no more sound and mic on HTC M9 - One (M9) Q&A, Help & Troubleshooting

Hi all,
i have an issue with my phone, no more sound, no more microphone, i can't call, can't see vidéos, can't listen anythin...
when i try to listen a stock ringtone, i have the message "impossible to read this"
when i make a phone call, i can't ear and the other can't ear me.
i've tryed with the headphone, the same...
the phone is on 4.28.401.3
i've made a factory reset and it the same...
i can listen music on a bleutooth device.
i'm downloading the RUU zip to try a total clean.
any idea welcome.
thanks

No solution, but I´ve since 2 days the same problem. Phone is on Stock, Hardreset did not helped ;-(
Phone is unuseable.

I had the same issue and they wanted $80 to replace the mic. In the end I just had the whole phone replaced. Funny enough, the second one had the same problem, until I got this one.
Could be a bad batch?

zigru said:
Hi all,
i have an issue with my phone, no more sound, no more microphone, i can't call, can't see vidéos, can't listen anythin...
when i try to listen a stock ringtone, i have the message "impossible to read this"
when i make a phone call, i can't ear and the other can't ear me.
i've tryed with the headphone, the same...
the phone is on 4.28.401.3
i've made a factory reset and it the same...
i can listen music on a bleutooth device.
i'm downloading the RUU zip to try a total clean.
any idea welcome.
thanks
Click to expand...
Click to collapse
hi,
I assume this is a stock version and you didn't do any mods on it.
1. after you did factory reset, did you sync your profiles or you just tried listening and talking and problems were still there?
2. usually after factory reset been done, and still having issues, RUU is the best bet. if after that you still have issues then you should consider replacing parts or actual phone.

i did a factory reset and a RUU but still the same... i sent the phone at an office but they didn't find how to fix it.
i sent the phone back to the seller for refund.
i had a HTC one M7 with the pink camera problem and after that the one M9 with this problem... so i change the brand.
now i have a Xiaomi phone.

I'm really sorry that you had to have this experience with HTC. In my signature you'll see all the ones I had and no issues. Again, sorry and hope it worked out for you without anymore issues cause I know how annoying it is.

Related

Loud speaker after hard reset

Hu guys, I need your help,
Afer doing a hard reset to my Artemis with oficial WM6 Rom from htc every time i place a call the speaker is always loud (hands free).
I cant figure out whats the problem since i didnt change the rom and it was working great.
i look forwad for ure help
thanks
emer said:
Hu guys, I need your help,
Afer doing a hard reset to my Artemis with oficial WM6 Rom from htc every time i place a call the speaker is always loud (hands free).
I cant figure out whats the problem since i didnt change the rom and it was working great.
i look forwad for ure help
thanks
Click to expand...
Click to collapse
try to slide down the "button" while talking (the sliding one on the side)
I think what he means is that everytime he makes a call, it is always on the loudspeaker and not the normal speaker used for calls.
incredulous said:
I think what he means is that everytime he makes a call, it is always on the loudspeaker and not the normal speaker used for calls.
Click to expand...
Click to collapse
Exactly that only loud speaker working
Loudspeaker
emer said:
Exactly that only loud speaker working
Click to expand...
Click to collapse
i have similar problem also , but last time it was on and off thing but now everytime i make or receive a call it goes loud even though i didn't turn the loudspeaker on, and also if i connect the wired headset and soft reset i can't use any speaker while making or receive a call , have to use the headset. need to know whether it's a hardware or software problem
My Dopod M700 also experienced this problem before, I try so many ways but didn't work. Finally, I bring my device to HTC service center, luckily still under warranty. They said the problem is due to the mainboard is faulty and they change the mainboard and everything goes normal again.

HELP PLEASE! I can't hear caller voice

All of the sudden I can't hear caller voice, but when I put on speaker then everything is ok. I then switch back to regular mode and can't hear. As if I am on mute. Anyone have the same problem? or help me pin the problem. The phone rings fine.
Please help the old guy out geniuses.
Thanks in advance
hi,
i think that your problem is not software but hardware...it happend to me...just the little speaker broked....you have to change that or you can use with bluetooth headset....
Keep in mind that this is my experiene , i don't know if it be the same for you..but i think so
How many speaker are there on the phone? I thought only one right? the music, handfree speaker is fine. If there are more than one speaker, please direct me a site where I can order it. Thanks
For some reason, I think this is more software problem then hardware. The phone is in my case and never drop and taking really good care of it.
Hi!
I have same issues here.
I think there is a rom problem or somenthing like that...
Here I have to reset.. make alot of calls to test .. raise de volume up.. change speaker and works... its really annoying.
BTW.. I was using Cloudy 1.3 and was flawlessly. Changed to Gen.Y D2 R2 , issue is back .. =(
I think it's a software problem.Have you installed any software like codec or some other audio/sound application?If so try to uninstall it and resart your device.If not try a hard reset.
mario_jr said:
BTW.. I was using Cloudy 1.3 and was flawlessly. Changed to Gen.Y D2 R2 , issue is back .. =(
Click to expand...
Click to collapse
i believe there are 2 speakers in diamond, one is for ringer and speaker phone the other is for calling.
try switching back to Cloudy 1.3 and see if problem still exist?
if there are then your speaker is broken otherwise it's the rom problem.
Guys, just FYI the same issue appears when you install SRS WOW HD sound driver v1.5.1. Version 1.2.1 was working smoothly on diamond, but once i installed this new one, all sounds are mute for some reason and once i uninstalled it again, it was back to normal. Don't know if this will help, anyways with this issue you don't hear anything (ringer, alarm, caller)...
Actually I had the same problem, it was the internal speaker giving problems... u might hve to give it in for repairs if u can....
Hearing aid batterys? lol
I also have this problem... I believe that some of the ROMs that I've installed before set the speaker volume too high which resulted in the speaker blowing. I suggest you either send the phone in for repairs or search for software on XDA which turns the speakerphone on automatically when you make calls, that's how I get around this. You just put it by your ear like normal and you can still hear the phonecall =) Seems like HTC uses really crappy speakers in their phones...

[Q] Speaker Randomly Stopped Working?

Howdy all,
The other day my other halfs' Wildfires' speaker decided to stop working for no reason. Can still make phonecalls etc, and the headphones work, but its like its stuck on silent all the time!
Read somewhere it could be to do with a recently installed app, so factory reset it but no change. Also saw it could be something to do with something in the headphone socket not clicking back properly when they are removed, but she's never used the headphones, but tried that anyway, still with no luck.
Never been flashed or anything, totally standard.
Any ideas?
Many thanks, Tarq
Tarquin76 said:
Howdy all,
The other day my other halfs' Wildfires' speaker decided to stop working for no reason. Can still make phonecalls etc, and the headphones work, but its like its stuck on silent all the time!
Click to expand...
Click to collapse
Perhaps it is me, but what do you mean by this?
1. You cannot go out of silent mode in terms of "set phone volume to vibrate or noice" by using the volume buttons. In that case:
- make sure that your volume buttons work (by using them to regulate audio of, for example, your radio).
- try if you can solve the problem by going into "options of your phone - sound".
If they do not work, try to flash a ruu. If still not solved, I'm afraid you should open your phone to see if the connectors of the volume buttons are still in place (i've had this with my previous phone). But perhaps wait for other advice before doing so
2. You can get out of the silent ringer mode, but still the phone doesnt make any noice. My best guess then is that it related to software in the system folder which controls your device at the system level, or perhaps with the kernel?
I do not know if the the systemfolder is restored when you do a factory reset..
It couldn't do harm if you flash a ruu in my opinion. The all software related issues are ruled out then.
It can't be the hardware as you can still hear people talking to you while phoning without headset. Nor can it be a messed up jack-in, as all the sound should be transfered to the headphone, and it shouldn't be possible to call and here people without headset.
To summerize: I think it is still software, and that it should be possible to solve it by flashing a kernel or restoring bynusing a RUU.
Erwin

Call Sound Quality

Hello,
the sound quality is very bad. The strange thing is, the problem occurs only using the phone app. I am using the stock phone app.
Any idea? I need help. All other things are working but I can't use the phone to make calls. It sounds like distortion ... . Already the sound during ringing has the problem.
The problem only occurs with the internal front speaker. No problem if I use the rear loudspeaker or headphones.
Is there a wait to solve the problem?
Call Sample
Hello,
here is an call sample. I know the quality is not perfekt beacause of the notebook fan. I call another phone and after ringing the mailbox of the called person starts. Especially at the end were the mailbox voice occurs the problem is very clear. It is nearly impossible to understand what is said.
Is this the normal sound of the internal speaker (front)?
http://www.atannert.de/Call.mp3
fatxdad said:
Is this the normal sound of the internal speaker?
Click to expand...
Click to collapse
of course not.
Hello,
thanks for the answer. Found the following thread.
forum.xda-developers.com/showthread.php?t=1617333
Strange thing I am also using this phone in Europe. I am quite sure the problem is not a hardware problem. Because if I use the phone with VoIP service app, the speaker just works ok.
I would try a clean flash of a custom rom, factory reset maybe (was it always bad?..)? I also had problems with the internal speaker, if I have set the volume higher than half, it made crackle sounds. But it was a hardware issue, (in skype, fring,viber also had this problem). I had to send it back to the usa, cause I live in europe and literally no one could fix it here because of the lack of hardware. I had to live without my phone for a month.. annoying thing, but now it's ok
soadzoor said:
I would try a clean flash of a custom rom, factory reset maybe (was it always bad?..)? I also had problems with the internal speaker, if I have set the volume higher than half, it made crackle sounds. But it was a hardware issue, (in skype, fring,viber also had this problem). I had to send it back to the usa, cause I live in europe and literally no one could fix it here because of the lack of hardware. I had to live without my phone for a month.. annoying thing, but now it's ok
Click to expand...
Click to collapse
First of the time after buying I didn't use the phone for calling. With Skype I will try again. Also the VOIP test. How did you manage the repair? With ATT or Samsung?
Its not only because of the time. Also because of the money for transport and repair.
Thanks for answering and help!

[Q] HELP~!!! Huawei P6-C00 No Sound

My phone is Huawei P6-C00, CDMA2000/GSM Dual SIM
No Ringtone, No Media Sound, No Notification Tone, No Sound when playing Music, Video. Although all ringtone, notification sounds are selected and all volumes are set to the highest, No sound came. Video plays with no sound. Music plays with no sound. No sound from speaker, no sound with headphones, no sound with bluetooth.
Phone call works fine. I can hear and talk during the call. The earpiece speaker works fine. The loud speaker works fine during the call. The headphones work fine during the call.
I've sent my phone to the local service center of which I bought my phone here in Yangon, Myanmar. They have no idea what's causing it. Have factory reset the phone. Tried Installing other ROMs. Restored Original ROM from backup. Upgrade it to 4.4 from 4.2. Doesn't solve.
I think it happens after reading a PDF from a memory stick with USB OTG cable. I unmounted safely from setting->storage. After that no sound comes. Before I send to the service center, I move all my data from the phone internal storage to the computer with the USB Cable and the sound comes back for 1 day and went off again. Till then I have been having problems with sound. No sound when phone call rings. No sound when playing music and videos.
It really annoying. I've spent quite an amount of money buying this phone but it's been only 5 months and now causing me a headache. Please suggest what's causing it....
Thanks,
DFPhoenix
Hello... Anyone? Help?Hello... Anyone? Help...
DFPhoenix said:
Hello... Anyone? Help?Hello... Anyone? Help...
Click to expand...
Click to collapse
What rom did you flash. Is it the U06 roms.
vimalrajan1988 said:
What rom did you flash. Is it the U06 roms.
Click to expand...
Click to collapse
It's original firmware. C00 ROM
Hi can you send me the link to the backup. I installed a wrong os and I am also experiencing the same problem. If u send me the backup. I will boot up my phone and check what the problem is. :good:
DFPhoenix said:
It's original firmware. C00 ROM
Click to expand...
Click to collapse
Hi.
Have you veen able to fix the sound-problem with speaker etc.? I'v about same problem so i like to hear a solution.
See my message: http://forum.xda-developers.com/ascend-p6/help/speaker-ascend-mate-mt1-u06-sound-t2972360
im late
i dont now what wxactly your problem is , but what i have read about the sound problems , all sound files refer to a file in your system folder : system/etc/audio/codec , that all sounds are in codec folder , maybe you should have the official form of this folder from someone els and replace it with yours by root explorer in r/w mode. im not shure about this method , but it was what i think , i know your post is for about one year ago but i wanted to reply , because i hate no answer and unfinished threads :/

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