Develop Bugs

Push Notifications

Hello
I have massive problems with push Gmail messages or Whatsapp . These come only if I make the display on .
These issues are also discussed in OnePlus forum .
https://forums.oneplus.net/threads/push-notification-issues.451149/
You have this problem or not there solutions ?

Yup, I have the same problem and trust me, thousands of other people seem to have them as well even on other phones. What I found out so far is that it's a feature of Doze in Marshmallow that's supposed to save battery.
People on here and OnePlus forums have recommended to me to either set notification priority of apps you have problems with to TREAT AS PRIORITY in App Notifications in Settings.
Other thing that was recommended was going into battery, select BATTERY OPTIMIZATION from the drop down menu, select ALL APPS and disable battery optimization for apps you want to get notifications from instantly when get pushed to you.
Now, that's all nice and dandy but, for me at least, neither of these options work. And a lot of apps are impacted, not just Gmail/Inbox/WhatsApp/Twitter/Flashscore etc...
Any insights and fixes would be appreciated because it's really annoying. I get emails from work that are sometimes quite urgent and if my phone is in "Doze Mode", I don't get notified which kinda destroys the whole purpose of push notifications in the first place.

Exactly the same problem here as described above by Donjuan89, tried the same solutions, even installed the PNF app but that also does not work.
This is very annoying to say the least, plus other bugs like no ringtone, the memory issue, the fact that Dashcharge is closed source, sources released but no stock recovery, the phone is quite a disappointment.
It shows that they didn't even do basic testing.

Seems not being a OnePlus problem...same issues on my Galaxy S6 edge...

disable dozemode then test greenify https://play.google.com/store/apps/details?id=com.oasisfeng.greenify&hl=de

Try "Push Notification Fixer" root app from PlayStore.

I had the same issue, only with GMail (WhatsApp has been fixed in the meantime I think).
I am on Oxygen 3.2.4, I set Gmail notifications "TREAT AS PRIORITY", it seems working!
Does it work for you on latest OS release?

Doze issues

well, first of all, I must admit that owning OP3 is one great experience. hardware is great and software feels so complete, that I have almost no need to root and/or install custom ROM. that being said, I'm still running stock OOS 3.1.2, as I can wait for better RAM handling and changing color balance slider to right-most position worked good enough for me regarding color balance.
but, I have a little issue with Doze:
I regularly have missed notifications, and some of them should really be high-priority and go through even in Doze.
basic example would be Viber call coming in. I could understand that Viber message is not reported immediately, but call should wake up device for sure.
I have used couple of other devices with Marshmallow before (Samsung with CM13 and Moto G3 with stock ROM), and neither of them had any issues with missed Viber calls nor messages.
now I put my phone on a table once I enter the office, or I just leave it once I'm at home, and I can be sure I'll have couple of missed Viber calls when I pick it up couple of hours later. that's not meant to be like that!
I know that I can exclude Viber from "Battery optimization", but I would not like to let Viber be completely and always active - I need just high-prio notifications.
also, I did not have to make any manual exceptions on CM13 and Motorola.
so, anyone else experiencing similar missed important notifications?
how did you handle this issue?
will some of upcoming OOS updates (3.1.3 or 3.1.4) address this issue?
thx.

Its a known issue with Oneplus 3 / Oxygen OS. There is a big thread @ https://forums.oneplus.net/threads/push-notification-issues.451149
You can disable Doze with this adb command to get your push notifications working . It won't survive a reboot, hence the command needs to be issued after every reboot.
"adb shell dumpsys deviceidle disable"

thx.
it seems like a big mess out there...

Is there an official response from oneplus regarding this issue? Currently on OP2, thinking about upgrading but this sounds pretty bad.
Sent from my ONE A2003 using XDA-Developers mobile app

Hello together,
I have problems with this issue and would like to know if this problem is also in the cynogenMod roms (or other) "included"?
I am new to android after 6 years ios and so sorry for my question. I could not find the answer and the thread mentiond above is 33 pages....
so I have not read everything. but they know that there is an issue. But Samsung an other devices seem also to be affected
Thanks again.
Kind regards, Drazen

tnttrx said:
well, first of all, I must admit that owning OP3 is one great experience. hardware is great and software feels so complete, that I have almost no need to root and/or install custom ROM. that being said, I'm still running stock OOS 3.1.2, as I can wait for better RAM handling and changing color balance slider to right-most position worked good enough for me regarding color balance.
but, I have a little issue with Doze:
I regularly have missed notifications, and some of them should really be high-priority and go through even in Doze.
basic example would be Viber call coming in. I could understand that Viber message is not reported immediately, but call should wake up device for sure.
I have used couple of other devices with Marshmallow before (Samsung with CM13 and Moto G3 with stock ROM), and neither of them had any issues with missed Viber calls nor messages.
now I put my phone on a table once I enter the office, or I just leave it once I'm at home, and I can be sure I'll have couple of missed Viber calls when I pick it up couple of hours later. that's not meant to be like that!
I know that I can exclude Viber from "Battery optimization", but I would not like to let Viber be completely and always active - I need just high-prio notifications.
also, I did not have to make any manual exceptions on CM13 and Motorola.
so, anyone else experiencing similar missed important notifications?
how did you handle this issue?
will some of upcoming OOS updates (3.1.3 or 3.1.4) address this issue?
thx.
Click to expand...
Click to collapse
I just installed OxygenOS 3.2.0.
It says in the description "Fixes some notification issues" and it seems to work now properly (at least for WhatsApp).

judging by this post:
https://forums.oneplus.net/threads/push-notification-issues.451149
whatsapp seems to be the only app which doesn't have issues with doze

tnttrx said:
judging by this post:
https://forums.oneplus.net/threads/push-notification-issues.451149
whatsapp seems to be the only app which doesn't have issues with doze
Click to expand...
Click to collapse
WhatsApp definitely had issues before the update. Some notifications came 10-15 minutes late. Now it seems to be working fine.

On OOS 3.1.3 I was experiencing delayed gmail notifications. Tried to change battery settings to exclude gmail from dozing without any success.
But then I cleared data for gmail (settings > apps > gmail > storage > clear data), forcing it to setup from scratch. And voilá, since then I am always getting my gmail notifications on time!
Just upgraded to OOS 3.2.0 and my gmail notifications still work as expected. I don't use Viber or WhatsApp, so I can't tell if clearing data would do the trick for them too.

when you cleared data for gmail and it started working correctly, did you leave it excluded from "battery optimization", or it worked anyways?

tnttrx said:
when you cleared data for gmail and it started working correctly, did you leave it excluded from "battery optimization", or it worked anyways?
Click to expand...
Click to collapse
It is not excluded from battery optimization, i.e. it work like it should: gmail sleeps in doze, but notifications are not delayed!

ptblad said:
It is not excluded from battery optimization, i.e. it work like it should: gmail sleeps in doze, but notifications are not delayed!
Click to expand...
Click to collapse
Unfortunately my gmail notifs stopped. Let the phone lay still and flat on desk for a while and sent a mail from my desktop. No notification on phone until I turn on the screen. :crying:
Tried to clear data again, but this didn't help.

Go to settings - battery. Tap the hamburger menu. Select battery optimization. Check if WhatsApp is mentioned in the list of NOT optimized apps. If it is not, add it together with any other app you wish to continue running during doze.
Sent from my Nexus 7 using XDA Premium HD app

ptblad said:
Unfortunately my gmail notifs stopped. Let the phone lay still and flat on desk for a while and sent a mail from my desktop. No notification on phone until I turn on the screen. :crying:
Tried to clear data again, but this didn't help.
Click to expand...
Click to collapse
well, the test needs to be done just as you said. maybe some people are testing without giving the phone enough screen-off time. I will try and see what happens, since I am facing this issue both pre and after last update
EDIT cant find the option to clear data in Settings / Apps / Gmail

Any update on this issue from oneplus

It seems that Viber has some issues with Doze and GCM:
https://developer.android.com/training/monitoring-device-state/doze-standby.html#using_gcm
I am communicating with Viber about this issue via Service Ticket right now.
Unfortunately, they are still asking me to try this or that setting on my phone, and none of those settings are Doze-related.

tnttrx said:
It seems that Viber has some issues with Doze and GCM:
https://developer.android.com/training/monitoring-device-state/doze-standby.html#using_gcm
I am communicating with Viber about this issue via Service Ticket right now.
Unfortunately, they are still asking me to try this or that setting on my phone, and none of those settings are Doze-related.
Click to expand...
Click to collapse
I don't have issue with viber. Go to battery optimisation and remove viber from the list .
Sent from my ONEPLUS A3003 using XDA-Developers mobile app

that's exactly what's not acceptable, as it should use GCM high-priority messages:
https://developer.android.com/training/monitoring-device-state/doze-standby.html#whitelisting-cases
Viber should fix it and use GCM high-priority messages instead of dirty hacks to avoid Doze

Disable Doze
You can try to disable doze with the app called "Disable Doze" :good: in the Play Store, which prevents doze completely without root. I had problems with mail notifications which could not be solved by disabling battery optimizations. With the app it is solved now!

No need for this. On 3.2.6 you can turn off doze in the settings.

several bugs with OOS 4.0

Hi, i updated my phone to OOS 4.0 with clean install 1 month ago.
since then i have several annoying bugs :
- Bluetooth issue : my phone doesn't detect my headphone Plantronics Backbeat pro. it worked perfectly before update
- widget issue : i use a widget for calendar (business calendar) for 3 years. Now this widget disappear randomly... every time i re-add it, it disappears like 2h or 2 days after.
- I don't find a way to put my phone in vibrate mode. before i just reduced volume until it's on vibrate, but now it doesn't reduce until vibrate (minimum is like 10% volume).
The only way i found is to use "do not disturb" mode, but i don't get notification anymore...
- i also have wifi issue (slow wifi, slow play store download), but i think it started before update (even though it comes from the phone and not from my internet).
Does anyone have those problems ? it's really annoying
Thanks in advance

First tip I can give to you is to update immediately to OOS 4.0.2 because this update fixes some bugs that are present on 4.0 (but I never had problems with 4.0).
1. I think this has fixed with 4.0.2
2. I think it's a problem of that app, have you contacted the developer? Do you use Nova Launcher or stock launcher?
3. For now you can't set to silent mode the phone with the volume buttons, OnePlus has changed how the buttons work and for now that problem remains (I don't like it too, but I use the slider, it's here for something right? ). You can set the phone in vibrate mode moving the slider on the upper mode and in the settings activate the vibration
4. That problem was fixed in 4.0.2 update
So update your phone as soon as you can, the update is great

thanks for your answer ! I'll update as soon as possible then and let you know.
I use stock launcher, i'll try to add other widget to see if it comes from that app or all apps.
And about the vibrate mode, that's what i did, i use the slider at top now, but i dont get notification like that... no notification from messenger, no vibration for messenger, no led signal etc etc

I'm on 4.0.2 and have the following bugs:-
-Fingerprint reader is sometimes totally unresponsive, (not even turned on,) after a full night of Doze mode. (Not set to aggressive Doze BTW.) Pressing the power button re-enables it.
-Gmail notification doesn't disappear when you go into the email you've been notified about. It only goes when you go back to the primary inbox or delete the email.
As far as I'm concerned these are minor issues. On the whole, I'm happy with One Plus and don't have any major bugs. :victory:

iron-maiden said:
thanks for your answer ! I'll update as soon as possible then and let you know.
I use stock launcher, i'll try to add other widget to see if it comes from that app or all apps.
And about the vibrate mode, that's what i did, i use the slider at top now, but i dont get notification like that... no notification from messenger, no vibration for messenger, no led signal etc etc
Click to expand...
Click to collapse
Good Try other widget, yes :good:
If you don't receive notification, you have to set the app to don't optimize it in the battery settings, here you have to set to don't optimize all the apps you want notification for (whatsapp, messenger, email...).
Let me know when you've updated the phone :laugh:

iron-maiden said:
And about the vibrate mode, that's what i did, i use the slider at top now, but i dont get notification like that... no notification from messenger, no vibration for messenger, no led signal etc etc
Click to expand...
Click to collapse
Top mode is "silent" and you should be getting notifications in that mode. The middle one is "do not disturb", which blocks most notifications (depending on your settings).
Sent from my OnePlus 3 using Tapatalk

OK i updated, first thing i can say is that the Bluetooth still doesn't work.. it doesn't even detect my headphone.
For the rest i'll see in long term utilization

I downgraded my device to OS 3.2.8 since Nougat (both official OS4 and OS4.02 and LineageOS) has broken bluetooth.
I can connect to my car audio but it barely works. And when I try to use the phone over BT it breaks and I need to reboot OP3. Also I have problems with my bluetooth speaker (JBL Charge2+). It connects to it much slower and sometimes it stops working.
I already complained to OP3, they put me to a remote session, downgraded my phone, I tested it in Marshmallow and saw that it works, then upgraded again to OS4.02 (wasnt working) and then tried LineageOS hoping that custom roms might have it working but it behaved exactly the same.
They told me to wait for next update, but I dont think they will do anything.
Try to submit a report ticket to them. More people bugs them, more chance they will try anything.
Anyway I am already looking for another device. This is second OnePLus device I used and both had software issues. Luckily CyanogenMod was working fine on OP1 back then. Now even the custom roms cant help me.

Places to enable notifications (L29)

I have the L29 version and right out of the box notifications seems to work great on almost all 3rd party apps. That's is certainly not normal for Chinese phones and is very much welcomed.
I do have one app however that I can never get to push notifications "HQ Trivia"
I made sure all notifications were turned on, and I also went into the battery settings and set it to manual and turned everything on in there.
Is there some other place or permissions I need to set to get notifications to work again? (Also tried clearing data, uninstalling app)
This seems to be the only app I have issues with for notifications, just trying to learn the UI so i know where everything is hidden as on my Xiaomi phones there were about 3 different areas you needed to adjust setting in for notifications to work.

Question Some notifications not showing + Google Assistant issue

Hi There,
I'm running the latest available version of Color OS11 on my OP9Pro in China. So it is the stock OS that came with the device - updated for the latest patch etc.
I have a couple of issues that I'm hoping to get some help with or thoughts on how to fix it.
1. Some apps just don't show any notifications. All notifications are allowed and the apps themselves work fine, but I don't get any notifications at all.
2. Google assistant works, but I can't get 'Hey Google' to work, and in the settings for voice match, it 'not available for this language'. I've looked at other forums and posts on this and followed the instructions and changed the language as suggested but it still doesn't work.
3. The phone automatically switches off 'high performance mode'. After manually turning on this setting, it switches this off automatically at some point. Do you know why that would happen? Is it something that happens when the battery dips under 20%?
Thanks, and apologies if some of this has been covered already, but I wasn't able to find a fix to this.
Cheers,
A

achalgurnani said:
Hi There,
I'm running the latest available version of Color OS11 on my OP9Pro in China. So it is the stock OS that came with the device - updated for the latest patch etc.
I have a couple of issues that I'm hoping to get some help with or thoughts on how to fix it.
1. Some apps just don't show any notifications. All notifications are allowed and the apps themselves work fine, but I don't get any notifications at all.
2. Google assistant works, but I can't get 'Hey Google' to work, and in the settings for voice match, it 'not available for this language'. I've looked at other forums and posts on this and followed the instructions and changed the language as suggested but it still doesn't work.
3. The phone automatically switches off 'high performance mode'. After manually turning on this setting, it switches this off automatically at some point. Do you know why that would happen? Is it something that happens when the battery dips under 20%?
Thanks, and apologies if some of this has been covered already, but I wasn't able to find a fix to this.
Cheers,
A
Click to expand...
Click to collapse
I don't have a ton of great answers, but I can commiserate. I've noticed with the latest OTA though that the notifications have been much better. Used to be that Gmail would never tell me when I have a message until I go into the app which defeats the purpose. Now, it gives me notifications in a timely manner.
Something important is to make sure you minimize battery savings in the settings as I think OxygenOS is too overzealous in killing apps. So, I turned off battery optimization to any app I needed notifications from that were acting up: Gmail and calendar were the main ones. Some apps like Facebook gave notifications anyway, so it's really strange as to what apps weren't working and which were.
I'm not sure about the language thing. As for high performance mode, it's likely a battery saving issue. Oneplus really seems to like to throttle things back to save battery (or hide their abysmal battery performance relative to competitors). But I'm not sure on that one.

Thanks! The high performance toggle is indeed linked with battery levels.
I'm using coloros, not oxygen os as I'm in China. So not sure if coloros is doing the same as OoS, but I have disabled battery optimization for the apps that I want notifications for but don't get it.
Even some notifications in Gmail, outlook are delayed which sometimes defeat the purpose. For example, it game me a reminder at 12:45 for my 12:30 meeting... Haha

A missing update could be the culprit if your Reminder notifications aren't coming through. Make sure the app is up to date, and then try Google Reminders again. Clear the app cache data. Clear the cache data for Google Reminders, and then try using the app again.

Thanks, all those apps are up to date, and I'm running the latest version of coloros available for now. hoping that switching to coloros 12 will fix it.
Stupid question - where do I find google reminders.. didn't seem to see it anywhere