Develop Bugs

Netflix app crashes after login details are entered

Hi,
I just got my Fire TV set up. Used Smart DNS Proxy as part of wifi set up. Installed Netflix. When I open netflix and login using login credentials, the app crashes. I can't go beyond login screen.
I can stream Prime videos, crackle etc but not Netflix.
1 click settings is correctly set on Amazon account. I have tried deleting data and cache of all the apps installed and restarted the fire tv but couldn't succeed. I even tried resetting the fire tv but it didn't help either.
Any help is appreciated.

Is there anyway I can enable some logging to see why Netflix is crashing?

gopichandpai said:
Is there anyway I can enable some logging to see why Netflix is crashing?
Click to expand...
Click to collapse
adb logcat

I saw your thread on prerooted images: http://forum.xda-developers.com/fire-tv/development/prerooted-stock-images-t2882337
I see that you have provided a zip update to fix Netflix. Unfortunately, I am on the 51.1.4.0_user_514006420 version so I can't root my fire TV. Is there anyway I can apply your Netflix fix on this version?

Attaching the logcat output. Any help is appreciated.

Attached now

I was hoping that downgrading the Netflix app might work for me. I uninstalled the latest Netflix app and installed the old app http://www.amazon.com/gp/product/B00FLJ1CFM/?tag=aftvn-20. But, when I open the old app, it asks me to upgrade to the new version.
I am not able to use Netflix at all. I hope some one can come with a solution soon.

Found 2 error lines related to Netflix. I searched for those and both lines are sometimes related to orientation issues. Might not be related to your issue, but figured I will throw this out to you:
Do you have any apps loaded to change orientation on your FTV?

dbdoshi said:
Found 2 error lines related to Netflix. I searched for those and both lines are sometimes related to orientation issues. Might not be related to your issue, but figured I will throw this out to you:
Do you have any apps loaded to change orientation on your FTV?
Click to expand...
Click to collapse
No, it is a new box. I have tried resetting the box and installed only Netflix. Even then it didn't work.

Netflix is updated to 1.1.1 build 125. I am facing the same issue on this version of Netflix as well. Raised a ticket with Amazon. It's been a week. Doesn't look like they have been progressing much on my issue.
I hope some one here will be able to help me fix the netflix issue.

Attaching the log from the new version of Netflix.

As expected, Amazon and Netflix said they don't support the issues when Netflix is accessed outside US, UK and Germany. Looks like I just need to wait for new firmware releases on Fire TV and/or new version of Netflix to see if it ever works.
I hope some one from here can help me with the issue that I am seeing. Or some one finds a way to root the latest version of the firmware so that I can install some custom firmware or older version of the firmware to fix the Netflix issue.

This issue was because of HDMI-CEC issue!
I disabled the HDMI-CEC and restarted the Fire TV and Netflix is working like a charm.

Netflix is crashing again after the latest Fire TV update. This is so frustrating.

you're not alone
i'm in US and just receive my amazon fire tv stick
software update being done automatically during setup, so it's up to date
netflix is not pre-installed, so i install from store ver.1.1.1 build 125
the app crashses straight away after login using login credentials

Thanks for your reply. It worked for me couple of times but 99% of the time it didn't work me. Raising a ticket with Amazon didn't help either. They are clueless!
The status as of today is it is not working.

I sideload latest netflix ver.3.8.3 from google playstore and netflix working
However since this netflix version for tablet, then fire remote won't work on this version
I'm going to call netflix and escalate this issue

Are you getting HD on the side loaded app?

gopichandpai said:
Used Smart DNS Proxy as part of wifi set up.
Click to expand...
Click to collapse
Any chance of using an Ethernet cable just for troubleshooting?

wellersl said:
Any chance of using an Ethernet cable just for troubleshooting?
Click to expand...
Click to collapse
Tried with Ethernet cable too. Same result

[Q] YouTube Crashes to Home Screen

Hi guys, i have searched everywhere and failed to find an answer. Please advise how can i resolve this issue. I have 3 AFTVs and all 3 have this issue. All the FireTVs boxes rooted on Version 51.1.1_user_51170220. Every time i start YouTube and select a video, it crashes to main home screen. If i also cast something using YouTube Casting, it does same thing. I normally use Kodi, but when i play YouTube, i normally reboot box or shutdown Kodi completely. I have also removed Kodi to test and it still crashes.

Hmm tried all, still no luck
Sent from my Nexus 4

Hi, my AFTV have this problem too. I checked Amazon Youtube App customer reviews and other peoples have this problem too. Amazon don't give any solution.

I am having a similar issue, but with Netflix. Please have a read:
http://forum.xda-developers.com/fir...fire-stcik-t3147348/post61636438#post61636438
I think the issues lay in bad coding in app development.

nycelitemaster said:
Hi guys, i have searched everywhere and failed to find an answer. Please advise how can i resolve this issue. I have 3 AFTVs and all 3 have this issue. All the FireTVs boxes rooted on Version 51.1.1_user_51170220. Every time i start YouTube and select a video, it crashes to main home screen. If i also cast something using YouTube Casting, it does same thing. I normally use Kodi, but when i play YouTube, i normally reboot box or shutdown Kodi completely. I have also removed Kodi to test and it still crashes.
Click to expand...
Click to collapse
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.

dbdoshi said:
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.
Click to expand...
Click to collapse
Is it possible if you can install the amazon version and provide feedback? Thanks
Sent from my Nexus 4

nycelitemaster said:
Is it possible if you can install the amazon version and provide feedback? Thanks
Click to expand...
Click to collapse
Ok, I installed the Amazon version (1.1.1), the one with the blue box that says "YouTube" in white fonts. This was side by side install with Google version. This works.
I then uninstalled the Google one, rebooted my FTV and tried the Amazon one. And that runs fine as well. I wish it didn't work so that we can have a repeatable bug, but unfortunately not. I also did the same steps on my other FTV (one rooted version back) and all runs fine, side by side and by itself.
Unrelated to your problem, I noticed a quirk in the Amazon version. Neither the wireless keyboard or the Amazon's official FTV app (on iPhone) can be used to search within the application. But keyboard functionality in the Google version works fine in the search.

dbdoshi said:
Ok, I installed the Amazon version (1.1.1), the one with the blue box that says "YouTube" in white fonts. This was side by side install with Google version.
I then uninstalled the Google one, rebooted my FTV and tried the Amazon one. And that runs fine as well. I wish it didn't work so that we can have a repeatable bug, but unfortunately not. I also did the same steps on my other FTV (one rooted version back) and all runs fine, side by side and by itself.
Unrelated to your problem, I noticed a quirk in the Amazon version. Neither the wireless keyboard or the Amazon's official FTV app (on iPhone) can be used to search within the application. But keyboard functionality in the Google version works fine in the search.
Click to expand...
Click to collapse
That is correct, wireless keyboard doesnt work. Maybe my OS version is too old.
Sent from my Nexus 4

nycelitemaster said:
That is correct, wireless keyboard doesnt work. Maybe my OS version is too old.
Sent from my Nexus 4
Click to expand...
Click to collapse
Could be. Maybe you can dump the logs and post them. Someone can take a peek and see if something jumps out.
EDIT: I just thought of something. Are you actually running the version 1.1.1? From the version number, I am imagining that there is probably an older version. If you are getting an older version from Amazon store (because your OS is old), maybe you can try running the 1.1.1. Let me know if you need that apk if that is true.
Or conversely, if you are in fact running 1.1.1, maybe the older version might work with your older OS. But I don't have that version for you to test.

It use to work fine up until 3 weeks ago. It stopped then. Ill update the box over the weekend to see maybe that fixes it. Thank you very much.
Sent from my Nexus 4

i have this issue, non rooted
why? youtube? bbc iplayer

I'll second having this issue with no idea how to fix it.

dbdoshi said:
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.
Click to expand...
Click to collapse
which version of youtube apk are you running? the one designed for the phones and tablet? these run fine on the TV with no issues of screen size?

dk00 said:
which version of youtube apk are you running? the one designed for the phones and tablet? these run fine on the TV with no issues of screen size?
Click to expand...
Click to collapse
Yes, I guess it should be the phone one (I have masked my FTV as a phone in MarketHelper). But no, I see no cutoffs or anything. It renders it fine on my TV. I have attached couple of pictures from my FTV while running the app (playing Steven Colbert in the background). One shows the picture filling the entire TV and the other shows the stats (which you can enable for any clip you are playing in the clip menu) for this video clip (so that it can be read correctly). I did set the "Quality" to 720p in the settings of the app.
The line for "Video format" shows 1280x720 at the end. I am guessing thats what it is rendering at.. But my knowledge is limited as far as that goes
It is interesting that the "Device" is listed as "Amazon AFTB 4.2.2", and not the HTC phone... Hmm...

dbdoshi said:
Yes, I guess it should be the phone one (I have masked my FTV as a phone in MarketHelper). But no, I see no cutoffs or anything. It renders it fine on my TV. I have attached couple of pictures from my FTV while running the app (playing Steven Colbert in the background). One shows the picture filling the entire TV and the other shows the stats (which you can enable for any clip you are playing in the clip menu) for this video clip (so that it can be read correctly). I did set the "Quality" to 720p in the settings of the app.
The line for "Video format" shows 1280x720 at the end. I am guessing thats what it is rendering at.. But my knowledge is limited as far as that goes
It is interesting that the "Device" is listed as "Amazon AFTB 4.2.2", and not the HTC phone... Hmm...
Click to expand...
Click to collapse
thanks mate. is markethelper required to make it work? i am thinking about doing this with netflix, have you tried?

dk00 said:
thanks mate. is markethelper required to make it work? i am thinking about doing this with netflix, have you tried?
Click to expand...
Click to collapse
Sorry, my Netflix works fine (always has). I use the stock Amazon Netflix app. So I didn't have a need to try Google's Netflix app.
Regarding MarketHelper, I am not sure. I guess you can try without it (it might work because my FTV is identified as an actual FTV in the stats image above and not as a phone). If not, it should be a cinch to mask your FTV using MarketHelper. I am wondering if the video is rendering correctly because my FTV is NOT identified as a phone.. LOL.

dbdoshi said:
Sorry, my Netflix works fine (always has). I use the stock Amazon Netflix app. So I didn't have a need to try Google's Netflix app.
Regarding MarketHelper, I am not sure. I guess you can try without it (it might work because my FTV is identified as an actual FTV in the stats image above and not as a phone). If not, it should be a cinch to mask your FTV using MarketHelper. I am wondering if the video is rendering correctly because my FTV is NOT identified as a phone.. LOL.
Click to expand...
Click to collapse
whats wierd is for me amzon youtube works fine but amazon netflix does not work at all.
i cant possibly figure out what can cause the difference?
but i CAN suggest that the issue is in the app developement of FireOS apps
Also are you simply using ADBfire to load the APK onto the stick?

dk00 said:
whats wierd is for me amzon youtube works fine but amazon netflix does not work at all.
i cant possibly figure out what can cause the difference?
but i CAN suggest that the issue is in the app developement of FireOS apps
Also are you simply using ADBfire to load the APK onto the stick?
Click to expand...
Click to collapse
No, I use command line ADB to interact with my FTV ("adb install blahblah.apk"). Glad that YouTube works for you at least. If I were you, I would load the Google's Netflix and see how it goes. If that does not work, start by wiping your FTV clean with no apps (I am not sure about the correct sequencing for reset/data & cache clean/use CWM or not). Install Netflix from Amazon and test it and see if there are errors. You can get a log dump from your FTV and maybe someone here can see an issue. And if Netflix works, start installing one app at a time, testing Netflix and so on.
Also, are there any geographical restrictions that are tripping you up.... Are you in the US or using VPN? I recently read that some content providers are actively blocking VPNs... Not sure if Netflix is playing that game.
I have seen that if Kodi is paused, Netflix will have issues (WatchESPN is another app that I have issues with when Kodi is paused). You can also try going to the latest FTV version (rooted or otherwise) first and testing Netflix before you take on this PITA and begin your installs from scratch.

Thanks for help mate, I may not have to go any further with this.
I have found that if I use the netflix mobile app on a phone to find a video, and then "cast" it to the fire stick, it plays every single time with no problems. Video after video no issues. I can even exit app on phone and it keeps playing in the stick.
You may want to try this with the YouTube app also because it offers the cast functionality as well.
Based on this I know for sure it is not ISP related or hardware related. It is improperly coded app that was not properly tested before it was released.

found the solution for netflix issue
http://forum.xda-developers.com/showpost.php?p=61668188&postcount=10

Periscope App on Amazon Fire Phone? Please Help

Hi friends...
I just got my Fire Phone I think is amazing phone, I just updated to Fire OS 4.6.3 and installed the google service, playstore, etc
and everything works perfect, youtube, google maps, facebook, etc it's really amazing this device I like it
The only problem is that I can not use the Periscope App (that's the reason I bought the phone as a secondary device,
and I want it to watch streamings in this device)
When I want to watch a live streaming or a replay
always says "trying to connect" just 1 or 3 seconds playing and then stop saying "trying to connect"
And also I can stream my self , but I can not watch streamings from others
Somebody has periscope App running? can you please tell me what version of the app, and google services, you have?
I really appreciate your help!
I'm using
Fire OS: 4.6.3
Google Play Services version 7.8.99
Google Play Store version 5.7.10
Chema

chemabarboza said:
Hi friends...
I just got my Fire Phone I think is amazing phone, I just updated to Fire OS 4.6.3 and installed the google service, playstore, etc
and everything works perfect, youtube, google maps, facebook, etc it's really amazing this device I like it
The only problem is that I can not use the Periscope App (that's the reason I bought the phone as a secondary device,
and I want it to watch streamings in this device)
When I want to watch a live streaming or a replay
always says "trying to connect" just 1 or 3 seconds playing and then stop saying "trying to connect"
And also I can stream my self , but I can not watch streamings from others
Somebody has periscope App running? can you please tell me what version of the app, and google services, you have?
I really appreciate your help!
I'm using
Fire OS: 4.6.3
Google Play Services version 7.8.99
Google Play Store version 5.7.10
Chema
Click to expand...
Click to collapse
I have the same problem. I wrote many many times to periscope's support and last time they said me they're still working on it (a month ago).
There's surely something with the streaming protocol, cause I've noticed that Twitch has exactly the same behavior.

So if you take the periscope App .apk and upload it to amazon developer app checker here is what it says about the app:
Areas of app optimization
Amazon Phone and Tablet Devices
1 Caution(s)
Caution : Google Cloud Messaging Detected
Your APK includes a manifest declaration or an API invocation referring to Google Cloud Messaging.
Other Android Devices
No Issues Found
I certainly do not know what this means exactly, but maybe thats the reason the persicope app does not work properly.

FXNOW app on Fire TV

I downloaded the new official Fxnow App for the Fire TV, logged in and tried to play something. Everything and I mean everything that I try to play brings up a 'can't play' error. Everything else works fine on the Fire TV ( netflix, Hbogo, etc. ) and the sideloaded FXnow apk app plays everything fine using a usb keyboard, so the only thing I can think of for why the official Fxnow app isn't playing is it's out, but not supported yet. The install app wasn't easy to find. It was buried in the search area, rather than coming up as an app under app categories, and therefore my conclusion is it won't be officially active until the 2nd Gen Fire Tv is released on Oct 5th. Anyone installed the Fxnow app, registered it with their cable / sat company and found out that nothing is playable? Wanted to find out if it was a problem on my end. Can someone please confirm this?
Thanks.

Just wanted to give an update to my problem in case someone had this same issue in the future. Turns out the problem is DNS proxy related. I'm using unotelly running a geo-proxy service allowing me to watch content from the U.S and U.K using sideloaded apk files along with using kodi for U.K content. When I remove the DNS from my Amazon Fire TV configuration, the FXNOW official app works fine. The official Fxnow app is being blocked somewhere in the proxy chain. So, currently I'm inquiring if anything can be done with help from my proxy provider. If not, I'll just go back to sideloading the apk version of the app and watch FXnow that way. So, basically nothing wrong with the app. Problem is due to my setup.

FireTV side loaded YouTube TV apk

I really need to get this working as I can't afford IPTV or any live TV substription right now. Is their any possible way I can get this working? I'm one of the lucky few that live in an area that YouTube TV covers and I'm testing out their 1 month trial. Right now theirs not much options in reguarding to using it on anything other than a phone/tablet.
I've tried side loading YouTube TV onto my fire stick and I have google services side loaded using this guide from AFTVNews (sorry I can't link as I've not met forum requirments) as well but it's telling me I need to update my google services in order to use the app.
Here are the Gapps I've successfully sideloaded:
com.google.android.gsf.login v4.4.4-1215936.apk
com.google.android.gms v8.7.03.apk
com.android.vending v6.0.2.apk
If anyone can tell me which one I need to update specifically for the Fire TV/YouTube TV app is so much appreciated!

I would like also to know. I have an older FireTV that has all Amazon updates blocked so it wont update Youtube app. Is there a way to either download and sideload it or update just the app from the Play store?

after you do update services apk here APKMirror Google Play Services you will encounter the problem with not finding the location. That is where I am currently stuck at
Credit choice of play services from this topic

youtube tv
does anyone know of any device that I could use. to use youtube tv on television screen with remote to operate youtube tv?

I was able to side load the new Android TV app for You Tube TV. I get the new interface, but cannot play anything. When I click on a program it boots me back to the launcher.

anyone.. have any suggestions.

It wont let me edit the previous post.
Ok after looking around i found this helped me to get to run. I have not signed in or clicked on start trial yet. Short on time today..
1. get play services and store via this xda thread
https://forum.xda-developers.com/fire-tv/general/guide-installing-google-play-service-t3672181
install both.
I installed these versions
Android TV) 8.0.28.R-xhdpi [8] [PR] 163004339 (320dpi) (Android 5.0+).
Google Play services (Android TV) 11.7.44 (836-173432861) .
2. install the youtube tv apk
https://www.apkmirror.com/apk/googl...e-tv-android-tv-1-04-05-android-apk-download/
YouTube TV - Watch & Record Live TV (Android TV) 1.04.05 (arm64) Version: 1.04.05 (10405330) arm64
Package: com.google.android.youtube.tvunplugged
I hope this works... If not I will probably load the fake gps apk and see.
will report back tonight after errands

Got all 3 installed and YouTubeTV launches without error but i'm stuck there. It seems there is no way to add my google account so the setup does not complete. I cannot get the login field to accept text input.

salamandar said:
Got all 3 installed and YouTubeTV launches without error but i'm stuck there. It seems there is no way to add my google account so the setup does not complete. I cannot get the login field to accept text input.
Click to expand...
Click to collapse
I was able to get a step further by logging in, but when you go to select a show or channel to watch you get booted from the app and back to the Fire TV UI.

tkamen said:
I was able to get a step further by logging in, but when you go to select a show or channel to watch you get booted from the app and back to the Fire TV UI.
Click to expand...
Click to collapse
Same here. Anyone been able to keep the app from crashing?

So, ads play but as soon as the ad is over it crashes. Could this be something Google is doing?

I've tried adding Google framework and root cloak to everything that has been tried already. I've enabled mock location on fire tv and used mock GPS to set location. Must be a device model issue. App crashes before video starts.

Yep, i just tried tonight. sorry about the delay.
it loads, authenticates via the pc code.
It will play an ad for anything in your library then kicks it out to amazon os.
I am not sure what logfile to go look around at... Does anyone know?

I think I am going to try and load the newest version apk 1.11 something.
How could google think this will work for most people.. casting . sucking the battery out of your mobile..

ok.. an update.. I have a firetv and a firetv stick.
I loaded the youtubetv app on my phone. opened the youtube tv app on phone tapped the cast icon and it tried to play. It gave an error. on phone
an error occurred playing the video
on the firetv:
"playback error this video is unplayable on this device record this id number" RbqmGx3fYZSadbjC
Next I thought hell with it I will mess with my firestick that i rarely use.
I opened the youtubetv app on my phone and tapped the cast icon and "magically" the firetvstick was there. I selected it and the youtube TV app opened on it. Note I had not loaded any apk for youtube tv on this firestick. It unfortunately gave the same type of playback error for live or shows in my home tab.
firetv stick
youtube version
youtube version 2.0.58.0_206003810
firetv box
youtube version 2.0.58.0_206003810
youtube tv version 1.04.05
I am trying to transfer the newer youtubetv apk , taking forever and I need to get to sleep.
com.google.android.apps.youtube.unplugged_1.11.6-201110610_minAPI21(armeabi-v7a)(nodpi)_apkmirror.com.apk

loaded that up.. it acts different, wont let me click past that i have an account.

slightly off topic
Sorry to go slightly off topic - I am also looking for this, but for a different reason.
Just a moment ago a message appeared on my YouTube app for my Amazon Fire Stick, stating Google is pulling the plug on YouTube being available for Fire Stick Devices (Fire TV Stick).
They are removing it from the devices on January 1st, 2018.
I'm not sure if that's going to effect your efforts, but I think this thread is going to be getting very popular soon and hopefully you guys figure something out.
I will be following the thread and eventually will have to side-load youtube or use an unofficial apk.
Good luck, and we're all counting on you.

Amazon and Google are really playing hard ball with each other re: this topic! They're really hitting each other where it hurts....their wallets. Hopefully we get this worked out - I'd love to ditch Directv Now and go with Youtube TV!

Hello, I'm also here because the official YouTube app on Fire TV that's just using the TV interface (YouTube(dot)com/TV) is about to get useless starting 2018. I think the way Google is making that happen is by recognizing the user agent so if anybody knows how to change it, please let us know

Julian120 said:
Hello, I'm also here because the official YouTube app on Fire TV that's just using the TV interface (YouTube(dot)com/TV) is about to get useless starting 2018. I think the way Google is making that happen is by recognizing the user agent so if anybody knows how to change it, please let us know
Click to expand...
Click to collapse
What about sideloading youtube in kodi? I do not get this notification I get in the youtube app. Doesn't look as good and has bit less functionality but it may be the trick.
Dave