Pixel 2 XL camera problem - Google Pixel 2 XL Questions & Answers

When I open the camera app, the screen is shaking hence can't take photos. Only happens on the rear camera photo and video. When taking selfies everything is ok. I already tried factory reset and it's still the same.
Can't attach the short video here, maybe someone can help me so I can show you guys.
Thanks for any info.
http://www.mediafire.com/file/cm8p5dp230ct5pj/video-16cabcf1288d8fd1d42fd4e79b122fc1-V.mp4/file
Sent from my Pixel 2 XL using Tapatalk

dennis_cu said:
When I open the camera app, the screen is shaking hence can't take photos. Only happens on the rear camera photo and video. When taking selfies everything is ok. I already tried factory reset and it's still the same.....
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If this issue persists after FDR it is likely a hardware issue. Is your bootloader unlocked? As a last chance to rule out software you may want to try installing a full factory image from fastboot. Otherwise do you have any warranty options?

Maybe a video stabilization issue. Turn off the software option and see if it does anything. Either way, I would get a replacement.
Sent from my Pixel 2 XL using Tapatalk

Something weird, I tapped the camera lens at the back a bit hard multiple times and it fixed the issue. Problem is, after a few hours it shakes again and I have to tap the lens again for it to go away.
Sent from my Pixel 2 XL using Tapatalk

dennis_cu said:
Something weird, I tapped the camera lens at the back a bit hard multiple times and it fixed the issue. Problem is, after a few hours it shakes again and I have to tap the lens again for it to go away.
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Click to collapse
Sounds like a hardware issue to me. Time to explore any warranty options you may have.

Related

Camera won't focus!

Just got the phone today. I love it. But for some reason, the auto focus isn't working on my camera. I've tried everything. Played around with different settings. I've taken about 8 photos. All have been blurry. Any thoughts?
Fuse8499 said:
Just got the phone today. I love it. But for some reason, the auto focus isn't working on my camera. I've tried everything. Played around with different settings. I've taken about 8 photos. All have been blurry. Any thoughts?
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Click to collapse
have you restarted? tried a different camera app?
Fuse8499 said:
Just got the phone today. I love it. But for some reason, the auto focus isn't working on my camera. I've tried everything. Played around with different settings. I've taken about 8 photos. All have been blurry. Any thoughts?
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Click to collapse
Try a factory reset. If that doesnt work then return the phone. This phone has one of the best cameras I have seen on a phone.
Sent from my SGH-T989 using xda premium
Tried everything. Camera is defective. Sent it to Samsung to have camera replaced.

[Q] Camera is stuck in thermal mode and won't change back

I'm running MIUI v4 2.5.18.2, and for the past couple weeks my camera has been stuck in thermal mode. I have tried to flash new roms after wiping everything multiple times, but nothing has helped. I did accidentally jump into a pool with my phone a month ago, but I was able to clean everything out and restore it to work properly..
I took a screenshot of what the camera looks like..
My phone was doing that too recently. It would only reset to normal with a battery pull. I finally just took The battery out and pressed firmly on the camera lens to ensure it was seated, as I've dropped it a few times. My camera has yet to revert back to thermal mode.... So, perhaps that might work for you.
Sent from my PC36100 using XDA
Try a different cam. Camera ICS or Camera 360
HipKat said:
Try a different cam. Camera ICS or Camera 360
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Click to collapse
Already tried Camera ICS, same problem. Instagram camera does the same thing as well. I'll try Camera 360, but I think the problem is a little deeper than just using a different app.
ckilmer75 said:
My phone was doing that too recently. It would only reset to normal with a battery pull. I finally just took The battery out and pressed firmly on the camera lens to ensure it was seated, as I've dropped it a few times. My camera has yet to revert back to thermal mode.... So, perhaps that might work for you.
Sent from my PC36100 using XDA
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Click to collapse
Wow.. I can't believe I hadn't tried that yet. I was actually thinking of opening up my phone and taking the camera out and reattaching it, but this did the trick! Thanks!!
thanks so much!!!
ckilmer75 said:
My phone was doing that too recently. It would only reset to normal with a battery pull. I finally just took The battery out and pressed firmly on the camera lens to ensure it was seated, as I've dropped it a few times. My camera has yet to revert back to thermal mode.... So, perhaps that might work for you.
Sent from my PC36100 using XDA
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Click to collapse
my phone started doing literally the SAME EXACT THING and i tried everything.....except pressing on the camera to reseat it....
you're a genius...lol
really..thanks a lot-it seems to be working fine now (the focus seems to be a little weird maybe, but no more thermal so im not *****ing! lmao)

[Q] "Cannot connect to Camera" on Stock/Stock based ROM after Play Services 09/19

[Q] "Cannot connect to Camera" on Stock/Stock based ROM after Play Services 09/19
Hey guys,
So recently Google Play Services updated itself and my camera suddenly stopped working. Yesterday when this happened, I got the "Cannot connect to Camera" error running Task650's initial 4.3 release. I decided maybe it was time for a clean odin and decided to update through Samsung Kies to initialize the firmware to stock. This wiped everything including internal SD so it was a completely fresh start. I then tried using the camera, and it worked for about fifteen minutes until all the updates through Google Play came in. As soon as play services updated, the next time I tried running my camera I got the same Cannot connect to camera message, except this time on a completely stock, un-rooted ROM. I then decided that maybe I should flash again, so I did, making sure to wipe everything. It was working, but this time I kept auto updates off and didn't update any ROMs.
Next, I rooted and flashed Dandroid 4.7 and my camera was working flawlessly all day. Until I tried using snapchat and it required a google play services update. To verify my theory, I updated, and voila, my camera was no longer functional.
So my question is, is there any way around using Google Play Services, or is there a way to flash a version of the app thats not the oldest, but before the newest update? Cause currently I can only revert to factory settings which seems to upset a lot of apps.
Any help is appreciated. Thanks!
Additional info in case you need it: SGH-I747M from Fido. Stock Kernel. Currently running Dandroid 4.7 but this problem has appeared on un-bastardized TW as well as AOKP.
UPDATE: I now also get the Camera failed error instead of Cannot Connect to Camera
Now even if I uninstall Play Services updates my camera won't come back online. It's dead forever
Have you tried clearing data and cache for camera, followed by a reboot?
Sent from my GT-I9505G using Tapatalk 2
I'm in the same boat as you. I originally had the problem using Hyperdrive and a phone without a camera is close to useless so I tried task650's rom again due to having such good experiences in the past with it. My camera worked for a day and I wasn't paying close enough attention to my phone to be able to make an accurate prediction as to why it stopped. I'm considering throwing my hands up in the air and blaming AT&T in hopes of getting a new phone because I've gone stock and back multiple times with the same problem. I can only speculate what the problem is though..would a logcat be beneficial in any way to help narrow this down?
Side note leading up to camera problems: For a while my phone's accelerometer was severely bugged and forced my screen into landscape. Even root apps claiming to force screen orientation modes failed to fix this problem. After this I went bone stock and then used Hyperdrive for a month. 3 weeks in and my camera started acting up; I couldn't take a normal picture, every one was corrupted and had colorful bars blocking over 50% of the image. This problem was fixed by taking about 4 very different pictures in terms of brightness and colors. Later though both the stock camera that comes with Hyperdrive and the AOSP camera would crash whenever I tried using my front facing camera. This eventually led me to where I am currently using task650's rom with no functioning camera. Please help D:
I'll help in every way possible to fix this problem.
---------- Post added at 01:49 PM ---------- Previous post was at 01:42 PM ----------
Febby said:
Have you tried clearing data and cache for camera, followed by a reboot?
Sent from my GT-I9505G using Tapatalk 2
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Click to collapse
Fixed my problem. My god thank you I feel like a complete noob.
Pok3rr said:
Fixed my problem. My god thank you I feel like a complete noob.
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Click to collapse
Did it really fix it? I'm glad! I only threw that tip out there since I use an s4 and the same fixed my camera issue when using tasks ROM.
Sent from my GT-I9505G using Tapatalk 2
Febby said:
Have you tried clearing data and cache for camera, followed by a reboot?
Sent from my GT-I9505G using Tapatalk 2
Click to expand...
Click to collapse
I tried this, doesn't help
Boxy52 said:
I tried this, doesn't help
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Click to collapse
Perhaps your camera hardware is faulty. I'm not really sure what in Google play services would make your camera not work.
Sent from my GT-I9505G using Tapatalk 2
Febby said:
Did it really fix it? I'm glad! I only threw that tip out there since I use an s4 and the same fixed my camera issue when using tasks ROM.
Sent from my GT-I9505G using Tapatalk 2
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Click to collapse
It did not fix it permanently. I was going to edit my post but I'm a new user still and got distracted during the 5 min post limit. Switching to the front facing camera makes the problem come back. Tonight I'll be going bone stock and if the problem persists would that be proof of hardware failure?
Pok3rr said:
It did not fix it permanently. I was going to edit my post but I'm a new user still and got distracted during the 5 min post limit. Switching to the front facing camera makes the problem come back. Tonight I'll be going bone stock and if the problem persists would that be proof of hardware failure?
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Click to collapse
I wouldn't assume its a hardware ASAP but it could be a bug caused by Google. Try going to stock by Odin to see if issue still occurs.
Sent from my GT-I9505G using Tapatalk 2
try booting into recovery and clear cache and dalvik cache
yapoyo said:
try booting into recovery and clear cache and dalvik cache
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Click to collapse
Already tried this multiple times, but thank you! Anyway I sent it back to Samsung to get everything dealt with. I thought might as well report all the other things wrong with it (over heating, slow charging, and now the camera). They said up to 21 days, and gave me the ****tiest Blackberry I have ever seen as a loaner phone. I hate Canadian cell phone carriers. I remember back in the states they'd replace it on the spot under manufacturer's warranty. Seriously **** Fido.
Anyway I'm done ranting and that was off topic so I guess I'll report back here when my phone is back and we'll see if it was hardware or not. Thanks everyone!
Okay after going back to stock my rear camera worked upon opening the application, but when I switched to the front facing camera I got the "can't connect to camera" error and the app force closed. And once you switch between either the rear or front camera, the selected one will become your default...regardless if I clear data/cache for the gallery application and reboot (this worked the first time I switched to the front camera though but not anymore). So now I have no functioning camera and I'm one month out of the 1 year Samsung warranty so I'm pretty frustrated with my situation because I take pictures daily with my phone. Tomorrow I will take the phone to a highly rated cell phone repair shop in my area since I found OEM parts on ebay including a front facing camera and I'm confident they'll be able to replace it.
Pok3rr said:
Okay after going back to stock my rear camera worked upon opening the application, but when I switched to the front facing camera I got the "can't connect to camera" error and the app force closed. And once you switch between either the rear or front camera, the selected one will become your default...regardless if I clear data/cache for the gallery application and reboot (this worked the first time I switched to the front camera though but not anymore). So now I have no functioning camera and I'm one month out of the 1 year Samsung warranty so I'm pretty frustrated with my situation because I take pictures daily with my phone. Tomorrow I will take the phone to a highly rated cell phone repair shop in my area since I found OEM parts on ebay including a front facing camera and I'm confident they'll be able to replace it.
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Click to collapse
Don't pay for them to replace the front facing camera for you. You can it yourself. Its an easy fix.. Just have the screw driver and patience to follow a YouTube video on opening the S3. I assure you that once you see how to do it (simple unplug from motherboard) you'll thank me for saving you repair and labor fees.
Sent from my GT-I9505 using Tapatalk 2
Febby said:
Don't pay for them to replace the front facing camera for you. You can it yourself. Its an easy fix.. Just have the screw driver and patience to follow a YouTube video on opening the S3. I assure you that once you see how to do it (simple unplug from motherboard) you'll thank me for saving you repair and labor fees.
Sent from my GT-I9505 using Tapatalk 2
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Click to collapse
Thank you for giving me confidence to do this myself. Im pretty comfortable opening up phones to work on them, I just haven't had a reason to open my S3. All front camera replacements I found after five minutes of googling are for the i9300, will the same camera work for the AT&T model?
Pok3rr said:
Thank you for giving me confidence to do this myself. Im pretty comfortable opening up phones to work on them, I just haven't had a reason to open my S3. All front camera replacements I found after five minutes of googling are for the i9300, will the same camera work for the AT&T model?
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Click to collapse
I found you two front facing cameras for the att galaxy s3. Price is really affording (below $10 total). The i9300 ones work too from what I read but I'd stick to i747 ones if I was you.
http://pages.ebay.com/link/?nav=item.view&id=130981815547
http://pages.ebay.com/link/?nav=item.view&id=330895586030
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Okay so three weeks later I got my S3 back from service. They replaced the camera assembly, and the camera was working for the first day. Now its giving me the same error saying cannot connect to camera/camera failed regardless of whether its the front or rear camera or what app I'm using. I'm really fed up with this, anyone have any other ideas? I havent touched the stock rom since they gave it back to me so I have no idea.
Sent from my SGH-I747M using xda app-developers app
Hey guys. I know this is an old thread, but I'm just posting since my problem is now resolved and if in the future anyone else has this problem they can learn from mine.
So the service center for Samsung here in Montreal is absolute crap, and it took them three tries, over three months, to fix my phone. The final repair code given was 072 and the keyword was Solder (Ressouder in French) which I'm guessing means they had to re-solder the connection to the camera back to the motherboard. Seems to be working fine now.

camera with flash slow to take photos

Pixel XL 2 is extremely slow to snap the photo while flash is on. Has anyone else experienced this ?
slow flash on pixel 2
Yes! Did you figure anything else out about it?
christine135 said:
Yes! Did you figure anything else out about it?
Click to expand...
Click to collapse
Not yet ...now I'm facing no adb recognition ugh one thing after another
In my experience pictures are only slow with flash if HDR+ is also on. I have similar behavior with my Nexus 5X.
********FIXED**********
I fixed mine by clearing the cache and uninstalling/reinstalling the update. Fixed it a treat.
Even i am facing the same issue
Also when you click a picture with hdr off and flash on photos are dark and blackish..

Front Camera problem S20 Ultra

Does anyone have problem with front camera.Rear camera works perfect.When i press shutter on front camera it takes 5 seconds or more to take a shot even if ic in focus.Tryed wipeing camera app cache but still same.
S20 ultra exynos.
Zixi said:
Does anyone have problem with front camera.Rear camera works perfect.When i press shutter on front camera it takes 5 seconds or more to take a shot even if ic in focus.Tryed wipeing camera app cache but still same.
S20 ultra exynos.
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Click to collapse
Yep same problem, you can solve it by tapping to focus before pressing shutter, and also night mode during the day seems to work too
When I manually updated my phone I had the same issue. Try to wipe cache partition in the recovery. It worked for me.
kazim.asghar said:
When I manually updated my phone I had the same issue. Try to wipe cache partition in the recovery. It worked for me.
Click to expand...
Click to collapse
Tried that, didn't help, it's trying to focus which is why tapping to focus first fixes it, hopefully fixed in another update
I'm also facing this issue, I'll try the tap to focus and see if this helps until they fix it
Maybe try to clear data for camera app? I've read somewhere that it helps.
lakicamm said:
Maybe try to clear data for camera app? I've read somewhere that it helps.
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Click to collapse
Tryed but doesn't help.
I have the same problem. I tried all your suggestions and still takes at least 5 seconds to take the picture. In Live focus is even worse rejecting completely to take the picture. Any other suggestion, please ?
increatu said:
I have the same problem. I tried all your suggestions and still takes at least 5 seconds to take the picture. In Live focus is even worse rejecting completely to take the picture. Any other suggestion, please ?
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Click to collapse
Report via Samsung members app, wait for updates
i'm having same problem for 2 weeks now!! tried everything... called samsung here in italy...
i tried to use camera in Safe mode but it gives me same problem! it seems it happen especially in the open (outside)
should i try to factory reset my phone?
anybody else having this problem........................?
amir84 said:
anybody else having this problem........................?
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Click to collapse
Yes, hence this thread
Tap to focus before hitting shutter fixes it, then wait for an update from Samsung for a real fix
*Detection* said:
Yes, hence this thread
Tap to focus before hitting shutter fixes it, then wait for an update from Samsung for a real fix
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Click to collapse
yes it really helps
i was just wondering if everybody else have the same problem since i barely find anything about this problem on google
amir84 said:
yes it really helps
i was just wondering if everybody else have the same problem since i barely find anything about this problem on google
Click to expand...
Click to collapse
Yes, almost everyone has the same problem
I have this issue only with 40MP mode....12MP binned mode is fine....until Samsung fixes the never ending S20 ultra camera issues...ll use 12MP mode.
Zixi said:
Does anyone have problem with front camera.Rear camera works perfect.When i press shutter on front camera it takes 5 seconds or more to take a shot even if ic in focus.Tryed wipeing camera app cache but still same.
S20 ultra exynos.
Click to expand...
Click to collapse
Hello i have exactly the same problem on my galaxy ultra.
This focusing problem is really frustrating.
I hope Samsung will fix it in the next update.

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