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I bought a new GNex last week and immediately ran into bad connectivity issues when preferred network mode is set to LTE/CDMA. Basically no signal all (3G or 4G), even though I live in downtown Boston where there should be 4G. When I switch my preferred network mode from LTE/CDMA to CDMA, the 3G network works fine with no connectivity issues.
On the phone, Verizon told me that a software patch in May will fix the issue. A staffer at the Verizon store told me that I could already find the patch online and that it would solve the problem... I assumed he was talking about 4.0.4. I flashed 4.0.4 yesterday fully expecting it to solve my LTE connectivity problems but ..... no luck. I still get no signal using the LTE/CDMA setting. I can't even make or receive calls unless I switch back to CDMA.
Do I have a hardware issue? Are other people having the same problem? Should I trust Verizon and hope that the 4.0.5 OTA update fixes the problem? Is there anything I can do about it now?
I am in the same boat as you. Just got a replacement from Verizon but it had a horrible purple tint to the screen so its going back. Didn't even get to see if its better at 4g. I think its a hardware problem as I've read that some people were able to get a replacement phone that actually works.
Sent from my Galaxy Nexus using XDA
My problem is similar. I can get 4G and use it sometimes but after a short time of data usage all my data is cut off until I reboot the phone. No calls, no nothing. I logged a ticket last night and will be calling back today for an exchange.
edit:
I stopped into the VZW store after calling customer care and getting everything all setup. They swapped out my gnex for a new one and so far my experience has been positive. I'm seeing improved signal everywhere and last night the phone didn't drop connectivity once or even get warm. The old phone would get hot to the touch in the upper left of the screen, the new one stayed cool throughout 30 app downloads with 2 bars 4g. Here's to hoping my problem is solved.
I'm getting a similar issue with connectivity dropping ice had this phone for three weeks and the signal drops terribly. At my house because I live on a mountain by a Penn state campus I know there isn't much in the way of signal because of the distance from the towers without interference. But even with being in other areas with 4g I still run into the signal dropping...I thought it was just me so it's good too know I'm not the only one having issues
Sent from my Galaxy Nexus using xda premium
I had LTE for around a month, then out of nowhere, no updates, nothing it disappeared, it's been gone for almost 2 weeks now.
My carrier (O2-UK) says there is no issue, I have literally no idea, I am almost certain it's just Oneplus phones.. but anyone have any info?
As I said, I've tried custom ROM, I've tried all the stock roms clean flashed.
ritchiedrama said:
I had LTE for around a month, then out of nowhere, no updates, nothing it disappeared, it's been gone for almost 2 weeks now.
My carrier (O2-UK) says there is no issue, I have literally no idea, I am almost certain it's just Oneplus phones.. but anyone have any info?
As I said, I've tried custom ROM, I've tried all the stock roms clean flashed.
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The latest update oos3.4.2 has this issue. However, oos3.2.2 didn't have this issue as my LTE was connecting fine in India.
sidagg said:
The latest update oos3.4.2 has this issue. However, oos3.2.2 didn't have this issue as my LTE was connecting fine in India.
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I've tried all roms, all OOS versions. Same issue.
No one else has this issue?! Saw a few on google but no fixes...
I can say that my phone often sticks to edge when I disable the wifi, it won't switch to 3g/4g unless I enable/disable it. I believe this was not the case with oos 3.2.1, with which my phone came with (only have it for a week now). This also happens with CM13. I think there was a update to the radio in the last oos update, so this might be the reason.
I am currently on OxygenOs 3.2.4 and my Lte seems to work properly. I tested it on a 4g area for about an hour or more and lte sticks with no drop to 3g. I will test it more and report back.
Lownita said:
I can say that my phone often sticks to edge when I disable the wifi, it won't switch to 3g/4g unless I enable/disable it. I believe this was not the case with oos 3.2.1, with which my phone came with (only have it for a week now). This also happens with CM13. I think there was a update to the radio in the last oos update, so this might be the reason.
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I used to have solid good 4G here, now I don't no matter what I do. It isn't a network issue either
Did you double check your data SIM card is set to LTE? I had that setting change to 3g through a weird mix of circumstances. Was miffed I wasn't getting 4g and it turned out my SIM was set to 3g max.
nispen said:
Did you double check your data SIM card is set to LTE? I had that setting change to 3g through a weird mix of circumstances. Was miffed I wasn't getting 4g and it turned out my SIM was set to 3g max.
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I get LTE if I go somewhere else, eg just outside off where I live.
But I had very good LTE where I lived too, inside, outside, then a week or two ago it vanished.
same here always reverting from 3g to 2g biggest issue with this phone
please fix this 1+ we all having hard time with this issue
my 1+3 never stays on 3g or LTE always go back to 2g
Silly suggestion, but are you on the correct APN? My oneplus initially connected on the incorrect APN for my carrier and I wasn't getting LTE, but 3G/H. Once I corrected it, my LTE was constant in the places it should have been.
Works fine for me you probably just getting a stronger h+ signal and it's jumping between mast's
fermata_ said:
Silly suggestion, but are you on the correct APN? My oneplus initially connected on the incorrect APN for my carrier and I wasn't getting LTE, but 3G/H. Once I corrected it, my LTE was constant in the places it should have been.
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Yes I am
TheLoverMan said:
Works fine for me you probably just getting a stronger h+ signal and it's jumping between mast's
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That would make no sense. I had LTE for a solid month sat right at this desk, now, none.
Where I am in the UK we have loads of cell towers around me and it's always jumping about. There is an app that lets you pick what cell tower you want to use, I have forgotten it's name but might be worth a look. Or could be they doing work in your area. Sorry can not think what else it could be
The oneplus 3 and oneplus 2 just don't like LTE, they will find any reason to go to H+/3
Same issue
I am on Three UK, have came from a Galaxy S7 Edge, and that got constant LTE in most areas, now my phone seems to prefer H+ a LOT more than LTE, reverting to it whenever it can, not great, OnePlus really needs to address this issue, wouldn't mind so much if LTE in my area wasn't 75Mbps, compared to 10Mbps on H+
Grudenkles said:
I am on Three UK, have came from a Galaxy S7 Edge, and that got constant LTE in most areas, now my phone seems to prefer H+ a LOT more than LTE, reverting to it whenever it can, not great, OnePlus really needs to address this issue, wouldn't mind so much if LTE in my area wasn't 75Mbps, compared to 10Mbps on H+
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Same issue, same carrier, same frustration
Put me down for the same issue. With faster battery drain on 3.2.4, as well as random complete "no service" signal loss, for maybe 5 seconds. It's annoying as sin, and very disappointing. OnePlus at least is aware of the issue:
https://twitter.com/OnePlus_Support/status/765659124642222081
Fix
Have found no fix, have reverted to S7 edge, has MUCH better LTE and more reliable signal overall.
So I got my pixel xl from Google today. It works but I am on T-Mobile and it will not connect to LTE band 4 or 12 which are in my area. I have an ATT SIM for my work which I popped in and it works fine. That said without driving around Atlanta to try to find B2 I cannot tell if it is T-Mobile or the phone. Is anyone else on T-Mobile getting LTE connection at all?
So news today I can connect to LTE. Yesterday when I got the SIM in using *#*#4636#*#* I would get zero reception forcing LTE only. The phone would only connect to UMTS/HSPAP. Today after several restarts and calling T-Mobile and Google support it is now working. Here is what I did.
First Google is saying the update is supposed to affect LTE connecting issues.
Second make sure your SIM is properly registered with your provider. They should elevate the issue to higher tech support to have them look into it. This takes up to 24 hours.
Third go to your dialer do the *#*4636#*#*, go to phone info and change the preferred network type to LTE/UMTS or LTE/WCDMA (I haven't seen a difference between them). (This info is in other threads) Then restart your phone.
The problem seems to be how the phone determines what bands the network provider uses. It defaults to CDMA as the voice connection. For me this meant the phone was always connecting to UMTS only. It seems the firmware has some kind of default setting when it senses an error out the gate. The APN settings and preferred network settings needed to be updated and the phone restarted for it all to work. I now connect to band 4 LTE in my area. I hope this helps others.
I am also getting slow data speeds on my pixel XL connected to t mobile
My XL seems to get pretty consistent LTE service and good speed on T-Mobile.
LTE in Chicago working well.
Sent from my Pixel XL using Tapatalk
LTE in minnesota working fine.
Sent from my Pixel XL using Tapatalk
Google "Pixel LTE band 4 issue"
Weird. I'm getting pretty awesome Band 4 coverage in So. Cal. I also get Band 12 here, but Band 4 is what my phone tends to be connected to, which is fine since it tends to be significantly faster.
I'm in Oklahoma on t mobile getting slow connection compared to my friends. They each have a galaxy s6 edge and get between 70-80 MBs down sitting right next to me. I'm getting 14 MBs down. I just left sprint today for slow connection. Hoping to find a way to get this resolved ASAP.
mnguyen127 said:
Weird. I'm getting pretty awesome Band 4 coverage in So. Cal. I also get Band 12 here, but Band 4 is what my phone tends to be connected to, which is fine since it tends to be significantly faster.
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I only experience the issue in downtown Toronto area and I contacted my carrier, Telus, in Canada. They confirmed that network signal in such area is mainly LTE band 4...
Just an FYI for those with the same issue. Google has asked for my shipping address after contacting them about the issue.
micah_675 said:
Just an FYI for those with the same issue. Google has asked for my shipping address after contacting them about the issue.
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Which means replacement is on its way?
Not yet I'll update the thread when I get word.
I hope that result you issue, theres a lot of people with problems with LTE band 4 around the world
https://productforums.google.com/forum/#!msg/phone-by-google/OxkJ1Sn6i5c/E_2n5dFTBgAJ
micah_675 said:
Not yet I'll update the thread when I get word.
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Have you tried swapping SIM cards?
I pulled the sim out of another working TMO iPhone6s and my PIXEL got LTE right away.
Have an update and updated the main post.
micah_675 said:
Have an update and updated the main post.
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Thanks. I changed mine to LTE/WCDMA. Will know how it goes next week.
All seems to be working on my end.
I was having delays in mms being sent. I was using the default APN. About a week ago I changed the APN to the one recommended by T-Mobile. Mms sends instantly now just about. I don't think it's effected much on LTE but I didn't have problems before. Make sure your on the proper APN
I sure hope there isnt a recall..My XL hasnt even shipped yet and im on Tmo
I spoke with a t-mobile rep yesterday who helped me get my issue resolved. My main apn was set up incorrectly. Now I am connected to LTE and not just hspa+. I get generally good speeds most everywhere and I have tower right by my house that must go fairly unused.
Thought i would post this here.
Here in the UK not all areas have 5G. But if your using your phone as a Sat Nav and pass through an area that has 5G. you may notice you lose GPS signal.
It takes a considerable amount of time to reconnect.
Spoke to Samsung and they are aware of the issue (Although they kept me going through multiple testing processes before admitting and telling me this)
http://samsung.lucidcx.com//cx-dres...e10_10 Customer Consultant Guide Ver 6.0.pdf
Page 42.
Chat Screenshot attached!
No idea what update will include this fix. It does mean though i will have to lock the device to LTE signal to avoid loss in signal when traveling and using my device as a Satnav!
Interesting read, that pdf
raul6 said:
Interesting read, that pdf
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Yup thank you for sharing.
It is funny that they say "Note10+ 5G" signal is weak when using 5G.
Actually many reported the same with the other 4G devices...
This problem still exists with the T-Mo Note 10 5G that was just released. There was a day one update, but it didn't resolve anything.
T-Mo just pushed an update today that solved my GPS issues. Version N976USQU1ASL7. This should have been available on Day 1.
Never mind, the T-Mobile update didn't fix this. GPS still is nonfunctional in 5G mode. TMobile support is saying it's because the AGPS in the phone doesn't have enough data to triangulate position because there's not enough 5G enabled towers in my area yet and to wait until 2020 when more towers come online.
gmtom1 said:
Never mind, the T-Mobile update didn't fix this. GPS still is nonfunctional in 5G mode. TMobile support is saying it's because the AGPS in the phone doesn't have enough data to triangulate position because there's not enough 5G enabled towers in my area yet and to wait until 2020 when more towers come online.
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I quite literally almost pulled the trigger on it now I'm second guessing (again)
Sent from my HD1925 using Tapatalk
I'd wait until the Sprint merger and/or more towers are upgraded to 5G before pulling the trigger on this device. The GPS being borked affects too many other things on the phone.
I have the T-Mobile Note 10 + 5G and I am having no 5G GPS issues. I live in a 5G area and I use it regularly. Please note, I DID have GPS issues. I cleared the DATA for Google Maps in the apps section (not just the cache) and reset the maps app from scratch. That was right after the last update. My issue went away and never returned. I hope this will help you.
By the way, 2 points. First, most T-Mobile personnel are clueless about 5G. I have been speaking to them for weeks. Even Samsung support is iffy. But you could try them if this doesn't resolve your issues.
Second, the Verizon 5G phone and the T-Mobile 5G phone are completely different beasts. People want to compare them but the Verizon is gen 1 and the T-Mobile is gen 2 on 5G chips and they handle the switch between 4G and 5G completely differently. 5G on the Verizon is tacked on to a 4G chipset with the x50 modem while the T-Mobile has the x55 modem which integrates both. Any comparison is coincidence at best. As I said, my 5G phone GPS issues are completely resolved. I hope a reset of the Maps app will resolve yours. Actually, since the last update, ALL my issues seem to be resolved. I am one happy camper and there was a point in time when I was discussing an exchange. But no more.
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Unfortunately for a great manu people, myself included this phone has garbage reception. There is no known fix.
Me to
My troubles began after I updated the phone to A13 enrolling to Beta and then leaving it.
The problem was that the phone will be stuck to H+ all day although weI have good coverage of 4G and 5G in town. Sometimes the connection would just drop and I had to engage flight mode to reset it.
Yesterday I decided that I had enough and did the reset of network settings. Today I have noticed that the problem was solved. Now I have 4g and 5g as in the past. But the problem now is that the Internet just would not work from time to time although it shows full bars. Had to use aeroplane mode again today about 3 times.
It's very annoying to say the least. Had thoughts of changing the phone. Not even speaking about heating issues when on mobile. Horrible.
leafar1606 said:
My troubles began after I updated the phone to A13 enrolling to Beta and then leaving it.
The problem was that the phone will be stuck to H+ all day although weI have good coverage of 4G and 5G in town. Sometimes the connection would just drop and I had to engage flight mode to reset it.
Yesterday I decided that I had enough and did the reset of network settings. Today I have noticed that the problem was solved. Now I have 4g and 5g as in the past. But the problem now is that the Internet just would not work from time to time although it shows full bars. Had to use aeroplane mode again today about 3 times.
It's very annoying to say the least. Had thoughts of changing the phone. Not even speaking about heating issues when on mobile. Horrible.
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I also have to occasionally switch on/off airplane mode when the phone cannot connect to the internet from time to time
i agree, terrible signal problems, all time. I`ll try to reset all network settings
for me it`s a disrespect from google to treat all final user like beta tester
Same here. Super slow connection even in areas with towers close by.
Been having this issue ever since I updated to Android 13.
Having only had the phone for 2 weeks, I took it to my provider who said all they can do is return it to Google. With both my eSIM and my physical sim dropping out together, apparently its an RIL problem. They did say that if it's just an issue with one SIM card, replacing it will fix it.
I think this can be solved downgrading to android 12.1 dev you can downgrade to android 12.1 without downgrade bootloader it's safe and don't brick your device because it's a android 12 that runs over android 13 bootloader. Keep in mind that this will erase your data permanently! Do a backup before do it
This has been happening since the phone came out. This is due to the old modem they are using from Samsung. There is no fix.
My coworker has this happen with his 6 Pro, while my 6 is perfect ironically. He has verizon, I got tmobile. He has to leave the store to make a call, but I don't. This has been for the last 6 months though
Teet1 said:
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Click to expand...
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Weird because this phone has better signal than my gf s22U IV never had trouble with it dropping like at all, hope use get a fix
TonikJDK said:
Unfortunately for a great manu people, myself included this phone has garbage reception. There is no known fix.
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Yup! It's crazy and makes me wary of staying with the Pixel line
kevinireland11 said:
Weird because this phone has better signal than my gf s22U IV never had trouble with it dropping like at all, hope use get a fix
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P6P has better signal than the S22 Ultra? lol #troll
Visera said:
Been having this issue ever since I updated to Android 13.
Having only had the phone for 2 weeks, I took it to my provider who said all they can do is return it to Google. With both my eSIM and my physical sim dropping out together, apparently its an RIL problem. They did say that if it's just an issue with one SIM card, replacing it will fix it.
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Had the phone sent away to Google for repairs as the issue ended up happening when I was showing my provider. Got it back and Google said there were "no issues" with it and they couldn't replicate it with either SIM type. Either they put out a hotfix or it magically went away, but I'll see how it goes after using it again.
Teet1 said:
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Click to expand...
Click to collapse
If you've got another phone (5G compatible), you can try to see if the problem is the phone, or the actual network coverage.
Also, something else you could do is switch to 4G and see if the problem persists.
The thing with 5G is that the coverage is really spotty. That's in general. I don't live in the US, so I don't know what the actual coverage is over there. But that's a general thing with 5G. It cannot penetrate as well as 4G, and even worse than 3G or 2G. When you increase frequency, you lose distance (coverage). So basically 5G needs a lot more repeaters to get proper coverage.
But you could try another phone in the exact same area. Oor..try to switch to 4G and see if the issue still occurs. You could also call the carrier and ask if they have any idea why is this happening.
arsradu said:
If you've got another phone (5G compatible), you can try to see if the problem is the phone, or the actual network coverage.
Also, something else you could do is switch to 4G and see if the problem persists.
The thing with 5G is that the coverage is really spotty. That's in general. I don't live in the US, so I don't know what the actual coverage is over there. But that's a general thing with 5G. It cannot penetrate as well as 4G, and even worse than 3G or 2G. When you increase frequency, you lose distance (coverage). So basically 5G needs a lot more repeaters to get proper coverage.
But you could try another phone in the exact same area. Oor..try to switch to 4G and see if the issue still occurs. You could also call the carrier and ask if they have any idea why is this happening.
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Facts, I changed from 5G to LTE as my preferred Network and have much better connectivity
HipKat said:
Facts, I changed from 5G to LTE as my preferred Network and have much better connectivity
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Same with me. I keep 5G turned off for a couple reasons.
1, battery life.
2. 4G is fast enough for me.
3. Better signal.
p51d007 said:
Same with me. I keep 5G turned off for a couple reasons.
1, battery life.
2. 4G is fast enough for me.
3. Better signal.
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Oh Battery life for sure. HUGE difference!