RMA Question - Google Pixel 3 XL Questions & Answers

If RMA a VZW Pixel 3 XL through Google, will they send me a Google Store version back?

Unfortunately there is no real way to determine what they will do. My suggestion would be to return the phone, then order a carrier unlocked phone.

coolhandz said:
If RMA a VZW Pixel 3 XL through Google, will they send me a Google Store version back?
Click to expand...
Click to collapse
No because as soon as you give them the IMEI number they'll know it didn't come from the Google Store and they won't RMA at all. You'll have to return it at Verizon.

westside80 said:
No because as soon as you give them the IMEI number they'll know it didn't come from the Google Store and they won't RMA at all. You'll have to return it at Verizon.
Click to expand...
Click to collapse
I gave Google the IMEI and they gave me the option of either using Verizon or Google. I decided to use Google in the hopes of potentially getting an unlocked Google Store version as a replacement.

coolhandz said:
I gave Google the IMEI and they gave me the option of either using Verizon or Google. I decided to use Google in the hopes of potentially getting an unlocked Google Store version as a replacement.
Click to expand...
Click to collapse
Did you ever find out if you will get a Google device back, rather than the Verizon version?

agroff1993 said:
Did you ever find out if you will get a Google device back, rather than the Verizon version?
Click to expand...
Click to collapse
I got the confirmation email that my old device was received today and that they sent out another unit. They also gave me the IMEI which i checked out at a few sites, but I didn't see any indication of whether it was a Google Store variant or not. Is there a good way to check somewhere? Otherwise I just have to wait until Thursday when I get it back.

coolhandz said:
I got the confirmation email that my old device was received today and that they sent out another unit. They also gave me the IMEI which i checked out at a few sites, but I didn't see any indication of whether it was a Google Store variant or not. Is there a good way to check somewhere? Otherwise I just have to wait until Thursday when I get it back.
Click to expand...
Click to collapse
I don't know of a way you can check with your IMEI number. I am anxious to hear what model you get though. What did you RMA for?

agroff1993 said:
I don't know of a way you can check with your IMEI number. I am anxious to hear what model you get though. What did you RMA for?
Click to expand...
Click to collapse
I was having issues with the mic. Whenever i called someone the heard static real bad with what sounded like feedback or a high pitched whining noise. Issue persisted whether i used the buds provided or while on speaker. Bluetooth had no issues though.
Fingers crossed that it is Store version, but I'll settle for better call quality.

coolhandz said:
If RMA a VZW Pixel 3 XL through Google, will they send me a Google Store version back?
Click to expand...
Click to collapse
Why would you want a Google Store version back? You bought a VZW model right?

bobby janow said:
Why would you want a Google Store version back? You bought a VZW model right?
Click to expand...
Click to collapse
For the unlocked bootloader.

coolhandz said:
For the unlocked bootloader.
Click to expand...
Click to collapse
Why didn't you just buy a Google version to begin with?

coolhandz said:
For the unlocked bootloader.
Click to expand...
Click to collapse
Oh got it. You bought the Verizon version on some kind of deal and now you want the Google version so you can avoid the couple of hundred bucks it might cost you to bl unlock? Help us out here, spell it out.

bobby janow said:
Oh got it. You bought the Verizon version on some kind of deal and now you want the Google version so you can avoid the couple of hundred bucks it might cost you to bl unlock? Help us out here, spell it out.
Click to expand...
Click to collapse
No. I didn't get it on some sort of deal. I don't qualify for synchrony financing because i filed for bankruptcy last year. I got laid off the same time my wife had a brain aneurysm and the bills got out of control. Now we live an expensive part of Denver so our kids can actually go to a decent school with better peers. I work two jobs, my wife one, and i am a full-time student. So yeah. I bought it from Verizon because I've been in good standing with them and didn't have to put money down. Life happens. Tired of people taking crap about buying through them. If I could, i would have got out through Google. Maybe i will be able to next year or the year after that.

coolhandz, I appreciate your honesty here. Sorry if you felt like I was giving you crap.
I'm actually a bankruptcy attorney. You could probably find out where with a very simple Google search. I hope your post-BK life is going well. Please send me a PM if I can help out with any advice about rebuilding credit or something else.
Mitchell

mitchdickson said:
coolhandz, I appreciate your honesty here. Sorry if you felt like I was giving you crap.
I'm actually a bankruptcy attorney. You could probably find out where with a very simple Google search. I hope your post-BK life is going well. Please send me a PM if I can help out with any advice about rebuilding credit or something else.
Mitchell
Click to expand...
Click to collapse
Ditto. Can't help with legal stuff though. Good luck.. who would've known?

?
So what was ur results on RMA? THINKING DOING SAME IF ANY LUCK

jmendozanunez said:
So what was ur results on RMA? THINKING DOING SAME IF ANY LUCK
Click to expand...
Click to collapse
Call quality is much improved. New device is a Verizon. A bit bummed. I'll continue to hope that a root method is found amd maybe next year I'll get the Google version.

Question, would you guys RMA for what might be a speck on the inner lense rim?
It's not affecting photos but i just noticed it today and i'm not sure if it's a dirt particle or if it's part of the lense \rim housing under the glass...

masri1987 said:
Question, would you guys RMA for what might be a speck on the inner lense rim?
It's not affecting photos but i just noticed it today and i'm not sure if it's a dirt particle or if it's part of the lense \rim housing under the glass...
Click to expand...
Click to collapse
Is there anything else wrong with your device?

zetsumeikuro said:
Is there anything else wrong with your device?
Click to expand...
Click to collapse
No lol

Related

Broke Tilt2...Now what?

I broke my tilt2. I do have incurance, so what phone will they give me as a replacement?
Also how can I relock my SPL? I can still use the phone, just the speakers/mic are broken.
Ok so I flashed back to stock...
The spash goes to AT&T for a sec and then says "Touch pro 2''
Well? anyone know what phone I will get?
reply
Rumor is that att will be coming out with physical keyboard android phones in the 'near' future. No idea how near. You can either try to wait it out by transferring the sim card to an old or temporary phone or you can buy one of the current options. There are two or three recent threads discussing replacements already here.
http://forum.xda-developers.com/showthread.php?t=1113529
http://forum.xda-developers.com/showthread.php?t=1103750
But im getting it replaced for FREE. I payed money for an insurance.
What will they give me if they cant fix it?
bijan588 said:
But im getting it replaced for FREE. I payed money for an insurance.
What will they give me if they cant fix it?
Click to expand...
Click to collapse
Got one this week on an insurance claim. The online process resulted in another Tilt2.
usatraveler said:
Got one this week on an insurance claim. The online process resulted in another Tilt2.
Click to expand...
Click to collapse
Oh, lets hope that if I go to the store and express a sense of urgency they will give me something else( I need it tomorrow)
bijan588 said:
Oh, lets hope that if I go to the store and express a sense of urgency they will give me something else( I need it tomorrow)
Click to expand...
Click to collapse
The store will tell you that the insurance stuff is all done online or over the phone. They use one-day shipping to send it. You might be able to negotiate a different device if you do it over the phone.

Galaxy Nexus Came rooted???

Hey,
I bought a Galaxy Nexus here in Vietnam and just realized that it is running a custom rom and has been rooted. The phone was new (no scratches and had the original plastic covering the screen)... My friends here tell me that iPhones are often sold jailbroken so I was wondering if this is normal here??? English is a major challenge so I'm not sure if I will be able to get more information from them...
Everything seems to be working totally fine... just curious.
Post a screen shot of settings/about phone. Do you have superuser apk installed?
Sent from my Galaxy Nexus using Tapatalk
Here you go...
Superuser is installed.
Not sure why the picture didn't work... here is a link.
In Vietnam beware of the originality of the phone. It's easy to reseal the phone/box/accessoires,etc.
Definitely they sold you an used item. Go back to the store to get a refund or exchange for real new one.
Hope it helps.
heo_con184 said:
In Vietnam beware of the originality of the phone. It's easy to reseal the phone/box/accessoires,etc.
Definitely they sold you an used item. Go back to the store to get a refund or exchange for real new one.
Hope it helps.
Click to expand...
Click to collapse
I agree, the OP got sold a used phone.
yeah, i was probably used, or possibly a refurbished phone.
i head of people getting a Certified like new replacement (refurbished) HTC thunderbolt that was rooted with a sense 3.5 ROM on it.
but the phone is def. not a NEW phone from samsung. also, being rooted, who knows what kind of tracking stuff could be on that phone. i would take it back and do the rooting process yourself just to make sure.
djdurance said:
Not sure why the picture didn't work... here is a link.
https://skydrive.live.com/redir.asp...=E64925DE84D3975!117&authkey=!AC1OM_b74Q-IOzY
Click to expand...
Click to collapse
Hey you know your other pictures are accessible through that link right? Just a heads up.
turdbogls said:
also, being rooted, who knows what kind of tracking stuff could be on that phone. i would take it back and do the rooting process yourself just to make sure.
Click to expand...
Click to collapse
Eh, you could always just reflash the factory image instead. That'll pretty well get rid of anything that could be installed on the phone.
Or use fastboot -w to wipe it all and then reflash whatever you want to be on it.
Assuming all the hardware works, of course.
djdurance said:
Not sure why the picture didn't work... here is a link.
https://skydrive.live.com/redir.asp...=E64925DE84D3975!117&authkey=!AC1OM_b74Q-IOzY
Click to expand...
Click to collapse
I suppose the OP is in Hanoi Vietnam.
Do you like the food ?
either you paid a very good price and the phone works perfectly, in this case just flash a full official image. You can find them on code.Google.com
Either you paid the full price for a new one or it doesn't work or look fine, in that case I would go back to the shop and ask for a real new one or a refund
Sent from my Galaxy Nexus
WiredPirate said:
Hey you know your other pictures are accessible through that link right? Just a heads up.
Click to expand...
Click to collapse
heo_con184 said:
I suppose the OP is in Hanoi Vietnam.
Do you like the food ?
Click to expand...
Click to collapse
Hey guys, edit your post so that the link to the pic is off of it. As stated, you can see his other pics through that link and I'm sure he doesn't want that.
z06mike said:
Hey guys, edit your post so that the link to the pic is off of it. As stated, you can see his other pics through that link and I'm sure he doesn't want that.
Click to expand...
Click to collapse
Sorry I don't want to bother the OP's life. It' that because I'm from Hanoi too and I miss My hometown.
Thanks guys.... I'm going to head down there today and find out what they say. I'm hoping that they happened to get the extended battery in too!
djdurance said:
Thanks guys.... I'm going to head down there today and find out what they say. I'm hoping that they happened to get the extended battery in too!
Click to expand...
Click to collapse
the GSM extended battery was just now released in the UK so i doubt it will be in stores anywhere yet
Ahh... Well they are saying that there is no way it came rooted and I'm SOL. And this is Vietnam so there is really nothing I can do about it.... Bah. Its working well so I have no complaints really.
Thanks everyone for the input on this.
djdurance said:
Ahh... Well they are saying that there is no way it came rooted and I'm SOL. And this is Vietnam so there is really nothing I can do about it.... Bah. Its working well so I have no complaints really.
Thanks everyone for the input on this.
Click to expand...
Click to collapse
If the hardware is working fine then you can just unroot and flash back to stock and you'll be all good.
Next time use http://imgur.com/
djdurance said:
Ahh... Well they are saying that there is no way it came rooted and I'm SOL. And this is Vietnam so there is really nothing I can do about it.... Bah. Its working well so I have no complaints really.
Thanks everyone for the input on this.
Click to expand...
Click to collapse
What is the store's name ? street ?
or, better yet. leave it rooted and install Adfree, Titanium Backup, RM, CWM, WiFi tether etc.... Unlock the bootloader right away while you're at it (since it'll do a wipe/reset) and then go flash some roms!

How to check whether phone is used or new

I am on the lookout for a Galaxy Nexus in Mumbai, India. I want to make sure that I get my money's worth when buying the phone i.e I don't want to get ripped off by the seller.
Can you please tell me how I can know if a phone is new or used previously.
I already read but people in the comments have reported that they don't always work:
http://www.groovypost.com/howto/howto/check-android-reconditioned-or-oem-status/
http://www.groovypost.com/howto/howto/access-hidden-menu-android-phone/
just checked..didnt work on mine. someone commented that this only works for CDMA phones and not GSM model, i have a GSM gnex
k786 said:
just checked..didnt work on mine. someone commented that this only works for CDMA phones and not GSM model, i have a GSM gnex
Click to expand...
Click to collapse
I know. That's why I posted this thread - to see if someone else would have a answer.
There's very little you can do to check if it's new or not other than call Samsung and see if someone has registered the unit with them for some reason or another. Although the seals on the box being broken would be a massive give away
EddyOS said:
There's very little you can do to check if it's new or not other than call Samsung and see if someone has registered the unit with them for some reason or another. Although the seals on the box being broken would be a massive give away
Click to expand...
Click to collapse
Oh trust me, the seal is not really the most trustworthy sign.
TheMysteriousOne said:
Oh trust me, the seal is not really the most trustworthy sign.
Click to expand...
Click to collapse
Seriously i have seen my friend who used to own a cell phone shop open n re seal a cell phone box with ease.. not many can no the difference.
Sent from my Galaxy Nexus using xda app-developers app
TheMysteriousOne said:
Oh trust me, the seal is not really the most trustworthy sign.
Click to expand...
Click to collapse
No, but if it's broken the phone isn't new is it?
EddyOS said:
No, but if it's broken the phone isn't new is it?
Click to expand...
Click to collapse
Obviously. Is that even a serious question?
Sdobron said:
Obviously. Is that even a serious question?
Click to expand...
Click to collapse
No it's not, perhaps a should've been added to the end...
EddyOS said:
There's very little you can do to check if it's new or not other than call Samsung and see if someone has registered the unit with them for some reason or another. Although the seals on the box being broken would be a massive give away
Click to expand...
Click to collapse
When i got my nexus in the mail my buddy took it out of the box and put his phone in to play a joke on me and didn't even break the seal. I asked him how he did it and he said he didn't even realize he had done that. So no the seal is no indicator at all lol.
Sent from my Galaxy Nexus using xda premium
Wdustin1 said:
When i got my nexus in the mail my buddy took it out of the box and put his phone in to play a joke on me and didn't even break the seal. I asked him how he did it and he said he didn't even realize he had done that. So no the seal is no indicator at all lol.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I find it hard to believe you can undo the seal without damaging it, I had to proper rip mine to get into the box. Perhaps the EU ones are more secure!!
Either way, unless you're getting it from an official dealer it's hard to say whether it's 100% new or not

Stuck pixels

So I just got my HTC one from best buy about a week ago and it just developed a long line of stuck pixels. Who do I contact since I have a blue one? Best buy?
Sent from my only One.
yojoe600 said:
So I just got my HTC one from best buy about a week ago and it just developed a long line of stuck pixels. Who do I contact since I have a blue one? Best buy?
Sent from my only One.
Click to expand...
Click to collapse
Ya, I would just run it back to Best Buy. I'm sure they'd exchange it.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Even if I bought in online I could go to the store right?
Sent from my only One.
yojoe600 said:
Even if I bought in online I could go to the store right?
Sent from my only One.
Click to expand...
Click to collapse
I would refrain from the store if possible they might screw with your plan. They have to add the phone to your account and they'll probably try to change your data plan in store. I get my phone tomorrow in the mail :good: hopefully there aren't any issues.
zetsumeikuro said:
I would refrain from the store if possible they might screw with your plan. They have to add the phone to your account and they'll probably try to change your data plan in store. I get my phone tomorrow in the mail :good: hopefully there aren't any issues.
Click to expand...
Click to collapse
I was wondering when yours was coming. The only problem is with the pixel problem it sometimes fixes itself and then comes back. Which is quite annoying.
yojoe600 said:
I was wondering when yours was coming. The only problem is with the pixel problem it sometimes fixes itself and then comes back. Which is quite annoying.
Click to expand...
Click to collapse
How long ago did you get your phone again? I just hope they don't try to screw with your data plan if you do go into the store. Maybe just request a replacement online via the BestBuy website?
zetsumeikuro said:
How long ago did you get your phone again? I just hope they don't try to screw with your data plan if you do go into the store. Maybe just request a replacement online via the BestBuy website?
Click to expand...
Click to collapse
they should not mess with the plan when exchanging. And I ordered on the 26th and got it on the 2nd.
yojoe600 said:
they should not mess with the plan when exchanging. And I ordered on the 26th and got it on the 2nd.
Click to expand...
Click to collapse
I'm sure they'll try to force you to activate the phone in store and who knows what the rep will do. That's why I aborted at the store since the punk was trying to change my plan.
zetsumeikuro said:
I'm sure they'll try to force you to activate the phone in store and who knows what the rep will do. That's why I aborted at the store since the punk was trying to change my plan.
Click to expand...
Click to collapse
Yea I know what you mean. I will make sure that doesn't happen.
yojoe600 said:
Yea I know what you mean. I will make sure that doesn't happen.
Click to expand...
Click to collapse
I think they will give you some BS about store policy about them having to activate phones in store.
zetsumeikuro said:
I think they will give you some BS about store policy about them having to activate phones in store.
Click to expand...
Click to collapse
Haha I can picture that. I can get the pixel line to fix itself when I use the dead pixel app, but it comes back after a while... This is so frustrating it was perfect untill today.
yojoe600 said:
Haha I can picture that. I can get the pixel line to fix itself when I use the dead pixel app, but it comes back after a while... This is so frustrating it was perfect untill today.
Click to expand...
Click to collapse
I'm worried about mine too lol. When I had the Rezound I had 4 brand new out of box that had dead/stuck pixels.
zetsumeikuro said:
I'm worried about mine too lol. When I had the Rezound I had 4 brand new out of box that had dead/stuck pixels.
Click to expand...
Click to collapse
I usually have good luck. I have never replaced a phone.
yojoe600 said:
I usually have good luck. I have never replaced a phone.
Click to expand...
Click to collapse
I have odd luck with phones. But it has gotten me a lot of free phones lol.

Looking to buy used/refurb XL. Does this one look legit?

https://www.ebay.com/itm/SEALED-Goo...290836?hash=item442299f394:g:x2MAAOSwEjlbRvcv
The thing that stands out to me is the "90 day manufacturers warranty". Which is good, as most likely any defects should present by then. But, if NO warranty at all after 90 days, seems risky.
Does this seem like a good deal? (they've sold over 200 so far, though nobody has left feedback yet).
That seems shady that nobody at has left any feedback even though they've sold 200 units. If you can return the purchase if you arent happt with it, go ahead and try ir out. But you still never know. Most of the times, they ship merely the phone itself and no other gadgets that's supposed to come with it. So be aware of that. I bought a refurbished pixel 2 xl and that one was on Pie and the battery kind sucked aswell as the fingerprint scanner after a week or so. So i bought another one and this time it wqs on oreo 8.1 and so far. It runs smoothly without any issues.
Hence, buying refurbished is kind of like gambling. You never know what you will get!
90 days should just be warranty that they have stated. Though Google does two year warranty mostly. I would check the IMEI with Google and see what they say before you purchase. Because you bought it and they should be able to offer you a refurbished unit as a replacement if it has issues. They look brand new basically.
lil_ith said:
90 days should just be warranty that they have stated. Though Google does two year warranty mostly. I would check the IMEI with Google and see what they say before you purchase. Because you bought it and they should be able to offer you a refurbished unit as a replacement if it has issues. They look brand new basically.
Click to expand...
Click to collapse
How would he check the IMEI before he even gets the unit? It's not like they'll just give him that info before purchasing.
The seller has a solid rating. I would not worry about it. Just a heads up, it is probably a Verizon version. Those are the only ones available outside of the Google store so you won't be able to unlock the boot loader if that is important to you. But there is no way to know for sure without the IMEI.
TonikJDK said:
The seller has a solid rating. I would not worry about it. Just a heads up, it is probably a Verizon version. Those are the only ones available outside of the Google store so you won't be able to unlock the boot loader if that is important to you. But there is no way to know for sure without the IMEI.
Click to expand...
Click to collapse
It says in the description in bold print that it is not the Verizon version and that the bootloader is unlockable.
Seems like a good eBay Seller that has sold a few hundred of these....
Thanks for your input guys. Price seems right, think I'll put in an order. Will reply when it's in my hands!
jal3223 said:
It says in the description in bold print that it is not the Verizon version and that the bootloader is unlockable.
Click to expand...
Click to collapse
Yea, I should have read that part. Really surprised, not doubting the seller, just surprised.
resarfekim said:
Thanks for your input guys. Price seems right, think I'll put in an order. Will reply when it's in my hands!
Click to expand...
Click to collapse
Let us know for sure. I'm thinking about picking one up too.
jal3223 said:
Let us know for sure. I'm thinking about picking one up too.
Click to expand...
Click to collapse
Will have it Friday.
WillowTree said:
That seems shady that nobody at has left any feedback even though they've sold 200 units.
Click to expand...
Click to collapse
As of now I see 3 feedbacks, all positive.
Edit: Lots of feedback now:
https://feedback.ebay.com/ws/eBayIS...=FeedbackForItem&rt=nc&_trksid=p2047675.l8422
resarfekim said:
As of now I see 3 feedbacks, all positive.
Click to expand...
Click to collapse
It says in the description that it is in new condition. Maybe you can let us know if that's the case. Also, maybe post the build date for kicks and giggles. Haha
resarfekim said:
Thanks for your input guys. Price seems right, think I'll put in an order. Will reply when it's in my hands!
Click to expand...
Click to collapse
Flash the latest factory images before doing anything! It could have malware preinstalled. The description says "Bootloader unlocked", this could be a typo and the seller means bootloader unlockable, or perhaps carrier unlocked, but flashing the factory images will clear out any changes, and will also save you the trouble of going through each update on its own.
resarfekim said:
Will have it Friday.
Click to expand...
Click to collapse
Supposed to be here Friday, so I was surprised to see it when I got home today.
It looks brand new, with factory stickers and packaging. Bootloader is locked.
As stated, no accessories included (except SIM tool and a cleaning cloth).
From what I understand of it, it does have the blue shift issue with the display. Not sure how I should feel about that... doesn't seem to bother me yet.
resarfekim said:
Supposed to be here Friday, so I was surprised to see it when I got home today.
It looks brand new, with factory stickers and packaging. Bootloader is locked.
As stated, no accessories included (except SIM tool and a cleaning cloth).
From what I understand of it, it does have the blue shift issue with the display. Not sure how I should feel about that... doesn't seem to bother me yet.
Click to expand...
Click to collapse
Are you saying the bootloader can not be unlocked on it?
TonikJDK said:
Are you saying the bootloader can not be unlocked on it?
Click to expand...
Click to collapse
No, the eBay listing said the bootloader was unlocked, and it was suspected that they meant "unlockable". I'll unlock it tomorrow morning to confirm.
resarfekim said:
No, the eBay listing said the bootloader was unlocked, and it was suspected that they meant "unlockable". I'll unlock it tomorrow morning to confirm.
Click to expand...
Click to collapse
Ahhh, yea. If it's refurbished they would have locked it. Most people don't know what unlocking is and would freak with the warning message. You will be fine, congrats.
resarfekim said:
From what I understand of it, it does have the blue shift issue with the display. Not sure how I should feel about that... doesn't seem to bother me yet.
Click to expand...
Click to collapse
All OLED displays have blue shift, so it's really a non-issue. If it doesn't bother you now it probably won't at all.
resarfekim said:
No, the eBay listing said the bootloader was unlocked, and it was suspected that they meant "unlockable". I'll unlock it tomorrow morning to confirm.
Click to expand...
Click to collapse
Did you get it?

Categories

Resources