well. I wish it didn't work so that we can have a repeatable bug, but unfortunately not. I also did the same steps on my other FTV (one rooted version back) and all runs fine, side by side and by itself.
Unrelated to your problem, I noticed a quirk in the Amazon version. Neither the wireless keyboard or the Amazon's official FTV app (on iPhone) can be used to search within the application. But keyboard functionality in the Google version works fine in the search.
dbdoshi said:
Ok, I installed the Amazon version (1.1.1), the one with the blue box that says "YouTube" in white fonts. This was side by side install with Google version.
I then uninstalled the Google one, rebooted my FTV and tried the Amazon one. And that runs fine as well. I wish it didn't work so that we can have a repeatable bug, but unfortunately not. I also did the same steps on my other FTV (one rooted version back) and all runs fine, side by side and by itself.
Unrelated to your problem, I noticed a quirk in the Amazon version. Neither the wireless keyboard or the Amazon's official FTV app (on iPhone) can be used to search within the application. But keyboard functionality in the Google version works fine in the search.
Click to expand...
Click to collapse
That is correct, wireless keyboard doesnt work. Maybe my OS version is too old.
Sent from my Nexus 4
nycelitemaster said:
That is correct, wireless keyboard doesnt work. Maybe my OS version is too old.
Sent from my Nexus 4
Click to expand...
Click to collapse
Could be. Maybe you can dump the logs and post them. Someone can take a peek and see if something jumps out.
EDIT: I just thought of something. Are you actually running the version 1.1.1? From the version number, I am imagining that there is probably an older version. If you are getting an older version from Amazon store (because your OS is old), maybe you can try running the 1.1.1. Let me know if you need that apk if that is true.
Or conversely, if you are in fact running 1.1.1, maybe the older version might work with your older OS. But I don't have that version for you to test.
It use to work fine up until 3 weeks ago. It stopped then. Ill update the box over the weekend to see maybe that fixes it. Thank you very much.
Sent from my Nexus 4
i have this issue, non rooted
why? youtube? bbc iplayer
I'll second having this issue with no idea how to fix it.
dbdoshi said:
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.
Click to expand...
Click to collapse
which version of youtube apk are you running? the one designed for the phones and tablet? these run fine on the TV with no issues of screen size?
dk00 said:
which version of youtube apk are you running? the one designed for the phones and tablet? these run fine on the TV with no issues of screen size?
Click to expand...
Click to collapse
Yes, I guess it should be the phone one (I have masked my FTV as a phone in MarketHelper). But no, I see no cutoffs or anything. It renders it fine on my TV. I have attached couple of pictures from my FTV while running the app (playing Steven Colbert in the background). One shows the picture filling the entire TV and the other shows the stats (which you can enable for any clip you are playing in the clip menu) for this video clip (so that it can be read correctly). I did set the "Quality" to 720p in the settings of the app.
The line for "Video format" shows 1280x720 at the end. I am guessing thats what it is rendering at.. But my knowledge is limited as far as that goes
It is interesting that the "Device" is listed as "Amazon AFTB 4.2.2", and not the HTC phone... Hmm...
dbdoshi said:
Yes, I guess it should be the phone one (I have masked my FTV as a phone in MarketHelper). But no, I see no cutoffs or anything. It renders it fine on my TV. I have attached couple of pictures from my FTV while running the app (playing Steven Colbert in the background). One shows the picture filling the entire TV and the other shows the stats (which you can enable for any clip you are playing in the clip menu) for this video clip (so that it can be read correctly). I did set the "Quality" to 720p in the settings of the app.
The line for "Video format" shows 1280x720 at the end. I am guessing thats what it is rendering at.. But my knowledge is limited as far as that goes
It is interesting that the "Device" is listed as "Amazon AFTB 4.2.2", and not the HTC phone... Hmm...
Click to expand...
Click to collapse
thanks mate. is markethelper required to make it work? i am thinking about doing this with netflix, have you tried?
dk00 said:
thanks mate. is markethelper required to make it work? i am thinking about doing this with netflix, have you tried?
Click to expand...
Click to collapse
Sorry, my Netflix works fine (always has). I use the stock Amazon Netflix app. So I didn't have a need to try Google's Netflix app.
Regarding MarketHelper, I am not sure. I guess you can try without it (it might work because my FTV is identified as an actual FTV in the stats image above and not as a phone). If not, it should be a cinch to mask your FTV using MarketHelper. I am wondering if the video is rendering correctly because my FTV is NOT identified as a phone.. LOL.
dbdoshi said:
Sorry, my Netflix works fine (always has). I use the stock Amazon Netflix app. So I didn't have a need to try Google's Netflix app.
Regarding MarketHelper, I am not sure. I guess you can try without it (it might work because my FTV is identified as an actual FTV in the stats image above and not as a phone). If not, it should be a cinch to mask your FTV using MarketHelper. I am wondering if the video is rendering correctly because my FTV is NOT identified as a phone.. LOL.
Click to expand...
Click to collapse
whats wierd is for me amzon youtube works fine but amazon netflix does not work at all.
i cant possibly figure out what can cause the difference?
but i CAN suggest that the issue is in the app developement of FireOS apps
Also are you simply using ADBfire to load the APK onto the stick?
dk00 said:
whats wierd is for me amzon youtube works fine but amazon netflix does not work at all.
i cant possibly figure out what can cause the difference?
but i CAN suggest that the issue is in the app developement of FireOS apps
Also are you simply using ADBfire to load the APK onto the stick?
Click to expand...
Click to collapse
No, I use command line ADB to interact with my FTV ("adb install blahblah.apk"). Glad that YouTube works for you at least. If I were you, I would load the Google's Netflix and see how it goes. If that does not work, start by wiping your FTV clean with no apps (I am not sure about the correct sequencing for reset/data & cache clean/use CWM or not). Install Netflix from Amazon and test it and see if there are errors. You can get a log dump from your FTV and maybe someone here can see an issue. And if Netflix works, start installing one app at a time, testing Netflix and so on.
Also, are there any geographical restrictions that are tripping you up.... Are you in the US or using VPN? I recently read that some content providers are actively blocking VPNs... Not sure if Netflix is playing that game.
I have seen that if Kodi is paused, Netflix will have issues (WatchESPN is another app that I have issues with when Kodi is paused). You can also try going to the latest FTV version (rooted or otherwise) first and testing Netflix before you take on this PITA and begin your installs from scratch.
Thanks for help mate, I may not have to go any further with this.
I have found that if I use the netflix mobile app on a phone to find a video, and then "cast" it to the fire stick, it plays every single time with no problems. Video after video no issues. I can even exit app on phone and it keeps playing in the stick.
You may want to try this with the YouTube app also because it offers the cast functionality as well.
Based on this I know for sure it is not ISP related or hardware related. It is improperly coded app that was not properly tested before it was released.
found the solution for netflix issue
http://forum.xda-developers.com/showpost.php?p=61668188&postcount=10

FireTV side loaded YouTube TV apk

I really need to get this working as I can't afford IPTV or any live TV substription right now. Is their any possible way I can get this working? I'm one of the lucky few that live in an area that YouTube TV covers and I'm testing out their 1 month trial. Right now theirs not much options in reguarding to using it on anything other than a phone/tablet.
I've tried side loading YouTube TV onto my fire stick and I have google services side loaded using this guide from AFTVNews (sorry I can't link as I've not met forum requirments) as well but it's telling me I need to update my google services in order to use the app.
Here are the Gapps I've successfully sideloaded:
com.google.android.gsf.login v4.4.4-1215936.apk
com.google.android.gms v8.7.03.apk
com.android.vending v6.0.2.apk
If anyone can tell me which one I need to update specifically for the Fire TV/YouTube TV app is so much appreciated!
I would like also to know. I have an older FireTV that has all Amazon updates blocked so it wont update Youtube app. Is there a way to either download and sideload it or update just the app from the Play store?
after you do update services apk here APKMirror Google Play Services you will encounter the problem with not finding the location. That is where I am currently stuck at
Credit choice of play services from this topic
youtube tv
does anyone know of any device that I could use. to use youtube tv on television screen with remote to operate youtube tv?
I was able to side load the new Android TV app for You Tube TV. I get the new interface, but cannot play anything. When I click on a program it boots me back to the launcher.
anyone.. have any suggestions.
It wont let me edit the previous post.
Ok after looking around i found this helped me to get to run. I have not signed in or clicked on start trial yet. Short on time today..
1. get play services and store via this xda thread
https://forum.xda-developers.com/fire-tv/general/guide-installing-google-play-service-t3672181
install both.
I installed these versions
Android TV) 8.0.28.R-xhdpi [8] [PR] 163004339 (320dpi) (Android 5.0+).
Google Play services (Android TV) 11.7.44 (836-173432861) .
2. install the youtube tv apk
https://www.apkmirror.com/apk/googl...e-tv-android-tv-1-04-05-android-apk-download/
YouTube TV - Watch & Record Live TV (Android TV) 1.04.05 (arm64) Version: 1.04.05 (10405330) arm64
Package: com.google.android.youtube.tvunplugged
I hope this works... If not I will probably load the fake gps apk and see.
will report back tonight after errands
Got all 3 installed and YouTubeTV launches without error but i'm stuck there. It seems there is no way to add my google account so the setup does not complete. I cannot get the login field to accept text input.
salamandar said:
Got all 3 installed and YouTubeTV launches without error but i'm stuck there. It seems there is no way to add my google account so the setup does not complete. I cannot get the login field to accept text input.
Click to expand...
Click to collapse
I was able to get a step further by logging in, but when you go to select a show or channel to watch you get booted from the app and back to the Fire TV UI.
tkamen said:
I was able to get a step further by logging in, but when you go to select a show or channel to watch you get booted from the app and back to the Fire TV UI.
Click to expand...
Click to collapse
Same here. Anyone been able to keep the app from crashing?
So, ads play but as soon as the ad is over it crashes. Could this be something Google is doing?
I've tried adding Google framework and root cloak to everything that has been tried already. I've enabled mock location on fire tv and used mock GPS to set location. Must be a device model issue. App crashes before video starts.
Yep, i just tried tonight. sorry about the delay.
it loads, authenticates via the pc code.
It will play an ad for anything in your library then kicks it out to amazon os.
I am not sure what logfile to go look around at... Does anyone know?
I think I am going to try and load the newest version apk 1.11 something.
How could google think this will work for most people.. casting . sucking the battery out of your mobile..
ok.. an update.. I have a firetv and a firetv stick.
I loaded the youtubetv app on my phone. opened the youtube tv app on phone tapped the cast icon and it tried to play. It gave an error. on phone
an error occurred playing the video
on the firetv:
"playback error this video is unplayable on this device record this id number" RbqmGx3fYZSadbjC
Next I thought hell with it I will mess with my firestick that i rarely use.
I opened the youtubetv app on my phone and tapped the cast icon and "magically" the firetvstick was there. I selected it and the youtube TV app opened on it. Note I had not loaded any apk for youtube tv on this firestick. It unfortunately gave the same type of playback error for live or shows in my home tab.
firetv stick
youtube version
youtube version 2.0.58.0_206003810
firetv box
youtube version 2.0.58.0_206003810
youtube tv version 1.04.05
I am trying to transfer the newer youtubetv apk , taking forever and I need to get to sleep.
com.google.android.apps.youtube.unplugged_1.11.6-201110610_minAPI21(armeabi-v7a)(nodpi)_apkmirror.com.apk
loaded that up.. it acts different, wont let me click past that i have an account.
slightly off topic
Sorry to go slightly off topic - I am also looking for this, but for a different reason.
Just a moment ago a message appeared on my YouTube app for my Amazon Fire Stick, stating Google is pulling the plug on YouTube being available for Fire Stick Devices (Fire TV Stick).
They are removing it from the devices on January 1st, 2018.
I'm not sure if that's going to effect your efforts, but I think this thread is going to be getting very popular soon and hopefully you guys figure something out.
I will be following the thread and eventually will have to side-load youtube or use an unofficial apk.
Good luck, and we're all counting on you.
Amazon and Google are really playing hard ball with each other re: this topic! They're really hitting each other where it hurts....their wallets. Hopefully we get this worked out - I'd love to ditch Directv Now and go with Youtube TV!
Hello, I'm also here because the official YouTube app on Fire TV that's just using the TV interface (YouTube(dot)com/TV) is about to get useless starting 2018. I think the way Google is making that happen is by recognizing the user agent so if anybody knows how to change it, please let us know
Julian120 said:
Hello, I'm also here because the official YouTube app on Fire TV that's just using the TV interface (YouTube(dot)com/TV) is about to get useless starting 2018. I think the way Google is making that happen is by recognizing the user agent so if anybody knows how to change it, please let us know
Click to expand...
Click to collapse
What about sideloading youtube in kodi? I do not get this notification I get in the youtube app. Doesn't look as good and has bit less functionality but it may be the trick.
Dave

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