Develop Bugs

Is my T-Mobile Note 2 refurbished? Please let me know what you think. Thank you.

I received my Note 2 a few days ago. I found no screen defects, although my volume button is loose (and was confirmed normal as per other XDA member's feedback). I have a tiny black marker above the earpiece on the bezel (also confirmed by another fellow XDA member), and I know it sounds like I have OCD, but $700 dollars is not little. Also, I should mention, I purchased my device without contract from T-Mobile on their website, and the retail box (pristine clean condition) came in a bubble wrapped bag instead of an actual box I was expecting. Lastly, while un-boxing, I noticed I didn't find any plastic clear tape to remove on the sides of the bezel like I did in the previous Note (International version). My Note 2 only came with the T-Mobile Logo on front and Plastic on the back cover. Today, I tried registering the product on Samsung's website, and came across the message that my phone's Manufacture Date is 11/30/1993.
Is whatever I described above something to be concerned about? Or am I just being too anal. What about the warranty? Is my device refurbished? Should I have purchased at a retail store instead? My phone apparently came from Kentucky (Origin on UPS Scan shows Louisville, Kentucky) with a pre-paid return label to Forth Worth, Texas.

Relax..... That's not a refurbished device. You can check under the battery and it will be listed as a refurb.
I had 3 Note 2's with Sprint before moving here. They all came the same way. There's no tape on the sides of the phone. Only the screen and and back cover are protected by plastic.
Sent from my SGH-T889 using xda premium

winlinmac001 said:
I received my Note 2 a few days ago. I found no screen defects, although my volume button is loose (and was confirmed normal as per other XDA member's feedback). I have a tiny black marker above the earpiece on the bezel (also confirmed by another fellow XDA member), and I know it sounds like I have OCD, but $700 dollars is not little. Also, I should mention, I purchased my device without contract from T-Mobile on their website, and the retail box (pristine clean condition) came in a bubble wrapped bag instead of an actual box I was expecting. Lastly, while un-boxing, I noticed I didn't find any plastic clear tape to remove on the sides of the bezel like I did in the previous Note (International version). My Note 2 only came with the T-Mobile Logo on front and Plastic on the back cover. Today, I tried registering the product on Samsung's website, and came across the message that my phone's Manufacture Date is 11/30/1993.
Is whatever I described above something to be concerned about? Or am I just being too anal. What about the warranty? Is my device refurbished? Should I have purchased at a retail store instead? My phone apparently came from Kentucky (Origin on UPS Scan shows Louisville, Kentucky) with a pre-paid return label to Forth Worth, Texas.
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I have purchased 2 notes from tmobile and they have both come in a padded mailer vs. an actual box. The inside boxes were sealed though, I had to slice through seals to open the box. I recall on the international version the back plastic actually wraps around a little to cover the sides, I think it was the same with the tmobile version as well. You can't rule it out entirely but it seems unlikely you got a refurb, in my opinion.

Thanks for the replies :good:, what about the power / volume button, little black mark, and most importantly, the manufacture date. Have any of you tried registering your devices yet? Please let me know. Thanks again.

winlinmac001 said:
Thanks for the replies :good:, what about the power / volume button, little black mark, and most importantly, the manufacture date. Have any of you tried registering your devices yet? Please let me know. Thanks again.
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Do you even have to ask? Consider the source, the world we live in for a moment. The fact is some devices are sold "New" even if they technically need be listed as refurb. If you feel so confused, instead of asking internet strangers about your own device, I'd return it online and buy one in store if it makes you feel any better. But at the end of the day it's just a cell phone
Sent from my SGH-T889 using Tapatalk 2

I'm not feeling confused; its really just the manufacturer date I am more concerned about. It might be just a cell phone to you, but $700 dollars invested into a machine like this is not little. The world we live in now requires most of us to think twice before we buy. Coming to the Note 2, Every Note 2 sold has minute issues like I stated in my first post. I might be just being OCD, lol. Also, It's a Samsung thing--QC at its finest.
bipoler said:
Do you even have to ask? Consider the source, the world we live in for a moment. The fact is some devices are sold "New" even if they technically need be listed as refurb. If you feel so confused, instead of asking internet strangers about your own device, I'd return it online and buy one in store if it makes you feel any better. But at the end of the day it's just a cell phone
Sent from my SGH-T889 using Tapatalk 2
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winlinmac001 said:
I'm not feeling confused; its really just the manufacturer date I am more concerned about. It might be just a cell phone to you, but $700 dollars invested into a machine like this is not little. The world we live in now requires most of us to think twice before we buy. Coming to the Note 2, Every Note 2 sold has minute issues like I stated in my first post. I might be just being OCD, lol. Also, It's a Samsung thing--QC at its finest.
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Hey I'm I'm your side I'm just saying more action less debate about your money...if I purchase something online and I have doubts I don't need to consult with strangers on what to do. As far as the device heck yeah return it and buy in store if it tickles your fancy, our see a doctor about your ocd. In regards to the manufacturer date..this is not the first nor last gadget to have a funky date some are more accurate others are internal...not a big deal.....this technology clearly didn't even exist back then, uncommon sense tells you it's just a Samsung filler, just a date they used. Even if the date was this year..who cares lol enjoy your phone
Sent from my SGH-T889 using Tapatalk 2

Watched a couple of unboxing videos on the T-Mobile version, there was plastic tape on the sides as well. I'm just guessing it varies by batch. Lol.
Anyway, too much plastic. I think thats the biggest flop of Samsung; Plastic
mowgie said:
I have purchased 2 notes from tmobile and they have both come in a padded mailer vs. an actual box. The inside boxes were sealed though, I had to slice through seals to open the box. I recall on the international version the back plastic actually wraps around a little to cover the sides, I think it was the same with the tmobile version as well. You can't rule it out entirely but it seems unlikely you got a refurb, in my opinion.
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I'll just contact Samsung, and confirm some details. It would be silly to return without knowing that everything described is normal on Samsung's part, lol.
bipoler said:
Hey I'm I'm your side I'm just saying more action less debate about your money...if I purchase something online and I have doubts I don't need to consult with strangers on what to do. As far as the device heck yeah return it and buy in store if it tickles your fancy, our see a doctor about your ocd. In regards to the manufacturer date..this is not the first nor last gadget to have a funky date some are more accurate others are internal...not a big deal.....this technology clearly didn't even exist back then, uncommon sense tells you it's just a Samsung filler, just a date they used. Even if the date was this year..who cares lol enjoy your phone
Sent from my SGH-T889 using Tapatalk 2
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My phone was manufactured last month, it was asking for IMEI not serial

winlinmac001 said:
My phone was manufactured last month, it was asking for IMEI not serial
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How you could entertain the idea that the phone was manufactured on 11/30/1993 in beyond me.

dkb218 said:
How you could entertain the idea that the phone was manufactured on 11/30/1993 in beyond me.
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:victory: I don't think OP actually thought the device was manu in 93 xD Probably just concerned it doesnt say 2011 or 12 like it should . lol
OP MADE IN CHINA is all you have to see to answer your questions about loose this or that . This isn't the first thread I've seen about loose buttons on this device. . China makes junk , period. We're kinda lucky as many of these devices function flawlessly from the factory. My and it apears few other radios were bad too I had to get a replacement . Fact is lot of these devices are OK. But chinese quality control just isnt on par with even korea or the phillipines.

Thanks AFAIK, everyone's buttons on the Note 2 are loose, even those Made in Korea (as per XDA Note 2 General Forum Members). I've had the Made in Korea Note and Galaxy S2 before and they both sucked in quality control and were Made in Korea. Its not country of manufacture, its Samsung and their best friend, Plastic. Why not just use rubber? Lol...
Some_dude36 said:
:victory: I don't think OP actually thought the device was manu in 93 xD Probably just concerned it doesnt say 2011 or 12 like it should . lol
OP MADE IN CHINA is all you have to see to answer your questions about loose this or that . This isn't the first thread I've seen about loose buttons on this device. . China makes junk , period. We're kinda lucky as many of these devices function flawlessly from the factory. My and it apears few other radios were bad too I had to get a replacement . Fact is lot of these devices are OK. But chinese quality control just isnt on par with even korea or the phillipines.
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winlinmac001 said:
Thanks AFAIK, everyone's buttons on the Note 2 are loose, even those Made in Korea (as per XDA Note 2 General Forum Members). I've had the Made in Korea Note and Galaxy S2 before and they both sucked in quality control and were Made in Korea. Its not country of manufacture, its Samsung and their best friend, Plastic. Why not just use rubber? Lol...
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mine arnt . thats the only thing on this phone that is ok . I guess your right on the samsung. I've predominantly used HTC throughout my smartphone experience. And their build quility is top notch . maybe Ill trade this thing for a one x or something. I mean the device itself is cool but .
Loose buttons , gps not working very well on more than a couple devices , terrible radios the fragililty of the device itself . I mean I cant tell you how many times Id dropped the MT4GS and I never had any problem with it.

1 think you a lemon ;P
Sent from my SGH-T889 using xda app-developers app

I've noticed quality issues on the Note 2, notably the bezel. The bezel is a throwback to the GS2 with the cheap electroplated plastic. Too easy to scratch, and out of the 3 or 4 I have had, most of them suffered from some sort of manufacturing defect. The GS3s bezel is actually constructed much beter, and I was hoping it would be the same. Instead it's identical to the Note 1 or the GS2.

I wonder how Samsung is able to sell something like this of very poor build quality. It's very shocking and insulting.

Very poor build quality? I have to disagree with you on that. They are built different, lots of plastic that's all. As far as I know anyway. My 3rd Galaxy phone model, and 4th total. I've never had an issue with any of them. However, for $700 I'd expect perfection regardless of where it's made. If you aren't happy definitely contact them.
G●Note~2 {Jedi X5}

winlinmac001 said:
I wonder how Samsung is able to sell something like this of very poor build quality. It's very shocking and insulting.
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What are you even talking about??

I've gone through a few Note 2s now (long story), but all of them arrived in a very thin bubblewrap bag, and had the back plastic wrap on loose/wrinkled/something. I'm not sure why that happens, but they were all new and unused. One had a power button that didn't work right, the other had a deep nick on the side (ironically, near the power button) - and that was painted so it was definitely a defect, and then another one had a bad speaker.
The 4th still doesn't sound quite as good as I recall the 1st sounding, but everything otherwise is great and fine so I'm sticking with that one.
Also, I think the front edge of the ring that goes around the sides of the phone has paint that chips, possibly? I think those with the white Note 2s could provide more info about that, because I also see tiny black specs there sometimes, but I can't tell if it's dirt/dust or just the paint, or what? It's really hard to tell since the grey ones are painted really dark hehe.
Awesome phones though!
Also noting: All of these were made in China, and one says rev 1.1 on the box and had a slightly clickier home button (made on 12/3 I think?) but all were virtually identical otherwise. They're really nice phones, just.. not HTC or Apple quality hardware-wise I guess.

Note 7 recall

Engaget is reporting a world wide recall of the Note 7 because of exploding batteries.
Hopefully they will also deal with the Gorilla Glass 5 problem too.
Shofar1

..

It seems a full recall of all phones sold. Hopefully they also replace the Samsung screen protector I bought with the phone

An official statement by Samsung.
"Statement on Galaxy Note 7
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Lets see what happens.

Ryland Johnson said:
..
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Thank goodness I haven't gotten my unit yet!!! Long business trips do have their benefits.
One interesting takeaway from the CNN story's the quote from the President of Sammy's Mobile Communications about how much the recall's going to cost: "it is a big amount that is heartbreaking." Looks like they're going to have huge write-offs.
Maybe they'll have to bin all the batches they're recalling and the suspect ones in inventory. Then there's the issue of lost sales and some people not wanting to buy even later batches because -- well, because you never know. I mean -- Google Pixel Phone Plus (or whatever it's called) -- here I come!!!
The problem with these metal and glass devices is they can't just open these things, replace the batteries and re-ship them. Those glass backs will inevitably break during the process. The colored foil behind the glass is also going to have to be replaced. Then there's the waterproofing...
I wonder if it's simply a battery flaw or a design flaw that causes the device to overheat under certain circumstances. Global recalls like this don't just happen unless there's a very serious issue, regardless of what Sammy's lawyers wrote in their official release. I've been buying smartphones since the early days and this is the only time I can remember a recall of this scale happening.
While it's nice that Sammy was so quick to address it, it's a damn shame because the Note 7 was their best device yet.
The irony is that if Sammy had insisted on keeping their plastic designs -- the same designs we crucified them for -- or maintained removable batteries in metal-framed phones (hello Note 4!) -- this could've been addressed with in-store battery exchanges. Again, that's assuming it's not a design flaw.

And I have such a good device too. None of this user created lag or battery drain.... Sigh.
Sent from my SM-N930P using Tapatalk

Interestingly me and a friend of mine have not had any of the issues mentioned here "yet" battery life is amazing and no boot loop. And we were also part of the pre-order batch.

I demand compensation for my Temperglass screen!!... everything else i could backup and transfer easily... i still have to fine tune a few other setting that dont let me "backup setting"

After this Samsung's recall statement will be known worldwide, IMHO the Note 7 reputation, confidence and appeal for the customers will be heavily affected....
Therefore I personally expect the announcement of the release of a new revised model, for example a Note "7s" with a Snapdragon 821 and 6 GB of RAM, very soon, just before Christmas time, to compete with new Apple's and Google's smartphones.

what if mine is ok ?
Sent from my SM-N930F using Tapatalk

You think we will have the option to change color of phone in recall?
Sent from my Galaxy Note7 using XDA Labs

judy.baby2013 said:
what if mine is ok
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What if it is not? :fingers-crossed:

This is scaring me at the moment... I was one of the first to get this device in the world during it's release in Dubai.
Sent from my SM-N930FD using Tapatalk

alltaken123 said:
What if it is not? :fingers-crossed:
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That's actually a great point. I love my phone, it's performing perfectly, but you don't just do a worldwide recall because a couple people used a bad charger. They were able to recreate it.
It is sad, this is undoubtedly the best phone Samsung has ever made and it's going to be a financial and PR disaster. On the other hand, those of us who stick with it will probably get a 2nd promotional item haha.

Really sucks but yeah hopefully they will give us something free for the inconvenience or some money for the screen protectors everyone has already purchased and put on the phone...
Feel bad for them though and all of the bad pr. This is an amazing phone and I love it. I guess they will be taking quality control much more seriously in the future (they should have originally since it is the most expensive phone ever).

The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...

RandyKaoss said:
The phone is still to be released in the UK, was due to be released today I think. The recall will probably delay that by quite some time.
Hopefully Samsung can narrow the problem down to a specific set of serial numbers. A global recall is very unusual, and does perhaps point to a design flaw rather than the batteries.
Apple will be enjoying this...
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Today was the official date, but Carphone Warehouse gave me my N7 on Tuesday!

It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?

DITTO on the Screen Protector issue!
It was so dang hard to find my genuine samsung screen protectors, not to mention the cost. It came with two but used them both already since both my wife and I have the same phones. Right after I finalized my purchase from ebay (the only US seller I've found period), the guy jacked the price from $16.99 to $99 and then to a clown-shoes $299. The samsung SP is actually curved and, IMO, feels great. Hopefully I can get them to pony up a replacement set.

Femmetechstic said:
It's great that they're doing it but also.... uuugh, why
Also, can you imagine the after work drinks over at Apple today?
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I bet Apple (and Samsung) have failure lights around the building that flash when theres a fail...
Apple will send everyone home early today!

Samsung causing irreparable harm. End of an era? Perhaps.

In spite of my best intentions, and really attempting to remain loyal to Samsung during a decidedly rough time for the company, I am being completely abandoned by Samsung. Do they care? Not at all. Do they think the loss of one (more) customer is significant? It would appear not. That attitude is not really great, but it's understandable. If we, the consumers are in a bad way over this, and we certainly are, depending on your particular circumstances, then it's not hard to imagine how messed up thing must be for those Samsung employees that are dedicated and we rightfully proud of the N7.
It's a nightmare for all. That being said, we the living still have to work and play and go on with our lives. I sat on a fence for a week, just paralyzed - I was in denial, I realize; "this can't be... it just can. not. be...
But acceptance is one of the steps I think, and with that in mind I came up with a plan. Trading the Note 7 for an S7 or S7 Edge was not an option. I already HAVE an S7 (work phone) and an S7 Edge (personal phone that I kept when upgrading to Note 7. Besides, neither is a Note. I sold my Note 4 when I got the N7. The S7 Edge is a beautiful phone. It's just not a NOTE. Different usage case.
So I decided, with my options disappearing, that a Note 5 was the best (least worst?) option available to me, as sad as that appears. The Note 5 has the newer build methods and materials, though it's not as balanced, nor as slick as the Note 7 was/is (or as slippery) and I sure don't have to list why it's a weak substitute in this space, but it IS the closest thing to a N7 in a Note Series phone. So I decide to bite the bullet and live with half the internal memory, no water resistance, a smaller battery (but not prone to meltdown at least) etc.
Guess what? No Note 5 to be had. There's obviously SOME around since a guy posted that Verizon got him one for about $375 or so - but AT&T? Nope. Nada. They must have divested themselves of them knowing that NOBODY would want one with the N& selling alongside it. Whoopsie. Bad call. Note 5 would be more popular today than when it was new on the market.
So I tried Samsung. Thinking I would give them a really hard time and hopefully get them to GIVE me one until a new model - ANY new model phone comes out. I have gotten stuff in the past when a company is trying really hard to keep customers.
Guess what? No Note 5 to be had here either. SAMSUNG got rid of them all, at least all the ones in the sales channel. So both AT&T and Samsung can't get me ANY model note phone, including prepaid devices or refurbs (why the rep thought she could find a Prepaid Note 5 is a joke in itself.
To add (another) insult to (yet more) injury, the AT&T rep tells me "You can use the S-Pen on the S7" I kindly explain to her why that is not so, no Wacom digitizer, thus no S-Pen, but she INSISTS! Sher READ IT SOMEWHERE (therefore it MUST be true, right?) So, since I HAVE an S& and 2 S-Pens (one kept back from the 1st N7 recall) I tell okay, let's TRY IT! HEY! Guess what? (I say that a lot here, don't I?) It DOESN'Y WORK! WHAT A SURPRISE! I am SO disappointed. But she tells me (wait for it) You must be doing something wrong. My documentation says a stylus works with the Note 7. FACE PALM (when what I feel like doing is reaching through the phone line and (expletive deleted)
So yeah. Truly without a viable option. And the sad part is, I didn't even WANT the damn Note 5 very much, but was willing to make the best of it, AND stay loyal to Samsung, and buy yet ANOTHER Samsung Phone next year. They keep this up they will be competing with HTC and Motorola on phone sales again. You can't stay at the top of the tier when you a) have no product to sell at that level, and b) Give your (potentially loyal) customers no way to remain so, despite their willingness to work with you.
Based on these realizations I have to believe Samsung will reap exactly what they are sowing today which is big losses of sales, loss of market share, and loss of loyal customer base. It doesn't get much worse than that. But fret not. Even these extremes wouldn't send me over the dark side of the apple.

Note 5's for ATT are everywhere. Have you looked at Amazon lately? BH Photo?
My search was really fruitless. No Verizon Note 5's anywhere except at Verizon, where I would have to pay as much as the Note 7 costs while simultaneously losing my Upgrade status and be stuck with it for 24 months to boot.
So I feel for you but only half as much as I feel for me.

Yes but I need AT&T to GIVE the NOTE 5 to me. I dont want to buy one, lol! I would, under the right circumstances give up the NOTE 7 (sob!) but there's no way I am using up an upgrade or the GO TO on an N5. It has to just be a placeholder, not a replacement for N7.

Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell them you had called earlier (a little white lie) and you had been on hold with that department for an hour or so and got disconnected and nobody has called you back.
I know of 13 people personally that have used that method to get a full retail refund of the purchase price on their Note 7 devices: 5 of them with AT&T, 4 of them with Verizon, 3 with T-Mobile, and 1 with Sprint. How do I know? Because I gave them that number and those instructions last week after I saw the number posted over at Reddit with the same info and instructions.
Now, as of this minute Samsung might be doing things a bit differently, I don't know, but 5 (2 from AT&T, 1 from Sprint, 1 from T-Mobile, and 1 from Verizon) of those 13 people I provided the number and info too already got their refunds this week (they told me when their checks arrived). They also returned their devices to their carriers and were told to either keep them or wait for Samsung to send the return packaging.
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).

I read the other day that the Note is only good for about one or two percent of their phone sales, so while it bites, it's probably not biting them as much as it should be, resulting in a general feel among people that they don't care. Or that's my guess at this point.
Sent from my SAMSUNG-SM-N930A using Tapatalk

br0adband said:
Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell ...
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).
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Thanks for your thoughts, I appreciate it, but I think you may have missed the entire point of my long winded tale... I don't WANT a REFUND. AT&T will give me a refund, take back the device, shut down the extra line I assigned it and all that. None of which helps me in any way. What I need is a NOTE PHONE. Having sold my perfect condition NOTE 3 and Note 4 after grabbing the Note 7, I have nothing to fall back on and no way to GET a NOTE PHONE. Having a refund leaves me without the phone I need and no reasonable replacement. Thanks anyway, though.

So you're trying to get a Note 5 for free? You think they're just going to do that? After all of this mess?
You said AT&T couldn't find one to sell you... so what is is, you are trying to get one for free, or you can't find one to buy? Apparently you CAN buy one. https://www.amazon.com/Samsung-N920C-Factory-Unlocked-Galaxy/dp/B013WACF4S?th=1

This has sucked for everyone affected. Personally I've been through two Note7's and ended up with a S7 Edge. If I wanted a S7 Edge I would have pre-ordered it when it came out. I stuck with Samsung because I use their features across all my other Samsung devices. Those devices include a NotePRO 12.2 (my laptop), Note 10.1 2014 (retired - now primarily my TiVo remote), Galaxy View (my portable home and away TV), and Gear S2. I use SideSync, S Note (including the Windows app), Scrapbook, Samsung Link, Samsung Pay, and Samsung's browser (ad free w/o root) and wasn't prepared to give those up. My non-Samsung device choices on AT&T amount to the LG V20 (too big for its screen size, not enough sizzle) or iPhone 7 (I'm not changing eco-systems). So I'm keeping the S7 Edge until the S8 comes out which will most likely be a Note7 with beefier specs and no S Pen. I'll hope for a Note8 in the fall and then I'll move from the S8 to it.
Like OP I had Note5 I was fine with. If the Note7 never came out I would have kept it and waited for what followed the S7-series. I do like the S7 Edge though and like the edge features I grew accustomed to on my time with the Note7. Since I do use S Note heavily I picked up a Tab A 8 with 4G and S Pen that I imported from Malaysia. It's a nifty small little tablet that's great for taking notes and it's on 6.0 so has the Note7's S Pen features. When I only want to carry one device I forward my calls from my S7 Edge to it and I can send and receive MMS on it using AT&T's unified messaging.
So I've exchanged phones three times, have a phone I wouldn't have chosen, and had to buy a tablet I wouldn't have needed. Sh!t happens. Samsung didn't want what happened to happen and neither did AT&T. I'm loyal to Samsung and Note devices especially so I'm just rolling with it. Of the over a dozen Samsung devices I own or owned this is the first time I've been let down. Assuming this incident has taught them humility their future products will be the best designed, best tested, and best QC'd on the market.
It is what it is.

Wow this thread truly makes my head hurt....
Let me make sure I get this right.
You are fully aware you can get a refund... for the FULL RETAIL AMOUNT of the phone, but don't want to do that, because you want AT&T or Samsung, to give you a Note 5... as a matter of principle???
There are PLENTY of Note 5 devices available for sale, at a MUCH lower price than the Note 7.
So you are UNWILLING to get a refund, and use that money to BUY a Note 5, and use the rest of the money for whatever you want.
This makes Z. E. R. O. sense. Please tell me I am missing something here, but getting around your generic rant and getting to the details was a bit difficult. End of an era? Like others have stated, the Note is a small percentage of their total sales. Until S7s and S7 edges start catching on fire, the era will continue just fine.

svache said:
I read the other day that the Note is only good for about one or two percent of their phone sales, so while it bites, it's probably not biting them as much as it should be, resulting in a general feel among people that they don't care. Or that's my guess at this point.
Sent from my SAMSUNG-SM-N930A using Tapatalk
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I read the other day that the Earth is in fact flat and not round after all <- True story!

The Phone Company said:
I read the other day that the Earth is in fact flat and not round after all <- True story!
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Thank you for that insightful contributing post.

poor_red_neck said:
Wow this thread truly makes my head hurt....
Let me make sure I get this right.
You are fully aware you can get a refund... for the FULL RETAIL AMOUNT of the phone, but don't want to do that, because you want AT&T or Samsung, to give you a Note 5... as a matter of principle???
.
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I can understand their point because I have gone through the same dilemma.
I had a Note 4 I was relatively happy with, but starting to get long in the tooth. I tend to get a phone every 2 versions if the new version is reasonable (so went from N2 to N4 for example). I never considered the N5 as I have a pretty full SD card and no way am I giving up running that.
So the N7 specs came out, and it was everything I wanted. Fork out the huge $1350au and pre ordered it. The rest of that chapter is well known (2 perfect Note 7s in 4 weeks).
Now, with what is assumed to be total abandonment of the Note 7 series, what are my options?
1-full refund-ok, but then I need to get a phone (N4 is now being used by my wife)
2-S7/S7E with gift card style refund ($450/$350au).
I forked out the $ to upgrade to a phone I really wanted. Now I have to still lose some of those $ to get a phone I never really wanted, nor would have considered.
The only resolution I can see is to have Samsung provide a loan device and re-release a Note/SPEN model again with SD card ASAP, or allow the cheap purchase of an inferior model and a discounted purchase of the new model when it becomes available. I will certainly be somewhat out of pocket over all this, plus not being able to use the phone I really was wanting to buy.
I have decided instead to get the closest phone to the N7, the S7E, with the Samsung offer in au it is basically getting it for $100 less, and hopefully it will have good resell value when the next N series comes out (but I haven't sold a phone in a long time now, always handy to keep older phone just in case!)
I never certainly planned to buy two new phones so soon!
I think buying the N5 at this stage is a massive compromise for most (esp with so little on board storage and no SD slot), I would think anyone taking this route now is doing it temporarily to keep them going to the next N release and thus 2 phones purchased when really they were after just 1, thus why we get all these threads. The N7 is almost perfect, anything else is a compromise until the N7 comes back into sale again (as N6+ lol).
Sent from my SM-N930F using Tapatalk

I will still buy another samsung phone most like the next s8. Yes, i need to return the phone twice. But i got a few valuable free gifts. And got a full refund at the end. Not even iphone will do that. If you do the math, Samsung basically just gave me a travellers charger, a wireless charge, a power bank for free. So, why not getting the s8 next year, you won't have anything to lose

br0adband said:
Just to ask:
Have you tried calling Samsung's Note 7 department based in Colorado? The number is 855-291-6255 - no matter who you first speak with ask for the Note 7 department in Colorado. If you get any grief over it tell them you had called earlier (a little white lie) and you had been on hold with that department for an hour or so and got disconnected and nobody has called you back.
I know of 13 people personally that have used that method to get a full retail refund of the purchase price on their Note 7 devices: 5 of them with AT&T, 4 of them with Verizon, 3 with T-Mobile, and 1 with Sprint. How do I know? Because I gave them that number and those instructions last week after I saw the number posted over at Reddit with the same info and instructions.
Now, as of this minute Samsung might be doing things a bit differently, I don't know, but 5 (2 from AT&T, 1 from Sprint, 1 from T-Mobile, and 1 from Verizon) of those 13 people I provided the number and info too already got their refunds this week (they told me when their checks arrived). They also returned their devices to their carriers and were told to either keep them or wait for Samsung to send the return packaging.
It sure can't hurt to give 'em a call and see what happens. If you're successful and you get the refund congrats, now you'll have money to go buy whatever phone you want (given that if you were under contract with the Note 7 purchase you'd be paying that off if required, some carriers are just writing off those losses at this point).
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I seen the reddit site where people were talking about this refund process. So you know people who have confirmed getting a full retail check back already? I wanted to take this route with my sprint note 7 but I didn't want them to de activate my phone once I call to get the box sent. Rather it be blacklisted once I take it off my account when I get the return box.

As stated, the 13 people I provided that info to were "OK" with getting the refund from Samsung. Since I made that post one other person got their check already as well so it seems to be the course to take. Samsung might change things as I mentioned so the only way to know is call it and see what happens.
Can't speak for any blacklisting going on, all I keep hearing are rumors and the occasional report from someone that says their device has been blacklisted but there never seems to be any way to verify those stories. If the carriers actually publish statements that they plan to blacklist the Note 7 (which is within their rights to do since it's their networks) then I'll attach some more credence to it at that time but I don't expect it anytime soon if it ever does.
Samsung has said they'll accept returns through December 31, 2016 so, after that we'll see what happens with the carriers too I guess.

it's sad it's come to an end

This is the last message I will type with my Note7, after I finish this I will wipe and put it in its box for collection tomorrow. Every item lovingly wrapped in its original packing and lables perfectly packaged looking like the box was never opened.
Do you think Samsung would mind if I kept the ota adaptor?
Also do I just hand over the Note7 box or should I wrap it in something?
I will now see some of you in the one plus 3 forum or next year if Samsung can convince me to go to a note8 I will be there.
Weather your keeping or returning I wish you all the best.
M

I'd keep everything but the phone.

teegunn said:
I'd keep everything but the phone.
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I thought you had to return everything in the box?
I would love to keep the accessories. Just don't want to mess up refund etc

I am pretty sure a lot of people just sent the phone in and kept the accessories. I know that's what I am going to do. I doubt there will be anything said or done about it. Hell, I spent hundreds on accessories for my Note 7 that will be useless once I turn the phone in, so it is a very small thing to keep the charger and cord IMO. Doesn't nearly make up for all I lost in the big picture.

ooMoo you don't say what country you are in but from what I remember of your previous posts you are UK based like myself.
I've returned both the original and replacement phones. Each time I only returned the phone (the first one I even kept the Spen as a spare for the replacment) and have had no problems and now received my refund from Samsung.
It's not like they can do anything with second hand accessories, they'll just become more landfill. Be eco-friendly and keep them!

TomTanderson said:
It's not like they can do anything with second hand accessories, they'll just become more landfill. Be eco-friendly and keep them!
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I'm sure the bits would come in handy. I just hope if I do keep a few bits I'm as lucky as you when they check.

it all depends if they check, O2 actually commented on the fact I never put the USB lead and S-Pen nibs in with the first replacement, ended up they did want them when I said they were welcome to send someone to pick them up like they did the phone. with the final return they wanted the Gear VR back I was going to send it back I have no use for it any more, the courier refused to take anything more than the phone in the box, I had to wait over a week after them getting the phone collected before I could even get them to remove the Note off my account so I could get another phone, during that time they complained about the Gear VR not being there so I offered to return it to a store or send it back if they sent a paid packet but they decided it didn't matter so they obviously had the phone it was still about another 4-5 days before I could get them to remove the phone from my account by that point I had got a a Pixel XL from EE and told them they could go fornicate with a rusty pole.
but then what can you expect from the firm that once told me 3G was a failure and no one would ever use it.
so what you have to send back depends on the firm you got your phone from and how crap and unhelpful they are.

Samsung does not care about anything but the phone. Not the stylus nor the accessories nor the VR or SD card or Gear Fit2 that were issued on promotion.. They do not care if you take a hammer and smash the Note7 to bits. They just want the Note back so they can check it off the list and send it to a recycling firm.
IF you run into some shady sellers that require you to produce the Promo items or accessories know that they only want to be able to profit from your gullibility or the goodness of your heart.

ooMoo said:
This is the last message I will type with my Note7, after I finish this I will wipe and put it in its box for collection tomorrow. Every item lovingly wrapped in its original packing and lables perfectly packaged looking like the box was never opened.
Do you think Samsung would mind if I kept the ota adaptor?
Also do I just hand over the Note7 box or should I wrap it in something?
I will now see some of you in the one plus 3 forum or next year if Samsung can convince me to go to a note8 I will be there.
Weather your keeping or returning I wish you all the best.
M
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Damn mate. I feel ya.
I have to return mine tomorrow too. And although I've already moved on to the LG V20, it still hurts prepping it for return. It's like losing your first love, you can't quite get over it completely.

Yeah... The note 7 was probably the perfect phone
I myself have moved to the v20 and am loving it. But I still remember my note 7 days...
Anyways, they let me keep all the accessories.. Cables, charger, adapters.....

Oh yeah, I'm definitely keeping the rest. Just returning the phone.
Especially the S Pen. I'm just gonna get maybe the Note 8.0 pre-owned, and then use the S Pen on it.

That's it for me. My Note 7 has departed. Feeling depressed now.

Don't feel so sad. If you can wait for Note8, it will be thabomb . OK, bad joke. But those that say Note8 should be amazing are probably right because Samsung needs to get their reputation back badly.

BozQ said:
That's it for me. My Note 7 has departed. Feeling depressed now.
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I know the feeling very well. It sincerely does pi55 one off. Such an incredible device and we can't own it? Rather surreal.
Been one hell of a ride. Oh well we must all look to the future with the hope the Note 8 will be another dream mobile.
Ryland

whoofit said:
Samsung does not care about anything but the phone. Not the stylus nor the accessories nor the VR or SD card or Gear Fit2 that were issued on promotion.. They do not care if you take a hammer and smash the Note7 to bits. They just want the Note back so they can check it off the list and send it to a recycling firm.
IF you run into some shady sellers that require you to produce the Promo items or accessories know that they only want to be able to profit from your gullibility or the goodness of your heart.
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Click to collapse
Carphone Warehouse here in the UK are the country's biggest mobile phone supplier. in addition, all the Samsung stores in the UK are in fact staffed and run by Carphone Warehouse.
Carphone Warehouse insist on you handing the GearVR over.

I got my fire proof box to send my phone back a couple of days ago. I only put the phone in the box. I even kept the s-pen for my next device that it might be compatible with.

Chippy_boy said:
Carphone Warehouse here in the UK are the country's biggest mobile phone supplier. in addition, all the Samsung stores in the UK are in fact staffed and run by Carphone Warehouse.
Carphone Warehouse insist on you handing the GearVR over.
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Well, I did say Samsung. How is it possible to fit the VR headset into the ceramic box they send for recovery? It isn't.... Are they sending a shipping container for the VR headset? I doubt they are.
So, Samsung only cares about the phone getting returned like I said. Whatever this other company wants is above and beyond the recall process and they just want to make some flow. Remember, the VR headsets were subsidized by Samsung and no one else....

Sadly my ride with the note7 is coming to an end. I got my Axon 7 which is a very nice phone. Not a note7 but it looks and feels nice.

Chippy_boy said:
Carphone Warehouse here in the UK are the country's biggest mobile phone supplier. in addition, all the Samsung stores in the UK are in fact staffed and run by Carphone Warehouse.
Carphone Warehouse insist on you handing the GearVR over.
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Click to collapse
Same here. If by any chance a customer didn't return to the store every single thing in the box etc, Samsung charged the store. My store was so angered by the attitude over the VR that the STORE gave me a VR themselves FOC.
The Samsung importer in this country is awful.
This is one major area I think Samsung Korea should have cleaned its act up by making one rule across the globe for returns.
Knowing UK consumer laws are stiff I would suspect, I don't know, that the VR as a free 'gift' would not be required to be part of any return. I would think a visit to ones local CAB and a chat with one of their legal reps would soon sort that out?
Ryland

Ryland Johnson said:
Knowing UK consumer laws are stiff I would suspect, I don't know, that the VR as a free 'gift' would not be required to be part of any return. I would think a visit to ones local CAB and a chat with one of their legal reps would soon sort that out?
Ryland
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Or.... One could be selfish and not invest any more free time into this matter by driving to a physical storefront, waiting in queue, spending gas or transit fees AND ENDANGERING EVERYONE AROUND THEM by carelessly transporting these DEADLY devices through the public thoroughfares and simply say ....come and get it.
That would show just what you need to return or not. heh heh heh

Question Screwed By Package Delivery Company

The title says it all. Google decided to use 'Ontrac' as the company to deliver my 6 pro. And as you might expect, it they decided to mark it as delivered.
A few days ago, after i saw my package shipping email, i decided to look up reviews on Ontrac on Reddit and other various forums.
A downright litany/fukkton of people were complaining that Ontrac marked the package as delivered, when they never were. Packages seem to grow legs and disappear with this company. This gave me deep core cringy anxiety once i saw this.
Now....... I'm pissed, because i can't even reach Google, because of the INSANE wait times for calls and online chat. I'm beyond upset, what a complete sh1tshow.
Please request to have another company deliver your pixel. Stay a mile away from Ontrac.

has your package been stated as delivered? wasn't clear by your post....

Burt Squirtz said:
The title says it all. Google decided to use 'Ontrac' as the company to deliver my 6 pro.
A few days ago, after i saw my package shipping email, i decided to look up reviews on Ontrac on Reddit and other various forums.
A downright litany/fukkton of people were complaining that Ontrac marked the package as delivered, when they never were. Packages seem to grow legs and disappear with this company. Now I'm pissed, because i can't even reach Google, because of the INSANE wait times for calls and online chat. I'm beyond upset, what a complete sh1tshow.
Please request to have another company deliver your pixel. Stay a mile away from Ontrac.
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Click to collapse
Edit: forgot to type that my package was indeed marked off as delivered. But of course it wasn't.

mccabeross said:
has your package been stated as delivered? wasn't clear by your post....
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Of course it was marked off as delivered. Otherwise I wouldn't have bothered to type this.

In the modern world of shipping companies dropping and running, its a GREAT idea to put a motion sensitive security camera of some sort to catch the front of your property.
I use some generic high resolution IP cameras and a Zoneminder server.
If there is ever a claim that a package was delivered, you just need to find the footage applicable for the time they claim it was delivered. If none exists, then they obviously didn't deliver.
I've caught all kinds of weird stuff, like a delivery ape literally THROWING a package marked "fragile". Also a neighbor from across the street trying to sneak a couple of extra bags onto my driveway, and after I had a little chat with him, sneaking it onto OTHER people's driveways.
Note: it was an old guy, and I actually told him that it was OK, just give me a call first so I know its him and not someone from the other end of town throwing out body parts

Similar situation with Best Buy. Had I known, I would have done in store pickup. Now mine is "an event has delayed your delivery". I guess on the plus side, it hasn't officially been stolen yet.

Norma Stitz said:
Similar situation with Best Buy. Had I known, I would have done in store pickup. Now mine is "an event has delayed your delivery". I guess on the plus side, it hasn't officially been stolen yet.
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OMG. Still nothing on my stolen/vanished p6p. I had to order one off eBay, and on top of that miraculously, an hour later found a 256 stormy black at best buy that will be delivered on the 3rd! I got completely scalped on the eBay pixel.
I have learned a valuable lesson. Don't get phones shipped to your house guys.
1) Always get doorbell camera security system for your package delivery doors.
2). Try everything in your power to get packages routed to 'in package store pickup', and DO NOT use sketch package delivery companies like OnTrac!