Develop Bugs

Weird NOISE/crackling during call - DESIRE HD - HELPPP

Hello , i recently bought the Desire HD, and havent been experiencing any problems with it except of one quite annoying.
When im in a call, either outgoing or incoming, the speaker makes a weird crackling noise.
This happens always, and happens on both the phones speaker, and loud speaker (depending on which is selected during call), and headphones(when connected). Ive searched the forum, and some people have been experiencing a sort of problem, but not on the same device.
any help is very much appreciated thank you

I can verify that I'm experiencing the same with my Desire HD.

We discussed this issue already in the german "Android-Hilfe"-Forum. This buzzing, crackling noise seems to affect a small number of desire HD's. Mine was affected too. All the devices have been changed on warranty with no costs for the customer in germany. No matter from which provider they were bought.
Edit: BTW: Wrong Forum, I think. Could an Admin move this thread please?

Thanks for the quick replies guys, appreciate it

Hi All,
My Desire HD has started doing this today too! Really gutted. What has HTC UK support been like this on it? Replacement or repair, and how quick? I dont want to be without a phone long! Is this a widely recognised problem, apart from this thread I dont see much on it. Im wondering if the buzz comes from a loose LED flash cover vibrating caused by the speaker?
Thanks very much

I have the same and I thought it is the proximity sensor opening and closing.
Are you guys sending it back for replacement or are you going to live with it?

i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated

mohamedgam said:
i have the same problem it sounds like the earpice is short circuiting for 1/10 second
i dont know is it a general problem or only limitted to our handsets
and if we update the radio version is it going to disappear or not
any help is appreciated
Click to expand...
Click to collapse
I sent 2 support cases to HTC at the same time. The one was for tjis issue and the other for something else. The other one was answered next day but for that one, not a word. Does this tell you something?

didnt understand you sir.

mohamedgam said:
didnt understand you sir.
Click to expand...
Click to collapse
I say that: I contacted HTC support in regards to this but haven't received a reply. But, I have received replys for other cases. And this doesn't sound good.

i have the same issue

Issue with noise
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.

MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
Whatever you decide, contact HTC so that they know and work on the problem. As I said, I contacted them but never received a reply which means that they are aware and have no solution.

MikeinCambs said:
I recently replaced my DHD due to a similar issue. I found if my hand palm was making contact at all with the SIM.SD Card cover, ie the antenna I would get an extremely high pitch feedback sound. Also if phone was on charge the crackle sound was audible.
Orange were great and replaced the original handset straight away at no cost but the replacement also appears to have the same issue. For the moment I'm considering contacting HTC direct but i'm not sure as otherwise I love the phone, and truly believe it is the best on the market.
I think the issue might be resolved if i get a outer protective cover so I'm going to try that first, and not use the device while on charge.
Would be good to know if others have had these experiences.
Click to expand...
Click to collapse
That must be a different issue. I hear that noise via BT headset when I don't even touch the phone. I believe it's due to the sound frequency change during a call and the low quality speaker cannot handle. It's like using a high wattage amplifier on a low quality speaker and expect to hear deep bass sound. I guess you all know the result of such sound.

I'm also experiencing this problem. Sent the phone in and got it back but the problem is still there. They changed the motherboard and the loudspeaker but that obviously didn't fix the problem. So now I probably have to send it back again.

i just hope this problem can be fixed with software..

hi all,
in my case occasionally during call's even whit sound volume low a ear the person talking with " extremely high pitch feedback sound".
It's a very good phone but that problem is starting to annoying me.
i allready send a email to htc portugal and their response was to send the equipment to the repair center
in you opion what should i do? send to repair?
Thanks

Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...

Originally posted by iopy Have you tried enabling the SRS improvement? It can be done in the music player. It made the crackling sound during calls in my device disappear...
Click to expand...
Click to collapse
I will try this and post back...
What I'm experiencing, when I'm on hold with my service provider (Vodafone AU) I can hear the normal on hold music then at random intervals just for a half a second or so the music cuts and there's an annoying crackle noise. Sometimes there is no noise for a while then there can all of a sudden there can that crackle noise every few seconds. Like another person has said for me if I change to loudspeaker it still does the crackle noises and turning the volume down doesn't help. I've tried taking my hand off the phone but it still happens. I have noticed a few times the reception bars icon, drop a bar or gain a bar when this noise happens so maybe there's a link?!? By the way I'm running LeeDroid 1.4.1 (wich is based on HTC's 1.72.405.3 ROM). Also I'm running the Jan 17th Radio version: 12.39.60.19U_26.06.04.06_M.

Right. This could well sound daft but try it anyway! Someone on another forum said it worked for him (her?) and it worked for me with a Nokia E71. The speaker was 'crackling' so I did the usual googling. The answer was, for me, to suck really hard on the speaker a couple of times. Basically the diaphragm gets put out of place and the 'sucking' gets it back.
Try it and see! Though it won't fix the 'feedback-type' noises I'd guess but I find most of those are specific to a particular call. Either call back, or get them to call you back, and all is well.
HTH
Dave

Weird sound (everyone should report).Google page to report the issue

Hi guys,
If anyone can check for me.Please go to settings>sound>system>and enable touch sounds. Then just hit the back button.You can hear the "click" sound from the speaker or the headphones.After milliseconds you can hear and a "clack" sound from speaker or the headphones?Please do the test for me because i think i have defective device.
edit: page with the issue
http://code.google.com/p/android/issues/detail?id=22307
Thanks a lot

Are you sure you are just not hearing the phone vibrate first? That what it sounds like to me.

El Daddy said:
Are you sure you are just not hearing the phone vibrate first? That what it sounds like to me.
Click to expand...
Click to collapse
Go somewhere very silent.Its not the vibration.I can "hear" the vibration and lets say at the same time the "click" and after milliseconds the "clack"

I just hear the vibration and then the sound.

El Daddy said:
I just hear the vibration and then the sound.
Click to expand...
Click to collapse
OK thanks a lot.So looks problem with the speaker of the device
Sent from my Galaxy Nexus using Tapatalk

I bought two galaxy nexus units from unlocked-mobiles. They both do the clack sound, one just much louder than the other .
I can only hear it if I put my ear right beside the speaker with one unit but with the other unit, it's quite loud. I can clearly hear it from arm's length with this second unit.
If I plug in my headphones, I can barely hear the clack sound from both units. Therefore I think the clack sound is either part of "click" sound file or it's just the speaker terminating the "click" sound file. If you can hear it loudly, you either have a defective speaker or low quality headphones. Either way, it's annoying to hear on the one unit whose external speaker "clacks" loudly.
Samsung's quality control is pretty disappointing. The unit that "clacks" loudly has already suffered from the "sleep of death" twice, and I've only had these phones for 24 hours! I'm all the way in Canada and so it's a pain to mail the defective unit back to the UK.

mdh007 said:
I bought two galaxy nexus units from unlocked-mobiles. They both do the clack sound, one just much louder than the other .
I can only hear it if I put my ear right beside the speaker with one unit but with the other unit, it's quite loud. I can clearly hear it from arm's length with this second unit.
If I plug in my headphones, I can barely hear the clack sound from both units. Therefore I think the clack sound is either part of "click" sound file or it's just the speaker terminating the "click" sound file. If you can hear it loudly, you either have a defective speaker or low quality headphones. Either way, it's annoying to hear on the one unit whose external speaker "clacks" loudly.
Samsung's quality control is pretty disappointing. The unit that "clacks" loudly has already suffered from the "sleep of death" twice, and I've only had these phones for 24 hours! I'm all the way in Canada and so it's a pain to mail the defective unit back to the UK.
Click to expand...
Click to collapse
Thanks a lot for the feedback.Both doing the same clack ****??So its not only me.By the way earphones are apple earphones,so its not low quality.I think that we may have more devices with click-clack!!!Guys check your devices.I ll call today, the reseller (expansys France) and I ll ask replacement because I have the device for just 6 days.
I ll post feedback later
Sent from my Galaxy Nexus using Tapatalk

Ι hear that sound too but its barely noticeable...come on guys give us more feedback

DJTaurus said:
Ι hear that sound too but its barely noticeable...come on guys give us more feedback
Click to expand...
Click to collapse
Expansys opened a case for replacement or service.I also called samsung and waiting their feedback during the day
Update:
Result. EVERYONE has this sound "clack". Just spoke with Samsung and this is how speaker works.No reason to worry.
Case closed

afilopou said:
Expansys opened a case for replacement or service.I also called samsung and waiting their feedback during the day
Update:
Result. EVERYONE has this sound "clack". Just spoke with Samsung and this is how speaker works.No reason to worry.
Case closed
Click to expand...
Click to collapse
I definitely have it.. any fix mentioned?
Sent from my Galaxy Nexus using xda premium

ChongoDroid said:
I definitely have it.. any fix mentioned?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
They mentioned no fix.They said this is how speaker works BUT i asked supercurio for this issue (he doesnt have the device, he just read the thread) and here the answer
"Looks like pop-in and pop-out.
Means through hardware design or sound driver design are not very good for this codec."

I wouldn't say case closed.
With one of my devices, it's hardly noticeable (which is the way it supposed to be) so I don't mind at all. With the other I can clearly hear it from arm's length so it's a problem.

mdh007 said:
I wouldn't say case closed.
With one of my devices, it's hardly noticeable (which is the way it supposed to be) so I don't mind at all. With the other I can clearly hear it from arm's length so it's a problem.
Click to expand...
Click to collapse
Obviously.Case closed goes for my case .Its not so loud.But in your case you must ask for replacement. The think is that everybody has it (other lower and other louder) and google/samsung must look at it.Maybe the solution is "simple" as supercurio quote (codec) or harder (bad hardware).If the problem (yes its a problem, i had sgs1,htc desire hd,nexus s, sgs2 and none of them has this issue and believe me from day one i check for pixels, speaker quality etc etc) is hardware then google/samsung you have a problem

Hello guys this is also my fault if we want to call it, but on a page of code.google there is a page to know the problem at the big G.
Who has this problem can visit this page and present it.
Bye

lordarus said:
Hello guys this is also my fault if we want to call it, but on a page of code.google there is a page to know the problem at the big G.
Who has this problem can visit this page and present it.
Bye
Click to expand...
Click to collapse
You have this issue?
Also in which page can report it?I am a daily user but i can report it
Regards

afilopou said:
You have this issue?
Also in which page can report it?I am a daily user but i can report it
Regards
Click to expand...
Click to collapse
here is the case:
http://code.google.com/p/android/issues/detail?id=22307

Yes i have this issue, thanks for the page wollyka i forgot it for posting.

All I hear is the sound it's supposed to make, nothing after. I turned off vibration and held it right to my hear and tried loads of times... all I hear is the single touch sound!

They're called Touch Sounds, its a feature, and you disable them under the sound settings.
Settings>Sound> uncheck Touch sounds.
This isn't a new feature either...

Either:
a) I'm just lucky because I don't have it; or
b) You guys are incredibly stupid and don't realise that the first sound you can hear is the vibrate and the second is the touch sound which you turned on

Ear speaker

Hello,
I buy a new Nexus 5X and I already request a new one to change this one.
After a weak or less of use the Ear Speaker starts to crackling very badly even with the sound at 50%. I almost don't understand what the other person is saying.
This is a normal issue for this phone? Because another one comes on the way but will happen the same?
Thank's.

__GOLD_ said:
Hello,
I buy a new Nexus 5X and I already request a new one to change this one.
After a weak or less of use the Ear Speaker starts to crackling very badly even with the sound at 50%. I almost don't understand what the other person is saying.
This is a normal issue for this phone? Because another one comes on the way but will happen the same?
Thank's.
Click to expand...
Click to collapse
This is not a normal issue at least in my experience, I can almost always hear people very clearly the only exception to this is me or the person I am talking to is in a very windy place. Most likely just a faulty hardware issue. Best of luck with your replacement !

Noisy vibration motor

Received my OP3 yesterday and immediately i noticed the vibration motor is kind of weak / noisy.
It makes some kind of rattling noise. Im not sure if this is normal or a defective unit so i was wondering if more people having the same issue.
Thanks :good:

Yeah, same here. It may have to do with the vibration intensity which may be set a bit high in OOS 3.1.2. But it's just my guess. You could try a ROM with a modifiable vibration intensity and see what the results are then.
Sent from my ONEPLUS A3003 using XDA-Developers mobile app

DonJuan89 said:
Yeah, same here. It may have to do with the vibration intensity which may be set a bit high in OOS 3.1.2. But it's just my guess. You could try a ROM with a modifiable vibration intensity and see what the results are then.
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Click to expand...
Click to collapse
Just seen the android authority review they state it as " Sub-par vibration motor ". I agree.

Somewhat agree, feel's very much like the same motor used in the opo. I don't actually mind it to be honest, phone may be silenced but instill can just about hear it when a notification comes in..

Yeah its not that much of a big deal, but im used to strong vibration motors i think i just have to get used to it
But it feels a little bit cheap on such a high end build

My S7E haptic feedback motor is strong but very muted/quiet. When I got my OP3 I immediately thought it was broken. It really disturbs me at the moment amd I hope I get used to it or find info about some units being defective so I can send it back for fixing.

Same here. But I had the side affect of knowing this behavior from my opo.
On my note 4 it was Better in terms of vibration intensity. The opo 3 is louder but generates less vibration. It feels and sounds cheap. Although I have to admit that for me it's not that big of a deal since I have my phone on the desk all the time and vibration for me is just a quieter way of informing me rather than having the sound on...
Gesendet von meinem ONEPLUS A3003 mit Tapatalk

zat0x said:
Received my OP3 yesterday and immediately i noticed the vibration motor is kind of weak / noisy.
It makes some kind of rattling noise. Im not sure if this is normal or a defective unit so i was wondering if more people having the same issue.
Thanks :good:
Click to expand...
Click to collapse
I have the same issue. In fact it wasn't like this before. I like to set a very light vibration when I type and I've just noticed a hiss noise each time I press a button/key. I use OP 3 for a week and it definitely wasn't like this before this moment. It may be related to recent update I've got yesterday (but this seems unlikely), or the engine isn't so good than I thought. Anyway that's a bit disappointing. Is your vibration hissing too? I can hear it even at the lowest settings when the vibration barely noticeable but the noise is still present. Sounds very cheap, even my $100 Jiayu sounded better.

Mine feels the same, too rattly.
Do you think there are a few defective unites around or is it the same on all OP3's and a bunch of us are more sensitive to it than the rest?
I did take mine to the service center where they said that if the vibration motor was defective in any way, it would just not work at all and mine apparently has no issues.

mines noisy and kinda weak as well but i arranged with it just fine

I have the same issue too. The phone makes a rattling noise while vibrating and it is annoying!!

Ask for a replacement!!

I have this vibration issue too, but it occured after some weeks, not at day 1.
I did a service request, described the issue and sent it in.
After some days my OP3 came back, protocol said "no service needed, all test went fine".
Funny thing, the vibration issue was gone.
The next morning it was back again and now I'm in forum right now, looking for a solution...

Oh man, they used the same cheap and rattly vibration motor they used on the One, not the good one from 2. I just realized.

Water drop sound, normal?

Hi guys! I recently bought my Oneplus 5t. To make sure everything is okay I had a question.
My Oneplus 5t is working very well, I really like it a lot. I only discovered one thing. When using vibration when the speaker is on you hear besides from the normal vibration sound another very little sound. Now this sound is not that bad, and you might not even hear it. But i was wondering if this is a normal sound.
Fot instance when you unlock the phone. When unlocking you hear a little unlock sound. After this sound the speaker will be on for around 1 or 2 seconds. You'll hear almost nothing, but when placing your ear against the speaker you hear a little static sound. This is normal and on ervery phone, and goes away after a couple of seconds. This is because for your speaker to work you''l need some eletricity going trough it. Again, you almost don't hear this and it's very normal.
When this sound is on and you press for instance the home bottom. The phone will vibrate, if you do this a couple of times fast after unlocking, when the speaker is still on, you''ll hear that little sound I was talking about before. After a couple of seconds, when the speaker is compelety turned off, you don't hear the sound anymore when virbating.
So my conclusion is that it's probably the phone vibrating when the speaker is on, and this (due to how the phone is made) makes a little rosonance with the speaker. I knot for a fact that they moved the vibration motor on the 5t to the bottom off the phone, so it's next to the speaker. Again it's almost no sound and you'll only notice it if you're very carefull. I just wanted to check if my conclusion is right and there is no problem with the phone itself.
In the following video I demonstrate te problem. I will play some music and then let the phone vibrate. From second 2 to 5 you'll hear the 'water drop' sound. The speaker is now still on because it takes some time for the speaker to totaly 'rest' (again this is normal and on every single phone with a speaker). After second 5 the speaker turns totaly off however, and now you'll hear no more water drup sound.
https://www.youtube.com/watch?v=Zi8mvO5qNYo
I've also contacted Oneplus Support wirh the video. They said that their devices had it too and that it was a normal sound. What do you guys thinks?

Read here:
https://forum.xda-developers.com/oneplus-5t/help/strange-vibration-noise-t3710431
And here:
https://forums.oneplus.net/threads/vibration-on-the-5t.695633/
In my eyes OnePlus has done some sh** with this. Same like the "upside down" screen in OnePlus5.
Edit: don't get me wrong. I love the 5T and I cannot think of using another smartphone. But I know oneplus and they will say:"It's normal behavior Blabla"

Baldesarra said:
Read here:
https://forum.xda-developers.com/oneplus-5t/help/strange-vibration-noise-t3710431
And here:
https://forums.oneplus.net/threads/vibration-on-the-5t.695633/
In my eyes OnePlus has done some sh** with this. Same like the "upside down" screen in OnePlus5.
Click to expand...
Click to collapse
Thanks for the reply man!
I've seen both treads (made the OnePlus one myself haha). Also got answer from the technical support of OnePlus who analysed my video more times and told me they noticed the sound but it's normal and in their phones too.
I agree that they did not totally think this one through. The vibration motor is just to close to the speaker.. They should have put in the same location as the 5.
But well I guess it's just getting used to. Many people don't ever noticed it I guess, for instance, when you turn on 'sound on tap' you can't even hear it, and it sounds pretty normal if you don't know better.
I'm glad that it's not a hardware malfunction, but it's some getting used to. Further than that, it's an truly amazing phone..

floristevito said:
Thanks for the reply man!
I've seen both treads (made the OnePlus one myself haha). Also got answer from the technical support of OnePlus who analysed my video more times and told me they noticed the sound but it's normal and in their phones too.
I agree that they did not totally think this one through. The vibration motor is just to close to the speaker.. They should have put in the same location as the 5.
But well I guess it's just getting used to. Many people don't ever noticed it I guess, for instance, when you turn on 'sound on tap' you can't even hear it, and it sounds pretty normal if you don't know better.
I'm glad that it's not a hardware malfunction, but it's some getting used to. Further than that, it's an truly amazing phone..
Click to expand...
Click to collapse
It's your post on OnePlus? Haha didn't knew that
Yeah you're right, this phone is amazing. Hopefully we get used to it and we won't notice it anymore.
At first I thought it was an issue with only my phone. I was going crazy haha

Baldesarra said:
It's your post on OnePlus? Haha didn't knew that
Yeah you're right, this phone is amazing. Hopefully we get used to it and we won't notice it anymore.
At first I thought it was an issue with only my phone. I was going crazy haha
Click to expand...
Click to collapse
Yeah same man.. I was afraid I had to get it in for repair..
I think many people don't realize it because it's so little? I mean when you do notice it and you're like us (worried if you're new phone might be broken) you'll know. But otherwise the sound is pretty normal I guess?
Glad that it's okay