My new VZW Galaxy Nexus has been occasionally entering a mode where it will not receive any phone calls.
The problem is corrected once I initiate an outgoing phone call.
The outgoing call connects immediately, is clear, and has no issues at all. If I then hang up and try calling the device it will ring immediately and work perfectly.
The problem tends to occur a couple of times per day. I've not found a direct trigger for it.
When the problem occurs, IP network connectivity still works perfectly. I can ping from the device, browse FTP sites, and run a speed test. Using the speedtest.net app (while the phone is unable to receive calls), I'm seeing 26mpbs down and 18mbps up (just like I would if the phone was working).
Powering down and then powering up the device does not correct the issue. Adding a battery pull while the device is powered down doesn't help. Once booted, the device will still not receive calls until you make an outgoing call from the device.
Phone is bone stock. Is not and has never been rooted or modified. Purchased on launch day. Indicated signal strength is great, and service in my area is very good on both 3G and 4G.
There's no indication whatsoever of an issue other than friends later notifying me that I was unreachable.
I believe text messaging may be halted as well, but have not verified this.
Verizon has no idea, indicates everything is provisioned correctly. Device was activated by a VZW store.
Any suggestions or reports of similar issues would be greatly appreciated. I can still take it back to Verizon and replace it with a new item (and I probably will).
I've seen a story of a guy who upgraded to the gnex but left his old phone turned on and used it as a bedside clock. He was saying he wouldn't receive any calls. He powered off his old phone and was then able to receive calls. Seems like a long shot but maybe your having the same problem.
Sent from my Galaxy Nexus using XDA App
Maybe your phone can automatically detect when someone you don't like is calling
Has anyone seen John Connor?
xxprodigyxx11 said:
I've seen a story of a guy who upgraded to the gnex but left his old phone turned on and used it as a bedside clock. He was saying he wouldn't receive any calls. He powered off his old phone and was then able to receive calls. Seems like a long shot but maybe your having the same problem.
Sent from my Galaxy Nexus using XDA App
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Thought this was the case as well after a Verizon tech suggested it. In a rare event, I actually picked this phone up at a VZW store and they activated it for me (while my previous phone was remained on).
Since then I've turned off the old phone (and left it off) and rebooted the Nexus immediately thereafter. The problem still occurs at roughly the same interval.
I actually do a lot of switching between phones for development work, but have never seen this before. Then again I always *228 it myself where the "old" phone has to be turned off.
I just experienced this problem today for the first time. I didn't realize my phone was unable to receive calls until my Gmail account notified me that I had a bunch of voicemails waiting. Then as soon as I made an outgoing call, I had about 12 text messages deliver to me. The weird part is that I was still receiving Facebook and Twitter notifications during this time. I haven't been able to replicate the problem again, but it has happened to me as well. Very weird.
My only hunch is that earlier in the day I was out in the middle of nowhere where my signal was dropping in & out and perhaps when I came back to the city, the network didn't connect properly? I don't know if that's even possible? Also, could my home wifi network be interfering somehow?
I have tested it since I made an outgoing call and now people are able to text me and call me, so it all seems back to normal. It's a very odd problem indeed.
I had the same issue this morning and its funny because I just turned my old phone on last night and that could be the problem
Sent from my Galaxy Nexus using xda premium
I've had a Galaxy Nexus on Verizon for a couple of weeks now and noriced this problem early on, but only in the evenings and night. I stumbled upon this thread looking for a solution. Thanks tliebeck for mentioning it.
I was using my old OG Droid as a bedside clock. In the evenings, after getting home from work, I place the Galxy Nexus on the same bedside table as my old cell phone.
Then I saw xxprodigyxx11's response (thanks, btw!) and tried turning off the old phone. Sure enough, my Galaxy Nexus hasn't missed a call since. It seems to be proximity related, since I was receiving calls just fine on my gnex at work even with my old phone on at home; I'll have to do more testing on that to see just how far apart they need to be.
Sorry that did not work for you, tliebeck.
There is very little information on this situation out there, so I am grateful for the help here. Hopefully someone can come up with a more permanent and universal solution.
Good to know I'm not alone, thanks all for posting!
Still a major issue here.
Took the device to a VZW store and had them replace it with a new one. Problem still happens in exactly the same fashion. They did reuse my SIM card.
Phone seems to do it about every day lately. I've had two calls to VZW level 2 tech support. First guy tried changing a bunch of account settings around, to no avail. Second guy thinks it's a bad SIM card, I'll be heading to a VZW to get a new one of those today, but am doubtful that it will be effective.
The fact that this works across battery pulls and on two different phones just plain screams network or firmware problem.
I had the same issue. First swapped out my 4g sim card...worked OK in store, after being home for 45 minutes it did the same thing again...wouldn't accept calls until an outgoing call was placed. Drove back to Verizon and was able to reproduce the issue in the store. They replaced it with a brand new GNex and haven't had the issue since (a couple weeks). Good luck!!
Sent from my Galaxy Nexus using XDA App
Had the SIM card replaced a couple days ago, today it's doing it again.
Based on the responses here, I think this issue may be quite widespread and many people aren't realizing it because it's intermittent (every one/two/three days) and is cured if you place an outgoing call (with no indication there was ever a problem).
For me at least, a replacement new phone, new SIM card, and various account updates have had no effect.
tliebeck said:
Had the SIM card replaced a couple days ago, today it's doing it again.
Based on the responses here, I think this issue may be quite widespread and many people aren't realizing it because it's intermittent (every one/two/three days) and is cured if you place an outgoing call (with no indication there was ever a problem).
For me at least, a replacement new phone, new SIM card, and various account updates have had no effect.
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Not to belittle your problem, but 3-4 people having an issue =/= "quite widespread."
When you say its not accepting a call, do you mean all calls go straight to VM, don't ring at all, or the call isn't going through(I.e. other person sees call failed)?
Sent from my Galaxy Nexus.
unremarked said:
Not to belittle your problem, but 3-4 people having an issue =/= "quite widespread."
When you say its not accepting a call, do you mean all calls go straight to VM, don't ring at all, or the call isn't going through(I.e. other person sees call failed)?
Sent from my Galaxy Nexus.
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The reason I think it's not an isolated issue is because very few people are going to notice and correctly identify the issue. It's a new device (small userbase), and the more frequently you're placing calls the less likely you are to notice it. It's intermittent with what appears to be an interval of at least a few hours up to a day or more.
The calling party will either go straight to voicemail or experience between two and four rings before being routed to voicemail.
I suppose I should chime in and saying I'm having this issue also. I've found that toggling airplane mode on and then off restores ability for me to receive calls. This is a particularly bad problem for me as my wife is pregnant. She was PISSED the other day because she thought I was ignoring the 6 back-to-back calls she made. I first thought it was a google voice issue but it wasn't. I verified by calling my actual cell number once I caught it in this "mode" again today. Until we figure this out, I have the luxury of being able to add my work cell to the list of phones that GV rings so that I don't miss another call from her. That's actually how I discovered the GNex was in that "mode" again.
The comment about the previous phone is an interesting one. I also use my old phone as a nightstand deskclock and alarm clock. I will try throwing that one in airplane mode for awhile and see if that fixes anything. I don't believe it to be a proximity issue though because my GNex has entered this mode while I was at work and the old phone was at home. It's a half hour drive and there's a mountain in between.
-Josh
I also think that more people could be having this issue without knowing at all which would lead to less complaining. The caller just thinks the receiver is just too busy to answer and leaves a message. Unless you don't get a really important call that a wife/friend complains heavily about, one would never know.
I had purchased a new GNEX a few days ago and I had a really strange problem where the phone would work (receive / make calls) for about 10 minutes, then the radio would just stop working.
Wait a few minutes, and it would come back to life.
Since it was new, I took it back to the Verizon store and they tried to claim it was due to some software issue that was being fixed in the next two weeks, but I disagreed.
Ultimately got a new GNEX and haven't had the problem since. Seems like maybe there is a bad batch out there with faulty radios?
I don't have anything to add except to say that my father's HTC Raider/Vivid did the same thing last night, and it was spooky. I phoned him a few times, and it went straight to VM every time. As soon as he placed a call, all the VM notifications came flooding in, and his phone could receive calls again.
My guess is that it is a quirk with the way 4g is authenticated. Since it's a new type of connection (requires sim card instead of esn) there's some kind of glitch where the old esn isn't fully un-registered with the network. Does your dad also use an old 3g phone as a deskclock or anything?
Me Too! Galaxy nexus stops receiving calls until I place an outgoing cal
Hi,
This is my first post here. Just wondering if this has been resolved? My Gnexus was on all day Saturday, Sunday and most of today without receiving a call or a text. When I called out it started working, but none of the incomming calls in my voicemail showed up in my log. No text messages were received either. Thanks for starting the thread.
pcnerdman said:
Hi,
This is my first post here. Just wondering if this has been resolved? My Gnexus was on all day Saturday, Sunday and most of today without receiving a call or a text. When I called out it started working, but none of the incomming calls in my voicemail showed up in my log. No text messages were received either. Thanks for starting the thread.
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Do u have a phone that used to be on that line turned on?
Sent from my Galaxy Nexus using XDA App
Update: have not had this issue come up again since i put my old phone in airplane mode. I always wait for both of my gv phones to ring to ensure this problem is resolved.
Sent from my GalIaxy Nexus using XDA App
This issue is not exclusive to the Verizon Nexus. I have the GSM version through TMobile and quite often (several times a week, maybe more) my phone just stops receiving text messages. I can't even make outgoing calls.
So now, periodically throughout the day I call Google Voice to see if it works. If I get my own voicemail I know that I'm still receiving text messages. If it doesn't connect, then I have to turn on airplane mode, then turn it off again, and the network comes back.
During the outage I still show full bars over 3G.
It's so freaking annoying. I thought the latest update to Android would fix it, but it didn't. There's a Google thread on this too:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=34ad876196cb21c4&hl=en&start=40
I have this strange issue, where i am unable to make calls using my new Galaxy Nexus!! It's so annoying especially as Vodafone tech team have no idea whats wrong.
Model: Galaxy Nexus
SP: Vodafone
Build: 4.0.1 ITL41F
If i turn my phone on, and DO NOT attempt to place a call, i can receive calls, send txts, use WiFi etc etc, the issue only occurs when attempting to make a call. The phone dials for a few seconds, then drops saying that i have lost signal and no longer am connected to Vodafone network.
I only got the phone on Fri 30th Dec and to my knowledge this fault has been their ever since.
I am really stuck to why i have this issue (my Samsung Galaxy works fine where i am), and am using the same SIM card (sim is about 5 years old though)
Anyone had this, or know of a solution, your help is much appreciated!!.
Not had any problems with calls and I have exactly the same phone build on the same network, have you been able to make any calls on the phone?
No, not as yet...I cant remember whether or not i placed a call on the day i got it (Fri), but when i tried yesterday / today it doesnt work. The Vodafone CS rep said it was probably caused by the new years eve traffic, but i do not think this is the case.
When i attempt to phone out i get a ringing tone which lasts for on average 4 secs, then it dies on me. I originally thought it was the area, but i put my SIM into my Samsung Galaxy S and all works...
The strange thing is i do have 'reception bars' on my phone, usually around 2-3, but it doesnt make any difference.
As stated previously, if i do not attempt to make calls when i first turn my phone on, i can send / receive SMS and use the other functions, its only the placing of phone calls that does not work..
There's a thread on the vodafone forums about this. I had the same problem, you need a new sim. Just go into a vodafone store and they will activate a new one on the spot.
Great - many thanks for your help with this one, much appreciated!!
I have been using the original Tab 7inch as a mobile office since it came out. It runs my trading programs and phone quality is great enough for business. Can the ATT Tab 3 (7 or 8 in) make phone calls? It appears some international versions can but the ATT model does not have a phone icon. Not sure if just adding a dialer is the solution or if hardware is missing.
Doji
I use an app called "Spare Phone" to use the tablet as a phone. It requires you also have Google Voice .
I use earbuds for the calls.
dojiman said:
I have been using the original Tab 7inch as a mobile office since it came out. It runs my trading programs and phone quality is great enough for business. Can the ATT Tab 3 (7 or 8 in) make phone calls? It appears some international versions can but the ATT model does not have a phone icon. Not sure if just adding a dialer is the solution or if hardware is missing.
Doji
Click to expand...
Click to collapse
Unreasnbl said:
I use an app called "Spare Phone" to use the tablet as a phone. It requires you also have Google Voice .
I use earbuds for the calls.
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Click to collapse
Thanks Unreasnbl. That appears to be a voip solution but I am looking for native cellular voice calls. I guess I'll stick with my first gen tab for the time being.
Thanks again
Was this project never undertaken? I am also looking for a way to make phone calls that will not count towards my data (i.e., I want to use my own phone number), but so far I only see the old GTab information. Can anyone point in the right direction? I have used hangouts dialer to make calls, but it is only showing up as private, and I cannot receive calls (when they call my number it goes to voicemail immediately).
Wondering if my phone got hacked. I am running infamous rom on tmobile. Tonight my friend received my text messages from another number, and when my friend questioned who he was, he either didnt seem surprised or he was just playing along. If my phone did get hacked, do you guys have any advice like a system format, a setting I can change, or should I call tmobile directly?
Thank in advance
mikatachan said:
Wondering if my phone got hacked. I am running infamous rom on tmobile. Tonight my friend received my text messages from another number, and when my friend questioned who he was, he either didnt seem surprised or he was just playing along. If my phone did get hacked, do you guys have any advice like a system format, a setting I can change, or should I call tmobile directly?
Thank in advance
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Click to collapse
I'd call T-Mo directly and advise them of the situation. You might ask your buddy if he would participate and allow his carrier to use information to find what phone did the spoofing, and they can track the user via the IMEI number that is recorded when transmission is initiated. You MIGHT be required to have a police report to get the tracking done, so you ought to consider making the report to your local PD.
Be SURE your buddy isn't jerking your chain before you do anything, and I'd probably want to SEE the TM before any action on your part.
Aloha and Good Luck!
Bobolinko's advice is correct and the best course of action.
But to answer your specific question about the phoen being hacked...No, wiping it won't help. Neither will installing a different ROM or anything else.
If what your buddy is saying is actually happening, it's most likely not that someone have hacked into your phone and is remotely sending messages from your phone. It's far more likely that someone intercepted your cell signal, hacked the IMEI number (as stated above) and applied your IMEI number to another device, thus cloning your phone.
That message to your buddy came from another device entirely and never went through your phone at all. The problem is that this is very hard to fix. You can't have T Mobile jus tblock your IMEI number because then your phone won't work either. T Mobile can't distinguish between your phone and the cloned fake phone because both are broadcasting the same IMEI number, which is the identifier T Mobile uses to use your phone.
Have you left the United States recently and used your phone in another county? This whole scenario is vey common in Russia and other Eastern European countries. People got there on a vaction, use their phone, and immediately the phone's IMEI is captured and stolen. If you had mobile data turned on or used wifi, the user data on the phone is also likely compromised. Meaning all passwords, etc.
If you haven't left the US, it's much less likely, but still possible this is what happened.
Someone could have also physically looked at your phone, wrote down the IMEI number under the battery, and cloned it that way just to screw with you. No intercepted radio signals or anything. Just good old fashioned "copying the key". In that scenario it's almost certainly someone you know (unless you are in the habit of leaving your phone completely unattended around strangers).
I have a Samsung Galaxy Note 4 Edge from Verizon. Everything worked fine on the phone until one day a problem just occurred and even with the help of Verizon’s tech support, I haven’t been able to resolve it. The problem is whenever I receive an incoming call, the caller cannot hear a tone when I press anyone of my dial pad keys. This makes it impossible to proceed through an automated system that requires you to press certain numbers in order to advance. NOTE … I only experience this problem on incoming calls! If I initiate the phone call, the party I’ve called can hear a tone whenever I press a key on my dial pad. That means I can place a call to an automatic system and proceed through it by pressing the keys necessary to reach my desired destination.
Verizon’s tech support suggested that I reset my phone to its new, out of the box condition. I did that and it didn’t fix the problem. I tried starting the phone in safe mode, thus taking any 3rd party apps out of the equation and that didn’t help. I tried changing the DTMF setting from normal to long and that made no difference. Finally Verizon sent me out a new phone and that didn’t fix the problem. And last but not least, Verizon gave me a new sim card, which still didn’t fix the problem. Now I have all new hardware and the same old problem! Verizon keeps bumping me up the tech assist ladder, but so far no one has come up with a solution.
If anyone has any ideas, thoughts or suggestions that would help to solve this mystery, I would be eternally grateful!
Thanks in advance!
Good luck! I'm on my 4th replacement and still have all of the same problems. Now they are sending the phone to Samsung to tear apart and checking my cell area for related problems. Both mine and my wife's note 4s are plagued by the same problems. I guess the next step is trying a different manufacturer.
Sent from my SM-N910V using Tapatalk
I had his same issue on Verizons iphone 6 and iphone 6 plus, could never get through automated menus.
Now that I think of it, I have had this issues on my G4 and G3 and pretty much any device on Verizon.