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So long story short I can't figure this one out... I have a spare line (Tmobile) with truly unlimited data and I'd like to use it in a tablet. I have been told it's (impossible) by a tmobile store. This is the same store that told me I can't teather past 5gb until I told him I'm rooted and custom. I'd love to get a galaxy tab s on my unlimited data! Please advise.
P.S XDA is Awsome!!!
I have the TabS 8.4 T707 for AT&T. The tablet is SIM locked to AT&T but you can contact them for the unlock code if you paid full price for it. I bought mine from BestBuy and it took about two weeks for AT&T to get the unlock code to me. It was a big pain to get that code.
I'm using mine for international travel and it registers on the networks. Just check which LTE bands Tmobile uses.
Also, the tablet is on sale right now for $380 at BB.
LochNiss said:
I have the TabS 8.4 T707 for AT&T. The tablet is SIM locked to AT&T but you can contact them for the unlock code if you paid full price for it. I bought mine from BestBuy and it took about two weeks for AT&T to get the unlock code to me. It was a big pain to get that code.
I'm using mine for international travel and it registers on the networks. Just check which LTE bands Tmobile uses.
Also, the tablet is on sale right now for $380 at BB.
Click to expand...
Click to collapse
Hi Lochniss,
How can you get ATT to provide you the unlock code? I tried device unlock request and ATTMobilitycare, and both said that the unlock code is not available.
I also bought the TabS from Bestbuy and unable to unlock it.
Regards.
Vrance Lam
vrance - I had to go through the "AT&T Chairman’s Office of Executive Escalations (ERT) team". I don't know if you can call 611 and ask for them??? I came into contact with them when I filled a BBB complaint stating ATT did not unlock my unsubsidized mobile device. I was rejected a couple of times but did not give up. Finally the person with ERT had Samsung USA contact Samsung Korea to get the code. I cannot understand why ATT does not have the code, but it blows my mind that Samsung Korea has it.
For everyone reading this... please be courteous and patient with these guys. They did not set up the ATT system nor do they have the solutions at their fingertips. As I am doing with the community, just guide them to the answer.... good luck.
There's much easier way if you have an active ATT account (phone account is OK). Just insert your ATT sim into your tab s, give it a few hours until ATT system update your phone information (you should be able to see tab s as your new phone in your online account page). By this time, your imei is in ATT database, you should now be able to request your unlock code thru their online system. It took less than 24hrs for me to get mine.
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
Hi Xiaonan80, thanks for your advice. Will try that route. Do u know if ATT prepaid SIM card is ok to let the IMEI is in the ATT database? I am not a ATT customer, but can try buying a prepaid SIM to try it out.
vrance said:
Hi Xiaonan80, thanks for your advice. Will try that route. Do u know if ATT prepaid SIM card is ok to let the IMEI is in the ATT database? I am not a ATT customer, but can try buying a prepaid SIM to try it out.
Click to expand...
Click to collapse
Sorry, dont know if prepaid would work. I have postpaid account.
Sent from my SM-T705 using XDA Free mobile app
I keep asking around and I keep getting different answers.
I have a grandfathered UDP. Some people say I should keep it because the new UDP has limitations. Some people say I should switch to the new UDP.
I wish I could still use PDANet/FoxFi (only a few times a year when travelling etc.). Some people say I can just pay $1/day for Verizon mobile hotspot. Some people say I should switch my plan.
I use Samsung Pay and GearVR, and I'd rather not root my phone. I use between 10-20GB/month.
Some people say that "unlocked" doesn't matter anymore - that the carrier SIM will make it a Verizon device no matter where I buy the phone. Is that true?
I'm ready to upgrade from my S6 to the S9 or S9+ (I want to keep my S6). Should I purchase through Samsung, Verizon, Amazon, Best Buy? Does it matter, or should I just go with the cheapest deal I can find?
I plan on going straight through Samsung on a monthly payment plan. They should offer some type of a device trade in program so I can trade in my sons Moto Z and maybe get a couple hundred knocked off. My son can have my Pixel XL and I'll get the 9+.
ergalthema said:
I keep asking around and I keep getting different answers.
I have a grandfathered UDP. Some people say I should keep it because the new UDP has limitations. Some people say I should switch to the new UDP.
I wish I could still use PDANet/FoxFi (only a few times a year when travelling etc.). Some people say I can just pay $1/day for Verizon mobile hotspot. Some people say I should switch my plan.
I use Samsung Pay and GearVR, and I'd rather not root my phone. I use between 10-20GB/month.
Some people say that "unlocked" doesn't matter anymore - that the carrier SIM will make it a Verizon device no matter where I buy the phone. Is that true?
I'm ready to upgrade from my S6 to the S9 or S9+ (I want to keep my S6). Should I purchase through Samsung, Verizon, Amazon, Best Buy? Does it matter, or should I just go with the cheapest deal I can find?
Click to expand...
Click to collapse
Being that your on Verizon, I wouldn't get an unlocked S9/S9+. I had an unlocked S8+ and I couldn't use Wi-Fi calling when I travelled internationally. I go to a lot of Caribbean islands and I couldn't call my family back home unless they had what's app.
I'm going to order through Samsung for a a Verizon version. I think that's the best option instead of unlocked.
Bxrider117 said:
Being that your on Verizon, I wouldn't get an unlocked S9/S9+. I had an unlocked S8+ and I couldn't use Wi-Fi calling when I travelled internationally. I go to a lot of Caribbean islands and I couldn't call my family back home unless they had what's app.
I'm going to order through Samsung for a a Verizon version. I think that's the best option instead of unlocked.
Click to expand...
Click to collapse
You know thats a good point! I was originally looking maybe at an unlocked version but... having WiFi calling when out of the states is nice feature without spending $$$ on a separate international plan at the time.
Bxrider117 said:
Being that your on Verizon, I wouldn't get an unlocked S9/S9+. I had an unlocked S8+ and I couldn't use Wi-Fi calling when I travelled internationally. I go to a lot of Caribbean islands and I couldn't call my family back home unless they had what's app.
I'm going to order through Samsung for a a Verizon version. I think that's the best option instead of unlocked.
Click to expand...
Click to collapse
That's a good point - glad you mentioned it. However, I am rarely out of the country, so I'm wondering if it's still in my best interest to have an unlocked phone.
Deathman20 said:
You know thats a good point! I was originally looking maybe at an unlocked version but... having WiFi calling when out of the states is nice feature without spending $$$ on a separate international plan at the time.
Click to expand...
Click to collapse
I know this was the case with the S8+. I'm going to make sure that I confirm it with Samsung and Verizon. The unlocked version is cheaper than getting from Verizon.
You can also now reservthe unlocked version on Samsung's website
https://www.samsung.com/us/
It only lets you reserve the unlocked version right now.
Bxrider117 said:
I know this was the case with the S8+. I'm going to make sure that I confirm it with Samsung and Verizon. The unlocked version is cheaper than getting from Verizon.
You can also now reservthe unlocked version on Samsung's website
https://www.samsung.com/us/
It only lets you reserve the unlocked version right now.
Click to expand...
Click to collapse
If you pre-order it on Friday from Best Buy I think it matches or beats Samsung's price by $10 and includes unlocked version too!
Course its early so curious if anything will change.
Side note is there any additional pre-order perks that we can get?
Deathman20 said:
If you pre-order it on Friday from Best Buy I think it matches or beats Samsung's price by $10 and includes unlocked version too!
Course its early so curious if anything will change.
Side note is there any additional pre-order perks that we can get?
Click to expand...
Click to collapse
All I see at Samsung is the $840 (S9+), but Best Buy says it will be $100 off that, no?
ergalthema said:
All I see at Samsung is the $840 (S9+), but Best Buy says it will be $100 off that, no?
Click to expand...
Click to collapse
Samsung is reading right. Though from Verizon/AT&T they have the higher price at $930/915 respectfully. So that being said it would potentially bring it lower than Samsung.
Best Buy says to get their discount there needs to be a qualified activation. Not sure but that sounds like you need to start a new line of service with the carrier. I have a plan already, don't need another. I'm with AT&T and am going to go with the carrier's model of the phone. HD calling or volte might or might not work with an unlocked model depending on whether or not they decide to activate it for you but WiFi calling won't work unless you have the AT&T model. WiFi calling is nice for out of country use, my family also spends some time in an area without cell service but WiFi is available. When I realized my wife had wifi calling on her iphone I was jealous. My Pixel didn't work. I like the features, security of the new phones. I think I'm done worrying about carrier apps, bootloaders and root. It's been quite a while since I modded a phone and improved on the stock configuration. I know, this is XDA but it's getting pretty hard to improve on this year's phones. My P2XL is still stock & I'm very happy with it like that.
dmb219 said:
Best Buy says to get their discount there needs to be a qualified activation. Not sure but that sounds like you need to start a new line of service with the carrier. I have a plan already, don't need another. I'm with AT&T and am going to go with the carrier's model of the phone. HD calling or volte might or might not work with an unlocked model depending on whether or not they decide to activate it for you but WiFi calling won't work unless you have the AT&T model. WiFi calling is nice for out of country use, my family also spends some time in an area without cell service but WiFi is available. When I realized my wife had wifi calling on her iphone I was jealous. My Pixel didn't work. I like the features, security of the new phones. I think I'm done worrying about carrier apps, bootloaders and root. It's been quite a while since I modded a phone and improved on the stock configuration. I know, this is XDA but it's getting pretty hard to improve on this year's phones. My P2XL is still stock & I'm very happy with it like that.
Click to expand...
Click to collapse
Talking with BB reps so far, their qualified activation doesn't seem to be like anything. Can be a new line or current at least thats what I've been told so far and that is what they are expecting.
For the BB pricing though found this out and might only still refer to the Pre-Order period. S9+ will be $100 off still after the 2nd, and S9 will be $50 off after the 2nd. No clue how long it lasts after that though but its what I was able to get out of the rep today. Also talking around no luck at getting at least Verizon to honor the BB discount so... well really its not to much tough luck for them since they still get money.
I just spoke to a vz rep, and this was her answer to the question...
Verizon: Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?
You: hi
You: what is the difference between the verizon S9 and the version of the S9 straight from samsung?
Meghann: Hello!
Meghann: There is no difference between the phones.
You: all features will work on both versions?
Meghann: Correct.
You: wifi calling, etc? We will just get software updates straight from samsung as oppose to from vz?
You: Please pardon my confusion here, but i was wondering what made the samsung version $80 cheaper!
Meghann: We do not make the phone, the difference is that Samsung sells us the phone and then we sell it to you. If you buy it straight from Samsung, you can use it on any carrier.
You: yes i am aware of that!
You: but i have heard that wifi calling doesn't work if international, mobile hotspot may not work, and we won't have access to some verizon features
You: is any of that true for this version of the phone?
Meghann: No, the device will still work the same.
Meghann: That would be true if you bought the phone from say Sprint and then brought it to us.
droideris1 said:
You: but i have heard that wifi calling doesn't work if international, mobile hotspot may not work, and we won't have access to some verizon features
You: is any of that true for this version of the phone?
Meghann: No, the device will still work the same.
Meghann: That would be true if you bought the phone from say Sprint and then brought it to us.
Click to expand...
Click to collapse
Of all the confusing possibilities I've heard, I have not heard anyone say that an unlocked phone will have wifi calling on Verizon - basically everyone says wifi calling does not work on an unlocked phone...
ergalthema said:
Of all the confusing possibilities I've heard, I have not heard anyone say that an unlocked phone will have wifi calling on Verizon - basically everyone says wifi calling does not work on an unlocked phone...
Click to expand...
Click to collapse
This is true on AT&T phones. You won't get wifi calling unless you have an AT&T phone. Can't speak for Verizon. Can't speak for the S9 at all since we don't have any user feedback but I doubt the carrier bonus features will change.
The unlocked version will not get visual voice mail on Verizon. That is a no go for me. All one has to do is look at the status of the unlocked S8 on verizon for confirmation. Nothing is different here. In fact Verizon has recently stated it will temporarily stop selling it's own branded phones unlocked. The Verizon price of the phones are almost $100 over what the Samsung retail is and also the most of any carrier. lucky us. I don't need a new activation so I don't get the $100 off best Buy deal. So I pay the inflated rate at no discount and no offers. nada. Basically stuck. Oh well.. such is life.
xgman said:
I don't need a new activation so I don't get the $100 off best Buy deal.
Click to expand...
Click to collapse
You didn't need to start a new line. I'm trading in my S8+ for the S9+ with Best Buy and I got the $100 off. I'm not starting a new line, just upgrading my current. They just make you activate it in the store.
Call up the cancelation department and threaten to cancel to ATT. When they ask if they can do anything for you let them know they can offer you the phone and keep your GUDP. Worked for me.
@ergalthema
What did you decide to do? It's cheaper through the Samsung website itself.
I'm in the same boat as you - I don't really need Wifi calling and don't use VVM.
wolfgrrl said:
@ergalthema
What did you decide to do? It's cheaper through the Samsung website itself.
I'm in the same boat as you - I don't really need Wifi calling and don't use VVM.
Click to expand...
Click to collapse
I went with the unlocked from Samsung. So far, any issues I have would probably exist on the Verizon version as well (mainly minor quirks that I have to find workarounds for).
For some reason, it has been more difficult to force the camera shutter to silent. I have a Tasker task that always worked with S6 - when camera is opened, silence all audio. But with the S9, sometimes the "System Volume" will be stuck at full. It's grayed-out and I cant' change it. Not sure what's causing that. If I reboot, I can adjust everything again. At first, I thought maybe the unlocked version couldn't silence the camera shutter, but that's not the case. I can silence it sometimes. Gotta figure out why it gets stuck at full volume sometimes, though.
Yeah, I think that's the route I'm going to do as well. Plus they'll give me $200 for my current phone
ergalthema said:
I went with the unlocked from Samsung. So far, any issues I have would probably exist on the Verizon version as well (mainly minor quirks that I have to find workarounds for).
For some reason, it has been more difficult to force the camera shutter to silent. I have a Tasker task that always worked with S6 - when camera is opened, silence all audio. But with the S9, sometimes the "System Volume" will be stuck at full. It's grayed-out and I cant' change it. Not sure what's causing that. If I reboot, I can adjust everything again. At first, I thought maybe the unlocked version couldn't silence the camera shutter, but that's not the case. I can silence it sometimes. Gotta figure out why it gets stuck at full volume sometimes, though.
Click to expand...
Click to collapse
I'm trying to figure out why the Verizon S9 is $80 more than the unlocked one. I used to have the unlocked S7 on Verizon and I understand that some carrier features such as VVM and VoLTE will not work. You also lose some of the Verizon specific apps that are preinstalled. I'm trying to find out if the unlocked phone will support all frequency bands used by Verizon for the best speed and coverage. I tried contacting Samsung through thier web site and here is my conversation:
Murtuza MD, SAMSUNG Care Pro
Them - Please excuse us for the long hold. We have had an unusually high volume of chats coming in. I would be happy to assist you with any questions you have about our products.
Me - What are the drawbacks to buying the unlocked S9 to use on Verizon. I understand that VVM will not work but will the phone support all of the bands used by Verizon to get the best call reception and data speeds?
Them - Please give me a few minutes to review the information you have shared.
Them - I see that the Unlocked S9 phone will be compatible with all the carrier's including Verizon.
Me - I understand that it will be compatible but will it perform the same as the Verizon branded S9? Why is the Verizon S9 $80 more expensive? What does the additional $80 buy for me?
Them - It will get you the Verizon specific feature's and applications that will be Pre installed on the phone.
Them - Please let me know if you have any more questions or queries for me.
Me - So the unlocked S9 will support all available Verizon radio bands?
Them - Yes, you are right.
Me - OK Thank you.
So it appears that the unlocked phone will work properly. Do anyone else find it ridiculous that the carrier locked phone would cost more? I would expect it to cost less unless there is some advantage to the carrier branded phone I am missing. Can anyone think of any other drawbacks to buying the unlocked phone? I could also note that the updates for the unlocked S7 were actually slower than the Verizon branded S7's updates.
unlocked bootloader is the must as well as aosp !!
usa and Canada will get the worst version again !!
I used a prepaid Verizon SIM on an Verizon S8 and lost VVM and WiFi calling but had HD Calling and I then purchased the unlocked Unlocked Pixel 2 XL directly from Google and it worked with with the Verizon prepaid SIM with the same downfalls of no VVM or WiFi calling but again I had HD calling. Not sure if this info helps but I WILL be buying the unlocked version S9 because I don't gain anything due to me using my prepaid SIM.
I don't think we can find such details early on. On websites like GSMarena and Phonearena the S9 doesn't have yet the model specific features (such as for Verizon and Unlocked version) so you should wait a bit more.
For those that had HD calling still usable with the unlocked versions of other devices, were you able to take calls and browse the web at the same time? I used an unlocked S7 with Verizon service for a while, but every time I was on a call I was not able to browse the web at the same time. Unfortunately for the kind of work I do I need to be able to do both.
That may be a drawback from not having the Verizon version of the S9 on their network.
So if you order the unlocked S9 on samsung you don't get visual voicemail ? Even if I use a sim from a verizon S8 model?
xgman said:
So if you order the unlocked S9 on samsung you don't get visual voicemail ? Even if I use a sim from a verizon S8 model?
Click to expand...
Click to collapse
If it is a Verizon postpaid (contract) SIM? Yes
If it is a Verizon prepaid SIM? NO
Everything I have seen on the web indicates that no matter what sim or contract (full here) that you simply can't get the visual voicemail app with an unlocked Galaxy. That is so unreasonable so they get the extra $100 and you are stuck with the bloatware. Correct me if I'm wrong but I think this is the case.
xgman said:
Everything I have seen on the web indicates that no matter what sim or contract (full here) that you simply can't get the visual voicemail app with an unlocked Galaxy. That is so unreasonable so they get the extra $100 and you are stuck with the bloatware. Correct me if I'm wrong but I think this is the case.
Click to expand...
Click to collapse
No Sir. A Verizon prepaid SIM on a Verizon S8 will not allow use of VVM
Throwinrocks said:
No Sir. A Verizon prepaid SIM on a Verizon S8 will not allow use of VVM
Click to expand...
Click to collapse
It is not a pre paid sim. It is a contract sim, but it won't make any difference. VVM won't work on a locked Verizon phone since the actual app won't even be on the phone and can't even be downloaded from the app store apparently.
When you put that post paid SIM into a Verizon S8 the VVM will appear on that phone along with 2 or 3 other apps plus Verizon phones aren't locked. My Verizon S8 had the VVM icon on my phone but it would not let me use it because I have a prepaid SIM. I have that icon on my phone.
There are two levels of VVM one is free with postpaid and the other is premium that cost $2.99 a month
Try this. Log in:
My Verizon>My Plans and Services>Blocks>Block Services>Block Visual Voice Mail>ON
Reboot and try a test call
I have the premium. I have not heard of anyone with premium or otherwise being able to get the visual voicemail with the slider etc working on an unlocked phone. I can't try the test because I don't have an unlocked phone to test it on yet plus it's on a work acct which I don't have admin access to. I don't know why they make it so difficult for such a mainstream feature.
xgman said:
I have the premium. I have not heard of anyone with premium or otherwise being able to get the visual voicemail with the slider etc working on an unlocked phone. I can't try the test because I don't have an unlocked phone to test it on yet plus it's on a work acct which I don't have admin access to. I don't know why they make it so difficult for such a mainstream feature.
Click to expand...
Click to collapse
I agree. You'd think no matter if it's locked or unlocked phone or a post paid or prepaid SIM they would want to keep you as a customer and allow us to have a simple feature. I still remember when you had to buy text messaging like minutes. LOL
---------- Post added at 12:12 PM ---------- Previous post was at 11:59 AM ----------
RossTeagan said:
I don't think we can find such details early on. On websites like GSMarena and Phonearena the S9 doesn't have yet the model specific features (such as for Verizon and Unlocked version) so you should wait a bit more.
Click to expand...
Click to collapse
Wait for what? What details and specific features are you talking about?
I talked to Verizon tech support regarding the differences between the unlocked S9 and the Verizon branded S9. She seemed to be very knowledgeable on the subject and confirmed to me that you will not be able to use VVM on the unlocked phone just like I expected. She went as far as to say that since Verizon doesn't control the software updates that there is no guarantee that the phone would continue to work on their network. We all know that Samsung would never send out an update that would break the Verizon service but I could possibly see future software related network speed improvements not getting passed on to this phone. I'm really tossed up on which phone to buy. Are the Verizon tweaks and VVM worth $80?
skiddingus said:
I talked to Verizon tech support regarding the differences between the unlocked S9 and the Verizon branded S9. She seemed to be very knowledgeable on the subject and confirmed to me that you will not be able to use VVM on the unlocked phone just like I expected. She went as far as to say that since Verizon doesn't control the software updates that there is no guarantee that the phone would continue to work on their network. We all know that Samsung would never send out an update that would break the Verizon service but I could possibly see future software related network speed improvements not getting passed on to this phone. I'm really tossed up on which phone to buy. Are the Verizon tweaks and VVM worth $80?
Click to expand...
Click to collapse
Verizon are a bunch of liars and crooks. Verizon tweaks nothing. They just make sure all their products and services work with the phone, that is all. I wouldn't pay $100 more for a phone that only has bloatware from Verizon. Not to mention Verizon phones are locked from factory now
Josh LaCelle said:
Verizon are a bunch of liars and crooks. Verizon tweaks nothing. They just make sure all their products and services work with the phone, that is all. I wouldn't pay $100 more for a phone that only has bloatware from Verizon. Not to mention Verizon phones are locked from factory now
Click to expand...
Click to collapse
From what I'm hearing Verizon hasn't started locking them yet but what difference does it make? AT&T and Sprint have been doing it for years. Once you activate the phone you can unlock it and in some cases they unlock once activated. They are locking them so when people steal them they're unable to use them. There's a ton of articles explaing why and I can't understand why everyone gets upset about it.
Now I take everything samsung says with a grain of salt and some hot sauce but the lady I just talked to (I recorded it) said that the snapdragon verizon s9+ had a unlockable bootloader (but she highly recommended against it). Has anyone else called samsung and asked them?
I can't say how true this actually is, but a vz rep just confirmed that all features will work exactly the same on both versions... see below for convo
Verizon: Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?
You: hi
You: what is the difference between the verizon S9 and the version of the S9 straight from samsung?
Meghann: Hello!
Meghann: There is no difference between the phones.
You: all features will work on both versions?
Meghann: Correct.
You: wifi calling, etc? We will just get software updates straight from samsung as oppose to from vz?
You: Please pardon my confusion here, but i was wondering what made the samsung version $80 cheaper!
Meghann: We do not make the phone, the difference is that Samsung sells us the phone and then we sell it to you. If you buy it straight from Samsung, you can use it on any carrier.
You: yes i am aware of that!
You: but i have heard that wifi calling doesn't work if international, mobile hotspot may not work, and we won't have access to some verizon features
You: is any of that true for this version of the phone?
Meghann: No, the device will still work the same.
Meghann: That would be true if you bought the phone from say Sprint and then brought it to us.
You: ok perfect!!
You: thanks for your help!
droideris1 said:
I can't say how true this actually is, but a vz rep just confirmed that all features will work exactly the same on both versions... see below for convo
Verizon: Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?
You: hi
You: what is the difference between the verizon S9 and the version of the S9 straight from samsung?
Meghann: Hello!
Meghann: There is no difference between the phones.
You: all features will work on both versions?
Meghann: Correct.
You: wifi calling, etc? We will just get software updates straight from samsung as oppose to from vz?
You: Please pardon my confusion here, but i was wondering what made the samsung version $80 cheaper!
Meghann: We do not make the phone, the difference is that Samsung sells us the phone and then we sell it to you. If you buy it straight from Samsung, you can use it on any carrier.
You: yes i am aware of that!
You: but i have heard that wifi calling doesn't work if international, mobile hotspot may not work, and we won't have access to some verizon features
You: is any of that true for this version of the phone?
Meghann: No, the device will still work the same.
Meghann: That would be true if you bought the phone from say Sprint and then brought it to us.
You: ok perfect!!
You: thanks for your help!
Click to expand...
Click to collapse
I was told something similar by the first person I talked to at Verizon. When I started to ask specific questions, they transferred me to tech support and then I was told the opposite. The tech confirmed that VVM will not be available on the unlocked version. I guess we will find out for sure in a couple weeks.
Find me one person with an unlocked S8 on Verizon that has normal visual voice mail? S9 is no different. I need the VVM for my business, don't need or want a new activation, so I have no choice but to pay the ransom.
What is the proper procedure to unlock an att s9 to use with another carrier?
Thanks.
Just to clarify. This phone was purchased from Samsung directly with the new $150 discount for Att branded phones.
RossTeagan said:
So the phone is bought from samsung but lock on att?
Try the following to check if your phone is network locked be sure you really need to unlock it (otherwise, I don't think you need to unlock it).
1. Insert a GSM SIM card from another network (a non-AT&T SIM, liek Cricket ot T-Mobile)
2. Try placing a call
If your phone manages to connect and make the call with this other SIM card, then you won't need to unlock it, as it's already unlocked. And if the phone is locked, I recommend you check with AT&T, given that this phone is not tight to a contract.
Click to expand...
Click to collapse
I don't have the phone yet (2 more days,) but I did an extensive Google search, and it seems like this particular phone will be sim locked. It's paid off outright, no contract or anything, but there were several heavy discounts like $150 off msrp and another $150 off for trading in S6.
My Google search gave me two possible options -
1) Talk to ATT and ask to unlock,
2) Use an unlock site, like DeviceUnlock, pay 20-50 dollars for them to obtain and send an unlock code to you.
As for #1, I saw a post where a guy complained that talking to ATT and Samsung was useless to him in a similar situation - each company sent him to the other one to get it unlocked, so he got nowhere with this option.
Also, I saw a few posts that said that a locked phone may have to be activated on ATT first and used for up to 40 days before ATT will unlock it for you. What would happen with this Samsung bought phone though?
And for #2, I just don't know how this kind of business works - you send them IMEI and the locked carrier info, pay money, and a few days later, they send you an unlock code that you can enter yourself.
Is it safe? How does it work exactly? What if there's a problem because the IMEI is not actually registered on ATT because the phone was sold by Samsung?
I have many more questions, just because I don't know what I am talking about, but the bottom line is this. What should I do?
Thanks.
AS your phone is paid off and there is no contract on it, you should stick with your first option: ask att to unlock it but as you said you will need an activated phone, so you will need to activate the phone with att, however, you should go to them immediately and not wait for 40 days. While Samsung locked the phone, the actual company who controls the lock and who has authority of unlocking it att. So don't let them fool you to go search the code somewhere else.
Also, there is a law in the US that forces operators to unlock your phone if there are no debts or contract on your device. So keep that in mind.
Regarding third parties, they are a shortcut and you just have to provide them the devices IMEI and network lock. They, in turn, will look for the unlocking code for you. And if there are issues, as you said, I think you can ask for a refund (so if you decide to go for such a service, first make sure they have a money back guarantee).
TLDR Go with att, they should (have to) provide the unlock for you
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Giskardors said:
Hi nabbed,
did you manage to unlock it?
what did you do in the end?
Click to expand...
Click to collapse
I called ATT, spoke to tech support. The tech said that since I had no history/account with ATT, they had to make one to verify that the phone IMEI was clean. He created a new account - name, address, phone, email, imei etc info. He created a support ticket (and gave me its number) for sim unlock. He said that I should receive an email within 48 hours that would either tell me that I cannot unlock or will come with the unlock code (if it is decided that I should be able to unlock.)
I tried using their default web service for getting an unlock https://www.att.com/deviceunlock/#/unlockstep1 but that thing doesn't work - the Next button cannot be clicked.
If unsuccessful, I am considering going and talking to a retail ATT store representative directly. They probably don't know much, but perhaps they can be more convincing on the phone with ATT.
Third option is trying one of the unlock websites.
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
entropism said:
So I had to do this with my S9, same kind of situation as you (I have T-Mobile service, received an AT&T locked device).
As you know, the web portal won't work. AT&T never entered your IMEI in their database, so as far as THEY are concerned, your phone doesn't exist.
Call tier 2/advanced tech support and have them create a case with the Device Unlock Team. GET A CONFIRMATION NUMBER. You should receive an email confirming that the case was made.
48-72 hours later, you SHOULD have an unlock code. Should. This is AT&T, and they don't know their ass from their elbow. It took me 2 weeks.
Device unlock services didn't work, as the IMEI has to be in AT&T's database for it to work correctly. They'll just (hopefully) refund your money when it fails.
Don't go into an AT&T store. As a former AT&T retail employee, I can guarantee you, those employees are dumber than a bag of wet hammers, and have no way of helping you with this, whatsoever. In addition, since you're not BUYING anything, they're not going to help too much even if they could.
Good luck. It will work for you eventually.
Click to expand...
Click to collapse
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
nabbed said:
Thanks.
The tech guy didn't say what kind of a support ticket he created. It may have been a general support ticket, or maybe he referred me to the unlock team directly, I don't know. He seemed like he understood perfectly what I needed. Anyway, the ticket format is like this - cm10230128_122673352, does that look right?
I have received an email confirmation that the call was made, but not that the case was created yet. The call ended at 5:30pm CDT on a Friday night, so maybe it would take until Monday to get a confirmation?
Click to expand...
Click to collapse
Maybe it will take up to tuesday. That's the limit
Im going to the US for 2 weeks, I dont know if i'll be able to unlock it on time, but If I order it I'll get it on the 2nd week.
I really hope you can unlock it!
Keep us updated
Update:
Got the unlock code in an email. The instructions say "Please allow 24 hours upon receipt of this notification to complete the unlock process." Not sure what that means, gonna try to unlock tomorrow with a project fi sim.
Update2:
Phone unlocked fine with a Project FI sim card and connected to T-mobile.
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
zenlifexxa said:
We're on the same boat!
I'm also on Project Fi and I received my AT&T S9 today.
My IMEI was found in AT&T's database and I just submitted the unlock request.
Do you experience any issues when using S9 w/ Project Fi?
Click to expand...
Click to collapse
I just used the Fi sim card to facilitate the unlock procedure (the S9 is not mine, it's for a friend, and I am just setting it up.) I just looked at sim status in the options to confirm that provider was T-Mobile. In my research, I read that using Project FI T-Mobile was no different from any other unlocked gsm phone using T-Mobile. You will lose all Project FI apps because they don't exist with non-Google phones. There will not be carrier switching between T-Mob, Sprint and US Cell, and there will not be wifi calling. But if your T-Mob service is already good, there shouldn't be a problem.
As as side note, my own FI service is kind of awful. Ever since Google introduced "preferred partner" feature, where a FI phone would connect not to the strongest signal carrier but rather to a particular carrier, in this case Sprint in my area, I have had really bad sound quality.
US Cellular has best towers in this area, with signal strength of -70-80 db or so, while Sprint has crappy towers with signal strength of less -100 db. Yet I am constantly connected to Sprint with crappy sound quality because they are the preferred partner here. I have to constantly to remind myself to manually switch to US Cell if I'm to make a lengthy phone call.
Good luck.
Hi guys, I hope you are all doing well and that everyone is staying safe and healthy. I am incredibly frustrated. I spent a ton of $ on the S20 Ultra and i was told that they unlocked it for me since I was with verizon but after the pandemic, I had to switch carrier because my work was no longer paying the monthly fees. I opened acct with Tmobile and i have not been able to use S20 with Tmobile. I have been in a tug-of-war between Verizon TMobile and Samsung, literally hours upon hours spent on phone, on chat, you name it, i have tried. So Here I am 60 days (approximately) later and no resolution. They took my money #Samsung but now they refuse to help me. I am so disgusted that I am considering just getting another phone, i.e. Apple 11 Pro. I dont want to but #Samsung #Verizon and #TMobile have left me no choice . I turn on phone and get message: Change Carrier
Sorry, your device can't be activated on another carrier's network right now. For help, contact Verizon at (800) 922-0204 or ...... I cannot do anything at this point, despite fact that Verizon says the phone is not locked. Samsung says it is and TMobile, well they are just billing me happily every month. Any help would be appreciated.
Thanks and please stay safe... These companies #Samsung #Verizon and #TMobile have been useless and I am in a very rough situation now. Financially I cannot afford to drop another $1.000 dollars for a new phone. Is it fair to me when I just bought the phone in February on Pre-Order. I have been loyal to samsung, since they released their first phone, years ago. I am so over this situation and would appreciate your help, please...
Wow, no need for hash tags.
Verizon hasn't unlocked the phone, Samsung and T-mobile won't be able to do anything.
I assume you've tried factory testing the phone? Have you tried connecting it to Verizon's network? You have verified with Verizon that the IMEI matches in their system?
This is 100% Verizon's fault.
This has nothing to do with Samsung or T-Mobile. This is all on Verizon. Did you get a code from them to unlock the device? If not, then it's not unlocked. Keep talking to tech support until they figure it out.