When an incoming call HTC 10 plays only one lower speaker - HTC 10 Questions & Answers

Hello!
When an incoming call HTC 10 plays only one lower speaker, the volume is weak, while listening music, both speakers work at normal volume, when I plug in the earphone, the phone's speakers are turned off and the sound is transmitted only to the ears as expected.
The most interesting thing is that when I listen to music in my headphones and an incoming call comes in, it rings both speakers, I turn off the earphone and the upper speaker turns off with it.
Please help. Who has faced such a problem ?
Thanks.

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