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I've been experiencing the following symptoms in the last 24 hours or so, on a Tilt2, stock ROM:
-Frequent unsuccessful attempts to wake the phone from sleep. Often takes a few tries, usually successful, but I've felt the need to reset at least twice today.
-Occasional full-screen random color pixellation upon wake attempt. This generally goes away after a second or two, but sometimes I need a few wake attempts to get it off.
I am speculating that this might have something to do with the GMail IMAP issues that some people are having in the last day or two, or at least that's my best guess at associating it with a known issue, but I have really no idea. I've changed nothing, and I can't think of any possible traumatic experiences the device has gone through recently.
Everything worked fine yesterday, and has worked fine for over a year.
Follow-up, I hadn't yet noticed patterns in the issue until more recently. Now, I see that the problem occurs more in portrait.
Symptoms include:
-Landscape - generally normal touchscreen operation, I remember one time having some odd hardware keyboard behavior, though can't remember exactly what it was doing. I have also noticed that the power button seems to have no effect when in landscape.
-Portrait - phone is sluggish to wake, occasionally waking up to that random color pixel screen. Screen often freezes. Sometimes it comes back to normal, other times not. Power button seems to work normally, at least in toggling sleep/wake states.
I'm now thinking this probably does NOT have to do with the GMail IMAP issue, as some screen difficulty is occurring immediately upon power-on at times, before WinMo even begins to start.
I'm thinking some bad circuitry somewhere for whatever reason, and it might soon be time to evaluate repair/replacement options. Not sure what happened.
Which begs the side question, anyone have any idea what AT&T is replacing the Tilt2 with on insurance claims these days?
I've been reading through the previous threads and I'm still confused if the issue is hardware or software related. I have the AUO panel and have broken swipes, and times where I can't scroll properly. This has been going on a couple months now and it's getting on my last nerve since it's frequently happening when I need my phone to work properly. All this time I assumed it was software but a couple threads mentioned it was hardware. Trouble is, some people with the JDI screen also have issues so I don't understand. My question is, has anyone ruled out software by flashing an AOSP rom? I'd rather not send this to Sony if at all possible since they don't cross ship and I'd be without a phone.
I have rarely an issue with the touch screen, when swipe up or down, it doesn't swipe it acts like I've just touched (clicked) once the display. I think it is a software issue, because in my case, if I turn off the display wait for 2-3 seconds and turn it on, it works with no problems.
Can you point me please to other threads that have this issue in discuss?
Thank you!
Have you removed the asf from the screen and placed an actual screen protector on it? I found that this really helped with the weird screen issues.
I have a screen protector over the ASF. But that has nothing to do with my issue, because, like I said, when I turn the display off, wait 3 seconds, and on again everything is working normally.
vibecatalin said:
I have a screen protector over the ASF. But that has nothing to do with my issue, because, like I said, when I turn the display off, wait 3 seconds, and on again everything is working normally.
Click to expand...
Click to collapse
Yeah, I reboot usually and the issue temporarily goes away. Then it will come back a day or two later. I'm afraid to remove the ASF because I've read some issues with goes touches even with a screen protector. I just want the issue to be fixed... I was thinking of flashing a AOSP rom but wanted to see if anyone with that ROM had any trouble or not. Maybe the L update in January will fix things.
Here are the resources I've read on this issue:
http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Touchscreen-loosing-touch-issue/td-p/580111
http://johnhaller.com/blog/2014-03-06--sony-xperia-z1-z1s-touch-screen-issue
http://forum.xda-developers.com/showthread.php?t=2770293
I have rarely that issue, like I said I just turn off the screen, and after 2-3 seconds turn it on and it's gone. I'm sure this is a software related issue.
If it helps at all, I never had the issue in the two weeks I tried an aosp rom. However the camera and battery life were a bit lacking so I'm back on a stock rom.
I haven't have the issue too in the past weeks, I've wiping cache and dalvik cache pretty often , because I've installed some system apps. Anyway I will really want to know the cause of this
L.E. I'm still on stock firmware.
L.E. 2 : The Glove mode function, in the Settings-Display menu has an application or something? Has a file redirected to it? Is there in the phone's system a file than can be edited or deleted or something for the glove mode function? Maybe we will find answers there.
I'm not sure that I've made myself understood with the question.
Hi,
I have a UK sim free model. It sometimes misinterprets a tap or adds a phantom tap. Its not terrible but I'm sure mine has a issue. A quick Google and a tweet tell me I am not alone. Anyone else seeing this? I could return but I'm dubious it's hardware related...just not sure if it's worth waiting for a software update...
RealEvil_UK said:
Hi,
I have a UK sim free model. It sometimes misinterprets a tap or adds a phantom tap. Its not terrible but I'm sure mine has a issue. A quick Google and a tweet tell me I am not alone. Anyone else seeing this? I could return but I'm dubious it's hardware related...just not sure if it's worth waiting for a software update...
Click to expand...
Click to collapse
I have same issues with my g4 here in the US.
Unfortunately same here, on a G4, korean model F500S.
I have the same issues on my G4. So probably returning it won't solve it. I notice it the most when I am scrolling in Facebook or web pages I will open a link accidently.
I have the same, occasionally it just won't respond to some taps, i find just pressing the standby on/off button quickly sorts it but it is very annoying.
same here in israel, sometimes do not respond to double tap on lock screen to wake the G4 up
im sure its a software issue, prolly the LP 5.1
Are so you guys using screen protectors? That was the issue for me with g3 and g2.
20degrees said:
Are so you guys using screen protectors? That was the issue for me with g3 and g2.
Click to expand...
Click to collapse
I am using the out-of-the-box protector on G4. So the thing u mentioned was it with this kinda protector or after-market glass protector?
Try...SGS Touchscreen Booster - Google Play Store
I have run into this same problem with my Verizon G4 (VS986). Many of my taps have gone unrecognized.
I did find this.... http://forum.xda-developers.com/g4/help/fix-touch-screen-registering-touches-t3128518
I tested the software that was recommended...and IT WORKED!
Give it a try...can't hurt!
nipun1110 said:
I am using the out-of-the-box protector on G4. So the thing u mentioned was it with this kinda protector or after-market glass protector?
Click to expand...
Click to collapse
After market but plastic.
Just started to get issues where taps on the far left-hand side of the screen don't work.
blackknightavalon said:
Just started to get issues where taps on the far left-hand side of the screen don't work.
Click to expand...
Click to collapse
Okay, I was able to replicate my bug. It happens after playing a game and stops after some time. Turning autorotate back on and switching back and forth from landscape view fixed it.
Hey guys.
I was searching the forums for a fix that solves the phantom/ghost touches I'm getting frequently on my LG G4, H815 model.
Sorry for the long post but my case looks a little more complex than the ones I've been seen in here.
In my case, that's how it happens:
I receive several multi-touches at the same time, usually when Data is enabled. Sometimes it starts right when I switch from Wi-Fi.
It happens often when I'm driving and using Location+Data as well, which drives me crazy. I does also happens (like another user mentioned in this thread) when scrolling down a feed (such as on Facebook) and it suddenly likes/shares a photo/post. It also drives me crazy! And there is also the case where it taps the keyboard and send crazy typos on chat apps when you are real-time texting someone! Another hassle is right after using the camera and opening the gallery to show someone the taken photo...it suddenly scrolls the gallery and open another photo. I just can't make it to see the taken pic. Therefore, I really wanna fix this so bad since it happens every time I need something right away.
A workaround that's been helping, though it's a pain:
I found that pressing the On/Off button and giving it a few seconds will return it to a normal state. The problem is when it happens while I'm driving and are supposed to take an exit/make a turn at the moment. There are some other cases where I'm into something and giving this few seconds is not an option.
Trying right now:
Someone suggested in this thread to use the SGS Touchscreen Booster. I'm giving it a try right now.
Important notes:
This issue has been happening since I got this phone on November, 2015. We got this 6.0 update recently and I was hoping that it would fix it. It didn't.
I have an after market screen protector that I applied in order to see if the issue would go away. It also didn't.
I have been searching about a digitizer replacement but I don't think is a hardware issue, since it just doesn't happens when I'm only on Wifi at home with Data disabled. I believe that the problem is the Data connection that triggers smth.
Any thoughts?
Does anyone have any idea or have experienced the same scenario before? Any thoughts on my guess of data enabling triggering the ghost touches?
Sorry for the long post and thank you so much for reading it.
I think it's both, its hardware and software, LG tried to fixed it but it makes it worst. You can solve the problem for few seconds putting your five fingers at the home menu, It goes crazy and after it stopped making ****. Anyway this phone is great but all the problems make it ****.
I am going to use this thread even though I think my problem is not as serious as yours are.
My problem is that touches are registered, but no action is taken.
For example. Quickly tapping on an icon on the home screen will highlight it, but it will not open the application. I enabled the option in Developer mode to display the touches and the touch is registered. It's just that the app will not load. If I click for a tad longer - it loads. Happens on both stock Launcher and Action Launcher. I have not noticed it happening outside the launcher.
I read something about a keyboard update, but in the Update Center I don't have anything related to the keyboard.
The icons I see it happening with are located in the lower part of the screen.
I am almost sure that this is a software problem, but several updates have not fixed it. Currently on v20d.
Any suggestions or ideas?
After a few more testing and monitoring, I found out that the ghost touches only take place when I'm on LTE.
And even more weird, while driving through some specific areas when I'm commuting.
It's just so weird to think that some towers may send a LTE signal that may cause the ghost touches.
At home, at work, wifi or data, it doesn't happen.
I've been recently getting some instances where I would lock the phone and the fingerprint sensor won't respond to my finger.
This really started when I changed my lock to pattern swiping. Anyone have the same issue? I rebooted and changed it back to pin lock and it seems to be working all the time again, but I don't know what caused it in the first place.
Thoughts?
How many fingerprints do you have saved? I have 3. 2 of my left index finger and one of my right. 95% of the time I use my left. Set up several and see if that helps. Move your finger all over the sensor when setting it up so it gets a broad picture of your fingerprint
jbdan said:
How many fingerprints do you have saved? I have 3. 2 of my left index finger and one of my right. 95% of the time I use my left. Set up several and see if that helps. Move your finger all over the sensor when setting it up so it gets a broad picture of your fingerprint
Click to expand...
Click to collapse
It's not that it doesn't recognize my fingerprints, but it doesn't recognize fingerprints in general. So when I put my finger on it, it doesn't do the double buzz, it's just non responsive.
this happened to me yesterday several times. And i received phone yesterday... . I have two prints. Left and right index fingers. It didnt fail, just was as my finger wasnt in the reader
MDB08L
experienced the same thing this morning. phone was plugged charging and finger print would not detect, had to manually hit the power button then it worked. i find there are a lot of issues when the phone is charging though, screen sometimes becomes very unresponsive while charging. i think there was a similar thread about that as well.
Just started having this today as well. Sometimes doesn't acknowledge fingertip at all; works if i press lock button to wake the screen. Kind of a bummer, otherwise very satisfied overall. Hope it's just something that can be ironed out with a software update.
---------- Post added at 11:58 PM ---------- Previous post was at 11:52 PM ----------
Nothing out of the ordinary installed. Twitter, Instagram, Dropbox, etc. Nothing to interfere with lock screen. I do use pattern unlock.
EDIT: Will try PIN unlock instead of pattern for a while to see if it acts any differently.
ajmalott said:
Just started having this today as well. Sometimes doesn't acknowledge fingertip at all; works if i press lock button to wake the screen. Kind of a bummer, otherwise very satisfied overall. Hope it's just something that can be ironed out with a software update.
---------- Post added at 11:58 PM ---------- Previous post was at 11:52 PM ----------
Nothing out of the ordinary installed. Twitter, Instagram, Dropbox, etc. Nothing to interfere with lock screen. I do use pattern unlock.
EDIT: Will try PIN unlock instead of pattern for a while to see if it acts any differently.
Click to expand...
Click to collapse
Any luck? I did a system wipe after unlocking, and flashed new factory images but still happening.
No luck. Still happening either way. I'd say maybe 10% of the time, fingerprint unlock works correctly. The other 90% I have to wake the screen with the lock button first. Sometimes after trying fingerprint multiple times, when I press the lock button and the screen wakes there is a little message at the bottom that says "Fingerprint hardware unavailable" in red where the little fingerprint icon usually is. But then it immediately changes to the fingerprint icon and it works fine.
ajmalott said:
No luck. Still happening either way. I'd say maybe 10% of the time, fingerprint unlock works correctly. The other 90% I have to wake the screen with the lock button first. Sometimes after trying fingerprint multiple times, when I press the lock button and the screen wakes there is a little message at the bottom that says "Fingerprint hardware unavailable" in red where the little fingerprint icon usually is. But then it immediately changes to the fingerprint icon and it works fine.
Click to expand...
Click to collapse
I was able to find a bit more about this issue. When it happened again, I pressed the power button and quickly checked the fingerprint icon at the bottom of the lockscreen and it turned red and said "fingerprint hardware not available" for a split second before turning white again. I searched that error message and got this thread https://www.reddit.com/r/nexus5x/comments/3pm3lv/fingerprint_hardware_not_available/
I'll try wiping the cache and see if that helps at all. If not, I'm going to RMA.
jadesocket said:
I'll try wiping the cache and see if that helps at all. If not, I'm going to RMA.
Click to expand...
Click to collapse
I'm not much of a tinkerer, but I'll give this a shot. If it clears it up then okay, but if it happens again I'll probably RMA too. Not willing to put up with such inconsistencies on a brand new phone with such a highly touted feature.
Unrelated, this is actually already my second Nexus 5X. The first one I received would not take a charge, and I didn't have another USB Type-C cable to test, so they sent me an entirely new package. If wiping cache doesn't do it, I'm really not sure if I should bother with a third Nexus 5X. Kind of disheartening. I really enjoy the device otherwise.
So far so good for me, Let me know how it goes for you!
jadesocket said:
So far so good for me, Let me know how it goes for you!
Click to expand...
Click to collapse
Still happening today.
ajmalott said:
Still happening today.
Click to expand...
Click to collapse
That's a bummer. It actually happened again today for me too.
jadesocket said:
That's a bummer. It actually happened again today for me too.
Click to expand...
Click to collapse
I chatted with a Google support rep today, describing the issue and sending links to other message boards that are discussing this topic. He had me restart the phone in safe mode and sent a follow-up email, asking me to check back in after a few hours or a day or whenever, and let him know if the issue happens again. This was about seven or eight hours ago, and I haven't had the fingerprint sensor fail once when pulling the phone out of my pocket. It seems possible that a third-party app is interfering with the sensor's ability to function when the device is locked and the screen is off. I haven't installed very many apps, and they're all mainstream ones that everybody uses. My next step may be to factory reset the phone and stick to stock install for a day or two, then maybe add apps like Twitter, Instagram, etc., back one at a time per day and see if the issue returns. If it is a software issue, I don't think an RMA is necessary.
EDIT: Well it just did it, never mind all that
ajmalott said:
I chatted with a Google support rep today, describing the issue and sending links to other message boards that are discussing this topic. He had me restart the phone in safe mode and sent a follow-up email, asking me to check back in after a few hours or a day or whenever, and let him know if the issue happens again. This was about seven or eight hours ago, and I haven't had the fingerprint sensor fail once when pulling the phone out of my pocket. It seems possible that a third-party app is interfering with the sensor's ability to function when the device is locked and the screen is off. I haven't installed very many apps, and they're all mainstream ones that everybody uses. My next step may be to factory reset the phone and stick to stock install for a day or two, then maybe add apps like Twitter, Instagram, etc., back one at a time per day and see if the issue returns. If it is a software issue, I don't think an RMA is necessary.
EDIT: Well it just did it, never mind all that
Click to expand...
Click to collapse
I had hope Looks like RMA imminent for me. I put that glass screen protector on so well...
ajmalott said:
EDIT: Well it just did it, never mind all that
Click to expand...
Click to collapse
Lots of apps updated in the past week. The problem hasn't resurfaced for a whole 48 hours now. Hoping I can put this behind me
jadesocket said:
That's a bummer. It actually happened again today for me too.
Click to expand...
Click to collapse
I've spent the past week emailing back and forth with Google tech support, sending in bug reports, even sending a video of the problem happening (and showing the fingerprint sensor working immediately after pressing the lock button). They've determined that the fingerprint sensor hardware itself is fine, and the problem is that instead of waking the screen it's telling the phone to go into Doze. I'm still sending them bug reports, and they're trying to replicate the problem on their own Nexus 5X to determine what (possibly an app?) is causing the problem. I'll report back in with any more information, in case anyone else has the problem and ends up here.
It happened to me too, stock phone, no third apps installed. I will keep an eye on this.
off-topic: the discoloration of the back of the phone it's very bad!
ajmalott said:
I've spent the past week emailing back and forth with Google tech support, sending in bug reports, even sending a video of the problem happening (and showing the fingerprint sensor working immediately after pressing the lock button). They've determined that the fingerprint sensor hardware itself is fine, and the problem is that instead of waking the screen it's telling the phone to go into Doze. I'm still sending them bug reports, and they're trying to replicate the problem on their own Nexus 5X to determine what (possibly an app?) is causing the problem. I'll report back in with any more information, in case anyone else has the problem and ends up here.
Click to expand...
Click to collapse
I believe it's not the hardware as well. I've noticed that it's mainly when I get notifications from something that the sensor stops working.
jadesocket said:
I believe it's not the hardware as well. I've noticed that it's mainly when I get notifications from something that the sensor stops working.
Click to expand...
Click to collapse
Did a factory reset, and the problem came back almost immediately. Google tech support wanted me to reinstall OS entirely, but I don't have the right cable (type C to type A) to hook up to computer, so they just gave RMA. Got the new one on Friday, so far so good. But then, with the last phone, the issue didn't appear until after a week or two. Fingers pressed. Tech support really seemed to take my case as a rarity, and they were unable to recreate it with their own device. Here's hoping it's just limited to a few devices.
P.S. Off topic, but Google support wouldn't give me anything for the Black Friday deal. I asked multiple times in multiple ways. Oh well.
i've been facing touch issues for the last 3/4 months...
it's very annoying..sometimes lock and unlock makes it normals...but after like 10 minutes i t happens again..i looked up in the sony xperia sites and some people were also complaining about the issue but no reply from sony officials.i thought it was a software problem as some of the other consumers also have this touch issue so i decided to go back to oreo from the latest update..
but the problem stills exists even after flashing back to oreo.
anyone have any idea about this issue?
You wrote quite a few words, but you failed to describe the issue itself.
So, what is the problem?
MichaelMeier said:
You wrote quite a few words, but you failed to describe the issue itself.
So, what is the problem?
Click to expand...
Click to collapse
suppose i'm playing games for around 10 minutes
suddenly if i touch in the middle of the creen it registers at the corner
if i touchat corner it registers elsewhere
when i close the game and swipe on menu
it pulls down the notification bar
even closing the game becomes hard as it continuously registering falut touches
murshed.hasan said:
suppose i'm playing games for around 10 minutes
suddenly if i touch in the middle of the creen it registers at the corner
if i touchat corner it registers elsewhere
when i close the game and swipe on menu
it pulls down the notification bar
even closing the game becomes hard as it continuously registering falut touches
Click to expand...
Click to collapse
Maybe hardware damage?
Maybe heat?
murshed.hasan said:
suppose i'm playing games for around 10 minutes
suddenly if i touch in the middle of the creen it registers at the corner
if i touchat corner it registers elsewhere
when i close the game and swipe on menu
it pulls down the notification bar
even closing the game becomes hard as it continuously registering falut touches
Click to expand...
Click to collapse
I have experienced these same issues from time to time. I don't have a fix for it other than to restart your phone. That seems to fix the problem for a while.
One other thing I have done is to just close out of everything, lock the screen then rub it against my shirt to clean the screen a bit. These aren't very scientific approaches but it does seem to work in my case.
SludgeFactory said:
I have experienced these same issues from time to time. I don't have a fix for it other than to restart your phone. That seems to fix the problem for a while.
One other thing I have done is to just close out of everything, lock the screen then rub it against my shirt to clean the screen a bit. These aren't very scientific approaches but it does seem to work in my case.
Click to expand...
Click to collapse
i do the exact same thing.lock my phone then rub it on my clothes and unlock
it fixes the problem for a while
I have it too. Usually turninhg the phone on and off again works. But it's quite annoying
Having the same issue!
When touching in the bottom half of the screen (for example when typing on the keyboard), it starts to pull down my notification bar.
Also happened yesterday: was typing sth in WhtasApp, and suddenly I got asked, if i really want to start a phone call. The button for this action is on a upper area, of the screen.
I think it started with a update, a while ago. Cant really say wich one.
For me, it works to lock and unlock the screen. The issue is gone for at least 10 minutes. So i think its a software bug. I am hopeing best for the future android 10 update in Q1 2020.
But for me, such software bugs should not occour. And its weak from sony, they dont release a patch to fix it. Probably my last sony phone...
1fsaf said:
Having the same issue!
When touching in the bottom half of the screen (for example when typing on the keyboard), it starts to pull down my notification bar.
Also happened yesterday: was typing sth in WhtasApp, and suddenly I got asked, if i really want to start a phone call. The button for this action is on a upper area, of the screen.
I think it started with a update, a while ago. Cant really say wich one.
For me, it works to lock and unlock the screen. The issue is gone for at least 10 minutes. So i think its a software bug. I am hopeing best for the future android 10 update in Q1 2020.
But for me, such software bugs should not occour. And its weak from sony, they dont release a patch to fix it. Probably my last sony phone...
Click to expand...
Click to collapse
i also think it is a software bug but i went back to oreo after this problem but the problem still exists.i don't really know what to do and sony didn't even release a statement regarding this issue.
murshed.hasan said:
i also think it is a software bug but i went back to oreo after this problem but the problem still exists.i don't really know what to do and sony didn't even release a statement regarding this issue.
Click to expand...
Click to collapse
I assume the problem is in the firmware of the touch screen.
A small OS operating with the kernel touch driver
And I assume you can't downgrade it, unless you allow it in the kernel(defconfig)
I have a same problem. When I tap the lower part of screen, it starts to pull down the notification bar.
Same touch issue + accelerometer
I've had the same issue with the touchscreen - inputs along the bottom half pull the notification shade down. Also, my accelerometer fails the xperia test in the support app. Can anyone provide experience with Sony warranty claims? I sent my device in for repair and they literally just sent it back with no comments or remarks on the device or issues : /
Dont think the problem is Software related but Hardware. mine is like that since it got underwatter. problem is that changing the LCD panel can or not fix the issue, the investment alone of the panel 100€ and the hand work 75-100€ is nearly a 2/3 of a new one to not surely fix the problem. What I mean is, without a oficial stand from sony itself we cannot trust/invest money trying to fix and thats a shame.
The issues is happening in my phone too, yesterday sony bring the android 10 update, and i think its fixed, because after i updating the phone, im not experiencing that issues anymore
Fikri Nouval said:
The issues is happening in my phone too, yesterday sony bring the android 10 update, and i think its fixed, because after i updating the phone, im not experiencing that issues anymore
Click to expand...
Click to collapse
let's just hope that they fixed it.i haven't received the update yet
let's see
Fikri Nouval said:
The issues is happening in my phone too, yesterday sony bring the android 10 update, and i think its fixed, because after i updating the phone, im not experiencing that issues anymore
Click to expand...
Click to collapse
Is it really fixed?
That would be awesome.
I still have touch problem on Android 10, not fixed
Did anybody solved this problem? if does how? what was replaced?
android 10 didnt, with make me 80% sure it is Hardware.
Fikri Nouval said:
The issues is happening in my phone too, yesterday sony bring the android 10 update, and i think its fixed, because after i updating the phone, im not experiencing that issues anymore
Click to expand...
Click to collapse
does android 10 really fix it? I still don't receive any update and not so very keen to update, but if it really fix the touch issue then I will do it with newflasher in no time
same exact problem here