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This is the first time I've ever stood in line for anything. Had it not been for the state of my Droid, I would have ordered online. But it was kind of exciting in a geeky sort of way.
There were about 15 people at the store at 8:30 waiting to get their hands on a Nexus. Everyone was in their cars until about 8:50, then one guy opened his car door and the race was on. I was third in line.
Most people stood there in silence waiting for the door to open, while a few of us chatted about the phone and kvetched about VZW's handling of the launch. As they were about to unlock the door, a guy pulled up and as he was walking to the back of the line, I asked him "So, are you here for the iPhone 4S, too??" Laughter ensued, and then they let the first five of us in to claim our unicorns.
This phone is every bit worth they hype, by the way.
The exact same thing happened to me (the timing) but because it's sort of cold in South Dakota in December they let us wait inside as soon as we started a line.
gogreenbay07 said:
The exact same thing happened to me (the timing) but because it's sort of cold in South Dakota in December they let us wait inside as soon as we started a line.
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lol. That was nice of them. We stood in the freaking rain.
arrtoodeetoo said:
Th
As they were about to unlock the door, a guy pulled up and as he was walking to the back of the line, I asked him "So, are you here for the iPhone 4S, too??" Laughter ensued, and then they let the first five of us in to claim our unicorns.
This phone is every bit worth they hype, by the way.
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Lol. Good one.
Sent from my Blackberry Charge using Tapatalk.
waiting in their cars? i rode my motorcycle and parked right on the sidewalk
No waiting line. I went to a authorized verizon dealer. Only one there
Sent from my Galaxy Nexus using xda premium
Same here with me. Walked in and I only saw 2 ppl look at the phone. Everyone else was interested in the White Razr..
R_Thentic said:
Same here with me. Walked in and I only saw 2 ppl look at the phone. Everyone else was interested in the White Razr..
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I would have walked over and shoved the Nexus in their face and said "RIDE THE UNICORN!!!"
Not really. But their loss.
Should have gone to target its 199.98 there and no line
Sent from my LG-P925 using XDA App
sexykika said:
Should have gone to target its 199.98 there and no line
Sent from my LG-P925 using XDA App
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Dang. Oh, well. I used my last "New every two" update for this, so I actually walked out with the phone and a pack of screen protectors for a little over $250 with tax.
There weren't a lot of people at my Verizon store. But I was there at about 8:30 and some old grandpa got there right after me. He proceded to walk to the door and stand there till 9. Me and my girlfriend were making fun of him because he was the only one standing there. Everyone else was in their cars waiting.
When 8:50 rolled around we all walked to the door and the old guy said, "So you are here for the Nexus too?" I was super surprised because it's not often that you see an old person that is up on the latest tech. I felt so bad for stereotyping him....
We had at least 30 people in the store by the time I was checked out. They ended up telling people they ran out by the time I was walking out the door. I'm shocked.
some funny stories, wish I had my own. I will be going by later today to look at the phone. Not that im not completely sold. I just like to touch it and play with it before I pay for it. Also i usually wait a week to 10 days after release to buy a phone. I don't know if that means I am just old school. Also im kinda disappointed in the pricing structures as I am out of contract and want this phone and avail for upgrade, and it seems new lines are getting the best pricing. I was kinda thinking being with VZW for 10 yrs and putting up with all their **** should give me some sort of better discount. Oh well, I forgot the last time I paid for a phone (lg dare, droid inc, and DX all free) I will work my magic after xmas provided vzw doesnt do anything stupid between now and then
There was fifteen or so people waiting for the nexus I made the comment I feel like an isheep everyone laughed except the guy who told me he had iPhone oh well
Sent from my Galaxy Nexus using xda premium
Walked in. said I was getting a new phone. They asked which one and I said "The Nexus". Their response was, we never got our shipment in. I almost jumped over the desk and beat someone half to death. They were just joking and it took me all of 10 minutes to get everything going and out the door.
I was talking with them about the wonderful release, and they were pretty upset since the official notice for release didn't come out til 5 yesterday. They said they had to call in a few people that had the day off.
Got mine, many didn't.
So, I was in line at 9:45. The manager of this store had one set aside for me, but I didn't want to chance waiting until later. There were about 40 people there for the gnex. By 10:30 I was out the the door and they were turning people away, calling other stores to see if they had any in stock. The manager said they got around 40. The phone is sweet. Haven't rooted yet, at work, but this was worth the wait.
I was fourth in line at 830. There were 20 people behind me. When we went inside at 9 they were not prepared at all. Only 3 employees there. They didn't even find the phone until 910!! The guy told me that they didn't even know it was launching today until he pulled up and saw the line! I joked with the people in line though telling them we were a there for the whit razr. The Verizon rep then said, "there is a white razor?"... it was sad
Sent from my Galaxy Nexus using Tapatalk
Wow... It's times like these I realize how "techless" this place is... (Indiana)
City of ~200,000 people and I was at Radio Shack at 9:15am to find out they open at 10:00am (wtf?) so I went to a Verizon store next door. They had been open and one older lady was in there getting a feature phone. I asked if they had any Nexuses and he said "Yea, they are $249". I told him I was going to wait and see how much they were at the Shack so I left. Stopped in at a different Shack at 10 and no one was there but the manager. He said they would have some in today. I left for another Verizon store (non corporate) and there was one girl in there with a Droid. Nexuses were coming in later that day.
Finally stopped in at another Verizon store that had been open for over an hour and I was the only one there. I asked about the Nexus and he said "Yea we got some - you are the first one to ask about them".
I was there for an hour and ONE other guy came in and bought one.
5 stores, 3 hours - 2 Nexuses sold...
Went to the store in Centennial, CO around 9:10AM and was helped immediately. There were only 4 people in the store, two of whom were buying a Nexus, 3 including me. I got mine activated and walked out.
This is one plus to living in Gods waiting room. Here in SWFL (3/4 of a million people) and I was in one of the main corporate stores 15 minutes after opening. A guy was at the counter getting his Nexus, I got the second one and no one else came in while I was there. I'm perfectly happy for all the old folks down here to not get 4g phones, keeps it nice and open for the rest of us.
Hi, before I get anywhere else in this thread I must first say thank you. Thank you to all the developers and testers, all the time you spent trying to perfect such a tiny little device meant so much, especially towards the beginning when dealing with MotoBlur was a hassle on its own. You all are very great at what you do, especially in comparison to my own knowledge on android development, which is nothing. :laugh:
Secondly, I wasn't sure where to put this thread, I just set it somewhere where I knew it would have the best chance at being seen. I apologize in advance if I put it in the wrong subforum.
Anywho, the whole reason I made this thread is simple: I upgraded to the Samsung Galaxy S2 Skyrocket, and am no longer in need of my Bravo.
I know I could use it as a backup phone, but to be honest I have an old Samsung Epix that I like to use off and on. Back to Bravo point, I feel like getting rid of it.
It's in fair shape, with no cracks or dead pixels, but with 2 years worth of scratches when using it without a screen protector. It even has a new battery I put in last month. I know it's not perfect, but I imagine someone on here has one in way worse shape, or needs a spare for development purposes.
So, my offer is this: anyone who is interested in this phone needs only to send me a PM with a very brief explanation as to why they'd like it. I'm not some dean of a university requiring a 12 point essay as to why you deserve it more, I'd just like to know what you'd benefit from it.
In return, whoever ends up getting it, I ship it to you, minus the usb cable and SD card. For free. In other words past the PM sent, I would require nothing more.
Is it wrong of me to set this up here? I dunno. I've just seen people discussing their phones in the past as having major cracks and such, or needing to buy another one, and decided giving it away was better than letting it sit and gather dust.
But anyway, if you stuck it out and read the whole thing, and you're interested, thanks for reading.
-Hippy
hippyman said:
Hi, before I get anywhere else in this thread I must first say thank you. Thank you to all the developers and testers, all the time you spent trying to perfect such a tiny little device meant so much, especially towards the beginning when dealing with MotoBlur was a hassle on its own. You all are very great at what you do, especially in comparison to my own knowledge on android development, which is nothing. :laugh:
Secondly, I wasn't sure where to put this thread, I just set it somewhere where I knew it would have the best chance at being seen. I apologize in advance if I put it in the wrong subforum.
Anywho, the whole reason I made this thread is simple: I upgraded to the Samsung Galaxy S2 Skyrocket, and am no longer in need of my Bravo.
I know I could use it as a backup phone, but to be honest I have an old Samsung Epix that I like to use off and on. Back to Bravo point, I feel like getting rid of it.
It's in fair shape, with no cracks or dead pixels, but with 2 years worth of scratches when using it without a screen protector. It even has a new battery I put in last month. I know it's not perfect, but I imagine someone on here has one in way worse shape, or needs a spare for development purposes.
So, my offer is this: anyone who is interested in this phone needs only to send me a PM with a very brief explanation as to why they'd like it. I'm not some dean of a university requiring a 12 point essay as to why you deserve it more, I'd just like to know what you'd benefit from it.
In return, whoever ends up getting it, I ship it to you, minus the usb cable and SD card. For free. In other words past the PM sent, I would require nothing more.
Is it wrong of me to set this up here? I dunno. I've just seen people discussing their phones in the past as having major cracks and such, or needing to buy another one, and decided giving it away was better than letting it sit and gather dust.
But anyway, if you stuck it out and read the whole thing, and you're interested, thanks for reading.
-Hippy
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Nice offer. Maybe a developer needs it somewhere. If not, craiglists or eBay for 50$.
TheLastSidekick said:
Nice offer. Maybe a developer needs it somewhere. If not, craiglists or eBay for 50$.
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He was open to PM's on it for a week. I was the only one who replied so I was supposed to get it. He said I'd get in in a week or two -- that was almost 3 months ago and he hasn't logged onto XDA since August 16th. Hopefully nothing bad happened to him, but I'd have liked an "I'm sorry I can't send it PM" versus waiting on it for a month and a half and nothing.
//With his name being Hippyman, he could have easily been pulled over with a bag of "oregano". A buddy of mine got 3 months in county, 2 years probation, and drivers license revoked for 2 years because a state trooper in Arizona found a single weed seed on the floorboard (felony charge).
/csb time -- well, sort of
A few years back, I got an overnight job a Wal-Mart so I picked up my buddy and we went out driving all night (I was getting my body adjusted to overnight hours before the job started). I was stone cold sober, but my buddy had taken 2 xanax bars, a percocet, and a fifth of vodka (I despise pills and will never take them). A (county) cop pulled me over for going 55 in a 35 (I sped up to 55 because I SAW the speed limit sign that said 55 -- I ended up pulling over 3 ft from that sign). While he was searching my car (probable cause because my eyes were red from exhaustion) he found some tobacco on my floorboard from a cigar that was stepped on and I hadn't bothered to clean up (It was my first car and trashed to hell by this time so crap on the floor didn't matter to me by then; got a Mazda Miata a few weeks later).
The cop tried to give me a dui ticket for tobacco on the floor and having red eyes -- but it pissed him off that I could easily pass the sobriety tests - easily passed because I was SOBER.
The cop ended up giving me a speeding ticket cause he couldn't prove I was high (which I wasn't) and made my friend drive us out of that county -- remember that list of crap he had taken above, well, combine that with the fact that my friend didn't have a drivers license. He was totally f***ed up and nowhere in the state of mind to drive a car. I steered the car until we hit the county line a few miles later. Ended up having to pay $250 because I accelerated 100ft too soon.
If you ever go to Arkansas, stay away from Arkadelphia cause the cops their are complete morons. Also, if you ever do get pulled over, have a bag of "oregano", and get searched -- hide it in your damn left hand. I've been searched 3 times now with between a half ounce and two ounces and they have yet to find any of it......I have no idea how they missed the 2 oz in my hand, but they did....
skeevy420 said:
He was open to PM's on it for a week. I was the only one who replied so I was supposed to get it. He said I'd get in in a week or two -- that was almost 3 months ago and he hasn't logged onto XDA since August 16th. Hopefully nothing bad happened to him, but I'd have liked an "I'm sorry I can't send it PM" versus waiting on it for a month and a half and nothing.
//With his name being Hippyman, he could have easily been pulled over with a bag of "oregano". A buddy of mine got 3 months in county, 2 years probation, and drivers license revoked for 2 years because a state trooper in Arizona found a single weed seed on the floorboard (felony charge).
/csb time -- well, sort of
A few years back, I got an overnight job a Wal-Mart so I picked up my buddy and we went out driving all night (I was getting my body adjusted to overnight hours before the job started). I was stone cold sober, but my buddy had taken 2 xanax bars, a percocet, and a fifth of vodka (I despise pills and will never take them). A (county) cop pulled me over for going 55 in a 35 (I sped up to 55 because I SAW the speed limit sign that said 55 -- I ended up pulling over 3 ft from that sign). While he was searching my car (probable cause because my eyes were red from exhaustion) he found some tobacco on my floorboard from a cigar that was stepped on and I hadn't bothered to clean up (It was my first car and trashed to hell by this time so crap on the floor didn't matter to me by then; got a Mazda Miata a few weeks later).
The cop tried to give me a dui ticket for tobacco on the floor and having red eyes -- but it pissed him off that I could easily pass the sobriety tests - easily passed because I was SOBER.
The cop ended up giving me a speeding ticket cause he couldn't prove I was high (which I wasn't) and made my friend drive us out of that county -- remember that list of crap he had taken above, well, combine that with the fact that my friend didn't have a drivers license. He was totally f***ed up and nowhere in the state of mind to drive a car. I steered the car until we hit the county line a few miles later. Ended up having to pay $250 because I accelerated 100ft too soon.
If you ever go to Arkansas, stay away from Arkadelphia cause the cops their are complete morons. Also, if you ever do get pulled over, have a bag of "oregano", and get searched -- hide it in your damn left hand. I've been searched 3 times now with between a half ounce and two ounces and they have yet to find any of it......I have no idea how they missed the 2 oz in my hand, but they did....
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Wow that is ridiculous. Won't have to worry about that though after getting caught in my bathroom lighting it up for the second time
BravoMotorola said:
Wow that is ridiculous. Won't have to worry about that though after getting caught in my bathroom lighting it up for the second time
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Luckily, I've never been caught, except by my Dad when I was 17 (not smoking, just came home REALLLLLLY high). He ended up taking my stash, then 3 days later after he went through it, he came to me to get him some since it was way better than what he was getting at the time. When I told him it was only 25 a q, he was pissed cause he was having to pay 50 a q for the same. I was loling since connections were better than his.
The closest to actually being caught were the 2 times I was pulled over with quantity that I palmed in my left hand, and this time at school -- I was accused of drinking on campus that day; it was bs, I was drunk the previous day. Anyways, I had 2 packs of smokes and 2 separate halves on me -- one was regular, one was killer -- and on the way up to the office to get searched for the bottle I didn't have, I walked two steps behind the dean and started tossing my stash on top of lockers we went down the hall. Got searched, they found nothing, left the office, recovered everything, and went on with my day as usual. FYI, the one and only day I ever drunk at school was a free day at the end of the third quarter and all my tests were done -- the only thing on the agenda that day was watching movies or sleeping in class -- me and my buddy opted to get drunk. We'd have skipped that day, but if either of us would have one more day we'd be denied credit for the quarter. You could only miss 4 days every 18 weeks....
So there's actual rom crap here.....I flashed Quarx's CM10 Custom Kernel rom for the Defy Plus earlier (unmodified). Runs smooth and great, but the capactive buttons are way off and need to be fixed for normal use, camera didn't work (I expected that), capactive buttons also stay at 100% brightness. I think with a little bit of tweaking it could run great on the Bravo.
skeevy420 said:
Luckily, I've never been caught, except by my Dad when I was 17 (not smoking, just came home REALLLLLLY high). He ended up taking my stash, then 3 days later after he went through it, he came to me to get him some since it was way better than what he was getting at the time. When I told him it was only 25 a q, he was pissed cause he was having to pay 50 a q for the same. I was loling since connections were better than his.
The closest to actually being caught were the 2 times I was pulled over with quantity that I palmed in my left hand, and this time at school -- I was accused of drinking on campus that day; it was bs, I was drunk the previous day. Anyways, I had 2 packs of smokes and 2 separate halves on me -- one was regular, one was killer -- and on the way up to the office to get searched for the bottle I didn't have, I walked two steps behind the dean and started tossing my stash on top of lockers we went down the hall. Got searched, they found nothing, left the office, recovered everything, and went on with my day as usual. FYI, the one and only day I ever drunk at school was a free day at the end of the third quarter and all my tests were done -- the only thing on the agenda that day was watching movies or sleeping in class -- me and my buddy opted to get drunk. We'd have skipped that day, but if either of us would have one more day we'd be denied credit for the quarter. You could only miss 4 days every 18 weeks....
So there's actual rom crap here.....I flashed Quarx's CM10 Custom Kernel rom for the Defy Plus earlier (unmodified). Runs smooth and great, but the capactive buttons are way off and need to be fixed for normal use, camera didn't work (I expected that), capactive buttons also stay at 100% brightness. I think with a little bit of tweaking it could run great on the Bravo.
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Good news on the rom!! and great story for a lazy sunday!
Haha great story. They never took my stash because I said it was all gone but I still haven't smoked it because the drug test me. Anyways, so does the Defy kernel make it a lot smoother than before or does it seem smoother or what?
BravoMotorola said:
Haha great story. They never took my stash because I said it was all gone but I still haven't smoked it because the drug test me. Anyways, so does the Defy kernel make it a lot smoother than before or does it seem smoother or what?
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it's smoother and snappier for a host of reasons - the main one being optimization of the interactive governor with power hal. using any other governor with these builds may cause problems. q is working on 3.0 kernel now
syllogyking said:
it's smoother and snappier for a host of reasons - the main one being optimization of the interactive governor with power hal. using any other governor with these builds may cause problems. q is working on 3.0 kernel now
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+1 to that. JB with custom kernel runs about as smooth as CM7 ports from back before Quarx supported the Bravo. The only real issue is the capacitive buttons. So far all I've done is grazed over the keylayout files, but they seemed to be the same as CM7 Defy keylayout. Enabling the virtual keys helps, but I'd like to figure out a real fix.
For the fun of it, I attempted to boot CM7 with the custom kernel, didn't work.
Have a working Defy CM7 1104 port (yesterday), bare bones works just fine, but one of PmR's tweaks killed the wifi . Having issues rebuilding framework-res.apk for the animations and some ICS theme elements. Still want to add in PDroid. I'll upload the bare bones rom later today if its wanted.
//Stash was taken cause I fell over the ottoman and it came out of my pocket. Only ever been tested for work; I've passed all but one, they called me for an interview WHILE I was smoking. Did every trick I knew and failed it. If I knew I wasn't going to be watched (first test at that place) I'd have brought clean pee with me. Medicinal MMJ on the ballot tomorrow, hopefully it'll pass since all my smoking anymore is for medicinal reasons -- a single bowl during the day (keeps me from being mean -- being an ass is a family trait of mine) and a bowl or two at night before bed to help me sleep -- once I turned 13 I started to get sleep issues to the point to where I would stay awake for 2-3 days at a time (insomnia sucks). I could take some happy pills and sleeping pills, but pills suck (most pill overdoses are from the chemical that holds the pill together, not the chemical that gets you high or whatever -- read about it, pills are evil). I didn't even take my pain pills from my last 2 breaks (left hand bone below pinky and tailbone) since they didn't even help.
i came back to see how my old phone's forum was doing and how much i miss that close relationship with the devs...and somewhere in that journey...
a **** arkansas!
syllogyking said:
it's smoother and snappier for a host of reasons - the main one being optimization of the interactive governor with power hal. using any other governor with these builds may cause problems. q is working on 3.0 kernel now
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Interactive gov works great, but it does have one bug -- its hard-coded with a max rate of 1Ghz. If you set vsel4 higher than 1Ghz it will bootloop. Switching to boosted allowed me to boot with 300\600\900\1200. Not sure if Quarx knows or not...not many of us OC over 1Ghz. Interactive needs either some tweak settings in the bootmenu or a script that will take the max vsel rate and apply that to interactive's max rate settings....but I just finished syncing with the repos so its time to start a Bravo build .
Huh that's weird. I've been running 1.1 ghz at vsel4 with all the 2nd boot builds.
Sent from a smarter planet
syllogyking said:
Huh that's weird. I've been running 1.1 ghz at vsel4 with all the 2nd boot builds.
Sent from a smarter planet
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That is weird, gonna set it to interactive real quick --- booted up and working just fine....I OC'd to 3\6\9\12 and bootlooped 3 times in a row, set to 3\6\9\10 and booted, set to 3/6/9/12 and bootlooped, changed to boosted and booted just fine, just now changed back to interactive and it boots....sigh.
Two days ago, I ordered a couple of these: http://goo.gl/9PSGA, and even paid an extra 25 bucks for overnight shipping because I have this certain instant gratification issue I can't seem to shake...
Anyway, I got a tracking number but noticed it was only being shipped First Class ground, which meant a 2-5 day arrival. Obviously, they made a mistake, and I was a little upset about waiting after paying more for shipping than the cost of the actual product.
So, I went ahead and emailed them this morning at 10 a.m. about the issue.
Thirty minutes later, my phone rang with an area code I wasn't familiar with.
It was a dude named "Michael" calling from Flygrip.
He began by telling me that their shipping department had, in fact, dropped the ball, and apologized up front for that.
But, he also told me that he had just personally just driven over a replacement of my entire order over to FedEx to make sure I get them first thing tomorrow morning (FedEx wasn't the original shipper; it was USPS, and those are still coming).
I was pretty blown away by the quick, personal response, but not nearly as blown away as I was a little later, after I happened to re-watch one of their other videos.
That "dude" Michael?
Yeah, he was only the owner AND founder of the company, and had taken time out of his day to personally take care of my little issue.
I was doubly impressed again, to say the least.
Now, I'm just really looking forward to getting these and trying them out, (I got one for my SGSIII, and one for my Evo4gLTE.), and also wanted to ask:
Does anyone else use the "Flygrip"?
If so, how do you like it?
Or, does anyone else have a similar awesome customer service story concerning your Android devices?
Sent from my SPH-L710 using Tapatalk 2
edit: Just noticed QBKING77 already made a review video of these things :
http://goo.gl/NM5Kv
whoa. that's awesome though. important to see a business that dedicated to satisfying customers. made me even more likeable to buying myself one.
im just getting into car sales and this is one of the most important ways to make the customer feel appreciated and will give them the desire to purchase from the company again. its a win win for the business because 1. you're satisfying the customer and 2. you're building your reputation. What you did with this thread was just show how good of a company they are and subconsciously referred us to buy from them. I know I will purchase from them. Excellent customer service goes a long way.
QBKing77 loves the flygrip
http://youtu.be/mWIafpPjNw4
I would like to personalize one with a picture or logo like seen in the video below. But I don't see the option on their website. Are they no longer doing this?
- video from their website: http://flygrip.com/pg/create/
I just ordered one for my phone. I'm excited to see how this works.
Here's a review I found for it.
http://www.youtube.com/watch?v=EKNUkB9N1Yg&feature=colike
yourbrotherrex said:
Two days ago, I ordered a couple of these: http://goo.gl/9PSGA, and even paid an extra 25 bucks for overnight shipping
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You paid almost $100 for two of those w/ shipping? You better have gotten great customer service!!!
vw671 said:
You paid almost $100 for two of those w/ shipping? You better have gotten great customer service!!!
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Well, it was more like $70 altogether,but now that I've used them, I hafta say they were quite the bargain. My only problem now is that I want one for every device I own.
Sent from my SPH-L710 using Tapatalk 2
The title says it all. Google decided to use 'Ontrac' as the company to deliver my 6 pro. And as you might expect, it they decided to mark it as delivered.
A few days ago, after i saw my package shipping email, i decided to look up reviews on Ontrac on Reddit and other various forums.
A downright litany/fukkton of people were complaining that Ontrac marked the package as delivered, when they never were. Packages seem to grow legs and disappear with this company. This gave me deep core cringy anxiety once i saw this.
Now....... I'm pissed, because i can't even reach Google, because of the INSANE wait times for calls and online chat. I'm beyond upset, what a complete sh1tshow.
Please request to have another company deliver your pixel. Stay a mile away from Ontrac.
has your package been stated as delivered? wasn't clear by your post....
Burt Squirtz said:
The title says it all. Google decided to use 'Ontrac' as the company to deliver my 6 pro.
A few days ago, after i saw my package shipping email, i decided to look up reviews on Ontrac on Reddit and other various forums.
A downright litany/fukkton of people were complaining that Ontrac marked the package as delivered, when they never were. Packages seem to grow legs and disappear with this company. Now I'm pissed, because i can't even reach Google, because of the INSANE wait times for calls and online chat. I'm beyond upset, what a complete sh1tshow.
Please request to have another company deliver your pixel. Stay a mile away from Ontrac.
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Edit: forgot to type that my package was indeed marked off as delivered. But of course it wasn't.
mccabeross said:
has your package been stated as delivered? wasn't clear by your post....
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Of course it was marked off as delivered. Otherwise I wouldn't have bothered to type this.
In the modern world of shipping companies dropping and running, its a GREAT idea to put a motion sensitive security camera of some sort to catch the front of your property.
I use some generic high resolution IP cameras and a Zoneminder server.
If there is ever a claim that a package was delivered, you just need to find the footage applicable for the time they claim it was delivered. If none exists, then they obviously didn't deliver.
I've caught all kinds of weird stuff, like a delivery ape literally THROWING a package marked "fragile". Also a neighbor from across the street trying to sneak a couple of extra bags onto my driveway, and after I had a little chat with him, sneaking it onto OTHER people's driveways.
Note: it was an old guy, and I actually told him that it was OK, just give me a call first so I know its him and not someone from the other end of town throwing out body parts
Similar situation with Best Buy. Had I known, I would have done in store pickup. Now mine is "an event has delayed your delivery". I guess on the plus side, it hasn't officially been stolen yet.
Norma Stitz said:
Similar situation with Best Buy. Had I known, I would have done in store pickup. Now mine is "an event has delayed your delivery". I guess on the plus side, it hasn't officially been stolen yet.
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OMG. Still nothing on my stolen/vanished p6p. I had to order one off eBay, and on top of that miraculously, an hour later found a 256 stormy black at best buy that will be delivered on the 3rd! I got completely scalped on the eBay pixel.
I have learned a valuable lesson. Don't get phones shipped to your house guys.
1) Always get doorbell camera security system for your package delivery doors.
2). Try everything in your power to get packages routed to 'in package store pickup', and DO NOT use sketch package delivery companies like OnTrac!
So I decided to share my experience with Google so far. An experience that unfortunately is still ongoing. I'll start by saying the last pixel device I purchased was the nexus 6p. Decided I was going to try the pixel 6 pro as I was intrigued with the new features and Google tensor capabilities.
Release day comes. I try to preorder the 6p and the website keeps crashing before I can complete the order. After 2 hours of trying, I suddenly get a message say they were out of stock. I was bummed. I decided to try later that night and to my surprise everything was back in stock and I was able to finally submit my order.
After waiting a week or two, my device finally ships and arrives. I have the phone for 2 weeks and suddenly the system board completely fries. Screen totally black and will not power on. I Google my options and find a page where Google recommends taking it to an "authorized repair shop". The shop is nearly 45 minutes away. I take it there only to be told "they will see what they can do". A few days later I get a call and they say the system board is fried and I should contact Google to have a replacement sent out. I already knew the system board was likely fried from the symptoms. The "repair shop had no parts to fix the phone and had no replacements in hand to swap mine out with. So what was the point in trying them? I ended up wasting 3 hours of driving time just to be in the same position I was.
So I contact Google and initiate a replacement request after waiting on hold for over 1 hour. I pick the "rush" option where they send the device and put a hold on your account until you send back the old phone. After a week, my replacement still wasn't shipped. I had to contact Google support and after the 4th try, they finally shipped out the replacement. As soon as I received the replacement, I sent back the defective unit with the prepaid label they included. It was due back December 16th to avoid charges. I tracked my package and it showed Google received it December 9th. Ok .. great. End of story right? Nope!
December 16th rolls around and I get a notice saying I didn't send back the defective device and I would be charged the full amount of the replacement device. Furious that I once again would have to reach out to Google, I replied to the email from my last support ticket to let them know they once again messed up and incorrectly charged me. I receive a reply saying my issue would be escalated. After 3 days I heard nothing else. I replied to email asking for an update and again, no response. So I decided I would have to once again get a call from Google. The support person clearly had no idea what they were doing and I was told they were going to escalate the ticket and I would hear back in 24 - 48 hours. 3 days later, still have not heard back. So once again, time to contact Google. Again, same result as I was given no answers and the ticket was escalated and still have not heard anything back.
So it has now been 2 weeks that I was incorrectly charged and $973 was stolen from my account. Google obviously does not want to fix this as it takes 5 seconds to confirm with tracking number that I sent the device back and issue a refund. At this time I feel like I need to look at other options because they simply will not resolve the issue.
Has anyone else ever had this awful experience with google trying to get an incorrect charge removed/reimbursed? I am thinking of disputing the charge through my bank to see if they have better luck, but not sure if that is the best answer or not. One thing is for sure, Google will NEVER make another dime from me as long as I am alive. 2 weeks and they still have not corrected a mistake THEY made and returned my money? Outrageous. I wouldn't expect this level of support from the worst company in the world.
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Good advice above on the charge back. I have heard of that happening.
Google employees don't so support, they farm support, shipping and repair out to Ingram. They suck.
Bummer! It's needle in a hay stack to get good googleeeee support all in one place!
selayan said:
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
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Yea I first started with email, pretty much got blown off, then I requested a call twice, both times resulting in the same "we will escalate your issue and you'll hear back in 1 or 2 days", and this last time I used chat. Surprisingly, the chat person has been replying to my emails, but still unhelpful as the replied are "your issue has been escalated, please allow us another 1- 3 days to resolve your issue" every 3 days. I just don't understand how a company is allowed to operate in this way. Yes accidents happen and companies sometimes screw up, but then they are quick to own and resolve it. Definitely hasn't been the case here. Especially with doing this right before the holidays when money is tight? I'm comfortable right now, but a lot of people can't afford to have $973 stolen from them.
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
scott.hart.bti said:
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
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So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Morgrain said:
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
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Thanks. Appreciate the feedback and advice. You know, you are 100 percent correct with sending things back. No one really thinks about it because a majority of the time it goes smoothly, but when there are issues it's extremely difficult to prove and any extra steps/precautions would be critical. I will start doing this going forward as I am a very precautions person and have little trust in the way everything operates nowadays.
I finally got an email from Google a few hours ago saying they were "processing a refund". Disturbing part is it says it can take up to 14 days. So hopefully at this point it's resolved and the money shows up. I notified my bank to seize looking into this matter for now and hold the claim to avoid any issues you mentioned. What an absolute nightmare. I truly can't understand how they are a successful lucrative company and have support comparable to a kindergarten student at a lemonade stand.
bobby janow said:
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
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At first it was a hold until December 16th when they sent an email saying they never received it and it turned into a legit charge. Unreal, but finally seem to be making progress as per my last post.
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
scott.hart.bti said:
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
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Do a search for Samsung, Apple, (insert name of company here) and you will find the same results. It's just the way it is and always has been. Just much more pronounced now in this day of covid and people not working and everyone understaffed.
Yes, my experience with Google warranty was very similar.
The problem is these ass clowns are using FedEx Ground and they take their sweet ass time. Not only with this shipment but literally every shipment for me that's ever touched their system for the last year has been delayed. If not stated no delivery information available, what???
I used to work for FedEx Express. There was pride in there their work ethic and getting people their stuff typically within minutes of the commitment time at the latest. Now they just don't give AF.
Yes, they charged my card too. I called fraud and had them reach out to FedEx Ground and fix their lazy delivery style.
In addition, Google was very slow to admit that my old phone was overheating from no user error whatsoever. That process took two months. They definitely didn't send me a replacement that was an unlocked bootloader.
What a nightmare.
I bought an open box 6 Pro from Best Buy and it randomly decides to have a stuck green pixel and a giant line across the screen. Trying to exchange it has been hell because it has to be another open box and they are hard to catch but I managed to today. The phone rep guy just added it to my original order and it's gonna be here tuesday. No mention of returning the one I have.