Develop Bugs

*Updated* Hav'nt had a Screen Protector or Case on my Note 7 since the recall ...

Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
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ORIGINAL POST:
So ...
Since the day or so after the initial recall I decided for once in my life I'll throw caution to the wind and take the plunge of no case or screen protector on my phone, It made me a little sick to my stomach to peel off the screen protector and case and take off for a busy day of work and school with nothing protecting my phone from damage. I figured I'd see a plethora of scratches by the end of the day, and I was able to try this test out because of the recall and Samsung promising to take the phone back regardless of the condition. To my surprise, nothing, not a single scratch, day 2, same and so on.
Fast forward a few weeks, recall phone is traded - STILL IN PERFECT CONDITION, not a screen protector or case has touched it in weeks. Granted I still coddled it, but no different than I would any phone I've had, and I treated the phone like it had a Screen Protector and case on it. Threw it in my pocket, laid it on my desk at work, sat it in my center console in my truck etc. Not a single scratch or dent.
Trade the phone in on Sept 21st and got my new "Safe" Note7, decided that I finally felt comfortable with going "Naked" on my phone after the recall device and have since, so about another week with my "Safe" device and still not a single mark or scratch to be found. I'm actually in the process of getting a replacement for my replacement through Samsung, nothing major, just a lack of quality control on Samsung's part that I have an issue with with this replacement device and Samsung is giving me no hassle about it. I assume my phone suffered from the rush of trying to fix the recall ... but who knows.
Anyways, I will continue going "naked" on this phone, I have no reason not to. And a screen protector just destroys the feeling of this beautiful phones feel and functionality, and really so does a case. i own the LED Wallet case which I love and plan to use here and there, and I probably own around 20 other various cases that I'm sure I will use for fun here and there, But for the most part I've felt the "Naked" feeling and there's no going back lol.
Point of this thread is, I'm not sure how people that are complaining about this phone being "easily scratched" are treating their phones, or if they maybe got defective glass or something. I haven't had a single problem, and when i say I'm anal about my phones it's an understatement, and I feel 100% confident in using this phone protection-free on a daily basis. Obviously you still have to take care of this phone and be extremely careful .... it's made of glass after all. And I cant endorse its drop capabilities lol, That i have no idea of, and hope i never do. But for anyone wondering how this phone holds up with no protection and a pretty active daily use ... so far with my Note7 ... perfectly fine, still looks like the day I opened it.

What issues did you have with your replacement that has caused them to replace the replacement?
This is an interesting test to run - i still have my original one, and the replacement, because Samsung decided the closest drop-off location for me is about 3.5-4 hours away without traffic... I'll be waiting until they call and give me another method to return it. Think I might carry it around and see how it holds up... would be an interesting test, as I'm pretty hard on my devices.

really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care

I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk

asaqwert said:
What issues did you have with your replacement that has caused them to replace the replacement?
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The metal bezel on the left hand side of the phone is sharp, like almost razor-blade sharp. You cant see if from looking at it, but you can scrap your hand off it and it feels sharp and uncomfortable to hold. and the corners of the phone where the back glass meet the metal is also sharp on all 4 corners, the right side of the phone is smooth as silk though. very weird, but almost seems like it was clued together fast and off centered and shipped out to meet demand. $900 for a phone i HAS to be as perfect as possible, but this one wasn't forgivable.
winol said:
really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care
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Yep, just be careful, life happens and that's not up to you, but if you're careful and conscious of your phone on you you should be alright, my wife is horrible about that, I drive a beefed up semi-lifted truck and EVERY time she goes anywhere with me, she places her phone on her lap and then hops out of my truck forgetting the phone was sitting on her lap. Drives me nuts. Her Note 4 has seen some shxt in its day, but still looks good and functions perfect, she wants to upgrade to a Note 7 which i hope she does, but shes gonna have to start paying more attention, because one of those falls out of my truck is going to destroy a Note 7 lol. Clumsiness for the most part can be prevented, just being aware, my phone is the most expensive thing I carry on me, so I always make sure its protected, and to be honest I've seen people smash phones wrapped in tempered glass screen protectors and otter-boxes, stuff happens, but I do my best to avoid it.
Itchiee said:
I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk
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Oh this phone naked is like holding a wet bar of soap, its horribly slippery, But I guess that's the price you pay for a beautiful glass device lol I enjoy the way the glass looks and feels, but I do fear the slipperiness of it, so for me again anytime I pull mine out of my pocket I always ensure my grip is on point, anytime I feel the need to "whip" my phone out really fast I take a breath and realize that i don't actually need to lol, and when I hold the phone, i comfortably hold it with my pinkie finger under it so the phone rests on my finger. Bottom line ... take care of your stuff and be mindful and you should be alright, people treat phones like crap then complain that it cant take a beating ... drives me nuts ... its glass. Treat it like a $900 piece of glass lol.

Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.

Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
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Click to collapse
At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.

imucarmen said:
At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.
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Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol

Dmac1984 said:
Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol
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I got the Skinomi clear skin and its been great so far. After you attach it give it a day to settle onto the phone because at first it doesn't look good but after a few hours I noticed it looked a lot better and the next day it looked perfect. The only problem I had was getting the sides to stick. I even used a blow dryer and I just couldn't get them to stay down but I ended up using the top burners on my stove to heat the edges up and then they stuck and they haven't come up since. The s-pen still slides smooth as well with the white inserts. It does have a bit of a texture which I could see would annoy some people but it doesn't really bother me.

What material are your pockets made out of, sandpaper? My original Note 7 (recall replacement arrives today) has never seen a case or screen protector and is completely unscathed. I have not even been as gentle as you described. So weird.

Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see.
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I certainly believe your report of your observations and recollections, but your experience differs sharply from my own. I've been using unprotected Note 7s heavily (pre- and post-recall) for about a month, and I've acquired no scratches whatsoever.
When I check for scratches, I always use direct sunlight or a comparably bright source, and I rotate the phone through a range of angles in order to see any subtle defects. It sounds like that's not something you've been doing routinely, but rather something that just recently happened by chance. If that's the case, you may not really know when your scratches arose (or even whether your previous devices might have had similar scratches), which may complicate the diagnosis of how they occurred.
I trust we agree that the careful treatment you described could not have scratched even ordinary glass, let alone Gorilla Glass 5. So there are several possibilities. Perhaps the phone scraped against something sharp (even while it was in your pocket) without your noticing. Perhaps the process of applying or removing the case or screen protector scratched it somehow. Perhaps it came with subtle, hard-to-notice scratches already on it. Or could it even be that the phone isn't scratched, but rather has some sort of residue that rubbed off on it? (Have you tried washing it off with a wet paper towel and substantial pressure?)
Again, I trust your observations, but I'm curious as to how your scratches arose, and how your experience diverged from my own. I appreciate your taking the time to update everyone on your situation. And regardless of how the scratches happened, I'm glad you're getting a replacement.

Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
When i say im careful, I'm careful... I got the cold sweats when i saw the scratches lol I've coddled thus phone with mittens since i got it, like i said I lay it on tbings and then move that whenever I set my phobe on my desk for no otger reason but to avoid sliding my phone on any surfaces ... pocket always empty and clean, I don't play in the dirt or go to the beach, pockets feel like normal clean pockets lol. I mean people can make excuses for tge glass, he'll i did too when i saw the initial scratch posts, even started a thread praising the scratch resistance ... I seriously don't know how much more careful you can be with a phone as i have been with this one and it still scuffed. I'll grab some pictures with the wife's phone and post them.
It almost seems like theres a raised lips right before the glass dipps down.

Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.

Dmac1984 said:
Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.
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You just wanted to use the fancy s-pen features and that drawing was your excuse. ;P
And I don't blame you :laugh:

Dmac1984 said:
Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
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Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
When i say im careful, I'm careful...
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I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
It almost seems like theres a raised lips right before the glass dipps down.
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Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.

Gary02468 said:
Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.
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No case or screen protectors since I got this phone last Sunday (Oct 25th) I didn't recall any scratches on my recalled unit so I didn't bother with protecting the replacement. But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone, how they happened? I don't know ... but they did .... The glass just seems soft and easily scratch-able. It shouldn't be, but unfortunately it is. And agreed, I've seen scratches come up from case use on my phones before so that is always a concern, but I didn't use a case on this phone, and I never sat the phone down on a hard surface, and never in a pocket with anything else, and the weird isolated scratched areas don't show signs of "pocket damage" ... they came from somewhere I get that, but wherever they came from, they happened with no effort or force.
Inspected my new phone that came in yesterday. Not a single scratch to be found in any light ... Screen protector should be in today so it'll get wrapped before I even use it and we'll try again ... I recommend to anyone who has a Note 7, wrap it up and keep it clean, this issue just may not be avoidable with everyday use.

Is GG5 on the back as well as the front? My rear is scratched only after 2 weeks replacement and general it wears a case. NOT impressed.

Dmac1984 said:
But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone
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Well, the phone wasn't scratched by the skin of your hand, the cloth of your pocket, or the piece of paper you rested it on, so there must have been some other contact that you're unaware of. (I'll occasionally notice a small cut or bruise on my arm without recalling what contact was responsible. It happens.)
Regardless, thanks again for the update you posted, and good luck with your new Note 7. If my Note 7 ever suffers the slightest scratch, I will follow your example and post an update here too. So far, a month of heavy, unprotected use has not resulted in any visible imperfection.

I don't get why people are nitpicking this. I get this tone of "maybe you were careful but not careful enough". It sounds like we are discussing handling an egg.
The physics of it are simple and irrefutable, this thing will scratch, there is no way around it. And just because one hasn't scratched yet, or appears that way, doesn't mean it won't.

At this point, regardless of what anyone says or who wants to debate, it's safe to say yhe phone WILL scratch with normal, even careful use. I was one who thought "well the people with scratches must be abusing their phones" but as i type this on a scuffed, yet coddled Note7 I stand corrected. It doesn't affect my love for the phone but it should be noted that it WILL scratch easily regardless of how you treat it, i wish it didn't ... but it does. And I don't think it's batched based, pretty sure maybe even if you dont see any scratches there are probably some on your phone as I found by badically doing a microscopic forensic look at my phone the other day, the shinyness of thr glass seems to hide a lot of imperfections.

Barely 8 days old phone , and screen getting scratched already ,

My device is barely 8 days old , and the screen has some scratches already , minor ones , now I don't understand how can this be, have used the phone with utmost respect, is it due to the oleophobic coating coming off , any one else in the same boat

Scratches happen.. They just do no matter how careful you are. Treating a phone with utmost care and respect won't change that fact. If you've ever watched JerryRigEverything on Youtube you would notice he always comments that 'pocket sand' and the like will always cause scratches. You'd be surprised what's inside of our pockets... I slapped a case and screen protector on to avoid just that. I've had so many phones in my years and I would say 85% of them have some form of faint scratching and only one with severe scratches.. just the way she goes..

Mate scratches do happen , I get that, but I have used phones in the past , Moto x pure , note 2, oneplus 3t, and I didn't use a screen protector with them, and didn't handle them with kids gloves either , still not a scratch on the screen, getting screen scratches withing a short span of 8 days is heartbreaking, I love the device otherwise,

its really not something that time has anything to do with, its just bad luck that something hard scratched it (probably a piece of sand..which isnt just at the beach, but normal soil/dirt can have small pieces here or there. sorry bud. lots of people feel this way about sand: https://www.youtube.com/watch?v=2tLf1JO5bvE

mohit141785 said:
Mate scratches do happen , I get that, but I have used phones in the past , Moto x pure , note 2, oneplus 3t, and I didn't use a screen protector with them, and didn't handle them with kids gloves either , still not a scratch on the screen, getting screen scratches withing a short span of 8 days is heartbreaking, I love the device otherwise,
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You'll have to excuse my bluntness but I'm not blaming Google for this.. It has Gorilla Glass 5 and there's nothing that I know of that would compromise the integrity of the glass that Google could have done. It's unfortunate.. But does happen to the best of us. /out

Happened to me too, its aggravating but im not shocked. Someday in the future ill be RMAing for my crackly speakers so maybe I'll use a screen protector the next go around

Clean your pockets, watch where you're placing it, and don't place it screen down. I had it 3 weeks before putting a case or screen protector on and had no scratches.

Mines is 2 weeks old, no scratches no screen protector ?

mohit141785 said:
Mate scratches do happen , I get that, but I have used phones in the past , Moto x pure , note 2, oneplus 3t, and I didn't use a screen protector with them, and didn't handle them with kids gloves either , still not a scratch on the screen, getting screen scratches withing a short span of 8 days is heartbreaking, I love the device otherwise,
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I feel you. I'm convinced that not all Gorilla Glass 5 (or 4, or 3 or 2 etc.) are created equal. For instance, my OnePlus 3 was used for about 8 months with no screen protector and never developed a scratch. Meanwhile, my old Pixel XL showed signs of scratching within days of unboxing, under the exact same usage and care. And my wife's Galaxy S7, which she throws around like a brick, has been kicking for over 1.5 years without a screen protector and has no noticeable signs of scratches.
The reality is that you've gotta expect that these screens will scratch, no matter how much you baby them. Because of that I installed a full coverage screen protector on my 2 XL immediately after unboxing the phone.

As others said already, time really has nothing to do with the scratches, other than, of course, the increasing likelihood you will get them the longer you have the phone. And yes it does suck incredibly when you are still in the initial honeymoon phase and the product is damaged already.
I can only think of maybe once or twice I've ever scratched a display, and even then it was only when I went to sell that the store buying it pointed out the problem.
My solution: do not put the phone in a pocket. Ever. I will carry my phone 24-7 regardless of how unnatural it is, supply because putting it in a pocket results in incredibly risky exposure to particles other than just dust. In almost every case of scratching related to pockets, the individual claims there is nothing in the pocket, only the phone is kept in there, etc. The frank reality is that having ACTUAL objects like keys or even a box cutter is probably less likely to scratch the screen than a microscopic piece of sand.
Also when wiping off the screen, it might even be better to rinse the phone first just to get off the particles and ensure you're not digging them into the screen in the cleaning process.
Likewise, those flip cover cases are another thing to avoid. They will ensure that anything trapped gets sufficiently smushed and slid around the screen.

[Survey] How many of you have experienced the screen peeling problem?

Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!

Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot

I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.

doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
Click to expand...
Click to collapse
The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...

I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.

kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
Click to expand...
Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.

kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
Click to expand...
Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.

Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated

kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
Click to expand...
Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally

allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
Click to expand...
Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:

kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see

If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different

ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
Click to expand...
Click to collapse
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?

allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
Click to expand...
Click to collapse
What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also

Crease condition after months of use

Hi All,
I need some info from people who have been using the fold for quite some time now.
I just got the fold 2 and that is my first folding phone.
I got to be honest: I've been using it unfolded and I've been keeping it unfolded most of the time because im afraid that keeping it close would increase the crease.
So, you that you have used this type of folding phones for many months, could you give me some suggestions? Do you keep it unfolded when not in use/charging or you just keep it folded when not using it?
For the latter: no issues with the crease.. have you notice any increase of the crease?
Thanks

I've had the Galaxy fold for 4 months now and I do fold/unfold quite a lot every day and I can tell you that the crease has remained identical. Don't read too much into the YouTube reviewer hype, the screen is plastic and it won't crease like folded leather does with stretch mark. What I did notice tho is that you'll get lots of microscratches, but unless you're pointing your screen towards a light bulb, you can't see them as they're very superficial. That's with the first gen fold tho, so the second one might be better in that regard. And I treat the phone like a baby with utmost care.

I tend to agree with the above response. +1.
I have the og Fold now since january and sleep every night with it open. Actually, I keep it open at all times at the house and only close it when I'm "on the road." I'm sure thats overkill. No issues since day one and dont really know why I'm in that habit of keeping it open at the house. lol.
As far as the tiny scratches, thats from wiping down too hard with a dirty micro fiber. Ive seen this before on other device's screens, and in a great example, Oakley sunglasses. Those cheap a*s plastic lenses get scratched just looking thru them.
The KEY would be to only use a completely clean and dry microfiber cloth and apply literally hardly any pressure making time to constantly shake the rag and use different parts of it as you "brush" the screen. RIDICULOUS, I know, but the ONLY way to keep those tiny scratches at bay.
And hes right, They can only be noticed when the screen is OFF and at a crazy angle with reading glasses on...lol.. Really a non-issue, if you ask me.

Iv had fold first gen since 4th Feb and it still ok no scratches nothing at all

I have had the Fold for nearly a year. I keep it closed most of the time but open it several times a day, the crease is actually the same as it was on day 1 as far as I can see. Neither screen has got any blemishes/ scratches, I am generally pretty careful about it to the point that if I am working in a dirty/ dusty environment I use my Pixel instead. At all other times, I use the Fold.

Some feedback
Been using my Fold for almost 1 year (I have the 5G variant) and looks the same as first day. The hinge mechanism maybe a bit less firm than when I bought it but fully functional and very reliable. The only thing I have never manged to find is a GOOD screen protector. I always use one not to scratch the screens' delicate surface and I went through many and they all suck.. scratch easily, start peeling and distort the image and produce streaks at pixel level.. I've tried like, 10. Other than that, best phone I've ever owned and will not upgrade to the Fold 2 because its too incremental. Will wait for the Fold 3 and see if there are truly major changes, namely the device being thinner and the screen really more resistant.
Still all stock under Android 10 and want to root it but not sure whats the best way to do it or if I can even get TWRP on my model. Worrying about screwing it up, nut really would love to root it.
All in all, awesome phone!

VeEuzUKY said:
Some feedback
Been using my Fold for almost 1 year (I have the 5G variant) and looks the same as first day. The hinge mechanism maybe a bit less firm than when I bought it but fully functional and very reliable. The only thing I have never manged to find is a GOOD screen protector. I always use one not to scratch the screens' delicate surface and I went through many and they all suck.. scratch easily, start peeling and distort the image and produce streaks at pixel level.. I've tried like, 10. Other than that, best phone I've ever owned and will not upgrade to the Fold 2 because its too incremental. Will wait for the Fold 3 and see if there are truly major changes, namely the device being thinner and the screen really more resistant.
Still all stock under Android 10 and want to root it but not sure whats the best way to do it or if I can even get TWRP on my model. Worrying about screwing it up, nut really would love to root it.
All in all, awesome phone!
Click to expand...
Click to collapse
https://www.ebay.co.uk/itm/153860911539 try thus link i bought it works good easy to peel off aswel

liggerz87 said:
https://www.ebay.co.uk/itm/153860911539 try thus link i bought it works good easy to peel off aswel
Click to expand...
Click to collapse
Thanks a lot for the tip, I'll give it a try

I had to take it off had it for a while I suggest getting the 2 pack as was bit difficult to get on only took it off as had a black spot a smoke nearly burnt it lol screen was fine under neath

I've had the Fold since Oct 27, 2019. I constantly close and open it all day. I was also experiencing tiny scratches on the inside screen for no reason and decided to start using a screen protector for about ten months. But the crease did not increase one bit.
About two weeks ago I using dex to watch a movie one morning and the hdmi cable hit my inner screen and created dead pixels. I took it to a samsung repair center and they replaced it for free, and the hinge, along with a factor installed screen protector that wasn't originally there. It's like having a new phone! But I would definitely recommend closing it once you set the phone down.

murdok83 said:
Hi All,
I need some info from people who have been using the fold for quite some time now.
I just got the fold 2 and that is my first folding phone.
I got to be honest: I've been using it unfolded and I've been keeping it unfolded most of the time because im afraid that keeping it close would increase the crease.
So, you that you have used this type of folding phones for many months, could you give me some suggestions? Do you keep it unfolded when not in use/charging or you just keep it folded when not using it?
For the latter: no issues with the crease.. have you notice any increase of the crease?
Thanks
Click to expand...
Click to collapse
Do you also put plastic covers on your couches and leave the paper floor mats when you get your car washed? Just use the damn device you paid money for.

"New" and perfect Note 10+ "refurb" - phone perfect but is there any way to test if the factory screen skin is installed?

I ost my Note 10+ a few days ago, a first for me. I immediately considered it found and stolen as I could see the person who found it via GPS, driving about the area where it fell off of my truck. So after two unanswered calls to said phone? I immediately wiped it and so at least my very minor personal data is secured. Whomever it as, *did* happen to get a very extensive, 40,000+ file .flac/.mp3 library on my spare SD Card but that's quite redundantly maintained/backed up so no real loss.
I immediately bought an exact replica of the lost Note 10+ from the same great seller as before, an ebay "excellent" condition refurb. The phone was here in 2 days then a quick visit to the local ATT store and I'm now back in business as usual, taking literally about 20 minutes to have the exact same phone/usage apps/settings and basically a Note 10+ set up precisely as my former phone had been. This is a relative topic with most users, myself included, as each of us may more or less appeciate any given app or feature ... but for me? Google sync and restore is a metaphorical Golden Unicorn(tm) lol.
But to my main question...
How can I determine if the Samsung default screen protector/film is installed on this new "refurb."
The screen on this unit is flawless, having no discernable marks or scratches, not even of the micro variety. But I have noticed that the thumbprint sensor is quite more responsive than my previous Note 10+ which definitely had the stock screen protector as, over the years, it had began to bubble ever so slightly and in certain places.
I've examined the edges of the new screen at great length under more than ample lighting and with very good magnification equipment and can find no visible "seam" or otherwise around the edges and where one would expect to find such a seam for any phone panel that had one of those super thin, super transparent protectors installed.
I will say that I found the stock Samsung protector on my first Note 10+ to be quite good, as good as any of the "tempered glass" varieties I'd used with previous phones though after two years of fairly rough use, there were small areas appearing where the Samsung factory screen film was beginning to show it's natural limitations.
So any ideas short of close examination with a good light source and high quality magnifying glasses would be welcome. If I do determine it is completely lacking in the inclusion of the factory installed panel film/protector (only reason I can imagine is if the previous user had removed it) then I will of course want to begin researching an appropriate 3rd party option that works well while maintaining solid use of the fingerprint sensor...
So any tips would be welcome...
Thanks in advance,
Joel Harris

The front cam hole will likely have a cut out in the screen protector if present. Slight seams are visible on one or more of the edges. Also the glass feels different than any plastic protector. Gorilla IQ Sheild is a good wet apply protector.

s1rrah said:
I ost my Note 10+ a few days ago, a first for me. I immediately considered it found and stolen as I could see the person who found it via GPS, driving about the area where it fell off of my truck. So after two unanswered calls to said phone? I immediately wiped it and so at least my very minor personal data is secured. Whomever it as, *did* happen to get a very extensive, 40,000+ file .flac/.mp3 library on my spare SD Card but that's quite redundantly maintained/backed up so no real loss.
I immediately bought an exact replica of the lost Note 10+ from the same great seller as before, an ebay "excellent" condition refurb. The phone was here in 2 days then a quick visit to the local ATT store and I'm now back in business as usual, taking literally about 20 minutes to have the exact same phone/usage apps/settings and basically a Note 10+ set up precisely as my former phone had been. This is a relative topic with most users, myself included, as each of us may more or less appeciate any given app or feature ... but for me? Google sync and restore is a metaphorical Golden Unicorn(tm) lol.
But to my main question...
How can I determine if the Samsung default screen protector/film is installed on this new "refurb."
The screen on this unit is flawless, having no discernable marks or scratches, not even of the micro variety. But I have noticed that the thumbprint sensor is quite more responsive than my previous Note 10+ which definitely had the stock screen protector as, over the years, it had began to bubble ever so slightly and in certain places.
I've examined the edges of the new screen at great length under more than ample lighting and with very good magnification equipment and can find no visible "seam" or otherwise around the edges and where one would expect to find such a seam for any phone panel that had one of those super thin, super transparent protectors installed.
I will say that I found the stock Samsung protector on my first Note 10+ to be quite good, as good as any of the "tempered glass" varieties I'd used with previous phones though after two years of fairly rough use, there were small areas appearing where the Samsung factory screen film was beginning to show it's natural limitations.
So any ideas short of close examination with a good light source and high quality magnifying glasses would be welcome. If I do determine it is completely lacking in the inclusion of the factory installed panel film/protector (only reason I can imagine is if the previous user had removed it) then I will of course want to begin researching an appropriate 3rd party option that works well while maintaining solid use of the fingerprint sensor...
So any tips would be welcome...
Thanks in advance,
Joel Harris
Click to expand...
Click to collapse
Most likely, Being a refurb with flawless screen, it probably had it's screen replaced and replacement screens don't ship with that Samsung factory screen protector on them. Most likely no screen protector in place

blackhawk said:
The front cam hole will likely have a cut out in the screen protector if present. Slight seams are visible on one or more of the edges. Also the glass feels different than any plastic protector. Gorilla IQ Sheild is a good wet apply protector.
Click to expand...
Click to collapse
Thanks mate ...
Checked all the obvious variables and there's def no protector on the screen.
I found tons of "IQ Shield" variants on Amazon but none specifically made by Gorilla, which is a brand I tend to trust. Any further info?
In the interim, I bought this uber cheap but very well reviewed cheapo. If it works half as good as the reviews seem to indicate then it should be fine.
Thanks again ....

s1rrah said:
Thanks mate ...
Checked all the obvious variables and there's def no protector on the screen.
I found tons of "IQ Shield" variants on Amazon but none specifically made by Gorilla, which is a brand I tend to trust. Any further info?
In the interim, I bought this uber cheap but very well reviewed cheapo. If it works half as good as the reviews seem to indicate then it should be fine.
Thanks again ....
Click to expand...
Click to collapse
Get a couple, just in case. Things must be as dust free as possible ie spotless on the glass and room where applied. Don't touch the glass or back surface of the protector. Use enough of the fluid to get it aligned spot then work the air bubbles out. Watch it to make sure it stays adhered to the curve portions of the screen.
Just press and briefly hold if it lifts up. Use a little of the fluid if needed. If it ever lifts up on the sides later as long as no dust or dirt get under it, it can be reattached with a little water and pressing it down.
Leave it set up for at least a couple hours before using if possible. Mind the edges don't lift, usually after 10 minutes that's no longer an issue. Any small micro bubbles will be absorb in a few days... not big air bubbles though.
The Zizo Bolt is an excellent case for it.
That's all I use, zero damage in almost 3 years.
Enjoy, the Beast is a great phone!

blackhawk said:
Get a couple, just in case. Things must be as dust free as possible ie spotless on the glass and room where applied. Don't touch the glass or back surface of the protector. Use enough of the fluid to get it aligned spot then work the air bubbles out. Watch it to make sure it stays adhered to the curve portions of the screen.
Just press and briefly hold if it lifts up. Use a little of the fluid if needed. If it ever lifts up on the sides later as long as no dust or dirt get under it, it can be reattached with a little water and pressing it down.
Leave it set up for at least a couple hours before using if possible. Mind the edges don't lift, usually after 10 minutes that's no longer an issue. Any small micro bubbles will be absorb in a few days... not big air bubbles though.
The Zizo Bolt is an excellent case for it.
That's all I use, zero damage in almost 3 years.
Enjoy, the Beast is a great phone!
Click to expand...
Click to collapse
Thanks for the detailed tips, friend. Much appreciated. But exactly what screen protector are you referring to? The originally mentioned "Q Shield" variant? Or the one I mentioned already ordering, which is the Apiker random find off of Amazon.
If you're referring to a specific brand/model of protector, be it of the "Q Shield" sort or otherwise? Please send me a link if your able to do so.
As it turns out? The randomly ordered Apiker kit I bought from Amazon based solely on user reviews alone, has turned out to be pretty okay. As with many such products, especially those for phones with curved edges, there really is value in going over some install videos and what not but the first application turned out pretty damn good.
The kit came with 4 of everything so for the money and the fact that 2nd and further applications would of course be more intuitive, makes it a decent value.
Also, the Apiker screen kit I bought is not tempered glass but some other sort of material but still has a decent feel overall. The main thing I like is the thumb sensor is still every bit as sensitive/responsive as it was when using the naked, glass screen.
But send me some info on the kit you were referring to that uses what you called "fluid" ... I'll get one of those too lol!
And yeah, mang. Note10+ FTW! Mine was stolen about a week ago .. only time I've ever lost it ... but it wasn't 20 minutes before I'd ordered a new "refurb" off Ebay which I'm currently using now.
I tend to always buy whatever the flagship Sammy was 3 or so years ago and always end up saving tons of money and being very happy with whatever that ends up being. I bought a 1 day temp new Galaxy A12 at the local ATT shop to use till the Note10+ replacement came in and the Note10+ processing speed is WAY better than the A12, which frankly was just a sluggish dog in comparison.
Thanks again for the info..

"IQ Shield"