I had been using a Zagg glass protector from Best Buy these last few months and naturally I had a very pronounced "Halo" effect. My best friend also has a Note 4 and had been using a Zagg as well though with much, much less halo than I had which I just chalked up to Zagg quality, never thinking it could be the phone. Recently said friend switched to the Bodyguardz Pure+Crown protector that claims to not have a halo since the area that would normally be affected is covered by a black aluminum bezel that has a slight curve. It looked great and I promptly ordered one but upon installation it had about 1/8th inch halo effect. After emailing Bodyguardz and submitting pictures they said no problem and would mail a replacement out however if the problem persisted then it was likely the fault of my screen.
That last part about it being my phone's fault set off a light bulb. Initially when I bought my phone I purchased and exchanged 3 Otterbox defenders because the built in screen protector did not sit right on my phone at all. In the center it was fine but as you got closer to the edge of the screen the gap between the protector and the screen became so large that stylus usage was impossible. After the 3rd Otterbox exchange I just gave up, ripped the protector out and just added the Zagg for protection since impact protection was more important to me than being dust/water resistant. The problems with the Otterbox fit right in with the problems of the Pure Glass so now I'm wondering if it isn't my phone's screen being a bit more convex than it's supposed to be.
The big question is if it is the phone, does anyone have any advice how to go about proving the phone is defective? I can't see it going very well trying to exchange a phone that is 100% functional as long as I don't add any third party accessories.
At this point, Since you've had the phone so long. No.
My fingerprint reader has a nic on it that causes it to fail reading fingerprints. I didn't have time to try to get it replaced the few two months of owning the phone. Finally got around to trying, And they wouldn't take it. Claimed they couldn't prove it wasn't a user caused error. Nor could I prove it was there when I got the phone.
Ok, question to all who have this phone some time now, how bad is the screen quality when it comes to getting scratches in day to day usage. Knowing that there is no Gorilla glass to protect the device it is important for me to know how bad this really is as I don't like to use screen protectors. Gsmarena review of MI5S is a bit scarry "The Mi 5s acquired lots of big scratches on top of its display just in the week we had it for a review. We suggest that you apply a screen protector on it as soon as you take the phone out of its box."
Do you have a similar experiance?
As I only had one Scratch on my phones in the last 10 years, I would say it's no issue
Then again, some 4-5 years ago, no phone had gorilla glass and they also never really got scratches (when I used them). So for me this GorillaGlass is mostly marketing.
I do use some kind of bag or cover for all my phones though and I work in an office environment (no sand or similar comes into my pockets with the phone). I don't use a screenprotector.
I actually really like the very smooth feel of the glass on the Mi 5s, my finger never glided so easily on glass in years.
Gorilla or not - it simply doesn't matter and it's just a marketing. Hardness scale tells true story and even "non-gorilla" smartphones' screens score the same in hardness scale. I've had Redmi 3 previously (also no gorilla) for more than a year without any protectors and guess what? Not a single scratch on screen. Same situation with Mi5s - have it for over a month, no protection, screen is still like new. Keep in mind that even Gorilla Glass 10 () will get scratched by sand - it's physics and no glass will ever become harder than corundum. (sand)
Thank you guys. I wasn't too much concerned about the screen before reading that review on Gsmarena as they didn't give much detail what they were doing with the phone to get scratches so quickly. But it seems to me they must have abused it quite badly to get scratches after just one week of use. I agree that hardness scale is all it matters but on that review they gave the impression like the screen is made of cheese. Great to know the opinion of ordinary users, I'm looking forward to get the phone in my hands now.
I have a S7 Edge which was kept only in cotton pockets, and sustained deep scratches at the middle of the screen within days of purchase. Needless to say I don't carry anything in my pockets but phone, let alone sand particles. Mi5S is now getting the same treatment, and is still scratch free for weeks now. Gorilla glass is a scam.
Hi
While I was waiting for my tempered glass to come, I ended up with a scratched phone. The weird thing is that I was very protective with it, but who knows what went wrong. Anyhow, the scratch is pretty small and on the top left but it is deep enough in order to be seen from a bright wallpaper. Do you have any idea how to hide it as much as possible or any anything else? (Google is a mixed bag of opinions)
Thanks
PS. The tempered glass has yet to arrive. :crying:
PS2. It is pretty damn expensive to change the screen
I ordered a origibnal OP tempered glass protector with my OP3. The quality was pretty crappy as it splitted at the side after 3(!) weeeks. I googled a lot and it seeemed that nillkin.org sells the best screen protectors. I ordered 2 and after a month they arrived from the other end of the world. DON'T BUY that crappy protectors from nillkin.org as they don't fit the screen at all! I'm very upset and they regeret to give me my money back. Nillkin.org betrayed me for nearly 30 bucks!!!
I'm using the phone without screen protector for about a week now and the feeling is just awesome. I don't care about some scratches as for the first time I can see and use the full display size.
I used my HTC One S without protection for about 3 years and it only got 1 noticeable scratch. OP3 got a 2,5D display and infact all screen protectots will be crap. Its sad but its true.
Sand I find is the most common pocket content that's hard enough to scratch gorilla glass things. (most keys and coins won't)
Dear fellow 5T owners. I have had a bit of a saga with getting a glass screen protector fitted. I've been to three o2 stores in the UK that sell the phone and the official oneplus screen protector and at three stores they have stuffed up the screen protectors either with dust/bubbles/hair and i've spent hours trying to find a store that can actually fit one right. Anyone have any advice on anyone in the area who can _actually_ do it without ruining it?
mhisani said:
Dear fellow 5T owners. I have had a bit of a saga with getting a glass screen protector fitted. I've been to three o2 stores in the UK that sell the phone and the official oneplus screen protector and at three stores they have stuffed up the screen protectors either with dust/bubbles/hair and i've spent hours trying to find a store that can actually fit one right. Anyone have any advice on anyone in the area who can _actually_ do it without ruining it?
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Just curious, how much are these places charging/are you spending each time?
This isn't a reply that will answer your question as such, but I've had a bit of a saga with screen protection generally. I've finally (possibly) settled with am Invisible Shield high quality plastic film screen protector, as I just wasn't happy with glass ones. For me, yes they sound good in theory and look nice, but the highly reflective surface and loss of the beauty of the AMOLED screen put me off them. Not to mention the rainbow effect I had.
So my reason to respond really was just to throw it out there, have you considered a non glass protector? As I applied mine myself (a wet installation) in my bathroom full of steam from the hot shower and it's applied perfectly. It is even compatible with my case, though this was a cheaper case comparable to the Spigen Rugged Armour case, but unfortunately with that one it started to lift up at the edges a bit.
I am SO tempted just to go 'naked' though though I do like having this extra protection. My previous phone was the Galaxy S8 which only had 1 small light scratch from my cat walking on it, other than that I treat it well and I didn't feel the need for a screen protector.
Apologies again for not actually assisting with your question, though wanted to discuss the topic at the very least...
Looks like there is a plastic strip around the screen before the aluminium bezel as mine after just 2 days with a case has fine scratches already be careful peeps will annoy some.
r8dooo said:
Looks like there is a plastic strip around the screen before the aluminium bezel as mine after just 2 days with a case has fine scratches already be careful peeps will annoy some.
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I was supposed to create a thread regarding this but yes, I can confirm my P20 got scratched on the plastic strip surrounding the the screen as well!!! It is annoying!! why the heck did they use glossy plastic instead of the matte (like on the iPhone X)!!!! Mine actually was covered with case since day 1 but the friction on the case caused this!
SO.... ANYTHING THE TOUCHES THE PLASTIC WILL CAUSE IT TO GET SCRATCHED. PERIOD. Screw Huawei!
I just noticed that, the plastic is pretty thick, about 1mm, and I though it was a curve glass that run right down to the metal, also do note the metal around the back camera is also very easy to get scratched.
ijuanp03 said:
I was supposed to create a thread regarding this but yes, I can confirm my P20 got scratched on the plastic strip surrounding the the screen as well!!! It is annoying!! why the heck did they use glossy plastic instead of the matte (like on the iPhone X)!!!! Mine actually was covered with case since day 1 but the friction on the case caused this!
SO.... ANYTHING THE TOUCHES THE PLASTIC WILL CAUSE IT TO GET SCRATCHED. PERIOD. Screw Huawei!
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I have issue with p20 after a week use with fulltime case on. Very poor quality build.
oh well, I just have to live with the scratches. I'm just pissed that Huawei overlooked this issue when they did their QA.
Same here. Very bad quality. Shame on you, Huawei.
I have the issue of the back panel getting really scratched uo even with a case on permanently
Yep. I got the same issue. Damn it. I've been carefull with the phone all the time. It is perfect except that area u mentioned.
that's just stupid for a 700 USD phone.
Can anyone share a screenshot of these scratches you guys are talking about? I've had mine for about 3 weeks now (factory case+screen protector on) and don't see these scratches.
Some pics
any fix for this? at least to make the scratches less visible? damn piss me off.
I got Huawei P20 Pro and after 5 min of use it already has scratches on back glass. Sony XPERIA XZ2 Premium after a month without any case still doesn't have scratches on back glass. Bad quality for this price. Very disapointed. **** quality.
come on guys, it cant be that bad. I saw a ton of 2nd hand p20s and none of them had those scratches.. I had p9, p10, mate 9 .. and never had any issues. I am planing to buy regular p20, but you are getting me worried
I don't have any scratches... What are you doing with these phones??!! Scratches cannot comes by itself
I can confirm the same issue. I dont know why they decided to use plastic. I owned m2 m3 and now i own mediapad m5 and they all are with metal body with no signs of scratches in normal use. I'm too quite disappointed. Its weird build quality to be worse than their tablets for such high price. Otherwise i like the phone very much. The back is quite sensitive to scratches. I have one already even I've never use it without case. But it's very cool and beautiful with glass back. Can someone with mate 10 pro can confirm if the build quality is better or the same.
I think the P10 has the same "flaw" but I never had any issues with it.
edit: I bought a new p20, used the huawei case that comes in the box from the day 1..and yes.. I can already (after a week or so) see some scratches around the screen. nothing major though.. you have to go outside and keep tilting the phone from one side to another to be able to notice it.
I think they're factory scratched
Hello! Im from Chile, I have this phone since a couple of weeks now and yes, I can confirm that it has this exact same issue.
I'm a maniac when it comes to phone care, I've been using mine with the silicone case included since day 1, in fact I still haven't removed the back protective film, I think those scratches appear because of the friction caused when you put on the case and take it off a couple of times. The other day, I had to swap SIM cards a couple of times and noticed those ugly scratches, thought it was dirty but nope, it's a bummer for a premium flagship device, bad idea to use black, glossy and cheap plastic on the bezel.
Well... I guess we will have to live with it, because changing the whole LCD panel is not cheap nor easy, it's not worth the hassle.