I did it successfully on a previous P3XL on the same wireless account, and have the same struggles with my current P3XL, but this time I can't recall what exactly enables it on the phone.
When I turn the switch on for wifi calling, it brings me to the carrier pages (Telus) asking for verification and then 911 address information - I complete the entire process where the the last page (still Telus) says it has been turned on, and press the last button 'finish'. However, doing so takes me immediately back to the android wifi calling setting, and the toggle moves back to and stays off. Hitting the toggle on again just restarts the process.
I got it sticking once, what's wrong or what else should I try?
http://imgur.com/Eku0GxR
I have the same problem as well, i am on Koodo. I posted in Koodo community forum as well and no one has answer to it.
Screenshot?
What's extra annoying is that I got it on once already...
Update - trying to solve this again. Possibly since the monthly patches there is a slight change in that after hitting the last button in the setup sequence it no longer hangs, but takes you back to the WiFi calling setting and the slider moves back immediately to off.
Next I will try calling my service provider to see if it's a per-device provision of some kind and needs to be cleared or reset since I switched to a different P3XL
calling the provider and getting them to reset the provisioning codes on my account didn't make a difference
SOLVED.
~30 mins on the phone with Telus tech support and explaining how provisioning the billing codes on my account for VoLTE/WiFi calling wasn't enough to enable these services on my phone and that I needed this supposed IMS registration, the rep went back and forth with me and his help desk a few times, we reset the phone twice, and eventually it worked and showed in the phone information menu (*#*#4636#*#*)
IMS registration status: available, VoLTE: available
WiFi calling - when I hit the toggle this time just moved to on and stayed on, didn't even have to do the setup process (presumably because it had been done several times before).
VoLTE - verified by making a call and phone stayed on LTE, did not drop to "H"SPA as it had been doing before.
verified wifi calling by putting phone into airplane mode, enabling wifi and the network in the notification shade said "Telus Wifi Calling"
The guess is non-carrier (Telus in this case) purchased phones are not whitelisted or in the system (their IMEI?) to automatically get IMS registered without tech support assistance.
I think in every 3rd party (Google in this case) purchase phone, the user WILL need to call in to tech support and speak to an agent familiar with the issue or is encouraged to really dig into the things they need to do on their end to get it working.
I also wonder if the device model has to be an approved one by Telus. e.g. can previous Pixels which have not been officially listed by Telus get this working if they support the features? Will only device models Telus has sold themselves work? I don't have answers to these questions and other users will have to try. I'd recommend obscuring what your phone model is or telling Telus it's one of the supported devices to get an honest attempt from them at getting working rather than just repeating a script that it's not supported. We want the real answer whether it can be done or not.
bonus round - Telus does not have eSIM beyond Apple watch at this time, but is working on it for other devices for future support (Pixel 3 supports it)
Telus does not have RCS/Chat (enhanced/advanced messaging) at this point, but is working on it for future availability
Also discovered sometime in the last few years is that Telus permits MMS usage whilst still maintaining a data block on your account, so you can be free to receive (and send if you have a package) picture and video messages, and not worry about pay-per-use data if you dont have a package for that. (it used to be that a data block blocked MMS too, it was all or nothing)
I'm disappointed this information was so hard to find on the net and wasn't provided by any of the providers themselves. There should be information on Telus' VoLTE and WiFi calling pages, for example that explicitly state users with 3rd party purchased devices will need to call in to tech support to get their device activated. I'm sad for mainstream users that A. dont know about these features existing B. don't know they need to be added to their account for billing purposes C don't know they're not actually working at that point and that they D need to call in and work with a tech to get them actually functional
I hope these posts help others who come after me who had the same questions and issues I did.
Related
I have tried everything but in vain ,I rooted this phone via the method described on this forum and worked through version 5.1.1 unlock boot loader and root and installed any custom rom but still on the network bar an X and checked the fone still says on CDMA. I need to Kow from the developers any chance to make this fone work on 2G or 3G GSM network band 900mhz and 1800mhz ,if yes what do I need to do to achieve this ,please guide me as this fone when it came first it was working on 910F version 5.0.1 firmware while in ODIN it was 910v until when I typed *#9090# when it started the problem when I wanted to update it. I WOULD NOT MIND TO BRING IT BACK TO THE WAY IT WAS BEFORE WHEN IT CAME TO ME AS LONG AS IT WORKS ON GSM NETWORK. RIGHT NOW I FLASHED THE ORIGINAL FIRWARE ,FONE BOOTED BUT WHEN HARD RESET IT SHOWS DM VERITY FAILED AND IMEI IS CHANGED, I HAVE Z3X ,OCTOPUS,ASANSUM, AND CHIMERA TOOL TO HELP ME SOLVE THIS. PLEASE PLEASE GUIDE ME
The N910V covers the 900 and 1900 MHz bands natively so that's not the problem. In fact, to use the N910V - just to be clear, that is the Verizon model of the Galaxy Note 4 so make sure that's what you've got 100% - can use 2G/3G modes without rooting or any customization of any kind because it's factory unlocked so the only reason it wouldn't work would be either a) there's a defect in the phone itself (after it's been factory reset) or b) there's a defect with the SIM card reader, potentially a broken pin someplace in the slot and that's somewhat tough to troubleshoot or repair simply and would require replacing the entire reader or perhaps even c) you're missing the APN data that is absolutely necessary to ensure things are going to work properly. From a technical standpoint the APN data isn't necessary for basic network connectivity aka making actual phone calls or receiving/sending SMS messages but it is absolutely necessary to get the data connection working for Internet access.
I would suggest you do this:
- put your SIM card into the phone, whatever one you're hoping to use for cellular and data service, I'm hoping you understand that the SIM card has to have active service on it - and I'm not talking about the phone itself: if your intention is to use the N910V with a GSM carrier then it doesn't matter if it was ever activated or not with Verizon because it's a carrier unlocked device
- find the N910VVRU2BPA1_N910VVZW2BPA1_N910VVRU2BPA1_HOME.tar.md5 pure stock 5.1.1 firmware and flash it with Odin (phone in Download mode, of course)
- don't do anything else with the phone except flash that firmware and as soon as it's done flashing boot into the factory recovery do a wipe - the easiest way to do this after the Odin flash is watch for it to reboot the first time which will go right into the factory recovery, as soon as that ends hold Volume Up + Home and it'll reboot right back into the actual recovery then do the data/cache wipe and then wipe cache separately just in case
- let the phone boot up normally, leave it alone for 15 minutes and I'm totally serious here, 15 solid minutes, don't touch it, just leave it alone and let it boot and settle for 15 minutes
- after 15 full minutes have passed, go into Settings - More networks - Mobile networks - Network mode and set it for Global if it isn't already - DON'T DO ANYTHING ELSE, NOTHING, DON'T CHANGE ANYTHING ELSE AT ALL, then let the phone sit for 15 minutes once again
Yes I know you're impatient, we all are sometimes, but this not one of those times, you have to leave the phone alone and let it settle for 15 minutes in the step and if you're not willing to do that you may never get it working like you want
What I've learned over time is that being impatient sometimes works against you and that some smartphones - most notably Samsung models in my experience - take time to get their network connectivity on occasion so you have to be patient here and let the phone handle "business" as it needs to do. Some phones are nearly instant with a connection, others need time, so be patient, have a cup of coffee or soda or water, read a book, do something for 15 minutes and don't touch that phone.
After 15 minutes take a look at it and you should have some network connectivity, at the absolute bare minimum it should be connected to your carrier and you can make a phone call or send a text message or call customer service (usually 611). If you don't have any service whatsoever at this point then go back into the Settings for Mobile networks and set the Network mode to LTE/GSM/UTMS and - yes, I know you hate this but it's got to be done - leave the phone alone for another 15 minutes.
If after this second waiting period for the network connection to happen it still doesn't get a connection for basic cellular use - no data yet, that might not happen till you put in the APN info if that becomes necessary but that's the next step only if you get the basic connectivity working - then there's something broken on the phone. As stated above if the SIM card has service, there's no logical reason the N910V won't connect to the network for making a phone call unless there's a defect in the phone itself, something is broken or something got configured in some manner in your attempts to get it working and you're possibly looking at a phone you might not be able to get working with your carrier.
If you've got basic cellular service working but no 2G/3G/HSPA+/4G LTE service showing (that's the data connection and not the cellular which shows the signal bars meaning you are on the network) then you need to put that APN data in manually since the phone doesn't seem to pull it from the SIM card as expected. That's a step you'll have to take care of on your own as I don't know your carrier or the specifics of the APN configuration which I'm sure you can find at your carrier's support website.
Anyway, give that a shot. Best advice: stop mucking around with all the rooting/recovery/ROMs and get the phone working FIRST on the carrier's network using the pure stock ROM - once you can do that then you can worry about doing all the neat stuff and customizing things later on. If I had to guess you jumped the gun, missed something in all the experimentation you've done so far and just basically been too impatient in some situations and not let the phone settle long enough to get that connection. I've done that many times on some phones and got pissed about it only to discover that when I stopped messing with the device and just left it sitting all by itself that magically the network connection kicked in after a period of time, usually no more than 15 minutes.
You apparently have a lot of smartphone modification hardware and I'm betting if you messed with it you broke it, now it's up to you to fix it.
Hope this helps...
I recently purchased an HTC 10 US model from ebay, taking my chances given the low price tag. The phone is loaded with a Telcel OS version, though the seller advertised the phone as unlocked. Hardwarewise, everything has been working beautifully.
I just got an H2Owirelees SIM, activated, popped it in. Initially, when I tried to manually create an APN, it reported 'this user is not allowed to create APN profiles.'
The device later auto-updated with APN info sent from H2O. I can send and receive calls and text, but still no data connection. Under settings, Data is enabled but shows 'Disconnected.' No data connection at all, not 2g, 3g, 4g, nothing.
So I'm wondering if there is some sort of partial carrier lock, which is not allowing me to receive data connections. The phone's model no is 2ps6500, which should mean that I have the US version. I would initially get a system notification suggesting I purchase a data plan for my phone, which redirects me to Telcel's website, which is why I suspect some sort of carrier lock.
Any insights on this? I realize this is probably a situation which not many others are encountering, but hoping to resolve without needing to flash a different ROM.
Hey all, I've been pouring over the forums here and other places trying to find a solution to my issue. I just got a Pixel 2XL the verizon version and I'm using it on Straight Talk with an AT&T sim card. So far so good except I cannot get wifi calling. I'm pure stock, android 9/Pie, no bootloader unlocks/rooting etc. The wifi calling option does not exist in the phone app nor in the settings anywhere. Even when you search for wifi calling, it simply takes you to the network and connections section of settings but wifi calling is no where to be found. I've tried the adb command (the one that apparently used to work on Oreo but not longer does on Pie) and that didn't work (though I didn't expect it to since many people said it no longer works on Pie). I have an Unlocked Note 9 as well and its wifi calling works perfectly fine so does anyone have a way to make this work? Reception at my home is somewhat lacking and I really need wifi calling.
Thanks!
mtweisenbarger777 said:
Hey all, I've been pouring over the forums here and other places trying to find a solution to my issue. I just got a Pixel 2XL the verizon version and I'm using it on Straight Talk with an AT&T sim card. So far so good except I cannot get wifi calling. I'm pure stock, android 9/Pie, no bootloader unlocks/rooting etc. The wifi calling option does not exist in the phone app nor in the settings anywhere. Even when you search for wifi calling, it simply takes you to the network and connections section of settings but wifi calling is no where to be found. I've tried the adb command (the one that apparently used to work on Oreo but not longer does on Pie) and that didn't work (though I didn't expect it to since many people said it no longer works on Pie). I have an Unlocked Note 9 as well and its wifi calling works perfectly fine so does anyone have a way to make this work? Reception at my home is somewhat lacking and I really need wifi calling.
Thanks!
Click to expand...
Click to collapse
Could you attach a screenshot with the WHOLE section of "Mobile Network", found inside of "Network & Internet" in the Settings -- make sure that you click on the drop down menu next to "Advanced Calling" -- this will help make sure that wifi calling is really missing as well as might point something out that may help with a solution. Moreso, personally, because I can't even imagine what the settings menu looks like missing this...
simplepinoi177 said:
Could you attach a screenshot with the WHOLE section of "Mobile Network", found inside of "Network & Internet" in the Settings -- make sure that you click on the drop down menu next to "Advanced Calling" -- this will help make sure that wifi calling is really missing as well as might point something out that may help with a solution. Moreso, personally, because I can't even imagine what the settings menu looks like missing this...
Click to expand...
Click to collapse
I have attached a screenshot of the mobile network section with the advanced section expanded.
mtweisenbarger777 said:
I have attached a screenshot of the mobile network section with the advanced section expanded.
Click to expand...
Click to collapse
It might be a long shot but try checking the settings in the Google phone app. There should be a place that says configure IMS calling. I have this setting here and in the network settings. If you have it that's where you can enable wifi calling.
murphyjasonc said:
It might be a long shot but try checking the settings in the Google phone app. There should be a place that says configure IMS calling. I have this setting here and in the network settings. If you have it that's where you can enable wifi calling.
Click to expand...
Click to collapse
Been there done that. I have no options for setting up IMS calling. I only have SIP options. Also, I have tried the phone dialer trick (where you dial *#*#4636#*#*) and that shows the wifi calling option as a toggle but its greyed out and cannot be enabled. I even tried an adb trick that used to work on the 1st gen pixels, but to no avail.
What happens when you enter your information here?
I'll have to initiate a chat with Straight Talk. Like you I have a Pixel 2 XL with a Straight Talk AT&T SIM. The only difference is that mine is unlocked. I just ran my phone number and the IMEI of the SIM through the linked site and it tells me my device is not compatible. Since I have a BYOP SIM and the IMEI is of the SIM itself, chances are high that the SIM needs replacing with one that includes WiFi calling support.
EDIT: According to the representative I just spoke with, there's no guarantee that changing to a newer AT&T SIM will enable the feature. The only guaranteed method according to tech support is switching to a T-Mobile SIM.
Strephon Alkhalikoi said:
What happens when you enter your information here?
I'll have to initiate a chat with Straight Talk. Like you I have a Pixel 2 XL with a Straight Talk AT&T SIM. The only difference is that mine is unlocked. I just ran my phone number and the IMEI of the SIM through the linked site and it tells me my device is not compatible. Since I have a BYOP SIM and the IMEI is of the SIM itself, chances are high that the SIM needs replacing with one that includes WiFi calling support.
EDIT: According to the representative I just spoke with, there's no guarantee that changing to a newer AT&T SIM will enable the feature. The only guaranteed method according to tech support is switching to a T-Mobile SIM.
Click to expand...
Click to collapse
Hey thanks for the help. I tried that link as well (before I posted here; sorry I should have mentioned it) and it said my device is also not compatible. I initiated a chat with them and they told me the same; switch to T-Mobile. I am tempted to do so but the one thing holding me back is my home is already a place I get poor signal and T-mobile's coverage while much improved still isn't as good at AT&T's. I realize that having wifi calling would fix any lingering signal issues but I do manage to get 1-2 bars of 3G at my house with AT&T, I figure I won't even get that with T-Mobile. So I am weary of the switch. I'll have to consider it though. I could also wait for the full rollout of the latest google voice (since it finally is bring VOIP without the need of hangouts) and just use that number instead.
So I contacted Straight Talk and ordered a T-Mobile sim card. It'll be here in a few days. I will post my findings after it arrives. Straight talk support says wifi calling works with all T-Mobile sim cards so we will see.
Hello all,
Okay, so I finally got switched over to a T-Mobile sim card (again still with straight talk). It took a while cause I had to buy a new one (the old one I had expired; who'd have thought?). Anyways, switching to T-Mobile solved all my problems and then some. Not only do I have Wifi calling, but also HD voice, VOLTE, Tethering, and 3-4 bars of LTE (previously on AT&T, I got 1-2 bars of 3G). I realize the signal issues is merely a coverage thing but I can say with certainty that switching to a T-Mobile sim card will give you all the advanced features. I hope this helps others who might experience this problem. I've been using AT&T (in one form or another) for the better part of a decade and can now honestly say, AT&T sucks.
Is your download speed throttled?
I've received my Visible sim a few days ago and have been trying to get the service to actually work ever since. Before I ordered the sim I'd put my IMEI in and it said my phone was compatible. When i'm on factory Pie or 10 I have service (LTE), and it works fine, but there is no option to turn on enhanced LTE mode (it's off), so I can't make phone calls (not incoming our outgoing) since volte is not enable without enhanced LTE. I've installed about about 7 custom roms, as well as factory Oreo. with any of these roms I do have the enhanced LTE option, but the "visible" APN does not show up and adding/editing APNs is disabled, so I do not have service at all. I've tried to copy the apn-conf.xml (i thing that was the name of it) from the pie install and transfer it over to a custom rom, but that just gave me an empty APN list, and adding/editing was still disabled. I've messed with it for a good 12 hours now and i'm about ready to give up. Visible customer service was no help at all (spent 2 hours talking with them, their level of training does not go much past "have you tried turning it off and on again"). Any input would be much appreciated.
thanks
I've tried everything, so hopefully someone can shine some light into this issue.
I bought a new (unused but from a 3rd party) Samsung Galaxy A50 (A505U) Verizon branded and unlocked. Got a sim card from Visible and went to get it connected. Nothing. WiFi works, everything works, but no cell service.
Here's what I've done (some multiple times)
- reset everything to include network settings, hard reset, etc
- removing the sim, resetting, putting the sim back in. I always get a notification saying the sim card is removed and it goes away when I put the sim back in, so it is recognizing a sim card is in there
- switched sims with another Visible phone/sim and nothing. Both sims worked on other phone but neither worked on this phone
- tried getting into the hidden menus but none of them worked
- talked to Visible tech support which upgraded the issue to the highest level and concluded it's the phone
- Visible believes it's the APN settings but I cannot edit current APNs nor add new ones (grayed out)
- manually add networks, I can see Visible, TMobile, ATT, and some weird numbers, but when I try to connect to Visible it says cannot register on the network, other networks say the sim is not setup for them
- sometimes I get the icon that shows all bars but they're grayed out, sometimes it shows 3-4 bars lit up, sometimes even shows a 4G icon, but mostly the grayed out bars
- sent the phone to Samsung, they tested it and found no faults, guess the hardware is good, ruled that out.
- got into dev options but I'm aware the OEM unlock is not on option on the A505U, not sure if I can change anything else.
I'm out of options. Any other ideas? I think if I can either get into the hidden menus I'll be able to diagnose it better, or if I can somehow change the APN settings I'll be able to set it up. Visible tech support thinks it's the APN, which makes sense to me, but I can't change them.
Any help is greatly appreciated.
I was able to get into the CSC change function, there's not many there, but would changing the CSC help? If so, which should I go to?
I've had a similar issue. Was working fine until the Android 10 update arrived. Since then, it won't work with my total wireless sim card. Tried 3 different sim cards on it, but nothing. Can't add it do anything with the APN, and getting into the phone info hidden menu doesn't help any. I suspect it's a bug in the new firmware or something like that. Works fine with a Verizon SIM though.
Update: Verizon SIM no longer connects to phone. Still works with LTE data. It seems that the CDMA radio quit working with the update to Android 10. Must have been collecting to the Verizon network with VoLTE until it updated the provisioning or something.
So, I finally figured out a workaround for mine that was able to get both data and voice networks to connect while using total wireless, which is an MVNO on the Verizon network. I pretty much narrowed it down to being an issue with the modem not working with CDMA. What I did was download the last Android 9 firmware and flashed just the modem (file starts with CP_) using Odin. After that, I rebooted it and voila! It connected.
Just thought i would give my experience as i just delt with this. i got my 10 update this morning nd let it update and apon a reboot i lost all mobile connection, a signal bar would show for a few seconds looking like it was trying to lock in a signal and it would go back to the ⌀ symbol. i tried flashing the android 9 modem from 2 different updates and neither fixed it. i just decided to order a new phone as i feel its time anyways. my next attempt will be to flash android 9 back using odin then just throw this phone up on craigslist
edit: odin successfully flashed back to android 9 and signal now works again. so if anyone has this issue you can try the method above of just flashing the modem and if that doesnt work you can go back to 9 and restore functionality of verizon mvno's
darkmage1991 said:
Just thought i would give my experience as i just delt with this. i got my 10 update this morning nd let it update and apon a reboot i lost all mobile connection, a signal bar would show for a few seconds looking like it was trying to lock in a signal and it would go back to the ⌀ symbol.
Click to expand...
Click to collapse
Out of curiosity, which carrier are you using?
TJay99 said:
Out of curiosity, which carrier are you using?
Click to expand...
Click to collapse
Visible
samsung a50 not connecting to VZW towers (red pocket)
My phone is doing the exact same thing and while I can appreciate how you resolved the issue it doesn't make much sense to me.
I use Red Pocket for my network. (Which uses Verizon towers - I use the CDMA Sim)
Before this major update to 10 my phone worked flawlessly. Now it won't connect to the network much like you guys have stated in this thread. Mine will connect intermittently for like 3 or 4 min tops and then get kicked off the tower and will actually not show any bars (Circle with a line through it) to show no service for about 10 or so minutes then restart the whole process.
I also have a work phone (2nd phone) that is directly tied to the verizon towers on the verizon network. If I take the sim out of that phone and put it in my samsung a50 the samsung a50 is happy and can make phone calls, send texts, and stays on the vzw towers with no disconnects.
If I take my red pocket sim card and place it in my work phone that phone also works just fine - send messages, make phone calls, and stays on the vzw towers with no disconnects. (work phone = iphoneXR - it's free, sue me)
Even though reverting the modem obviously fixes your issue I do not think that is the actual problem. It also doesn't seem that a third party carrier is being randomly booted off the towers, it seems to be a glitch with third party carriers using third party sims utilizing this new android 10 software that VZW towers do not like.
Which obviously points to an issue with Samsung's latest software not being compatible with third party carriers.
I can't seem to contact Samsung in a direct manner to resolve this issue as they want me to take it to a third party store to have it looked at. I spent 2 and half hours with tech support from red pocket and they came to the conclusion that VZW was doing "upgrades/maintenance" to their towers in my area. (whatever that means.
Any ideas on how I can contact Samsung directly to detail this issue to them? I really do not want to have to root my phone in order to use odin to set my modem back to version 9 as I'm hearing that doing so voids all kinds of implied warranties with the phone and it's only 6 months old.
Appreciate any help that you guys might be able to steer me towards.
Thanks.
Before this major update to 10 my phone worked flawlessly- They Told you the answer, Odin # 9 or if its under warranty take it back Good luck.
My phone (SM-A505U) wasn't even working on visible before android 10.
See my post at the end of this thread: https://forum.xda-developers.com/ga...official-firmware-t3955727/page2#post83845605
I have that problem too. Where I can download v9. I got the Odin.