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Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
It's possible your sim is faulty happened to my mum when she got her diamond
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
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Click to collapse
Try a different handset when they get them instore, might be a device fault.
Check your coverage? Make sure phone settings are set to dual and not just GSM only. I get none at work or home whatsoever. But the coverage checker tells me this anyway.
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
Click to expand...
Click to collapse
Probably a stupid question but have you been on the T-Mobile website and put in your postcode to check the coverage in your area>?
Incase you haven't: http://www.t-mobile.co.uk/services/coverage/street-check/
Hope that helps...
and obviously make sure you have 3g on your account?
I'm with orange, and was told i only had a 2g sim card. it took 3 different customer service people until one agreed to send a new 3g one. Not a problem since.
I had a very similar issue.
For the first 2 days i had my handset, it picked up no 3G or H data ATALL. Like you travelled around in about 5/6 mile radius and got nothing. I called up and cancelled, no one told me why or how it could happen, so i proceeded to cancel.
The next morning, i picked the handset up as i was going out, and to my surprise there it was sitting on 3G. Now the night before, i played with just about every setting under Settings > Wireless & Networks > Mobile Networks, Network Mode/Network operators, always-on mobile connection, the lot. Took the sim out, rebooted the phone. messing with those options, or possibly turning them on or off for a specific amount of time may have affected my phone.
The same day i poped into a T-Mobile store where the woman told me hat it could have been down to the SIM not being fully activated, incase a postman stole it for whatever reason.. However, once i got back home i called T-Mobile up again, to cancel the cancelation, which was easy as pie. I told him what i was told in-store he looked up my account and said nothing should have changed as it should have been good to go from the 26th (i received it 29th). I had also noticed just before calling T-Mobile, that 150 from my mobile phone would not connect to T-Mobile, because of that the guy on the phone reset some stuff on ym account their end, told me to reboot my phone, and since then, i've had 3G/H flawlessly and 150 works without problem.
Maybe give them a call and they can help you. Or play with those settings like mad.
I should say ive had randon data drop outs and disconnections even in good signal areas not sure if its normal or my sim or phone
Hi Guys, Thanks for the input. Problem now solved, TMobile re sent connection settings down to my phone, now solid 3g or H around my area except indoors or close to my house. Now very happy, am now starting to love this phone.
Cheers
So I got my pixel xl from Google today. It works but I am on T-Mobile and it will not connect to LTE band 4 or 12 which are in my area. I have an ATT SIM for my work which I popped in and it works fine. That said without driving around Atlanta to try to find B2 I cannot tell if it is T-Mobile or the phone. Is anyone else on T-Mobile getting LTE connection at all?
So news today I can connect to LTE. Yesterday when I got the SIM in using *#*#4636#*#* I would get zero reception forcing LTE only. The phone would only connect to UMTS/HSPAP. Today after several restarts and calling T-Mobile and Google support it is now working. Here is what I did.
First Google is saying the update is supposed to affect LTE connecting issues.
Second make sure your SIM is properly registered with your provider. They should elevate the issue to higher tech support to have them look into it. This takes up to 24 hours.
Third go to your dialer do the *#*4636#*#*, go to phone info and change the preferred network type to LTE/UMTS or LTE/WCDMA (I haven't seen a difference between them). (This info is in other threads) Then restart your phone.
The problem seems to be how the phone determines what bands the network provider uses. It defaults to CDMA as the voice connection. For me this meant the phone was always connecting to UMTS only. It seems the firmware has some kind of default setting when it senses an error out the gate. The APN settings and preferred network settings needed to be updated and the phone restarted for it all to work. I now connect to band 4 LTE in my area. I hope this helps others.
I am also getting slow data speeds on my pixel XL connected to t mobile
My XL seems to get pretty consistent LTE service and good speed on T-Mobile.
LTE in Chicago working well.
Sent from my Pixel XL using Tapatalk
LTE in minnesota working fine.
Sent from my Pixel XL using Tapatalk
Google "Pixel LTE band 4 issue"
Weird. I'm getting pretty awesome Band 4 coverage in So. Cal. I also get Band 12 here, but Band 4 is what my phone tends to be connected to, which is fine since it tends to be significantly faster.
I'm in Oklahoma on t mobile getting slow connection compared to my friends. They each have a galaxy s6 edge and get between 70-80 MBs down sitting right next to me. I'm getting 14 MBs down. I just left sprint today for slow connection. Hoping to find a way to get this resolved ASAP.
mnguyen127 said:
Weird. I'm getting pretty awesome Band 4 coverage in So. Cal. I also get Band 12 here, but Band 4 is what my phone tends to be connected to, which is fine since it tends to be significantly faster.
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I only experience the issue in downtown Toronto area and I contacted my carrier, Telus, in Canada. They confirmed that network signal in such area is mainly LTE band 4...
Just an FYI for those with the same issue. Google has asked for my shipping address after contacting them about the issue.
micah_675 said:
Just an FYI for those with the same issue. Google has asked for my shipping address after contacting them about the issue.
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Which means replacement is on its way?
Not yet I'll update the thread when I get word.
I hope that result you issue, theres a lot of people with problems with LTE band 4 around the world
https://productforums.google.com/forum/#!msg/phone-by-google/OxkJ1Sn6i5c/E_2n5dFTBgAJ
micah_675 said:
Not yet I'll update the thread when I get word.
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Have you tried swapping SIM cards?
I pulled the sim out of another working TMO iPhone6s and my PIXEL got LTE right away.
Have an update and updated the main post.
micah_675 said:
Have an update and updated the main post.
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Thanks. I changed mine to LTE/WCDMA. Will know how it goes next week.
All seems to be working on my end.
I was having delays in mms being sent. I was using the default APN. About a week ago I changed the APN to the one recommended by T-Mobile. Mms sends instantly now just about. I don't think it's effected much on LTE but I didn't have problems before. Make sure your on the proper APN
I sure hope there isnt a recall..My XL hasnt even shipped yet and im on Tmo
I spoke with a t-mobile rep yesterday who helped me get my issue resolved. My main apn was set up incorrectly. Now I am connected to LTE and not just hspa+. I get generally good speeds most everywhere and I have tower right by my house that must go fairly unused.
Hello everyone.
I'm new here and this is my newest phone purchase after weeks and weeks of research I decided to purchase this phone. However I'm having one big problem. I cannot receive phone calls using the phone. However I can send text messages which is strange and when I try to talk to someone it switches to 2G for no real reason too.
It's fully updated and completely stock in fact just purchased three days ago. I'm wondering what I could do so I can get this thing working again. I have 30 days to return this thing, and I rather not because its a rather good phone and I like it a lot but if I can't get it to receive phone calls then I have to return it.
please help anyone.
Dallas Texas said:
Hello everyone.
I'm new here and this is my newest phone purchase after weeks and weeks of research I decided to purchase this phone. However I'm having one big problem. I cannot receive phone calls using the phone. However I can send text messages which is strange and when I try to talk to someone it switches to 2G for no real reason too.
It's fully updated and completely stock in fact just purchased three days ago. I'm wondering what I could do so I can get this thing working again. I have 30 days to return this thing, and I rather not because its a rather good phone and I like it a lot but if I can't get it to receive phone calls then I have to return it.
please help anyone.
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Try installing the t-mobile visual voicemail app, there maybe settings in there you can adjust, only if your U.S though.
boe323 said:
Try installing the t-mobile visual voicemail app, there maybe settings in there you can adjust, only if your U.S though.
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I had the same problem check the apn settings my was the stock tmo setting with the phone and a . Was in the wrong spot
boe323 said:
Try installing the t-mobile visual voicemail app, there maybe settings in there you can adjust, only if your U.S though.
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rob420p said:
I had the same problem check the apn settings my was the stock tmo setting with the phone and a . Was in the wrong spot
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Alright I'll try and install the T-mobile visual voicemail app and see what is good
APN settings yes? I have tried that and tried inputting a manual one and even the ones on there which has three types of T-mobile settings
I'm not an expert on this but I have been looking for info on this for a while before I buy an A2 Lite to use on T-Mobile and I believe this post by a T-Mobile MVNO customer service rep may answer your question
The TLDR is that T-Mobile strictly uses band 12 for all VoLTE calls and if the phone doesn't support band 12/VoLTE T-Mobile forces it to use 2G for calls and texts. In some areas where the spectrum has been refarmed and there are a lot of 2G users your incoming call will time out before the tower finishes searching for you on VoLTE and ultimately tries to connect you to 2G, resulting in your phone not actually ringing.
This would also explain why there are no issues with texts, since they don't time out like an incoming call. Apparently there is no solution to this if you live in certain areas and use T-Mobile, and it will continue to get worse as spectrum is refarmed.
Sorry for the delay -- I'm technically off today. I saw you question and just had to pop in and answer, because I have a complete answer for you. Your issue is band compatibility, specifically the lack of Band 12. Let me explain:
For years and years, T-Mobile sent all their calls over the legacy 2G network on 1900MHz. Every call and text message went over this frequency, and all T-Mobile phones still support it for backwards compatibility.
Then, T-Mobile launched Voice over LTE, or VoLTE. But, they made the stipulation that VoLTE would only ever work on LTE Band 12. That means that any phone that didn't specifically have Band 12 LTE would still have to use the 2G 1900MHz frequency to send all calls and text messages. Any phone that did support Band 12 could use VoLTE and would send all their calls and texts through that VoLTE Band 12 connection.
That's not really a problem for most people, as T-Mobile's 2G network is still live in all their markets. These phones will connect to the LTE network for all data, but all their calls and texts go over that 2G connection.
Enter the problem: Spectrum crunch. Spectrum in the US is a limited resource. That's why the auctions always for it always go for millions of dollars for tiny portions. T-Mobile (and by extension, all its MVNOs, as we have no power over how they build their network) wants to make LTE the new standard, and push into 5G. In order to do that, they need to launch LTE in more places, and feed more devices than ever. They only have so much spectrum, so they reallocate what they already have to the new technology.
This is already happening with 3G. 2G is, again, just being kept around for backwards compatibility. They take the sectors that broadcast 3G (and 2G) and make them smaller and smaller, so the rest of the room can be used for LTE to service more devices faster. It makes business sense.
The process is called "re-farming" spectrum, and a quick Google search quickly becomes a rabbit hole as you find other people in your circumstance. They put the disused services on tiny little slivers of spectrum, some as small as 5MHz, which without getting too technical, is tiny.
If you happen to be unlucky enough live in an area where they're re-farming 2G spectrum to LTE, and your phone doesn't support VoLTE on Band 12, you're effectively fighting all the other T-Mobile (really any carrier, but for arguments' sake) customers whose devices also need to connect to that 2G network
Add enough people, and you get the problem you're having. A call comes into the network, and the towers go to work trying to find you. First, they try VoLTE, and don't find you there. Then they try the old 2G network, but there's like 200 other people in your area that are connected to that one tower, so it has to fight through them all to find your SIM card number and connect the call and-- right before it connects, the call times out of rings and your caller is sent to Voicemail.
You never get a missed call alert, your caller isn't alerted that your phone didn't ring, and because your phone didn't get a confirmation, you probably won't get a voicemail notification.
This doesn't affect the phone's ability to connect to the 3G network or 4G LTE Bands 2 and 4, which lots of phones support. But calls and texts don't travel over those networks. You'll still have an active, working data connection if this is what's happening to you, which is why it's hard to diagnose not just for Ting reps, but our customers and other MVNOs, as well as T-Mobile itself.
This problem isn't going to go away, and it's only going to get worse as re-farming 2G goes nationwide. It's not Ting-specific. Any T-Mobile device will have this problem if there are enough 2G-talk-and-text users in your area.
The phone in question, the Blu Vivo 5, supports Band 2 and Band 4 for LTE, but doesn't support Band 12, and thus doesn't support VoLTE. This is exactly what's happening to you.
This is exactly how it happened to my S/O. She had a Motorola Droid Mini on Ting GSM that worked great for years, on two distinct T-Mobile-powered networks. Then, T-Mobile re-farmed enough 2G in our area that she started missing calls, texts wouldn't arrive and she wouldn't get voicemails. The key identifier that this was her problem was that placing a call would take something like 10-15 seconds to connect. Typically, this should be instant.
There was nothing wrong with the phone at all -- it was working as designed. The second I got her into a Band 12 VoLTE phone, the problems disappeared completely. Nothing else changed.
The only solution is a new (or new-to-you) phone that supports Band 12 and VoLTE. No number of hard resets, network resets or new SIM cards will fix this problem. You'll have this problem on any network that uses T-Mobile as their backbone, as long as the phone you're using doesn't support Band 12 LTE and VoLTE.
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I don't have a high enough post count to post a link but it was posted on r/Ting if you search that subreddit for the thread titled "Over 4 years and now this" you should find it. The info was written by u/literallyunlimited.
D412 said:
I'm not an expert on this but I have been looking for info on this for a while before I buy an A2 Lite to use on T-Mobile and I believe this post by a T-Mobile MVNO customer service rep may answer your question
The TLDR is that T-Mobile strictly uses band 12 for all VoLTE calls and if the phone doesn't support band 12/VoLTE T-Mobile forces it to use 2G for calls and texts. In some areas where the spectrum has been refarmed and there are a lot of 2G users your incoming call will time out before the tower finishes searching for you on VoLTE and ultimately tries to connect you to 2G, resulting in your phone not actually ringing.
This would also explain why there are no issues with texts, since they don't time out like an incoming call. Apparently there is no solution to this if you live in certain areas and use T-Mobile, and it will continue to get worse as spectrum is refarmed.
I don't have a high enough post count to post a link but it was posted on r/Ting if you search that subreddit for the thread titled "Over 4 years and now this" you should find it. The info was written by u/literallyunlimited.
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Thanks fam, I'll return it and get another phone I appreciate the information brother.
Hey so I'm ojbthe T-Mobile network in New York City where since day one of having the phone I always at least saw that I was getting 5g speed and it was never an issue, however not too long ago after the second update for the s20 plus (the one one that released 2/25/20) data on a 5g network is completely dead. Not internet at all or MMS, just calls and text. If I can change networks to go to LTE only everything is fine and 5g works on other capable device. No a network issue and I don't think it's a hardware issue since I didn't have it until a update. Anyone else have this problem?
Since you're in NYC I wouldn't be surprised if there's more network issues at the moment because of things related to the pandemic. You got national guard in town setting up a hospital and the Navy medical ship coming soon. I'm sure there's more demand on the network right now?
androidkid27 said:
Hey so I'm ojbthe T-Mobile network in New York City where since day one of having the phone I always at least saw that I was getting 5g speed and it was never an issue, however not too long ago after the second update for the s20 plus (the one one that released 2/25/20) data on a 5g network is completely dead. Not internet at all or MMS, just calls and text. If I can change networks to go to LTE only everything is fine and 5g works on other capable device. No a network issue and I don't think it's a hardware issue since I didn't have it until a update. Anyone else have this problem?
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I've been having the same issue and spoke with customer service but nothing got fixed so I ended up going to the LTE 4G network instead because every time I go to the 5G I cannot send or receive mms messages and or the internet as well.
andrewoid71 said:
I've been having the same issue and spoke with customer service but nothing got fixed so I ended up going to the LTE 4G network instead because every time I go to the 5G I cannot send or receive mms messages and or the internet as well.
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Things got a little better when I went outside the house for a little but sometime is still goes out here in there when I'm inside. The issue hasn't been as bad as before however, I'm using my 5g now
androidkid27 said:
Things got a little better when I went outside the house for a little but sometime is still goes out here in there when I'm inside. The issue hasn't been as bad as before however, I'm using my 5g now
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WOW, same here. Matter of fact just today I received my new free SIM card from T-Mobile.
Called to activate the new card and it's been better service 5G running sending mms, internet running, etc.
My 6 Pro (unlocked, rooted, January update) is unable to connect to my carrier's 3G network. My carrier is Xfinity Mobile (uses Verizon's network) and selecting 3G in settings or dialing *#*#4636#*#* and choosing WCDMA only, GSM/WCDMA preferred, etc results in my mobile connection being dropped. I can make and receive calls/texts just fine, and no problems connecting to their LTE or 5G networks. I am using the physical SIM from my old Pixel 3 XL, which had no problems connecting to their 3G network. Are there any fellow Pixel 6 Pro owners out there using Xfinity Mobile or Verizon as their carrier, and if so can you connect to 3G?
I just can tell you what happened in Germany, Operators disabled 3g networks. Maybe the same happens for you now
Aren't they in the process of killing off 3G, especially cdma? Very old tech.
I sure hope that's not what's happening, at least not until LTE coverage is on the same level as 3G. It just seems odd that 3G would be working fine one moment on my 3 XL (I only used 3G on it), then suddenly quit a few minutes later after transferring my SIM to my 6 Pro and getting it set up.
Face_Plant said:
I sure hope that's not what's happening, at least not until LTE coverage is on the same level as 3G. It just seems odd that 3G would be working fine one moment on my 3 XL (I only used 3G on it), then suddenly quit a few minutes later after transferring my SIM to my 6 Pro and getting it set up.
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Where are you where LTE coverage isn't good? LTE is starting to be replaced by 5G and LTE is at least 7 or 8 years old by now. Do you live in a rural area?
The 3G Network Shutdown May Disable Your Phone (and More)
Mobile carriers are shutting down their 3G wireless networks to make room for new technology, but this change can have a big impact for anyone on older devices. Starting in 2022, companies like Verizon, AT&T and T-Mobile will phase out the older wireless network to accommodate expansion of 5G...
www.nbcboston.com
3G CDMA Network Shut off date set for December 31, 2022
We will turn off the last of the 3G CDMA network on December 31, 2022. Customers who still have a 3G device will continue to be strongly encouraged to make a change now.
www.verizon.com
I found both of those articles. And according to the second, Verizon is shutting down it's cdma network effective December 31, 2022.
rsbenedict said:
Where are you where LTE coverage isn't good? LTE is starting to be replaced by 5G and LTE is at least 7 or 8 years old by now. Do you live in a rural area?
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At home coverage is fine, but when I head up into the mountains to snowboard like last weekend, then I'm screwed.
rsbenedict said:
I found both of those articles. And according to the second, Verizon is shutting down it's cdma network effective December 31, 2022.
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Darn, I guess I'd better start bringing change for the pay phone when we go skiing/snowboarding...
I'm surprised there's any coverage at all in those places. 2g should work which is emergency services.
rsbenedict said:
I'm surprised there's any coverage at all in those places. 2g should work which is emergency services.
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The small ski resorts on the east coast that I go to aren't too far from civilization. My 3 XL had no problems picking up 3G at these places.
Do you know if those towers are still doing 3g or they switched them to another frequency? I haven't been on 3g except when traveling in Europe.
Xfinity Mobile's 3G is not GSM/WCDMA but CDMA/EvDo because they're using the Verizon network. That's probably why it's not working. Try using that setting.
rsbenedict said:
Do you know if those towers are still doing 3g or they switched them to another frequency? I haven't been on 3g except when traveling in Europe.
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I still need to contact my carrier and ask if/where they've started disabling 3G. I would not be shocked if they've started shutting it down near my house, but I would be surprised if the towers near the ski resorts were not still doing 3G. Driving through the small rural towns on the way to the resort is like going back in time 50-100 years. These areas seem like they're last on the list to get any form of infrastructure updates.
EtherealRemnant said:
Xfinity Mobile's 3G is not GSM/WCDMA but CDMA/EvDo because they're using the Verizon network. That's probably why it's not working. Try using that setting.
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Still no luck. I suspect Verizon has started disabling their 3G network in my area, or uses a frequency not supported by this device.
Face_Plant said:
I still need to contact my carrier and ask if/where they've started disabling 3G. I would not be shocked if they've started shutting it down near my house, but I would be surprised if the towers near the ski resorts were not still doing 3G. Driving through the small rural towns on the way to the resort is like going back in time 50-100 years. These areas seem like they're last on the list to get any form of infrastructure updates.
Still no luck. I suspect Verizon has started disabling their 3G network in my area, or uses a frequency not supported by this device.
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Yeah it should definitely be supported by the modem from the specs I've seen but it's probably being activated as CDMAless now that I think about it because there was an issue early on where chat functions didn't work right unless it was activated that way. There was a whole big uproar on reddit about it with the 5a and then it happened again with the 6/6 Pro.