Hello, I've noticed a strange line on my screen when the phone outputs dark content. The line is barely visible (on the photo it's bright because of my girlfriend's camera with nightmode).
With bright content I dont notice that line.
Depending on the refresh rate, the line seems to be more noticeable. (My feelings) 60hz = less / 144 = more.
Is this a hardware or software error?
Is there a way to fix it or is this a case for RMA?
Did someone else noticed such line on your phones display?
Thanks for your answers.
Best regards,
Dennis
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Do a RMA asap.
Best regards.
neo9596 said:
Do a RMA asap.
Best regards.
Click to expand...
Click to collapse
I made an rma too, had screen burn in artefacts. They picked up my device today.
mh.. whats wrong with the online support?
i sent a mail with my problems with some photos.. they replied:
"Hi there，i t is recommended to close “Low Brightness Splash Screen Protection” in "Settings-Display"."
i dont have this option and if i would, i dont think that would fix the problem... so i wrote back that i dont have this option....
silence since a week... even after 2 more support requests..
anyone experienced something like that with the support?
best regards
Dennis
gelittbenberg said:
mh.. whats wrong with the online support?
i sent a mail with my problems with some photos.. they replied:
"Hi there，i t is recommended to close “Low Brightness Splash Screen Protection” in "Settings-Display"."
i dont have this option and if i would, i dont think that would fix the problem... so i wrote back that i dont have this option....
silence since a week... even after 2 more support requests..
anyone experienced something like that with the support?
best regards
Dennis
Click to expand...
Click to collapse
Their support is non existent. Good luck
I have a very similar issue but I'm not going to bother with contacting them as there's practically no point in doing so. It's definitely a hardware issue, unfortunately.
rat7lol said:
I have a very similar issue but I'm not going to bother with contacting them as there's practically no point in doing so. It's definitely a hardware issue, unfortunately.
Click to expand...
Click to collapse
So your ok with a defective phone, and them not fixing it?
VZTech said:
So your ok with a defective phone, and them not fixing it?
Click to expand...
Click to collapse
I'd rather have it defective than dealing with their customer support.
rat7lol said:
I'd rather have it defective than dealing with their customer support.
Click to expand...
Click to collapse
Wow.
rat7lol said:
I have a very similar issue but I'm not going to bother with contacting them as there's practically no point in doing so. It's definitely a hardware issue, unfortunately.
Click to expand...
Click to collapse
rat7lol said:
I'd rather have it defective than dealing with their customer support.
Click to expand...
Click to collapse
lel.
It's not SO annoying for me. I would keep it instead of RMA (Germany - China and back with covid and bla) if they can promise that the line will not have some follow up issues in the future.
BUT:
Not for the full price.
So. Any suggestions how else I get their attention?
Best regards
Dennis
Related
Hey everyone, I already used the search funtion, however I wasnt able to find a thread matching my problem.
I've got my 3rd HOX now, the first 2 were HT23.. - phones, both had that screen-flickering-problem. My 3rd one, a HT24 - version, doesn't have that problem at all, however there is some serious light bleeding on the bottom, you can see the the backlight - LEDs.. I've got some Photos for you:
WHITE SCREEN:
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WHATSAPP:
SMS:
As you can see, this is just quite annoying..
Does anyone of you has the same problem, is this normal, or should I get a replacement?
Thanks in advantage
EDIT: It may not look that annoying in the pictures, however, in reality, you can see these spots very, very well..
Does noone have this problem too?
Mine has none of that problem, mine is an ht23 as well, been faultless.
i would ask for a replacement.
anoniemouse said:
Mine has none of that problem, mine is an ht23 as well, been faultless.
i would ask for a replacement.
Click to expand...
Click to collapse
Thanks for your response, yeah, I think i'll get a replacement again... :/
My friend has had this issue. Get it replaced mate. I have a weird issue with a small yellow smear on the screen that seems to be fading. Phone is perfect apart from this. You can only see it if you are on a white screen. Its weird.
Game-Modo said:
My friend has had this issue. Get it replaced mate. I have a weird issue with a small yellow smear on the screen that seems to be fading. Phone is perfect apart from this. You can only see it if you are on a white screen. Its weird.
Click to expand...
Click to collapse
Thanks, I will do this, however, this is will be my 3rd replacement now.. its getting annoying :/
fekle said:
Thanks, I will do this, however, this is will be my 3rd replacement now.. its getting annoying :/
Click to expand...
Click to collapse
Get this for bad, before my One X I replaced 3 Sony Xperia S phones and in the end they gave me a HTC One X that has a gsensor failure. This new one seems ok apart from the small yellow smear that seems to be fading. So I am happy now.
Smart phones really need better testing before release to be honest.
Game-Modo said:
Get this for bad, before my One X I replaced 3 Sony Xperia S phones and in the end they gave me a HTC One X that has a gsensor failure. This new one seems ok apart from the small yellow smear that seems to be fading. So I am happy now.
Smart phones really need better testing before release to be honest.
Click to expand...
Click to collapse
You're so right!
So I'll replace mine, however, I'm going to do it with some more intelligent timing.
I got my 3rd Unit from Amazon on April 27th. Due to Amazon's 30-Day replacement-rule, I can ask for a replacement till May 27th.
So if I get my replacement on May 25th or somewhat, chances of getting a May-Device, which should be "perfect" after 2 months of production with mistakes, are good..
I think you are making a very wise decision there, also with luck you may even have a newer firmware on it too.
anoniemouse said:
I think you are making a very wise decision there, also with luck you may even have a newer firmware on it too.
Click to expand...
Click to collapse
yeah and maybe S-OFF is achieved 'till then, so I don't have to use HTC-DEV-unlock for my (hopefully) long-time device
fekle said:
yeah and maybe S-OFF is achieved 'till then, so I don't have to use HTC-DEV-unlock for my (hopefully) long-time device
Click to expand...
Click to collapse
That is what i am waiting for, not keen on doing it through the HTC site.
anoniemouse said:
That is what i am waiting for, not keen on doing it through the HTC site.
Click to expand...
Click to collapse
Yeah, me too, however I did it due to the 3-Buttons which annoy the f*ck out of me
I have this on my phone too Did you replacement come back perfect?
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As you can see there are some strange dark layers on the screen (left side and in the middle).
Can anyone let me know how this can be fixed?
My phone is not under warranty so no option of replacement.
AW: Display Issues - Layers
It's something like a "amoled" feature. My gnex has the keyboard visible on a white background. Someone made an app that turned the brightness to 100% on a white background, that fixed it for some days/months.
Sent from my Nexus 7
My friend's nexus doesn't have it.
The issue is noticeable even at 100% brightness.
Sent from my Galaxy Nexus using xda premium
Can someone please help?
http://forum.xda-developers.com/showthread.php?t=1394358
Zepius said:
http://forum.xda-developers.com/showthread.php?t=1394358
Click to expand...
Click to collapse
I already read it.
TheMysteriousOne said:
I already read it.
Click to expand...
Click to collapse
then you wouldve seen a picture similar to the image you posted. please look at them again.
Zepius said:
then you wouldve seen a picture similar to the image you posted. please look at them again.
Click to expand...
Click to collapse
Yes, but it doesn't have any solution except replacement.
TheMysteriousOne said:
Yes, but it doesn't have any solution except replacement.
Click to expand...
Click to collapse
then thats your answer.
Zepius said:
then thats your answer.
Click to expand...
Click to collapse
Read the damn OP. I clearly said I can't do a replacement.
TheMysteriousOne said:
Read the damn OP. I clearly said I can't do a replacement.
Click to expand...
Click to collapse
you cannot fix your issue with software. END OF STORY.
you can do a replacement, but you would have to pay for it. either pay someone to do it, or replace it yourself.
/end thread.
Zepius said:
you cannot fix your issue with software. END OF STORY.
you can do a replacement, but you would have to pay for it. either pay someone to do it, or replace it yourself.
/end thread.
Click to expand...
Click to collapse
Would a screen replacement fix the issue?
If yes, how much would it cost?
TheMysteriousOne said:
Would a screen replacement fix the issue?
If yes, how much would it cost?
Click to expand...
Click to collapse
it might. you also might get another bad screen.
no idea. amazon/ebay would be a good place to start for the screen by itself.
Hey. You have a screen burn. Try and get the screen replaced from a gray market shop. This is an issue with AMOLED screens. If you keep something on for too long, it creates an image burn on the screen.
There is a small gap between the face and the body on my watch. Does anyone else have this as well?
https://www.dropbox.com/s/oepqtnica7f4qz8/2014-09-17 13.58.33.jpg?dl=0
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kmahan said:
There is a small gap between the face and the body on my watch. Does anyone else have this as well?
https://www.dropbox.com/s/oepqtnica7f4qz8/2014-09-17 13.58.33.jpg?dl=0
Click to expand...
Click to collapse
Nope, not on mine.
kmahan said:
There is a small gap between the face and the body on my watch. Does anyone else have this as well?
https://www.dropbox.com/s/oepqtnica7f4qz8/2014-09-17 13.58.33.jpg?dl=0
Click to expand...
Click to collapse
Wow that's weird. Return that one! Definitely not ip67
Mine doesn't do this, but the two I have show stuck pixels. The quality control (if there is any) on these things is really disheartening. Dead pixels and now things like this start showing up?!? They hyped the watch for months, you'd think they could figure out how to make it correctly?
kmahan said:
There is a small gap between the face and the body on my watch. Does anyone else have this as well?
https://www.dropbox.com/s/oepqtnica7f4qz8/2014-09-17 13.58.33.jpg?dl=0
Click to expand...
Click to collapse
I talked with Moto support and they escalated it saying they hadn't seen that issue before. Since I bought it from Best Buy just 2 days prior they recommended I take it back and get another.
Well of course they are out so I just got a refund. Back to the waiting game again. :crying:
kmahan said:
I talked with Moto support and they escalated it saying they hadn't seen that issue before. Since I bought it from Best Buy just 2 days prior they recommended I take it back and get another.
Well of course they are out so I just got a refund. Back to the waiting game again. :crying:
Click to expand...
Click to collapse
just checked mine, doesnt have it.
Went back to BB today and they had a silver. No gap, no stuck pixels, and it's charging as we speak. Since I used it for a few days before having to return it, I really missed some of the functionality. Will be nice to have one again. :victory:
Nope. Mine just had a gap like this on the left but not the right
https://app.box.com/s/29ybfealxhxd3g8rw9wj
Go into your garden/yard when its properly dark and just take a picture in auto model with the flash ON.
Since upgrading to 4.4.3 I have a hunch they all now perform like this:
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The reason I think they are all like this is I have two HTC One M8s and they both do this. One has just come back from HTC/ Regenersis "repair" and still takes these awful pictures with green or purple lines. Its going back from repair again, but I won't be surprised if it returns with the same fault.
Try and take a couple and I bet you can re-create this.
Message to mods: I posted this pic in the M8 photo thread but it just got lost in a sea of photos. I think this is a real issue with the M8, if I can build up some other cases they may look at fixing it so please don't delete this thread!
I dont got that at all....Just ur unit man
And why is it in the general section ? Seems to me i see a question mark in your thread title ! ...... and no i don't have this issue.
G1_enthusiast said:
I dont got that at all....Just ur unit man
Click to expand...
Click to collapse
Did you try it? Without relying on the fact that you "would have noticed it by now"
If not, just try it. All auto, into darkness. I can't believe I have two units from different vendors bought at different times of the year that suffer this. One has been back for "repair" and still does it.
mwatson said:
Did you try it? Without relying on the fact that you "would have noticed it by now"
If not, just try it. All auto, into darkness. I can't believe I have two units from different vendors bought at different times of the year that suffer this. One has been back for "repair" and still does it.
Click to expand...
Click to collapse
yes...I try it when I first bought the phone...you got a malfunction unit.
so your hunch is wrong...you think if all unit have this problem you would be the only one to post it after 5-6 months after the unit been release?
G1_enthusiast said:
your hunch is wrong...you think if all unit have this problem you would be the only one to post it after 5-6 months after the unit been release?
Click to expand...
Click to collapse
4.4.3 isn't 5-6 months old. With me now?....
but since your insist check out the attachment, total dark room, the lights from the side are the flash bouncing off the wall and my Iron.
Thread cleaned and closed as it has de-railed very quickly.
There is an existing thread here: Camera problem: red/blue/purple noise in low light photos were this has been discussed in length.
Many thanks,
Ghost
My nexus 5x screen is flickering like anything. can some one please help me what might be the issue. Is there fix for this by restoring to a factory image ? is this issue because of any hardware failure ?
I am able to receive the calls as i can hear the ringtone. I can listen the screen lock & unlock sounds as well
Please find the attached pic & video
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https://www.youtube.com/watch?v=Yps6LZcpfT4
Does the screen work outside the OS. In recovery for example?
I had a similar problem on a RedMi Note 3G after I applied too much pressure on the screen, now, I can't say if is exactly the same but if, then yes, it is hardware.
What did you do prior to this? Also can you get to recovery?
Your screen is damaged! Happens with me months ago while running, My sweat did this. My solution was a screen replacement
No it is not working any where. Not even in recovery. I tried to install a RR Rom using TWRP and when i tried to reboot after patching the rom, The screen started flickering. I thought it might be OS issue but i tried everything. I tried to restore to Stock OS & stock recovery using different tools but still I can't get the display properly.
Also my phone fell down while i was talking from my shoulder height. Nut that was a day before this happened.
Gustaf87 said:
Does the screen work outside the OS. In recovery for example?
Click to expand...
Click to collapse
But i am very sure there is no water involved in my case. The screen fell out of my hand from shoulder height which was a day before this flickering started
Cristiano Matos said:
Your screen is damaged! Happens with me months ago while running, My sweat did this. My solution was a screen replacement
Click to expand...
Click to collapse
sarath300 said:
But i am very sure there is no water involved in my case. The screen fell out of my hand from shoulder height which was a day before this flickering started
Click to expand...
Click to collapse
In my case was water but in yours was other thing. Anyway, your screen (LCD) is damaged. I'm afraid you'll need a replacement
Thnks for the info.
Can you suggest me some links for the screen.
Cristiano Matos said:
In my case was water but in yours was other thing. Anyway, your screen (LCD) is damaged. I'm afraid you'll need a replacement
Click to expand...
Click to collapse
sarath300 said:
Thnks for the info.
Can you suggest me some links for the screen.
Click to expand...
Click to collapse
Sorry man but i'm from Brazil and and i can't help you with the link. Search in ebay. You'll find a bunch
sarath300 said:
Thnks for the info.
Can you suggest me some links for the screen.
Click to expand...
Click to collapse
Or look look on the aliexpress, you may find it even cheaper than on ebay
Check Amazon for omnirepair part. That's who I used for mine and they are top notch. And they provide decent tool set and support that makes job much easier. Slightly more expensive but with it in my opinion. I've had no issues except one spot that is slightly brighter.