My husband's phone vibrated while in his pocket. When he looked at it, it said it was in the process of erasing. It's been in his pocket all night. When it was done, the phone restarted and it was like the "new phone start up". We tried calling Verizon but their customer service is closed due to the holiday. My husband continued with the start up and EVERYTHING has been erased from his phone. WTH just happened? It sounds like a hard/factory reset but it was locked, not off, and has literally been in his pocket for the last 6 or so hours.
Brnkipnd said:
My husband's phone vibrated while in his pocket. When he looked at it, it said it was in the process of erasing. It's been in his pocket all night. When it was done, the phone restarted and it was like the "new phone start up". We tried calling Verizon but their customer service is closed due to the holiday. My husband continued with the start up and EVERYTHING has been erased from his phone. WTH just happened? It sounds like a hard/factory reset but it was locked, not off, and has literally been in his pocket for the last 6 or so hours.
Click to expand...
Click to collapse
Seems like auto factory reset was turned on.This will automatically erase the phone after 15 failed unlocking attempts.Failed attempts can happen when the phone screen touches the thighs.
Related
Hello there. I have to write this again becuase the last topic I wrote didnt get posted...
I have a big problem with my G3 and I have tried everything I could but nothing helped so I hope you can help me.
First of all my phone is only stock. I didnt try rooting it or installing custom roms on it.
Heres the whole story of what happened:
A week ago my phone started to act strangely. When I tried turning the wifi off it restarted or froze for a bit and then went on normaly as if nothing happened. I didnt even have to input my pin. Then one day I got home and the phone simply started reseting itself constantly. Always loaded up to the pin screen but I didnt even have time to input the pin and it reset it self again. This went on for like 15 reset before I lost patience and pulled the battery which didnt help at all since after being turned back on it went back to the reseting. I found online that it was probably a battery problem but I was impatient (shipping to my country is over 2 weeks and buying a battery in stores here costs twice the normal price of a genuine battery but only for a "fake" battery) so I factory reseted it via power button+volume down. After that it worked normally but I lost all my data.
The day after this I spilled ice tea on the phone. I opened it, cleaned it and let it dry out. Turned it on after an hour of drying and it worked but after maybe 2 hours it began freezing. When I tapped on the screen it didnt react, when I pressed the power button it took more then 10 seconds to react to it. It turned on, didnt react to touch and then in mere seconds it went dark and then turned off. I couldnt even unlock the screen. Tried pulling the battery but then it wouldnt even turn on. It stayed on the LG logo. I left it on the logo and on the charger and after an hour or so it turned on and worked normally so I took it apart and cleaned it once more even under the screws and such and it worked after that. Until today.
The freezing problem returned. I was playing a game on it and chatting via messenger when the phone stopped reacting. I had signal, wifi, I got new notifications and basically everything on it worked but the screen didnt react to touch and when pressing the power button it took over 10 seconds to light up the screen, then it went darker and then it shut down. Couldnt do anything. After I pulled the battery it would get stuck in a boot loop for maybe 10-15 minutes and then load but the phone couldnt be used. Just as before the screen turned on with a delay but no reaction to touch whatsoever.
I tried factory reset, downgrading to a lower android version (from 6 to 4) with LGUP and lg flash tool, and I bought a new battery. Nothing worked. I managed to get it to android 4 but that didnt help either. I though it was a problem with 6 because the problem started after the update, before that I didnt have a single problem with my phone.
Now its in a state where it doesnt work. The phone is running, apps are upgrading after the factory reset and all that but I cant do anything with it. Once in a while it will work normally as if nothing but that is rare.
Could you please help ? I love this phone and I dont want to have to sell it for spare parts.
EDIT: I left the phone running to see what would happen an after several hours an error message appeared saying "Process system isnt responding". After pressing ok it worked fine. How can I fix this. I googled it but all I found was a problem with sd card (none is inside), with battery (I have a new one) and with rooting (mines not rooted).
So, a few weeks ago my phone started randomly saying that my Sim Card wasn't installed. I think nothing of it and just restart my phone each time. Then, the night after that started happening, I was laying in bed at like 8 pm, and my phone starts playing this random ass 80's song I've never heard in my life. The second I turned my screen on, it stopped.. So I went in and uninstalled literally every app that wasn't essential. I also checked to see if I had any processes running that could've caused it. Nothing. A few days later, sometime in the middle of the day, it starts playing ANOTHER random song. But this one was spooky as **** sounding. Samething happened, stopped as soon as I opened my screen.
Skip 2-3 weeks to today, nothing has happened, no sim card error, no music.. my phone is working as normal, I'm out riding on my motorcycle with my phone mounted on it. I decide to stop and turn on some music (connected to my Bluetooth headset) and the second I unlock the device, it freezes up. So I start just pressing the screen, trying to swipe. Then it says "Google App process has stopped responding" (or something along those lines), then says "System process has stopped responding". So I hit the power button, the screen turns off but it won't turn back on. I finally take the battery out and put it back in. I boot it up and I notice it says "Custom" and has a unlocked symbol underneath it. My phone seems to be working fine now, but what the **** is going on.
Halp
I'm just doing a full wipe when I get home. I feel as if my phone may have been compromised.
The thing is becoming increasingly unresponsive when something tries to wake it from deep sleep. A few weeks back someone tried to call me, and the screen turned on and flashed the dialer app, but the touchscreen was unresponsive. I'd click "Answer" and it wouldn't register. Clicking it repeatedly, clicking anywhere on the screen, trying to turn the screen off and on, nothing would work. The phone basically froze, only not exactly, because the sound was still playing. Like a minute later, I held the power button down and got the shutdown pop-up which seemed to rouse it out of whatever infinite loop it was stuck in.
This morning, it happened again when my alarm went off. I could not get the damn thing to stop. It happened again an hour later. When I tried to hold down the power button, the phone reset.
When it came back on, a bunch of my settings had been reset. It reverted to the default keyboard and started showing me tutorials like it thought this was my first time powering on the phone. Additionally, the System Updates menu shows I'm on the latest version, but all history of past updates has been wiped out.
I'm getting really concerned that this thing is gonna die on me any day now.
Aganar said:
The thing is becoming increasingly unresponsive when something tries to wake it from deep sleep. A few weeks back someone tried to call me, and the screen turned on and flashed the dialer app, but the touchscreen was unresponsive. I'd click "Answer" and it wouldn't register. Clicking it repeatedly, clicking anywhere on the screen, trying to turn the screen off and on, nothing would work. The phone basically froze, only not exactly, because the sound was still playing. Like a minute later, I held the power button down and got the shutdown pop-up which seemed to rouse it out of whatever infinite loop it was stuck in.
This morning, it happened again when my alarm went off. I could not get the damn thing to stop. It happened again an hour later. When I tried to hold down the power button, the phone reset.
When it came back on, a bunch of my settings had been reset. It reverted to the default keyboard and started showing me tutorials like it thought this was my first time powering on the phone. Additionally, the System Updates menu shows I'm on the latest version, but all history of past updates has been wiped out.
I'm getting really concerned that this thing is gonna die on me any day now.
Click to expand...
Click to collapse
How about factory resetting the phone, starting from scratch re the software installed? Yes, you'll need to reinstall your apps and reconfigure it, but it's like starting fresh. If it still malfunctions, then you can look deeper.
weinberk said:
How about factory resetting the phone, starting from scratch re the software installed? Yes, you'll need to reinstall your apps and reconfigure it, but it's like starting fresh. If it still malfunctions, then you can look deeper.
Click to expand...
Click to collapse
Thanks for the advice, but I ended up grabbing a Galaxy S8+ off a friend for very cheap. So, not really an issue anymore.
I received my lightly used LG G7 G710ULM a few hours ago. (purchased from eBay)
Went out and took a bunch of pictures with it without a sim card in it. Came home and powered the phone off before throwing my sim card in.
Booted the phone back up and it seems to have factory reset itself; Was thrown back into the initial setup screen and of course, after going through all that again, all the photos I took today are gone.
Needless to say I'm furious and now have trust issues with this thing.
Any idea as to what might have happened, if it's possible to recover my lost photos, or what I should do right now?
I haven't been able to replicate this issue yet (tried powering off and removing sim again) so it's not a consistent thing, but now I'm scared that it might randomly happen to me again.
Thanks.
Thaifight-R said:
I received my lightly used LG G7 G710ULM a few hours ago. (purchased from eBay)
Went out and took a bunch of pictures with it without a sim card in it. Came home and powered the phone off before throwing my sim card in.
Booted the phone back up and it seems to have factory reset itself; Was thrown back into the initial setup screen and of course, after going through all that again, all the photos I took today are gone.
Needless to say I'm furious and now have trust issues with this thing.
Any idea as to what might have happened, if it's possible to recover my lost photos, or what I should do right now?
I haven't been able to replicate this issue yet (tried powering off and removing sim again) so it's not a consistent thing, but now I'm scared that it might randomly happen to me again.
Thanks.
Click to expand...
Click to collapse
Are you sure that the previous owner account wasn't still logged in? If it was the previous owner could have launched a remote factory reset (yep it's a feature).
LameMonster82 said:
Are you sure that the previous owner account wasn't still logged in? If it was the previous owner could have launched a remote factory reset (yep it's a feature).
Click to expand...
Click to collapse
Pretty sure it wasn't as I had to do the whole Google setup when I first turned the phone on.
My friend postulates that this might be similar to the "security feature" found in newer Samsung Galaxy phones in which whenever a new SIM card from another country (more specifically from Canada) is used, when one switches to a U.S. SIM after having been on a Canadian SIM, the phone will do a factory wipe.
Man that just happened to me, I have been using this phone for like 3 days... I fully charged it and I don't know sometimes I like to make a restar so I hold power button to show the restart menu so I clicked on power off and restart, went to the bathroom took a shower and came back to find my phone reset.. No one's is in home so is no like someone tried to type pass codes and after several attempts go to factory reset so no that didn't happen, so yes my LG G7 reset itself... Sorry my bad English
This just happened to me for about the fifth time.
1) After workout or other activity, I take the watch off and rinse it in the sink
2) I dry it off with a towel, and when I look at the face again, it says "Resetting..." (ARRRRRGH!!)
Now, I'm sure anyone reading this will guess the first thing I guessed: that somehow, I was holding down the buttons in some fashion while drying the watch off. But since thinking this, i've been very careful about trying not to press any buttons while drying it, and it still happened again recently. I've looked up the method for intentionally factory resetting, and supposedly it's a requirement that the watch is powered off before even starting. I can't imagine I could accidentally perform the exact sequence needed so many times according to those instructions.
I now have the watch automatically backing up every week. So it's not a huge deal to run a restore, but I still have to reconfigure my cards in samsung pay from scratch each time, and the whole process is extremely annoying because it just shouldn't happen.
Anyone else?
Phreaker47 said:
This just happened to me for about the fifth time.
1) After workout or other activity, I take the watch off and rinse it in the sink
2) I dry it off with a towel, and when I look at the face again, it says "Resetting..." (ARRRRRGH!!)
Now, I'm sure anyone reading this will guess the first thing I guessed: that somehow, I was holding down the buttons in some fashion while drying the watch off. But since thinking this, i've been very careful about trying not to press any buttons while drying it, and it still happened again recently. I've looked up the method for intentionally factory resetting, and supposedly it's a requirement that the watch is powered off before even starting. I can't imagine I could accidentally perform the exact sequence needed so many times according to those instructions.
I now have the watch automatically backing up every week. So it's not a huge deal to run a restore, but I still have to reconfigure my cards in samsung pay from scratch each time, and the whole process is extremely annoying because it just shouldn't happen.
Anyone else?
Click to expand...
Click to collapse
Only thing that I have encountered is that Samsung Pay resets itself sometimes. Has happened to me maybe 4 times in one year. Really embarrassing when I'm out shopping without phone.
Sent from my SM-G975F using Tapatalk
I had my watch factory reset by itself and now I'm with a watch with reactivation lock on.
Yep - mine was same situation - I took it off to rinse off in the sink, but didn't set water lock mode first. The screen locked, and the water running over the screen was interpreted as too many wrong passcode attempts -> self destruct. I was out of town at the time, too.
Freaking. Infuriating.
shmaque said:
Yep - mine was same situation - I took it off to rinse off in the sink, but didn't set water lock mode first. The screen locked, and the water running over the screen was interpreted as too many wrong passcode attempts -> self destruct. I was out of town at the time, too.
Freaking. Infuriating.
Click to expand...
Click to collapse
Now I know why my watch resets for a third time now. So it was the watch interpreting multiple wrong passcode attempts as a security threat thus resetting itself.
Watch self-reset for the second time--no water involved
Thanks for this thread! At least I'm not alone. I was hunting for clues because my Galaxy Watch just factory reset itself again for the second time. No water involved. The first time it happened, I had put it in my pocket while doing something messy, so I guessed that the bezel rotated randomly and caused a string of bad PIN attempts. This time it was on my arm when I discovered it had reset itself again. I can't be certain that I unlocked the watch after I put it on, so m-a-y-b-e I somehow bumped-in too many random PINs. It's possible, but I'm kinda doubtful.
Fortunately my watch backups restored after a few timeouts and repeat attempts. But restoring Samsung Pay was such a pain in the neck the first time that I think I'll give up on it for a while.
I am thinking to leave the PIN lock feature turned off for a while to see of the random reset happens again--to rule our some other defect.
I wish Samsung could handle this better, like hard-locking the watch and requiring us to enter our Samsung password into the phone app to unlock the watch.
Experiencing absolutely the same issue, guys.
I've been using it for a year and during this time it was unintentionally reset to factory defaults about 10 times, and I'm not even sure how that happens. The problem occurs on a lock screen (I use PIN to lock the entire watch, not just Samsung Pay), usually after a series of random screen touches and failed unlocking attempts (power button NOT involved). Most often, in a shower. Not exclusively though, so using water lock mode is not a solution.
I can't reproduce it intentionally, but I've noticed several times how after a series of random touches instead of setting the usual 30 seconds unlocking timeout the watch just displays a notification "Watch will reset", then a spinner with "Resetting..." label and then it reboots itself.
Every time it takes some time to restore it from the latest backup and load all my bank cards back, so it's really annoying and I'd like to know how to avoid that too. In my opinion, timeouts are pretty fine for security since it's completely possible to make bruteforcing a PIN a matter of years with them. Resetting a watch should be possible, but after several confirmations. Doing it after a couple of wrong PINs is too much, the harm is more than benefit.
Just sharing my experience...
Same as post #5
After 1 year and 3 moths of using and washing it (yes, with water and little tiny bit of liquid soap) every often and than, last month it showed the "Resetting" message.
I was really mad
I deduced it was the excessive wrong pin number attempts. I guess I was right :fingers-crossed:
Had it restored and had to activate the credit cards on spay again.
I used to have a problem with turning off the "water protection mode". Never again after a reset before the accidental one, but I stopped using it for sometime.
(just a tip I found here on xda.... if you don't restore, the battery tends to be better. Probably because something on the backup not allowing the watch to "sleep" properly)
For the people with random "Resetting", I suggest doing a "Reset" and do not restore the backup of the watch. I know it sucks, but... it might work