Im having an issue with Sync3 not allowing android auto to work on it. i say not allowing because it works for 2 seconds then the apps crashes and restarts on both the phone and the head unit. I've tried this with different android phones with the same result and the Ford dealer REFUSES to replace the head unit.
I have an LG v10 and a 2017 Fusion SE with the tech package witch includes Sync3. i've tried a Galaxy s7 and s6 and they dont work.
worst part is I tried my phone in another 2017 Fusion and Android Auto work perfectly. Also, Sync3 is supposed to have the option for Apple Car Play which is not available in my car but is available in other Fusions for some reason. Even knowing this the dealer still won't budge on replacement.
Has anyone have a similar experience or other issues with Sync3?
Sent from my LG-H901 using XDA-Developers mobile app
quick update. the dealer finally took the car back and reinstalled the firmware on the radio. unfortunately Im still having the same issue woth my phone. However, it does work with my friend's Galaxy s7 now.
with that said. i tried doing a factory reset to my phone and still no change.
my question now is what settings on the V10 would I need to fix to make this work?
Sent from my LG-H901 using XDA-Developers mobile app
You can't, yet. First Ford said the Sync 3 units (at least in the '16 f150) would have the update for Android Auto by August 31st, 2016. They blew that deadline and eventually said "by the end of the year." The update is called "Sync 3 2.0", I'm sitting on Sync 3 1.1. I'll try to remember to post back here when the update eventually is promulgated by Ford. Basically, you connect your car to wifi either tethered to your phone or at your home or work wifi or whatever other wifi, and enable automatic system updates.
I have a Ford Everest 2017 with SYNC 3 ver 2.0, but have the same problem with Android Auto, but I've only tried a couple of Android phones which are a bit older - Samsung Galaxy S4 and Sony Xperia (Android versions 5.0 and 5.1) ... Apple Carplay works perfectly though, but the Maps app of Apple is not that good for navigation, especially here in the Philippines (POI's are limited)
Hi
Who have update for Sync3 ?
Please send me link for this
vinc
I have a 2016 F150 and just upgraded my Sync 1.0 to Sync 2.2 last night. My LG V10 does the same thing. Plug it into one of the usb jacks and android auto loads on the phone, then the sync 3 screen changes to android auto for just a second or two then back to normal sync. The phone stays on android auto, but none of the features are available through sync. It worka flawlessly with my LG G5 though....I did a factory reset on my V10 hoping it would help, but it didn't. I may try to reinstall the Sync 2.2 update and see if that helps, but I have read enough online to think it won't really matter, its a issue with the phone.
jtemple42000 said:
I have a 2016 F150 and just upgraded my Sync 1.0 to Sync 2.2 last night. My LG V10 does the same thing. Plug it into one of the usb jacks and android auto loads on the phone, then the sync 3 screen changes to android auto for just a second or two then back to normal sync. The phone stays on android auto, but none of the features are available through sync. It worka flawlessly with my LG G5 though....I did a factory reset on my V10 hoping it would help, but it didn't. I may try to reinstall the Sync 2.2 update and see if that helps, but I have read enough online to think it won't really matter, its a issue with the phone.
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Where did you find the update? Mine isn't showing on wifi. I'm dying for this update, I have a 2016 f150.
AFAIK Ford hasn't fully implemented Android Auto in Sync 3, I work in car audio and that's a fairly sore subject for most customers with the Sync 3 system. Ford made claims that Sync 3 would support AA but failed to deliver, so far it looks liked they have failed miserably with the roll out.
I have a 2017 Ford Escape Titanium with Sync 3, had problems with Android Auto and learned from the right tech support person at Ford that if your USB cable is a piece of crap or worn out that Android Auto can't make the proper communication connection, replaced with a better quality usb cable and Android Auto now works great
I had a 2016 Ford Fusion and a Samsung Galaxy S5. I think it was SYNC, not SYNC 3. Then I got a Ford Fusion 2017 with SYNC 3 and Android Auto. Did not like the interface our how it all worked together. I had to use a cable for maps, but that was the worst of it. Audio (music, maps, phone) all worked. Then I got the Samsung Galaxy S8+ and nothing seems to work. The contacts appear briefly, but when I search them they disappear, and when I go to use the phone SYNC 3 tells me that it's downloading the contact list and I have to wait (it never downloads it). Since the S5 had worked, I assumed the issue was with the S8+, but I'm not 100% certain. When I try to disable Bluetooth on SYNC 3, it will not turn off. Nor will it delete the phone or even disconnect it. Even doing a master reset from the menu doesn't work. The only way I was able to delete the phone was to do a master reset using the skip button and radio on/off/volume button. My music playlists also do not show up. When I connect the phone to the USB port, Android Auto lets me play music from my phone, view my contacts, send text messages and use maps, but if I make a call there is no audio or mic function. This is getting beyond frustrating since I use the hands-free calling function extensively. I did not spend all this money for a car and a phone, and not have this functionality. The worse part is Sprint (my carrier) tells me it's a Samsung issue. Samsung wants to try all these troubleshooting steps and will ultimately blame Ford (even though a Google search will show the Galaxy S8 series has Bluetooth issues). Ford will point their finger at Samsung. I am hoping someone has had similar issues and found a resolution. I don't know if I can wait for updates that don't appear!
Update: Had car BT reflashed, did a factory reset on phone. Not sure, but I think the factory reset worked until I restored my apps, contacts and data (not settings). When I plug in the USB cable, I can make calls using hands-free, but I need to change the settings from BT to Speaker Phone. Then, all voice stuff comes through the phone (Google Maps and phone). But without the USB cable, the contacts load and then disappear. If I try to make a call, SYNC 3 tells me contacts are being downloaded. I tried another S8+ phone in the car and it worked. I tried my phone in another car and it did not work. But everytime I conclude it's the phone, something ends up making me think it's just a setting somewhere or it's SYNC.
mrosenth said:
I had a 2016 Ford Fusion and a Samsung Galaxy S5. I think it was SYNC, not SYNC 3. Then I got a Ford Fusion 2017 with SYNC 3 and Android Auto. Did not like the interface our how it all worked together. I had to use a cable for maps, but that was the worst of it. Audio (music, maps, phone) all worked. Then I got the Samsung Galaxy S8+ and nothing seems to work. The contacts appear briefly, but when I search them they disappear, and when I go to use the phone SYNC 3 tells me that it's downloading the contact list and I have to wait (it never downloads it). Since the S5 had worked, I assumed the issue was with the S8+, but I'm not 100% certain. When I try to disable Bluetooth on SYNC 3, it will not turn off. Nor will it delete the phone or even disconnect it. Even doing a master reset from the menu doesn't work. The only way I was able to delete the phone was to do a master reset using the skip button and radio on/off/volume button. My music playlists also do not show up. When I connect the phone to the USB port, Android Auto lets me play music from my phone, view my contacts, send text messages and use maps, but if I make a call there is no audio or mic function. This is getting beyond frustrating since I use the hands-free calling function extensively. I did not spend all this money for a car and a phone, and not have this functionality. The worse part is Sprint (my carrier) tells me it's a Samsung issue. Samsung wants to try all these troubleshooting steps and will ultimately blame Ford (even though a Google search will show the Galaxy S8 series has Bluetooth issues). Ford will point their finger at Samsung. I am hoping someone has had similar issues and found a resolution. I don't know if I can wait for updates that don't appear!
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Click to collapse
I have a Ford Fusion 17' w/Sync 3 as well. I have a Pixel XL with 7.1.2 and I did have some issues with the contacts not downloading as well. What I did is made sure Android auto had all the permissions on in the phone settings. That cured it for me. Not sure if that will fix any of your other issues but have had no issues once I granted AA all the permissions.
Hope that helps. Good luck.
sassmk2 said:
I have a Ford Fusion 17' w/Sync 3 as well. I have a Pixel XL with 7.1.2 and I did have some issues with the contacts not downloading as well. What I did is made sure Android auto had all the permissions on in the phone settings. That cured it for me. Not sure if that will fix any of your other issues but have had no issues once I granted AA all the permissions.
Hope that helps. Good luck.
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Click to collapse
Didn't help, but thanks for trying. All permissions were already enabled. In case you didn't see this....
Update (7/7/2017): Yesterday I went back to my Ford dealer and tried my phone in another 2017 Ford Fusion with SYNC 3. It had the same issue. I then tried conneceting the sales reps iPhone with my car and it worked correctly. Coincidentally, the manager just upgraded his phone to a Galaxy S8. I checked the OS and patch levels and they were the same as my phone, so I attempted to sync his phone with my car. And....it worked perfecctly the first time. Contacts downloaded and I was able to make a call from the car. So the issue MUST be with my phone. I then backed up my phone using the Samsung backup program I recently downloaded to my PC. It basically creates a complete backup of the phone. Once done, I reset my phone to factory defaults and, after the initial setup bs, created a single contact on my phone. I did a sync, which apparently worked and did not disappear. I was also able to call using my car. I restored my phone and, of course, it stopped working correctly and I can no longer make calls through my car. The issue must be some app affecting the contacts and/or bluetooth operation, but I cannot find it. While I have a bunch of apps, I don't have anything that would cause this behavior, and the same apps are on my S8+ that were on my S5 which worked.*
USB cable perhaps
I, too, am having connecting my LG G5 to Sync 3. I recently updated from v1.0 to v2.2 so I've never had Android Auto before, but now it's an option. Similarly, when I connect the phone it promisingly connects and shows notifications and other options on the Sync screen for a while. When I attempt to do something by tapping on a button on the Sync screen it immediately crashes and goes back to the normal Sync screen as you'd see when starting the car. Based on what I've read, it doesn't seem like there's much homogeneity between all our problems.
I've never been a fan of the "it's the cable" excuse. Other than loose connections or the heads not fitting firmly in the phone's port, how does a cable affect data transfer? I mean, they're not high-wattage cables so impedance shouldn't be an issue, right? I ultimately wonder if it comes down to the individual phone and its interaction with handling the app. If that's the case, then those that are having issues are boned.
I've been struggling with this same issue until about 5 minutes ago. Tried all sorts of stuff, but the fix... Using the cable that came with my phone rather than a 3rd party cable. So lame, but maybe it's worth a try for the rest of you.
My AA works fine in my mustang which has v2.0. I tried it in my explorer with v2.2 and I’m having the same issue with it bombing out after 2 seconds. Tried it on a rental with version 2.2 and it bombed out on that. Go to v2.0 and it will work.
sassmk2 said:
I have a Ford Fusion 17' w/Sync 3 as well. I have a Pixel XL with 7.1.2 and I did have some issues with the contacts not downloading as well. What I did is made sure Android auto had all the permissions on in the phone settings. That cured it for me. Not sure if that will fix any of your other issues but have had no issues once I granted AA all the permissions.
Hope that helps. Good luck.
Click to expand...
Click to collapse
No such luck. I have no idea why it hasn't work. I hate the thought of swapping out my phone for another S8+ and having to redo all my stuff...again. Last time, I backed up the phone and did a factory reset. I think it may have worked until I restored my data/apps (I left out the settings). What's odd is that if I'm on the phone before I get in the car, the call goes through the car once I'm in, but the caller info is missing from the car display - only the number is shown. But the car won't hang up the call, that has to be done on the phone. Then the stereo won't work.
mrosenth said:
No such luck. I have no idea why it hasn't work. I hate the thought of swapping out my phone for another S8+ and having to redo all my stuff...again. Last time, I backed up the phone and did a factory reset. I think it may have worked until I restored my data/apps (I left out the settings). What's odd is that if I'm on the phone before I get in the car, the call goes through the car once I'm in, but the caller info is missing from the car display - only the number is shown. But the car won't hang up the call, that has to be done on the phone. Then the stereo won't work.
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Click to collapse
Pretty strange, I have not had any of those issues you're describing. Google did push an update to AA and now the picture of contacts are like the whole display which make them look really crappy. IMO. The contacts do download properly now though. When I make calls it all works correctly, ending and answering calls. I have not tried having my phone connect to my car when I am on a call though. So that I would have to check on. I will get back to you on that.
17 Ford Fusion
sassmk2 said:
I have a Ford Fusion 17' w/Sync 3 as well. I have a Pixel XL with 7.1.2 and I did have some issues with the contacts not downloading as well. What I did is made sure Android auto had all the permissions on in the phone settings. That cured it for me. Not sure if that will fix any of your other issues but have had no issues once I granted AA all the permissions.
Hope that helps. Good luck.
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Click to collapse
Hi can you tell me what USB cable you purchased to sync your Pixel 2 xl? Thanks
dthomas10 said:
Hi can you tell me what USB cable you purchased to sync your Pixel 2 xl? Thanks
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I have the OG Pixel XL, and just the cable that came with the phone when I bought it.
I had this same issue and what fiexed it for me was to use a shorter USB cable. The one that did not work was 6 feet long and the one that works now every time is 3 feet.
This issue has been logged numerous times on Google Forums - but I wanted to check in with people here. I have the new Note 10+ 5G and having serious issues keeping Android Auto running with my Pioneer Head Unit (please note, I have had NO issues with other Android Phones - OnePlus 7 Pro, Google Pixel 3XL, Sony Xperia 1).
Basically, when connecting the Note 10+, Android Auto worked fine for the first session, then crashed on the second, and since simply won't connect until the phone does a full reboot (then will only work once and run into the same issues). At first I thought DEX was interfering (which it probably is!) but unfortunately there is no way to disable DEX apps or the USB response when plugging in an external connection.
Have others had this issue? Any ideas??
Thanks!
entropylabs said:
This issue has been logged numerous times on Google Forums - but I wanted to check in with people here. I have the new Note 10+ 5G and having serious issues keeping Android Auto running with my Pioneer Head Unit (please note, I have had NO issues with other Android Phones - OnePlus 7 Pro, Google Pixel 3XL, Sony Xperia 1).
Basically, when connecting the Note 10+, Android Auto worked fine for the first session, then crashed on the second, and since simply won't connect until the phone does a full reboot (then will only work once and run into the same issues). At first I thought DEX was interfering (which it probably is!) but unfortunately there is no way to disable DEX apps or the USB response when plugging in an external connection.
Have others had this issue? Any ideas??
Thanks!
Click to expand...
Click to collapse
No issues here in both of my cars
This is not note 10 this is general issues with any not stock google android and android auto. Are you trying to use wireless or usb AA? They just got wireless working with non google devices, but it's very random when it works. I've had the issue you describe(having to reboot) with wireless, USB is far more reliable.
gottahavit said:
This is not note 10 this is general issues with any not stock google android and android auto. Are you trying to use wireless or usb AA? They just got wireless working with non google devices, but it's very random when it works. I've had the issue you describe(having to reboot) with wireless, USB is far more reliable.
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Click to collapse
Thanks so much for your reply. I'm using a direct cable plugged into the Pioneer Head Unit. I have not had this issue with any other handset - and I suspect it may have something to do with DEX. Any other thoughts you may have?
I use it daily on my F150 and I'm not having any issues at all, working perfectly fine. You can try reinstalling the app if you haven't done that already.
Sent from my SM-N975U1 using Tapatalk
Yeah, sorry to hear that. I have a Kenwood DDX9906XR and it does wireless android auto. I have a Google Pixel 3 XL and the Note 10+. I've been able to get wireless android auto working (as well as wired) with NO issues at all. I do think the wireless option is a bit overrated and even sometimes annoying as it doesn't connect as fast as using wired. I just love that Samsung phones are one of the only few left that still use miracast so I get to use the wireless display function in my car.
I have had issue with Waze showing correctly but sometimes when switch to music music plays on screen but not audio. Have to unplu and replug..I did see new apk yesterday so will try it.
My Note 10+(4G model) is having AA issues..
Whenever I plug mine into the Focus RS(SYNC 3) it crashes at 1st use and the Note thinks I am using DEX for PC and to turn it on.
I have tried different cables including Sammy one . and reset the phone to a clean install no joy
I also had an issue with note 10+ connected to my Kenwood Excelon DDX9905S, pandora and spotify - no audio to kenwood would play. I see today there are play store updates for both, perhaps a fix.
on my car, i have to plug in the phone to the car first BEFORE starting the engine. otherwise i get no audio.
netnerd said:
on my car, i have to plug in the phone to the car first BEFORE starting the engine. otherwise i get no audio.
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Click to collapse
aussieak said:
My Note 10+(4G model) is having AA issues..
Whenever I plug mine into the Focus RS(SYNC 3) it crashes at 1st use and the Note thinks I am using DEX for PC and to turn it on.
I have tried different cables including Sammy one . and reset the phone to a clean install no joy
Click to expand...
Click to collapse
entropylabs said:
This issue has been logged numerous times on Google Forums - but I wanted to check in with people here. I have the new Note 10+ 5G and having serious issues keeping Android Auto running with my Pioneer Head Unit (please note, I have had NO issues with other Android Phones - OnePlus 7 Pro, Google Pixel 3XL, Sony Xperia 1).
Basically, when connecting the Note 10+, Android Auto worked fine for the first session, then crashed on the second, and since simply won't connect until the phone does a full reboot (then will only work once and run into the same issues). At first I thought DEX was interfering (which it probably is!) but unfortunately there is no way to disable DEX apps or the USB response when plugging in an external connection.
Have others had this issue? Any ideas??
Thanks!
Click to expand...
Click to collapse
I've experienced many issues with AA with a spectrum of devices. I firsts believed that my vehicle was to blame, due to the technology differences, however I've realized that my Buick Encore Preferred II (ALL STOCK EQUIPMENT IN VEHICLE) immediately broadcasts it's Bluetooth/Wifi-Direct as soon as the head-unit/radio is supplied power. I've concluded that MY issues with android auto came from the app recognizing device movement while I was driving.
Now, I'm no expert, but here's my suggestion.
1. Ensure the USB-C cable supports data-transfer and charging simultaneously. (I've made this mistake by ordering USB-C cables ((that only supported charging....poorly)) )
2. Restore Android Auto's factory settings that came with the phone, ensure any Android Auto data-backups are deleted (for troubleshooting purposes).
3. Install/Update via Play store.
4. Disable bluetooth & "forget" any paired vehicles/head-units on your phone.
5. Remove your phone from your vehicle's bluetooth memory.
At this point, your phone should be plugged in to your COMPATIBLE head-unit***, with neither devices recognizing each other.
6. Start your vehicle's battery/engine & stay stationary.
Your phone may immediately start Android Auto. Some head-units automatically do this for you as a "safety/handsfree" feature.
If Android Auto doesn't automatically initiate when you power your head-unit, run the application.
7. Follow your phone's on-screen prompts to finalize set-up.
8. Ensure your phone is connected to your vehicle's bluetooth.
Worked for me!
Remember, if it's not broken, don't fix it.
*** Supported Cars/Models can be found via google's official website
Same issue here. Worked like a charm with Mate 10 Pro, crashed with my new Note 10 + after a few seconds. Solved it by going through all my USB cables and somehow I found one that worked! (tried 5 different cables). Only a one out of 5 works. My Mate worked with all of them.
Btw: this is the one that worked
Originele Huawei 5A USB Type C Kabel Huawei Mate 20 P20 P30 Pro Type-C Kabel Voor Samsung S9 s8 Plus Oneplus 6 t USB-C Lading Kabel
https://s.click.aliexpress.com/e/kleHUWKk
---------- Post added at 10:05 PM ---------- Previous post was at 10:02 PM ----------
Would like to add that the performance of Google maps is incredibly sluggish when zoomed in. Unusable type of sluggish... Waze is perfectly fine.
works fine for me note 9 and note 10 + 5g in ford kuga. Need to make sure you set your permissions correctly and also go inot dev options and enable unknown sources if using things like spotify etc
If you want to disable dex, i've finally found an app to take the place of Samsung package disabler. . It's called CCSWE. I bought the pro license for $2.99. Samsung package disabler from android police worked great when it worked, but they kept losing your license info and have to re-purchase. Since s10+ i haven't got it to work, says something about failed registration or no license.. something to that effect. Developer is not answering any questions.
I had AA running fine on a Note 8 and an S9. On the Note 10+ it kept disconnecting after a couple of seconds. At the end I have it stable, but I had to modify all battery savings options for this app. I did not disable DeX. When I connect the Note 10 to the head unit (USB), I do get the DeX notification but that does not interfere with the connection anymore.
What I do find annoying is that I have the light and dark mode switched based on day and night time. I noticed that the mode follows the day and night mode of my head unit when connected. However, after disconnecting, the original setting (where it switches based on planned schedule on the phone itself) is no longer activated. I like the detail though, that the phone follows the car scene.
Note 10+ Android Auto on 2017 Ford F150 with SYNC 3 Version 3.0
Android Auto on 2017 Ford F150 with SYNC 3 Version 3.0 worked fine with a Samsung Note 8.
Phone was upgraded to Note 10+ and Android Auto connects and works for a few seconds and then does not work and SYNC 3 reverts back to standard Ford SYNC 3 screen.
Android Auto still works fine with same USB cable and Note 8 in either USB port in truck on SYNC 3.
Note 10+ Android Auto version is 4.5.592854-release
Note 8 Android Auto version is 4.5.592854-release
Note 10+ Android Software is Version 9 Kernel version 4.14.83
Note 8 Android Software is Version 9 Kernel version 4.4.153
Note 10+ Build number PPR1.180610.011.N975USQU1ASH4
Note 8 Build number PPR1.180610.011.N950USQS6DSG4
2017 Ford F150 SYNC 3 Version is Build 18093_PRODUCT Ford Motor Company
I can confirm that in my case I have turned off optimized power and set the phone to maximum performance. I have tried every setting for power and have not had any luck in my case on my Note 10+ phone.
I can confirm that in my case I have run through all of the USB debugging ON/OFF scenarios as well as matching every setting that is on the Note 8 that continues to work with AA and SYNC 3. I have tried every setting and have not had any luck in my case on my Note 10+ phone. I have switched USB cables using everything from Samsung to Anker one-foot to three-foot. All of these cables continue to work with the Note 8 on Android Auto, SYNC 3.
My assumption is this is a new ore revised USB security or access setting embedded somewhere I am unable to locate in the Note 10+ settings/software.
I also tried disabling DEX as that is something new that notifies when connecting USB on the Note 10+ and I figured it might be a conflict with other USB connectivity. No luck there either.
My Note 8 continues to work fine. I am even able to run a Hotspot on the Note 10 + feeding the Note 8 via Wi-Fi connected directly to the USB in the vehicle and that works.
Nothing works on the Note 10+ directly connected to the vehicle via USB with Android Auto and it sounds like it was a problem with the Note 9 and other phones also.
It's frustrating how everything could change so drastically with a new phone release.
I just want Android Auto to work on my new $1100.00 SAMSUNG FLAGSHIP PHONE Note 10+ like it did with my previous SAMSUNG FLAGSHIP PHONE Note 8 ...
Based on all of the previous posts, it appears to be a big problem and I'm sure the others posting have not found resolution, unless they are just not following up with a post.
FYI, Andoid Auto works perfectly on my Note 10 + (and it also worked on my previous Note 8). Using wired set up to 2017 GMC. (And it did work when Dex was on my phone, and it also works now with Dex disabled.)
Thanks
Thanks for responding. Might be a Ford SYNC 3 thing as that appears to be the difference.
tsells said:
FYI, Andoid Auto works perfectly on my Note 10 + (and it also worked on my previous Note 8). Using wired set up to 2017 GMC. (And it did work when Dex was on my phone, and it also works now with Dex disabled.)
Click to expand...
Click to collapse
Frank 8252019 said:
Thanks for responding. Might be a Ford SYNC 3 thing as that appears to be the difference.
Click to expand...
Click to collapse
I believe (I could be wrong) FORD SYNC 3 is Microsoft (back end).
I had no issues on the S10+ so I can't blame One UI . Tried power settings tried to change USB settings (won't let me when connected to the head unit)
Will try power settings next
My AA works with my Chevy Redline no issues