My pixel 3xl locked as a google business phone - Google Pixel 3 XL Questions & Answers

I bought myself a pixel 3xl in Ukraine (where i basically live) and it was locked by the administrator ie the Google company

yra lkyperggff said:
I bought myself a pixel 3xl in Ukraine (where i basically live) and it was locked by the administrator ie the Google company
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Click to collapse
I see you posted in another thread regarding OEM unlocking. Try wiping the phone from recovery mode. When the phone restarts, skip all the setup (including putting your SIM in) EXCEPT Wi-Fi. Connect the phone and make sure it has a strong Wi-Fi signal. Finish setup, skipping through all the options. When you get to the home screen, open Settings>>About Phone, and scroll to the bottom. Tap on build number until you become a Developer. Now go to Settings>>Advanced and click on Developer options. Scroll down to OEM unlocking. It this toggle working or grayed out? If grayed out your phone will not be unlockable. You purchased a locked phone. This is between you and the store you purchased it from. What are the first two digits of your IMEI? What is your SKU number? Will be on the box, or you can get it from the bootloader screen under "barcodes"

v12xke said:
I see you posted in another thread regarding OEM unlocking. Try wiping the phone from recovery mode. When the phone restarts, skip all the setup (including putting your SIM in) EXCEPT Wi-Fi. Connect the phone and make sure it has a strong Wi-Fi signal. Finish setup, skipping through all the options. When you get to the home screen, open Settings>>About Phone, and scroll to the bottom. Tap on build number until you become a Developer. Now go to Settings>>Advanced and click on Developer options. Scroll down to OEM unlocking. It this toggle working or grayed out? If grayed out your phone will not be unlockable. You purchased a locked phone. This is between you and the store you purchased it from. What are the first two digits of your IMEI? What is your SKU number? Will be on the box, or you can get it from the bootloader screen under "barcodes"
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Click to collapse
First digits of my IMEI is 99 and SKU: G013C

yra lkyperggff said:
First digits of my IMEI is 99 and SKU: G013C
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Click to collapse
My 3XL (US) is the same "99" IMEI and G013C SKU. I bought directly from the Google store and unlocked the bootloader on the first day. I think you have an International version that should be bootloader unlockable. If your OEM toggle is grayed out, you will have to wipe and set the phone up again to find out.

v12xke said:
My 3XL (US) is the same "99" IMEI and G013C SKU. I bought directly from the Google store and unlocked the bootloader on the first day. I think you have an International version that should be bootloader unlockable. If your OEM toggle is grayed out, you will have to wipe and set the phone up again to find out.
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Click to collapse
No that is phone from google company. He locked as a google business phone.

yra lkyperggff said:
No that is phone from google company. He locked as a google business phone.
Click to expand...
Click to collapse
I understand English is not your first language but you have been advised twice to wipe the phone and initiate a clean setup using Wi-Fi. You don't want to wipe your phone? No problem for me. Let's see if you can actually DO something to solve the problem rather than typing. Google translate is your friend.

v12xke said:
I understand English is not your first language but you have been advised twice to wipe the phone and initiate a clean setup using Wi-Fi. You don't want to wipe your phone? No problem for me. Let's see if you can actually DO something to solve the problem rather than typing. Google translate is your friend.
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Click to collapse
i already did a factory reset twice yesterday but it further shows that my phone is managed by admin ie google

yra lkyperggff said:
i already did a factory reset twice yesterday but it further shows that my phone is managed by admin ie google
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Click to collapse
Are you able to log into your own personal Google account and setup the phone? Can you access Developer settings and check the "Allow OEM unlocking" toggle to see if it is grayed out? If it is, can you do a factory reset from within settings Settings>>Reset options>>Erase all data?

v12xke said:
Are you able to log into your own personal Google account and setup the phone? Can you access Developer settings and check the "Allow OEM unlocking" toggle to see if it is grayed out? If it is, can you do a factory reset from within settings Settings>>Reset options>>Erase all data?
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Click to collapse
No i can't setup my phone with my google account and no i can't get to settings

yra lkyperggff said:
No i can't setup my phone with my google account and no i can't get to settings
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Click to collapse
Because it's not your phone. It is locked with FRP and cannot be retrieved- there is no way around FRP unless you have the real owner's Google login information. Having personally had my phone stolen, I do get a small amount of solace in knowing the person who ended up with it will NEVER be able to use it. Enjoy your new paperweight.

v12xke said:
Because it's not your phone. It is locked with FRP and cannot be retrieved- there is no way around FRP unless you have the real owner's Google login information. Having personally had my phone stolen, I do get a small amount of solace in knowing the person who ended up with it will NEVER be able to use it. Enjoy your new paperweight.
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Click to collapse
Lol that's what you think. There's plenty of ways to bypass that

I think what the OP originally said is accurate. The device in question is a Google enterprise managed device. The IMEI is in a business database and is preventing the device from being reset. It would also prevent bootloader unlocking since that would allow the managed device be bypassed.
If this was a company's phone, then it needs to be unlocked from their managed server before it can be reset.
https://developers.google.cn/android/work/play/emm-api/user-accounts

Related

G3 locked out help

Edit: when the device has no internet the email used to unlock the phone is useless. The phone should keep the email and pass locally. So don't forget you pin or let anyone enter the wrong thing. I had to factory reset it however it still retained root. Strange? I wasn't able to obtain any data so far. I may try to dig deeper with a recovery program but right now I no longer need use of the device (my son has a new toy, lol).
This is my phone. Before anyone says it's not trust me it is and I can prove it via old cell bills. And that Google still has it attached to the account.
I need back into it for a few very important photos relating to an accident a few months ago.
This model was on the us cellular network. It is not an active phone. (No data). Here is my problem, not being able to connect to data or wifi networks I am locked out because my son played with the 4 digit pin. The phone now asks for my email and password. Of which I know but the phone will not accept it. Thinking that I might have updated my password since I was on the G3 last I have tried all passwords that I know I have used and still nothing. This phone is also rooted. With stock jellybean.
Any help would be appreciated.
combatarms said:
This is my phone. Before anyone says it's not trust me it is and I can prove it via old cell bills. And that Google still has it attached to the account.
I need back into it for a few very important photos relating to an accident a few months ago.
This model was on the us cellular network. It is not an active phone. (No data). Here is my problem, not being able to connect to data or wifi networks I am locked out because my son played with the 4 digit pin. The phone now asks for my email and password. Of which I know but the phone will not accept it. Thinking that I might have updated my password since I was on the G3 last I have tried all passwords that I know I have used and still nothing. This phone is also rooted. With stock jellybean.
Any help would be appreciated.
Click to expand...
Click to collapse
You could go back to stock using KDZ. It will reset everything
dcop7 said:
You could go back to stock using KDZ. It will reset everything
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Click to collapse
I'm trying to avoid data loss. As I need the few images off the phone. After I get them off I really don't care what happens to the device.
march 16 per google was the last active date. From then till now it's only been a paperweight because I thought google backed up my images which isn't the case.
Does google keep passwords in a viewable manner in case I forgot one I used?
Edit: google doesn't save passes for viewing unless in your browser saved password section, however I wonder how it knows of a duplicate pass when changing the current one.

Suspicious Activity - Huawei Mate 20 X

Hi,
I have noticed suspicious activity on my google account which shows the device is being used in somewhere in Europe. I changed my password and did a factory wipe on the phone but I still see same behavior on this device being simultaneously being used in Canada and Europe.
Has anyone noticed such behavior from the device and what's your advice on to fix/track the issue?
Thanks
rocky272727 said:
Hi,
I have noticed suspicious activity on my google account which shows the device is being used in somewhere in Europe. I changed my password and did a factory wipe on the phone but I still see same behavior on this device being simultaneously being used in Canada and Europe.
Has anyone noticed such behavior from the device and what's your advice on to fix/track the issue?
Thanks
Click to expand...
Click to collapse
How did you find out what do you go to
stestesteste said:
How did you find out what do you go to
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Click to collapse
Google > Security > Recently used devices - Shows me location and time of the device used last
Mine is doing the same. I'm in the United States. But it shows my phone in China. Weird
CCJ22 said:
Mine is doing the same. I'm in the United States. But it shows my phone in China. Weird
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Click to collapse
Thanks. Anyone who can help with what can be done? Is the phone IMEI clonned?
rocky272727 said:
Thanks. Anyone who can help with what can be done? Is the phone IMEI clonned?
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Click to collapse
No suspicious event with my Google account.
rocky272727 said:
Thanks. Anyone who can help with what can be done? Is the phone IMEI clonned?
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Click to collapse
No problems with mine but I do have two step verification enabled with google - not known if that makes any difference.
I also have the two step verification enabled and didn't get notified by google that my phone was being used in Europe as the same time it was being used in Canada.
I did change my google account passwords but still the same issue.
Post which retailers you got them from if you are having this issue. There may be a common theme ....
Got it from ngp_store_usa from Ebay ebay.ca/usr/ngp_store_usa
rocky272727 said:
Got it from ngp_store_usa from Ebay ebay.ca/usr/ngp_store_usa
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Click to collapse
I think you have your answer. It pays to do a bit of due diligence before buying:
Fairly young account. 97.4% feedback rating which is actually really low.
This gem, also:
Untrustworthy! Sold STOLEN IMEI phone as a good one. Tried to shift blame to me. Buyer: d***s ( 259) During past 6 months
Reply by ngp_store_usa (17-Oct-18 01:46):
BUYER REPORTED PHONE AS STOLEN GOT MONEY FROM INSURANCE AND FROM US! FRAUD BUYER
Follow-up by d***s (17-Oct-18 13:56):
Intentionally malicious or unaware of status of phones he sells. Do not risk it!
Used Huawei P20 Pro (CLT-L04) 128GB/6GB, Black (Noir) Single-SIM Open Accessoris (#173556435227) US $659.00 View Item
I got mine from splendor
SmartPhonesFan said:
Did you had phone factory reset...?
Just wipe phone.. Factory reset..
Don't sing to anything yet after reset phone
Check your stuff emails mainly Google maps sharing etc.. On laptop and change passwords.. Remove all device app links clean your Gmail account/s and then sign in to phone..
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Click to collapse
Thanks will try this option.
CCJ22 said:
I got mine from splendor
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Click to collapse
Have you spoken to them about this? They are *supposed* to be reputable.
Mine was also from Splendor, but I have checked my google connected devices and where they are connected from and have 2 step verification on. My phone is not mysteriously connected elsewhere. I would start looking at 3rd party apps that you guys might have installed.
AngelDeath said:
Mine was also from Splendor, but I have checked my google connected devices and where they are connected from and have 2 step verification on. My phone is not mysteriously connected elsewhere. I would start looking at 3rd party apps that you guys might have installed.
Click to expand...
Click to collapse
I have 2nd step verification enabled as well and removed all 3rd party application which can access my Google account. I haven't noticed anything suspicious recently but will continue to monitor.
Thanks
AngelDeath said:
Mine was also from Splendor, but I have checked my google connected devices and where they are connected from and have 2 step verification on. My phone is not mysteriously connected elsewhere. I would start looking at 3rd party apps that you guys might have installed.
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Click to collapse
Same here...only the one device and all stuff connecting in USA.
rocky272727 said:
Thanks will try this option.
Click to expand...
Click to collapse
wipe the phone mught not be enough, if somehow the seller unlocked, flashed it, and lock the bootloader, the only way to get it clean is doing the same thing: unlocking bootloader and flashing the factory image. that's what i would do, and that's what i always end up doing to root the phone

Google Verification Bypass

I need help.
I work for a disaster response company.
Here is the dilemma
We have 8 of these devices.
LG G Pad X 10.1 Verizon LG-V930
They are all locked with the google verification and we can not get them to bypass it.
I have not tried to flash a new ROM, but and i dont even know if that will work.
I have seen a few different posts about getting rid of it, but some of the settings are missing and i can not finish that process.
I need help resetting these so that our drivers can use them again
primus123 said:
I need help.
I work for a disaster response company.
Here is the dilemma
We have 8 of these devices.
LG G Pad X 10.1 Verizon LG-V930
They are all locked with the google verification and we can not get them to bypass it.
I have not tried to flash a new ROM, but and i dont even know if that will work.
I have seen a few different posts about getting rid of it, but some of the settings are missing and i can not finish that process.
I need help resetting these so that our drivers can use them again
Click to expand...
Click to collapse
Why not login to the original Google account? If there legitimately owned you should have no problem getting into them.
Sent from my SM-G970U1 using Tapatalk
hyelton said:
Why not login to the original Google account? If there legitimately owned you should have no problem getting into them.
Sent from my SM-G970U1 using Tapatalk
Click to expand...
Click to collapse
They are legitimately owned.
However the ones we are having issues with are employees that were terminated, or they were temp employeess, and they used their personal accounts on these devices. The ones that used the company email we can retrieve.
We have reached out to them but some are not willing to give us the information to help.
primus123 said:
They are legitimately owned.
However the ones we are having issues with are employees that were terminated, or they were temp employeess, and they used their personal accounts on these devices. The ones that used the company email we can retrieve.
We have reached out to them but some are not willing to give us the information to help.
Click to expand...
Click to collapse
Ouch! Now I understand.
That's gonna be a tough one. Generally your gonna need there login info to get back into them. There are dodgy Ebay sellers that claim they can get passed it for certain models of phones. but honestly that's the only other way around that if it's even possible for those models.
Now if you have receipts for them Google might be able to do something if you get ahold of the right person.
Sent from my SM-G970U1 using Tapatalk
hyelton said:
Ouch! Now I understand.
That's gonna be a tough one. Generally your gonna need there login info to get back into them. There are dodgy Ebay sellers that claim they can get passed it for certain models of phones. but honestly that's the only other way around that if it's even possible for those models.
Now if you have receipts for them Google might be able to do something if you get ahold of the right person.
Sent from my SM-G970U1 using Tapatalk
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Click to collapse
Yeah, so since they are ATT models that seems to be the problem, The locked bootloader, and none of the work arounds i have seen or programs can do this one. Which i why i came here for some extra advice.
primus123 said:
Yeah, so since they are ATT models that seems to be the problem, The locked bootloader, and none of the work arounds i have seen or programs can do this one. Which i why i came here for some extra advice.
Click to expand...
Click to collapse
Only solution is to get ahold of the right person at Google. Maybe send a tweet out
Are they over a year old?
Sent from my SM-G970U1 using Tapatalk
I don't know if you figured this out or if this would help but I think I can get you into the guest account on these devices.
First get a SD card with an apk on it. I downloaded one from apkpure. Then when the device asks you to connect to a wireless network, check the Show advanced options box. Then in the Proxy settings drop down box, select Manual. And click on the Proxy hostname box to bring up the keyboard, and press the settings button on the keyboard that looks like a gear. From the keyboard settings menu you can click the mulit-window button on the bottom taskbar and can open two windows. Open the file manager in one of the windows. In the file manager click on your SD card and try to install the apk you put on it. When it prompts you that you need to allow Unknown sources in the settings, click on the settings button to open the settings window. (Do not check the allow Unknown sources box if it allows it, if you check it, and the device resets or runs out of battery you'll have to go through this again, but when you click on the apk it won't prompt you to go to settings to allow unknown sources because they're already allowed.) Now just click on Users and switch to guest. There are some limitations to this mode, like not being able modify the wifi network (you'll have to switch back to the Owner account to change this).
I found a FRP bypass workaround if you are running 5.1.1 on a LG G Pad X 10.1 V930 AT&T model, not sure if all models are the same. It was FRP locked and all of the other bypass methods must have been patched. I was at the setup screen after a factory reset. I hope this helps.
1. Connect to wifi, then go back to start screen
2. Go to Accessibility > Vision > Enable Talkback
3. Go through the talkback training then draw an L to bring up the quick settings select Text to speech Settings (bottom right corner), afterwards you can disable Talkback by holding the power button and holding 2 fingers on the screen until it disables.
4. You will be in the settings app. Go to Users > Add user > User > Add user > Set up
5. You will be brought to a User setup screen select Next > It will pop up the wifi connection screen select next > You will be asked to sign into a Google account, sign into your Google account and proceed with the Google setup.
6. You will be brought to the homescreen. Go to settings > Users > And sign in as Owner.
7. Go to Settings > Factory data reset > Reset tablet. You can now factory reset and you will not be prompted to sign into a Google account.

S20 plus, Screen Lock type "None" Missing

Hello guys,
This is a mystery, before posting here I have searched the net for a solution but nothing works that I tried.
The option on "None" on the Lockscreen type setting has gone, disappeared. I think (but not sure) it happen after one of the recent updates. I am in Australia.
I have spent nearly an hour on the phone with Samsung customer service clearing credentials and a lot of other stuff, but no solution.
I did a full "Recovery" type of factory reset but still the "None" option is missing. Samsung has now told me to take the phone to a Service Centre for repair.
This seems an over kill for what must be a software/firmware problem.
There is a strange twist. Within my family there are three modern samsung smart phones running Android 10. Two have the "none" option missing and one does not.
Guys, please check your phones and if anyone has a solution I would love to know it.
Chris
Strange.. I have a G981W and have the option available.
What do you see under device administrators in settings? any corp work accounts/school accounts on the device? encrypted sd card?
I read older posts that by creating a guest account , rebooting and removing guest account, somehow that brought back the none option. However they were from 2015-2017. Also read that some 3rd party VPN apps can cause this. Maybe secure folder? (unsure on that last one as i don't use it).
Might have to try a full device wipe (unless that recovery did a full wipe).
As far as I know I did a full wipe factory reset, I did it from within the Android recovery menu,
I dont understand the guest account option, dont seem to have that option (to create a guest account) anywhere in Settings.
Not using any VPN's of any apps for that reason. Bare phone, minimum stuff installed after factory reset. "None" option still missing.
If you did a factory reset it would have run you threw setting up the device again as if it was brand new(login to google account , setting pin/passcode/fingerprint etc). If that was a case, did you have an option there to set "none" for security on lockscreen?
As for guest mode... looks like samsung has removed access to guest-mode in oneui, I never knew that till going to look for it myself as i never have used it lol
Well I'm out of ideas, I'm wondering if this is maybe a carrier specific thing?
digitaljeff said:
If you did a factory reset it would have run you threw setting up the device again as if it was brand new(login to google account , setting pin/passcode/fingerprint etc). If that was a case, did you have an option there to set "none" for security on lockscreen?
As for guest mode... looks like samsung has removed access to guest-mode in oneui, I never knew that till going to look for it myself as i never have used it lol
Well I'm out of ideas, I'm wondering if this is maybe a carrier specific thing?
Click to expand...
Click to collapse
When I set it up as new phone I bypassed all the pin and face ID fingerprint options. It defaulted to "Swipe to unlock" ,the "none" option was never available.
I don't think its a carrier related problem. As I mentioned have three devices (on two different providers) two devices the option is missing and one its available.
I thank you for giving it some thought.
wait... the 2 that are not showing "None" as an option, are they already set to swipe to unlock with no security on lockscreen? THe one where it is available, does it have a pin/passcode etc on lockscreen?
digitaljeff said:
wait... the 2 that are not showing "None" as an option, are they already set to swipe to unlock with no security on lockscreen? THe one where it is available, does it have a pin/passcode etc on lockscreen?
Click to expand...
Click to collapse
Here is the story of each Smartphone. None of my phones have ever had a PIN or Passcode or fingerprint set up on them except the S20 as an attempt to fix the problem. During out of box setup the security option are always "skip for now".
Galaxy S20 +:- The main subject of this discussion, you know the story recent factory reset etc
Galaxy Fold:- Not long after initial setting (out of Box) was changed to "None". Then used in that state for 6 or more months. Then as part of my checking to find out what was wrong with the S20+, the fold was set to "Swipe to unlock". A short time later when I tried to return the "Fold" to "None" the option had disappeared on it as well. I would try a factory reset on this phone as well but I think its would not fix the problem just like on the S20+.
Note 10 +:- Does not matter What I do the "None" option remains intact and available to switch too at any time. In other words works perfectly.
These are all family phones, Not rooted, no special weird apps etc. I think its pretty bad that when you do a factory reset the phone is clearly not reset to the way it came out of the factory. I would imagine most people think that it would be.
Chris
Very weird. Only thing I could come across was having smart lock on with on body detection on. But that still doesn't explain why after factory reset you still have this .
As for factory reset, when done, the device will revert back to the most recent updated revision. This includes security patches. You will not go back to true "out of box" factory software. But essentially a clean install, including most recent updates that have been done via system update .
digitaljeff said:
Very weird. Only thing I could come across was having smart lock on with on body detection on. But that still doesn't explain why after factory reset you still have this .
As for factory reset, when done, the device will revert back to the most recent updated revision. This includes security patches. You will not go back to true "out of box" factory software. But essentially a clean install, including most recent updates that have been done via system update .
Click to expand...
Click to collapse
I thought as much about the updated revision and security patches with regard to factory reset. I have always had a suspicion that it was after an update that things stopped working.
I was thinking about trying to flash back to the original firmware version. Have done it once before many years ago. Its just a bit of a stressful process.
Chris

Question Work phone was enrolled in a13 without BL unlocked.

Hi all,
My work gave me a new phone with an issue. It's a pixel 6 pro, and the previous user has enrolled the device in the a13 beta. They sideloaded the OTA and didn't unlock the bootloader.
I've contacted T-Mobile. They've given the green light on their end to unlock.
When I use the device unlock app, it tells me that it is unlocked. When I check in the device settings thought, it tells me that "connect to internet or contact carrier for unlock."
TMobile is saying there is nothing they can do, and google is telling me the same thing as well.
Any ideas? Just looking to get this device back to Android 12.
AwkwardUberHero said:
Hi all,
My work gave me a new phone with an issue. It's a pixel 6 pro, and the previous user has enrolled the device in the a13 beta. They sideloaded the OTA and didn't unlock the bootloader.
I've contacted T-Mobile. They've given the green light on their end to unlock.
When I use the device unlock app, it tells me that it is unlocked. When I check in the device settings thought, it tells me that "connect to internet or contact carrier for unlock."
TMobile is saying there is nothing they can do, and google is telling me the same thing as well.
Any ideas? Just looking to get this device back to Android 12.
Click to expand...
Click to collapse
What device unlock app?
What happens when you:
Connect to wifi.
Enable OEM Unlocking in developer options.
Download latest platform-tools
Run the fastboot command: fastboot flashing unlock
A second hand work phone Pixel 6 Pro that's already on 13. That phone has seen some **** in a very short time.
T-Mobile pushes the unlock to you. If you downloaded the app from the Play store, it's the wrong one. Using the sim unlock one in T-Mobile sim settings also doesn't seem to work.
Alekos said:
What device unlock app?
What happens when you:
Connect to wifi.
Enable OEM Unlocking in developer options.
Download latest platform-tools
Run the fastboot command: fastboot flashing unlock
Click to expand...
Click to collapse
It's connected to WiFi, but the oem unlocking item is greyed out.
I haven't tested running the command in fastboot yet. Was worried what would happen.
LLStarks said:
A second hand work phone Pixel 6 Pro that's already on 13. That phone has seen some **** in a very short time.
T-Mobile pushes the unlock to you. If you downloaded the app from the Play store, it's the wrong one. Using the sim unlock one in T-Mobile sim settings also doesn't seem to work.
Click to expand...
Click to collapse
They asked me to download the device unlock app from the app store. I did, and used it.
They said that they have approved the unlock on their end.
I'm quite confused. This is my first carrier locked pixel.
AwkwardUberHero said:
Hi all,
My work gave me a new phone with an issue. It's a pixel 6 pro, and the previous user has enrolled the device in the a13 beta. They sideloaded the OTA and didn't unlock the bootloader.
I've contacted T-Mobile. They've given the green light on their end to unlock.
When I use the device unlock app, it tells me that it is unlocked. When I check in the device settings thought, it tells me that "connect to internet or contact carrier for unlock."
TMobile is saying there is nothing they can do, and google is telling me the same thing as well.
Any ideas? Just looking to get this device back to Android 12.
Click to expand...
Click to collapse
If you get a second hand phone from work that has experimental beta software installed from a previous owner, which is clearly a massive issue for a work phone in several regards (security just one) why don't you just give it back and demand a new one? Not sure how your company acts, but mine would instantly seize that phone, there is not knowing what might have been installed on it, it might even be a non-genuine A13 build. It's simply a risk most companies would never take, at least if they have some credibility.
This is clearly not your problem to deal with. It's noble that you invest so much of your "free" time for this, but it's a waste of time imho. It's not your job to make that phone work properly. If it's not in a working, proper state at the moment of delivery from employer to employee, you need to demand a working model.
AwkwardUberHero said:
It's connected to WiFi, but the oem unlocking item is greyed out.
I haven't tested running the command in fastboot yet. Was worried what would happen.
Click to expand...
Click to collapse
If it's greyed out, the Bootloader is still locked. You'll need to contact them (either through your work or TForce) in order for them to unlock it. But corporate devices (from T-mobile) might have different policies on unlocking. Best to contact your IT Dept.
But as the @Morgrain has suggested, this phone should have been wiped and factory reset by your employer to a proper working state. It wasn't. That's concerning. Many of us have worked for companies who are, shall we say, less than competent, at IT. But it's 2022 - there's no excuse.
Alekos said:
If it's greyed out, the Bootloader is still locked. You'll need to contact them (either through your work or TForce) in order for them to unlock it. But corporate devices (from T-mobile) might have different policies on unlocking. Best to contact your IT Dept.
But as the @Morgrain has suggested, this phone should have been wiped and factory reset by your employer to a proper working state. It wasn't. That's concerning. Many of us have worked for companies who are, shall we say, less than competent, at IT. But it's 2022 - there's no excuse.
Click to expand...
Click to collapse
I was going to give it one last shot before trading it back in. TMobile said that they have set it to be unlocked on their end, and that factory resetting it and checking it again to see if the bootloader is allowed to be unlocked might be a solution.
I've flashed roms, rooted and such for many years, but I've never had one like this. If TMobile did flip the switch in their end for the permission to unlock the bootloader, then it should show this, even in a developer preview software build, right?
I doubt that factory resetting this and trying it again will do any good, but I guess it's worth a shot.
AwkwardUberHero said:
They asked me to download the device unlock app from the app store. I did, and used it.
They said that they have approved the unlock on their end.
I'm quite confused. This is my first carrier locked pixel.
Click to expand...
Click to collapse
Don't use the play store app. It doesn't work. The phone has a built in app. It doesn't work either.
The unlock doesn't need to be approved. It has to be pushed to your phone. Your phone will alert you that it's unlocked without doing anything. T-Mobile cannot be the one telling you it's unlocked. After that, you reboot and bootloader unlock should no longer be grayed out
You got a bad rep who doesn't know what they are doing.
Your IT also had no business giving you a phone this compromised.
To be clear - T-Mobile wouldn't unlock your bootloader or be able to toggle the OEM unlocking themselves, they would only make your phone carrier unlocked. It just so happens that on T-Mobile devices (and maybe some others but definitely not Verizon), that carrier-unlocking a phone permanently usually also makes it so that you can toggle OEM unlocking. It's also possible that corporate management of your phone prevents it from ever having the OEM Unlock toggle be ungrayed, but on the other hand, I would think they would have it locked down to where someone can't opt the phone into a Beta program, and it's also strange that T-Mobile would do, or attempt to do anything regarding the phone since you don't own it or pay for the phone service.
As several have said, it's not your phone, it's not your responsibility, I wouldn't even think your work would want you to be messing with it even though you're capable.
I would also add that unless your work has the capability to make their phones have OEM Unlocking ungrayed out, and re-grayed out at will, they'd never be able to fix the Android 13 DP/Beta situation themselves - they would have to go to T-Mobile et cetera, although after they fix it, I would expect them to want to toggle it back and make it so that no one else can toggle it again. I guess your work just doesn't manage their associate's phones very closely.
LLStarks said:
Don't use the play store app. It doesn't work. The phone has a built in app. It doesn't work either.
The unlock doesn't need to be approved. It has to be pushed to your phone. Your phone will alert you that it's unlocked without doing anything. T-Mobile cannot be the one telling you it's unlocked. After that, you reboot and bootloader unlock should no longer be grayed out
You got a bad rep who doesn't know what they are doing.
Your IT also had no business giving you a phone this compromised.
Click to expand...
Click to collapse
So, they approved the carrier unlock.
The app does that part. I've done that a few times. But, the oem unlock is still greyed out.
Morgrain said:
If you get a second hand phone from work that has experimental beta software installed from a previous owner, which is clearly a massive issue for a work phone in several regards (security just one) why don't you just give it back and demand a new one? Not sure how your company acts, but mine would instantly seize that phone, there is not knowing what might have been installed on it, it might even be a non-genuine A13 build. It's simply a risk most companies would never take, at least if they have some credibility.
This is clearly not your problem to deal with. It's noble that you invest so much of your "free" time for this, but it's a waste of time imho. It's not your job to make that phone work properly. If it's not in a working, proper state at the moment of delivery from employer to employee, you need to demand a working model.
Click to expand...
Click to collapse
Yes and no. Not everybody works for high security big bank or government. Depends on the employer and depends on the job for the employer.
One piece of good news is that it is VERY unlikely that its a non-original A13. After all, its locked still. That means that the build had to be signed by the appropriate keys in order to install.
roirraW edor ehT said:
To be clear - T-Mobile wouldn't unlock your bootloader or be able to toggle the OEM unlocking themselves, they would only make your phone carrier unlocked. It just so happens that on T-Mobile devices (and maybe some others but definitely not Verizon), that carrier-unlocking a phone permanently usually also makes it so that you can toggle OEM unlocking. It's also possible that corporate management of your phone prevents it from ever having the OEM Unlock toggle be ungrayed, but on the other hand, I would think they would have it locked down to where someone can't opt the phone into a Beta program, and it's also strange that T-Mobile would do, or attempt to do anything regarding the phone since you don't own it or pay for the phone service.
As several have said, it's not your phone, it's not your responsibility, I wouldn't even think your work would want you to be messing with it even though you're capable.
I would also add that unless your work has the capability to make their phones have OEM Unlocking ungrayed out, and re-grayed out at will, they'd never be able to fix the Android 13 DP/Beta situation themselves - they would have to go to T-Mobile et cetera, although after they fix it, I would expect them to want to toggle it back and make it so that no one else can toggle it again. I guess your work just doesn't manage their associate's phones very closely.
Click to expand...
Click to collapse
So, TMobile said for me to down load the device unlock app. I did that, and ran it. It told me it was carrier unlocked.
The OEM unlocking portion is greyed out in develope options though still, and saying to connect to the internet or contact my carrier. Which confuses me. If it's sim unlocked, then I should be able to unlock the bootloader, right?
AwkwardUberHero said:
So, TMobile said for me to down load the device unlock app. I did that, and ran it. It told me it was carrier unlocked.
The OEM unlocking portion is greyed out in develope options though still, and saying to connect to the internet or contact my carrier. Which confuses me. If it's sim unlocked, then I should be able to unlock the bootloader, right?
Click to expand...
Click to collapse
As I said, your work may have more control over your phone since it's their phone, not yours. They may have something in place that keeps OEM Unlocking disabled, no matter what. I'm just speculating, I don't know if that's the case. I really couldn't guess any further why it's still grayed out for you. I wouldn't even bother spending any further effort on it. If it happened to me, I would tell work about it and let them deal with it.
Google has an MDM problem if a Pixel can block bootloader unlocking but not betas.
Then again, so does Apple and Intune not being thorough enough.
LLStarks said:
Google has an MDM problem if a Pixel can block bootloader unlocking but not betas.
Then again, so does Apple and Intune not being thorough enough.
Click to expand...
Click to collapse
To be clear, if it is showing that it was approved in that app to be carrier unlocked, in theory, I could try and unlock the bootloader or no?
Last attempt before I give up on it.
LLStarks said:
Google has an MDM problem if a Pixel can block bootloader unlocking but not betas.
Then again, so does Apple and Intune not being thorough enough.
Click to expand...
Click to collapse
I know with regards to non-phone Google things at the very large corporation I'm at - where we've used Google for everything (except for phones) for a decade - that some things that are under the control of our internal Google Admins in our IT department slip through and then later get corrected.
As regards to phones, I don't have a corporate phone, but they used to supply some Samsung models for a brief period where they experimented with allowing both iPhone and Android devices, but they stopped probably because it was just more work for them to manage both iPhone and Android devices. I can't speak as to whether they had the capability to keep people from unlocking their bootloader or keep folks from opting in to DPs/Betas, but that was also ~6 years ago.
AwkwardUberHero said:
To be clear, if it is showing that it was approved in that app to be carrier unlocked, in theory, I could try and unlock the bootloader or no?
Last attempt before I give up on it.
Click to expand...
Click to collapse
If you can't toggle the OEM Unlocking (it's still grayed out), then you can't unlock the bootloader.
I mean, this kinda depends on whom you work for. Some companies that give out work phones choose Android as they can customize the build and can view the phone's usage. I can't remember if it was the FBI or the police somewhere who mentioned doing this exact thing in order to visibly track what is being done on these phones. So if your company is knowledgeable (which I suppose is a rarity nowadays, haha) and deals with some information that must be kept secure, then I would just confront someone in the IT department and ask them what the deal is "as the phone isn't running a stable and secure version of Android". Because if it's customized for phone usage tracking, then doing what you are doing could get you into some trouble.
Not worth taking such risks with something that isn't yours. Where I work in IT, people always mess with (and too frequently break) devices that they are borrowing - and then complain about having to pay $250 for cracking the display or destroying the case of a laptop that they are simply borrowing.
It seems that nobody reads the contracts that they are signing or has enough common sense to not destroy something that isn't theirs.
AwkwardUberHero said:
To be clear, if it is showing that it was approved in that app to be carrier unlocked, in theory, I could try and unlock the bootloader or no?
Last attempt before I give up on it.
Click to expand...
Click to collapse
To be fair, I would do anything and everything to unlock the device because I like messing with technology (even if it comes from work).
The Toggle is greyed out right - but is it on or off - because when the device is unlocked, the toggle will be greyed out (but toggled to the on position). When you boot into fastboot, does it say device state locked?
Do a factory reset in recovery mode and check again.
Alekos said:
To be fair, I would do anything and everything to unlock the device because I like messing with technology (even if it comes from work).
The Toggle is greyed out right - but is it on or off - because when the device is unlocked, the toggle will be greyed out (but toggled to the on position). When you boot into fastboot, does it say device state locked?
Do a factory reset in recovery mode and check again.
Click to expand...
Click to collapse
It's greyed out and off.
I haven't checked it in fastboot yet.

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